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2.5 56 Reviews

Circuit City Complaints Summary

21 Resolved
35 Unresolved
Our verdict: Engaging with Circuit City, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Circuit City toshiba laptop works only with battery

November 12/08, I bought a laptop in Circuit City Stores Inc. Store 413 (3761 State Street, Santa Barbara, CA 93105). I bought the laptop in an emergency (my old computer went down) and I depend on a computer to work (on line tutoring and translations services).

The laptop is a Toshiba TOS L305S5907, which costs $ 659.96, without any further discount even though the laptop was a displayed one, and had small scratches, but I bought it, because it was the only one I could afford.

But, the seller, Mr. R. Biggs, who was not very helpful but almost absent, did not tell me that the computer was damaged, on the contrary he assured me that it is was ok, that it was just been displayed in the store.

When I went home the laptop was connected to the wall, but worked fine only until the battery got empty and the laptop shut down. I could not turn it on again. Next day (the battery was been charged half during the night), I turned it on, and again the computer shut down when the battery got empty even though it was connected to the wall.

It seems that the laptop works only with the battery. Though, I can see the computer receives power from the external power source since the AC power light is on (the battery light too), but not the on/off light. The worst is that while the laptop is working the battery does not get charged but gets empty, even though is connected to the wall.

I was in Circuit City store, and I was astonished about the indifference of the sellers when I told what happened with my laptop. One of them told me that it wasn�t anything to do. That I could go to Ventura and ask for get another one or use the Toshiba�s guaranty, but he could do anything for me. When I went home, I cold to the store and told again to another seller what happened and he answered the same: nothing to do, because they were closing and did not have technical service anymore, and I could just use the computer with battery.

It means that I would maybe be able to work with the computer 3 hours a day until the battery -which charges half during the night- gets empty?

This distressful situation has cost me money and time, and nobody takes the responsibility of an unfair treatment from part of Circuit City. That Circuit City is going bankrupted does not mean that they can cheat and treat people like they have treated me and sell them any junk they have for recover what they lost.

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Tommy44
, US
Jan 26, 2009 1:18 pm EST

Store Closing! 10% Off Everything! Nothing Held Back! Banners in the windows.
All Sales Final No Returns signs inside the store.
I go in looking for a digital camera. I see a Nikon Coolpix P80, Was $359 now $329.
It was "The last one", the floor model. I say OK, I'll take it. The salesman gets the box with accessories, there's no battery. The battery is not a common type, so you need the original. The salesman tells me I can find one online. I tell him OK, but he needs to move on the price, knowing that battery is going to cost me about $40. He's firm on the price, so I leave. Two miles away is another chain, same camera, complete with warranty and battery is $299.
Beware of "Store Closing" sales.

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Anthony
, US
Mar 13, 2009 3:42 pm EDT

I purchased the HP notebook from Circuit City on Black friday of November 2008. This came with the $150 rebate from Circuit City. I applied for the rebate through their online tool as soon as the computer arrived about 10 days later. I received an email on January 22, 2009 that the rebate check was sent and that I would receive it in 7-10 days. I never received the rebate check. I began calling about 2 weeks later and each time I was told to give it more time.

I called on Feb. 21, 2009 and they said that they would reissue me a check and that I should get it in 7-10 days. Once again NO CHECK. Every time I call they say that I should give it more time. I now believe I will not be getting a check.

What is frustrating is that once I heard they were filing bankruptcy in January I was going to return the computer so that I didn't need to worry about getting a rebate check. However, the person at the rebate center assured me that I would get my check. I trusted them and now I doubt I will ever see the rebate check.

I think everyone who is waiting for their rebate check should somehow get in line first to be paid out. Is there any class action going on with this? Has anyone received their rebate check since they filed bankruptcy. I would like answers and no one is giving any. This is the most dishonorable company and I am so glad they are out of business so no one else will get robbed like I did.

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Kurz
, US
Jan 21, 2010 11:54 am EST

We needed a new receiver for out TV and theater system and last Saturday went shopping to find one. Our first stop was going to be Best Buy, but there is a Circuit City right there too. Since it was going out of business we thought maybe they would have a good buy. Our 1st mistake. Little did we know just because Circuit City is on the sign doesn't mean it is. Later I find out about this.

We go in and they only have a few receivers left and one is in the box, I ask if we can open it and the salesman says no, my question then was how would we know anything about the receiver without doing this. I told him we needed one with surround sound and the center speaker. He assured me this one would work, an Onkyo TX8555. We thought the price was good and naive people we are bought it.

We got it home and found out the lie the salesman told us. This was not surround sound and had no outlet for a center speaker. This is where we start finding more of the deception. I look this receiver on the internet (something we should have done at the start) and find Circuit City also marked this up to mark it down. They have the highest price on this of anyone and the sale price is not even close to being the lowest. I call the store..they won't even talk to me, the I start the Circuit City 800 number and of course get someone who knows no English other than the script they have been taught to read. These people have no respect for the customer! I am told that I have no recourse since Circuit City doesn't own the "Going Out of Business" sales, the liquidator owns them. I thought this was illeagal, but I guess not. I also thought the mark up to mark down was illegal.

Buyer Beware! Let's hope this bankruptcy will take all the stores out or make them become a more reputable company. As of now we have a $240 receiver we can't use.

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lcc
Providence, US
Mar 26, 2009 1:15 pm EDT

Amount: $1511.99
In December 2008 a television was purchased on this credit card in the Cranston R.I. store. It was on sale; however, it was not in stock. The salesmen said to purchase the television, in order to preserve the sale price, and when the set came for delivery into the Cranston store stock, I would receive a phone call and I could pick it up. However the set never came in, they never received any more stock . I have spoken to reps from the company who say they have straightened out the issue. I was told it would reflect in the March 2009 bill and was also advised to put this in writing. However this never happened I am enclosing a copy of the receipt as this is the only documentation I was given. I never picked-up the item since it never came into stock, so there is no delivery receipt. I was never given any other written documentation, just a verbal commitment that I would receive the item when it came into stock If you contact the store they will tell you that no delivery receipt exists. I am formally asking Chase, as my credit card company, to please investigate this on my behalf.

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Margaret Richardson
st paul, US
Feb 25, 2009 2:04 pm EST

I purchased a computer for my son in August, 2007, complete with extended warranty. By March, 2008, the keyboard needed to be replaced, so we did what they told us to & shipped it to them. We never saw it again. A random phone call sometime in May from an unknown caller reported that we would be receiving a gift card in the amount of the computer purchase price. When I started to question the cost of the warranty, I was hung up on and could not locate the origin of the call. My son has tried to track & contact them online while I have made phone calls, both to no avail. As of today, February 25, 2009, we have no gift card, no computer and no explanation. Please help us! This was over $1, 500.00 that I can not give away.

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Hillona99
, US
Dec 02, 2009 7:54 am EST

I bought a laptop from Circuit City at the end of Nov. 06, for my daughter birthday present. Her B-Day was in Jan. Along with the laptop, I purchased Microsoft Office Windows and an internet security program to be installed by Circuit City. Unfortantely, I didn't open the box until it was time to give it to my daughter (1 1/2 months later). BUT...when I did open the box, the disks for the MS Windows and the internet security programs were not enclosed. The programs were installed on the laptop, but NO DISKS. I went back to Circuit City and told them that they didn't put the disks in the box, and that I needed them just in case the computer ever crashed or something (to re-install them). Well, they told me that they no longer have 2006 MS Windows (by now it was 2007), and they couldn't help me (I did get the internet security program disk though). Anyway, after complaining, one of the computer techs brought me a copy of his MS Windows Program. Well, guess what, is doesn't work. So, long story short...Circuit City stole about $110.00 from me. I mean, I paid for something that I never did receive. And to this day, my daughter's laptop still does not have a Word Program on it. Which I'm going to have to purchase again soon, because she is going off to college soon, and will need it.

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Gven762
, US
Feb 04, 2010 1:34 pm EST

We wanted to take advantage of the liquidation prices at Circuit City and got royaly screwed! We bought a 42" Panasonic Plasma TV for around $800, we got it home and opened the UNDAMAGED box and found the inside screen of the TV cracked all the way down the left side. Called the store and they wouldn't even exchange it for another of the same thing. Told us the manufacturer would have to take care of it. Manufacturer says they aren't sure if they can cover it or not with the waranty. I may be out over $800 and no one can or will do anything! Any suggestions would be greatly appreciated...

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herb morrow
Oxford, US
Aug 24, 2009 4:41 pm EDT

purchased laptop from Circuit City in Oct. 2008 - they went out of business in 2009 and we had purchased an extended warranty service for this item - it has been impossible to contact any personnel regarding their honoring this insurance and even the web site isn't helpful - additionally if they have gone out of business who do I get, every day, a pop ad advertising their products - mainly I want to know if I need service will it be there for me and where do I get info on this matter.

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Bay S
, US
Mar 21, 2011 11:36 am EDT

The shipping for my order was a disaster. I ordered a camera on Dec. 14, 2007 and took advantage of the "free shipping" offer for orders $24 and over (I think 24 was supposed to have something to do with Xmas). The CC website informed me that the order would arrive 12/21/07. It didn't arrive. I tracked the package using the information given at the CC website - I was then informed that the camera would arrive 12/28/07.

According to the tracking system for the useless "FedEx SmartPost" the camera wasn't even picked up until 12/18, it made its way to a sorting center in WV by 12/20/07 and as of the writing of this review it still hasn't moved. The sorting center is at least 600 miles from the NY state destination. When I call CC they can provide no additional information, they dropped my call at least twice, I wait for long periods to receive nothing. There is no offer to resolve the issue. I don't plan to use Circuit City again. Very disappointing. Oh yeah, when you call Circuit City they'll ask for your phone number every time. They don't use it to do anything! You don't need to give them your phone number, just your order number will be fine.

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Barbara
, US
Feb 24, 2009 12:40 pm EST

I had purchased a Lenovo Laptop on 8th Jan, 09 online by selecting an in-store 24 mins pick-up. USD 665.49 was deducted from my bank account during the online transaction and on submitting a page stating a web reference number and other order details was shown. Also, the page further stated that I can collect my order from the store in 24 mins.

Reference number: WEB501169315

Order date: 01/08/2009

Store:

Sunnyvale

111 East El Camino Real

Sunnyvale, CA 94087

[protected]

When I reached the store 1 hour after I had placed the order, the store guys refused to accept the order saying an order number wasn't generated against your order.

Even worse, then they asked me to search for the laptop model I had ordered and buy that on retail then and there. Because I required that laptop asap, I even searched for it in the store but couldn't locate it. Finally after requesting the store staff to help, they pulled out the laptop from under one table in the store.

Finally they even refused me to give the 24 USD gift card for defaulting the 24 mins timeline.

After going through all this trouble (and spending almost an hour in store) and paying double the amount (one amount I paid online which i received back 4 days after cancelling the order and another amount I paid in-store for retail purchase), I was able to buy a laptop from CircuitCity.

Now I heard circuit city is closing down, who's responsilbe.

ComplaintsBoard
J
8:49 pm EDT

Circuit City firedog installer

I worked at Circuit City for almost one year before leaving and going to Best Buy. Roughly a month before I left, they hired a new car audio install supervisor, Rick F. Circuit City Store #3508. Unfortunatly for the customers and co-workers, he had ZERO experience performing installs. When I and two other installers confronted our store director about this and other problems he was causing (over booking, going past alloted time, lying to customers) the store director said that he had to hire someone. Eventhough there was a MECP installer who went to Stereo School in OKC who wanted the job. I and the two other installers were told by the supervisor to sell a Metra Smart Cable, but not to use it on the install. Also, he told a customer that we could bypass the video lockout on any in-dash DVD monitor, which is against federal law. After I left, I learned of another incident caused by him, I got the information from the Operations Manager. Rick, while trying to back out a car, tore up the side of it because he accidentlly hit the gas instead of the brake. Worst part is he does not have a drivers license. The store director, Donald J., apparently did not know of this and did not notify the district offices. I assume this because they let him back in the install bay after a few weeks. I'm not sure why anyone in their right mind would not fire this person...

Circuit City #3508
Rick Freeman - Install supervisor
Donald Johnson - Store Director

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11:01 am EDT

Circuit City paying online

Went on to pay bill today - said my password wasn't correct...I requested "Activition Code" and went back in to log on. Message said I needed to call for Internet Assistance. I get a CSR that immediately asks for my SSN. I hesitantly give it to him so he can access my account. He then says he needs to verify my information off of "public records" before he will reset my password so I can pay my bill. I told CSR that I could provide any acct information, I'd given my SSN, verified my address etc. We bantered back and forth and then I said ask me one of your security questions. CSR came back with 4 different previous address and wanted me to pick one! Then he came back and asked about cars I had purchased. WHOA I said...NONE of this is relevant to me paying my bill online today. I asked for Supervisor who also told me that until I verified public information records I will no longer have access to Internet banking.

I reminded supervisor that ANYONE could access Public Information (duh) and that my personal info about the account I registered was what was pertinent. I told them they are forcing me to buy stamps and checks just to pay my bill. He says "pay over the phone then" - my response are you going to credit the phone charge fee then? That would be a NO! I asked him for the corporate Executive Offices address and I will go to the newspaper on this as well. What's really bad is that now I can't access my Chase Mortgage, Charge card or Circuit City to pay because I won't tell them the cars I've purchased over the past 5 years. NEVER again will I have anything to do with this company.

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1:40 pm EDT

Circuit City advantage protection plan plus

Early last year, I purchased a Samsung NV3 digital camera from a Circuit City store in Columbus, Ohio off of Polaris Parkway. I was informed by the associate of the details regarding the Advantage Plan PLUS for 4 years. He described being fully covered for unlimited repairs for the entire length of the 4 year Advantage Plan. Also, if I had any trouble, just come to any Circuit City store and they will help me.

As I soon found out, about 1 year later when my camera broke and right before a wedding, the story changes. You can only get your camera fixed by calling a 1-800 number and by sending your equipment in via mail. The manager at the Baltimore, MD location also said I should have a back up camera in case I would ever need one. I could not believe they were trying to sell me a digital camera in case mine broke, when I purchased a Plan to protect me in case mine broke. Completely the wrong answer I was looking for at the time. This was the first indication I made a mistake by purchasing the Advantage Plan Plus.

Secondly, after sending my camera via mail to have it fixed, I was never notified about any progress (which was promised when I called and set up my claim), and also much much longer than the time frame given to me.

Thirdly, Circuit City deemed the camera to be replaced, and a gift card was (supposedly) sent to me (still waiting). I was quite happy at this point something actually good came out of buying the Advantage Plan, however, when I called to check on the status of my claim, I knew enough to ask how the remainder of my 4 year Advantage Plan Plus was going to work. They stated the Plan stops anytime your equipment is not able to be fixed. I agreed to pay $104.99 to be covered for 4 years, but now I am only covered for 1 year.

Instead of Circuit City paying to have it fixed, its more beneficial for them to just replace less expensive equipment so that the warranty stops and the consumer will have to purchase another Advantage Plan.

I am the fool who purchased a 4 year Advantage Plan Plus for $104.99 on a $199.99 digital camera. That wouldn't have been a bad deal if I was actually covered for up to 4 years. However, Circuit City is quick to just replace the equipment so that the consumer is now stuck with yet another decision of 'Should I purchase another 4 year plan'? My now-educated answer: NO!

I want my 4 yr Advantage Plan Plus pro-rated for the 3 years I am not covered. Or at least, refund me the difference between the 2 year plan and the 4 year plan. I would have had the same horrible service either way.

-Brian

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11eleven
Lancaster, US
Dec 26, 2008 2:25 pm EST

I was searching the internet for some hard to find cds my brother wanted for Christmas. I found four of them on Circuit City's website on 12/18/08. I was ready to pay for two day shipping to receive it by Christmas, but plastered all over the website on every page and on the checkout page, was a "guarantee" that you could select free standard shipping and it WOULD arrive before Christmas. I thought this sounded great and placed my order. It told me the date my package's estimated arrival time was 12/19-12/24 and I would receive a confirmation email when it shipped. I didn't receive the confirmation email until 12/21, but I assumed they would have sent it the correct way to get to my house by 12/24, as their website "guaranteed". The UPS delivery man came by my house with another package with my mom's present... by no Circuit City package. I asked him if it was possible I had another package that would arrive later. He said possibly, but doubtful. I call Circuit City's customer service number. After about 10 minutes the girl finally manages to tell me that my order had the 12/24 "guarantee". I tell her, yes, I know this, but the UPS guy already came and the order had not arrived. She then informs me that UPS delivers up until 10pm at night and I needed to at least wait until then. I don't know about you, but I've never had UPS knock on my door at 10pm, but I thought hey, its Christmas maybe they work late. Needless to say, my order never arrived. My brother had no presents from me on Christmas. And I am beyond pissed off that Circuit City would "guarantee" something so important around Christmas time, and not live up to that promise.

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Jess
Mpls, US
Dec 31, 2008 12:07 pm EST

I returned my sons camera that he recived as a gift, We made the girl aware it was a gift she credited back to the credit card it was bought with, we were told that their was nothing they could do, that i had to fix their mistake by calling the person who bought the gift and having them buy me a gift card as soon as the money they credidted showed up in her account. When I spoke to the store manager he lied to me and told me that he didnt have a Regional or District manager and thet he handled everyting in store. I am applaed that I have had to go through everthing I have and have recived no offers to a resoultion besides bugging the person who bought the gift. We were going to get a camcorder with the return money, The store manager didnt offer us a discount to cover the amount lost on the return which I would have been happy with! I would have been happy with almost any resoultion he offered that didnt require me to get the money back from the gift giver. I thought that they would want to fix a mistake that their employee made to keep a customer. I have battled with their customer service reps and their managers, and have not recived even a call back from the Distrit manager! I will never buy anything from them ever again, they do not value their customers!

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Jack
, US
Dec 09, 2008 1:38 pm EST

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.

Today (11/28/08) I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.

I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!

This is false advertising at it's best!

Well the same tv is again on sale today for the same price and it's not "black friday".Again they will not honor their advertised price guarantee.

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aco
Washington DC, US
Dec 12, 2008 11:06 am EST

Circuit City is charging me for equipment never received in the tune of $8000. I tried repeaditly to call, fax, and go in person to have this matter clear up with the store manager John Armgstrong and he does not respond and refuses to help.
I would recomend not purchasing equipment with 1 year deferred payment with no interest, because Circuit City will not honor returns and will charge you for equipment never received or services not render.

Valerie
Valerie
, US
Oct 05, 2008 8:35 am EDT

I have an hp DV9429US that originally was supposed to run Windows Vista. As a software developer I support many applications written in C# using the .NET framework 1.1, which vista doesn't support. I made a clean install with Windows XP and loaded all the factory drivers for my hardware.

Several months later my laptop started to freeze up. After numerous tests I concluded it was a hardware defect, which only HP could fix. I brought it to the Firedog Team since I purchased the laptop at Circuit City and it was still in warranty.

After conducting tests on my laptop for a week, the local Firedog techs decided to send it to their main repair depot in Texas. It took the depot about a whole week to assign a technician to do the repair. Upon testing the technician concluded that there is no problem with my hardware and decided to take matter in his own hands. He reinstalled the factory OS Image of Vista, wiping out all my work and rendering the machine useless for development (more like support at this point) of applications written with the .NET 1.1 framework. The tech also cleaned my fans (sprayed them with compressed air) and reseated the memory modules, which is kind of useless.

After booting the laptop, I realized that the only thing the tech did was to reload the factory os. Moreover, he was so lazy that he didn't even patch the os, install the latest drivers, or the critical windows updates (some 300MB or so worth of updates).

Although the tech ran the computer for two days and watched two dvd's in order to check for the freezing problem (according to the work manifest), he never did a single stress tests. The laptop froze immediately after running about seven applications at once.

Currently I still have a broken laptop and I lost all my work (as well as 3 weeks of down time while being out of commission). I have to still deal with the Firedog team in order to get it fixed, but noone will compensate me for my troubles.

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Victoria
,
Nov 25, 2008 10:05 pm EST

Foolishly, I decided to buy a camera without comparing prices online first. I bought a good digital point-and-shoot, well rated, for around $345. With the memory and case, the total came out to $375.
Later that night I found that the *average* price for that same camera is $224, and that the best deals were at B & H and at newegg.com -- $230 includes the camera case and memory.
The prices simply do not vary that much at other stores. Circuit City jacked up the price by about 50%.

Customer service was poor, but not as bad as the stories I've heard about the store on 80th and Broadway, where unfortunately I must go to return this item.

Profit, friends, by my example. Check 0nline reviews first... it only takes a few minutes.

50% markup!

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Gator
,
Oct 06, 2008 4:21 pm EDT

Oct of 2006 purchased TV protection policy for 50 inch DLP Samsung TV $250 for plan for 2 yrs. Picture started to get dim and dimmer, called the tele no in the booklet on Sept 15 after calling off and on for four hours. Finally got them they sent a TV service at Pembroke they came on Sept 17 said lamp was fading and would order same. Today is Oct 6 I was given a case number, I called it they said the TV service said the lamp came in damaged would order another one. After I complained they said the policy does not specify date or time TV to be repaired, I asked you mean maybe never, she said yes.
Big mistake to buy anything from Circuit City and absolut ely stupid to buy ANY protection from any store for a TV.
Robert Collins Ga.

Valerie
Valerie
, US
Oct 22, 2008 11:08 am EDT

My computer wasn't working- from what little I knew- I thought the hard drive crashed from a virus. Took to firedog for a diagnostic test- $60. Told I need a new hard drive-$275+. another $130 charge I'm not sure of- they told me to order from Acer a recovery disc-$30.

When I went to pick it up- then they told me- whoops- CD drive not working- another$70. I told them to take out the hard drive and give me my computer back- they said OK- BUT an additional $60 for their time and labor. So I've paid out $150 pretty much for nothing (didn't take the new hard drive, etc.

Took the computer to another independent repair shop- $45 diagnostic test, and needed ONLY a simple part they sold me for $15. (I never needed a new hard drive, or the recovery discs.) Firedog techs are very incompetent- at least the ones at the Lancaster, PA store. I will never go there again- and will warn all my friends also.

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Shaun
,
Oct 23, 2008 8:18 pm EDT

I could not pay my bills online, because they decided to change their website for online billing. I pay this bill on line all the time but never received anything to tell myself or anyone else I know about the change. I moved from Arizona to Michigan and I have not received a bill in 4 months. I received a phone call stating I had to pay over $100 dollars which I did that day after I found a 4 month old statement, and if I didn’t after Nov 10 I would receive a past due amount. 2 days later I looked at my credit report and they put a 2 month past due amount which they said would not be put on unless I paid before Nov 10th. I called back the automated number that called me about the late fee, and the genius behind the phone could not figure it out, but I still had the charge on my credit report. Circuit city is going the drain anyways. I look forward to seeing your empty buildings in the city. What a horrible company. I would never ever! Buy anything from there again.

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Michael Kaplan
,
Nov 04, 2008 3:39 pm EST

I purchased a top of the line Sony 60" DLP TV. The salesman taold us if we bought the extended warranty that along with any repairs, it also included the first replacement lamp which retails for $250. So I bought the warranty. We received absolutely no paperwork or information on the warranty. When i called a few weeks later to question this, I was told it was in the computer. So I had no idea when the warranty ran out or the terms. Well the lamp in my TV burned out, so I called for the replacement lamp. I was told the warranty ran out 10 days ago and they would do nothing. Not even allow me to purchase a new lamp. I feel i was totally ripped off. I wrote Corporate and they passed it right back to the same people i delt with in the first place. I was told they use the warranty as a sales tool and would do nothing for me. I asked if this lamp that I essentially already paid for, worth loosing a long time customer for life? They said yes! Shows how much they really care about my business or anyone's. Never buy their extentded warranties. They are a total rip off. frankly, if all they care about is the almighty dollar and not the satisfaction of their customers, then the heck with them. I can get the same price and bad service anywhere. Why would anyone still continue to shop with them? The only reason was their customer service. Since that is non existant at this point then I will purchase my electronics from the ten thousand companies that offer the same price.

ComplaintsBoard
R
4:53 am EDT

Circuit City manager threatening my husband

There are 3 managers who use the name Nick and the girl who answers the phone won't let you talk to a manager. go ahead and try, she's a real ###. First they installed a keyless entry that didn't work when the fixed it the windshield wipers didn't work when they fixed that my dash light didn't work when they fixed that my air conditioner didn't work. Its been a week now and my air conditioner still don't work. I have traveled a total of 300 miles, my car get 19 miles to a gallon. I figure I have spent over $100 in gas just to have your installers break my car not to mention one of the nicks, Mr. Nick este who got 2 inches from my husbands face and in a threatening manner postured and told him to talk to randy if he had a problem. We have bought over 6K in products from circuit city and have still needed some installations we paid for so we went to your Jacksonville, FL 9317 Atlantic Boulevard and had our last $1000.00 in products installed without a problem or incident. We found the management there courteous and helpful especially Walcott and Chris in installation. The biggest problem we have had has been all the all the NICKS and TIFFANY at your Daytona beach store 2500 W International Speedway Blvd, Daytona Beach,

After our experience at your Daytona store I have sold my block of CC shares and have vowed to never buy anything from circuit city again. I cant believe you have a girl like Tiffany( I think her name is) answering your phone much less working for you, She is rude! to say the LEAST! We even had your corporate people call the store and she hung up on them too when they asked to speak to the manager. I think the crappy attitude starts from the top down there, with all we have been through not one person at that store has apologized and at this point it would in my opinion as if Hitler apologized to all he did wrong. The damage is done and I cant afford all the mistakes your company is forcing me to fix elsewhere. I know you don't give a ###, this is exactly why your company sucks and your stock has dropped 20 point in less than a year. YOUR MANAGERS AT DAYTONA BACH NEED TO BE SELLING BURGERS NOT HIGH TICKET ITEMS AND YOUR PHONE GIRL NEED'S TO GRADUATE HIGH SCHOOL FIRST! How do you propose I pay for the $1000 air conditioning bill I have from my dealer and pay for the $100 I've spent in gas. Or the time off work or what about your nick este manager telling me to drive home with no windshield wipers during a thunderstorm with my 2 babies? As you could imagine I will get resolution one way or another. I'm positive a judge would love to hear my story. I have contacted my local palm coast news paper and they want my story on the front page plus I have already spoke to my 300 congregation in my church and warned them about your crappy managers and phone girl, that's just the beginning of what I can imagine. You can send a cashiers check to Robyn Downing to 6 waystone place palm coast Florida 32164 for $1, 500.[protected] or [protected] for all my damages which you can easily verify. This letter will be sent to your board of directors, your HUMAN recourses people and who ever I can find till the end of time or I get resolution which ever come first. I have already detoured 5 of my friend who were going to go to your store to best buy and they vowed to tell 5 of there friends. Get my drift? you know as well as I, bad news travels fast. I am so sick and tired of your people at the Daytona beach store treating us like ###
Robyn and Robert Downing, family and friends

Please excuse my expletives im very pissed off

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Richard
East Palestine, US
Feb 06, 2009 4:24 pm EST
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I certainly can sympathize with this woman. The lack of real training by so called technicians that feel qualified enough to make electrical and computer related changes underneath the dash of high-tech cars without much intellectual aptitude to understand the ramifications of splicing the red wire to the yellow wire. Now it does not take a real bright bulb to deduce that the intent of her banter was to garner some relief from Circuit City. I doubt there was any stock selling (who would be ignorant enough to purchase a seat on a sinking ship?) or that much else of her arm twisting events really indeed occurred but the logic of her rant makes sense and is a likely scenario we all have to participate at sometime or another. Needless to say that the liklihood that she will recieve any satisfaction as a result of her rant is pretty low however, I for one would take pause on having this particular store perform any technical function on my vehicle. It is the one nugget I did get from this post. The techs did a crappy job and did not have the skill to provide any remedial action. She probably does have some legal cause of action if she retained any and all documents and receipts but the cost to litigate would be more (in time and money) than the initial loss. With regards to the receptionist; once one jumps onto the bandwagon of discontent there is no other option than to go along for the ride... she was trying to exhibit solidarity with her manager, she is obviously immature and not trained to deal with dissatisfaction. The truly sad thing is now everyone involved will have some memory of this for the rest of their lives. What a waste of space. What I really wanted to say in regards to this issue is "hey; how about them Steelers?"

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Tampa Irish
Lutz, US
Feb 06, 2009 3:41 pm EST

By the time your "Case" gets to a Judge, the store will be a faint memory. For someone who is so constantly disappointed by this particular store, you certainly do continue to give them plenty of business.
I don't think your 300 member congregation will appreciate your choice of language. I also don't think any intelligent person will take your comments seriously while they stagger through your absolute slaughter of the written language.
BTW, it has been quite cold here in Florida the past few weeks. Why are you running your air conditioning?

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bbls
Ormond Beach, US
Feb 06, 2009 3:28 pm EST

I am not on the side of the store nor your personally, but I will say this... Try to use language that your congregation would approve of let alone your god next time. What kind of people speak in this manner? Are you being a true testament to what you hear each and every Sunday or are you either sleeping during service or just not listening?

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B1G DADDY
, US
Feb 06, 2009 12:03 pm EST

They wen't out of business because of [censored]bag customers like the one above who don't get what they want. I was there that day and it did not go down like this ranting woman says it did. I also enjoy that fact the woman says the phone girl ( receptionist would be the propper term) should go back to high school when she herself can't even spell the word "beach". Enjoy shopping at best buy where the prices are twice as high and the employees know half as much!

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Scorbing
Daytona Beach, US
Jan 24, 2009 6:44 pm EST

Now you know why they went out of business!

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Circuit City bad service

This all started on 12/07/2007. I went into the CircuitCity in Lynnwood, Washington to check out some remote starter alarms for my 2007 Toyota Camry. I've first talked to the sales rep and asked him a few questions. I firsted asked if the price ($559) includes everything. The sales guy answered yes, the price includes everything and also the install as well. I asked if this comes with one remote or two remotes, the sales guy told me it comes with two remotes. I asked him how long this will all take? He replied about 3 to 4 hours. So I said go ahead and install it for me. I Gave the sales guy an extra key cause I know they will need it to install remote starter on new cars. The sales guy charged my CircuitCity card and charged a wrong price for me. I had to than walk to the customer service desk to adjust the pricing. So far, I have 2 receipts, the original one, and the one that shows the adjustments. I went home and waited for them to call me.

Later on this night, I got a call from CircuitCity install department telling me that they have a problem installing the alarm and cannot figure it out on why as of yet. This was almost time for them to close so they asked me if they can finish this up tomorrow. At this time, I told them yes, they can finish this install tomorow and call me when it is done. By tomorrow afternoon, (12/08/2007) CircuitCity install department called me again and said the problem was they needed to install an extra module for the auto start to work and that they also need an extra key from me. The module will cost me an extra $50.99. At this piont, I started to get upset but I did tell them to go ahead and install it and charge me for it. This install took all day. They finally called me and said the install was done. When I went to the store to pick up my car, I found out a few things. First, they doubled charged me. They charged me the $50.99 amount twice. Than, they told me they found out that there was only one remote and that I can have another one for an extra $150 dollars. I got upset again but didn't show that I was mad. I told them to charge me and give me an extra remote. I went to the customer service desk and did an ajustment of the $50.99 they charged me twice and a charge of $150 that I didn't exspected. I now have 3 receipts.

Next, the installers later told me the extra remote was defective, I again had to walk to the customer service desk and do another price ajustment for the $150. This is the 4th reciept redone for me. after everything has been done on th alarm install, I tested the alarm before I went home with it. The alarm arms and disarms fine. The alram autostarts just fine. But here's the problem, when I autostart the car, I can unlock the car but cannot lock the car back if the engine is running. This defeats the purpose of an autostart. I've told them this problem. They said they will try fixing it and this will take until the next day. I told them at this piont, if they cannot fix it, I want them to uninstall the alrm and give me a "complete" refund. They told me this would be fine. The next day (12/09/2007) they called me and said everything is uninstalled. I went to store again to pick up my car and get the refund. As I got there, they told me they can refund the alarm but the $164.99 install fee cannot be refunded?! I argued about it and is getting no where. I got the alarm refunded but now I am stuck with a $164.99 install fee that they did not do a complete install for me. This is the 5th receipt.

I wanted to write a complaint about this store about my $164.99 fee I am still getting charged. And throughout the process, there was mistakes made as well. One transaction and 5 receipts.

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Circuit City terrible experience

My ex purchased two computers in december of 2003, 1 for her and 1 as a gift for me for christmas, we were separated at the time, and we never married so our last names were not the same, she also spent the extra money for extended service policies for both. a few months later the mother board went out of my E-machine, when I contacted Circuit City, I was told that since the warranty was in her name, only she could request repairs under their warranty.

I have the receipts and all the Identifying paperwork, and it was a gift.Her new love interest will not allow her to even speak to me, but I left a message asking her to transfer the warranty to my name, no reply. So I took it to a privately owned shop, they came up with enough spare parts to make it work, combining 2 computers. It worked, not well but better than it did with a lame motherboard.

A few months later I get a letter from circuit city, saying the warranty had been changed to my name, so I was honest and called them and explained about having it working but still not as good as it was.Telling them about 3rd party repair and all, they insisted they would not service it unless I had it restored to the broken condition.

So back I go to Mr. 3rd party computer repair, who by then had gone out of business, no forwarding address.I enlisted the aid of another privately owned shop, to return the p/c to its broken condition, when he opened the case, he said where is the rest, I was sick, The first private shop had taken the memory sticks out of my e-machine.Three of them at about 75 bucks per stick.Although they could have been more gracious up to this point I have no major complaint with Circuit City.

When I called back they told me they could sell me an 'out of box computer', much better than what I had for just a little more than the memory sticks would cost for the e-machine, I didn't like it, but I bought the floor model, out of box special, january 8th 2008. From a salesman named Ed, who is now a manager at another store, I was now in the hands of Jerry.

After returning home and feeling great about finally having a nice computer, I hooked it all up, and to my dismay one of their salesmen had downloaded 80 days worth of music, not 80 songs, 80 days worth! I am not a music critic, but I am an ordained minister, the vast majority of those songs had titles and lyrics that were not fit for my ears, they had sexual over tones and one of them, even talked about' her neck, her back, her female parts and her crack'! This is not acceptable, and I didn't even know there was any music on it.

When I did discover what was on my new computer I was livid, my faith won't allow me to type my true feelings, and I end up feeling guilty because I can't seem to forgive and forget, so I called Jerry at Circuit City, Jerry had been fired and I don't know why? Hand off to Darnell, darnell passes to his manager, can.t remember his name but when he finished talking about the fact that the P/C should have been cleaned before it was given to me he told me to bring it back and I would be given a Brand new in the box computer.and he kept his word I went back to the store was given a brand new P/C, the date? 04/05/08, What happened to their 14 day return policy?, that was almost 3 months to my calculations and they were willing to give me a brand new P/C? I bet that porn on it played a major part in that little charade! when I returned home, and this is nearly a 100 mile drive for me, each way. The P/C they gave me was nice so nice in fact it wasn't compatible with my monitor, because of resolution, so off I go to buy another monitor, 178 dollars later I am computing.

Now after 6 weeks the cd/dvd drive isn't recognized, adobe reader will not update or open any files and the restore process fails every time, When I called the Store to see if they could walk me through fixing whatever is wrong, they had the audacity to tell me that they had a 14 day return policy and I would have to take up repairs with the manufacturer. Funny thing is, when I returned the porn filled P/C they wrote ed's name on the receipt, and he is now a manager at another store, or so I was told, You don't suppose that no one there at the time wanted their name associated with that porn puter?

I've spent enough in time and travel expenses, not to mention actual computer related costs, like new monitors and start up processes they charged me almost 50 bucks for, I ought to be competitive with N.A.S.A., and I cant even listen to a c/d, or open some pages.

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Update by Valerie
Jun 27, 2008 2:03 am EDT

I purchased an Acer 15.4 laptop computer (AS59206470) by order on line on order date 12/02/2007 (order # [protected]). They shipped out on 12/3/07 and I received it on 12/05/08. This laptop has a $80 rebate deal, so I submitted my rebate right after I got the laptop and received a notice e-mail from the rebate dept.

On 12/6/08 that my rebate submission has been received and is being processed. It asked me to wait for 8 weeks to get the check. I waited and waited. On 1/16/08 I sent them an e-mail to remind them, the next day 1/17/08 I got an e-mail from them stating the supporting materials may have been misdirected or lost in the mail.

So they asked me to fax them the UPC barcode sales receipt and rebate form. Which I did. And I continue to wait. So on 4/1/2008 I fax them a note to remind them. Nothing happens and I'm still waiting.

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Kevin
, US
Dec 10, 2008 9:34 am EST

I bought a HP Laptop bundle (Printer/Scanner/Copier & Router) from Circuit city. The Printer and router are free after mail-in-rebate. After one week, I realized that the wi-fi is not functioning properly in the laptop.I spoke to HP technical support and they asked me to send the laptop for repair. I don't want to open my laptop within a month so I called circuit city to take it back ad send me a new laptop in the same model. As I ordered this through online, they said it is not possible, but they can refund the money. Menawhile I have asked them that what about the bundle (printer and router) mail in-rebate. The case manager told me that I'l get my mail-in-rebate even I return the main item. I have asked him this question so many times because I don't want to pay 150$ for the printer and router (suppose my Mail in rebate was cancelled). But he said that I'll get the MIR. When I was checking my rebate status yesterday, it was invalid and the reason is the main merchandize item was returned. I called the same case manager but it went to voice mail. I called the customer support team and they were saying that I will not get the mail in rebate. Then why the case manager have told me a wrong information to me? I was supposed return all the items along with the laptop. Because of his false information I unnecessarily paying the money. And the customer support team is saying that if I don't want the items I can return them (printer + router) but I may not get the amount because it crossed the 15 days time. I was asking other options but the customer support person is saying that she is the Senior Manger to that Case Manger who have given me the false information. I wanted to escalate it to the next level. But all in vein. She is repeating the same information more than 5 times. They are not answering properly. I decided to return my circuit city credit card and from today onwards I have decided not to buy any items from circuit city.

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Circuit City - chase/ circuit city

We been paying our card for years and never sent a late payment. Recently we started remodeling our home and for some reason last month we had a few bills that we never received. One of them was our Chase/ Circuit City Statement. Today, I received a statement and to my surprise, I had a friendly reminder with a $39 late fee. My husband decided to give them...

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Circuit City setting up online payments

I have tried for a couple of months to set up an online payment account as I have with all of my other Chase accounts, but I get an error message each time and when I call circuit city I can never get a human being to talk to. The Chase person said I needed to talk with Circuit City even though the acount is through the Chase bank where I already have several credit accounts online for paying my bills each month. Please email me and let me know what I can do to get this account online with the other Chase accounts. Thank you.

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Circuit City scam and fraud!

I was duped into signing up for an extended warranty plan for an appliance I bought at Circuit City. When the appliance recently stopped working I called the toll free number on my Circuit City Advantage plan to arrange for a repair. This is where the rip off begins. No one picks up the phone. I was directed through a series of questions to make sure I was directed to the correct 'specialized' agent. After 15 min on hold, I was disconnected. OK - it happens - so I tried again. Same story - 15 min on hold then disconnected. I am embarrassed to say I kept trying off and on for the past two working days with the same results.

I even tried called the sales department and did manage to get through to a live person. However, once she found out I was trying to get service, she said she had to transfer me to another agent. Guess what happened - 20 min on hold then disconnected.

Net - Circuit City appears to be able to sell policies but cannot seem to figure out how to service them.

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James Cui
, US
May 14, 2009 4:50 pm EDT

Circuit City must refund monies paid to Circuit City / Protestion Plan
to customer for not meeting obligations of Contract Number
[protected].

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jason sylvia
Luckenbach, US
May 14, 2009 5:04 pm EDT

lklkei

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Circuit City empty box received

I ordered a PC Game from Circuit City Online. When I received the Box, it was empty. I contacted their Complaint Dept. I was told that I would have to wait fore some one to contact me before I could lodge a complaint. They said it would be within 14 days. Didn't happen. I recontacted them again and there was no record of making my Complaint. I was told that I would be contacted within 10 days. Hasn't happened. I was told that they had numerous complaints and I would have to wait my Turn. Looks like I am out $43 Dollars. I will never do Business with Circuit City again, either Online or at the store. I have talked to some of my Friends and they have had bad experiences with Circuit City themselves.. If you don't want to have to fight for your rights don't by from Circuit City. I can see why they are loosing money.

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Update by Valerie
Dec 04, 2007 12:00 am EST

I was billed twice for a single online order and have received nothing but hassle trying to get a credit. And the store sold out of another item I ordered online and refused to honor their guarantee.

On Thanksgiving Day I ordered an iPod - the special price included a $15 eGift Card. When I attempted to place the order online I received an error, and did not receive an email confirmation, so assumed the order was not successful and tried again. This time I received an email with confirmation # [protected]. My husband also ordered a camera online the same day. We received email confirmations for the iPod order, and another for the camera. Both emails stated the following:

"Avoid the crowds: Circuit City stores are closed on Thanksgiving Day. On November 23, the day after Thanksgiving, we ask that you pick up your online purchase after 12:01 p.m. due to the high volume of traffic in our stores. Don't worry, we have set aside the item(s) you ordered. Your order will be waiting for you at the customer service counter when you're ready to pick it up."

Both emails went on to describe their $24 pick-up guarantee, along with disclaimers but no where in the email did it state the guarantee was not valid on Thanksgiving!

The next day we went in afternoon as instructed and waited 45 minutes in line to pick up the camera and iPod. We were told they were out of cameras and the guarantee didn't apply on Thanksgiving so we went home with the iPod but no camera.

Later that week I noticed my credit card had been charged twice for the iPod order. I called their main customer service line. After waiting on hold I was connected with a service rep who had such terrible English skills I had to repeat myself numerous times to request the credit. She placed me on hold several times and finally told me that because I had ordered the item twice I could not be credited. When I explained that I had only picked up one iPod and only ever received 1 order confirmation, she insisted that she could not help me and I would have to go in to the store to pick up my item or request a credit from them. I asked to speak to her Manager and she apologized and hung up on me.

So I called my local store and spoke with Curtis to explain the situation. I acknowledged that my first order must have gone through online, but I still needed a credit. He was very friendly and attempted to process a credit for me while I was on the phone, but because the price included an email gift card, he could only credit part of the order. He apologized for not being able to help me. He told me that he had consulted with his manager Louis and that I would have to come in to the store with my credit card and the service ticket number # [protected] and they would be able to issue the credit.

So my husband went in to the store a few days later with my credit card, the service ticket number and the names of who I had spoken with. He ended up spending another half hour explaining the situation. But Curtis wasnt there, the Manager did not remember anything about it, the ticket number was worthless and they refused to give him the credit saying we had to call the main customer service line to dispute the charges because it was an online order. So Ive disputed the charge with my credit card company, bought my camera somewhere else and will not recommend shopping online with Circuit City!

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Circuit City no resolution in site

On 10/6/07 I went online and ordered: Canon CanoScan 4400f Color Image Scanner for $113.98. I Paid the extra for 3 day shippingOn 10/10/07 I received: Canon PIXMA MP520 All-In-One Photo Printer

***I called 4 times on 10/10/07, spoke to 4 different Circuit City employees, to try and let someone know I was sent the wrong item. Each time I would give them the same information and each time I was told it would take 2 weeks to research the information. The item that was sent to me was no longer on the Circuit City website and had come from a warehouse that no longer carried the item. I kept telling them this was not my problem; just send me what I ordered. They could not send me the correct item I paid for nor could they pick up this item and issue me a refund until it was researched. The last person I spoke to told me to take it to the nearest Circuit City store. I told him, the nearest store to me was in another state. That is why I ordered it on line. This employee, who works for Circuit City, told me to just keep what I got. It is better and more expensive than what I had ordered. I told him I could not do this. This was the same thing as stealing. I was given incident # IM692664.

***I work 60 hours a week so I do not have time to call Circuit City everyday and hang on the phone for hours at a time. Otherwise, I would have.

***I do not have the exact dates but it is on your call record that I tried 2 other times to get this issue resolved.***On 11/25/07, which was the first chance I got, I went to the nearest Circuit City located in Pensacola Florida. They informed me they could not take the item nor could they exchange the item because it was bought online. (So much for your NO HASSEL RETURNS policy) The young woman at Circuit City customer service did call the online number at 2:32 P.M. and was on hold for over an hour. The whole time I'm standing at the counter with unhappy customers lining up behind me. She spoke to Ken ID #617078 and then to a supervisor named LE ID #616020. Le told her a case worker would be contacting me in a couple of days to correct this problem. The supervisor told her to tell me to keep the Canon PIXMA MP520 All-In-One Photo Printer for all the trouble I had been having. I have the customer service representative and her manager as a witness to this. I relayed back to her that I have no use for it. It is too big and bulky. Before I left, the customer service manager told me that I could sell the PIXMA and get my money back. I told him NO. He then offered to take the PIXMA off my hands, so I wouldn't have to take it back to Alabama. He said he would personally see that it was sent back to the correct warehouse. Now this is the same Circuit City Manager who just informed me he couldn't take it back at that store because it was bought online. Is everyone that works for Circuit City a thief?***On 11/26/07, I received a message from a Circuit City employee who told me there were incomplete details for case #265599. I needed to call [protected] AND HIT OPTION #1. I tried several times that week to GET THIS TAKEN CARE OF BUT COULD NOT. However I did speak to several other Circuit City employees who asked me the same questions as before and still couldn't answer my questions.***On 12/6/07, I spoke to Jennifer about case #417152 and was told a refund had been issued.***On 12/18/07, at 9:56 a.m., I received a message from Shante who works for Circuit City. She said Donte was the case manager for #417152 and would be calling me in 2 or 3 business days with either a resolution or an update. ***On 12/19/07 I tried to reach Dontel at [protected]. I spoke to Mikeal ID #591404 who informed me that Mark was my case manager and a refund would be issued within 7-14 days. (I told him then it wasn't going to happen and I would be calling back in January.)***On 1/8/08, I called and reached a supervisor by the name of James. He said he had no ID # but did give me his extension which is 17656. Once again I told my story. He said he had to take this to his supervisor, who he would not let me talk to, and it would either be resolved in my favor or it wouldn't be resolved in my favor. I tried to get him to explain to me what this meant but all he would say was give him a chance to clear this up and he would be calling me. (I told him he won't be calling me because it will not be resolved.) He asked me to verify that I wanted my original item and I wanted to keep the PIXMA too or I wanted a refund of my money and I wanted to keep the PIXMA. I tried to tell him that I never received my item or refund, I have no use for the PIXMA and it was given to me not only 1 time but 2 different times.

***I placed and order back in October of 2007. Since then I have been trying to get the correct item shipped to me or get a refund of ALL my money. I have the wrong item sent to me then given to me 2 different times, and this last supervisor makes it sound like I want something for nothing. I am an honest person who has been trying to get his taken care of for 3 months. I do not understand what the hold up is.

I emailed these people:

Chief_Executive AT circuitcity.com">Chief_Executive AT circuitcity.com

amhenderson AT kaufcan.com">amhenderson AT kaufcan.com

Teresa.Finch AT vdacs.virginia.gov">Teresa.Finch AT vdacs.virginia.gov

Mary_Louise_Roberts AT circuitcity.com">Mary_Louise_Roberts AT circuitcity

The last week of January 2008, I received a copy of the letter that the Department of Agriculture and Consumer Services sent to Circuit City asking them to contact them within 7 days to determine if a mutual acceptable solution could be reached. Today I received an email from Circuit City. It was an APPROVED RETURN REQUEST NOTIFICATION for the flat bed scanner that I never received. Here is the kicker----"FOR YOU CONVENIENCE, YOU MAY CHOOSE TO RETURN YOUR PURCHASE AT YOUR LOCAL CIRCUIT CITY STORE AND AVOID PAYING RETURN SHIPPING CHARGES." I forwarded their email to the Department of Agricultureand Consumer Services.

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Update by Valerie
Jan 14, 2008 12:00 am EST

ZTG Tower with keyboard, mouse & C-H-E-A-P broken Plastic speakers

I ordered and received a ZTG Desktop tower. When I opened the box containing the speakers I found the knob of the volume speaker pushed in and broken. Called to request if I could just return the speakers for new ones at a local Circuit City store and was told I had to put everything back together in the huge box this set came in and take it in just to exchange bitty CHEAP PLASTIC speakers no bigger than my palm. I live 30 miles from a major metropolis and the aggravation, my gas, my time spent doing this unwarranted task just to "exchange" speakers is unreasonable! I was basically told that's the way "CIRCUIT CITY" wants it done with no consideration to the buyer who "HAD" trusted their product and honored what they sold in "GOOD FAITH!" To re-wrap the tower, wrestle with having to put the whole darn thing back in the box and gas up at a CO$T to me, not to mention my time given, these are the only conditions CIRCUIT CITY would accept. When you calculate your time, energy and cost for a C-H-E-A-P pair of plastic speakers the cost to me GREATLY EXCEEDS the benefit therefore their policy has made an UNHAPPY CONSUMER! Bottom line: "CIRCUIT CITY GLOATS OVER CONSUMERS MISFORTUNES."

Update by Valerie
Jan 11, 2008 12:00 am EST

Ordered an LCD TV for my son for Christmas online, to be picked up in their Shreveport store on 12/18/07. Went to the store on 12/22. Waited in line to get to the pickup counter. Gave the ID and credit card info., and was given a pickup ticket to sign indicating I had received the TV, while the lady called back to have someone bring the TV up. After about 20 minutes and a couple of calls by her back to the storeroom, I asked her to get a manager. She paged a manager to come to the counter. Ten minutes later, still no manager. I grabbed a guy walking by with a headset on, and although not a manager he tried to help. Ten minutes later, he comes to me and says that they must have sold the last one just a few seconds before my order came through. I told him the order was four days ago. Then he suggested that their inventory was wrong... or that maybe the TV had been stolen... yep, stolen. He offered to "special-order" one and call me when it came in, only to find out that the system "wouldn't let them" order it. I asked to speak to a manager (since he had been running off to consult with one) and was told that all their managers were "too busy" to talk to me. World's worst customer service and attitude.

Could this be one of their bait and switch promotions? I've read a lot about those on the web since.

Update by Valerie
May 13, 2008 4:13 am EDT

I bought an Acer desktop that worked terribly. I took it back 2 and a half weeks later and was told I had only 14 days to take it back. I showed them the huge sign on the wall near the exit door in the store that says all returns must be returned within 30 days. The employee there said that that does not apply to computers. For computers I only have 14 days. When I asked how am I suppose to know that. He said it is on the back of the receipt. How is a consumer supposed to know that they are supposed to read the back of a receipt? Besides when the clerk gave me the receipt he had formed it into a roll because it was so long. He never said, sir you have to read the back of it. Never told me I had 14 days to return it. Never said anything. I wrote a letter to Circuit City’s main office and they said that their policy is that all computers have to be returned within 14 days, and they are not going to make any Acceptations for me. So now I ma stuck with a computer that don't work. But I will not shop at Circuit city again..

Update by Valerie
Oct 19, 2007 12:00 am EDT

Hello all,

I bought my tv in 2004, I got an Hitachi 50" RP LCD that cost me over $4000 and got the extended warranty as I wanted to protect my investment. So after a 5k purchase all was fine when I got it home and set up but after about 2 months I noticed a blurry patch appear on the screen so i called CC and explained my problem. They sent out a tech who found the screen defective and replaced it within 2 weeks.

Satisfied so far...

But here is where my experiences start to go down hill.

8 weeks ago I started to notice another blurry patch and so called CC on Monday, explained to them and they arranged a tech to come out the following weds. But within that time waiting for the tech the tv started to act possessed, it would shift the picture to the right and put up a grid on the screen.

So when the tech came out his first response was "How can you watch that ?", he said it was a well documented problem on this tv and he would order the part needed. I got a very positive feeling after this and understand these things happen so i went back to work happy knowing its being handled. Well I didnt hear anything so I called CC after a week and was told that they ordered the part and we arranged again for me to take time off work.

So when the tech came he took 1 look and also noticed a green patch that I hadn't noticed. He checked through the tv settings and said it required a different part, so after determining what parts it needed he went away and ordered the new part and would fit both at the same time... a week later we arranged a time for him to come and fit them.

But by now the tv started to flash different colors and lose contrast intermittently so when he showed up he looked puzzled and said that is a different part that we needed to fit and he would have to order it.

So, as of that point I had had the screen replaced and had an engine, bulb, lens and controller card on order. Well the parts were backordered and when I spoke to CC to find out how long this will be I was told it would be another 2 weeks.

Well, 2 weeks ago the tech came out again to fit the parts and guess what ?... can you guess ?... it now requires a completely different part as well and he would like to fit them all at the same time. So I told him that I am now tired of being patient and just want a frickin tv i can watch.

Now the tech has been excellent and understanding but he did say that it looks like I need a new tv so when I asked him to mention that to CC he implied that CC will do whatever they can to avoid that. But at this point the amount of the parts I have on order is more than $2,000 not including the labor.

I have called every day for the last 2 weeks to find out what is happening with my claim and just been pushed aside and told to expect a call and NO ONE has called me.

Today im told that they will send a tech out next week to fix the tv... 8 weeks later. I will NEVER buy anything from these clowns again.

So now I sit here with a broken tv waiting on CC to pull their finger out... 8 weeks and counting. Be warned.

Update by Valerie
Jan 29, 2008 12:00 am EST

I ordered the Call to Duty 4 Game for Christmas. When the order arrived the Box had a Call to Duty 4 Game Box but No Game CD or Instructions. What I did have was a Swivel Sweeper Instruction Guide. When I called I Talked to a Jesmind and Got a complaint Number. I was told that I would receive a call from someone within a week. NO ONE CALLED! I called back and Talked to Emilie. She said there was no record of the Complaint so she gave me another Complaint Number and I was told a new Game would be shipped and would arrive within 14 days. It has been 14 days and no game.. It seems you CAN'T TRUST Circuit City, At All. I am tired of the run around...

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Alice
,
Aug 29, 2007 12:00 am EDT

This is just a warning for anyone considering mailing anything from Circuit City to a member of a deployed military person.

My son wanted an MP3 player, so I ordered one from Circuit City to be sent directly to him at his APO address. It was sent and received with no problems. He charged the player and started to download songs, and the player stopped working. He tried emailing the manufacturer, who tried to help, but the player was defective and nothing could be done.

I tried to contact Circuit City by email, but was not able to do a return on the website, so I called the phone number they provided. They were not very nice about it, but she emailed me return labels for the items (the player and the charger were sent in the same package, but apparently they wanted them to be returned separately!), but the labels indicated that unless the items were returned to a store, he would have to pay the postage. This was amazing since I had already explained to the person on the phone that the item was defective and my son was in Afghanistan.

All of the above occurred within 2 days of receipt of the defective player. I emailed Circuit City immediately that I did not think it was appropriate to charge my son return postage for a defective item. Three days later, I received a form letter giving me the same information and phone number I had received originally. I emailed them back right away, again explaining the situation. I also notified my credit card company at this point.

Five days later I received another email with another telephone number. This has been frustrating and disappointing. My son works nights and is not in a position at this point to hold on to the item, so he has paid to return it just to not have to deal with this any more. On the only humorous note in all of this, the little post office where he had to go did not have any change, so he had to give them $8.00 for $7.05 in postage!

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UndecidedXX
, US
Apr 20, 2012 3:03 am EDT

I ordered Logitech product from circuitcity.com for $79, it was supposed to be $100 but I had discount coupon so I used it during checkout. Item arrived and it was ok but my card was charged full $100. I contacted them but they refused to refund me.

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donna elgart
,
May 29, 2008 6:23 pm EDT

I bought an Acer desktop that worked terribly. I took it back 2

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Deborah Long
,
May 08, 2008 3:15 am EDT

What is the heck you are taking out of my checking account? $7.81 both times? Put it back as it is causing my check to be overdrawn!

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Circuit City activating credit card

Hello,
I had a credit card that I did not use for a long time from circuit city and I decided to use it last year around christmas or a little before that the card was not expired I called to activate the card and I also ask them it I could purchase other stuff with the credit care since it says circuit city visa I thought I could only buy stuff at circuit city and the lady that I spoke to she it was ok. So they ask me certain question to verify who was i. I answered them they said everything was fine. I go to the store to purchase a coat for my son and when I am going to pay they say the card is not authorized. So I called them again and they verify who was I and asked some other question and again they its okay to use the card but I had to buy something in circuit city and that way they would activate the card so that I could use it in any other place. Okay again I went to circuit city and bought something and went back to the store to purchase the coat for my son the other day I was soo embarras because I have a good credit account and so was my son and said I do not want to show my face to them. That day I went and again the same problem.
So I had to call them again they again ask question like if I had stolen the card. They ask so many stupid question sorry for the expression why do they be asking question if I ever owned a certain make of car or it I know such and such person. Some how I bought only things which they approved. But then again they sent a new credit card and again I had to go thru the same dilemma why do they give people such a hard time I know they are trying to be careful but come on how many times do they have ask these silly question that make nosense, all they need is my social securiity, address. Now this time I went to buy something at circuit city at christmas time and I said let me see if they activate it this time. When I go to the cashier with the card she tell me you have to activate the card go to customer service okay I go and I stood like maybe half hour with this guy he calls chase it sees my id card and I assume he had activate the card. The purshase was approved and use the credit card. Now I call because I go to a store to buy something else and no auth again what is going on how do you think I feel.
I never had this problem before I call chase and there goes the silly question again I explain I had gone recently to circuit city and the credit card was approve buy the clerk how can they approved a purchase if I it wasn't me buying the product. I am very upset but you know I have another chase card which I don't get too problem with why this one gives so much problem. Anyway the thing she she ask me if I know a juan soto and tell me be careful how I will answer she got me confused how many juan soto are there in the world hello give a break at first I told her I don't know a juan soto what she tell that becare ful how I answer I told I know a juan soto but he died and he is a family from my husband and then she me how old was he now this is absurb how can you as k this if I dont know the guy personally. And then she ask do I ever owned a nissan I tell look I bought a car for my son I dont know the model of the car because I donot drive car. So I call my son and ask him and I tell the model which is a dodge charger. And then she tell me ohwell you will have to go to circuit city to verify your card I was soo furious I told look cancel the card. They are walking me back and forth to activate this card if I did all this already recently why do it again what is wrong with this world they trust more the people that cheat then the honest people. I hope some thing can be done about this this is so unfair when you feel that people you are stealing people 's credentials.
Thank you for reading my complain.

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daisysmum
Chelsea, US
Mar 11, 2010 5:16 pm EST

Hi Jennifer,
I am having the EXACT same problem. I purchased at TV in Sept 2007 with a 0% interest for 36 month offer. I opened my bill this past month and I have been charged accrued interest of almost six hundred dollars. I called up Chase and complained telling them of the offer I had bought into. They did nothing. I found my receipt, but it says no interest until 2010. Chase is saying this means "January", but I KNOW the deal I got, it was definitely 36 months! Since Circuit City is out of business now, what can we do? I don't have any other proof of my offer, but I know that I had til Sept to pay off my balance without interest!

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Jennifer Zab
Jacksonville, US
Mar 04, 2010 12:38 pm EST

I had a 0% interest card for 36 months. I purchaesed my TV in April 2007, so in 36 months that would be 3 years. Circuit City is no longer in business and the reciept I was given was on thermal paper which over time is not visible to see. Chase informed me that my aggreement was for 34 months which is not true, when is the last time you saw a commercial or an ad for 34 months, its usually 12, 24, 36. Due to not being able to read my reciept, it is there word against mine. I owed $100 left on my account. It is now $1200.00 It is their word against mine. I called the newspaper, news, library, chase, attornys..ect to find some kind of documentation and nothing. I know shame on me for not paying more attention to the fine print on my bill but I think it is very shady of them to take 2 months off of me contract to get $1200 out of me...

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Elsie Bell
, US
Sep 22, 2009 7:51 pm EDT

I had a similar experience as the person from Brooklyn. I called to activate my bank card from Chase. By the time that I had finished the conversation with not one, but two, women on the phone, I was ready to go to the nearest ER. I don't know when I have been so frustrated, angry and totally amazed at what had happened. After all of the questions about places I may have lived, and people I may have known, and both women telling me that they had to ask these questions to verify who I am - and that all of the answers to their questions was PUBLIC INFORMATION - I was a basket case. The supervisor of the first person that I talked with ask all of the same kinds of stupid, insane questions. I talked with the supervisor after the first woman told me that because of my answers to all of her questions, she could not activate my card because she could not verify who I am. I answered "No" to all of her questions because the answer was "No". The supervisor told me that she had knowledge of everyone I knew! I said, "You know every person I have ever met?" and she said "YES". Really. I wonder if she knows everyone I knew in Europe and Scandinavia and the Middle East when I lived in those places. I guess she knows everyone I knew in college! And in High School! How stupid. I finally answered one question correctly, and guess what! She finally activated my card. I ask her, since she knew everything, if she knew what I was going to do this week. She said, "No, what are you going to do"? I replied that I am going to take ALL of my money, in my checking and savings accounts, out of Chase Bank. And, I doubt that they really want me to do that...

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Joseph Gresham
South Charleston, US
Jun 02, 2009 10:29 am EDT

I would like the phone number of someone with Circuit City or Chase, so I can close this account. I paid it off and they charged me $1.00. It is due in June and I have no statement. I want to close this account. It has been nothing but trouble. I have never missed a payment in all the years I have had it. And now they want to charge me $1.00.

Thank you,
Joseph Gresham

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Circuit City terrible service!

What a lack of professionalism, First of all I opened an account with Circuit City and got a very generous credit limit. Upon getting this credit limit I went to their web site and started looking up large lcd tv's (wanting to purchase one). I finally found one that I wanted to get along with a 5 year warranty, surround sound system, blue ray player etc. So I called the Ocala store directly several times for an hour and a half and they would not answer their phones. So I than started calling the Villages of Lady Lake store for another hour and a half and still no answer. (THIS WAS ON A SATURDAY AFTERNOON). So than I decided to go to the store personally and order the merchandise, I was told by the salesman the merchandise was in stock and would be delivered the following day. I was also told that I would be receiving a call in the morning to get an approximate time of delivery. My wife stayed home and canceled a birthday luncheon with her sister and daughter to be home for the phone call and delivery. You guessed it the call nor products never came, so my wife kept calling the store for 3 hours and was never successful in getting thru. So again we had to drive to the store and explain our situation to a manager, he told us the merchandise order was canceled by the warehouse because the merchandise was not in stock and we should have received a call (NEVER DID) so we canceled our entire order and the manager did not even try to save the sale or make us happy in any way. OH BY THE WAY WE WERE BY THE PHONE WHERE A YOUNG GIRL WAS STANDING AND THE PHONE RANG ONCE, SHE PICKED IT UP PUT IT ON AUTOMATIC HOLD AND PLAYED WITH HER FINGERNAILS. Needless to say I will never shop there again.

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Circuit City rude behavior by manager and did not return a valid product!

1. 2 Orders Placed because of System Error.
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On 3rd Dec, 2007 I placed an online order for a Uniden Cordless Phone. While placing the order, I got an error screen and placed another order after 10 minutes. To my bad luck bother the orders got processed.

The order numbers are:
a) [protected]
b) [protected]

2. Called Customer Care
=======================

When I got 2 mails about my order getting shipped, I realized that 2 orders were placed the next morning. I called customer care and asked them to cancel one order. I was told that the order cannot be canceled as it has been shipped. I asked them about rebate and they told me that since the orders have different invoices and are separate, I can submit rebates for both of them.

3) Submitted Rebates for both Phones.
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As told by customer care, I submitted rebates for both the phones. Tracking numbers:

1. [protected]
2. [protected]

One of my rebates got rejected and they told that I cannot submit 2 rebates.

4) Spoke to Customer Care.
========================

I spoke to customer care 4 times. Every time I had to explain the whole story. I asked them if I could get my bar code back and they said it is not possible. They told me to check with store.

5) Visited Circuit City Store in Bellevue.
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On 6th January, I visited Circuity City store in Bellevue. Thh manager "Serina" was very nice and she patiently listened to the whole thing, verified all the papers I had. Unfortunately I did not have the phones with me as I had sent it to my sister. She told that they can accept it without the bar code, but I will not get the shipping back. I was ok with it. She also told that this product was also eligible for a holiday return plan and I could return it till 26th January.

The ticket number for this was:[protected]. She entered the entire conversation into the system and gave me a receipt dated 1/06/08 at 18:43:12.

6) Visited Circuit City Store in Sunnyvale
==========================================

My sister visited Circuit store in Sunnyvale. She took both the phones with her and also all the documentation. She told customer service to return one of them.

Here is what happened:

a) The person at the counter refused even without listening to the whole thing.
b) My sister was told that the manager is too busy to talk and she was asked to go back.
c) After a lot of struggle, my sister got hold of the manager. The manager was very rude. He said that this might be a fake and probably we were making it all up. He meant that we are lying. My sister tried to explain him, but he was adamant on not listening.

My question is:

1) Why do 2 different circuit city store have a different viewpoint?
2) What is my fault in the whole thing?
3) It is not a matter on 15 bucks, but I got frustrated because I wasted so much time.

I recommend everyone not to buy from Circuit City for their unprofessional behavior. I want to escalate this issue to the top management at Circuit City. Please let me know where I can send this or any number I can call. The higher management should know what is happening in their stores.

Thanks,
Akhil Jindal.

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Update by Akhil Jindal
Jan 31, 2008 1:18 pm EST

Hi,

This is Akhil again. Well, finally people at circuit city listened to my request. I highly appreciate the efforts of Nick Vaughan @ Circuit City for listening/reading the entire thing and understanding my situation.

Thanks a lot Nick and Circuit City.

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Circuit City - they don't honor their extended warranties nor is it hassle free!

2 years ago, my husband and I bought a 26" Polaroid LCD HDTV from Circuit City for $1399.99. Having worked for some of their competitors, I was a believer in the extended repair or replace warranties, so we bought the 3 year Circuit City Advantage Protection plan for around $300.00. We felt like a repair or replace guarantee was a good investment because we...

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Circuit City notebook is not working

I bought my computer from this company. And the computer was an Acer. The problem was that memory drive and the hard drive was not working. I said to them can get fixed they said yes to me. And i Paid the $315 dollars plus sixty dollars for diagnostic test that is how they found it was the hard drive and the memory drive. They call me on Monday January 7 2008 that it is the mother board so when they plugged in it would not work because the mother board was bad bur when i went in there i turned on my computer and it was workin but if it was the mother board then my computer would not turn on but it did so what should i do now with them i need ur help.

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Circuit City fraud and cheating!

I bought a tv at Circuit City and bought into their $300 off the tv if you signed up for direct tv. I was on the fence about doing it and was very hesitant. I asked the rep if there were any charges or fees, i.e. installation, etc... He assured me there were ABSOLUTELY NONE other than the monthly fees. He took our information and asked for my credit card info b/c direct tv required it for "credit purposes." I was promised it WAS NOT for any type of billing. That very same day, direct tv billed my credit card $232 for HD DVR "Hardware" as well as a "delivery fee" for the HD DVR box. NO ONE EVER MENTIONED ANYTHING ABOUT ANY OF THIS! I called my credit card company. They sent me to direct tv. Direct TV said you ordered it, too bad so sad. In reality, I never even spoke to anyone from Direct TV b/c the kid at Circuit City handled the entire thing. So I go to Circuit City. The first associate at customer service couldn't do a thing. The second manager, admitted that their associates, especially the seasonal help, wasn't very good and likely misled me, albeit not intentionally. When I asked that I be refunded that money. He said I can't do that. When I told him I would sue him, he got another manager who stated he could "meet me half way" since we were both at fault and its their word against mine. I asked for another higher manager and he took my number and told me they would call. So far, its been 3 days and no phone call. What a scam. The best part, direct tv's hookup guy brought all of the equipment with him. So why is there a "delivery fee" for one specific component? DON'T PURCHASE ANYTHING FROM CIRCUIT CITY!

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Circuit City install and refund problems

This all started on 12/07/2007. I went into the CircuitCity in Lynnwood, Washington to check out some remote starter alarms for my 2007 Toyota Camry. I've first talked to the sales rep and asked him a few questions. I first asked if the price ($559) includes everything. The sales guy answered yes, the price includes everything and also the install as well. I asked if this comes with one remote or two remotes, the sales guy told me it comes with two remotes. I asked him how long this will all take? He replied about 3 to 4 hours. So I said go ahead and install it for me. I Gave the sales guy an extra key cause I know they will need it to install remote starter on new cars. The sales guy charged my CircuitCity card and charged a wrong price for me. I had to than walk to the customer service desk to adjust the pricing. So far, I have 2 receipts, the original one, and the one that shows the adjustments. I went home and waited for them to call me.

Later on this night, I got a call from CircuitCity install department telling me that they have a problem installing the alarm and cannot figure it out on why as of yet. This was almost time for them to close so they asked me if they can finish this up tomorrow. At this time, I told them yes, they can finish this install tomorrow and call me when it is done. By tomorrow afternoon, (12/08/2007) CircuitCity install department called me again and said the problem was they needed to install an extra module for the auto start to work and that they also need an extra key from me. The module will cost me an extra $50.99. At this point, I started to get upset but I did tell them to go ahead and install it and charge me for it. This install took all day. They finally called me and said the install was done. When I went to the store to pick up my car, I found out a few things. First, they doubled charged me. They charged me the $50.99 amount twice. Than, they told me they found out that there was only one remote and that I can have another one for an extra $150 dollars. I got upset again but didn't show that I was mad. I told them to charge me and give me an extra remote. I went to the customer service desk and did an adjustment of the $50.99 they charged me twice and a charge of $150 that I didn't expected. I now have 3 receipts.

Next, the installers later told me the extra remote was defective, I again had to walk to the customer service desk and do another price adjustment for the $150. This is the 4th receipt redone for me. after everything has been done on th alarm install, I tested the alarm before I went home with it. The alarm arms and disarms fine. The alarm autostarts just fine. But here's the problem, when I autostart the car, I can unlock the car but cannot lock the car back if the engine is running. This defeats the purpose of an autostart. I've told them this problem. They said they will try fixing it and this will take until the next day. I told them at this point, if they cannot fix it, I want them to uninstall the alarm and give me a "complete" refund. They told me this would be fine. The next day (12/09/2007) they called me and said everything is uninstalled. I went to store again to pick up my car and get the refund. As I got there, they told me they can refund the alarm but the $164.99 install fee cannot be refunded?! I argued about it and is getting no where. I got the alarm refunded but now I am stuck with a $164.99 install fee that they did not do a complete install for me. This is the 5th receipt.

I wanted to write a complaint about this store about my $164.99 fee I am still getting charged. And throughout the process, there was mistakes made as well. One transaction and 5 receipts.

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Circuit City circuit city does not honor its return policy

My husband Neil and I purchased a 50 inch Panasonic Plasma TV on December 1, 2007 from Circuit City in Algonquin Illinois. We had been in the store a week earlier looking at all the options. We finally decided on the Panasonic. They asked if we were going to take it home. We were so excited with the prospect of the new TV we said yes. In hindsight we should have had it delivered. But that was never offered as an option. We also did not ask. The TV was too big to stand upright in our Jeep. So the two guys that helped load it said it could lie on its side since we were going a short distance. They said just stand it upright and do not use it for about 20 mins once it is upright. I told them no problem because we were not going to install it until later in the week because we needed to get a stand and the new HD receiver from Dish Network. We did not look at the TV before we left the store. We bought it in good faith and figured they would stand by their products. That was an error in judgment on our part.

We got the TV home and I pulled my car out of the driveway so Neil could back the jeep into the garage. We put up one of those sturdy rectangle folding tables that you see in schools or churches. We pulled the TV out of the Jeep on its side onto the table and then put it upright on the table. We then moved it into the house into the family room. That is when I noticed on the box it says to not lay it on its side. We should have opened it then but we did not want the TV exposed until it was when it should be. The TV stayed in the family room until we could purchase a stand and schedule Dish Network to come out and change our receivers. We kept the TV in the box and did not want to open it because we figured until we were ready to set it up it was safe in the box. On Sunday we purchased a stand and put it together on Tuesday. Dish Network was scheduled to come on Friday the 7th. Finally we were going to pull the TV out Thursday night. My husband opened the top of the box. He pulled out the Styrofoam packaging from the top. He then pulled out the pedestal box and the box with the remote. He put together the pedestal and we were getting ready to pick up the TV when we took down the protective wrapping. That is when I noticed that the interior panel was broken. It was upsetting. It was too late to call the store. So we were able to reschedule Dish Network and Fire Dog. They were then coming a week later on December 15, 2007. So I figured that I would call Circuit City and they would replace the TV.

I was very wrong. I contacted Circuit City at 10 am on December 7, 2007. I was told I would have to wait until the manager got in. He was in around 1pm on Friday. They would have him call me. Well he did not. It was another person at Circuit City that called. He said they could not take back the TV and that Panasonic would have to come and evaluate the TV to see if it was a factory error. At this point I was so upset I said a few expletives and was told that swearing was unnecessary. I did apologize and said I am just so upset that you are not replacing the TV. I said I wanted to talk to the manager. The manager said they can not take back the TV because they have to have it evaluated first. I told him that we did not do anything to the TV and that we should have looked at it in the store to make sure it was not broken. I asked why they did not show us the TV after we bought it to make sure it was not broken from their end. He said we can not open everything before you buy it. So I asked him how do we know if it was broken before it was loaded into our car. It was then implied that he does not know if it was broken after it left the store. So now we are at a stalemate. He is contacting Panasonic to come and evaluate our TV. At this point we are at their mercy. I have a $1700.00 TV that is broken and basically I am being told that because I brought it home that I am at fault. Otherwise my TV would be replaced and I would be watching it today, with the surround sound we had purchased also. So we are now waiting to hear from the Panasonic field rep. So they can come out.

I am not satisfied at all. So I contacted the Circuit City 800 number. I spoke to several people because I was disconnected from the first call. They told me that I had 30 days to return it. I told them that the store manager would not allow me to return it. They could not believe that. They told me to take the TV back to the store and return it. They have to honor the return policy. I told them that they need to tell that to the store. Because now I do not want to transport a broken TV and have them say that I did not repackage it correctly unless I am sure the store would take it back. So they called the store that was where I got disconnected. I called back and they got through to the store. After talking to them they went back on the return policy and said it was the discretion of the store. Now I have to wait for the evaluation. At this point the manager is not retuning my call. Since we do not have a working TV and Circuit City does not believe in customer service on a store level, we returned the cables and surround sound Friday evening after talking to the manager. We also canceled the installation of the surround sound. Because we are already going to be out $1700.00 we did not need to be out an additional $850.00. Since there is a time limit and they can pick and choose what is returned. We did not want to be taken advantage of any more than we already have been.

I am not giving up. I called back on Saturday December 8, 2007. I spoke to the manager of the TV area. He was apologetic that I felt that they were blaming us for the broken TV but they have to gather all the information before they can make any decisions. But he would call me back after talking to the manager I had talked to the day before. I never received a call back.

After talking to Circuit City I decided to try Panasonic back. Now I am very upset because I thought that we were scheduled for a Panasonic rep to come out. But nothing was scheduled. So now we have to wait 3 business days to even have anyone call us from Panasonic to set up an appointment. Now it is Christmas and I have a 50 inch TV in its box in my family room along with the TV stand and our old consol TV. I am unable to decorate for the holidays because my house is upside down waiting for some one to tell us what is going to happen. I do not know what else I can do. We were given defective merchandise and we are paying the price.

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Lisa Maenpaa
,
Jan 10, 2008 9:59 am EST

I've had problems at the Algonquin Circuit City as well. I have a low end Acer laptop. It's not the greatest, but it gets my homework done. It's had plenty of problems, but luckily I got the full warranty. I brought it in earlier this year to a Circuit City downstate, and they were very helpful. They called me back right away, and were fast with repairs. It was in and out in 9 days, in perfect working order. Fast forward a couple months to December. I brought it in again, because it was constantly crashing. It took them over a week just to diagnostics. Then another few days to realize they needed my login information. Now, it's supposedly being repaired, but it's been far too long. They've had my computer for about 20 days now, without even a call about when it will be done. I've gone into the store three different times, and each time the people there seem confused as to what's going on, and don't really give a straight answer about what work is actually being done. I'm not a computer idiot. I run multiple operating systems, and could probably make these repairs better than they could, if it wasn't for this warranty. Next time I need repairs made, I know which Circuit City to AVOID.

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john m
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Dec 13, 2007 7:33 am EST

I recently purchased a laptop from circuit city and it was defective. i called the company who makes the computer and they told me this. when i went to circuit city the man at firedog who is supposedly a computer tech. put a program in my computer called spy sweeper and for about a half hour the program said loading. long story short the man at firedog who did absolutely nothing told me the computer wasent defective but if i want i could change it. being in the store too long already i just took the exchange. i brought it back to circuit city on 86th street in brooklyn and was told the reciept didnt match the product so i coudlnt get a refund.i would have to bring it back to the original store. the person helping me that time had opened the laptop box and i explained to him that i coudnt bring it back now cause i would be charged the 15% restocking fee. he explained that he opened the box so they cant charge me that and he gave me a reciept stating he o[pened the box. i brought the laptop back to circuit city on atlantic ave in brooklyn and the manager there "Keen' (i believe his name was) was rude and very unhelful i was told that i had to pay th 15% and i explained to him that your company opened the box how do i get stuck paying? look at the reciept there would be no reason for that man to give me a reciept saying he opened the box if i wa to get stuck with the 15% anyway. the manager told the person helping me charge him the 15% and he walked away. this isnt the firt time ive had problems with that store on black friday i had gone in and was looking around i was asked by an employee if i needd help i said no im just looking and i was told "WELL YOU CANT BE OVER HERE LOOKING AT STUFF" teh store on atlantic ave. is the worst circuit city ive ever been in. i had a simmilar problem in best buy and not only was the service spectacular but they refunded me my whole amount no restocking fee and the woman helping me split my reciept into 4 returns so i couuld recieve my cash and not have to wait for a check BOyCOTT Circuit City.

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