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1.1 1680 Reviews

Circle K Complaints Summary

54 Resolved
1622 Unresolved
Our verdict: If considering services from Circle K with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Circle K reviews & complaints 1680

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L
10:00 pm EDT

Circle K credit card

Was trying to split a purchase between cash and credit and the clerk had no idea what to do. After giving him the cash he rudely told me my card was declined even after finishing the swipe. After that he cancelled my order and wouldn't let me swipe my card and told me to leave. Before even purchasing the product being the only one in the store he made me wait 8 minutes while he was sorting through some receipts infront of him. Lost my business/ wouldn't accept my business. Will never be shopping at any locations again.

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11:43 pm EDT

Circle K employee named rosa

She excused my step dad of stealing for walking around the store looking for some chips he couldn't find. The next day she kicked my brother out of the store for spilling some lemonade because she was "working alone and didn't want to deal with that". She looks like she hates her job and I don't want to be welcomed with a pissed off face. She doesn't keep her emotions to herself and you can tell she's always angry.

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11:30 pm EDT

Circle K customer service

It is extremely frustrating going to any of your stores. 90% of the time you can't go in and purchase products that will end up being more then $20 because your clerks don't have enough change. Your clerks are extremely rude on multiple occasions especially at your 7th AVE and Baseline Rd store here in Phoenix AZ and your stores are very dirty. I can go into QT and by a 97 cent drink and give them a $100 bill and they will change it witout any issue every time. All their clerks are friendly, i have never had a bad encounter with one their clerks, literally never. I avoid your stores as much as possible for these reas ons.

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Update by Jpark24!@#
Aug 21, 2017 12:02 am EDT

Your stores are extremely frustrating to go into for 3 reasons. 1st reason your employees are very rude at multiple stores especially the 7th AVE and Baseline store here in Phoenix AZ, 2nd you cannot go into any of your stores and purchase products that will exceed more then $20 because

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K
8:50 pm EDT

Circle K customer service

I am a regular customer at the circle k stores. That bein said i always am in and out and with great customer experience. I know wat is expected for i am an former employee. Tonight i walked into the circle k on signal mountain rd where the cashier carlon i think was her name was rude and no smile no welcome. I tryed to purchase pack of cigs and got dennyed cause of my id not be present i know it is required but however i never get card there cause everyone knows me. My mom trys to go and get them since apprently i dont look old enough to purchase. Im 25. Mom goes in to get them and she was rude to her and plus took her forever to get back to the counter. She refused to sell her the cigs cause of me bein present she even had her id. So we leave and go to the circle k down the street and the guy at the register was not welcoming and said he could not ring up nothin but yet there was a guy that walked out of yhe store wih stuff purchased including gas. There is two registers for a reason so why he could not just switch. I worked at this one before and we always had problems with the register freezing or doin crazy things and seam that is not fixed yet. I will no longer shop at a circle k except the one in hixson on hixson pike the stores are gettin bad with the attitudes and no welcome or have a nice day. It needs to be fixed and employee s tranied for diffrent senerios like such. This company will no longer get my money if they cant fix it

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3:15 pm EDT

Circle K staff

Store on Iowa by 23rd St. Customer comes in on cell, curses over 8 times in a few minutes. She serves him. Then when my turn asks how my day is, i said well that guy was offensive, she proceeded to argue with me about how he has free will to do what he wants & shes liberal like that has anything to do with it. While she is arguing with me she hands me two of my two liters that i purchased in one plastic sack (to heavy to hold) so it breaks while im carrying it. By her placating that one customer, she has lost this one. I will make it a point not to go there again. Some stores have signs saying hang up your cell phone while checking out, maybe something you all will want to consider. Her hegiene was also very poor.

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8:44 pm EDT
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Circle K employee rudeness

I'm complaining about the employee who works at the store located at 11161 tamiami trail punta gorda fl 33955. Tonight as of 8/18/2017. The employee rufused to make a fresh pot of coffee saying they do make coffee at night. She then repeatedly kept telling me that they don't sale boost cards even after I asked a manager and the manger said they do. Her attitude with customers is ridiculous.

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1:27 pm EDT
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Circle K heartland div customer service, stores in kankakee court street, and store in momence, il.

Last Thursday I went to buy cigarettes with a coupon and was told by clerk that I could not use 2 coupons, if I wanted to use them both, I should buy 1 go out 1 door and back in another, I called customer service and have not heard from anyone yet, I stop today at court street and was told that I could not use a manufacturer coupon along with A circle k coupon, even though both coupons scanned but was told I only can use 1 or the other, ask for manager (), this was the most unprofessional, rude, disrespectful and very stank attitude, I have ever encounter at any circle k, she told me what she wasn't going to do, what she didn't care about, and what I should of done with my coupons, and got very loud in the store, walked away without even solving the problem, went back to the momence station, and they didn't take my coupons either, even though the register did, but corporate told them not to accept more then 1 coupon per pack, so now I have to purchase my 2 packs of cigarettes on 2 separate transactions which cause me to lose 40 cents on the 2 packs, can someone please help not getting this whole coupon scenario, if the register accepts the coupons, then the coupons are acceptable

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12:19 am EDT
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Circle K cashier is rude I come in store everyday and leave with a bad attitude.

The Circle K store 5012 Crawfordville Rd Tallahassee Florida [protected] MRS. JOAH works a night shift during the week days of Monday through Thursday night/ Friday morning. I work a night shift job from 6 p.m. until 4 a.m. This is the only store in the area I can go to and the amount of time I am given for lunch. Every time I go into this store which is every night I work I leave with a foul attitude because of this lady. She complains when I buy lottery tickets that she cannot see what ticket is what and tells me that she shouldn't be working. Multiple times has she been cleaning when I am in the store and standing at the register and she tells me she will be there in one minute. On one instance I reminded her that I am on lunch break it and I am not giving that much time. Mumbling under her breath she tells me I should go to another store as well as grumbles a bunch of negative stuff until she gets to the register. I spoke with one of her co-workers that works the same shift she does they informed me that she has gotten as much as 56 + complaints. If that is the case which I hope it is not how do you still employee someone that is so negative that they have received this many complaints and you still allow that person to work there. Her negativity is very bad for your business. It has gotten so bad that I will not take a 15-minute break so that I have 45 minutes on lunch to make sure that I have enough time to go to another store that is not a Circle K. I would much rather resolve this issue and not have to miss my break to combine it with my lunch to go somewhere else. When this issue is resolved I will continue to go to the Circle K on Crawfordville Road. If you would be nice enough to contact me when it is safe to go to that store during nights again please contact me at [protected] my name is Matt thank you.

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R
9:50 pm EDT
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Circle K no exchange on product given

My son went in to purchase cigarettes and was given the wrong kind. I was parked 10 feet from the door and when he came to the car I always check because this has happened to me on several occasions. He went back in less than 60 seconds later and they refused to exchange the 3 packs for the correct kind. I went in and immediately was given the protocol, without eye contact, or understanding that this was $20 of my hard earned money and I can't get the correct item that I wanted. He basically told me, "you will smoke the brand I gave you or you can buy the right ones". I was speaking to Tom and there was nothing I could do about the situation except to go to Thorntons and spend another $20 to get the right cigarettes. This is sad and absolutely uncalled for.

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J Numberone
Fayetteville, US
Jul 24, 2022 9:48 pm EDT
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Which station was this, if you don't mind me asking?

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N
8:48 pm EDT
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Circle K gas

Today Morning I filled gas from CircleK /Shell 6739 it was complete cheating to customer . Without customer notice how automatic choose grade premium.
when I asked the gas station employee they just told me if u don't pay attention it will fill only premium its wrong completely with customer.

please call me I wanted to take legal action to this gas station.
thee is lots of people who don't take receipt and they get premium for there sale purpose and their advantage.

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J
7:00 am EDT
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Circle K customer service

Was at the lake and Scott Street Esso with the CircleK store attached
You staff member was extremely rude and I asked him to watch his mouth and the way he spoke to me said he talk to everyone like that
While I was there buying gas and trying to purchase a few other items from the store I witnessed him talking to a few people like they are garbage I put back the items I was adding to my gas paid for my gas and left
I will not return to that location

I waited to send this complaint to see if I was over reacting but when I got up this morning it was still bothering me.

This guy should not be in the service industry at all

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Vivien Goertz
, US
Oct 18, 2017 9:26 am EDT

Circle K at corner of S Pelham & Quaker Rd, Fonthill, ON. Bought a quart of Lactantia PurFiltre Milk 2%. Bar code: [protected]. Unfortunately did not keep the receipt.
The milk was sour when opened on the date it was purchased Oct 16, 2017. Best before date is: NO 10 AGRT 19:24 EQ5/11606.

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4:52 pm EDT
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Circle K food and service

My husband son and I went to the circle k restaurant for supper tonight. Service was horrible and the food was atrocious. Check number 779158-1 on Monday August 14th 2017 table 15. Our waitress was Debbie doiron. I explained to her how my husband didn't eat his fish. He says it was slimy undercooked and very old. He eats and cooks seafood all the time so he k ow what it should taste like. It stunk as well when it was brought over. She said well we have never had a complaint before so I don't think it's bad. I asked for some off my bill as the food was still on out plates. She said that don't do that. I had a 47$ bill for only about 10$ worth of food the we ate. Not impressed by the service and food. We will not be coming back and not recommend this place to anyone. It's so deplorable that she wasn't even concerned that someone can get very sick from the fish being old and not properly cooked.

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4:28 pm EDT

Circle K overcharge

On Aug.14, 2017, I stopped at circle K at 401 s.alvernon, just down from my bank, to buy gas, coffee refill, and an apple fritter. I shop at cir K 1-3 x a day in different stores around Tucson. In the store, the only coffee made was decaf& cinnimon. I asked the kid working if he would please make either ethiopenian or Columbian coffee. He looked thru the lower cabinets and said they didn't have either one
I said, can't you check? he then went to the door behind the register and knocked. someone inside handed him 1 pkt. of col
coffee, which he finally made after chatting another 5 mins., behind the door. so, I got my coffee refill& donut, went to register to pay, plus get gas. I get a coffee refill 1-3x per day, at a cost of $1.18 to1.63, depending on time of day& whose working. so, I then asked the kid if I could please have a new 0 k card, as I lost mine. back to the door again he went, and knocked. finally a rude woman came out, found a card, & showed him how to enter it. then I asked them to put the bal. of my $20.00 in for gas. I went out to put in gas& discovered they had charged me $5.26 for a $1.50 donut& a 24oz. coffee refill---! I went back in, and now, the kid knocked on the door again this time, the woman with the tattooed arm& a really big guy came out of the room! don't know what they were doing in there, but they were too busy to pay attention! Then the kid gave me a receipt saying I had bought a $3.50 iced coffee. which I denied, then the big guy said he told him to charge me that because I had such a big cup! no, I didn't! they wouldn't give my money back., for overcharging me! I am a 64 yr.old woman on very limited social security, in addition, that particular circle K doesn't even have a public restroom! my health isn't good! They should be ashamed of themselves! Not the least bit customer friendly! signed, Patricia V. Blodget pH. [protected], Tucson, az.

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3:46 pm EDT

Circle K customer service

My son went to the circle k on Sharon Rd and South Blvd on Monday 8/14/17 around 3pm to purchase some things he was treated very poorly and spoken to sourly. He was using a ebt card and ask if it could be typed in for him because it wouldn't swipe he was then told that "They don't do that " in a rude manner and was also told that he needed to leave. Now I myself also work for Circle K and called the store to see what the problem was and was told that Circle K DS doesn't except ebt ( lies) I just went there yesterday .. Presentation is everything in this business and attitude and the way you talk to a customer can determine if they come to our stores again ...the CSR was rude and disrespectful

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5:14 pm EDT

Circle K restrooms for both sexes

Hello there, my husband and I are regular customers of circle K and have been for many years. We are your dream customers, always buying gas with our 32 and 44 oz drinks almost daily. Today we stopped at a location in Shelyville off the interestate 74. Much to mu surprise the bathroom was located on the outside with a sign, a picture men / women sign meaning either. Well this is what it means at all other businesses NOT men and women at the same time. I went into this bathroom that was beyond filthy, unlike most of the circle K restrooms we frequent. I go in and lock the door behind me, still once inside I think I am all alone. Now I go into my stall and suddenly hear a noise, then look down to see a set of mens shoes in the stall next to me. So this is stange why? Well this bathroom has enough square footage for two seperate bathrooms... easy... so it needs to be redone in some fashion before something bad happens there. I did not like the fact of sharing the bathroom with both men and women period.. Take a look at it.. I should have taken pictures of how dirty it was and thought Circle K should look into this because I would not want my company having this image. I usually am not a person that would write bad reviews or complain alot, but this an unsafe enviroment for women. We go to the location at state road 9 in Greenfield Indiana and vistit with Ted the manager often and he is wonderful, all the staff there is great. Please feel free to contact us if you would like
[protected]
Chris & AMy Meyer
1610 Bowman Dr.
Greenfield In
46140

Thanks again

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T
1:01 pm EDT

Circle K hostess donuts in a bag, very expired

I stopped in the McMinnville Oregon store on 3rd street Sunday morning Aug. 13th to get a very unhealthy breakfast. :) I noticed the 3 bags of Hostess Donuts in a bag had a sticker date of 9-13 on it, however when I turned the bag around it had the stamped date of June 30th 2017 on it. If you zoom in and look carefully you can see it.. I looked at the other ones and they had the same 9-13 sticker on it. The last one I looked at they had put the 9-13 sticker over the June 30th, so just the 2017 was showing. I took a picture of all them so I could show you. This is not okay with me as a customer and as someone who works in retail and food. I will be sending the photos to Hostess as well, as I believe they need to know what is being done with their food products. I normally do not write and complain, however the product looked really dry and old, and I think it is terrible to try and sell expired food.

Thank you
Teri B
McMinnville OR
teri.[protected]@comcast.net

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1:11 am EDT
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Circle K was refused service

We was refused service could not buy anything by angelina and angelina lets her husband stand behind the register with her and let’s him get free stuff and drinks and Angie came out of the store cussing all her customers and told everyone to leave and the restroom is nasty and dirty and blood on the wall and they let drug deals go down in the parking lot I do not appreciate the rude employees at the circl k in Mount Pleasant NC

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10:43 pm EDT
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Circle K drinks and refills

I have an 100oz cup of circle k have been getting refills for about a year and a half for .79 cents today I went in to the same store and I was told it would cost me $2.00 to fill it up. I don't understand when did this change. On the window it even says any size drink .79 cents. I can give you more details. Store address 1255 Ashland Ave Louisville KY phone number [protected] manager was a heavyset blonde and cashier was a grey haired older lady..the cashier wouldn't honor the price and called for the manager said I was supposed to pay a different price but I have never paid anything more than .79 cents.

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4:13 pm EDT
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Circle K a fall that happened on july 30 2017

Went to the valero 8839 sw loop 410, in San Antonio. My husband and I walk in the store he was going to put gas and i needed to go to the restroom.While i was walking out the restroom i slap and fell by the trash can i look down and notice i have feel from a purple drink that was spilled on the floor. I was upset of what happened ask an employee to mop up the spill..I did call right away to make a report but they said if they can call me back because they were busy. Its been 2 weeks from the incident my ankle and the soft tissue from the bottom of my ankle is still hurting me. At night I feel pinching and the inside and something wanting to come out I think I hit a nerve.. all I ask is for Circle K to at least help me with medical attention.. been getting the runaround for the past 2 weeks. Someone finally decided to call me today name brat from the circle claims department and try to deny everything I just would like for y'all to watch the whole video the way I fell and after I fell the employees cleaned up the spill

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8:01 pm EDT

Circle K prepaid page plus pin number

Lack of help then she lied to me about giving me my pin number to my prepaid card she read the numbers of my reciept and wrote them down inatead of looking up on computer i got home and it was wrong, i called and the other worker said she left she was in a hurry? Now i am screwd her lie cost me more then $12 your store i am a big fan of just hate that she did not care about my problem page plus told me she could of got the info off computer with my recipt.

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Circle K In-depth Review

Overall Rating: Circle K is a convenient and reliable option for all your daily needs.

Location and Accessibility: Circle K has numerous locations across the country, making it easily accessible for customers.

Product Variety and Quality: Circle K offers a wide range of products, including snacks, beverages, and household items. The quality of the products is generally good.

Pricing and Value for Money: The prices at Circle K are reasonable and offer good value for money. They often have promotions and discounts available.

Customer Service: The customer service at Circle K is generally friendly and helpful. The staff is knowledgeable and willing to assist customers.

Cleanliness and Maintenance: Circle K stores are usually clean and well-maintained. The shelves are organized, and the restrooms are kept tidy.

Loyalty Programs and Rewards: Circle K offers a loyalty program where customers can earn points and redeem them for discounts or free items. It's a great way to save money.

Online Presence and Ordering: Circle K has a user-friendly website where customers can find information about their products and services. Online ordering is not available at all locations.

Environmental Sustainability: Circle K is committed to environmental sustainability. They have initiatives in place to reduce waste and promote recycling.

Additional Services and Amenities: Circle K provides additional services such as car washes, ATMs, and propane tank exchanges. These amenities add convenience for customers.

Pros and Cons:

  • Pros: Convenient locations, good product variety, reasonable prices, friendly customer service, clean stores, loyalty program, additional services and amenities.
  • Cons: Online ordering not available at all locations.

Conclusion and Recommendation: Overall, Circle K is a reliable and convenient option for your daily needs. With its wide range of products, reasonable prices, and friendly customer service, it provides a positive shopping experience. The cleanliness and additional services offered add to the overall appeal. However, it would be beneficial if online ordering was available at all locations. I would recommend Circle K to anyone looking for a convenient and reliable convenience store.

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Circle K contacts

Phone numbers

1877 8800 555 4647 More phone numbers

Website

www.circlek.com

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