Circle K
reviews and complaints

I am trying to help my daughter find her lost dog in Wiscasset, ME. I know it is hard to prioritize some thing. I asked to hang a lost dog flyer and was told nothing is allowed in the widows and to take it to shaws. I was not asking to post a flyer for a yard sale or something stupid like that. Its a missing fur baby who is scared of everyone and everything. I will let all my friends know how unhelpful this has been. Not trying to be nasty but we need to find this poor dog.

Went to Circle K to purchase sunflower seeds among other things and noticed you have a sale on Bigs sunflower seeds "2 for $3.22" - or something of that nature. I was only going to buy one bag but when i saw the sale i grabbed two bags. After checking out I noticed that I grabbed two different brands and one bag was not the sale items. I asked for an exchange (refund - or however we were able to accomplish getting the sale price). The cashier gave me a refund on my credit card for one bag - then he charged me for another bag. As i was leaving, i realized i still didn't get the sale price so i told cashier we did it wrong. He called someone from the back who was not wearing a name badge. She never greeted me but said something like "what's going on?" I explained the situation to her and she acted like she understood but was huffing a puffing and I said "why are you being rude to me?" she mumbles something about checking the cameras and i said, "please do!" After repeated times of questioning her name - I think she said her name was Melissa.She gave me a cash refund for one of the bags and tried to keep both bags of sunflower seeds. She started yelling at me and wouldn't give me her name. She grabbed the bag of seeds out of my hands and said for me to get out of the store. I grabbed the bag I paid for and walked out. On my way out she yelled at me to "never to come back".She totally embarrassed me in front of the other customers. Please check your cameras to verify everything that took place. If this is your manager - you need to check your hiring procedures because I don't see how someone this rude and unprofessional can be part of your management team.

On June 24th 2017 I quit working at Circle K store #39 which made my last day working for them June 19th 2017. Here it is July 17th 2017 almost a month later and they still have me as an active employee. I have contacted the manager there several times and he was ok about it at first. Our last conversation ended up with me hanging up on him because he was being hateful and rude! Prior to our last conversation I had contacted the HR office for the Midwest stores left a message and received a call back. I told her what was happening that the manager of the store said he put my termination date in but when I called the number for employee verification it said I was still employed there. She suggested that I use "the work number". I told her that it says you have to pay for the information and I don't think I should have to pay for my information that I needed. We talked for a minute or so then she told me to call the manager back and let him know the he needs to contact the people that does his payroll. I did as she said. I called the manager at the store I worked for and told him was the lady from corporate office in HR had said. He said he would check into it and call me back. When he called back he was very hateful and rude and told me that he put my termination in the computer and it said it was waiting approval. Then he rude and told me he put it in the computer and that was all he was doing he was done and it was over. This store is nothing but a joke they fired a good manager who knew what he was doing to put in someone who had no clue what he was doing! He had never been a manager before. Everything was new to him and he admitted that to me before I quit. Thanks for having this website because people need to know things like this!

I brought a coupon for an e-cigarette that I obtained an another Circle K. Despite the fact that these coupons are free and readily available at all Circle K locations the clerk at 16020 620 cedar park
Accused me of making counterfeit coupons he said never come back into that store with my counterfeit crap unbelievable I shop here almost every day I have a shell rewards card and it is the only store I go to

Was over charged on fuel after using Kroger rewards. Talked to cashier she called manager who was extremely rude after I said that I would talk to corporate. Restrooms was filthy.
Manager talked to me so very bad. I am a past manager with this company and know the expectations for there stores. Or maybe this manager has no excuse for her customer service and store conditions.

Wensday july 12 2017. About 7 to 7:30 pm. I was at the counter paying for my things i wanted to get. I was approached by the other employ that was on shift asking about personal information about something i had asked the other employ a few weeks prior to that day. It doesn't feel right to have been persecuted by both the employees at the counter on camera in the store about a personal matter that should have never been brought up on Circle K property. I spoke to the manager on Thursday the 13th of July about this issue and another issue that I had seen that night too he said he would talk to him well today Saturday the 15th I get called out by one of the employees if you don't like us don't come back on camera at the store in front of other customers is being get a text message from this person that the manager told them that if they wanted to they could trust pass me and not have to say a thing to me which is fine by me but they're still persecuting me over this matter on Circle K property. The store address is 465 FL-16, St. Augustine, FL 32084

Went to circle k in twentynine palms at 8:41 p.m baby needed milk for bottle. The store was locked a line of people in heat my baby was crying needed milk. Someone needs to review tapes to see what they were doing inside store. It is the circle located on hwy 62. Im always shopping there spend alot of money there. This is bad baby crying for milk people in heat.

I've been working for the circle k in Walterboro. sc for a few weeks now, today I didn't get my pay check as I should have for the sixteen hours I worked, I was the only one who didn't get a check, I was told by the accountant for my store that there were know hours showing for me and I needed to get my manager to send in my hours, I called back an was told my work hours were sent in . I then called the pay card my money is supposed to be sent too every Thursday at 5 am . An there were still no funds available.I proceeded to call the accountant back got no answer or return call, an still haven't received a fallback.I decided to call my store manager, an ask if my money should be there she said it should she did not know what happened but she had done everything she was supposed to and if the young man over the store didn't get the money in tonight or if I didn't have the money by tomorrow morning I wouldn't get a check for the week. I would have to wait to my next pay period.Im very hurt an upset, an I understand mistakes happen.However I'm afraid if I don't speak up some how this may happen again an I'm also confused how or what happen an feel it is unfair for me to have to wait to next pay period I done everything I was supposed also I was told not to call the account or person who does payroll back tomorrow if I money didn't come in, because there would be nothing they could do for me. I am going to call back if my money not there by tomorrow, I feel that they should give me my !Weeks pay or a appropriate reason why the company cannot. Thank you hard worker

y

07/10/2017
-Wes

I stopped in to the store earlier the other day to pick up a few necessities on my way to work early in the morning. I over heard the manager who's name tag said "Wes", getting upset with his employee. He swore at them, muttered something under his breath and walked back to his office in a fit of rage. I mentioned it to the employee (who's name i've forgotten) and they mentioned "it happens more frequently than i'd like to admit, I wish he would learn how to treat his employees better!" I have worked in human resources for a while now and NEVER seen this kind of action performed by someone in his position. I would very much like to inform you of this and I do hope someone looks into this.

I will NOT be returning to this location again, and i wish the best for anyone unfortunate enough to work for someone who portrays such a poor and hostile work environment for their employees. I expected much more from such a corporation.

I purchase something from this store 2-3 times a week. Very polite to them and never stir up anything. Today, I stayed in the parking lot to cool down my over heating car. The lady who is constantly rude to me and everyone in line (literally every time she is rude. I've never seen her smile and I've seen her AT LEAST 15 times) she runs to my car which I was kind enough to pull way over so customers on the go and park; she BANGS on my window like I was loading a gun or something to tell me I need to leave she called the cops! Mind you, she literally caught me sitting on my phone on Facebook while my kid ate candy. Wow. We are such a threat. I sat there so we don't over heat more before our drive home. She gave me no explanation to why and my daughter is mentally terrified. Has been for the last 3 hours. She thinks the cops are after us for no reason and that's not how I want her seeing a good reason to call officers of the law. Just call them whenever you want someone to move? I was hardly even in the circle k parking lot anymore.

On 7/12 approximately 1:00 pm . I entered the store #2705731 in Barstow, Ca .on Main St . as normal headed to the fountain area fix one xtra-large cup of ice I also filled a second cup half way with sprite and headed over to the ice section to continue to fill my cup with a mixture of flavors . When approaching the counter I was honest about what was in each cup as I usually do . I have to mention I was just there the night before making the same purchase with no issues as I have been for a couple of years now . When I was being rang up the cashier says " So you know, I will have to charge you 10.00 for the cup " I thought she was playing and so did the other patrons in the store in line behind me . I laughed and said " you are joking right, never mind " thinking she was playing a joke she says " No I'm serious, that's what I was told this morning when I came to work " . I'm so disappointed in the the customer service she goes on to argue me down and to suggest I pour it into another cup, I declined the offer . There were no signs stating such craziness let alone the cup I was using was the same cup she was charging me .89 cents for with just ice .if there is a different in price the store should have proper signs up for customers to see and validate . I could tell that everyone in the store could understand my point of being charged 10.00 for a cup is resiculous . No drink in that store costs that much . What disappointments me the most was that the cashier didn't at that point even offer just give me a warning letting me know nor did she offer a better solution after I offered to pay the price of the icee . I'm offereing to pay more than the .89 or the cost of a large icee if the price as different her answer was no ! . I then decided to not take anything at that point . Which we know the cup the drink the lid the straw will in fact cost the company money . Being that I used to work for Circle K and I know what true customer service looks like . I was truly disappointed in the actions of her and her co workers ( who allowed her to sit there and convince me the cup cost 10.00 without offering her assistance in explaining to myself and the rest of the people online behind me ) no team work if this is a valid way of deterring customers from using doubt cups ... epic fail !. Waste will probable go up no one will pay 10 for a cup . After the fact . Thank you, but no thank you . I'll be sure to spread the word .
T

I always have good service at circle k stores but the circle k that is located at 485 hwy 6 west Oxford Ms 38655 is always very dirty and have rude employees the restrooms are so dirty you can not use them this is just horrible. While I was in the store customers were complaing of how bad the restroom condition were. The employee working today 7/11/17 all he could say was my bad when the restroom dirtiness was brought to his attention. I really hope that you can resolve the problem because I have seen these restrooms in this condition and some times even worst and this location.

I just came from the Aulac NB Circle K/ Irving. My husband bought me a pack of gum while paying for his gas. When he came out and handed it to me I told him it was the wrong kind. I went back in and asked for a refund since they did not have the kind I wanted. The cashier tried to call someone then asked someone for help. Then said she wasn't sure they weren't allowed to do refunds. Then once she figured she could she wanted the debit card to put the $2 back on it. For $2 ! Really.? It was only $2. I left with the gum that I will never chew.Fed up waiting ! Why does a cashier need to call someone to do a refund on something that was bight 5 min earlier? I work in customer service myself, and have never had to put anything back on a debit card. Could be cash or debit unless it was on a credit card. Give the cashiers a little more leeway to do what they need to to keep the customer happy, !

Thank you Nicole Atkinson
[protected]@hotmail.com

Hello I am Helen and i was working as a employee of the kangaroo. I've been trying to get my job back with the company because after speaking with our store management ect i feel as if i deserve my job back. At the time I was training on a night shift but the associate didn't have a number for the cash register and did a void for the wrong amount for a customer he misunderstood. I was held responsible for this. I really would like my employment back. This was in 2014 and at the time my store had no management there and was very unorganized. I've spoken with other store management and they all have tried helping me. Please call me [protected] HELEN SMITH

I recently filed a complaint with the district manager after an episode at the 501 circle k/no. I pulled in to a pump to get gas and I walked inside because I had a coupon to use. I picked up a drink and paid for it and then was paying for my gas separately. While imputing my code for my coupon a customer says that pump 14 has someone on it. To which I replied yes that would be me. I was then told by the customer that I had to move and the cashier agreed and told me I was going g to have to move my car so they could get gas. I became really upset so not only had I pulled at one of the only open pumps I was then having to move from the pump and waste my gas to pull to another pump to then still have to walk back in and pay and use my coupon. I told the staff that it was [censor]ing ridiculous and I was completely upset. I told the attendant well someone is going to have to walk out and hold a spot for me and she was like ok and walks out with me. But that would have still required me to walk back in and use my coupon and pay for my gas again. This is the store I frequent as it is not even 5 minutes from my house. I then told the girl you know what I don't think I can get gas here and left upset to go to another gas station to get gas. I have never been so belittled and felt so discriminated against when I got gas because it was a white male that I as a white female had to move for and have even been told by other males if it had been me, they would not have made me move. The district manager was suppose to call me back to follow up after his conversation with the employees. I had to call back myself to get some recourse as to what happened. I feel like I have been let down by my whole experience with the circle k/ bp at this location. The district manager blames it on inexperience which is not an exceptable answer if they were too inexperience to provide good customer service then they should not have been left by themselves. Thanks for making me feel like a not so valued customer and for leaving taste in my mouth about circle k/ bp.

one of your staff his name is eric fournier when on my face book on my messanger and made treath for my life was not verry impress his girl friend who s she my employee and made it verry clear that he would deal with me my name is diane couturier and i would like for this matter would be taking care of i could send you a copie of his treat i would like for this employee to explain the sitation of his word or the police will get involved you should terminate this staff right now dont what he will do next

I worked for circle k for 8 years I was my boss right handed, never called in sick and did my job and extra. I broke my [censor] working for that store, it payed all my bills. I'm 65 and still going I live by myself. Well anyway I made a mistake by selling beer to a minor it was like an entrapment. The girl came in early in the day and left when it was busy and closing shift had a hughe line she came back in during. I was so busy I didn't realize it till I sold the beer. They didn't give me a second chance. Went to court they dismiss it. They wouldn't hire be back now cause of them i'm struggling to keep my apartment and looking for jobs. Circle k doesn't' care about the employees I thought they did and after reading all the complains there right its ashamed. Thank you circle k I may lose my apartment and I cant pay my bills. I hope your proud of yourself's

I've worked for this company for two years where I constantly couldn't get over time and once I did it got taken away and added to next weeks check. I worked a year and half in a position without the pay and when asked about the back pay for the year and a half I was told oh it's coming, was even promise a tuition reimbursement which I never recieced and now being refused any vacation time since im no longer with the company. I've spoken to everyone in hr including my own district manager yet no one wants to help. You can call everyday and still not receive a phone call after it's "being investigated. I've watched managers steal money and when I try to speak up I'm wrong or start getting accused of stealing. Ive watched it all and not a single person could even do there job by doing what's right whether I'm employeed there or not. I hope god looks down upon what your company is doing to me and I hope one day it bites you in the but cause that's what karma is. Worst company to ever work for espeacially when it comes to being underpaid and over worked. After I resigned I do still go in the gas station and so does my significant other and it saddened me that they acted different towards her throwing her receipt at her and change as the assistant manager continued to be rude as she does not know how to speak to employees let alone customers. It's a shame.

On Monday July 3, 2017 around 3:35p I went to the Edgewood and Commawealth Ave store, to purchase gas an a icee, the attendant said I had the wrong cup, lhave purchased an Icee from that store in the same Polar cup with no.Shes was very rude I informed her there was no information stating to use a different cup, I asked that I would pay for it she said I couldn't snatched the cup out of my hand and threw it in the trash, there were other customers in the store and witness her terrible customer service a customer should never be treated in such a manner

I'm have informed the district management on several occasions regarding the store on PPowell.. with becky what as manager... I have drove by on several occasions seeing the management and employees drinking and do drugs in the back of the store. . I was a loyal customer until cooperated failed to do there job... I feel that your stores are going to the dogs .. then when the gossip about other employees in the job... is very unprofessional.. what happen to professionalism. I don't know but it is about time it was found... sorry for the harsh but failor to control is unexcunexceptable...