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1.1 1680 Reviews

Circle K Complaints Summary

54 Resolved
1622 Unresolved
Our verdict: If considering services from Circle K with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Circle K reviews & complaints 1680

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Newest Circle K reviews & complaints

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6:43 pm EST

Circle K unethical behavior

My boyfriend works at a circle k and is constantly dealing with sexual harassment, manager and gm issues. There is a person at his work named dona and she will constantly hit on him and tough him, though he has asked her to stop she hasn't. Another issue is with management. He has been working there for 3 years and because of the harassment has become very unhappy at his store and has asked for a transfer to another store but for reasons unknown was never granted it. A couple of days ago there was a girl who ripped her pants and was told to go home because of it. When management was told about this the store manager agreed it was the right action taken. However she wasn't happy about it and wanted to transfer so went around the store manager (Who wasn't on her side) to the gm who sided with the girl and gave her a transfer. If its not one thing its another. Im not trying to say that my bf is great worker and the others aren't but when he cant even go to management and the gm as a last option. I don't know what he can do.

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5:01 pm EST

Circle K racist behavior with foreign customers!

I am a US citizen but different color. Cottage hill and Leroy Steven shell branded circle k in mobile AL is just a minute away of my home. For convenience I go there but every time I went there feel bad about their behavior. Specially old lady working on 03/10/17 Friday at 4.40pm never wanna talk. She's been talking to other people but why she's been skipping me? It's not first time but every time. She doesn't deserve customer service job.

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4:10 pm EST

Circle K rude manager and counter sales / refused to help me

I never complain to anyone about anything, but I feel the need to complain about the service I have received from this store a few times but today was the last straw.
After being forced to show my id (After I used my debit card and put my wallet away, which is like the sick mind game he plays with me daily by waiting until I put it away to ask)
I politely said "i'm here almost 10 times a week and spend over $450 a week there why do you feel the need to check my creds like i'm stealing from you ?"
I was told it's "policy" which is ### because it's one person who does this!
He told me im welcome to shop else where if I didn't like it and he called me a ###!Lol
No i'm steaming and demand a manager, so this other ### comes out and calls me name in the book for questioning his ppl and wants me to shut up and deal with it!
I told him he's lost a customer who dumps a lot of cash there and he said to go ### myself. Lol i'm sorry but this is the service circle k is selling now days! I won't piss on the place if it's on fire !

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1:32 am EST

Circle K the manager and the staff

I never made a complaint, i'm sure this will not even be acknowledged. I've never had to before. I have been shopping at circle k for the last 3-4 years. I used to love going to this one right by my house. I do not know what has happened to this store but I will not ever return! I honestly don't think these is a manager. There is a girl that stands in the front and says she is the manager but she is the rudes lady I have ever met, and i've never seen this location look as bad as it does now. I'm assuming this is a new crew. I loved going getting my fresh coffee seeing this girl smiling & always speaking to everyone! Now these is always a line, these employees look so mad, & they move extreamly slow. Again the store is disgusting! They will not make coffee, wipe the counters, & there are never any cups! This store has recently went down hill fast! They can't have a manager, because there is no way a store could look like this. The employees act as if they don't want you in there. Not to mention, this one cashier smacked her lips at me. I was buying a pack of cigs & the customer behind me told me it's a better deal to buy 2, so I asked for another one & she got heated! I'm glad the customer behind me told me! As I was leaving, she still said nothing to me, but I heard her telling the lady that her manager isn't training her correctly, & she is sick of working alone. Why can't someone step in & clean this store & these employees attitudes? Back in my day, people were thankful to have jobs. She made me very uncomfortable!

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Kyle ongSing
, US
Sep 21, 2023 8:24 am EDT
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First off I am An Act Of Congress I outrank even those little police officers. USARMY I have a law that says you have to pretty much bow down 2 me.

I'll chin check all these little [censored]s they don't know [censored] about nothing

So I went to the store not only was the girl complaining about her night shift ? She was also talking badly about her animal ? I said who talks badly about there own animal she even used the B word while wearing the circle k uniform? I told her you do know your working a job right? I told her she was unprofessional

You said : Back in my day, people were thankful to have jobs. She made me very uncomfortable!

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2:22 pm EST

Circle K 809 olive employees

2 female employees working on 3/7/17 @ 1:48 PM were both very rude. I've been coming to the store even before it was rebuilt. I have never felt so uncomfortable by the way they both looked at me and talked to me just going in to purchase misc items from a convenient store. I asked a question to make sure female on register 2 got my order correct and the answer was given to me as rude as possible. I couldn't help but feel very uncomfortable. Both females looked miserable and not happy to be working. Maybe you should find 2 replacements that really need a job in which serving the public is needdd since they seem to hate their jobs and serving the people they applied to serve. I will do everything possible not to come back to the 809 Olive St. store.

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2:24 am EST
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Circle K middle aged male employee

It was around 11:50 pm yesterday 3/5/2017 when I stopped in this Circle K to grab a Polar Pop on my way home from my brothers house. I had been sick to my stomach off and on the whole day and realized I had to use it again once I walked inside the store. Someone had just gotten the restroom key and walked in. I waited a minute until he walked out and handed me the key when he was finished. I went in to use the restroom. I was in there for about 3 minutes when the only employee I believe working that night started loudly knocking on the door. I let him know I was in there and that i was almost finished. About 3 minutes later he started banging on the door again saying he was CALLING THE POLICE. I stated that I was only in there for around 5 minutes and that I was about to be finished. I walked out of the bathroom to be told AGAIN by the rude employee that they were calling the police and that I had caused him to lose customers by being in the bathroom. I called the store when I got home asking for a corporate number to call to complain and he hung up on me. I am FURIOUS from being treated so poorly. I have lived in this area my whole life and have been coming to this gas station ever since I first started driving 7 years ago. I did not get the employee's name unfortunate because it happened so quickly. I do know that he is a skinny middle aged foreign male. He is probably around 5 11" tall. Like I said, I believe he was the only employee working that night. It was the night of Sunday, March 4, 2017, at approximately 11:50pm. I would like something to be done about this as I am DISGUSTED at the treatment I received.

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12:08 am EST
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Circle K paying $2.35 i'm 2,.79 cent plastic tip b & m wine

I live in Franklin, OH; on second st. I visited to purchase 2 -79 cent black and mild wines, an my total came to $2.38.. I'm a frequent b & m smoker, I questioned the employee. The employee blames the price raise because of the corporation an shortage, I find it ironic if this is true with you having false advertising in your store with the amount on display on the box.. why am I being swindled? Even pocket change can make a difference between me eating or not right now. Is there no humanity left to where even the poor are taken advantage of?

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10:06 am EST
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Circle K manager

Hello. So my husband works at the circle k in struthers at 311 maplewood. Today he called his store manager to see if he could get off. He was off yesterday and he had to go to the hospital because he had a fever of 101.4. Luckily he was off so he just stayed in bed all day. Well when he woke up this morning he still had a temp of 101.3. He had to be to work at 1 so he tried getting ahold of his manager around 9 in the morning. He was unable to reach her till after 10. When he finally got ahold of her he explained what was going on and she said because he didnt call off 4 hours before his shift she was going to write him up. If somebody would have answered the phone he would have been able to call off. She has been threatening him on multiple occasions that if he does something hes getting wrote up. I think its pathetic that he cant call off for a legit reason but his current coworkers can call off to get tattoos. I think its ridiculous and if he gets wrote up and loses his job im taking it to court. This is ridiculous.

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Update by Bentleysmom
Mar 03, 2017 10:12 am EST

This is not the first time she has threatened him with a write up. He called about a week ago to see if he could get the day off so he can help us move into our new house. We have a 2 month old son together theres no way im gonna be able to move a whole house and take care of an infant and she said she was going to write it up. He told her if this write up isnt going to terminate his employment then he was just gonna take the write up and call it a day. She then proceeded to tell him that she didnt feel like coming into the store to give him the write up so she wasnt gonna do anything about it. This manager is ridiculous and something needs to be done. Im tired of everybody else getting away with everything and my husband cant call off because he has a fever.

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7:42 am EST

Circle K cashier

On March 3 2017 at 6:45am at the circle I in Byram ms. Just off interstate55 on siwell rd. I was attempting to get a cup of coffee when the casher rudely pulled the coffee pot out of my hand and was telling me that she was going to make a new pot of coffee and took the pot to the back room and when she came back in she rudely pushed me out of the way so she could get to the coffee filters. I have been coming to this store for over a year and never had a problem with anyone till today. Have mad some good frinds at this store and have come to be like a family. But if that is the way they are going to let there new hires treat there customers I will not be coming back to this store and I will be putting the word out about this store.

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9:30 pm EST

Circle K customer service

I have gone to the circle k here on Zaragoza and North Loop for years and never had I encountered a rude employee such as Alan .I went to go buy a fountain drink and wanted to pay with a $20 and he was that he couldn't take the $20 for just the drink. When I asked him why that it's common sense and was just rude about, I had told him I had paid that way before he was you can speak with my manager her name is Sandra he was a very smug and rude person.

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3:24 pm EST

Circle K a rude employee

Hi my name is Victoria I went to a Circle K on Winchester in Memphis Tennessee the first time I went in was to by drinks as I was checking out the lady in front of me card kept being denied because of the wrong password so the lady proceeded to say she has so many credit cards with different passwords and the employee said are you sure the show card I thought that was really rude in front of everyone in the store that me and my sister we're on our lunch break after I paid for our drinks we need so I came back and to use the microwave if I'm walking out she asked me what did you pay that food so I told her I only came in here to use your microwave I didn't touch anything or steal anything over there I came in here with my own food I feel like that was very rude and disrespectful because she clearly saw me when I came in with my lunch to warm it up the other two incidents of a why I think she should not be in employee at Circle K thank you

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10:16 pm EST

Circle K restroom

Circle K at the gas station people come in from driving on the road for hours when they're driving for hours they need to come in and use the restroom wash their hands? But I have been to over 10 Circle K's down here Phoenix Arizona and they say that they have no public restroom which is there a gas station what's that mean I don't understand when did that company become so mean that you don't allow your people to come in off the road and use the restroom but every one of those in their stuff that they didn't allow me to use the restroom I didn't even buy anything from I refuse I refuse to because they refused me to let me use restroom thank you

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Timothy Friar
, US
Oct 29, 2022 6:37 am EDT

They have a sign in one here in AugustaGeorgia that reads out of service dud to septic tank problems. Why do they think we are that stupid not to know that there not on a septic tank. The truth is is tgat they dont want to clean them. They also shut tgere doors 2 or three hours every night for cleaning. Theres nobody in the store at tgat time of the night

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Alice How
, US
Oct 22, 2022 12:34 pm EDT

Since getting rid of the public restrooms the customer service has gotten even nastier and at its worst. Never will I step foot in another circle K. I hope they all close and I’m waiting on the class action law suit!

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Nathan Martin
, US
Mar 13, 2022 1:40 pm EDT

They should close their stores if their patrons cannot use the amenities. I will not be setting foot in another circle k, due to it’s hostile policy to it’s patrons. I sincerely hope that they see the error in their way and correct it or that they shut down their location again, so other franchises can fill their gap.

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3:09 pm EST
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Circle K won't let customers use restroom

We USE to buy gas occasionally at this particular Circle K.
This time around we went in to get snacks and to use the restroom.
The restrooms were locked so I asked the lady for the key. She said they both were out of service! That's a crock and we told her so. There was no "out of service sign" on either of the restrooms. Since when does Circle K not let customers use their restrooms. You need to address this with your manager/employees. It's very poor customer relations

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3:28 pm EST
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Circle K damaged mega million dollars lottery ticket

On 12/27/2017 Circle K manager and clerk unwarranted and forcibly action violated Circle K policy, rules, and regulations. The sold damages mega million dollar lottery ticket was forced upon me(Chester Lee Marks) because the number on front of the mega million dollar lottery ticket can take the place of the cut off bar code number on all three mega million dollar lottery tickets that was handed to me(Chester Lee Marks) So said the circle K manager. The circle K manager is a white male and the circle clerk is a black female. The circle K manager forced the circle clerk to sale the damages mega million dollar lottery ticket to me(Chester Lee Marks). knowing that the mega million dollar lottery ticket was damaged and incomplete. The circle K manager unwarranted and forcible action caused me(Chester Lee Marks) to lost his chances to win the mega million dollar lottery jack pot worth 85 million dollar. The circle K manager could have prevent the sale after he had tried two time to get the mega million lottery machine to print a complete lottery ticket with bar code. I am requesting a immediately investigation into this matter.

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8:15 pm EST
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Circle K service at gas station

Stopped for gas at the new Circle K on Lebanon Ave used to be Quick Trip gas was 2.19 unlead. Wow haven't seen that in awhile. Got the nozzle put in the car pushed the 87 button at 2.19 when it was done got receipt got in the car looked at receipt Omg. Well it says premium at 2.79 say what. Well I pulled up and went inside talked to the manager his explanation was the hose must of hit the premium button even though I pushed the reg unlead. He didn't even try to make it right so it has happened before Now that's how to make some money. I beg all my facebook people don't stop there. Expect 2.19 and get 2.79 big big difference.

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pobarjenkins
Minneapolis, US
Feb 23, 2017 2:32 am EST
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You should have checked while you were pumping to make sure the right option was selected. It's very obvious what type is active when you pump your gas. He is not able to refund you because in the end you received premium, therefore you must pay the price of premium.

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1:48 pm EST

Circle K cash back

402 kings hwy
Mattieles claville cashier
2/18/17 5:00 pm
I purchased two drinks and a juice and requested cash back. The juice was suppose to be on sale per price tag and she wouldn't match. Also I requested $70 cash and after it was successfully processed, she informed me she could only give me $20 and refused to give me my total $70. She was really rude and attempted to kept my $50 to herself.

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6:22 pm EST
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Circle K barbara stephens store #2705393

I had a horrible experience with circle k store #2705393, the way my card was prosessed, and te way the barbara stephens (The manager) responded to the situation.
I was charged twice for a transaction and asked for thier assistance clearing it up. Not only did she refuse to help by clarifying that they werent the ones who were responsible for the second charge in fax form to my bank, even after verifying through paperwork and camera feed that there was one transaction.
I want to file a formal complaint with her boss and anyone who can repremand her ignorant actions.
I have all of her messages to me and i would like to email them but i have no way to find out who to send them to.
The actions of this woman are not befitting of a woman in charge in her position and she needs to be dealt with.
Please coontanct me as soon as possible and thank you.
Rainie lynn marie lampkin
[protected]
[protected]@gmail.com

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12:22 am EST

Circle K albris drinker

Is it normal for all your employee's to go to work high on weed? I'm just wondering. Also drive while High on weed? I mean, come on. I love Circle K but this is going a bit to far. This guy is at work high all the time. Multiple people have walked in and seen it. Don't you guys random drug test, on the spot? Would really like you to do something about it.

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1:29 pm EST

Circle K customer service

I went to circle k on hardy/university in Tempe and the same gurl was working that gave me an attitude before I thought maybe today would be different but I was soo wrong she gave me an attitude again wasn't nice when I came to the counter didn't ask me if I wanted my receipt just gave it to me. I think she was rushing us so she can go have a cigarette cause as soon as we left she went straight outside and there was a guy she was talking to in the store he was calling her Brenda so I'm thinking that's her name. She makes me not want to go into that one anymore but its soo close to my house

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Update by Kathleen Espinoza
Feb 18, 2017 1:30 pm EST

Something needs to happen or ill be going somewhere else

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5:06 pm EST
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Circle K coupon received in mail

I received a coupon from circle k 1 dollar off any size coffee. I bought the large coffee for 1.79. when I payed for it, I stated to the clerk, that the 1 dollar coupon wasn't taken off. They said he was not for the regular coffee, which I replied it doesn't say that on the coupon. I requested a refund and the lady clerk became very rude and then a guy came out and said you bought it and that is it. I was upset about customer service and how they handled this issue. This incident occurred on 2-17-17 in Perrysburg, Oh

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Circle K In-depth Review

Overall Rating: Circle K is a convenient and reliable option for all your daily needs.

Location and Accessibility: Circle K has numerous locations across the country, making it easily accessible for customers.

Product Variety and Quality: Circle K offers a wide range of products, including snacks, beverages, and household items. The quality of the products is generally good.

Pricing and Value for Money: The prices at Circle K are reasonable and offer good value for money. They often have promotions and discounts available.

Customer Service: The customer service at Circle K is generally friendly and helpful. The staff is knowledgeable and willing to assist customers.

Cleanliness and Maintenance: Circle K stores are usually clean and well-maintained. The shelves are organized, and the restrooms are kept tidy.

Loyalty Programs and Rewards: Circle K offers a loyalty program where customers can earn points and redeem them for discounts or free items. It's a great way to save money.

Online Presence and Ordering: Circle K has a user-friendly website where customers can find information about their products and services. Online ordering is not available at all locations.

Environmental Sustainability: Circle K is committed to environmental sustainability. They have initiatives in place to reduce waste and promote recycling.

Additional Services and Amenities: Circle K provides additional services such as car washes, ATMs, and propane tank exchanges. These amenities add convenience for customers.

Pros and Cons:

  • Pros: Convenient locations, good product variety, reasonable prices, friendly customer service, clean stores, loyalty program, additional services and amenities.
  • Cons: Online ordering not available at all locations.

Conclusion and Recommendation: Overall, Circle K is a reliable and convenient option for your daily needs. With its wide range of products, reasonable prices, and friendly customer service, it provides a positive shopping experience. The cleanliness and additional services offered add to the overall appeal. However, it would be beneficial if online ordering was available at all locations. I would recommend Circle K to anyone looking for a convenient and reliable convenience store.

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Circle K contacts

Phone numbers

1877 8800 555 4647 More phone numbers

Website

www.circlek.com

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