AT&T
reviews and complaints

Didn't Notice the Charges because of electronic statemet delivery. (Changed that to regular Mail)

Spent most of my Sunday on the Phone with Dish Network. Spoke with 2 reps & one supervisor.
Advised to lock all dvr's (TV'S-EACH REMOTE).

No Time Available for Pay Per View Movies, because they run all day. (Total 2 in 3 Months in One Statement) DECEMBER 2009
VOD Movies were ordered in very early hours like 3am, 4am, 5am & in between.

No Credit was provided.

Only happened after I connected my DVR's to Internet (Connected DVR to Internet, according to Dish Network, 10/02/09)
First Charge appeared on Nov-28-2010.

3 Movies were watched twice in 3 months overbilling period (within 2 days)

LOOKING FOR MORE DISH NETWORK CUSTOMERS WITH OVERBILLING ISSUES FOR A CLASS ACTION LAW SUITE

Contact Info:
cctv1st@yahoo.com, Shawn Michael

In my experience all the big companies especially the Cable TV, stelaite and internet providers have gotten fat and too greedy off the hard working American families. As for a reliable high speed internet provider the only one out there worth considering is the Verizon fiber optics, sadly it's not available everywhere, which is why I had to go with the ATT which worth crap if you catch my drift. There should be something a consumer can do to end this monopoly and getting robbed by this big fat cats.

I've been having dropout problems with my internet for the past month-and-a-half. I scanned my computer, and found no errors or viruses. So I know that things on my end are okay. After all this time ATT still can't find the solution as to why I'm having dropouts. Unfortunately, it takes more than one person to get any action to be taken against ATT. I'd start a petition, but there wouldn't be anyone with cajones to stand up to ATT and sign the petition ! Yes, I'd LOVE to see ATT's business license revoked ! But, one person alone can't do it. It takes a "group" of people to start an action. Yes, I'm VERY dissatisfied with ATT. But, I can't do anything by myself. I can't get an "action" going by myself. People in the U.S. grumble and complain, but they don't have the cajones to stand up and do anything!
Gary Stanullwich
garystan0511@att.net

For a month now, AT&T DSL has been randomly disconnecting 25% of the time, lagging to 56kps 25% of the time, and not connecting me at all 25% of the time, I tried to complain but their automatic answering machine doesn't recognize the phone # I'm using for my service. Customer service online is even more worthless. I bet the only way I'll get to talk to a human being is to call and cancel my accounts at AT&T.

Please instruct me how to obtain my reward credit for my modem. I am unable to obtain credit, now they want to bill me for the modem. They tell me the only way I can get credit is to log on. Unable to do so. Please help!

I have only been on the internet about 5 days and it sucks it is so slow it have my head hurting trying to connect also they told me my first bill would be about 80 dollars and i just got a bill [after only 5or6 days]for 168 dollars i paid 100 dollars before they came out i havent been on the internet in 2 days because it sucks s u c k s S U C K S

Aaa111,
What are you a lazy trailer trash that need YouTube?

AT&T dsl home Internet really suck. I have done everything from unplugging to getting a tech guy to come out, but yet it still didn't solve anything. By the way the problem with my Internet is that it keep coming on and then going off. I can't even watch a YouTube video or check my email. I really fed up with this service. I switching over to Internet provider that doesn't quit on me. Thank a lot AT&T for providing a ### ### service.

My ATT DSL is not all that slow WHEN I can ge it to connect. The latency on the link is SO SLOW that most of the time any link times out before connecting! I changed over from Cox (who also suck, just not as bad and mostly for expense) but will change back IF ATT ever giges me the rebate they owe me for the modem (four months now). I will never give ATT a chance again!

ATT DSL is absolutely absurd. Not only does my connection go out 5-15 times a day, but when I try and contact Tech Support about it, you have to sit on the line for 45 min each time.

Initially they told me they were sending a repair tech to check things out and asked if I could be home for that. I took the day off of work to be there and never received a call or confirmation. Apparently they did come out and "Found a
problem with our line outside". So they left and called it good.

Not even a single bit of improvement was made with the connection so I wait 45 min and call Tech Support again. They tell me that they have me set on a 3.1 MBPS line instead of the 7.1 (6mbps) package. I told them that I wanted a full refund on whatever the difference was for the past year and a half of being charged improperly.

So I decided to call the billing department and low and behold, in 3 days of trying after work for an hour each day, I could not get through. I do not have time to call them while I'm at work and I had already taken one day off.

This is not the end though. I call tech support back infuriated about the situation and they tell me that they will send me a new modem to try in case the seriously intermittent issue persists.

I receive the modem a few days later, install it, wait 40 min and speak with tech support, get it up and running to find out it's even worse than the first modem. Now they are sending another technician out (taking another day off work) to check the line and equipment themselves.

The sad thing is, the 2nd modem that they sent me has not ran above .98 mbps since I installed it. At least my other intermittent modem ran at 3mbps...

Lets see how much failure they can commit tomorrow when the tech arrives. I work as an Avionics Technician and I do all of the Technical Support for the product we manufacture and sell. I am constantly dealing with tech calls and the service I've received from AT&T has been nothing less than horrendous. How they even stay in business, I do not know. The customer service alone is driving me to Cable... when you top it off with a less than sub par product, it's almost a no brainer.

Hopefully this helps prevent someone from making the same mistake I have, and as the saying goes, "Misery loves company". Glad I'm not the only one out there experiencing this most frustrating experience.

Matt

Of course the AT&T DSL service sucks. I know someone who worked at AT&T was changed over from a telephone repair man to a DSL tech. They sent him for two days with another DSL repairman for training. He was shown a total of 4 repairs and then he was put out on the street to repair DSL. WTF...
Then after 90 days when he could not meet his quota of repairs they canned him. WTF WTF...Not only do they not care if their repairmen get training they really don't care if their customers DSL is getting repaired correctly. And then they are severely overcharging for this wonderful service.
He worked at AT&T for 15 years and never called in sick or was late even one minute and they canned him for not being able to do a job that he received almost no training or equipment for. They should change their name to AT$T cause money is all they care about.

After Uverse hound us to go with their company, that was the biggest mistake my husband ever made, Uverse was out here on my street the week of June 20 2011, on June 24th they came to install Unverse the tech came at 9:00 am and left at 2:00 pm when he came my phone, internet and cable (with Direct TV) was working when he left nothing was working. We kept calling and talking to supervisor after supervisors telling them to come back out here and put things like they were when you came out here in install this mess, they kept giving us dates and times that they would come back out here, they never came the time kept getting changed I talked to one of the Techs on the phone and he said, AT&T Uverse don't care, my husband then threw all of their equipment out of our house, it is tuesday June 21st I still do not have cable so as of today I have been with out cable for five days, AT&T did come out and repaired my phone and internet but now AT&T Uverse refuse to come, they said I need to call Direct TV. I told them Direct TV did not mess up my cable, U DID. I told them why can't you understand you did it so you come and fix it, Now I have signed up with Comcast they will be out here on friday but I will never ever deal with AT&T or AT&T Uverse ever gain and I will encourage others not too. Also I found out that AT&T is not in our area so why didn't they just say that instead of disrupting my house, They should be sued by all of us.

As stated with many other who have had a horrible Customer NO Service experience with Steve's Blinds; I too am dealing with blinds that don't fit. Called Steve Katzman at the 800# that he allegedley provides above and was put through voice mail. No reply and I don't expect one. Add my complaint to the long list of bad experiences with Steve's Blinds & Wallpaper...Never again!

I agree with everyone...Uverse I terrible...any coorporate info to call and make a complaint

It appears most people I speak with about AT&T Uverse are not happy with the service they were promised they'd get. That seems to be the problem. They promise to send someone out between certain times - and they don't arrive. They promise to give you 12.0 Mbps Internet speed and it never goes that high - but you still have to pay for the upgrade. The promises are never-ending -- until after you agree to switch -- then whatever they've promised goes right out the window.

There is one thing I'll give them, though. Everyone I have ever spoken with at AT&T and every installer I've met has been very nice, very kind, very helpful and very polite. It's just after wehang up or after they leave -- then the business that I thought I was getting according to our Agreement -- I didn't get. So, I have had the unplesant opportunity of having to call AT&T Uverse to straighten out a problem or remove something they promised that I'm not getting at least 15 times since switching over on 5/5/2010.

We have been having the uverse, internet service for a long time. 12 days ago, we stop having the service a tech came an said that Cox cut all the cables and he can’t fix it, after almost 3 hours, he move the modem to other place and said that it was fix. That night we try to connect and we didn’t have internet after reporting the problem it took the 2nd tech almost a week to came and try to fix it. The 2nd tech change the modem, and we didn’t have the service. We have been calling every day to Uvers tech support and they said that this is a priority problem and it is in a special department (tech second inst.)We have been making 4 appointments and the tech or does not show up, or it shows after the schedule of the appointment, or it calls an hour after the appointment time saying that he just got the report and it will take him another hour and a half to get to my house. I have been talking with supervisors in this department and they are not able to send one tech on time. Last night I spoke with another supervisor and he apologize and ask me at what time the tech can be at my home and I said between 11 and 1 pm because I have an appointment. He said that it was ok that the tech will b e at my home in that schedule and also his manager will call me between those hours to check that the tech is working with this problem. Around 2:00 pm I call uverse (again) wait for over 1 hour and finally another supervisor told me that the appointment was change by the person that I spoke before and he move the appointment for latter. I didn’t know about this and I had an appointment at 3 pm! Still I do not have any service and ATT Uverse is denying us the internet service because they are not sending any tech to fix it. By the way the acct is paid by 3 months in advance. I have proof of the last 3 schedule appointments that the tech didn’t show and also proof of all the time we have been on the phone with the tech support and how many times we have been calling them.

If I had known how irresponsible, unreliable and untrustworthy (to name just three) most all of the representatives at AT&T U-verse were before we switched, I would not have done it. They don't respond to emails, they don't keep their promises, they are misleading and I am not going to refer anyone else to them. If anyone reading this is thinking of switching or bundling your cell, internet, landline and cable ... make absolutely positive the quote you are given is exactly what you are charged. They charge a month in advance so make sure you take that into consideration when/if you switch. Also, if you refer someone make sure you get your referral credit and make sure the new customer gets their credit for being referred. Make sure your printer works from your computer after the initial installation. Ask the installer to leave you a business card with email contact info of his supervisor. Not that that you'll ever get a reply if you send an email. I am not surprised by all of these bad comments about U-verse. Hindsight is 20-20.

I've been a Uverse customer for approximately two months, after leaving Charter as a ten year customer. If anyone had told me how much I'd miss Charter after such a short time, I would have said they were crazy. I couldn't have been more wrong. AT&T Uverse is one of the worst decisions I've ever made.

At this point, I've had three technicians come out to diagnose my problems (picture freezes on TV, internet loss, and phone line loss). Needless to say, when you lose one of these services, you lose the rest, and in my case that's happened every day, often for hours at a time. The techs say the problem is inside the house, outside the house, and the buried line connection itself. They may as well say it's interference from my dog's collar.

When my first bill came due, I decided not to pay it until the problem was fixed. I called their finance office and was credited the entire amount of the bill. As I told the lady who made that decision, "I'm almost satisfied. Now I just need to begin receiving Uverse without interruption." Fat chance. Three weeks later, the same problems persist.

AT&T is all about market share, i.e. sign up as many new customers as possible and worry about delivering the promised service when they figure out how to do it. They have yet to figure out how to deliver it to my house. You want Uverse? Become one of their new customers at your own peril.

I called up for Uverse and got direct tv, and had to pay the cancellation fee of $416.44. I just bought a new home and had workers and wasn't watching that Direct TV (not uverse) was installing a satellite dish. It was too late. I signed the contract, when I had over 3 workers in my new home, and was told that it was just that the install was acceptable. The people at Uverse are complete idiots, and I wrote a letter to the FTC, FCC and the attorney general. They are all too big. When I called Uverse they said sorry you have to deal with Direct TV we are not affiliated with them. They would not even provide me the recorded tele. conversation of my order and that I was never told that Direct TV was being installed when uverse was available in my area. The CEO should be embarrassed. The service is good but to get it is a nightmare.

We have had AT&T U-Verse Service for about 8 months now and up the last month, we have had good service. About a month a go we started to have intermittent problems with the service where the signal was dropped for several hours a day, just about every day. Everday there was a problem, I would call the AT&T Customer "no-Service" number first going through their automated hell of answering questions then waiting on hold to get connected to a live person (in the Phillipines) mind you. After explaining to the customer service rep for the umteenth time what the ongoing issue is, they say they will create a trouble ticket and have a rep come out (for the 9000th time) Get the picture. They keep coming to fix a problem they can't trace but the techs can see it on their handheld computers when they hook up our line to it. They have torn up the sidewalk in the front of our house to get access to the trunk line and repair what they said was a bad bond; they have changed out our Residential Gatweay Unit (RGU) and they have changed out the cable from the phone box to the RGU twice. None of these "fixes" have solved the problem. The techs say there is "noise" in the line they can trace where it's coming from. They even went so far as to blame the problem on the flourescent lights in the garage and the compact flourescent lights we have around the hose for the noise. To make a point, I changed all the CFL's back to incadescent and unplugged all the flourescent shop lights in the garage and there is still "noise" in the line. I cannot get anyone in management to call me back from the local office and we are at wits end with this so...Comcast, here we come.
The sad thing is AT&T doesn't see the picture because we were going to switch over to their cellphone service in August when our contract is up in August with our current provider to have everything under one package and bill.
AT&T is obviously being ran as bad or worse than when C.Michael Armstrong was the CEO a few years back.

I was trying to switch from Cox Commucation to AT&T for my home phone and internet service when i moved and am going through the same stuff. Spent 30-45 minutes just trying to verify a installation time of [protected] 2 days before the install date. After being placed on hold several i was given confirmation that the appointment was set and all was well. Then installation day comes and I sit and wait patiently for 4 and a half hours for them to show...finally at 12:30 i gave up and called to see if their was a problem. After being rerouted to 3 different call centers they finally got me to a California rep who transfered me to another rep who finally was able to tell me they rescheduled my appointment to tomorrow because the previious resident of my house had theirs set to be cancelled tomorrow and they couldnt do anything until then. Well thats bull because this house has been empty for over a month and is on base housing and I know the previous resident and I tested the lines to see if they were still active and they arent. I also asked why i wasnt notified that the appointment had been changed at which i was simply told I dont work in that department sir...I asked to speak to "that" department and they said that they dont talk to customers sir. I have already wasted 5 hours of my life waiting for them have been handled rudely on the phone and have not had anything accomplished yet. My modem for DSL was suppose to arrive 3 days ago but because of a shipping error on their part it wont arrive til sometime next week we think...AT&T has really surprised me I have never had a bad thing to say about them til today and now I despise ther service.

I have activated a $100 debit card. I tried to use it. The card came up on the computer as inactive. The automated phone service says it is active. There is no way to talk to a human on this automated service. This is annoying. Thanks for the $100 but how do I get a human to ask a question?

This si one of the biggest ripoffs ever for AT&T. The card worked once for me for under $10.00. Now it will not work at all anywhere I try. I want to call the number on the card but must pay for them to tell me why the card does not work. I tried to find about the balance; I have to join their club and pay. This is criminal.

I have turned the information over to our local new media and the State Attornety General Office. I also gave it to the U S Postal Inspector since it came to the mail and is fraud.

Go ahead, AT&T; make my day!

Trying to activate this card, is an odissey, the supposed customer service phone only gives you 2 options and it's no help.
I've tried the phone and the website and they both tell me it's too many numbers for the card number...this is so frustrating. Next time, I'll take a check.

Yes. I have yet to recieve my card. I previously had been with ATT in Michigan and then didn't send one then, either. The attorneys general of California and Michigan really need to get after ATT.

for the card. you have to use it as credit. to check the balance you can call the reward center and they can tell you. as for the the fees, if the card expires with money on it 5 a month will be taken off until it's gone, that' s it there are no other fees

I do not have a complaint but a question?

First thank you for the gift card.
I have used the card and simply would like to know how to check for balance.
There is a minute amount balance; how do I access that information?
The telephone number on the card is not readable.

can't get card to relesae cash...

Trying to activate rewards Visa card & automated voice won't take it Can someone help? I'm thoroughly fed up

I can get on their website, but when I enter my account number as requested, they tell me there is no reward for my account number at this time. I have been goning to their site once a week for four weeks now and I get the same reply.

I have the exact same problem! I use LG Shine, too. The call dropping happened about a week ago. Called AT&T twice and had the representatives help me out. The problem has never been solved. I don't think it's the phone problem. The first representative told me that one of the towers close where I live is "degraded." The 2nd representative told me that my number was registered to a far-away tower. He switched me back and the phone still doesn't work.

A friend told me that the problem could have been the capacity issue. Many people own an iPhone or iTouch or iWhatever, and they use Internet to download stuff. So, it's all jammed up there.

I am going to switch to a different phone company. You should do so, too.

Rogers is the worst company I have ever dealt with. It hires complete ###s..everytime I call I get told something else.

I have had to return my LG shine over 3 times now due to dropped calls.

Please recheck the name of the organization you are complaining against. Are you sure it is MNK Law Office? We are MNK Law Offices, New Delhi India and have not raised any bill on any person for any AT&T Billing. Please clarify and correct. Gyanendra Kumar

I too just got a bill from mnk law office for an at&t bill. Ive never been with at&t. I asked them for proof. they told me to prove i have never been with them.they said they dont need proof that i had a bill with this company. btw this bill is from 11 years ago! I filed a complaint on the FTC.GOV . and called at&t.

I just found this same thing on my husbands credit report. I called AT&T and they said they are not showing any account ever in my husbands name and social #. They suggested I dispute this with the credit bureaus. I have not heard back yet.

I only have and made ONE account and ONLY ONE with my cell phone service (t-mobile). Now they saying that I have another account with them. How can this be?! I'm not paying for a cell phone that I never used or seen.

I sound like many others. I am going on their web site and dispute this charge. I do not have a cell phone nor did I sign any contract doing so. If there is no signed contract, how can a law firm proceed with a false charge. If they can produce a signed (by me) contract and show me where this cell phone is -- I'll pay for it. Thank you.

The process of obtaining proimsed cash back has been ridiculous. Even after you were promised money in the mail, do not expect it to ever arrive or be credited onto your account, do not include it in any of your financial planning, instead think of it as a little angel drop from the sky and you will be a happy camper.

AT&T will probably send you a mailer around 30 days after your service--this is the most efficient part of the "reward" process. If I could give a compliment to AT&T about their Uverse service, it would be how efficient the automatic mailers are with very nice orange, attention grabbing colors and glossy, tactile textures. Wow. When I signed up for Uverse with the promise of cash back, I was promised $225 in rewards. A mailer arrived on October 17 with a website to access. However, when I typed the website into my browser, it claimed I was not eligible for any rewards! And, so, as rewRep1190 suggests, I "redeemed" my cash back by calling the Uverse call center on October 24, 2008. The kind peanut eating representive informed me to expect the checks to arrive shortly after Thanksgiving, about 5 weeks after the redemption. And, guess what? My cash back for switching from a reliable cable provider increased to $280. Meanwhile, mailers continue to arrive offering me to switch from my local cable provider.

It is now January 11, 2009, and I have yet to receive a reward. When I called back at the beginning of December, a hapless agent informed me that the reward was "stuck in the system", and he needed approval from his supervisor to move it forward and to expect it within 2 weeks. Well, when I called two weeks later to find out when the checks would be mailed, I asked to speak with a supervisor. The supervisor was very good at her job. She informed me only that the checks were stuck in the system and to expect them in 2 weeks. Groundhog Day revisited. I have to say that all the agents I contacted were honest and sincere in telling me this: "There is nothing I can do to help expedite the reward, even though you have been waiting 11 weeks for checks that would normally be processed in 4 weeks." Unexpectedly, I received an email from AT&T to let me know I qualified for a $50 gift card. However, the gift card does not show up in the redeemed reward window on the website. That is a total of $330 AT&T has promised but not delivered.

You know, I will be thankful when the money arrives, if it ever does, but this is truly ridiculous. I have little good to say about this service.

im a rep at the reward center u need to call us at [protected] to get reward.

You need to call the customer service line and ask about your reward. I also was confused how this worked and called and asked. The very nice lady on the phone directed me to a page on their website. On that page you are able to request where the reward should be sent and if you want an email notification once it is mailed.

AT&T is great service for me. I'm saving 45$ a month with their uverse and internet and getting 200 more channels than I did with our local cable provider. If you weighed the options though and don't like the service, you should switch back. AT&T has no contracts so their shouldn't be a problem.

Good Luck!

go to google and type att uverse rewards

i also am having problems with then . i to need to return some equipment but i dont know why all of it was included in the prise theQUOTED me which was really a bait a switch i too am sick of thier lies /rudeness/and all out and out shcaming. they told me to go to a ups store and they'll know what to do but i document everything from thecolour of car the person is driving me to location to the colour of walls/hair/people/and so on i will get my word out about this u verse just sorry for the other sevices ATT@T is providing me tyhey too will be cancelled due to them them U -VERSE that is or and i do think a qoute will stand up in court hmmmm lets find out shall we U-VERSE i bet u a penny i win

Me too! I am done with AT&T. My husband traveled to India and Panama and had $100's of charges for calls to and from numbers which were not even in service.

We accepted a re-rate on the India trip but have refused on the Panama trip. All they keep telling us is that it is on our bill, they are valid, and we should pay the bill.

Jerk AT&T phone guy
Jeremy
employee I.D. gjm976n

I recently called AT&T to get a rebate after a friend called me and said 
"the 2- 3GS 8GB iPhones you bought are on sale now for $49"  then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me. His name was 

Jeremy
employee I.D. gjm976n

I recently called AT&T to get a rebate after a friend called me and said
"the 2- 3GS 8GB iPhones you bought are on sale now for $49" then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me.

I have been with at&t for year's we have both home phone cell phone everything you can have we've had it until last year we we canceled the internet with them so for a year we didn't have internet with them until 3 month's ago when we got a 1, 000 cell phone bill saying we haven't been paying our whole bill, all together in the past 2 month's we've paid 1, 500 and their still saying we owe them more need help on this tired of spending hour's on the phone with them. ( we still dont have internet with them)

I HATE, YES HATE THE YAHOO/AT&T INTERNET.THE ONLY REASON YOU DID IS YOU WANT TO ADVERTISE MORE. DID I MENTION I HATE IT!
I WANT MY OLD AT&T SITE BACK!

We switched from DSL to U-Verse Internet, having been promised $200.00 card to use for AT&T bills or whatever we want after 30 days. Well, our account shows we have a $100.00 credit, not the $200.00 card promised. Then in Feb 2013 we changed to Uverse Voice and received just today our letter with our Redemtion ID. I went to the page and it only had a $50.00 redemption card. All the while we were setting up Uverse Internet, what our reward would be was different each AT&T person I talked to. First it was a $200.00 rebate, then it was a rewards card to use however we wish, the next person said no it is a rebate, then the next person told us that it was a card to use on AT&T services, etc. as we wished including paying our bill. The last person I talked to said no it is a $200.00 Visa card to use as we wish. Well, we never received the $200.00 card, but did receive $100.00 credit to our account. Then we went with Uverse Voice in Feb 2013, saying we'd get an extra $50.00 on the rewards card for bundling. That leaves our "rewards" $50.00 short. Why would a company tell so many different customer service reps were different rewards every time we called and checked? I guess I should be happy we at least got the $100.00 credit. We'll see if that $50.00 Visa card ever comes, but it's still short of what we promised. AT&T needs to get their **** together and make sure everyone is on the same page about what and how and how much rewards and rebates are. And, a bit off subject, our "new" 12 mg Internet service is NOT as lightning fast as they said it would be over our past 1.5 mgs. It is faster, but only slightly. What gives? Anyone else experience that?

This lecherous and predatory company operates without impunity. I am a mild mannered person that has been transformed into a raving lunatic by the bait and switch and the absolute horrible customer "service ." I was owed a $300 reward and kept calling to inquire of its status. Now they tell me those rewards are no longer available and there is nothing they can do. It's so egregious that you don't even know where to start presenting a logical argument that clearly demonstrates why you are getting violated without any lube. It's like the Stepford Wives or some other alternate reality that I can't operate in. FYI if they ever cut off your service(S) they charge you a restore fee for each one.Even though it's the same friggin system. They are making Time Warner look like philanthropists compared to their business practices. There are only about 10 other things I was mislead on that I will not go into, so as to preserve a complete nervous breakdown. For lack of a better description the entire outfit is a ### ridden boil on the American consumer's perineum.

I saw a offer for A.T.&T.U-Verse. To switch from your current company they would give you a $300 gift card. I thought WOW! I had the operator explain the gift card and how it could be used. I said sign us up! The after getting the service I get a letter to go to a web-site to get our bonus. I go there and it's $50 gift card. I have lodged numerous complaints. I am being told that I'm receiving a $35 a month discount and can't get the $300 gift card. Discount? I now pay more the Cox my former cable company! Their customer service sucks! I said I know you record these calls - look it up and see that I was supposed to receive it. I was told that even if it was offered - and get this --- "It doesn't exist!". That is what he said! What he meant was I couldn't get the "discount" and the card. So, I said give me the card I was promised - couldn't switch it. It might be illegal to record conversations but if you are going to deal with A.T.&T. I would record any promises made! They also said I received a E-mail out lining the offer I was receiving. I can't find it in old, new or deleated E-mails. So, I said it again. I was told they couldn't do that either!

I signed up for ATT Uverse on 3/1/10 for the bundle phone, internet, and TV (6 sets and 2 phone lines) with Hi Def and HBO for $100 Visa Card and $162.00 for the 1st year and no installation charges. (Andrea) After service was installed, I had no high def and no HBO. After the weekend, 2 TVs and DVR did not work. They came to fix it and now I had High Def, but no HBO. I called and they said I was never signed up for HBO, I vigorously disagreed as I had confirmed all information and wrote all the information down, but agreed to pay $168.00 for the U450 package for the 1st year with $150.00 Visa cards. (Sarah 3/17/10). Meanwhile, the laptop computer no longer connects to the gateway, the 6 TV doesn't work and the wireless printer no longer connects to the network. Also. a brand new Hi Def TV has only green, white and red colors. On 3/20/10, I received an ATT card in the mail which said to redeem my ATT reward points online. I did for $100 which I was upset because it was supposed to be $150.00. When I clicked to check my status, it said $250.00 was alsready processed. HMMMM. On 3/22/09, I received the bill from ATT with installation and activation charges ($54), no second phone line, wrong cheaper package listed but with the outrageous amount of over $250.00. I called and talked to Kenya who said she could work around the rate for 6 months then I would have to call her back in 6 months so they could rework ir or she could give me the the difference in a lump sum because I had redeemed the gift cards. She took off the installation charges but not the activation fee. I said no as I use and need an accurate bill for business. I asked to talk to a supervisor. Austin came on the line and confirmed what Kenya told me but said he would check into it and get back to me in 24 hours. I ask for a number to reach him directly and he would not supply me with one. On 3/23/10 in the AM, we contacted the installation technician to say the laptop and TV were not working. We are still waiting for a call. On 3/23 after waiting for a response for 24 hours to no avail, I called ATT and talked to Brendan. He said he could not do anything. I asked to talk to Austin the supervisor. He said there was no supervisor, Austin, who worked there just another Austin, a phone rep like him. HMMMMM. I talked to Amanda, a supervisor. She took off the activation fee but could not help with changing the bill to $168.00 which was what I agreed to pay. She noted the 2nd phone line was not included but she couldn't do anything to help. I was quite upset and told them not to send me a bill as I would not pay it. Later, I called WOW and reordered their service. On 4/5/10, I will be rid of ATT forever. I am still waiting for a service call.

PLEASE: MY ADVICE - FORGET THIS SERVICE. I also forgot to mention 1 phone no longer works and the TVs frequently freeze and you must reboot the set boxes.

AT&T promised me a promotion for $20 a month off my uverse bill for 6 months. They told me the second receiver was free for 1 year. The internet was $33.00, the TV was $39.00, less the $20.00 per month. The price of the service was supposed to be $52.00 a month plus taxes for 6 months.
What a mess. I asked for a paper bill for months, yet only received an email notice, with hundreds of dollars listed as an overdue balance. So far, starting in March of 2009 through February, 2010, I have credits on my account for $1, 002.00, the price of the service during this time is $957.00, with the promotions and they want me to pay them another $249.00. I had a case number in one instance, a representative was supposed to call me back at 9:30am on a Monday and at 8:30am, they turned off my service. Another $60 added to my bill. I have literally spent the entire day on the phone being passed between billing, accounts receivable, retention, sales, with rude people who hang up on you...and when I think everything is straight, another email comes with another overdue amount. I've had it with AT&T.

Somebody knocked on my door to offer me a $150 rebate back in January 2009, it's now October, and still no rebate. I spoke to "Mona" at the att rewards department and she said it was declined because of my phone #?!?!?! She would not elaborate. She said since I don't have an ATT home phone (they do not have it available in my area) I would not qualify for the rebate. Two weeks ago they told me that they would credit my account $150, they never did. Spoke to a supervisor at customer service for ATT, and I have never been treated so rudely, her name was "Collins", she would interupt me and speak loudly (almost yelling) over me. I asked to speak to her superior and she snickered and said "i'll have to take your number and have them call you back". I'm sure she didn't even take my number down. I'm switching back to comcast, after 8 months of crappy service that keeps on failing and paying $210 per month.

Having the same issues here in North Raleigh. No rebates yet and it's been two months. Called and they said it's on the way ($100 check and $100 Visa) so we'll see how that goes.

BUT the other thing is they contend that it's NOT shared access BUT my internet is slow as hell (on ALL websites, not just a few) during busy times of day. And no matter what time of day I have the problem of web pages not coming up completely..like youtube will have picture thumbnails missing all over the place and videos won't load unless I do a refresh or two or three. I'm going back to TWC. Never should have switched to begin with.

One good thing I can say is that ATT has a news server and TWC discontinued theirs.

PS check out my ATT service photo..funny s*** and I dead with this on EVERY page.

I agree. Same thing with my case. The sales guy promised that I will get $250 rebate and now I got only $100 and when I call customer care, they dont really care! ATT's another lure and trap game.

GSV

My complaint is against AT&T for its false advertising regarding rebates. The promised me a total of $240 in rebates against my investment in U-Verse services way back in December 2008, and they haven’t completely delivered by April 2009.

Their deceptive strategy was to first assure me that after the initial $100 check I would get another check for $40 and a VISA care worth $100 within 4 – 6 weeks after filing. I did file immediately but no rebates yet; furthermore, every time I call to inquire, I get the same line of bull, that there was a breakdown in the process so they will give these rebates high priority and I should get them in 5 – 6 weeks (from the date of the call).

To add insult, they refuse to accept these credits toward payments to ATT for the crummy service I received from them and subsequently returned to TWC after a 30 day trial.

se to ruin it to me

We upgraded our wireless plan 9 months ago, around November 2007 and were told that the family plan that we were getting was good for our family of 5. We only had 3 phones but would need 2 more in the coming years and this plan was expandable. This was a 550 minutes plan that I was made to upgrade from a 600 minute plan that was cheaper but to add more phones I needed to go to this plan. Well, now I want to add more lines and they are telling me that I can't. That the plan is only for 3 lines. How many families do you know that only have 3 members. The company once again is trying to get more money and wants me to upgrade to another plan. I've spoken to at least 20 people at the company, from different support areas. At first I was told that this was not a problem that I could order the phone and just add it to my plan. I did this, I ordered the phone, I went to activate it and they said I couldn't add it to my plan that I would have to upgrade. I sent the phone back gave up. A month later I tried it online and it seemed to work, it let me order the phone with no problem and I called and they said it was not a problem. Again I received another phone. Again when I went to activate it they said I couldn't unless I upgraded. I've been working on this now for 2 months and finally was able to talk to someone up the chain and they are saying that I can't add another phone without upgrading. They basically switched the plans in mid stream because all of the other wireless companies are going to this format. When I said I guess I would have to switch, they didn't seem to care. Obviously, AT&T, is playing games and trying to get away with what they can.

I had AT&T long distant years ago and they didn't care about my plans back then, I had problems with their billing practices and I guess they haven't changed.

After the 4th time of a messed up bill, I am done. I kept paying my phone bill and they kept calling me saying they would turn my phone off if I did not send them my monthly payment. Then 2 days later, I got a bill with a 312.00 credit on it! After going over the paper work, I found they were applying my payments to my internet acct. were I owed only 19.00 a month. Geez! Problem is, I was with them one time before and had the same problem. I went and switched to Simple Mobile with my Iphone. I refuse to pay them their early termination fee. I understand mistakes can be made, but like I said before, this is not the first time. The company is TERRIBLE!

AT&T has for the 2nd time, taken money from my checking account WITHOUT MY AUTHORIZATION! can we say ILLEGAL! It has caused bounced checks, outstanding overdraft fees, I've played nice for too long... been with AT&T since 2003. I think its time to contact a lawyer? Im seriously at my witsend with this! meanwhile the threat of my electrictity being shut off because of AT&Ts actions, I have to come up with additional $$$ to cover that! and I DONT HAVE IT! All AT&T can say is, We are sorry and we reversed the charges. I have yet to see it in my bank account! not to mention the overdraft fees they are responsible for!

ATT didn't become a huge profitable company by being stupid. they take advantage of the fact that their customers have jobs (to pay for ATTs crap) and don't have time to read all the contract ultra fine print. I felt the same way others described when I upgraded to iPhones this week and was told I couldn't drop to a lower minute plan and consume my 7000 minutes. I decided to just move on. The only option was to go postal and bunk with Bernie Madoff!

Constant call disconnects, too. Notice the recent Consumer Report mag rating for AT&T; the very lowest in every single US market in every category (consumer complaints, disconnects, low/no signal, etc.)
I'm locked in for another year and going elsewhere cuz anything is going to be better!

All the communication companies deliberately look for ways to scam their customers, knowing quite well that the government or any other regulatory branch will do little or nothing when they are swamped with endless complaints and held up by lobbyists that pay them to do nothing. It's literally a license to steal, since they are all mega sized companies and it would take too much effort to stop them, so we all suffer from their greedy way of doing business. The larger the company, the more they they can cheat the public and continue to operate with impunity. These companies have people just to figure how they can operate in a quasi illegal fashion just inside the law to inflate their bills and find all types of ways to add fees and charges unrelated to the service. They also add surcharges and internal fees to their own billing and claim it is outside or government charges and not theirs. The people that answer complaints are also trained to discourage callers and deny credits where ever possible. There are very few places the public can go to get satisfaction and they know this, which forces many of us to simply give up in frustration.

I agree. The rollover minutes are a total scam. They give them to you to make you feel like you are not losing minutes if you buy too big of a plan, but then they strategically keep them from ever being used.

1) If you add a person to your plan, you might start using those minutes. So they cancel them.
2) If you downgrade your minutes per month, you might start using those rollover minutes, so they cancel them.
3) Then, if somehow, a lot of people on a particular plan seem to be using the minutes up. They cancel that plan and force you into a change. Then they cancel your minutes because you changed.

The only way you CAN use the rollover minutes is by greatly increasing your talking time without adding a phone line or changing any features.

Let me explain this to you guys... Lets say somebody decides to get a 3000 minute family plan for $149.99 for one month when they know darn well that they are only going to use 700 of those minutes. They've just accumulated 2300 rollover minutes and can now downgrade to the 700 minute plan for 69.99, that's an $80 difference in the plans, therefore only one month and maybe a half would pay for that difference and now they have a nice little nest egg of minutes. They've just cheated the system. THATS why the minutes are capped down when downgrading the plan

I agree with the complaints on this board and would like for a lawyer to call me before my account goes into collections. I have paid several months of ATT Wireless bills and for a family plan of 5 I have been paying nearly $750.00 for unknown charges. My plan was for $100.00 for 2100 minutes and each phone had charges, but none that would add up to $750.00!

Every month was the same story and ATT did not have a reasonable explanation. They are also ripping people off with the early termination fee, which is clearly against federal laws. Please help me file suit against ATT Wireless Fraud and Scam with charges and illegal fees.

Thank you,
Maritza

Try: rewardcenter.att.com -- Went through an online chat with an AT&T employee and received the CORRECT website address ! It worked !

I have also gotten the reward, you can all the phone company and have them redeem it with them and get a confirmation order, and if you give the phone company your e-mail they will send you a confirmation online that you will be receiving it on a certain date.

I have gotten this before, they will send you your check with no problems.

I A.Brown was told that I would receieve my a free modem in the mail, but when I received my bill I was charged 125.90. I would appreciate if I would be credited my rebate

i was told i would recieve a $150 visa gift card signing up and and a $50 check. Well, the check is being processesed but why can't i recieve a redemtion for my visa gift card? kristine

I was promised a $20.00 reward for upgrading, over the phone and with a postcard.
Went to the web site but nothing worked. My bill jumped from $107.20 to $119.82.
Please explain!

Yesterday I reveived a meiling from AT&T U-Verse, indicating that there was a reward waiting for me, and that I should check the website to redeem and track the status of my AT&T rewards. The website has no such option. What can I do? My name is Gary Truwe.

I am very disappointed in your company ATT, I have been calling for a referrel rebate, on 12/9/08, 1-4-09, 1/22/09, 2/20/09, 3/13/09, and everytime I call there is a different story, and not the right one. they tell me it take 2-3 wks before I get my referrel rebate. Now they tell me I am not getting it because I did not register in time and I registered my son on 12/9/08, when he got service . and all this time nobody told me that I was not getting it they told me a bunch of lies. Train you people to answer the right questions. i know that there is always a problem with rebates from your company because this also happened to my granddaughter. It is possible for me to still get the rebate? nellie

when we called att for our service*s we were told about the 100.00 rebate. well nothing has been sent out.can you tell us why? thankyou...p .raymond

I called the att to see if how much I own on my bill. They told me that it was 128.98. I then told them that it was not right Cause I ordor theHigh Speed Internet and the Modem and the shipping with my CreditCard. That is when the person told me that they don't take Credit Cards ordors. now here I am that I met have to pay for everything again.

i have been waiting for my dsl rebate for over 7(SEVEN) MONTHS and all i get is the run around, they tell me to send the numbers on the box the modemn.