Cingular Roadside Service / Rapid Response Towing - poor customer assistance
I have Cingular Roadside Service on Dec 28, 2006, I had a flat in Southfield, MI and contacted my CINGULAR ROADSIDE SERVICE to come change my flat.
CINGULAR sent a company called RAPID RESPONSE TOWING (RRT), when RRT came, they called me on my cell because I told them I would be in the restaurant that my car was parked in front of. I came out, opened my trunk and gave RRT my spare, the flat was on the right passenger. I told RRT that had to go pay my bill, and I would be right back. I told RRT that I would leave the door unlocked for him to pop the trunk to put the rim & cap in, so he wouldn't put that dirty wheel in my car. When I came back he was finished changing the tire and writing the receipt for me to sign on the drivers side of the car. I signed it and we parted. It was too late to get my tire fixed that day, but the next day when I went to go get another tire, I discovered the wheel wasn't in my car. I called CINGULAR ROADSIDE and they told me to RRT because they had been dealing with them for a while and they were sure they would want to make it right. I called, and long story short, they are very uncooperative and refusing to return my calls or replace my rim and cap. I don't even know if Cingular has bothered to check this company out! when I did talk with Stephanie who said she would replace the tire and never called me back, she mentioned that the business was operated out of her home. Is it legitimate? Does cingular even care? I called Cingular again & they refuse to assist, they say it is between me and RAPID RESPONSE TOWING that they sent out even though I am contracted with CINGULAR to send out REPUTABLE roadside services. I went back to the sight were the tire was changed, and a security guard who works in the area said he saw the rim their all of the day B4, and someone in a truck had just picked it up a few hours before I came. It has been over 3 weeks, and I am still driving on my donut tire.