Cinemark / double charge on internet ticket sale - will not respond

Lafayette, CO, United States Review updated:
Contact information:

Friday, Jan. 13th bought 2 tickets on line for a movie: Confirmation # [protected] - I only entered my card in once.
I noticed on Sunday that I was charged $25.80 twice. I called (could not get through) so I emailed. Received a response back with this support case: #217158 over a week ago. Still nothing back. This is so unacceptable. I need a refund.

Jan 23, 2017
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  • Se
      14th of Mar, 2017

    It shouldn't take that long to fix that issue. When I was a manager I would keep in touch with the customer to make sure the issue got resolved one way or the other. I'm sorry you had to deal with this. I hope it's been cleared up by now

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