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Rooms To Go review: Living room furniture falling apart 23

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7:28 pm EDT
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We purchased the Cindy Crawford living room from ROOMS TO GO in Raleigh North Carolina in July of 2008 and it is falling apart. The foam in the cushions is flat and the fabric is worn. We took the pillow casings off to dry clean and the stuffing was a mess. We paid almost $4, 000. for this set and am very dissatisfied. It is only my husband and I...we are very neat people and take excellent care of our purchases. We would like to share our dissatisfaction with Cindy Crawford, however, there is no way to contact her.

Mar 17, 2016 6:02 am EDT
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11540 Highway 92 East, Seffner, FL, 33584, US

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Sorry to hear about your disappointment. All new purchases are backed with a one year manufacturer warranty from the date of purchase.
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23 comments
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Melvinv
Lehigh acres, US
Jan 15, 2023 12:16 am EST

Bought a sectional from rooms to go about two weeks ago. Got it delivered on Monday and it is now Saturday; it has already broke! Not to mention the coffee table came damaged and the bed room set is falling apart. Extremely upsetting!

Rooms To Go
Rooms To Go
Seffner, US
Jan 16, 2023 2:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Melvinv

Wow! This is awful to hear! We would love to look further into this! Please send us an email with your order # and the details to TellUs@RoomsToGo.com!

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Don23
San Bel, US
Jan 27, 2023 4:48 pm EST
Replying to comment of Melvinv

I've been looking at sofas for the last few weeks. I looked at the Rooms to Go Cindy Crawford Bellingham sofa and the design looked nice. The arms had better padding than their other sofas. When I sat down in the showroom sofa all three of the cushions seemed mushy and I sank further into them further than I would have expected for a new sofa as though they were already worn out.

Based on your review and the many others like it, I've decide not to purchase a Cindy Crawford Bellingham sofa.

Thank you.

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HerhrJay
Mechanicsvlle, US
Dec 26, 2022 7:54 pm EST

Our couch is under 3 years old and almost every cushion has extreme tearing and it's not even at the seams to easily sew back together. The first was just after the warranty went out so we have these holes all over. I shopped for a long time to try and find a couch that would work for our family and it is so disappointing that it didn't even last 2 years without being such an eyesore!

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Joeschmo!
, US
May 27, 2022 12:02 pm EDT

Dam it. I just purchased the Cindy Crawford's Calvano brown leather sofa and recliner. After reading these comments I am afraid I made a big mistake. Not only is Rooms to Go more expensive that the real deal quality furniture sold at places like Ashley's but the quality seems to be very cheap judging from these comments. I hope I am wrong.

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Marcintn
, US
Oct 04, 2023 12:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Joeschmo!

Just so you know Ashley gets their furniture all over too though they supposedly are American made. Bought a sofa from Ashley online... the manufacturer label is Doral Home Products, made in... you can guess . China

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Nusrat Ferozali
, US
Jan 11, 2022 2:31 pm EST

We bought a Cindy Crawford leather recliner set. It is of extremely poor quality. The leather is ripping apart from many places. The leather is extremely fragile every day we see newer spots that have rips. So disappointed with this purchase!

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Streid
Delta, British Columbia, CA
Jan 02, 2022 2:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

Looks great, built very poorly. Bought a leather couch and chair set from “the brick” in Canada. Within the first year, the chair arm rest collapsed. That was repaired in our home under warranty. Much t9 our surprise, the arms and major hidden frame work is made of stiff cardboard. Yes that right, cardboard.

1 year later and the back of the couch has come apart. Sadly, no warranty repairs offered from the retail store. We are not large folks and both in our fifties, not like we are jumping on the furniture. This is very poor quality furniture and I would not recommend it at all. Save your money.

Buying from lazy boy as it is made in North America and has a lifetime warranty. Clearly, they stand behind the products they sell.

Will also NEVER shop at the Brick again.

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Tammy Hinton
Southside, US
Feb 11, 2021 1:22 pm EST

I bought my couch from Rooms-To-Go, the cushions are braking down and at this point no one can set on my couch without getting lost. Rooms-To-Go sent someone out to look at it but I have not heard nothing since. All I would like it a replacement, my money back, or another couch. I just want something done! I feel like I paid for crap.

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Jacq Goud
, US
Jan 31, 2021 9:43 pm EST

Cindy Crawford furniture quality as bad as it gets.
https://cindy-crawford.pissedconsumer.com/not-genuine-leather-quality-202101042364964.html#comments

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Sheryl Hussey
, US
Jan 10, 2021 12:56 pm EST

My 2 Cindy Crawford love seats are in great shape.
I scotch guarded them with 3 M spray.
My question is, can I wash the seat covers or will they shrink.
No cleaning tags on the furniture anywhere I can find.

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Philippa medvecz
, US
Aug 18, 2020 11:21 pm EDT

I am writing this complaint because I purchased Cindy Crawford furniture from Art Van In October 2017 I purchased a warranty and I need to know how to get my furniture repaired. I was told this was the sturdiest furniture to get at the time and it is cheap and falling apart. I am 54 with a 22 yr old son we work full time and do not have many visitors this furniture should have held up better then it has. Please help!

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Sharla Dillon
, US
Jul 18, 2018 3:21 pm EDT

We purchased a complete set, electric couch and 2 recliners in February, 2017 and this is July 2018. I have noticed that one of the recliners is leaning to one side and my husband can see the problem with the welding. I contacted RTG and they said, sorry can't help and can't give you the number of any repair service, theirs is for "warranty customers only"! I need a new recliner or someone to fix this piece of expensive furniture! I have an extended warranty but they said is was for the leather only.

Sharla.dillon@tn.gov

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Bombshell
, US
Jun 28, 2018 8:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My couch is under a year old and is My living room couch and the cushions where we sit are just done! I don’t understand my parents have couches for years, I paid $3000 for my couch and it doesn’t look like a fancy living room anymore! It’s just sunken in and uncomfortable. who do I reach out to to get new cushions at least we are very disappointed

Rooms To Go
Rooms To Go
Seffner, US
Jul 17, 2018 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Bombshell

Please reach out to us by sending an email with your order info to TellUs@RoomsToGo.com. We definitely want to look into this and help in any way that we can!

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Bombshell
, US
Jun 28, 2018 8:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My couch is under a year and My living room couch and the cushions where we sit are just done I don’t understand my parents have couches for years I paid $3000 for my couch and it doesn’t look like a fancy living room anymore because of how sunken in and uncomfortable it is who do I reach out to to get new cushions at least

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judymarie
, US
Jan 22, 2018 10:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a cindy Crawford couch set in 2015! It is falling apart! The frame broke and bought it at Raymour Flannigan so I paid a lot for this set and it sucks! Don't waste your money with her or Raymour!

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Annette Stone
, US
May 04, 2018 8:08 am EDT
Replying to comment of judymarie

I HAD THE SAME THING HAPPEN TO MY SOFA, SUCKY FURNITURE.

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Lterry12345
, US
Jan 10, 2018 10:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought my leather chair at Sam's Club . The stitching is coming undone on the arm. I need a phone number to call to make a claim. Does anyone have a phone number I could call?
Thanks,
L Terry

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Judy Jensen
, US
Sep 19, 2016 6:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a beautiful white sectional from Rooms to Go a year and a half ago. It was a HUGE mistake. The couch is stuffed with feathers. It sheds feathers everyday. It is like a molting bird. If I don't put a blanket underneath me the feathers poke through and can really hurt. I paid good money for this couch. I am a 69 year old widow that can hardly afford to replace the couch. I am just sick about the fact that someone like Cindy Crawford would make and sell a product like this without a recall, or someway to fix the mistake. I had no idea that there was a year warranty on the product or I would have returned it. In order to protect your reputation in the furniture industry I hope you are reading what people say and trying to fix the problems. Than you for your time, please listen, and do something about the problem. We all had faith in you! Judy Jensen, 5004 Thomas Drive Panama City Beach, Florida 32408. I would really appreciate a response. Hope it is better than the one you gave the last person.

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vicki Saleff
, US
Mar 16, 2016 9:39 am EDT

I purchased a Cindy Crawford sectional only 3 months ago paid over $2000 for it . I had to have it replaced already with another one now this one is 1 and 1/2 months old feathers falling out sectional won't stay together has a terrible odor. Same problem as first one. Rooms to go should be ashamed to sell such junk . Cindy should do her modeling and let the experts make furniture. Rooms to go should pull her line and let her buy her junk.. Bet this furniture isn't in her home. Rooms to go should be shut down even with a warranty they act as if they are doing you a favor. Will never buy another thing from them and will make sure people i know don't. Shame on you Cindy...

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Rosiland Rivers
Stone Mountain, US
Apr 25, 2014 7:05 pm EDT

I ABSOLUTELY WILL NOT EVER PURCHASE ANYMORE OF CINDY CRAWFORD'S BEDROOM FURNITURE! In 2010 I purchased an 8 piece pinewood canopy bedroom set from Room to Go located in Gwinnett, GA. The style was beautiful but the lacquer finish totally lack durability. I spend approximately $3, 000 for that furniture. It was the worst I'd ever seen. I was so disappointed that I put faith in her name.

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SRose
North Vancouver, CA
Nov 17, 2013 1:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bought a leather sofa 2/12 years ago and on one side the support has gone and is very uncomfortable to sit on. I am not a big person. Love the sofa otherwise but it should last longer than that.

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unhappystudent22
Pooler, US
May 25, 2011 9:49 pm EDT

Wish I had read this before I went there and had the same type of problem!

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denajjac74
, US
Sep 20, 2020 4:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same here! My fabric still looks great but my couch cushions are flat. It warranty does not replace flat cushions the only cover fabric! I purchase extra warranty and spent over $3, 500 on my couch set. I've now had this couch set April 2018. I'm willing to buy and replace the cushions on my couch but I can't seem to even find a way to make that happen