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CIMB Bank / general service for my business account and overseas payments/receipts

1 United States

Dear all,
Global Solutions Asia Lucky garden Branch
Out of pure frustration I can only describe this ongoing service as completely incompetent and disgraceful
No advise of payment receipt
No advice of any issues relating to payment receipt
No response to continuous email
Completely unhelpful staff on the telephone.
I wish to accellorate our complete dissatisfaction with the ongoing lack of service from your bank

Please advise email and telephone contact information that will allow us to make formal and immediate complaint in an effort to get some response and action to gain control of our business accounts
we continually have lost payments that don't appear into our account without us making numerous callas and emails every time.
we have payments out stuck for days on end as well with absolutely incompetent staff dealing with them
how can this be resolved?
my email

the incompetent person we have been dealing with is

Dec 17, 2018

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