Menu
CIMB Bank Customer Service Phone, Email, Contacts

CIMB Bank
reviews & complaints

www.cimb.com
www.cimb.com

Learn how the rating is calculated

1.5 190 Reviews

CIMB Bank Complaints Summary

24 Resolved
166 Unresolved
Our verdict: With CIMB Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for CIMB Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CIMB Bank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CIMB Bank reviews & complaints 190

Sort by:

Newest CIMB Bank reviews & complaints

ComplaintsBoard
X
7:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CIMB Bank - rude service by cimb auto finance operator

I just want to share my experience with CIMB Auto Finance service. I initially took my car loan from Southern Bank Berhad (SBB) in 2003. Some years later CIMB had taken over SBB. I have to give credit to CIMB to their excellent branding and marketing strategy. But, their auto finance department is not being headed in the same manner as CIMB other banking...

Read full review of CIMB Bank and 4 comments
ComplaintsBoard
D
2:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank operator and company

I really wonder how come the poor services from CIMB bank could lead Nazir to the TOP CEO award in Malaysia. One word i can describe CIMB which is BAD services. My advise to all the CIMB customer or potential customer. Do really read through the contract term and condition before put your pen on the paper. Please do not trust what the salesperson or hire purchase told you. This is because they are granted the commission once the loan approved and they won't give you the best rate. Maybe in another way they will give you the best rate or the lower but when you read through the contract you will know how much rate they offered you. This is kinda strategy they are using in order to tame your signature. Kindly beware of it!

Read full review of CIMB Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank foreign cheque clearance

CIMB bank (Pandan Jaya branch, Selangor) is doing their job in with not professional way. I have deposit a bank cheque from foreign country and the amount it is in US Dollar. They told me that they need more than a month to process the cheque. I am fine with that. After a month, when i call to the Pandan Jaya branch, i am shocked because they told me they lost the cheque and currently they are looking for it. What a serious human error and i will definitely take action when they failed to find it. Please do not trust CIMB bank.

Read full review of CIMB Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
grace 85
, MY
May 26, 2015 11:01 pm EDT

the same issue happened to me, and drag me for reason of investigation more than 3 months. This is the 2nd case a facing with CIMB. 1st is credit card issue. CIMB really can not be trust, i will cancel all my cimb account after this case settle.

ComplaintsBoard
D
2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank rude and arrogant service

After countless deal with CIMB (KLCC). I decided to refinance my housing loan.
Enough is enough. They (not just one staff, anyone at the front desk is the same) are not just rude, unfriendly, lazy, irresponsible, arrogant and any bad attitude you can think of. These all types of bad attitude and service can find it in CIMB (KLCC Branch).

Wasted my time, money and effort dealing with them. They just don't respect customers.

It is very sad and shame that how they want to be a premium bank for providing such bad service. You can try another branch, which I heard they perform better. The branch is at KL Centre branch.

Warning, KLCC branch is definitely not the choice.

Read full review of CIMB Bank
Hide full review
ComplaintsBoard
M
8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank bank charges cheat

In April 2011, CIMB performed a technical error transaction by transferring auto debit twice, they subsequent reverse the major amount, but not the Bank Charges of RM 1.00 Effort has been made to inform the bank officer, but they said the best they can do is to file a complain but customer will be penalized for RM 1.00 of the mistake they done. Imagine the impact of RM 1.00 affected 1 million Malaysian, CIMB will be happy to earn RM 1 million from Malaysian, for individual RM 1.00 is not a lot but CIMB is a reputable banking institution they should reverse back the Bank Charges of RM 1.00 to fellow Malaysian. This is not reported and customer only realized when they check their bank statement.

Read full review of CIMB Bank and 2 comments
Hide full review
2 comments
Add a comment
C
C
chamodi
, LK
Jun 22, 2012 11:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

2012-05-23 marrk darran send me ten thousand U$ doller for me.. my name chamodi dias. Affinbank of London Asia corresponding branch Malaysia, here by
to contact you, regarding to the transaction done on your behalf dated
23rd May 2012. by Mr Mark Darran.. from United Kingdom, deposited the
sun of $10, 000 US Dollars my account number( [protected])in sri lanka, but i dont no wy this money not confirmation. my account.. malayasi bank manager send me email to me' this money as soon as you pay bank charges of 1, 200 Malaysia Ringgit, pay the bank charges with'' George Leonard''. bank manager towestern union.With by name. one manth going this problam plz cheak what happan to this money.. that bank maneger alwas send me my email to pay the bank charges. after trans to my account.. i wont whatz the true ..plz cheak this.. thanku, (chamodi dias)

N
N
Ng Soo Cheng
Selangor, MY
Dec 10, 2011 8:45 pm EST

Saya adalah preferred CIMB

Tolong Pihak bank yang " BERKUASA " hubungi saya sebelum 15 DEC 2011, kalau pihak CIMB tidak hubungi saya sebelum 15 DEC 2011, saya akan BATALKAN semua akaun di CIMB dan SEMUA FD di CIMB !

Credit Card centre kerja SANGAT LAMBAT ! dan tidak dapat tolong saya dalam masa yang perlukan duit !

Tolong hubungi saya !

Thank You VERY MUCH !

ComplaintsBoard
A
9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank cimb atm machine switched off so I missed my flight!

On 21 Feb 2011, I was at KL Central on the way to the airport for my flight at 17.25 to Jakarta. I wanted to withdraw money from CIMB ATM machine and take the 15.30 bus to the airport. While the machine was processing the transaction suddenly its operating system shut down completely and restarted, so it retained my CIMB ATM card!
I rushed to the CIMB branch in KL Central and asked for help but they said they don't have the key for ATM machine and I have to fill up request and wait for them to process. I had to hurry, if not I would miss my flight so I didn't have time for all that. I had NO cash with me at that time and I had just counted on the money in my account, so I tried to find someone to borrow RM10 to reach the airport, at the same time I called some of my friends to come and pick me up. Finally one my my friends managed to pick me up maybe 30-40 minutes later.
We rushed to the airport but I missed my flight anyway! I had to buy the next flight at 18.15 because i had some important work in Jakarta. So I went through a lot of stress and I had to ask money from people like beggars and finally I missed my flight, just because of one faulty machine which had not been maintained for ages probably!
Now the annoying part is that the CIMB CRU (Customer Resolution Unit) instead of compensating me for the loss they caused, they are putting the blame on me because I didn't have enough money on me or I was rushing to the airport. They are just the fake version of complaints units in the foreign banks, and trust me, the only word which can describe them is 'STUPID'!

Read full review of CIMB Bank and 2 comments
Hide full review
2 comments
Add a comment
J
J
JSKEJORA
, MY
May 07, 2015 5:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

SY RSA CIMB TK ADA BYK MSALAH CUMA KLAU BLEH KAD BANK ITU BUAT BGI TAHAN LAMA INI CPAT ROSAK TERUTAMA CIP DIA SY PERNAH MOHON LOAN BANK SEBYAK 5 KALI TK DAPAT KERANA SY ADA HUTANG SINGER SEDANG KAN SY CEK DI BANK NEGARA OK DAN SY TERPERNAH PIJAM MANA 2 BANK

R
R
robinvanarsenal
, MY
Mar 08, 2011 1:09 pm EST

Please be real. How can expect them to compensate you that way. You might as well said that because of their atm's, you've just missed to close a billion dollar worth of business contract.

ComplaintsBoard
F
6:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank rude and unfriendly

I called CIMB Call Centre on the 12 of January 2011 at 2.10pm. I was trying to explain that I have forgotten my e-pin no. for my CIMB clicks current account. He was talking to me like a robot and some point downright rude. I know most people who calls does not know exactly how things work. The telephonist need to be more friendly and more understanding of people's predicament. CIMB should train their people to be more sensitive and patient in expalining things to their customers.

Read full review of CIMB Bank
Hide full review
ComplaintsBoard
D
10:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank irresponsible and unreliable service

I myself and my wife are both really tired and disappointed on the service of CIMB in KLCC branch.
When we were apply for the housing loan, we told the banker that we have company subsidize. But finally, because of the lazy, irresponsible, and slow respond... We couldn't get the company subsidize.

Recently, my wife called CIMB to inquire for some information. And the information can't be obtained at another branch. So have no choice but to call KLCC Branch.
To our not so surprise, the "Lady Agent" who processed our documents have left the bank. So my wife talked to another person. He said, he can't check our record, because he doesn't have the access to the system.
My wife ask to pass to someone who can help.
But he said there is no one available to help.
So, OK. My wife called back later.
Same, no one is available to help. But this time my wife requested someone to return call, and leave the contact number.
Not to our surprise... Never call back.
During process service is bad, after service is bad. I wonder how this bank can be a premium bank? Maybe some other branch is better, which I understand from my wife that the KL Central Branch is more polite.

My comments for KLCC Branch is as follow:-
1. Irresponsible
2. Not listening to customer request
3. Not getting things done correctly. (Resulting in we lose company subsidize)
4. Slow respond (This is to the person who process our registration form for the housing loan, we have to keep chasing. We almost have to pay penalty.)
5. When we have to keep chasing, their respond is not friendly
6. Deny their mistake and blame it on customers
7. Do not welcome customer (We make mistake when we first felt that we are not welcome as we walked in. We thought it is ok, we don't have to be treated like valuable customer. We just want some professional advise and applying house loan. But ignoring the feeling is the result of our great loses doing business with this bank. We lost company subsidize, our time and money. I should have had walked away at that time.)

We have to sign the agreement even though we do not agree on the loan agreement. Else we had to pay the penalty.
Conclusion, just walk out of the bank if you're not welcome by the bank. Just one or two workers can already see the entire performance and service of that branch.

Very disappointed CIMB Customer,
Daniel

Read full review of CIMB Bank
Hide full review
ComplaintsBoard
K
8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank poor service given

I call to CIMB card centre ask, can I cancel my one transaction for my credit card but the call-service person mis-understand that I want to cancel my installment plan for the transaction. I just release when I get the statement the transaction still there. I call for CIMB card cantre for enquire but they say I the one who request for the cancellation installment plan not the transaction and explain that if I had do cancellation the transaction must through merchandiser. Why they didn't explain on earlier call or they didn't understand why I request from 1st call? Beside they charge me RM50 for the cancellation of installment plan. Although they had make a mistake but I make a step that I don't want to be to troublesome so I request them to turn the transaction back to installment plan but they said the management not allow it. Why they not admit they make a mistake?

Read full review of CIMB Bank
Hide full review
ComplaintsBoard
W
10:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank mistake on cancellation of credit card

1. On 29th April, i did cancel my CIMB credit card by going in the CIMB branch at Bukit Jambul, Penang. The staff there have help me to make a call about the cancellation things. He did ask for the total amount to pay on to closing the account officially. The customer service have confirm with me the total amount and i did paid for it instantly. In case, this credit card account should be closed instantly or in one day time. But the problem is why is it still can have an auto debit case happened on 17th May? My credit card account should be clear and clean after I cancel the card and paid for the last time on 29th April. Then one more thing is that only on 29th June only I received a statement about an auto debit of WWF. What a funny thing going on, April I closed the account, May CIMB still can let WWF make a auto debit transfer then by the end of June you send me a statement to paid for it. If I am having several auto debit account then did I need to pay too?

3. My credit card still active until 29th June. How could it happen since I asking for cancellation on 29th April? In this 2 months time if credit card accidently swap by other people, does CIMB still approve the transaction. The key point is I doubt your do not make my account close when I asking for cancellation on 29th April.

2. Courier charges is not one time charges with the replacement. I have replace my credit card on December 2009, on January or February the bank have charges RM15 in my bill for that card replacement. But the customer service said i still have one courier charges need to paid after six months period, while the courier charges is RM4. How efficient is your work ? Why your customer service can’t track back this charges when I closing the account?

If the problem is the common complaint for our company then you really should consider all this thing before all customer run away from your company. Is not only about the amount but the procedure at cancellation have make me lost my confidence on your bank. Please check back who is wrong in both case. I am not going to pay for your company mistake or careless otherwise. I also will consider to bring this thing on media if you want to leave your responsible just like that. Please revise it as soon as possible.
Thanks.

Card Holder : Chai
Credit Card number : [protected]
Contact number : [protected]

Read full review of CIMB Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
DrFatima Al Majthoub
, US
Nov 25, 2015 5:01 am EST

Oh that is really upsetting, am about to leave the country as foreign person and have to cancel my credit card! forgive me If I say this, hopefully I wont go through what you have experienced..

ComplaintsBoard
A
11:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank cimb bank

ON the 20/5/2010, I had parked my car at Kelana Jaya Giant and when I got back from the clinic there was 2 Indian guys parked behind my car to say that they are from CIMB car Auto Repo n mention that we did not pay as stated the amount due. But when I check with my family, they have but a bit late. As till now we are still trying to get the right person to speak to to get this matter cleared and it is so difficult as they will pass you to one to another like a bouncing ball. Come on, my mom is 70+++ and this is outrageous!. Buck up or I will personally go to your CIMB CEO on this matter!

Read full review of CIMB Bank and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
AssKicker
, MY
Jun 09, 2011 6:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

CIMB are a bunch of crooks! They just want to sell their investment link products...they call it islamic...but they will take their profit first...then if anything left behind they will find excusses to eat into that and take away your money! That is not islamic!

S
S
STRAWBERRY9000
, MY
Jan 03, 2011 12:39 pm EST

3 yrs ago, i go for fixed deposit at CIMB branch located at Mayang Pasir, Bayan Baru (Next to Sunshine Square) but the guy officer persuade me for better rate gain - Investment Link for 3 yrs to gain 20% interest.He shown me previous record and all the flow chart and all the evidence proved to gain 20%. He also make a comparision to me between FD and Investment Link. After under consideration and to get more higher return, i decided go for the 'Investment Link' that he hardly propose to me.

After 1 mth passed, i recei the original booklet from KL CIMB to shown that i really invest for this fund, i go for CIMB again and double confirm the fund and the interest that they told me earlier. The guy officer told me the same story and ask me wont worry, a lot of ppl go for this investment link too.(The return really higher than FD).

Dec 2010 is the maturity date for my investment link, i waiting for more than 2 weeks time just recei a cheque from CIMB.UNBELIEVEABLE things happened, i just get 0.0002% interest rate ONLY! WHAT THE '###' REASON THEY GIVEN! (IT DUE TO CRISIS ECONOMY, ALL INCHARGED BY KL CIMB, THEY DUNNO ANYTHING) I JUST GAIN A INT RATE RM12 ONLY OF MY RM60K FOR THE PAST 3 YRS...EVEN LOWER AND LOWER THAN SAVING AND FD ! I REALLY FEEL DISSAPOINTED AND UNBELIEVEABLE ! WHAT'S THE POOR INVESRMENT LINK TAT I FACE IT ! I RECEI A CHEQUE WITHOUT ATTACHED ANY REPORT TO PROVED! I SUSPECT I BEEN CHEATED BY CIMB !

S
S
STRAWBERRY9000
, MY
Jan 03, 2011 12:34 pm EST

Bad Service AT CIMB

ComplaintsBoard
P
3:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank cash deposit machine problematic.

CIMB Management,

Please take a look seriously into your customer. You have a Customer Service Department but it has no meaning if this department can't help with customer enquiries, complaints and satisfaction.

Noted that CIMB is part of Government Lick Company (GLC) in Malaysia. Therefore, you are half corporate and half government company. But by looking at your staff performance & services, it seems your company direction is towards becoming a full "government service style" which not reflect as a big corporate company at all. It is very dissapointed to highlight on this. But it is the truth!

Apart of your customer service, you may also need to have a frequent look into your ATM machine, Cash Deposit Machine and other machine you have at all of your branches which need to be service more frequently to avoid customer to experiance a bad thing while using it. I myself had experiance it. I've use cash deposit machine to deposit 60pcs of RM50.00 at the machine but end up the machine error and stuck. I need to login in a service report at the branches. But after 3 days as promise the issue still not been resolve.

I really need the money to be deposited to my account which I need it very very urgent to be use. I also had email to you via your website link but it was such a very very slow reponse. I've notice as a customer if I need any help it was difficult to find info on how to contact your management. You only have at the bottom of the webpage stated contact us. When I click it appear a page compiling the details on How to reach us?. But again, I was dissapointed. When I click the link on the right hand side indicate for branch locator, the link bring me back to the same page again. There is a list of service channel that I can choose. All the links also freeze which I could not choose a proper service to channel my enquiries.

What is the page actually are for? http://www.cimbclicks.com.my/contactus.htm. If it still under maintenance, does it suppose to appear an advise note? This kind of "small issue" to the management is actually a "big issue" to customer. You will loose more customer is you continue to have all of the poor service I had highlighted above. Do take more consideration towards your customer satisfaction. As a Customer, I'm writing here to see improvement not for a sake of complaining.

Last but not lease, I also notice some of your service staff a rude, not friendly and very slow in response to customer needs. Do train them more!

Read full review of CIMB Bank and 2 comments
Hide full review
2 comments
Add a comment
M
M
md ruman khan
kaula lampur, MY
Aug 22, 2022 1:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

says 23/06/2022 ada problem cash diposit CDM ,, please help me ,, settle my problem

View 0 more photos
K
K
Ken Chai
, MY
May 11, 2016 9:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have facing this issue as well, and made the report instantly to the bank. They promise to let me know the result within 5 working days, but up until now, there is no single notification from the bank. They said the machines is not directly under bank, but tender to security company. Have you issue solve by the bank?

ComplaintsBoard
D
11:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CIMB Bank irresponsible, slow and passive

Yes, it's very time consuming and tired to deal with CIMB. I have a bad experience on my housing loan.
from February until today now, the whole thing is not settle.

From beginning me and my wife have already told the person we deal with that we will be having benefit from my wife's company. We submitted the letter from my wife's company together with all our others documents during applying for the housing loan.

The CIMB front desk Puan told us, all documents are gathered.

Then we waited, and waited. Few weeks later we made several calls to inquire for the status.
It was not done. We called again, then only told me that I need to submit the latest bank statement. Ok then at the time we submit, we asked about the Islamic Banking, and told her we prefer Islamic housing loan.
She said "Susah lar, she has to key in everything again."
(Why we weren't advised of alternative package at the beginning in the first place. Then she doesn't have to re key in into the system. But I thought it is ok too. We will wait.)
At that time I thought it was just her statement, I didn't know that she didn't proceed at all. Because I already inform her that we prefer that package.

Then finally around end of March we got our loan approval. Yet, it wasn't Islamic loan agreement. I accepted her explanation. But I still insist on applying for Islamic Housing Loan.
Then waited another 2+weeks. (I do not have the exact figures).
But the point is, my wife had to keep calling the person in charge.

Finally, we thought everything was settled around in April. Then we signed the loan agreement, because even our lawyer was asking us why our loan took so long.

Then a week later, we only found out that CIMB did not split the current account that is requested by my wife company subsidize. We went back to her, asked why was the account not split. She said we didn't inform her.
(But I thought CIMB is the panel of my wife's company. Didn't they have the agreement or documentation or something? Didn't we applied the loan with the letter from my wife's company that was showing the amount.) Now she was like telling us, we didn't tell her that we did not inform her.

Now, still waiting, kept calling. I even have to beg her to keep us updated of the status. Because it's running out of time. We might have to pay the penalty or even lose the benefit. Already 3 weeks, she still telling me that the department still having meeting on this issue. It is harder than if we reapply the loan again.

We just want a housing loan with company subsidize. Why is it so hard for a professional banking to handle our case?

My wife even have to suggest to her what to do in such situation. Don't they know what to do? Or they just hope that all their customers go away. Go to another bank. Don't come to CIMB. Are we demanding too much that they can't handle our situation?

Please CIMB, please do something on it. If CIMB really can't handle our case, please at least let us know.

Regards,
Daniel

Read full review of CIMB Bank and 1 comment
Update by Daniel Chang
Dec 22, 2010 10:18 am EST

Hi San,

Just saw your message. From my experience... I learn that don't wait... if you have to stick with the same bank due to some reason, look for another branch. Or you may apply with another bank again.

During apply, ask as many questions as you can. Make sure they understand and know what you want for your loan. My experience with CIMB (KLCC Branch) is that, they just don't listen to me as customer.
We gave our document on Company subsidize on the first day when we apply. When we found out we're not in the company subsidize. She said we didn't apply for it.
That really got us stunt and totally shocked. Didn't she supposed to tell us we have to apply? Why would we ask about company subsidize at the first place? Why did we submit the company subsidize letter at the first day when we apply for the loan. Yet she dare to say we didn't apply for the company subsidize...

So, we gave up the company subsidize... cuz we had to sign the paper... else we had to pay the penalty.

Regret customer,
Daniel

Hide full review
1 comment
Add a comment
S
S
sanken
, MY
May 25, 2010 12:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Currently i and my gf have a bad experience on CIMB bank housing loan too.

I buying second hand house from the owner at JB, the owner give me 1 week to apply bank housing loan. (he ll sell to others person if i couldnt prove him an offer letter from bank housing loan. means i have ability to get a loan from bank or not if i want buy a house? )

What the house owner request us is, just show him the bank's offer letter. (mean we able to loan from bank, and bank agree to offer housing loan to us).

i was angry that attitude of the owner, but no choice, i very interest on tat house and i know i able to get housing loan from any bank. (i bought a house 4 years ago and fully settle the housing loan already.)

So, we apply and submit all documents requested base on what the CIMB Bank needed since 2 weeks ago for housing loan.

During these periods, we made several calls to inquire for the status, but there's no answer from them, they just ask us wait only.

1 WEEKs cannot give client offer letter?
maybe this can accept, they need more time to process the housing loan, but... today is 2nd week, i call KL CIMB Bank, they want me call back to JB CIMB Bank ... they transfer and transfer me here and there... at last, i waste my time and calling fees with got nothing answer for my loan status.

They need more times to proceed client's housing loan? or more than 1 months to proceed?

How come 2 weeks Bank can't let us know our status is pending or whatever documents we need to submit? (we already submit all proper documents)

Yet now 2 weeks already, and the house owner already sold out that house 1 week ago since i couldnt prove him any offer letter from bank.
(means, what the owner is right, i even cant get loan from bank, how to thinking want to buy his house? )

very disappointed with this "bad experience - bank"... i loose my face infront of the house owner and cant get that dream house anymore.

that's why today is 2nd week, i still try calling CIMB Bank, what i expected is, still no result on my status.

I dont care anymore, maybe i ll selected the others bank next time for my next housing loan.

regards,
SAN

ComplaintsBoard
C
12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CIMB Bank - rude n arrogant stff

Pada 06apr2010 pada jam1617hrs, saya menerima panggilan dari cimb yg bernombor 03-[protected], kakitangan tersebut bernama wahidah. Beliau dengan secara kasarnya memberitahu saya bahawa pinjaman kereta saya telah tertunggak selama 2bulan. Cara beliau sangat kurang ajar dan tidak beretika. Beliau mengatakan pada saya bahawa surat utk menarik kereta saya telah...

Read full review of CIMB Bank and 8 comments
ComplaintsBoard
M
12:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank poor counter service at cyberjaya branch

I went to CIMB Cyberjaya branch at 12noon (lunch hour) on a Tue to deposit into ASB. I took my number which was of 2028. I sat and waited for my turn. At that time the digital displayed the number of 1000 series, which I'm guessing are of other bank services. By 1245pm NO 2000 number was called AT ALL. I got up and asked one of the tellers, she took my number and said ur number will be called after this. I sat feeling hopeful. Shortly after true enough 2000 series number started to be called..but it was still about 5 customers before me! Which means I need to wait further! Which also meant I just nudged the counter service to realize they have only been calling the 1000 series all tht while. And my 'greet' to the teller only helped those other loser customers who may have also waited hours..I left without waiting for my number. It's a simple system which was not checked/followed. Very dissapointing.

Read full review of CIMB Bank and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
J
J
James_Roland
, MY
May 23, 2017 6:53 pm EDT

Very low quality service.
The bank statement looks so ugly. Uglier than an ATM machine receipt... The overseas place i was applying reject it as they thought is not genuine bank statement, they deceided it was a forged or fake statement.

O
O
orkid89
, MY
Nov 24, 2010 5:50 am EST

I experienced a very poor service at CIMB Cyberjaya branch. I was asked to go there to sign my ASB application. That was about 2 months after my application! She said she was on leave and attended training. However when I came there, they said the person in charge not in office. When I come there again, the other staff told me the application not signed by manager yet. He asked me to come another day. Then I come for the third time, he said they had problem with system and my form cannot be printed, and he promised me to contact me again when evertythin is ready. One month passed by, I still do not have any news from them. I really dissapointed with the unprofessional manner. I'm working too and please respect others' time.

L
L
Lita1206
, MY
May 10, 2011 3:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

yes they are indeed poorly educated idiotic...

I
I
I dnt care!
, MY
Jan 11, 2011 5:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

That is true! The CIMB cyberjaya branch is just unprofessional and incompetent. Sorry to say this but racism is the first thing that welcomes you as soon as you set foot in to the bank. I won't write so much because however much you submit your grievances CIMB Cyberjaya will always be the same RACIST bank period!

S
S
STRAWBERRY60
, MY
Jan 03, 2011 6:21 am EST

3 yrs ago, i go for fixed deposit at CIMB branch located at Mayang Pasir, Bayan Baru (Next to Sunshine Square) but the guy officer persuade me for better rate gain - Investment Link for 3 yrs to gain 20% interest.He shown me previous record and all the flow chart and all the evidence proved to gain 20%. He also make a comparision to me between FD and Investment Link. After under consideration and to get more higher return, i decided go for the 'Investment Link' that he hardly propose to me. After 1 mth passed, i recei the original booklet from KL CIMB to shown that i really invest for this fund, i go for CIMB again and double confirm the fund and the interest that they told me earlier. The guy officer told me the same story and ask me wont worry, a lot of ppl go for this investment link too.(The return really higher than FD). Dec 2010 is the maturity date for my investment link, i waiting for more than 2 weeks time just recei a cheque from CIMB.UNBELIEVEABLE things happened, i just get 0.0002% interest rate ONLY! WHAT THE '[censor]' REASON THEY GIVEN! (IT DUE CRISIS ECONOMY, ALL INCHARGE BY KL CIMB, THEY CANT DO ANYTHING!) MY INV FUND RM60K (SIXTY THOUSAND ONLY), INT GAIN ONLY RM12 (TWELVE ONLY) WITHIN THIS 3 YREAR TIME (ALL IN RM) I SUSPECT I BEEN CHEATED BY CIMB ! DO U BELIEVE WITHIN 3 YRS TIME, RM60K JUST GET RM12 INTEREST RATE?! THE CHQ RECEIVED WITHOUT ATTACHED ANY ANNUAL REPORT TO PROVED FOR CRISIS ECONOMY! JUST POST A CHQ ONLY!I really dissapointed with the unprofessional manner ! I REALLY CANT BELIEVE IT AND FEEL 1000% DISSAPOINTED TO CIMB!

O
O
orkid89
, MY
Nov 24, 2010 5:47 am EST

I experienced that too. I was asked to go there to sign my ASB application. That was about 2 months after my application! She said she was on leave and attended training. However when I came there, they said the person in charge not in office. When I come there again, the other staff told me the application not signed by manager yet. He asked me to come another day. Then I come for the third time, he said they had problem with system and my form cannot be printed, and he promised me to contact me again when evertythin is ready. One month passed by, I still do not have any news from them. I really dissapointed with the unprofessional manner. I'm working too and please respect others' time.

ComplaintsBoard
M
4:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank unprofesional asst manager

On d 9 of Dec 09 i bankin a cheque (amount RM300) at Bdr Baru Nilai CIMB branch. On 11 Dec 09 i update my at Semarak, Nilai CIMB branch and found that the cheque returned and RM10 x 2 (total RM20 was deducted from my accnt. I check with d counter staff with (saya tak tau answer and was told to refer back CIMB branch which i bankin d cheque. 10 min drived to Bdr Baru nilai branch with 60sen parking fee and the answer was still the same saya tak tau answer. My question was 1)why RM10x 2 was deducted ftom my accnt. 2) where is my cheque now. The answer SAYA TAK TAU and I demanded to see d bank Manager which was on leave. Comes d unprofesional asst bank Manager to assist me with worst answer. Same question from me and at first samr answer from asst Manager, I dun know. After i almost lost my patience d asst Manager answer maybe d 1st RM10 deducted was for technical error and d 2nd RM10 was for the courier service to return my cheque. I agreed with the 1st RM10 but not the 2nd RM10 because of my correspondent address was not updated and was scolded by d asst Manager. I asked him wheater it is an OFFENCE not to updated correspondent address?
I asked him where is my cheque now and d answer still I dun know. he asked me to refer back to my accnt branch CIMB Wisma Genting. I said it's too far away and was given the phone no to call. To my suprised it was the fax no given by that asst Manager.
What a joker doing in a bank as Asst Manager at CIMB Bdr Baru Nilai?

Can someone from CIMB HQ or any department PLEASE TELL ME WHERE IS MY CHEQUE and why was d 2nd RM10 deducted from my accnt?

Read full review of CIMB Bank and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Bawani G
, MY
Jun 18, 2010 1:24 am EDT

HI,
I know this answer is not goingt o help you. But next time you have issue with the bank, just directly ask them for the bank negara complain form. This form must be placed in each bank for customers to use to make complain. It works as I has a similar issue with another bank and when I complained to bank negara I got immediate response from the bank.
Hope this helps.

Z
Z
Zaidi Abdullah
, MY
Dec 30, 2009 3:35 am EST

Dear Valued Customer

We are deeply concerned to hear of your recent CIMB Bank encounter. Your valuable custom and feedback are extremely important to us. Therefore, we would like to reach you to find out more about the matter, so that we can derive learning lessons from your experience and improve our service delivery.

Do allow us this opportunity to restore your confidence in our services, by emailing your name and contact details to customercare@cimb.com, or by calling (Tel No.) as soon as possible. Please be advised that responding to us via the Complaints Board site may result in delayed contact as it is not constantly monitored.

We look forward to hearing from you soon.

Thank you.

Yours sincerely

ComplaintsBoard
M
11:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank wrong advice and inaccountability

I had a car loan with CIMB Bank and was previously advised that the last amount due was RM622.17. This amount was duly noted at my end.

Before the due date of the payment i have also called the department yet again as to be sure of the RM622.17 amount - and fair enough, they have confirmed me on this. They have also advised that for final payments, it can only be made over the counter and not via CDMs. This condition was fine with me.

On 28th of November, I have then make a stop at CIMB counter in Gardens Midvalley for the final payment. And to my surprise, they have requested me to pay an amount of RM673.xx! Boy, was I shocked! I had no problem paying an extra rm50, but i was diasappointed with wrong advice given to me prior to my visit to the bank. That was totally inconvenient to fellow customers like me, but of course all convenient to the bank!

When I probed the staff at the counter on why is there a different amount? He told me that he is only depending on the system therefore, he does not know why was there a different amount mentioned to me.

As a customer, that kind of excuse and explanation is just NOT GOOD ENOUGH! We need to know what are we paying for in details, rather than just obeying to the bank's whims & fancies. And of course, the staff at the counter maintained a clueless look. Then his supervisor approached us to assist (So nice of him? No, not really)

This supervisor was rude, and annoying.
When his staff was trying to explain to me, he was also delivering his own explanation. How can a customer listen to two staff talking at the same time?! I therefore had to tell the supervisor to shut up, and explain to me on the payment one by one. Simple.

He went on and on talking nonsense like, "if i were you, i would just pay now, and lodge a complaint later". WHAT?!

Isn't that convenient for the bank? This supervisor did not explain on the system and just said, "we are not sure about the sytem at times, so we just follow what are the amounts shown". Isn't that just embarrassing?!

Trying to avoid further "extra charges" i have then paid the amount and requested for their names - the staff at the counter and also the supervisor.

THE SUPERVISOR DARED TO SAY THIS TO ME - "I DONT UNDERSTAND WHY YOU WANT TO GET OUR NAMES - IT WOULDNT CARRY ANY WEIGHT IN YOU COMPLAINT".

What?!
What about ACCOUNTABILITY, dear supervisor?

In the end, he just scribbled his name on my receipt as "SETHU" - which i do not think is his full name. How rude is that? So we customers can only get your names in cases where we would like to compliment, but not to complaint?!

Please take note of the name,
it's SETHU, from CIMB Bank branch in Gardens Midvalley. As he is a rude staff. He shouldnt be sitting as a supervisor, since even he was not able to assist and advice.

Read full review of CIMB Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
10:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank home living fair & other related fairs

Promotional Fairs like Home Living Fair by CIMB Bank are really a scam and great disappointment. We were taken for a ride and felt very much cheated after attended the said fair and placed booking/bought a few household items at Putra World Trade Centre in August 2009. The trader Ga Hing Trading told us the goods got to be paid upfront as discounted pricing are supported by the principals and CIMB Bank and only available during the fair duration. Furthermore, the instalment plan as advertised by CIMB Bank was not available from the trader, who blamed the bank for not giving them the facility, while the bank claimed that the Trader did not apply for the facility.
Lo and behold, when we finally asked for delivery of one of the items, an Ariston Washing Machine, the unit delivered to us was a displayed unit. We asked for a new unit to be sent instead (meanwhile we took down the serial number of that machine). We also complained the matter to the Principal company, Obicorp Sdn Bhd. ( a company associated with Signature Kitchen) Tel:603-[protected], the Sales manager, Mr Kent Chan, was most unfriendly, saying their company was not responsible for sales by their dealer, even when we informed him that the purchase was done at the Home Living Fair which was supposed to be supported by his company. His sales rep Ah Wai was seemingly helpful, saying he would get us a new unit- however, that remained an empty promise. Few days later, the trader phoned us and said they would deliver a new unit from the Principal company to us- surprise and surprise - when the "new unit" arrived, it looked like the previous unit, though it apparently had been cleaned up. We then looked for the serial number and found it to be exactly the same as the previous display unit.
A complaint was made at the CIMB customer service hotline, the person in charge seemingly was sympathetic to our plight, but told us she could not help us, even after we informed her that we were made to understand that we were told the goods had to be advance purchased to enjoy a cheaper price and the fair was apparently fully backed up and guaranteed by CIMB Bank.

We felt really cheated by CIMB Bank, Obicorp, Signature Kitchen and Ga Hing Trading (especially), and were really disappointed that we had been taken for a ride. We would ask every body out there to shy away from all these fairs, which are really a scam- for traders to push off their old stock and make a fast buck.

The moral of the story is:
-Never go for any of these fairs
-A promise that was advertised is as good as that, unless it is actually written down in a legal contract, and unless you have the time to actually take the case to the Consumer Tribunal Court.
- A cheap item on sale which seems too good to be true is actually too good to be true, that's it!
- Many big companies in Malaysia like CIMB Bank and Obicorp are really unethical and do not have any social responsibilities, and are there to actually conspire with unscrupulous traders to cheat and hoodwink unsuspecting consumers.

Read full review of CIMB Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
8:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank rude awakening by cimb staff (ampang point branch)

--- On Fri, 10/30/09, Shakila Bernabe wrote:

From: Shakila Bernabe
Subject: Rude Awakening by CIMB staff (Ampang Point Branch)
To: [protected]@nst.com.my
Date: Friday, October 30, 2009, 4:34 PM

Dear Editor,

I am writing to express my frustration and disappointment with CIMB's staff at Ampang Point Branch. My brother, Mohd Harris Abd Aziz Bernabe and I had an Housing Loan Account with CIMB with a five years pledge of Fixed Deposit for RM35, 000.00 each (this FD is to be pledged for a minimum period of 5 yrs as stated in the contract). We were also given an assurance by their CIMB's officer by the name of Mr Smith Tan Pang Yu that this is just kind of security measure only and we will be benefited with its yearly interest upon maturity at a point when he was processing/submitting our loan with CIMB Flexi Loan in 2008.

Just few month ago, I had a default payment by two months but then payment has been made immediately to cover the said amount. I was really caught by surprise when I received the bank statement that my FD account has been deducted by RM35, 000 to offset from the Housing Loan account.

In this instance, I went to the Bank this morning (26th October 2009) for clarification, unfortunately I was passed from one person to another and they know how to make their customer agitated. The last person attended to my inquiry is a guy by the name of Encik Razali Ithnin, unhappily he gave me an uncalled remarks quoted " kami yang menurut perintah sahaja" and to the extend of insinuating loudly to embarass me ( I believe with the intention to let other customer heard loudly and by saying..quote " lepas ini abang awak pulak Mohd Harris punya FD lagi sikit kena tolak" and I was then given a slip of paper to contact the next person with regard to my inquiries.

Firstly, I find them very inefficient and rude to customer and secondly, why the uncalled remarks? meaning to say that CIMB can threaten their customer by saying that they can simply deduct from our FD at their whim and fancies? I think not all of their customer is willing to invest and pledge that much in order to apply for Housing Loan. Based on our financial standings we are confident that we are capable to accepted by other Bank which I believe can further serve us better.

Prior to that, there is no reminder letter or legal reminder that the Bank is taking away our FD. After all, payment is not that long overdue for eg. a year or what and we are quite a good paymaster. My job is in Production line and frequently been away for days and all along I make an attempt by the swiftest way to service my loan via 'Fast Cheque Deposit '-please get CIMB to check my housing loan account history.

Having said this, I feel that my FD deserves to be reinstate as it is, otherwise I am compel to channel another complain to Bank Negara to air my grouses and dissatisfaction or perhaps close an account with CIMB.

Thank you.

Yours faithfully

Shakila Abd Aziz Bernabe
Hp no : [protected]/[protected]
No. 3 Jalan Dagang 4/3A
Taman Dagang Avenue
68000 Ampang
Selangor

(CIMB ref no : BO8127121336)
FD No: [protected]
[protected]
cc : Datuk Seri Nazir Razak ?

Read full review of CIMB Bank and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
F
F
FARIDZ
, MY
Aug 04, 2010 5:57 am EDT

I have been a loyal customer and prefered member of CIMB or previously BCB.
Personal and Company accounts with CIMB but I cannot get a BANK GUARANTEE done without problem even it is with one to want FD PLEDGE. The Officers does not know what they are doing. I have to submit documents so many times because they keep changing format and requirement. Recently they close down their Business Branch in Wisma Tractors but they receive my document for processing BG. Upon enquiring on the BG I was made to understand that the centre has been close and we have to go to Sunway. The Manager in Sunway said that my home branch must be responsible and they are not benefiting from me as I am not helping in their quota or target as mu account is in USJ branch,

I was amazed with the attitude and how a customer can be told off. It is not my business to know who is achieving their target or not. I am only following CIMB Instruction where I should go. Document prepared by CIMB officers at branch is not correct and HQ keep rejecting and I am the victim. Manager and Officer is only doing me a favour and who is actually supposedly doing the job. The answer is no one yet.

Is this CIMB Bank we are talking about here?

Please buck up, I are supposed to be priviledge by being Club member . I am spoken to rudely as if I am begging for help and it is CIMB choice to fulfill or not.

Financial Institutions are also very competitive out there. Please let me know WHERE SHOULD WE GO TO DO BANG GUARANTEE FOR USJ BRANCH AND WHO CAN ASSIST US TO GET THE BG DOCUMENTS RIGHT THE FIRST TIME AND NOT SOME ONE WHO JUST JOIN YOU YESTERDAY TO SERVICE APREFERED MEMBER AND YELL AT US AS YOU WISH AFTER YOU FAIL IN YOUR JOB>

D
D
Daniel Chang
, MY
May 04, 2010 10:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, it's very time consuming and tired to deal with CIMB. I have a bad experience on my housing loan.
from February until today now, the whole thing is not settle up till now.
Very frustrating. If not because of the bank is the panel of my wife's company, I would have applied from another bank.

D
D
Daniel Chang
, MY
May 04, 2010 10:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes agree, I am very disappointing how slow and irresponsible services I get from CIMB. I thought they are aim to be a premium bank, so must have good reason to become one. But, I have to keep chasing them for what's my status. Then, the person I deal with will tell me, waiting for this and that department. The person I deal with don't dare to contact the department too often, else will get scolded. Then I asked if I can direct the person in charge. The answer was again, the person might get angry. But will try to get the permission and get back to me. Guess what, no answer again. I have to chase again. Very tired to due a bank
like this.

The front desk person seems like having experience. But at this point, me and my wife only discovered the person we dealing with work passively. We have to provide suggestion, give ideas to solve our current situation.

Very bad Experience. Should have read the internet first before dealing with CIMB Bank.

Y
Y
ykkong
, MY
Nov 24, 2009 5:49 am EST

i have many complains on CIMB as well !
The officer handling FD make mistakes twice 1) forgotten to transfer the money to my company's current account
2) 2nd time, she approved her staff's mistake by transferring the FD too earlier into my company's current account, no apologies made by any of them and each time i am visiting the bank, she kept staring at me. I have yet to make complain about her!

Credit card centre is keeping me on hold for more than 5 minutes, and guess what? i never get the chance to speak to anybody yet, so far. I called up to cancel my credit cards for more than 3 times since yesterday (23 Nov 09) and i have been put on hold for more than 5 minutes. Then i fax my letter, and i have to tried more than 3 times to have it went through. until now, no one call me up to acknowledge receipt of my letter.

I sent complaint on their website, and i got an email reply asking me to call up the card centre (which i have tried, that was why i decided to lodge a complaint on their website..so stupid! it all goes back to square one). Since I did not receive any phone call from any of the officer in the bank card centre, i decided to send email. They replied saying that my email did not contain my signature, and i was asked to either send by fax or scan a copy of my letter and send to them again via email.

To secure myself (since i have fax the letter), i scanned my letter and email to them as requested, and guess what again? This time, the email was returned back to me with a message saying that the recipient's inbox exceeded quota!

How come i have to do things more than 3 times with CIMB bank! This is so frustrating. I am now strongly against anyone using their services!

ComplaintsBoard
W
6:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIMB Bank australian fixed deposit offer

As a "preferred customer" and member of the CIMB Club i was offered end of July 2009 to invest a minimum of RM 50, 000 in a australian Fixed Deposit for 3 months at a preferred rate of 5 % instead of the 3% i had. The personal CIMB advert asked to transfer the amount from an existing 12-months MYR Fixed Deposit with CIMB to that australian currency F.D. also managed by CIMB. So i thou8ght why not, earning a few more 2%, no harm. But how wrong was i !
Once i made the transfer at my Langkawi branch, which took an hour as no trained staff was in sight, the next statement that i received showed that i was penalized almost RM 1000 as i had to transfer the money from the existing F.D. that had not reached expiry date to the new one. That anything like that would happen was neither explained on there advert nor was it explained by the staff in the bank. Otherwise i would never had done it ! At the end i lost RM 1000 to CIMB instead making the extra 2% profit as offered by CIMB. And my F.D. with the interest rate of 3 % is also gone. What a rip-off !
I already withdraw from all my accounts and once the australian F.D. expires that money will also go somewhere but not to CIMB. The best is i wrote 2 letters to their customer care center ( what a laugh ) without receiving any reply. I spoke to the branch manager asking to rectify the problem as i first thought that must have been a mistake but he also decided to never get back to me. So, i will probably see whether a lawyer will be able to settle the issue and otherwise the bank has lost a customer of more than 15 years.
It is a shame that such criminal business is carried out by a bank of it's status in Malysia under the eyes of the law.
Absolutely disappointed and cheated !

Read full review of CIMB Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Aziyah Omar
, MY
Sep 25, 2009 3:52 am EDT

Dear Mr Sauer: Please to advise that your concern is being seriously looked at by our respective department. Our officer will be contacting you soon. Should you have any queries please do not hesitate to contact our officer at customercare@cimb.com. Thanking you, Aziyah, Head Group Customer Care, CIMB Bank

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CIMB Bank customer service

Phone numbers

+60 362 047 788 +65 63 337 777 More phone numbers

Website

www.cimb.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CIMB Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CIMB Bank Customer Service. Initial CIMB Bank complaints should be directed to their team directly. You can find contact details for CIMB Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CIMB Bank. Discuss the issues you have had with CIMB Bank and work with their customer service team to find a resolution.