CIMB Bank review: rude service by cimb auto finance operator 4

I recently purchased my 3rd car, and it was the first car that I purchased under CIMB loan (the previous 2 cars were under AmBank).

Wow, the past 5 months have been annoying! The CIMB Auto Finance has always called me on 23rd every month without fail! My installment is due on 21st, but like I always tell CIMB whenever they're calling, I only receive my monthly salary on 23rd and naturally people would pay their car installment after their salary is in, right?

I would expect they would understand after informing them the first 2 times they called of my salary date, but hell no, they keep calling on 23rd every month. Moreover, since CIMB Auto Finance people are too lazy to link up the Hire Purchase Account to CIMB Clicks, I have to make the payment via "Bill Payment" and there is a significant lag. For example, today 23rd Oct I made the payment via CIMB Clicks in the afternoon at 12.30pm, and guess who called me just now at 3.30pm to 'remind' me? CIMB Auto Finance, woohooo.

If those people in CIMB Auto Finance check their record, it will show that I have paid EVERY MONTH WITHOUT FAIL by the 23rd. But apparently these geniuses at CIMB Auto Finance would rather call and harass their customers.

Whatever. My next car purchase won't be under CIMB Auto Finance, that is for sure. I have also '[censor]ed' about this to all my friends and family members and rest assured, CIMB Auto Finance would lose a few customers. And hopefully they will lose more customers when people Google "CIMB Auto Finance" or "CIMB Hire Puchase" and see the embarrassing things people say about them.

Overzealous and along-wannabe CIMB Auto Finance, truly is a black eye to the CIMB Group. Hope Dato' Seri Nazir would read this post and reprimand those in charge of this thug-wannabe division.

I just want to share my experience with CIMB Auto Finance service. I initially took my car loan from Southern Bank Berhad (SBB) in 2003. Some years later CIMB had taken over SBB. I have to give credit to CIMB to their good branding and marketing strategy. However, their auto finance department is not being headed in the same manner as CIMB other banking segments which is friendlier and more customer oriented.

What I irked most is when their incessant operator will call timelessly to remind to pay the car installment on time. Well actually it is a good service a reminder, but the way it was conducted is rather malicious as their operators were not well trained to do the job properly, they are behaving more like 'along' thugs, threatening us to pay ather than a gentle reminder.

I am called to write and share this complaint because today I could not tolerate it anymore. At 9.42am 27/07/2010 I called the CIMB Auto Centre at [protected]. I called just to asked what was my oustanding amount as I have missed my previous month payment. For the past close to 7 years I have timely paid my installments, only in a couple of ocassions I may have missed a month of payment or so to roll my account but never to the extent that my car get a reposession notice. However, today when I call the centre, not only I got a demand by the operator to pay my installment but also a threat to reposses my car if I failed to do so by end of the day. The operator even got the guts to ask for my address to sent the reposessor to. That really boiled me up, I am not borrowing from thugs and yet I got such a treatment, is this how a leading financial institution in Malaysia treat their customer? Besides I have only 4 months more of installments to pay before i complete the loan repayment.

I would appreciate anybody who have had the same experience with CIMB to come forward and give your comment here, maybe one day Datuk Seri Nazir Razak will have his already wide opened eyes set on our complaints and dissatisfaction.

Thank You

Eva, though our reason were the same but in my case i was made to pay for an accumulated of 6 months lump sum. i have stressed that over the years any outstanding has been covered the following month but it was taken differently from CIMB. any extra payment made before was considered for the following month and apparently i have 6 months stalled payment accumulated for over 2 years. Recently the bank decided to block any payment made through their ATM machine, which i think ridiculous. when i called 03-[protected] as stated on the bank slip, i was shocked to know that i have not just a month but 6 months of outstanding payment. I was told to pay immediately or results with my car being repossessed. I wonder, what had happen those two years, wasn't there any audit done for the accounts to trace any outstanding amounts? Who has 6 months worth of cash to pay at one go just for a car? Of course, I was told that not to miss any payment in future. I have another year to go before completing and I have seek the bank's cooperation to give me some time to progressively pay my outstanding and current instalment for the next six months. Although I am thankful for their full cooperation, my experience with the collection department was not pleasant. Voices raised, sarcasm remarks thrown. It has been frustrating experience for me.
I totally agree with you that CIMB needs to send their front liners to be more vigilant and articulate while dealing with their customers.

I just want to share my experience with CIMB Auto Finance service. I initially took my car loan from CIMB Auto Financing since 2003. I have to give credit to CIMB to their good branding and marketing strategy. However, their auto finance department is not being headed in the same manner as CIMB other banking segments which is friendlier and more customer oriented.

What I irked most is when their incessant operator will call timelessly to remind to pay the car instalment on time. Well actually it is a good service a reminder, but the way it was conducted is rather malicious as their operators were not well trained to do the job properly, they are behaving more like 'along' thugs, threatening us to pay other than a gentle reminder.

I am called to write and share this complaint because today I could not tolerate it anymore. Since 22 August 2012, I called the CIMB Auto Centre at [protected] and [protected] (Collection’s department) to ask for my full settlement However, NO ONE IS answering my calls.

Hence, I able to get the exact amount on 27 August 2012 and they instruct me to do banker cheque payable to CIMB Bank Berhad.

I went to CIMB Auto Financing on 28 August 2012 around 3.00 pm and felt so disappointed with the services given by all of your staffs. As conclusion on this visit, I have to wait more than 20 minutes even no one @ the counter. All staffs are bz gossiping and eating kuih raya. Furthermore, I need to go up and down from Lobby to 10th to ask for the car settlement exact amount .NO ONE either in collection or legal are there to answer any calls. They also don’t bother to give right info.

I also found out my grant been missing since year 2006 and Im not been informed about this earlier.

I also been so frustrated since I couldn’t get my e-batal and clearance from CTOS since CIMB treat my bankers cheque as normal cheque. Although, CIMB’s customer service are the one who given the instruction for me to prepare the cheque.

I would appreciate anybody who have had the same experience with CIMB to come forward and give your comment here.

Thank you.

Eva