I was very upset with this company as well. I had ordered from them for about 2 years without a problem except this last time. My order was made almost a month ago and my checking account debited and no product. I just got the email below from them. Because of previous good experience with them, I'm giving them the benefit of the doubt. But If I do not have my order within the next 2 weeks, I will stop payment.
----- Original Message -----
Sent: Friday, November 28, 2008 2:59 PM
Subject: Support Issue 1227063991
>I do not have a tracking number for your order yet, but we have opened a second shipping warehouse to help us ship our delayed orders. They have informed us they expect to ship all orders within a few more days.
> If you could please bear with us a little longer your order will ship. We promise we will do better in the future.
> Thank you,
> Jennifer M.
> Toll Free: (800) 613-2447
> Website: http://www.cigarettesexpress.com