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CiCi's Pizza Customer Service Phone, Email, Contacts

CiCi's Pizza
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www.cicis.com
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1.3 310 Reviews

CiCi's Pizza Complaints Summary

24 Resolved
286 Unresolved
Our verdict: If considering services from CiCi's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CiCi's Pizza reviews & complaints 310

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B
12:44 pm EST

CiCi's Pizza poor customer service

I just watched a young gentlemen wearing a black shirt very short hair at store number 799. A lady drop a plate he walked towards the customer clapping his hands. He embarrassed the lady to the point she walked out of the store. I was with a friend when he ask the same guy where to put the fork he dropped when he replied in the trash. The way he said it was rude as hell. I don't see how a person like is in a management position. A poor representation of your company.

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2:55 pm EST

CiCi's Pizza wasteful practices

I visited the Cici's pizza at Park and Coit in Plano, TX on 12/29/18 and noticed that they were using only disposable plastic cups and utensils. I would have hoped that Cici's would provide customers with a bin to recycle these plastic utensils and water cups. However, I didn't see any such bin in any obvious place and it seemed to me that all of these recyclables were going into the general landfill trash. I was surprised and disappointed to see that Cici's adopted such an irresponsibly wasteful practice, while other businesses are moving in a sustainable direction. Cici's is not a small struggling business and the change from metal silverware and hard plastic cups seems to me just a way to cut corners and save money. If the restaurant insists on using single-use cups and cutlery, I would request that they place a clearly visible recycling bin with the bussing trays and trash can.

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3:43 pm EST

CiCi's Pizza to go orders

Every time I call in they never answer phone usually have to callin 3-5 times ridiculous so I go in to place my order and wait and manager says been busy called from car before I walked in seriously not that busy been here when it's been full not today so not very happy thatnow I stand here and wait for to go order probably won't be back reall sad :(((

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2:56 pm EST

CiCi's Pizza racist/rude and wasteful!!

I used to visit this location often when I was in the area, but now it's just now and then! My wife and I were on that side of town today 12/28/2018, we went in and I ordered a personal extra beef and extra cheese and she wanted just a slice of barbeque pizza the buffet was low on pizza, so I asked them to make one for the buffet and instead of listening to me they made another personal one for her, she only wanted one slice and I didn't want to throw the rest of it away the black folks at the tables around us told us to ask for a box and that they usually give them one when they had done the same thing to them, so I politely asked for a box and the person told me that it would cost $1.00 a slice for a box, and I explained the situation to him and he continued to demand money. I and my wife are white and disabled and low on cash and we were just trying to do what we thought was right and what we have been told by others that they did.
During my life, I have been homeless and hungry and had to depend on the shelters and the kindness of the churches and people that feed the hungry. I know that the church for which we attend feeds at the night shelter several times a year and we also have a service called "MONDAY NIGHT LIVE!", weekly were we serve the hungry and supply food for the soul also. https://www.greensboro.com/news/local_news/greensboro-high-point-top-nationwide-hunger-list/article_88828c52-e568-11e4-9b5b-db55afd7f635.html
With the statistics of the above article and the people that I help to serve each week at my own church, the homeless and hungry continue to grow and I don't think that a business such as yours should be so rude, racist and wasteful with food!

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12:12 pm EST

CiCi's Pizza burnt food

On 12/1/2018 I visit CiCi's pizza I order the buffet for 5 and the food was burnt the pizza was burnt we order the wings they also was burnt the pasta was dry we order a sausage pizza and waited on it for 20 min and still did not get it I eat out at CiCi's buffet all the time and this was the worst place that I have ever eaten at I would like a refund or comp at Cici's here in Fort Smith Ar I hope that you resolved this matter feel free to contact me @ [protected] or [protected] thank you Darlene Releford

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4:28 pm EST

CiCi's Pizza service and disrespect

Store 705 made us stand by our table for approx 30 minutes after asking 4 times to have someone clean it. I eventually cleaned it myself and when tried to complain to leader Lissette I was met with rudeness and disrespect. She continued to argue and roll her eyes and never once tried to listen. She provided a refund and then said we had to leave. She refused to resolve the issue and provide any compensation for me having to clean off someone else's mess in my church dress. A child should not be leading an entire store. It was humiliating and awful experience.

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7:54 pm EST

CiCi's Pizza service/health issue

1859 Carl D. Silver Parkway, Fredericksburg, VA 22401

Your restaurant doesn't come up on your other spot to make a complaint

This is 1 of you locations and gotta say by far a disgusting place your manager has no clue on how to keep a place clean. Kid must have been no more then 18. Brought my family in for lunch and place was trashed made Waffle House look good. All the plates weren't even washed still had food caked on them still and silverware was dirty.. also floors were sticky. I'm convinced if someone actually calls health inspectors to come your place will be shut down you have broken tables, seats holes in walls, ceiling panels completely ruined. All and I mean all the bench seats ripped this place needs a whole new management place seems to be ran but bunch of teenagers. Makes no since to be totally trashed walls cracked paint missing and don't get me started on bathroom disgusting. When this place 1st opened was great clean new now a dump won't be bringing my family to this location again your stafford location is much better and clean. I will make this viral and keep my friends and family aware of this location.

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5:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CiCi's Pizza customer service and satisfaction

The employees and managers who are working in the lake Jackson TX store are extremely rude, the store is disgusting, and they don't have the ability to make the food available. When you ask for help you are met with overwhelming attitudes. They are to busy playing on their phones instead of doing their jobs. The manager to whom witness the employee that engaged in a verbal argument with me did absolutely nothing. Not even an I'm sorry. I personally believe that if you are going to work in a public place you should have customer service skills. There were 8 of us plus several other people in the store who witnessed the incident. I would like to be contacted about this incident asap to find an come to a reasonable resolution.
Jennifer Bostick
[protected]@gmail.com
[protected]

This is absolutely ridiculous as a restaurant and its employees that you chose to hire to represent you as a restaurant and company!

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icemanfist
, US
Nov 24, 2018 6:03 pm EST

Maybe the reason that the manager did nothing to the employee was because it was YOU who was wrong? I have a feeling that you are mistaking not getting your way as rude. I think a reasonable resolution should be to ban you from their restaurant.

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7:13 am EST
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CiCi's Pizza there was nothing to choose from.. maybe three different pizzas

The place that just opened up it was 11:10 when we walked in it was a little busy it was very short staff... I couldn't tell you who the manager was or the general manager was so apparently there was no lead leader or anything like that the way things were running in the back of the restaurant when we got to our table it was very dirty I remember a year ago Sunday it will be a long time before I go back there a lots of room for to fix things I was very disappointed in the choices In the Heat of the pizza the pasta was warm

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10:56 pm EDT

CiCi's Pizza cici’s food safety violations and staff

Food safety violations observed (putting fresh lettuce on old limp/brown lettuce. All of the food was cold and hard and I had to ask numerous times for fresh foods. Staff did not pay attention to foods I requested when it came out of oven and watched it sit there for a good while, I had to go back up and request the items again. Staff spent more time visiting with each other rather than customers waiting to order. I was there on Nov. 1 at 3:00. This store is usually well kept and greetings and "thank you's" when leaving as is usually the case was not done on this visit.

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7:53 pm EDT
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CiCi's Pizza service and food

I am new to the woodlands Texas. Brought my grandchildren to eat on Saturday night at 7pm . NO food on the buffet(I mean it was empty) there was no Alfredo sauce. The noodles were ice cold. Young man (Manager I assume) standing around laughing with 3 girls behind the counter. When I ask why there is no food very nonchalant he would make some. There were quite a few people I. The restaurant and all were making comments about no food. When I did get bbq pizza there was no cheese on it. Just bread and bbq sauce. This is horrible. The cici's in Alabama is wonderful. You should shut this one down or get control of it

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8:56 pm EDT

CiCi's Pizza management treatment of employees and dress code

Upon entering the cicis restaurant we were greeted by a bitter complaining manager. She spoke very negatively to her staff. Mainly a young girl named Briana. She complained to us about her just a few steps away from her. It was very unprofessional and mean. This manager was also wearing FLIP
FLOPS for shoes. If we hadn't already ate once we seen her shoes we honestly would have left before paying or eating. That is highly unsanitary. I have a photo of the managers shoes. I couldn't believe she was allowing herself to work around food with open shoes as such. I spoke to the girl she was hateful towards and she explained that she felt singled out that the woman (Samantha) seemed to pick at her more than anyone else but other employees agreed that she was very mean to them. You cannot treat your employees this way and expect to have a friendly, loyal staff. I work in management and have worked in food management. One bad leader can ruin the whole crew. It was sad to hear that the young lady (briana) planned to quit because of the treatment she was receiving. She was doing an excellent job and was very friendly. At first I was concerned because of the treatment of the staff but after seeing her shoe selection I was appalled. We will not be returning to this Cicis location and that is sad because it is the closest location to us. Overall bad experience. I hate to see employees being treated so harshly and unfairly.

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Update by AmandaWhitlow2018
Oct 13, 2018 8:57 pm EDT

Very disappointed in this company for allowing management to wear flip flops while serving food and for treating their staff so poorly

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4:19 pm EDT

CiCi's Pizza employee yelled at my child

Every Saturday me and my 3 kids go to the CiCi's Pizza in Orange City. We all get the buffet and drinks which comes up to $28 and change I also give my kids $10 a piece to play games they usually play while their personal size pizza gets made because they all like the chicken alfredo. Today we were there and as the pizzas were being made my kids as usual went to play their games. Sitting at the table on the other side of the restaurant watching my kids I see my son climb up and grab something behind the basketball and employee jumps up yells hey to the top of his lungs gets the whole restaurants attention so me as a parent get up to go check and see what happened my son dropped a coin behind the basket and was just grabbing it this employee made such a scene I was so embarrassed I ask for the manager and left.it's not the point that the employee got on to my son for trying to get his quarter it was a fact that he had to bring the whole attention of the dining room to my son when all my son was doing was getting his coin to play his game of course now I have to take my children somewhere else to eat because of how embarrassed I was I will not eat at that Orange City location again. I can't believe how embarrassed this had made. The Manager was very apologetic but I was so embarrassed because the whole attention of the dining room with on me and my children. As I told the manager yes my son probably should have came and got me and told me hey I dropped a quarter but he thought he could just grab it real quick. I don't even yell at my kids I don't understand why an employee would think it was okay to yell at my kids

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icemanfist
, US
Nov 24, 2018 6:05 pm EST

There is a thing called parenting, if you are not going to do it someone else will. Trust me they would treat your children like princes and princess or angels if they do wrong. If your son got hurt while climbing on their game structures you would sue when you were being a neglectful parent.

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3:08 pm EDT
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CiCi's Pizza over charging

I am very disappointed with this cici's. I never pay attention to my receipts or what I'm being charged. In this case I happen to do so.

I have noticed first hand this particular location being an unfair and not honoring coupons. This happened to a Hispanic family simply because they could not read in English to know exactly what the promotion entailed. It was a coupon for a .99¢ kids buffet with a purchase of an adult buffet. The manger came to help the cashier ring up the promotion. The manger said she couldn't do it because the cashier had already rang them up. The cashier said I haven't charged them yet. Since the family did not understand English and did not know that they had not been rung up the manger still went on and charged them full price. I stepped in and told them that was not right. She had not rang them up and regardsless even if she had she could refund them the difference. I could tell the manager was upset with me. After the family paid and had sat down. I went back to talk to the manger and told her she needed to honor that coupon. She then did the math and gave them cash for the difference.

Now I look at my receipt and I noticed that I'm being over charged. Kids buffet is $4.29 witch includes child drink.

This needs to be made right. I don't think this is a simple mistake. I think the managers knows exactly what they are doing.

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Tabarusky Gene Dunagan
, US
Oct 19, 2018 9:14 am EDT

Just FYI, the kids meal price at Cici's does NOT include the drink. The drink is a seperate charge. It's this way at almost, if not all, Cici's.

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P
5:55 pm EDT

CiCi's Pizza rude manager

Actually, this is a formal complaint: I entered my neighborhood Ci Ci's Pizza #877 located at 935 N Shepherd Dr Ste 10 Houston, TX 77008 yesterday evening at approximately 5:15pm and gave my CiCi's guest survey code to the Manager at the register. He then very rudely told me that he doesn't take those coupons. I told him that I have been a valued CiCi's customer for many years and have been taking the guest survey and using the coupons since they began. He still refused, so I left the restaurant and am very angry and disappointed at Ci Ci's treatment of me as a long-time valued customer.
Unless CiCi's Corporate makes this up to me, and reprimands that Manager, I WILL NEVER EVER SET FOOT IN ANOTHER CIUCI'S!

Also, that location closes at 9:00pm, but the website, and sign on their front door says 10:00 pm weeknights says 10:00pm.

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5:30 pm EDT

CiCi's Pizza employees

I am in Killeen, TX CiCis pizza and NONE of the employees are wearing gloves, not even the people in the back cooking the food. I can see them from the front of the store. I can NOT find a clean table to sit at with my family. I had to use my personal wipes to clean the area. This is unacceptable & it needs to change. NONE of the managers on duty are saying anything and allowing other employees to do whatever they want. The manager that served me my wings was laughing and joked me around with other employees before she handed me my food. And proceeded to be unprofessional while handing me my food. NO ONE is actively at the register when customers come in and there is a line of people waiting to sit down in an almost empty restaurant. NEVER coming back until under NEW management.

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1:22 am EDT

CiCi's Pizza the food, service

On Sept 27th 2018 my husband and I decided to give cicis another try because the last time we were there it was awful we didn't complain just decided never to go back.well I guess we should have stuck to it we arrived about 1:30 the manager very cocky took r money my husband asked him if they had a meat lovers with jalapeno thin crust instead of the manager saying no sir let me make that for u we get no all we got is a deep dish meat lovers no jalapeno kept r mouth shut we got r food I then asked for the brownies cuz I love them was told in a rude say nope not making those right now again kept my mouth shut we sit down to eat and I gave never tasted pizza so awful the taste of garlic was so strong it was hard there was nothing good bout it and the whole time were tring to eat n talk to each other the manager talking loudly caringbon a conversation to another employee very in professional I have been a manager of a pizza Establishment and never would I even allow my staff to act the way they did I do have my receipt ps if u need a real manager to run that store n Jeep customers happy u let me know I'm 43 I don't play kids games like ur manager acts

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4:51 pm EDT

CiCi's Pizza gift card won in contest

Re: your digital scratch-off contest (August?) My husband's first scratch was a winner! $10.00! This card arrived earlier this month. The number is: [protected] [protected] 8. When we went to use the card we were told that it could not be processed. The store even called the number on the back, and entered the serial number. Even though the info on the back of the card states that the same number will connect you with customer service...it doesn't. We were surprised and embarrassed, and had to dip into our own pocket. We tried several more times to access info through the number, but had no luck...…….

On 9-11/18 we accessed your complaint site and were assigned GHVH8
On 9/12/18...having received no response, we accessed again # GHZD2
On 9/18/18...having received no response, we tried again #GM8ZW...…
Today is the 22nd, and we have yet to have any contact. PLEASE review our e-mail to your company, and clear this matter up. We would really like to redeem my husband's prize, and enjoy a Seniors Buffet

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5:50 pm EDT

CiCi's Pizza birthday pizza offer through app

Not sure if my complaint was received!
I was filing this complaint because of a rude worker at the Lake City CiCi pizza. I just went in to claim my free birthday pizza that came across my CiCi pizza app. I showed the offer to a worker at the counter & she said she needed a code. I told her there was only one showing for the buffet, but i wanted the pizza not the buffet. The app said I could get either one-buffet or pizza. The worker called someone on the phone, I imagine it was a manger. The worker told the person on the phone what I was wanting & didn't have a code for the pizza, but had one for the buffet. The person on the phone told the worker to write down what I was getting & she would take care of it the next day. I wanted to add extra toppings to the already one topping & the worker told me I couldn't do that because she wasn't ringing up the pizza for me & that would be confusing for the person who would be ringing it up the next day. I told the worker that I did this last year with no problem and didn't know what the problem was. She said that the business was under new management and that they didnt 'do' free pizza! I asked where the topping list was and was told they don't have the topping listed and why I needed it! I reminded her that I was getting a free one topping pizza; she said pepperoni, sausage, ham & ground beef. I told her I didn't want meat, in which she replied, "What do you want?" I told her I didn't know because I don't know what they have; finally I told her to just put spinach on it! The worker said, "Alfredo?" In which I responded, yes. I finally got my pizza even though I felt harassed and rudely spoken to

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Update by barb66@bellsouth.net
Sep 20, 2018 6:11 pm EDT

I'm filing a complaint about the difficulty I had trying to get my free one topping birthday pizza. I went into the Lake City CiCi & showed the offer on my phone to a worker at the counter. The worker said she needed a code, but i told her there was only a code for the buffet but i wanted the pizza, not the buffet. The offer was for either a one-topping pizza or a buffet. The worker called someone, I image it was the manager/owner & explained what I wanted, but there wasn't a code. Whomever was on the other end of the phone evidently told the worker to write down what I wanted, the code I did have for the buffet & they would take care of it the next day. I wanted to pay for extra topping, but the worker said i couldnt get them cux she wasnt ringing up the pizza & it would confuse the person who was going to ring it up. When I asked to see the list of their topping, the worker asked what I needed that for & I reminded her that i was getting the one topping free pizza. The worker said they dont have the toppings listing, what did I want?! I told her I didnt know because I didnt know what they had. She said pepperoni, sausage, ham & ground beef. I told her I didn't want meat & that's why I wanted to see the list of the toppings. Be disgusted with the whole ordeal, i just told her spinach & she asked, alfredo? In which I said, yes.
The worker spoke rudely to me and I just felt harrassed

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Tabarusky Gene Dunagan
, US
Sep 21, 2018 2:09 pm EDT

This is a third party complaint site. Cici's doesnt monitor this site, so you need to take your complaint to Cici's corporate if you want someone to respond to it.

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3:44 pm EDT
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CiCi's Pizza the whole establishment and service

The cici's at Brownwood, Tex at 1107 Clements. The date was September 15, 2018. My family and I entered the establishment and were not greeted. The girl at the counter simply stood there I finally had to tell her what I wanted. At first sight the place was very filthy and unkempt. The buffet was dirty and sparse of items. There were no clean forks or spoons and several of the plates were still filthy. The floors and tables were filthy and the device was poor. We are ourselves dropped a piece of pizza on the floor and watched as the crew and what seemed to be a possible manager walked around it. No one greeted us and I couldn't even eat my food the establishment was so appalling. We left and were hungry and disappointed. We've dined in other Cici's before and things were great so this was a very large loss financially and very unsatisfactory.

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Phone number

+1 (972) 745-4200

Website

www.cicis.com

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