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The good, the bad, and the ugly - discover what customers are saying about CIC Credit Monitoring

Welcome to our customer reviews and complaints page for CIC Credit Monitoring. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CIC Credit Monitoring.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CIC Credit Monitoring's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with CIC Credit Monitoring, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with CIC Credit Monitoring. Your feedback is an important part of our community and will help others make informed decisions.

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5:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CIC Credit Monitoring Unauthorized access to bank account for credit reports

Please find below the certified letter I sent to CIC Credit Monitoring who is also Experian and have those niffty comercials freecreditreport.com. They only supply a fax number and a P.O. Box number for Consumer Relations which is where you are directed if you have a dispute. They have not responed and are still taking out money from my account, and have been doing so for over a year.

February 10, 2009

CIC Credit Monitoring
Attn: Consumer Relations
P.O. Box 19729
Ervine, CA [protected]
Re: Incident # [protected]
Incident # [protected]

CIC Credit Monitoring,

Please find enclosed copies of my bank statements from 2/13/08 – 1/13/09. I have highlighted the debit amounts of the monies that you have deducted and the overdrafts that have resulted because of your unauthorized access to my account. Again you state that you cannot find anything that shows any debits in the amount of $9.95. The total of this debit of $9.95 for 12 months is $119.40 (I haven’t included a copy of the bank statement ending February 13th as I have not received the statement yet, but my bank states that the amount of $9.95 was extracted on 1/30/09). Also the overdrafts have a total of $78.00 plus a $10.00 cont. overdraft for a total of $88.00. This brings the total due me at $207.40. I have also included my letter of 8/28/08 to you regarding this situation, which I might add had no response from you. I have also included a copy of my driver’s license so that you can confirm that I do exist. Again I have sent a copy of this letter to the FTC, FCC, and Consumer Fraud. I expect a speedy refund and expect you to no longer access my account.

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HigherScent
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Jul 25, 2008 1:26 pm EDT

For 10 months my account has been being debited $9.95 a month. I have tried unsuccessfully to contact this company and am very desperate to get my monies back and get this company screwed. I have never given anyone my information to do this and I am extremely angry. If there is anyone that can help me get some information, please do so.

Thanks

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Cindy Hope
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May 10, 2008 6:52 am EDT

I went online to get a free annual credit report and the following month I noticed CIC credit monitoring was taking money out of my account. i did not authorize this charge and I dont even think it was a full month before my account was drafted for this charge. I have not been able to contact the company--please help.

Cindy :-)

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Michael Santos Jr.
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Feb 05, 2008 12:00 am EST

Since I signed up for a FREE CREDIT REPORT, I never received anything that has given me a credit score. I have since then been occurring charges for something that is useless at this point. My account her on GUAM, USA has been debited for several months in the amount of $9.95. This is really ridiculous and an inconvenience.

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bobby padgett
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Nov 30, 2008 9:20 pm EST

billed with out my athorixation, this is what is wrong with this cuntry.no regulations on these predetory companys that take our money for doing nothing but being pety theaves.

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theresa abusamra
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Oct 20, 2008 4:47 pm EDT

this was supposed to be free when i tried to cancel it theres no number to call and their still charging my bank account i have nw notified my bank about this

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Scott Pinckney
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Sep 29, 2008 8:56 am EDT

Advertized free credit report but apparently in the fine print you had to cancel within 30 days otherwise you are automatically charged $11.95 a month.

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Elisabeth Gallegos
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Mar 26, 2008 3:56 pm EDT

CIC Credit Monitoring has been taking money out of my account after canceling, they took about $527.35 for over 2 years for both me and my husband. What can I do to get that money back... Plz advise smb!

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kaying thao
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Aug 13, 2007 12:00 am EDT

CIC credit monitoring has taken money from the bank account for the past few months. I haven't received any service from them. I just called to cancel my account but they said there was a problem with my account.

Beware!

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Mary A. Bollinger
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Jul 18, 2007 12:00 am EDT

Before the trial credit report period, my bank account was charged for this free service. I will contact them but wonder if that will clear up the situation.

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Sharon Parks
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May 31, 2007 12:00 am EDT

This company has been taking $9.95 out of my checking acct w/o my knowledge. Then at the same time MNI Credit Report took out $9.95 2 times on the same date May 12, 2007. Whats up with this? I thought I was getting a free credit report!

Thank you,
Sharon Parks.

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11:54 am EDT

CIC Credit Monitoring unauthorized credit card charge

This company used a promotion of free credit score analysis online. Aparently somewhere in "fine print" there was a 30 day cancellation phrase which went unnoticed. The service was never used nor was the service needed. $9.95 was charged to my credit card for four months before I noticed. The company will not refund nor are they even polite. This is a ridiculous practice which should not be allowed to continue. I can just imagine how many others have been ripped off by this unethical company!

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Mimi
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Aug 16, 2008 11:13 am EDT

I made a complaint with BBB and within one week there was a refund on my credit card.

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Danielle
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Apr 09, 2008 10:44 am EDT

They have charged my debit card for 4 months i dont know how to stop them if anyone knows how please write me and tell me.

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12:00 am EST

CIC Credit Monitoring Scam artists!

Oh. My. God. My dear roommate unwittingly signed us up for this service and within 30 days (Per their instructions) i called to cancel it. The woman on the phone actually said that the account had been canceled/closed and that no further charges would be accrued. And wouldn't you know it, i proceeded to spot $60.00 worth of "cic" charges on my credit card within the following month. They are liars and thieves.

Do not use cic.

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SoICanBePhishedandSpammed IThinkNot
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Jul 24, 2007 12:00 am EDT

Signed up for a free credit report, and had to join, got kicked out of the process, got back in, have been charged this fee for about a year. Did not know what it was for, and neglected to verify why it was being charged. Tried to contact the 800 number and have tried for 7 business days in a row. I have called in both morning and afternoon hours, waited on hold between 15 minutes and 1.25 hours before giving up on getting an actual person to handle my questions.

Ridiculous.

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12:00 am EDT

CIC Credit Monitoring Unauthorized charges on bank account!

My son was arrested and in jail when he asked me to check on his bank account for him. I noticed that there were charges to his account from CIC Credit Monitoring that appeared on his account. Monthly fees of $9.95 and one month CIC Credit Monitoring charged him $19.90.

It was about a month after he was placed in jail that charges from CIC Credit Monitoring appeared on his account and he does not know where these are coming from.

I have contacted the bank and they have said that they will look into it.

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12:00 am EDT

CIC Credit Monitoring Rip off - being charged to &Free& service!

I was having credit problems and needed to get a copy of my credit report, so I went to freecreditreport.com to get this "free" report. This was a cite that my attorney recommended. It said to give my VISA number, so I could be charged a $1.00 fee. I got the report, but a month later, I get charged $9.49 for "credit report monitoring", which I didn't need. I have called every month for the past six months to get this stopped. They refuse to do so and I get charged every month. The only recourse I have is to get a new bank card with a new number, which is extremely inconvenience. These people are fraud and need to be run out of business.

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Mad Consumer
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Jun 29, 2007 3:04 pm EDT

[protected] is the number to contact these frauds. Give them hell and get your money back!

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Shane Flick
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Apr 08, 2007 9:56 am EDT

They took 12.95 out of my account and i want my money back. Who do i call to get it back?

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

They are charging my credit card without my permission. How can I stop this and get my money back? Advise smb!

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12:00 am EDT

CIC Credit Monitoring CIC Credit Monitoring Service Experian consumer fraud!

I applied for a "free" credit report and was able to recieve it. However, my original attempt at cancelling it was futile. I was charged several months in a row. I've called again and this time I received e-mail confirmation that it had been cancelled. As a "courtesy" I will receive 1 months fee back ($12.00).

This CIC Credit Monitoring is associated with both Lending Tree and Experian.

The number I used to cancel this mess was [protected]. It's taken me a couple of hours this morning to tend to this. I was given several numbers to call first.

This all starts with consumerinfo.com Naturally, that doesn't match the name on you bill.

Good luck for everyone else. My bigger concern is that Experian condones this type of consumer fraud. And we depend on them to keep an honest record of our credit? Unbelievable. Where is their accountability?

Scot

Service details:

CIC Credit monitoring service
Experian
Lending Tree

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Joseph Edward Kemper
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Sep 06, 2007 12:00 am EDT

On 8/16/07, $79.95 was withdrawn from my debit card account. I have no dealings with them, and when I called their number - [protected], I was told they had no record of any transaction. Their name and number were taken directly from my statement.

Beware!

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M. Hickman
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Apr 29, 2008 9:30 am EDT

I am one of the victims of the CIC Credit Monitoring, it has been a nightmare to get this issue resolved. Going to this website has been a hugh help. It is frightening to know that I was not the only victim. I was advised by a very nice young woman with Equifax to dispute this issue with my bank. Eqifax had nothing to do with my charge, but I appreciate the young womn assitance, I am very pissed off with Experian. Low down dirty dogs.

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rebecca CHATHAM
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Oct 30, 2007 7:26 pm EDT

THE COMPANY FREE CREDIT REPORT .COM HAS BEEN STEALING MONEY FROM MY DEBIT ACCOUNT FOR 9 MONTHS. I HAVE CANCELED WITH THE 7 TIMES THEY DON'T CARE.THEY TOLD ME TO GO TO THE POLICE I DESPISE THE HORRIBLE PEOPLE E THEY ARE LIARS AND THIEVES,THEY ALSO USE DIFFERENT NAMES BE CAREFUL DON'T GIVE THEM ACCESS THEY WILL NOT STOP TAKING. I HAD TO CLOSE MY BANK ACCOUNT.

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Michael
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Sep 11, 2006 1:14 am EDT

Hi, I recently started having those CIC credit monitoring report charges on my account.

I then googled the name and found tons of reports on your site regarding them.

after reading a few of your comlaints, I noted people trying to contact them directly and having failed success.

I have recently just taken care of the problem and had the charges stopped by contacting the original company, in my case Equifax. It's through their credit monitoring service that the monthly fee of $9.95 was charged via CIC.

I called equifax's customer service #, followed the prompts to CANCEL, and then spoke in length with CSR Jeane. Once cancelled and obtaining my confirmation number, I specifically asked Jeane if this could stop the 9.95 charges from CIC being taken from my account. She assured me that this would.

If I get charged again I will return and place a complaint for others to view, however at this time, I thought you might advise your members in some fashion to refer back to the company they originally accessed. (ie www.truecreditreport.com; www.equifax.com; www.freecreditreport.com and most likely the other two credit agencies) as it appears to be through these sites, and signing up for the trial credit monitoring that CIC is then involved. (which as I've looked in the Terms and Agreements, if read, clearly state all charges - I guess some people just don't read things thoroughly)

Anyway, I thought this might help some people out as it was fairly easy once I contacted the place that started it all.

Take care and thanks for having such a great place to vent and post problems for people.

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Bobbie
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Sep 08, 2006 2:26 pm EDT

I got a free credit report months back and $9.95 has been taken out of my bank account ever since. I don't know how to get this stopped. It is listed on my bank statement has CIC CREDIT MONITOR funwdl trm# 9120 800-4wv. I would love to get this stopped. Can you help?

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