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1.4 467 Reviews

Church's Chicken Complaints Summary

50 Resolved
417 Unresolved
Our verdict: With Church's Chicken's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Church's Chicken reviews & complaints 467

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3:59 pm EDT
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Church's Chicken predigist

we ordered some chicken at the drive thru, since the order wasnt ready when we reach the drive thru window we were asked to pull forward, so we did, a couple of minutes later we could hear some one yelling but we couldnt understand, so my wife gets out of the car ann she could see the nanager or owner who is an indian person saying something, my wife asked what was the problem, suddenly this guy looked down and could see my wifw had a star of david and a mesusha pendant, the next thing that happen is that thios guy started yellking worst and said something in his language and fe finished with the word stupi jews, by that moment an employee of thge store came out and asked us to move further up because the manager said so, we refused until we had our orther, so the manager got wilder and started to curse us in his language, so, I know churchs shicken wont care about me, about my wife believes, they wont care about my sons in the vehicle listening to this but, I tought I should let someone know what happened, any way, I am sure we will never buy in any churchs chicken.

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True Israel
, US
Apr 03, 2010 6:24 pm EDT

You are fake jews, idumea, the seed of esau. The word jew has only been around for 500 years. Moreover, being a jew is not the same as being hebrew or the True Israelites. If you are the true jews, please tell me the name of the tribe you originated from. Hopefully, you know that there are 12 tribes of Israel, none being referred to as jews. Please read the 13th tribe by Arthur Koestler, and discover your true ancestry. Shalom

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9:21 pm EST
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Church's Chicken debit card fee

I have written two e-mails to Church's complaining of their "new" to charge more for using a debit card, with no reply. In this day and age, it is unusual for people to carry cash and to be "punished" for using a debit card is ridiculous. I grew up with Church's chicken, but I believe I'll be frying my own chicken from now on.

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3:47 pm EST
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Church's Chicken bad food

i went to chuches chicken on 12/08/09 in 50th st tampa fl
and got the worst service and food..and this is not the frist time! their chicken was stale and their french fries was burnt to were u couldnt even eat it!
when i went inside to eat their was flies and deade flies on the window it was digusting i think they need to close it down or get new mangement becuase the emyloess was just standing there doing nothing but eating at talking!

I WOULD NEVER EAT CHURCHES EVERRR IN MY LIFE!11

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comradecreek
Simpson, US
Sep 18, 2012 3:30 pm EDT

Went by Churches fried chicken today, bought two breasts with side orders. When I tried to eat my lunch at work, all I could smell was old grease and the chicken was almost raw in the center. Showed co-workers the quality of the food they all made faces and told me that they will never buy food there

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Trevor is now a proud father a baby boy
Markham, CA
Dec 08, 2009 3:55 pm EST
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And despite all this you went to eat there because ..., Sorry but the flies on the wall would turn me off even if I did give them a second chance.

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5:32 pm EST
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Church's Chicken HARASSMENT

Hi, myname is april l kelley I worked at church's chicken for maybe a total of 16 hours spread through out a couple day's that is bad for much problems as I had just to get a 13.50 hour check. I was told by cindy that works nights and covers alot of bob's shifts when he leaves town. I could not have my check untill monday and kathrine ali told me that checks were dated for friday's but we got them on sat she didn't know why nobody asks they just get there checks and go on with it fine with me. Cindy was not going to make me wait tell monday for my check that check was for the baby's birthday everyone knew that. That besides the point she said the reason I had to wait was because I quit. You can't make me wait all the other employees said that is not right and they need to quit playing and just give me my check and they told me I could not leave the store untill I paid for the food I owed. Fine again, but when cindy is handing out buckets of chicken to a guy named train in the grey van who brings her to work or she drives it her self he is with her. I hope there is cameras, that is what bob said that he has cameras so if I steal he will know who stole it the first day I started. Cindy has given food to her sister right over the counter taking the extra pennies that the customers leave incase someone else needs help like they did. They trade things for food. Bob the manager today screamed at me while I was on the phone with kathrine he was yelling through her phone over her shoulder yelling at me to bring his damn money back. After kathy got him out of her ear she said bob said bring the money back and he'll give u all your check because I don't think that is right to be giving someone else free food and make the people who work here pay full price that is crazy. I got there to church's today with a police officer because they can't keep my check just out of spite and that's what cindy and bob were going to do make me wait tell monday just because I quit because there always yelling at you or talkng to you like your'e stupid they have no respect for there employees or there customers 13 people walked out because bob was wanting a yelling contest they said they would eat somewhere they could get some peace for once the lady said ya'll are always arguing amongst each other or yelling at the top of your lungs and bob just looked at them and shrugged his shouldres and they said well we won't be back here again. One of the employees told him 10 people had left right before that. He said he don't care cause he don't bob is there only for the money he put his hands in my face with a pen or something a couple times today hope that was caught on camera so I can press charges against him he lied to the other police officer that came when my boyfriend told him not to put his hands in my face again that is disrespectful just cause I don't work there I get that kind of treatment that is not exceptable ut of anyone much less someone who is planning on opening another store in kansas city. I called the better business beauro and the boone county health dept because it was either work with 100.5 fever and other things to mention that should never have been brought into any restraunt everyone knew I was sick if they say they didn't there lieing or loose my job I have worked for alot of fastfood places and managed a few that manager is out of control and he has no empathy for anyone or anything and he's trained his soldiers to be the same uncaring people he is. They curse when ther are children in the building they do not care they say they can take those damn kids home if they can't understand them on hte intercom they yell at them and be rude I have seen so many people just turn arround and walk out or leave the drive through and leave there food church's chicken is a joke that place should be shut down I have never been so angrey and disrespected in my life never have I seen my employees be that unpleasent rude and uncaring I just first would not allow that tipe of behavior I hope the tape from sat the 5th of dec is pulled so someone can see the manager in my face trying to erase my hours after cindy the manager stood right there infront of me told me how to add my hours asked her did I work tue looked and yes I did bob tried to cross that out so I took the peice of paper from his hand so somebody who cares can take care of this matter from here on out. Got my checkstub hours for next check now after cindy right infront of the camera helped me feel out my hours after bob askes her 10times did april work tue she said yes then about the 10th time she got hte hint and said no if you show me on the camera that I am not there I will not bring that to my attorney's attention that is bad I have to hire an attorney just to get my pay check. I have quit a couple places and never have I been so disrespected most places customers are number one not like the cockroaches they have crawling on the floor at church's it's descusting grose. Iam still owed for the 3 dollars to cash my check other people are allowed to cash there check somewhere else and pay for there food they said they were so I should too I have police with me what am I gonna do run off with his 6 dollars of food and. Just hopes someone looks into this it got pretty bad before I even got there bob was screaming over kathrine and my conversation poor management

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ms.nothing
Shawnee, US
Dec 29, 2009 12:22 pm EST

thats a labor law act.

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8:51 am EDT
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Church's Chicken rotten tooth redneck manager

I have tried to use your websites "contact us" feature but iit isn't working properly. so I trust that you will forward this letter to the proper departments. I will continue sending emails until justice is rendered on this situation, and I will even involve government entities to assist in the unlawful treatment received by me and my family at the longview, tx 2000 toler rd church's. I am prepared to forward what happened on witting to the eeoc, and other government bureaus, state and federal, because it seems like no one cares, but us about what happened, and we are just supposed to suck it up and move on, but I don't believe in that kind of lame pacification. my fiancee', tyron london was fired for being 6 minutes late. our son had a 2:50pm doctors appointment and longview diagnostic clinic, with dr. russell. I have written proof, and I can fax it in to corporate for review. on october 22, 2009, tyron was 15 minutes late because I had a medical emergency, where I had to leave via ambulance. I have proof of this also. when I tried to explain to the manger, danella she was rude and grumbled under her breath and even yelled at me, saying "I do not work for her." tyron has been picked on racially and in other ways that I have observed. tyron doesn't want to 'cause any trouble', so I am sending you the email from the injustices I feel my family has endured because of danella. please call us as soon as possible. my name is latosha stanfield. phone number [protected]. please forward me your fax number so that I can send in documented medical proof of the two incidents that occurred for 1) my emergency hospital treatment by ambulance and 2) our son's impromptu doctor's visit that was rightfully scheduled. we were told by danella that all tardiness could and would be excused with written medical documentation.
Also, I would like to include that tyron told me the day before he got fired, he smelled weed/marijuana inside of the church's store. he said he was shocked to smell that inside the store. then, the manager danella, begged tyron to please not to tell anyone. this woman, danella is running a strange program. tyron is too scared to tell on her, but I don't work for church's I am not scared to tell on this racist woman running a muck. this letter will be forward to any and every department that I can locate an email address for until something is done about this evil woman, danella.

Very sincerely,
Latosha stanfield

Ps — I am interested in owning a church's also — the longview, tx 2000 toler rd church's. I will send my franchise interest to the proper email. thank you for reading this. also, I can scan over the medical document via email to you also if that is more convenient.

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efupayme
, US
Jul 12, 2011 2:29 am EDT

trevelintom 4got to eat a dick an shut the ### up

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efupayme
, US
Jul 12, 2011 2:27 am EDT

### YOU I can say what I please ###

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travelintom
, US
Feb 02, 2011 1:32 am EST
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Maggie is right, "Fight Injustice" has no business butting in. When shy buys her franchise, she can hire Tyrone and evaluate just why (or if) he was fired for just the one infraction.

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11:45 am EDT
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Church's Chicken poor service/bad food

I went into church's chicken at 1409 Broadway in Gary Indiana on Tuesday September the 29th and ordered 5 of the 0.99 cents specials.The service was horrible, the chicken was cold, and the person that serviced me would not get the manager for me, nor would she give me her name

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DiRevamy
Gary, US
Jan 31, 2014 2:56 am EST

I went into the same Church's on Broadway on 1/30/2014 and will never go back there again and also will make a point to tell anyone I know or run across to never go there. The cashier was very pleasant but the manager was the most horrible person I've ever run across in customer service. She screwed up my order and gave me old overcooked chicken on what she did get right. I called when I realized I was missing something and she basically said too bad and hung up on me. There is absolutely no way this woman (and I use that term loosely) belongs in any type of position dealing with people...hell...I don't even think she deserves to deal with animals! She is truly a person that does not deserve her job because there are so many people out there who would love to be in her position and take it seriously. I will now travel across the city rather than patronize the location close to me if I ever want Church's again. Gary need businesses downtown but this one needs to close down or revamp because they will never survive with this manager there. I would rather go across the street to the Popeyes that never has chicken ready than to deal with this horrible manager at this location. I'm making it my mission to spread the word!

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travelintom
, US
Feb 02, 2011 1:20 am EST
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I hope you took the time to write to Church's with enough specificity to identify the employee.

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6:28 pm EDT
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Church's Chicken gave wrong order trur drive thur

I went thur drive thur ordered 2 breasts & 2 thighs I got home and discovered what they gave me for breasts was
some kind of dard meat and what I was given for thighs was chicken backs. I called them and told them what they did, that I did not appeciate them doing that to me and that they just lost a very good customer.

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Kevin Richards
utt, US
Jul 13, 2015 12:55 pm EDT

Once again people make mistakes, if you are old enough to drive, you are old enough to check your order.

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1:54 am EDT
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Church's Chicken worst food place ever!!!

Went to this place for spicy chicken, was told it would be 25 minutes until it was done. So i pulled to the side and waited. I had my windows down and could hear everything that was ordered and what was said at the window as well. Meanwhile 15 minutes later a lady came thru and ordered spicy chicken at which they told her to pull to the side as well bcuz it wasnt done. Afterwards me and my husband watched 3 different set of cars full of ppl come thru the drive thru and order spicy chicken and pull up to the window and get it IMMEDIATELY and WITHOUT paying for it! Before i could pick my jaw up off my lap the manager came out to the lady that was 15 minutes behind me and ask her "What did you want again ma'am?" She said spicy chicken and he walked to the drive thru window and got her spicy chicken and walked back over there and gave it to her and she drove away. Furious i storm outta my truck and try to walk in the door at which was locked so i went to the drive thru window and said that was [censored] that you gave her food before me when i was sitting here 15 minutes BEFORE she was even here and you gave all them ppl spicy chicken for free and didnt even acknowledge me at all! He tried to say the lady didnt get spicy chicken and i was like dude look over there, there is a WHOLE F*CKIN pan right there that says spicy chicken and your sitting here saying there is none! I said i want my money back NOWWWWW! Three guys there apoligized and ask me if im sure i dont want the spicy chicken which i said HELL NO i want my F*CKIN money back and i mean RIGHT NOW! Finally got my money and never have been back since.
Moral to the story is dont go there, they got poor customer service and obviously dont care about there customers at ALL!

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Kevin Richards
utt, US
Jul 13, 2015 12:39 pm EDT

They should have called the police on you for being hostile and behaving like a four year old.

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sonny talamo
Gretna, US
Jul 13, 2015 12:24 pm EDT

gretna louisiana terry parkway.food was not so good, had to much batter chicken was not cut up right bones splinted will not go back again.

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travelintom
, US
Feb 02, 2011 1:24 am EST
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I wouldn't go back there either. But, why post here? We should avoid ALL the Church's in Georgia because of one incident at one unidentified store?

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12:13 am EDT
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Church's Chicken where's the soap?

Is it asking too much to expect your meal will be hot or at least very warm when they give you the food at the counter? I mean after all you are paying them money for what your about to eat. It's as if they're doing you a favor to get the order right the 1 st time. I realize this might not be a desired career choice, but come on; take a little pride in whatever you're doing ! This is ALL restaurants not just this one I am about to dump-on.
I noticed on the menu there was a chicken sandwich w/ cheese meal, so I ordered it instead of the usual 3 piece meal. Then I went to the restroom to wash my hands. There were 2 soap dispensers, neither which had soap in them & they both looked broken. I wasn't going to say anything about that until I left with the food in my stomach. ( I worked in some fast food places when I was younger. This a good tip ! ) I took a couple of bites & noticed the cheese was cold. Then I realized the center of both chicken hockey pucks were cold also. So I went to the counter & waited & waited & the manager asked what I needed. I told him (see above) & he said he would get me another one. This led to a dilemma: Do I eat my fries while they're still hot, or wait till I get the sandwich? Hmmm, OK I chose the 1st option. As I was finishing the fries, the mag. walked by me to go to the restroom, on his way back, if I got my sandwich. you know, the one he said 5 minutes ago he said he was going to get me. I said, "No not yet". He brought it to me & it was steaming hot. This was not a slice of a chicken breast but like "chicken a la blender". I should have ordered the 3 piece (at Popeye's).
On the way out, I asked an employee if I could speak to the manager & I said to him, " I noticed that your 2 soap dispensers in the men's room don't have soap in them & I was wondering how you all wash your hands?" He said, "We have a sink in the back that has soap". For some reason this response was not very reassuring. I wont be back to witness the Church's decline anymore.

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RarelyComplain
Warren, US
Jan 06, 2013 2:34 am EST
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In Michigan empty soap dispensers in ANY restroom gets them a huge fine. All you do is call the health dept and report it. They actually will come out and look and fine 'em on the spot. My reply to the manager would have been., , , "well employess use the bathroom don't they? Or do they pee in the sink "in back?' Dope.

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Church's Chicken slow service

I went into this churches chicken today around 6:52pm. She told me there would be a 15 wait on Chicken. I said ok and was wondering why they were out of chicken when the store did not seem that crowded. I ended up waiting over 30 minutes for a 10 piece mix. The employee taking the orders was not that friendly, not rude but did not care you are waiting on the chicken. After 20 minutes i had to ask for a curticy cup. A few other people that was in the drive throw came in and was not happy also.

When i did get my order, i was not told "I'm sorry it took so long for your order or nothing. Only your order is ready." Employees need training on manners.

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2:08 pm EDT
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Church's Chicken shortchanged

On Sunday, July 19, I had dinner at store #10329, my order # was 244. There were two peolpe standing by me: one picking up his order and the other placing his. The second man, Jon T. Strout of Sand Springs whom I have known for 30 years and will attest to his character, showed the contents of his wallet to myself and the other gentleman, saying "I keep breaking these 20$, why do I never have change?" We laughed, and easily noted that there were only 20$ in his wallet. On paying for his meal, the girl at the register gave him change for a 10$. Confronted with this, the manager counted the drawer and it came up 4$ short. He said this proved the girl was right, but I know what I saw with my own eyes. We won't be back-- unless it's to get our 10$.
Jerry Waller
718 Grant Ave.
Sand Springs, Ok 74063

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DORIS63
Hobbs, US
Jan 12, 2012 2:26 am EST

WE LIVE IN NEWMEXICO AND THEY WILL NOT HONOR THEIR PRICES ON THE VALUE MENU BEHIND THEIR REGISTER. WE GOT CHARGED FOR 7 PIECES WHEN WE GOT HOME I CALLED. THE MANAGER SAID THAT THEY churches CAN CHANGE THE NUMBER OF ITEMS AND STILL THEY WILL CHARGE THE VALUE MENU 9.99 AND WEcutomer JUST HAS TO PAY WHAT THEY WANT TO CHARGE. NEVER MIND THAT THEIR MENU BOARD BEHING THEIR COUNTER SAYS ON THING AND WE ONLY GET 7PIECES FOR THE VALUE MENU PRICE THEY WANT TO CHARGE US. BELIEVE THIS IS NOT A GOOD WAY TO RUN A BUSINES. INSTEAD OF SHORT CHANGING US IN MONEY THEY SHORT CHANGED IS IN THE NUMBER OF ITEMS. WE WILL NOT BE GOING BACK AFTER 10YRS, KENTUCKY WILL GET OUR BUSINESS

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Church's Chicken disreguard for human life

I, arrived at churches chicken on park blvd in pinellas park, florida at approximately 1:30pm on 7/13/09 to purchase take out lunch. During the process of my order i decided to use the restroom facilities. on an attempt to enter the mens restroom it was discovered by me that there was a customer unresponsive lying behind the resroom door. I immediatelly attempted to force my way into the restroom but was unsucessfull. I attempted to obtain help from the staff, but they would not help. i told the casheir that there was a customer uncontious and non responsive on the restroom floor; she stated quote un-quote "What the hell am I suppose to do about it"! My brother who was with me at the time immediately dialed 911 for the paramedics. I requested a manager but was told that there was not one available to talk to me. I requested the business 1-800 number but was told to leave the primises because i was causing a scene. they told me that if I did not leave the property they would call the Police. I said fine, call them. I was threatend by the presumed boyfriend of the casheir whom was not wearing a name tag. presumed because she was sitting on his lap during our conversation. A churches chicken box was pushed in my face by the other male empolyee on site in which he then stated quote un-quote, " if u want a number to call look on yo chicken box ###". During this Emergency unfotunately none of the employee's went to check on the customer in the restroom. I was horrified and appauled by this incident. They kicked me out of the resturant, so therefore my brother and I were left standing outside looking in until they drew the blinds on us. I could still see in between the blinds and the table and could clearly see them giving no attemp at all to inquire on the status of wheather the customer on the restroom floor was dead or alive. 911, the non-emergency number to law enforcement and the churches chicken 1-800 number was called by me and my brother. It is an unfortunate and sad matter that the employee's in that establishment would have such disregaurd for human life and quality of the well being of a customer. I am not sure if anything has or will become of this matter, but I feel it is a very serious issue that needs to be addressed, so just in case its not I would like the city to know about the type of customer service they will receive when they enter the churches chicken on 5498 Park Blvd Pinellas Park, FL. I seriously expect some response to this horrendous Incident before I move forward with my Public statements on this matter. Thank you

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spfi1251973
Irving, US
Nov 01, 2009 5:32 pm EST

i thinkit speaks ofthe type people churches in florida chooses to represent their company . nothing like that would ever happen in Texas

inetbiz
inetbiz
Destin, US
Jul 13, 2009 6:27 pm EDT

According to a federal Good Samaritan Act you were well within your rights to report an injury. You should forward this information onto the injured person's attorney for civil lawsuite and contact Church's Friend Chicken Inc. with the store number. http://www.churchs.com/company-contactUs.html

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12:35 am EDT
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Church's Chicken spoiled chicken served

I ordered the regular fried chicken using the drive thru. I ordered 2 pieces, mashed potato and 2 bisquits, and a strawberry drink. I took off as I had to be somewhere else soon and didn't have time to sit there to eat. I got a couple of blocks away and grabbed the drumstick. I took one bite, almost threw up and spit it out it was so spoiled! I drove back and returned my food. I should have requested my money back but, well I was hungry and against my better judgement I ordered new chicken, this time spicy. That is when another customer told me that another customer had just returned a 9 piece family meal. I should have left then but I did go ahead and eat the spicy chicken. It must have been bad too, but just because it was so hot I couldn't tell until later that night and this morning when I had a bad stomach and pain. They should have stopped serving their chicken until they figured out what was spoiled and what was not as they were using the same tools, flour, and grease. I guess I deserved that stomach ache for being stupid enough to go ahead and eat there. Won't make that mistake again. The management should put some checks and balances in place so if you get several complaints, at the same time ALL saying the food is spoiled, Stop serving it until the problem is solved!

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DavG56
, US
Aug 31, 2009 6:11 pm EDT

Misleading and deceptive advertising...Poster on window adverising 12 piece chicken for 7.99...for mixed...MIXED in large print...legs and thighs in small print under the 7.99 in find print...When driving by churches the word MIXED is the attraction for 12 piece for 7.99...using the bait tactic...when you order the 12 piece MIXED for 7.99...sales person tells you ...7.99 is for the LEGS AND THIGHS (read the fine print)...the fine print is not readable from the street...Posters need be removed and corrected...it was embrassing when did not have enough money to buy chicken for my family...My name is David G. Soliz Address: of churches Fried Chicken ...3402 Leopard st.Corpus Christi, Tx. 78408 ph#8842513 Don't forget to read the fine print...

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Ms. Lady jones
Ft worth, US
Mar 22, 2011 4:59 am EDT

I have tried several years to give this location a chance seeing as I have lived in this area for many years. I have stopped on many occassions only to Bo back hoping the quality was better. Every time I go the chicken is always crippled or broken bones especially the leg parts and wings. The spicy chicken is always overfilled and dry. It wasn't until I went to another location that I actually had some spicy chicken that was was cooked right. The manager only hires young and very immature kiDs. They need to get it together.

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Carrol Maxwell
Vidor, US
Feb 15, 2012 5:43 pm EST
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Ordered original got spicy. Saved 2 pieces for my husband & I, gave rest to dogs. Did not discover pieces was spicy until I tried to eat. Dogs would not eat. I demanded a refund & was refused by phone. Next am (2-15-12) I took the chicken back to them; was accused of adding pepper, they did not do! I'll never go back.

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binder
, US
Jun 18, 2009 3:31 am EDT

You know you're in a bad neighboorhood if there's a Church's Chicken down the street.

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10:30 pm EDT
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Church's Chicken bad service

Please do something about your ilgeal employees that is working here they are rude cannot undrestand english talk crazy to you the customer the leaf do not fall far from the tree the manager is no better he has no manager skills he lets these people say antthing they like make the customer wait for everything please come on now I just was happy as could be when I met the new black manager lady from louisiana always smiling, friendlythank you asking you to come again she needs to come back and give them a little more lesson so we can want to return why do arguing has to go on all the time here and the prouduct are bad as well as the service do you have a plan or are you just here to make the money I am going to tell the better business they should look into your staff something is not right here the employee are saying you cannot keep any one good here because the manager cater to his mexican employee, is there something else going on because of they rudeness I think that immragation should check the famly enviorment out you have here also they should look into your hiring rulesyou need to take care of your problem instead of creating more

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R Garcia
Cedar Park, US
Jan 22, 2012 6:23 am EST
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This happened today [protected] at the Outlet Mall Church's Chicken in Round Rock. I was behind a female customer who was being tended by an African American female clerk. I was behind the female directly for at least four minutes when a small white female came behind me at the register. The female clerk, about a minute later, stated that the line went around in a sort of circle. I nodded okay and got behind the first customer and the new female that had just come in. After taking the payment of the original female customer in front of me the clerk simply looked past me and to the female customer to the right of me and took her order. I stared in disbelief then left the line refusing to give them any of my money. It may or may not be of importance but I am a hispanic male. Never again will i eat at Church's Chicken.

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travelintom
, US
Feb 02, 2011 1:58 am EST
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Mexico has a higher literacy rate than the good old USA. Check it out, it is a fact. Well, the original post was in 2007. What with all the border security since, the wall and all, maybe this Church's was forced to scrape the barrel bottom and Lewis now has a job burning chickens.

I do agree with Anita, though, "Leg or thigh?" is a reasonable request. Me, I'm a thigh guy.

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Anita Russell
Byron, US
Nov 09, 2009 5:04 pm EST

i think as a regular customer . we should have a choice of leg or thigh on your tuesday special.

A. Russell

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Anita Russell
Byron, US
Nov 09, 2009 4:59 pm EST

confirm e-mail address

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IAMFREE
, US
Aug 05, 2009 3:48 pm EDT

because someone one is rude they have to be an illegal? Come on, stop with the stereotyping its really getting old; as well as your run on sentences.

Really what is the problem? I see you talking more about "Mexican" employee then the real problem, if there really is on.

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BOe
LaPlace, US
Jun 19, 2009 7:37 am EDT

I would like to apilogize for the comments I made last night. THIS WAS VERY WRONG OF ME!
SORRY!

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4:23 pm EDT
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Church's Chicken unfair to white employees & lower class

This restuarant treated us very wrong. The manager was told to work at another store, even though she didn't have trasportation.When she was able to get a ride to work at said store, her co-workers at her (home) store were told to go home. Why? Because other employees from the other store were going to work at the "home" store of said employees! District manager was very racsist!I quote her as saying"Why don't you hire black or mexican workers?" Why? Because at said restuarant other races did not apply there.Said restuarant employees worked very hard to serve allcustomers of all races.Can anyone make sense of this Dist. Managers unfair practices.She promises pay raises that nener materialize!

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Nasty Chicken
Austin, US
Aug 05, 2012 8:01 pm EDT

I bought some chicken today from churches chicken on airport and oaksprings in Austin, Tx. This was the worst chicken in the history of chicken I've eaten. Granted Churches Chicken always had good tasting chicken over the years & I use to work for them some years ago & never had a problem w/the chicken. But now the chicken is dry no season, burnt and the crust taste like plastic ugh! Took the first batch back got a second batch same thing .Someone changed something w/the recipe because it taste like crap, not to mention you can tell the grease is old or gone bad, as well as the chicken. Very disapointed but hopeful you guys will get it together

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travelintom
, US
Feb 02, 2011 1:09 am EST
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Gee, wonder why minorities don't apply at that store? In Vidor? Of course there are Hispanic applicants! Hell, 3/4 of Vidor is Hispanic. This smells like a manager that deserves to be fired and is airing her problem in the wrong venue.

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11:44 pm EDT
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Church's Chicken returned chicken resold

On Friday, May 01.09 at 17:46 PM I visted Churchs # 1468. It was at least six customers waiting to order and a customer returned to the store complaining about a 15 piece she had brought thru the drive thru. She ordered regular chicken and was given spicy. She took the chicken home and 3 pieces had been taken out and she returned 12 pieces. The woman that was taking the orders from the drive thru took the chicken and returned it back to the rack to be re-sold... (THE CHICKEN WAS NOT THROWN AWAY) All six of the customers started telling the manager whose name is MARIA that the chicken could not be resold to no avail. This not only upset me, but with the Swine Flu in Houston I was very concerned. The store was not clean, and the ice machine where the customers serve themselves soda was a mess. I sure hope something is done about this matter. Maybe a trainning class to your employees telling this the procedure of what do with returned food. I am also advising the Health Department of this matter. SURE WISH MARVIN ZINGLER WAS STILL ALIVE ON CHANNEL 13 EYEWITNESS NEWS.

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10:55 am EDT
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Church's Chicken disrespectful manger

Besides the very bad customer service skills from some of your employees. Your night time manger is very rude and disrespectful to customers and also to the staff that she works with i really don't consider her a team player. I really feel you should screen your mangers more carefully before promoting them to a leaders position. She is abusing her authority and is unprofessional eating while dealing with customers in driver thru and front counter. I will not be recommending your restaurant to any of my friends or family members until such improvements are made and also you might give some thought in reevaluating some of your lead staff. By the way is there a web site to make comments on some of your more pleasant and professional employers. I really hope improvements to your resaurant will happen soon, Because i do enjoy your chicken.

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Eneri Lael
Houston, US
Feb 01, 2013 7:17 pm EST

it is true and unfortunality the reality

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Eneri Lael
Houston, US
Feb 01, 2013 7:15 pm EST

no I don't

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Eneri Lael
Houston, US
Feb 01, 2013 7:08 pm EST

yo tambien tengo queja para la manager de un CHURCHS CHICKEN en Houston TexaS
Personalmente he tenido problemas con ella .. tiene una actitud arrogante y autoritaria y ademas abusa de su cargo cuando las demas empleadas no pueden usar el cell phone ella para presumir su autoridad lo hace sin la mas minima discrecion enfrente de los clientes tomando ordenes y texteando, comiendo frente a la barra de atender, pero es una exageracion cada 2 segundos saca su cell de su pantalon para ver que nuevo texto tiene en su celular es una persona abusiva me ha amenzado con mandarme ala carcel sin razon y ya hubo una segunda amenaza
tiene a familiares cercanos de ella trabajando en el mismo lugar y yo por lo que se es no puede haber familia trabajando en un mismo lugar.
Espero que muy pronto la pongan en su sitio que es fuera de alli. en la calle
al Servicio al cliente y central office les pido de su atencion ante estos cosas..

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3:42 pm EDT
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Church's Chicken poor customer service

Was told it would be 15 minutes for chicken to cook. Was in drive thru, I waited almost 35 minutes. Know one every came back and said it be a longer wait or aplogized, never offered anything extra for the wait. When they finally came to the window and give me the food, they did not say anything. Very, very rude employees.

Unhappy customer for what it is worth

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Keisha Johnson
Tifton, US
Nov 08, 2013 8:29 am EST

I live in Tifton Ga and I'm always buying from Churches and they never give me any coupons so when my husband went today they tell him you have to purchase something in order to get the coupons so I called and I told them that I'm always purchasing and never get any so they gone tell me that they gotta do what is required for them to do but how is they doing that when we wasn't getting any coupons so I told them they will no longer have me as a customer and I was going sometimes three and four times a week but it will never happen again Churches will no longer get my money

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Karin
,
Jul 25, 2008 8:23 am EDT

I pulled into the drive thru and was greeted by a voice telling me to take a moment to look at the menu. Not, "Welcome to Church's, I'll be with you in a moment" or even "please be patient, I'll be with you shortly." I already knew what I wanted to order and thought it would just be a quick trip thru the drive thru. Meanwhile I noticed a man that appears to be the fry cook, standing outside smoking and talking to a friend. Well, ten minutes later, I was still sitting at the menu order board and my order had not been taken. I watched as several patrons walked inside and up to the counter. They were served immediately. I told them thru the P.A. that I was ready to order but there was no response. I finally pulled up to the window and knocked on the glass. A young man opened the window and I asked him to get his manager. He stated that he was the "acting manager" and there was no one else available. This was at 5:30 pm, the typical dinner hour and they should have been fully staffed and prepared. I confronted him about waiting on the walk-ins while I was left hanging at the drive thru and he tried to deny it. I had 3 other people in the car with me that witnessed it all. There was no attempt to apologise or explain that they were perhaps short-handed. Needless to say, I drove off with no chicken and a bad attitude. I will never visit that store again and I will be sure to tell as many people about my experience as possible!

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dD.Rice
west blocton, US
Mar 06, 2012 2:53 am EST

I visited Churchs Chicken, in Bessemer Al. . Not only did i wait 17 min. in the drive thru, so i went inside and waited another15 min. Then they got my order wrong ..and i had to pay more money, because they didnt get the order right. after paying, while waiting i got a good look at the cooking area and people working there .I took the food only because i had paid for it . if i had seen the nastiness before i had paid, i would have left without ordering ... my dogs got this order...someone from churchs corp. needs to go in at 6:30 pm without anyone knowing they are coming . then they could see for themselves .. How dirty the cooking area is and how the workers act toward the customers . how gloves are not worn and how hands are not washed after touching differant things .also one worker got her apiece of fish, a peice of chicken, fries and okra, she then stood in a side room eating these with her hands then came out filling orders without washing her hands. NASTY! she did this with people waiting.. Please someone at Churches Corp. go in unannounced at 6:30 pm and place a order...Just stand and watch...

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HHowell
SLC, US
Jun 24, 2009 12:17 pm EDT

I am appalled at what I am seeing in these fast food ads for Burger King and Arbys. Using girls scantily clad in bathing suits on the beach to sell their product, using urges for burgers instead of sex, and using icons from children's cartoons to see a burger. The inuendos are absolutely degrading and appalling. There are children watching these ads and many adults who are shocked with this kind of behavior and are saddened at how our morals have decayed. Our society has sunk to the bottom and it will affect us as it has in civilizations past to its utter destruction. Please pull these ads and present something that is of a wholesome and morally sound quality.

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jules
Maumee, US
Apr 18, 2009 1:02 pm EDT

Binder- you have been cracking me up! I have been reading all of your comments and I completely agree with your perspective of these ###s! It never ceases to amaze me how some people seem to be certifiably STUPID and yet they manage to live 'normally' from day to day...I think I love ya Binder! ;)

binder
binder
, US
Apr 16, 2009 3:06 am EDT

They TOLD you the waiting time - did you really need Church's chicken so bad that you couldn't have gone somewhere else to eat? And why would they apologize when they told you straight out how long it would take for more chicken to be ready.

Wah wah wah...

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Dow
, CH
Apr 15, 2009 3:49 pm EDT

What do you expect from a bunch of low life losers making $5 an hour?

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april krause
,
Nov 24, 2008 3:22 pm EST

I agree 100% every time we go there to eat dinner there is No chicken made, just few old leftovers, not worth you hard earned cash! And the "manager" if you can call Him that, is very Rude to us and others. Ive been there lots of times to know and it latley has been nothing but bad experiences at this store location. It never used to be this way at the 207 hastings church's. Guess Ill have to drive all the way to Palatka 15 miles out of my way and go to popeyes. :( Hopefully corporate will read these and do something about that messed up store!

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3:49 am EDT
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Church's Chicken rude employees

Yesturday, the 15th of April at 9pm, my husband asked for a sandwich meal from church's chicken. It being my first time to Church's I was taking my time to learn the menu to select something for my self. The emloyee answers with an additude as I make the order. She starts asking me if I wanted regular jalapeños or bummers so I automatically let her know it was my first time at church's and I didn't know what they were. She repeats it to me in Spanish and I let her know that in either language I didn't know what they were but was willing to try them. We go past it and then asked if I was able to substite my fries for something else and she angrily asks me to move up to the window. At that moment she forgets to turn off her mic and I hear her cusing away on how I was such an idiot but of course all was in Spanish and in much more perverse tone. I quickly pull up to the window and repeat each word she just said. As her jaw dropped and her eyes start to water, I asked for her name and managers number. Of course she had the nerve to ask me if I still wanted the food and then starts trying to change her story, gets nervous and starts stumbling on her words. I still don't believe her and demanded her name and managers number. She handed over a receipt and points out the store number and her name. Then I let her know I was going to make sure who the idiot was now. I quickly pull away, call the number she gave me and she answered as if I wouldn't recognize her voice; of course I hung up. My husband later started investigating a corporate number as he chew his Big Texas Cheeseburger from the good o' sooo faithful Jack-in-The Box!

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Kevin Richards
utt, US
Jul 13, 2015 12:41 pm EDT

You are holding up the line, if you don't know what kind of food they have don't block the drive thru. I have reported your husband to the police, because he is obviously having a relationship with a child and that is sick. I know you are a child based on your behavior.

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Church's Chicken temperature of dinning area

Feb27, 2009 12:45 pm
Placed an order for 2 shrimp baskets/1chicken basket which were received hot as desired
the problem was the eating area was so cold that the food became cold before
consumption could be completed
It was necesary to were a sweater while dinning and upon arriving home had the chills
to the extent of chill blane in the legs from sitting.
At a time when cost of cooling has become prohibitive why is it necessary a for customer
to eat inside at this temperature ?

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Phone numbers

+1 (866) 345-6788 +1 (905) 497-6222 More phone numbers

Website

www.churchs.com

Most discussed Church's Chicken complaints

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