Menu
CB Fast Food Chains Church's Chicken 601 N Rancho Dr, Las Vegas, NV, 89106, US
Church's Chicken company logo
Church's Chicken
reviews & complaints
Church's Chicken company logo

Church's Chicken

601 N Rancho Dr, Las Vegas, NV, 89106, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:30 am - 10:00 pm
Tue
10:30 am - 10:00 pm
Wed
10:30 am - 10:00 pm
Thu
10:30 am - 10:00 pm
Fri
10:30 am - 10:00 pm
Sat
10:30 am - 10:00 pm
Sun
10:30 am - 10:00 pm
ComplaintsBoard
U
8:03 pm EST

Church's Chicken - Horrible customer service

On 2/27/08 about 5:55pm I went through the drive thru and gentleman asked me to hold on, then after about 3 minutes he said go head. I asked him “what do you have that contains 4 pieces of cicken and a bowl of mashed potatoes”, he replied, “we don’t have anything”. I said, “well what about something similar”, he said, “nothing”. But I can hear his voice with an attitude. Due to the fact that the menu did not have enough lighting, I was not able to see the menu clearly, so I asked him “if I can go tho the window” in a bothered voice he said, “I guess”. I drove up to the window and asked him, “is that the attitude that you use to treat you customers?” he said “yes mam, it’s the only one I have”. I said, “let me talk to your manager”, he said “she is not in but her name is sonia”. I looked at his name tag and it said “shift manager - marcelino”. I asked him “are you the manager”. He said, “nope im just an employee”. I requested a phone number to report him and he replied back at me “oh so you can report my #”? I said, “yes that’s exactly what im going to do”. He slammed the window and then started cusing at me thru the inside of the restaurant and I could see all the employees looking at him. Then, he went to grab a number he opened the window and threw it at me. Then he added, “here that way you can report my # you #en [censored]”, then slammed the window a second time. I was really in shock that I couldn’t drive away so I calmed myself down then, drove away. I got to my house and immediately called the number (916-392-3000), that he gave me and nobody answered the phone. I cant believe that church company would hire someone like that. It is so unbelievable. I would not dare touch anther churchs chicken again

Read full review of Church's Chicken and 3 comments
Hide full review
3 comments
Add a comment
R
R
rutager
Hattiesburg, US
Mar 27, 2012 12:33 pm EDT

Churches chicken on Central Ave in Petal, Miss.has the worst customer service I have ever had the displeasure of witnessing . It will be a cold day in the fictional place known as hell before I ever go back . I will be looking for another place to get my chicken livers .

W
W
winwin
,
May 05, 2008 1:53 pm EDT

I CANT BELIEVE THAT CHURCH COMPANY WOULD HIRE SOMEONE LIKE THAT.

Um, lady..you don't seriously think its name means it is church owned do you? It's the founders last name you silly [censored].

R
R
ROHAN RAMPASSARD
,
Apr 15, 2008 8:11 am EDT

I BELIEVE THAT EVERYONE SHOULD COMPLAIN WHEN IT COMES TO CUSTOMER SERVICE AT CHURCH'S CHICKEN OR ANY OTHER PLACE OF BUSINESS. THESE PEOPLE NEED TO REALIZE THAT THE CUSTOMERS PAY THEIR BILLS (WETHER THE CUSTOMER SPENDS 99CENTS OR $1000). WHEN NO ONE SAYS NOTHING THESE PLACE OF BUSINESSES CONTINUE TO LET PEOPLE LIKE THAT BE EMPLOYED WHICH HARMS THE THEM IN THE LONG RUN. THOSE EMPLOYEES NEED TO BE FIRED AND NOT KEPT EMPLOYED WHO DO NOT GIVE ALL CUSTOMERS SERVICE AS THEY ARE GUESTS AND NOT "PESTS". JESUS SAVES (ROMANS 10:9-16).

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.