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Chumba Casino / VGW Holdings
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1.0 235 Reviews

Chumba Casino / VGW Holdings Complaints Summary

2 Resolved
232 Unresolved
Our verdict: If considering services from Chumba Casino / VGW Holdings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chumba Casino / VGW Holdings reviews & complaints 235

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12:08 am EDT

Chumba Casino / VGW Holdings cash out not received

Cashed out weeks ago and online gaming company called Chumba Casinos asked for supported documents to prove identity. Upon providing documentation, cash out was still not granted. Request credit back to account to play $120 won, company ignored. This is a scam and is only a matter of time before they go under which is why they are stealing money from gamers. DO NOT waste your time and money for something you will truly never win. Dissappointed at the lack of professionalism. It's a shame, ultimately they could have more buisness and longevity doing things the right way. Legal actions will be taken.

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psychicstalker
Benton, US
Jul 29, 2018 2:57 pm EDT

The exact same thing happened to me on the same day, July 23, 2018. Been gaming with Chumba for over a year, never had problems with cash-out requests before. Then all of a sudden they want my supporting documents again and give me some kind of goof-ball excuse that there is a mismatch in name on my account when my account hadn't changed in over a year. Bunch of BS. I want a full refund.

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One unhappy camper
, US
Aug 05, 2018 5:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same happening to me! Very frustrating!

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9:59 pm EDT
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Chumba Casino / VGW Holdings false advertising

*Terms and Conditions.

1: Customers who receive this email are entitled to purchase 2, 000, 000 gold coins and $50 $weeps Cash for $1. 2: This offer is only available by clicking the link in this email. 3. This offer must be claimed within 7 days of receiving this email. 4: This offer may only be validly claimed once per customer. 5: This offer is personal to the recipient to whom it is addressed and may only be validly accepted by the recipient of this email. 6: This offer is not transferable. 7: Any customer deemed by Chumba Casino to be abusing this promotion will be removed from future Chumba Casino promotions and Chumba Casino may suspend or close the account of that customer. 8: Chumba Casino reserve the right to withdraw, change or amend this offer at any time. 9: This offer is subject to the Chumba Casino Terms and Conditions and $weeps Rules. 10. No purchase is necessary to play $weeps Games at Chumba Casino. Refer to $weeps Rules for further information.
Tells me it was a accident I feel it should be honored

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Raydogg16
, US
Aug 05, 2018 7:31 pm EDT

I'm having the same predicament i recieved promotion in my email stating 300 sweeps for 200 dollars. i recieved this promotions before so I was like what the hell. I played was down to 20 dollars real quick but somehow hit this lucky streak and got up past 850 continued to play and saw it drop to 550 so I cashed out 450 and eventually lost the rest when I continued to play on. I've recieved all my cashouts before and even after this particular one. I've been emailing them for the past 17 days and I finally get a response that the promotion that was address to me should not have been issued to me. what the hell does that mean. so tell me this if I would of lost it all would I've recieved an email saying sorry that promotion link wasnt intended for me here is your money back. I doubt it but I did win cashout and now I'm waiting for the relevant department to discuss amongst the team on what they should do. it's not my mistake why am I the one who has to suffer for it. chumba for the most part is legit but customer service which was great have fallen way under par. if anything I should receive my money back that is the very least I should receive my cashout

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TrustingG
, US
Jul 21, 2018 6:12 pm EDT

Chumba cash is not being loyal on paying out. they don't mind taking money from you. but when you win and you submit everything that you need to submit they don't want to pay out. I know I shouldn't Gamble but also chumba cash should not be taking people's money and not paying them. they used to have good customer service.

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3:22 pm EDT

Chumba Casino / VGW Holdings cashing out with chumba

I requested a cash out for $400 and i sent in all requested documents to verify my account, they told me they were processing my cash out then I get an email from them claiming that I have multiple accounts open with them. So i request a list of these so called accounts and they tell me they have deleted all accounts except " my main account" the email listed for my so called main account isnt even my email it is my girl friends email. So they totally deny my withdrawl just flat out tell me im not getting my winnings and that i can only play on "main account", so i message them back informing them that the account they are saying is my main account isnt even my account but my girlfriends. They reply back with the same thing we closed all accounts but your main account and we have looked into your account and came to this is your account. So my girl friend goes thru her support tickets knowing that she has a message from chumba listing her name and that same email they are saying is mine, as her only main account. So i find the email and i send it back to them asking how this email can be my main email as well as my girlfriends main email since they have told us both the same thing about the same email. And they still denied my cash out request and claim that the email is mine not my girlfriends and say my girl friends main email is an account that is deactivated.. They lie and I have proof of this i jusgt dont kn0w what to do or where to take the proof to have something done about it.. any advice?

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Michelle Germany
, US
Aug 08, 2018 2:12 pm EDT

I would like to know why my account isnt verified. Its been over 6 months!

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1:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chumba Casino / VGW Holdings payout

I submitted a payout for $150 on 7/6, then I requested my account be deactivated. I already underwent the new payout procedure of verifying my bank account, etc. I had approximately 7 payouts in the weeks prior to this without issue. I also never had an issue using my atm card to play. So after I sent in to deactivate, I had an email saying since this was a joint account, was I permitted to use it. I responded that yes I am permitted to use said account. It is a joint account, which Chumba was also aware of from beginning and said that was no problem. I have not any any response from anyone since I responded, I have asked several times for an update as to the status of my payout and not a work back. I would like this resolved asap.

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3:16 pm EDT
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Chumba Casino / VGW Holdings rigged

This site is stealing money from people, They will take thousands from you do not play there I have records to prove they are rigged. You will miss all free spins and if you are lucky enough to get a free spin you will only get 1-10 dollars on most of them if playing 2.50 -5.00 a spin. Please listen to me STAY AWAY. I really don't think it is normal to lose so many times and not see any return.I gave them the benefit of doubt and still played thinking this can't be real, how could they stay in business when they steal your money. I am really mad at my self for continuing to play but never again. They need to be reported ASAP.

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9:41 am EDT

Chumba Casino / VGW Holdings payment not received

I did two 'cash withdrawal' requests, one for $150 and another for $100. It was supposed to be refunded to my Bank. I got verified and nothing has been deposited.
Today, to make matters worse, I was playing the DuskMoonFaire game. Twice I got 3 of the Arabian tent symbols, and no 'feature won' came up. I was denied ten spins each. This is horrible. I am going to post to Facebook every day until I receive what I am owed.

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12:17 pm EDT

Chumba Casino / VGW Holdings chumba casino

I have cashed out several times with them at $100 now I won $500 and they are asking for more verification and not wanting to give me my winnings. They have taken money with no problem. I don't think it's right and unethical of them. I also have asked several times for a phone number. To no avail. They don't want to do anything but keep repeating what they have already typed

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10:41 am EDT

Chumba Casino / VGW Holdings payment

Good afternoon on 6/26/18 i was told that my payment in the amount of $200 was processed to my bank it is now 7/6/18 and when i contacted my bank there was no deposits made from Chumba Casino i have sent in all supported documents from my bank along with my cash out request reference numbers on 7/5/18 i cashed out an amount of $300 and i hope that this processed correctly would someone please look into this issue for me i e been told by Chumba that the payment processed i have asked for a receipt stating funds were processed into my account and i have been blown off and given the run around from this online game i can send you documents as needed

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8:03 pm EDT

Chumba Casino / VGW Holdings worldpay has been identified as fraud

I've sent over six emails, no response in over 2 days, cash out over 6 days, I don't want my account closed due to this... Trying to get a response, nothing should be sent to my bank or they will close my account... As if Chumba, u did this to your players... I've requested PayPal because its available until the 30th and no one will response... I want my cash out which is now 6 days old sent to my PayPal account... Someone needs to address the players complaints, we all have been very loyal & trusted you Chumba... Now our accounts ate being closed due to fraud... I want my cash outs now b4 PayPal isnt an option on the 30th

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1:47 am EDT
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Chumba Casino / VGW Holdings customer service won't pay

I won 2000
I have been going through hell with the verification process and them not accepting my bank statement as proof if ownership. They now won't even respond to my questions. I have a prepaid bank account which my direct deposits go into and they won't accept the stament or a direct deposit form with all the information they say they need. So I asked if I could open a conventional account no response I asked about my PayPal no response then I tried to log into zen desk now and it says could not authincate you. Iv doesn't a lot of money and just want my winnings.

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7:42 am EDT

Chumba Casino / VGW Holdings took my money

They took my $60.00 from my bank account & NEVER gave me credit for it. So I called my bank & paypal to dispute charges...chumba deactivates my account.
Hello Jolene,

We would like to advise you that your Chumba Casino account associated with the email address, [protected]@yahoo.com is in negative status. This is because one or more refund(s) have been made on your account.

We have now deactivated your account. If you would like to have this account enabled again, or if you think you did not initiate any refund, please reply to this message so we can assist you further.

Regards,

Chumba Casino Customer Service
Chumba Casino - Real Fun. Real Cash.

I NEVER got a refund of the $60.00. I NEVER got the $60.00 I pulled from my bank to start with. They are TOTAL scammers! Refund of what? Going to give me back my $60.00 now? Ya'll dont like to admit EVER there was a problem. I didnt get that $60.00 put in MY chumba account. It went back to chumba site but NEVER posted to my account. I had to pull $30.00 so I could continue to play!
On Monday, June 11, 2018, 7:14:36 PM CDT, Chumba Casino wrote:
Hello Jolene,

We have been contacted by PayPal advising that they have a dispute raised on your PayPal account which they are reviewing.

This dispute was for transaction ID 9N924175WB441273V, purchased on 11/06/2018 20:57:09 +0000, for the purchase of a $60USD package which credited your account with 35, 000, 000 Gold and $60.00 $weeps Cash.

Due to the dispute, we have deducted 35, 000, 000 Gold and $60.00 $weeps Cash from your Chumba account.

Your account balance is currently: 316, 410, 772, 375 Gold and -$60.00 $weeps Cash.

If you have any questions, please contact customer service at [protected]@chumbacasino.com.
I might of received gold coins but didnt notice because they are WORTHLESS but I DO notice when I dont get my money in my account! This isnt first time they have pulled this & Im not the only person this has happened to.

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12:09 am EDT

Chumba Casino / VGW Holdings chumba casino

I tried to cash out numerous times, it just kept telling me it was validating my account at this time. No details as to how long it would take or anything. Ive put in hundreds of my own dollars only to be stuck playing and never able to cash out. I dont understand why this website is still able to continue scamming users. the dates of these times where I tried to cash out, I documented by taking pictures onto my phone for date and time purposes. No one has tried to contact me, and I have no luck getting through to any customer service. Facebook and Paypal both are with this company so I thought it was a website that I could trust. Now I am realizing that I got scammed and its only because I trusted that if paypal backed the casino, I should have no reason to worry.

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5:40 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Chumba Casino / VGW Holdings - verification for payouts

I played chumba, won and tried to cash out sent my valid state i. D and bills for verification over and over because they said the couldn't read them I used the same process to send tobmyself and a friend and you could read every word perfectly. Eventually I stopped trying. They deactivated my account. After about a month I tried again, and they verified...

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2:04 pm EDT

Chumba Casino / VGW Holdings casino

I won !00.00 in December of 2017 and Chumba still hasnt paid the cash out request Ive sent them every document that they wanted. I even went and got a new I.D because they said they could not read my old one.
Now the new thing is that my trash bill cant be verified, its been since December of last year they have no intentions of paying it. they never did. I also sent a copy of my social security card and they said they wanted the entire letter and everything with the card. yeah I dont think so, what do you want all of that for ?

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Update by Kathy Franklin
May 12, 2018 2:08 pm EDT

It was supposed to say I won $100.00

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Essie Ross
, US
May 17, 2018 8:43 pm EDT

I feel u i won 150 an tried to cash it out they email me an said it was being process an i havent heard nothing from them all day they tex me an said awhole lot of reqest came in at one an they are being handle now they wont email me back at all an thats not fair i wish it was some way we can stop them cause they is doing too much to people

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9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chumba Casino / VGW Holdings cashout

I don't know what I need to do to get my cashout. its been saying it is verifying me for a long time now. Please let me know. email: [protected]@gmail.com when I attempted to cash out by hitting the cashout button it keeps telling me they are verifying me with no other instructions. I hope this is a legit site. I read comments that other people wrote with similar problems and yet some people state they get paid with no problem. I am going out of state in June and could really use my winnings of a little over $1500 dollars.

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6:30 pm EDT

Chumba Casino / VGW Holdings on may 2018 I won $300.00i just looked to cash out and it said I have no money

I have never had any trouble cashing out my winings from you i know one thing i better get my $300.00 that is alot of moneythat i need thank you patricia the date was 2 2018 please i do not know what happened to the winings how could it disapear like that i can not understandit i hope you can get to the bottom of this and soon i need this money asap thank you patricia hager please give me my money backand i looked at my e mail to see about it and it is gone there was 3 differant ones because it as $300 so there was one for each

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4:07 am EDT

Chumba Casino / VGW Holdings chumba casino

When you sign up, you are told you get $5 free sweepscash to try, and you can earn more or buy more, however I've tried to earn more and it's next to impossible because they offer a few bucks once or so each month for the first 10 or so people that like share and comment on their post, basically 1 in 600k or more odds, just for a few free bucks, and contrary to what they've supposedly claimed in the past and what many believe, there is no way to get free sweepscash or even gold coins to play on a daily or regular basis, you have to pay for it all after you run out of the starter funds. And at first, they may even send you maybe two or more promotion offers via email, you can buy, just to get you back spending on their games, after that, you are likely to not ever get anymore offers once they think they have you cornered to spend all your money on them. Because I've only ever gotten 2 offers and no more every again, so far. And in the past several days, I've lost just over $1000usd. With no cash outs. Their payout is a scam, you might bet $1.00usd and win 0.5cents on most spins, sometimes even .25cents, and when you finally do win something good, it's starts to stop winning and dwindle down every spin. It's basically a hook, line, and sinker game. I've lost so much based on games glitching, and even at one point, I hit the triple wild jackpot 3 times in super hot 7s, and it didn't payout. and when I contacted them with the date, time, and balance of when glitch started, they said their info shows a different date and balance. And that was with the screenshots of one of the times I hit triple wild jackpot and it glitched and dropped down making it not a winner, and video proof I also sent them. I've contacted them via the chumba support email, Facebook message, and Facebook community message. I which in Facebook community or page comments, they claim they will resolve it once I contact them in private, so that other players won't see whats really going on. I've sent them screenshots, multiple video clips of glitches, showing me betting and the reels kept glitching out and disappearing every few seconds, and they just give me the run around, and despite the fact that when sending a video via Facebook message, it is always viewable by the recipient, they still claim they can't view the video. I mean it is an addictive game, and one does expect to loose a bit, but this is far over stretching it by scamming people, real casinos have better odds. and another one of their tactics I've encountered lately is when you've been playing at least an hour and you finally get a good hit on a spin, a notification pops up, suggesting a break, and when you click no break, it resumes the game on a new spin, so you basically lost whatever you might have won. Another tactic I've encountered a few times now, was at one time when I hit bonus round in the big goreela and, when I finally hit free spins at $1.00 bet in king of gods, as well as when I hit a jackpot on another slot game of theirs, a pop up comes up saying server has to reload or something like that. And when it reloads, it says they updated their terms of agreement and you have to agree to continue, and when you do, you start over, like you never hit the free spins or jackpot. And based on other complaints I've read, they just give people the run around, and have lame excuses for everything. I think they should be shut down, and forced to reimburse those who lost and never cashed out anything.

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2:49 pm EDT

Chumba Casino / VGW Holdings I am complaining about a 1000.00 sweeps winnings that I requested to be cashed out

In November of 2017 I had won some sweeps cash $1, 000 that I requested to be cashed out on chumba Casino. After submitting several different documents that were told to me to be supported documents they're still arguing with me that I'm not meeting the requirements of my submitted documents for my cash out i have enclosed screen shots of a letter from a chumba casino support rep and the doc that was said to be a valid way to verify in the attachments below

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Delia Harma
, US
Jun 29, 2018 2:00 pm EDT

same thing happened to me last year, i won 300.00 dollars iwanted to cash it, to no avail, i forwarded documents to them that they want, and its the same they cant read it.i think they have no intension of paying out.

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6:15 am EDT

Chumba Casino / VGW Holdings chumba casino

chuna casino is full of [censor] the representatives never get back to you please tell your money they still owe me $100 should be like a proof I cashed out on the 18th around around 1 AM to 2:00 am on 18 of April hundred dollars how about $21 left after I cashed out at 21 or 23 Dollars left I still have not receive my money is going over 26 hours OK I'm Whoever I spent so much money you i have many emails they barely email never back for the next email I'm getting from my attorney I need to because he is the worst game ever you play you play you play has been so much money on this [censor] just to get screwed in the end I want my money really like As soon as possible

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4:53 pm EDT

Chumba Casino / VGW Holdings cash out winnings to paypal acct.

Funded Chumba online acct. with $5.00 USD thru PayPal on 4/14/18. After 40 minutes of play attempted to cash out $30.40 in winnings to my PayPal acct. After 6 hours with no response, sent support ticket asking for explanation. Website kept saying, "We're
currently working on verification of your acct." Today, 4/15/18, 24 hours later, same
response from them, Still working on your acct!
Contacted PayPal requesting a refund of my
initial investment of $5.00 USD. Glad I didn't
risk more. Sorry for the others who were cheated for a lot more. J.W., [protected]@msn.com

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Brandy Reed
, US
May 01, 2018 4:57 pm EDT

you can only cash out a MINIMUM of $100 USD

Chumba Casino / VGW Holdings In-depth Review

Website Design and User Experience: The website design of Chumba Casino is sleek and modern, providing users with a visually appealing and user-friendly experience. The layout is intuitive, making it easy to navigate through the different sections of the site. The color scheme is vibrant and engaging, adding to the overall enjoyment of the platform. The loading times are fast, ensuring a seamless and uninterrupted gaming experience.

Game Selection and Variety: Chumba Casino offers a wide range of games to cater to every player's preferences. From classic slots to table games and even progressive jackpots, there is something for everyone. The game selection is constantly updated with new and exciting titles, ensuring that players never get bored. The variety of themes and gameplay styles adds to the overall entertainment value of the platform.

Bonuses and Promotions: Chumba Casino understands the importance of rewarding its players. The platform offers a generous welcome bonus to new users, as well as regular promotions and bonuses for existing players. These bonuses can include free spins, bonus cash, and even entry into exclusive tournaments. The wagering requirements are fair and achievable, giving players a real chance to benefit from these promotions.

Payment Methods and Security: Chumba Casino provides a variety of secure payment methods for players to choose from. These include popular options such as credit/debit cards, e-wallets, and bank transfers. The platform utilizes state-of-the-art encryption technology to ensure that all financial transactions are secure and protected. Players can have peace of mind knowing that their personal and financial information is safe when playing at Chumba Casino.

Customer Support: Chumba Casino prides itself on its excellent customer support. The support team is available 24/7 and can be reached via live chat, email, or phone. The representatives are knowledgeable, friendly, and responsive, ensuring that all player queries and concerns are addressed promptly. The comprehensive FAQ section on the website also provides helpful information for common issues.

Mobile Compatibility: Chumba Casino is fully optimized for mobile devices, allowing players to enjoy their favorite games on the go. The mobile version of the site is responsive and user-friendly, adapting to different screen sizes and operating systems. The games load quickly and run smoothly on mobile devices, providing a seamless gaming experience without any compromise in quality.

Fairness and Trustworthiness: Chumba Casino is committed to providing a fair and transparent gaming environment. The platform uses a certified Random Number Generator (RNG) to ensure that all game outcomes are random and unbiased. Additionally, Chumba Casino is licensed and regulated by reputable authorities, further ensuring the fairness and trustworthiness of the platform.

Licensing and Regulation: Chumba Casino is licensed and regulated by the Malta Gaming Authority (MGA). This regulatory body is known for its strict standards and regulations, ensuring that players are protected and treated fairly. The MGA license adds an extra layer of credibility and trustworthiness to Chumba Casino.

Responsible Gambling Measures: Chumba Casino takes responsible gambling seriously. The platform provides various tools and resources to help players maintain control over their gambling habits. These include setting deposit limits, self-exclusion options, and access to support organizations for those who may need assistance. Chumba Casino promotes responsible gambling practices and encourages players to gamble responsibly.

Overall User Feedback and Ratings: Chumba Casino has received positive feedback and high ratings from its users. Players appreciate the wide selection of games, user-friendly interface, and excellent customer support. The platform's commitment to fairness, security, and responsible gambling measures is also highly regarded. Overall, Chumba Casino is a reputable and enjoyable online casino that provides a top-notch gaming experience.

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