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1.4 675 Reviews

Chrysler Complaints Summary

72 Resolved
603 Unresolved
Our verdict: With Chrysler's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:20 pm EDT
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Chrysler inadequate/incorrect info re check engine light (mil)

Date of incident: 07/13/18. on this date I took my 2014 Chrys T&C van to Dayton Andrews, Inc at Clearwater, Fl for an oil change service. I also requested a check of Malfunction Indicator Light (check engine symbol on the dash) which had been displayed for a few days. Upon completion, I questioned service advisor (Nicholas Linardos) about the light. He said they had reset it but it would still come back on. I asked why, he said it was probably a gas cap issue (gasket leakage?) and might be addressed in the future by a recall. He told me it was OK to drive the vehicle in that condition. I was concerned as I was anticipating a 4000 mile round trip to Indiana for my and my spouses 50th wedding anniversary celebration/party with friends and family.
I left the dealership and the light immediately came on again. I returned to my home but was concerned that the light was still on. I called the above service advisor with my continuing concern and he again told me it was a gas cap problem and OK to drive as is on our anticipated trip.
Still concerned I called Chrysler Customer Service [protected]) and talked with "Tiffany". She investigated and told me there was no known recall expected re gas cap problems. She apparently called Dayton Andrews, Inc and then referred me back to the dealer.
I later (4:15pm) talked by phone with Brandon Andrews who identified himself as the service manager. He said no meter evaluation of the MIL was done (why not?) during the oil change service. I was not advised or offered to have this done. He again said is was probably a small emissions leak, possibly gas cap gasket. He said I could return to dealership and have the meter check done. He also advised it was OK to drive the vehicle. Due to the fact it is a 1 hour round trip to the dealership from my home I opted to not return because of preparing for the trip.
W e made the trip to Indiana with no problem.
A day or so after the party, my grandson did a meter check of the vehicle and within 5-10 minutes diagnosed the problem as a malfunctioning oil pressure sensor. He discovered that this is a known problem with this engine.
I purchased a replacement part, he installed it. Voila, problem solved, no more light.
Due to the fact the vehicle is no longer under warranty, no refund is requested, etc. Just wanted to express my disappointment with the apparent lack of interest with the original request for diagnosis at the time of the oil change. This is my third T&C van purchased from Dayton Andrews, Inc and a 4th from another dealer. I have always been satisfied in the past so hopefully this is an aberration that will not be repeated although I will probably contact other dealers in the future.
Hopefully any appropriate notifications will be made by yourselves. Fortunately no apparent damage done this time. Thank you

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Update by Bobmaluga
Aug 20, 2018 12:23 pm EDT

Nothing to add

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7:52 am EDT

Chrysler 2018 jeep wrangler

I recently purchased a 2018 Wrangler convincing my wife that dodge had stepped up the plate in making quality vehicles.
I convinced her in buying one when long behold our Jeep broke down I repeat BROKE DOWN ! bran new 2500kms we bought it with 20kms
What's up, if you guys don't do anything for me I and anybody I know will be sure to tell them NOT to BUY DODGE vehicles ever I mean it
Maybe Japanese models are the way to go. I just so disappointed I went to bat for you guys

Gianluca Terreni
[protected]

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Nerly Everett
, US
Aug 28, 2018 1:12 pm EDT
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I own a 2013 town and country Chrysler all the light on dash board is lit up winshield wiper is going nuts. I am very upset with this stupid product that I bought from Chrysler, I will never buy another product from Chrysler or refer someone else to Chrysler ever again my next mini van will a Honda mini van. Never again.

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7:11 pm EDT

Chrysler chrysler

I am complaining about the dumb idea of getting rid of the spear tire! Why would you get rid of the spear tire and the road side assistance tells you to have it towed to a Walmart and have it fixed! No [censored] ! If there was a spear tire we could have changed and drive it to the Walmart to have it changed... Now my wife is stuck on the side of the road waiting for tow truck to tow her to freaking Walmart to have tire fixed... why in the world would you get rid of spear tire is beyond stupid! Long time dodge owner but the dumbest thing I have ever heard!

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Update by RayandShannon
Aug 14, 2018 7:17 pm EDT

I am wondering why you would get rid of the spear tire? Then install road side assistance ? Oh and the roadside assistance tells you to call for a tow and go to Walmart to get it fixed! Why in the world would you get rid of the spear tire ! We can change the darn thing and drive it to the freaking walmart our self but no it was someone's bright idea to eliminate the tire! Dumbest thing I ever heard in my life!

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12:06 pm EDT
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Chrysler egr valve for 2006 grand caravan sxt – 3.8l, v6

Re: EGR valve for 2006 Grand Caravan SXT - 3.8L, V6
VIN number: 2D4GP44L36R741878
Date: [protected]

Chrysler Company:

I am writing you to complain about the EGR valve part for my 2006 Chrysler Grand Caravan with 97, 700 miles on it. The EGR valve has been replaced 3 times since 2012.
Regarding the latest incident, 7/31/2018, the car was running rough and it was determined that the EGR valve was at fault. Link Automotive, my independent mechanic for 26 years, searched for a MOPAR EGR part and was told that Chrysler had these parts on back order until September. Unfortunately, he had to call NAPA car parts store and obtain a non-MOPAR EGR valve (#2-26482). The car now runs normal but still a concern.

My mechanic brought up the fact that he sees a lot of these MOPAR EGR valves fail and questions why Chrysler has not issued a recall on this matter. As matter of fact, the EGR valve had to be replaced twice before on this same minivan:

1) On 4/23/2012 at 55, 163 miles. He replaced it with MOPAR EGR part # 4861662AE $282
2) On 2/22/2016 at 83, 782 miles. He replaced it with MOPAR EGR part # 4861662AE $257
3) On 7/31/2018 at 97, 700 miles. He placed it with NAPA EGR part # 2-2482 $332
Total $821

This is excessive and do see that there a lot of cases on the internet with similar situations. I am even more concerned now as I am not sure how long the NAPA part will last.

I am writing to you to obtain:
1) Compensation for the parts and labor for EGR replacement totaling $821
2) Please send me a genuine MOPAR EGR replacement part for 2016 Grand Caravan 3.8L V6

My wife and I do like this minivan. We transport our grandchild and have helped our kid's move many times as it has a lot of space with Stow Away Seats. That is why we make sure the maintenance is always up to date.
Thank you for your help

Ricardo Valencia
607 Burno Drive
Palatine, IL 60067
Tel number: [protected]
E-mail: [protected]@sbcglobal.net

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7:15 pm EDT
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Chrysler 2017 pacifica

After they did the cruise control saftey recall to my car my cruise control dose not work right...on hills, it does not maintain speed and it zooms my rpms up to about 3.5 ..the increas in rpms usually happens when i am mostly down the hill and continues on flat surface for 15 or more seconds..my car never use to do this..i have owned it for a year almost, and use cruise all the time...they have test drove like vehicles and they do it...well guess what all 2017 and 2018 models out there would have had this update done to it...they tell me this is normal...load of crap, my cars cruise was normal before they messed with it...now it acts like it does not know how to shift or its stuck in a gear...

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7:35 pm EDT
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Chrysler town and country

2016 town and country. Neither sliding doors will open. Huge safety concerns! I've seen a lot of other complaints about the same issue! Why has there been no recall? Waiting for a child to die in a fire first? Dealership saying almost $2000 to fix? On a car that is barely 2 years old? One week the passenger door stops working then the next week the driver sliding door won't open. Locks are stuck.

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9:56 am EDT
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Chrysler failure to honor warranty

My 2012 Jeep Wrangler with under 60k miles on it had continued fluctuating engine heat. This vehicle was taken to the Huffines Dealership in Plano, Tx where they said that they were not receiving any error codes, but needed to replace both head gaskets due to warping. I notified them of the extended warranty issued by Chrysler in relation to the head gasket. They refused to honor the warranty due to the error code not showing up even though they said that $3k of work needed to be done. I paid the full price of this and reached our to Chrysler Group for some assistance and clarity in reference to this. I was assigned a Customer Service individual who was unprofessional, arrogant and seemed to have some cognitive issues with understanding basic mechanical references. After she made her decision to not assist me in this situation, I asked to speak to a supervisor. She stated that he decision was final. I then asked to speak to a supervisor and she said that one would call me in 24-48 hrs. That was almost a month ago. Maybe she has a basic failure to understand how to convert min/hr into days. That employee should be reprimanded and placed in a position more deserving of her intelligence. I am still waiting on a call from a supervisor and will continue to escalate my complaints up the corporate chain of command until I am satisfied with explanation for Chrysler's decision and also why they would employee a person with such a lack of customer care and service.

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12:00 pm EDT

Chrysler dangerous trunk/hydraulics

Chrysler Aspen 2009 - yesterday the trunk was opened and went up then came crashing down hitting my 76 year old mom in the head and caused her to fall on the ground. The trunk will not stay open and is extremely dangerous. It could decapitate a small child because even when it hit her it still continued to close on her. This needs a recall immediately.

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9:19 am EDT

Chrysler 2011 dodge ram 5.7 hemi

We have purchased all Mopar vehicles since 1975. We are DONE. Our truck with 92, 000 miles on it needs a new Cam and Lifters to the tune of $7, 000.00. In 2015, with less than 60, 000 miles on it needed a new transmission. We have researched the internet and there are ENDLESS complaints regarding this very issue! Yet, NO RECALL . We are warning everyone we know, NEVER buy MOPAR! All of our vehicle's Air Conditioning units needed to be replaced within 2-3 years Our adult children stopped buying Mopar when they left home. We wish we had learned from them. Why won't you cover this cost since it's your mistake?
Richard Huizinga
[protected]@yahoo.com

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10:42 am EDT
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Chrysler inability to affix rear view mirror on windshield

I took by car to Ziegler Chrysler to have my mirror put on and unfortunately did not have the hour to have it done at that time. My husband took it back a second time and was told it couldn't be done. I have the car in for a recall and asked a third time about getting my mirror put on and when I went to pick up the car was told they couldn't repair it again and that I would nee to get an entire new windshield. That is ridiculous, I have all the parts/pieces and I cannot find anyone to fix it. I have had to drive my 300C without a rear view mirror for months now. Where or how can I get this fixed?

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5:02 pm EDT

Chrysler dodge challenger warranty

I purchased a 2013 challenger srt8 with 36000 miles as a certified car. 3000 mile 3 month full coverage warranty, and a 7 year 100, 000 mile Powertrain warranty. Less than a month into owning the vehicle the check engine light turned on, and gears 3, 4, &5 started grinding profusely. As a mechanic I know the issue is the synchronizers in the transmission. After taking it to st Charles chysler dodge jeep ram they agreed the issue was the synchronizers. They proceeded to recommend I take the car back and drive it for 2 months until it was out of the 3 month warranty so they would not have to cover the costs themselves and instead use the Powertrain warranty paid for by Chrysler. That is completely unacceptable given the car is fully covered and broke within the first 1000 miles of me taking delivery. They wanted me to drive my car and actually told me to just "skip those gears" I cannot believe a service department would reccomend that. They clearly are not an honest or respectable organization.

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12:16 pm EDT
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Chrysler carman service department/rental car received

Good Afternoon,

My name is Kristen Bieniek and on Thursday July 19th, 2018 I took my 2015 Jeep Grand Cherokee in for a system update. I received a call later that day saying the system crashed and I would have to be put in a rental car from Enterprise. After a week of no real conclusion from the service department I had to turn in my rental for a loaner car from Carman. This car is has never been cleaned. I felt like I was sitting in filth. I have attached pictures on the car for you to see.

I understand that there are only so many loaner cars a dealership can give out, but at least clean the cars before you give them out to customers.

My contact information is [protected] or you can email me at Kristen.[protected]@gmail.com

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4:54 pm EDT

Chrysler maintenance/service

Took my 2018 Ram Truck in for routine service at New Smyrna Crysler Dodge on 7/24/18. I had the truck picked up my someone due to my work schedule or I would of raised the questions and concerns stated below in person versus over the phone. After arriving home the display stated front tire pressures at 82 psi and back tires at 59 psi. Truck states they should be the opposite at 60 psi for the front and 80 psi for the back. What was alarming is the service representative Michelle stated that the techs are taught to only inflait them to 60 psi unless requested by the customer to a different pressure. I asked why would they go against Ram's specifications and if that was the case why where the front tire pressures 20 psi over what they are taught to do. This Is major safety concern especially for the average person that is not mechanically inclined. I completely understand people do make mistakes but when I'm paying an expert to service my truck and then they go against the manufactures specifications it raises the question where the other manufactures procedures not followed. After switching from Daytona Dodge for lack of professionalism for service to New Smyrna Dodge I have lost all confidence with the service at both dealerships.

Regards,
George Tichnell
1.386.405.0309

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10:06 pm EDT
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Chrysler engine/powertrain warranty

I bought a 2016 Chrysler 300 in July of 2017. Yes it was used and it had 15K miles on it. I bought the car through a 3rd party (Carvana). I took the car for regular maintenance such as oil changes, tire rotations and fluid checks. Fast forward 1 year later I have about 30K miles on the car now. One Sunday I get in my car and drive about 10 minutes when all the lights on the dash board light up and the car starts to overheat. By the time I can pull over safely the car the fluids were boiling out. Since the car was still under warranty i call Chrysler and they advise me to tow it to Chrysler Dealer ship. I pay for this. The next morning the Dealership calls me and tells me they cant touch my car engine. They can work on any part of the car but the engine because there is a restriction on it? I call Chrysler Customer Service and they advise me a restriction was placed on the VIN in February 2017 for something that happened to the engine. This was never disclosed to, on any report. Infact on all the reports it says there was never any issue or previous problems, or salvage damage. So basically this was something they had in their system and didnt disclose this to the public and sold the car under false pretenses. I called Carvana (the only group in this situation willing to help me) and they tried to contact Chrysler on my behalf. They even got me a rental car while they worked this out After 5 days of endless calls and getting no additional information from anyone at Chrysler, they took the car back from me and allowed me to purchase a new car and transferred all my payments. Chrysler did nothing. They didnt help and they sold a car they knew had problems and didnt disclose it and was just hoping i would get out of warranty before it happened. If Carvana wasnt so helpful i would be stuck with a car that had a defective engine. There is no reason a 2 year old car with 30K miles on it that has regular maintenance should fall apart. I really dont care what Chrysler does with the car now, I will never by anything from them again. Carvana helped me out and i recommend business with them, but as for Chrysler, i hope someone reads this and is warned not to trust them.

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4:36 pm EDT
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Chrysler brakes

I have a 2013 dodge grand caravan crew. I have been having brake issues for about a a a year.in august of last year I took my van to dewildt crysler in hamilton ont for a grinding in the brakes and a banging noise in the front end. I took two other visits before they said they would change the pads and rotors. They heard nothing in the front end. By the time I left for florida on nov. 1 I had it in for more pads. When I got to florida I took it to douglas jeep in venice fl to check the brakes and the front end again as the scraping continued. After several visits they told me it was the struts and the abs. They changed the abs and pads and rotors. Three weeks later the scraping continued. I took it back twice and they replaced the pads and rotors both times.in april I went to a brake garage as it was scraping again. They replaced my brakes and rotors and to this day they have been perfect. All documents are avaialable from both dealerships. I would like to be reimbursed for the abs system that was not faulty from douglas jeep for about $1500. Us

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12:46 pm EDT

Chrysler 2018 jeep wrangler jl paint issue

I purchased my Jeep Wrangler JL from Hemet Jeep about 2 months ago. While washing my vehicle I noticed the paint started pealing off. I took the Jeep back to Hemet and they informed me that it would be covered under warranty but that I had to take it to a dealership with a body shop. They referred me to Lake Elsinore Jeep. When I arrived I explained my situation to the service person. They then called Al Rodriguez the service manager. He came over and looked for about 2 seconds and accused me of scratching the paint off. I informed him that I did not and he said that he was not going to fix the problem and that I had to leave. I asked for his manager and he said he would take a picture and send it to corporate. I received a call today from corporate stating that Al informed them that the scratches were caused by me. There are no scratches in the vehicle the area below the paint has no signs of damage the paint is simply coming off due to a bad paint job on this one part from the factory. Corporate is now escalating this claim. Based on my experience I would not recommend going to this location for repairs, or purchasing the new Jeep JL as there is an issue with the paint. This service department was very unprofessional and I will not recommend this dealership, this service department, or the purchase of a Jeep to anyone until this issue is resolved.

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1:48 pm EDT
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Chrysler dodge van b 2500

In June, 2018, the bracket that holds the steering arm to the frame, on the passenger side, completely disconnected while crossing a major intersection. The frame was rusted through forward of the front right a-frame where the steering arm connects on the passengers side. I lost control of the truck and am blessed I didn't hit anyone or thing. It appears the A/C condensate drains directly onto the frame above the rusted portion of frame. 15 years is not supposed to be to old for a well maintained vehicle. The frame is not repairable.

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9:28 pm EDT
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Chrysler unhappy with radio that apparently is defective in many jeep wrangler models

Jeep Wrangler has radios that go defective in several years. Dealership manager even said so. Chrysler is aparentley putting a product out there that they know has problems yet don't compensate their customers when the radio breaks. Terrible service and response to a known problem. I bring my vehicle to the dealership and report that the radio is not working and I am charged 60 dollars for them to tell me the radio is broken.

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11:28 pm EDT
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Chrysler used car sale

On June 2/2018 I took my son to the Bolton Chrysler dealer.
He saw a truck on line and he wanted to purchase it. it was listed for around $12/k.
my son who is in the army has been saving all his money to purchase his first pick up truck. We talked him into a Chrysler seance husband and I are Chrysler buyers. I just purchased my 4th Chrysler Jeep Cherokee. and my husband has only ever bought Rams. He is on his 3rd Ram,
We have never purchased used, but my son was buying a used one since he did not want a payment.
We get there and Chris shows us a truck, my sons takes a ride, comes back does not like it, tells Chris he really wants the one on the web that he saw. Chris says that you cant test drive it because it needs power steering. and told us that he would get it fixed and have it ready the following Friday(July 6th) to test drive. he asked us for a deposit of $2500, witch i put on my credit card, and he said that if he was not happy with the truck, that we would get our deposit back.
Friday came no call, I called him and he said it will be ready after 5 pm,
6 pm came no call My husband called and they said it will be ready Monday morning, it was ready around 5 pm after my husband called all day with no call back till 5 pm.
My son took it for a test drive and said the steering wheel was hard to turn, was not happy, the air conditioning did not work, Chris then said he will get it looked at, It should be ready by Tues afternoon.
That was today Tues July 10th, no call my Husband called them at 12/pm no answers to if it was ready, called back at 1 pm, no answer if it was ready, only when he called back at 5 pm and told Chris that he is buying another truck, did he take his call.
I just got home from work (11:30 pm) to find out what happened.
To get answers my husband told him he going with another car, and Chris started yelling at him on the phone, my husband could not believe the service this dealer ship was giving us, my husband had to tell him to shut up and stop yelling at him, Chris then said the truck will be ready tomorrow to test drive, and that he put in a lot of money to fix it.
My son now has no faith in this dealer ship and does not want to purchase from this Bolton dealer.
I cant believe that this is my sons first experience with Chrysler.
Now that he does not want to even test drive it again, we want our deposit back on my credit card, we cant believe this sales man not only gave us poor customer service but then turned around and yelled at my husband, we have been waiting for almost 12 days to test drive a car . Why would they have a car on the web for sale that is not drive-able?

Not happy at all and just want our deposit back please.

The truck : Dodge Ram Black
My sons name: Zackery James McCrudden
Address: 61 Collage Ave, Orangeville, Ontario
My Name: Carol McCrudden
[protected]@gmail.com
cell # [protected]
My Husband Name: Frederick James McCrudden

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Update by Carol McCrudden
Jul 16, 2018 10:57 am EDT

I have to say, I thought this was going to be a mess.
BRIAN the General Manager of Bolton looked after us. He gave us 3 oprions, at the end he looked after us and we are now happy.
Thank you Brian for keeping your word and helping us get our money back.

Update by Carol McCrudden
Jul 11, 2018 1:21 am EDT

Just cant sleep, because all this.
Just wanted to fix a date on my post.
At the top
It wasn't June 2/2018 it was June 29/2018.
was typing fast and missed the 9.

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12:59 pm EDT

Chrysler 2012 jeep wrangler unlimited sport

On May 29, 2018, I took my 2012 Jeep Wrangler Unlimited Sport to Shively Motors, an authorized FCA US LLC Dealer, to have me jeep looked at, do to a loud knocking noise in my engine. At 99926 miles, Shively Motors had replaced the oil pump in the engine. Which Shively Motors extended the part warranty to the 2 years/ unlimited miles . Shively Motors diagnosed the engine as inoperative, due to the fact the oil pump failed, causing the engine to fail. Which the engine needs to be replaced. I have been on the phone with the FCA, several times in the last month. And they only offered 50 percent replacement on my engine. In fact the part that failed and caused the engine to fail has an 2 years/ unlimited mile warranty and states in the warranty, while that part is still under warranty, it causes other parts to be damaged or to fail, those others parts will be repaired or replaced under warranty, regardless of whether the other parts were covered by an FCA US LLC warranty at the time of failure. How is 50 percent replacement of the engine, full warranty coverage under the 2 years / unlimited miles part that failed. Causing the engine to completely fail . The FCA case # is [protected]. I want my engine replaced and with no cost to me. Because the warranty is covered on the part that caused the engine be inoperative . The dealership has told them, ever times the FCA speaks with them, that the oil pump failed, which caused the engine to fail. Chrysler does not want to stand behind their warranties and honor the warranty that lead to me not having a vehicle. And they need to live up to the warranty, replace the engine and stop ignoring the fact the warranty covers the replacement and cost of the engine and labor.

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Chrysler In-depth Review

Overview: Chrysler is a renowned automotive company with a rich history and a strong mission to provide quality vehicles to its target market. With a diverse product range, Chrysler offers sedans, SUVs, minivans, and electric/hybrid options to cater to various customer preferences.

Product Range: Chrysler's vehicle lineup is impressive, offering a wide range of models that excel in quality, performance, and features. From luxurious sedans to spacious SUVs and practical minivans, Chrysler's offerings are competitive in the market. When compared to competitors, Chrysler vehicles stand out in terms of design, technology, and overall driving experience.

Customer Service: Chrysler's customer service experience is commendable, with excellent pre-sales support, helpful dealership interactions, and efficient post-sales service. Customer satisfaction ratings and feedback reflect the company's commitment to ensuring a positive ownership experience. Additionally, Chrysler provides effective online support channels to address customer queries and concerns.

Reliability and Durability: Chrysler has built a reputation for reliability and durability over the years. Industry reliability ratings and customer reviews attest to the company's commitment to producing vehicles that stand the test of time. While there have been occasional recalls and known issues, Chrysler has taken prompt action to address them and ensure customer safety.

Safety Features: Chrysler prioritizes safety and equips its vehicles with advanced safety features. The inclusion of these features contributes to high safety ratings and impressive crash test results across different models. Chrysler's safety offerings align with industry standards and often surpass those of competitors.

Technology and Innovation: Chrysler showcases technological advancements and innovations in its vehicles. The infotainment systems, connectivity options, and driver-assistance features are well-designed and user-friendly. Chrysler is also actively involved in the development of electric and autonomous vehicles, demonstrating its commitment to staying at the forefront of automotive technology.

Pricing and Value: Chrysler adopts a competitive pricing strategy, offering affordability compared to its competitors. The overall value proposition of Chrysler vehicles is commendable, considering the quality, features, and performance they offer. The availability of financing options and incentives further enhances the value for potential customers.

Environmental Impact: Chrysler is committed to sustainability and environmental responsibility. The company ensures its vehicles meet fuel efficiency ratings and comply with emissions standards. Additionally, Chrysler actively engages in eco-friendly initiatives and partnerships to minimize its environmental impact.

Industry Recognition: Chrysler has received numerous awards and accolades in the automotive industry, highlighting its excellence and innovation. Industry rankings consistently position Chrysler favorably when compared to competitors. The company's reputation and standing within the automotive market are well-established.

Conclusion: Chrysler is a reputable automotive company that offers a diverse range of high-quality vehicles. With a strong commitment to customer satisfaction, safety, technology, and environmental responsibility, Chrysler stands out in the market. Potential customers can confidently consider Chrysler based on its strengths in product range, customer service, reliability, safety features, technology, pricing, and industry recognition.

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