Menu
Chrysler Customer Service Phone, Email, Contacts

Chrysler
reviews & complaints

www.chrysler.com
www.chrysler.com

Learn how the rating is calculated

1.4 675 Reviews

Chrysler Complaints Summary

72 Resolved
603 Unresolved
Our verdict: With Chrysler's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Chrysler has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chrysler. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chrysler reviews & complaints 675

Sort by:

Newest Chrysler reviews & complaints

ComplaintsBoard
D
7:36 pm EDT

Chrysler problem with air antuater door in dash loud clanking noise

I bought a 2013 Chrysler in 2015 and I had to take it in which it was still covered under warranty about the leather coming off the door. I paid cash for this car and bought an extended warranty through Honda of Decatur, Alabama. I have never used the extended warranty. This car has only 43, 000 miles on it. Now that constant complaint from other owning the same car the air antuater door makes a loud clanking noise in the dash. This is a mess of a car. I'm a senior and not happy at all and I am going to let everybody know about this. You have numerous complaints about this same matter. The noise is awful. The car won't even be on and it still does it. I feel I should be compensated because I called the warranty people and I paid a lot extra and this part isn't covered. Plus this car has a recall on it to that has got to be fixed. I am retired and on a limited income and I thought I was getting a good car but it is crap!It is a crying shame that this is not covered by Chrysler when bunches of your cars are doing the same thing because I have read all the complaints. I want a response because I am going to make this known on Social Media!It just started doing it just right after the factory warranty was out. I feel I need compensation so I can get this fixed since the extended warranty doesn't cover that part. Our Chrysler dealership is Champion Chrysler of Decatur, Alabama. My sister from Birmingham said it was awful and something should be done about it. A car with just a very few miles doing this mess!The description of what I want done is it to be fixed by Chrysler of Decatur, Alabama because that is what Honda refers repairs to. So I expect a response on this problem now and not later.

Debbie Crowell
1114 11th Avenue S E
Decatur, Alabama 35601 phone number [protected] email [protected]@yahoo.com

Read full review of Chrysler
Update by Debbie Crowell
Oct 04, 2017 7:41 pm EDT

I expect Chrysler to make this right on this car!I want an answer and it done. I have posted on facebook and I will keep posting until something is done.

Hide full review
ComplaintsBoard
W
6:03 pm EDT

Chrysler service department

On the 23rd of August 2017, I took my truck in for a recall on the left rear axle at the scheduled time for the appointment. I called later in the day around 2:00pm and was told they couldn't get to it and it would be the following day. They provided a rental car but I needed my sunglasses out of the truck, so I drove around only to find my truck, backed halfway into the service bay with a young employee placing used and new tires and rims in the bed of my truck. All the windows were down and the vehicle was unlocked. I brought it to the attention of the service manage and the General Manager of the Dealership. The service manager stated he did not know they were using my truck. I showed a picture of my truck to the General Manager and he asked if that was my truck and I said yes. He said he would handle it. I got a call from the Service Manager about 40 minutes later apologizing. I picked my truck up on the 24th of August 2017 and was told the repair work was complete and that they also "washed my truck". It took me two times through a car was to get the tire wet they had put on my tires off the sides of my black truck.

Two weeks later, the rear of the vehicle begins to make popping sounds so I take it to my local dealer on the 18th of September 2017. I couldn't leave it due to no rental cars available and the dealer had no loaners to give me a car. I had to be in DeFuniak Springs, Florida the following morning at 8:30am.

Can't trust anyone these days!

Read full review of Chrysler
View 0 more photos
Hide full review
ComplaintsBoard
L
5:35 pm EDT

Chrysler service

I took my 2013 dodge ram in to mac haik dodge in temple, tx. On July 29TH 2017 for a Safety Recall T25. Shortly after getting it back my screen with ac, radio, phone etc went dark. Took it in on August 21 2017 and was informed it would have to be ordered. Have been talking to Rick Powers. He advised that it would be a refurbished unit ordered from a third party. This part is covered under warranty I am wandering why Chrysler cant provide an OEM part. The part has been on bickered. Talked to Rick today, he was going to check on the part and get back with me still haven't heard anything. Tried calling but went to voicemail. Any help would be appreciated.

Lenord Troxel
Belton, Tx.
[protected]@mygrande.net

Read full review of Chrysler
Hide full review
ComplaintsBoard
M
4:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler 2017 jeep cherokee

Greetings!

Below is a letter that I sent to Jeep Manufacturer. Please read and respond.

June 28, 2017
Attention: Jeep Manufacturer
Below is the letter that I sent to the Thornton Road dealership, in regards to my Jeep, Cherokee that I purchased new in October 2016. I am asking that you respond no later than 10 days from the date listed above. I will take further action if my issue is not resolved. Please read the letter below, that I sent to the dealership that has made attempts to repair my vehicle.
The purpose of this letter, is to inform you with my issue that I have been having, that I noticed after a month of purchasing my new vehicle.
My name is Mia Farrow. I bought a new 2017 Jeep, Cherokee in October 2016 from Chrysler, Jeep, Dodge, Ram, located on Thornton Road. The issue that I have been having with my vehicle is that, whenever I take my foot off the gas pedal, the vehicle will sometimes jerk. I noticed this issue a month after I purchased my vehicle. However, I figured after a period of time, the jerking would stop. But, it increased and started occurring more frequently. I have taken my vehicle in for repairs in regard to this issue since around January 2017. The only report that I have received from the service department is for April 29, 2017 that states my present issue. However, the service advisor's have been aware of my issue prior to that and I have requested that the mechanics resolve my complaint.
I have been told that I needed a Flash and that the issue was resolved by the service advisor. However, each time that I have had other services performed on my vehicle, such as the oil change and tire rotation, I have requested for the mechanic to double check my issue because it is still not resolved. The response I have previously received from the service advisor's was that nothing was wrong. I asked for my receipt a few times and I was given an excuse for why I could not receive it, such as “it wasn't ready” or that I could just receive my receipt during my next visit. I did not think much of it, because I thought it was being properly documented.
Today on June 27, 2017, I went to the dealership around 10am in regards to me getting an oil change and tire rotation. I also informed the service adviser that I was still having the same issue with my vehicle “jerking” and he told me that the mechanic would inspect my issue again. About a couple hours later, the service adviser told me that the work was completed. I asked him for my receipts from my previous visits and I was given receipts, by another service adviser, and on the receipts the services in regards to the jerking was not properly documented because it was not listed at all. I explained to him that I had previously come in for services that should have included my complaint at least three other times. He told me that there was nothing that he could do, since there was nothing in the system that showed that. I was also told by this service adviser, that he was not going to document that my vehicle was inspected for my complaint on today. He said that the mechanic did not check it, although the other service adviser told me that the mechanic would. He also stated that other customers have also had the same complaint and he made it seem like because I had extended warranty I should not really worry about the issue because it would be covered. This sounds like a defect and whether I have warranty or not, this is an issue that can possibly lead to something more serious than jerking, which definitely should not exist, considering that this vehicle was purchased new.
I am requesting that the receipts be documented properly according to the services that I requested and sent to the address above or emailed. I am also asking that my vehicle be properly repaired. Or if it is not repairable, I am asking for another new vehicle that is of the same year, model and make. Please address my issue ASAP or I will take further action. Thank you for your time!

On 6/30/2017 I was told that after the service manager and the shop forman test drove my vehicle they both detected the jerk. I was told by the service manger to bring my car back on July 5, in which I did. On that day I was told that nothing was wrong by Chris the service advisor. I was also mislead by the service manger into thinking that he would be honest and repair my vehicle since he detected my issue as well.

I am requesting that repairs be performed on my vehicle or I receive a new vehicle. I also have two receipts for 6/30 the states the shop forman and service manager stating that they have detected the problem twice and the one on July 5, that states there is no problem with my vehicle after my vehicle was in the shop for no more than 5 minutes. I was unable to attach, but you should be able to view in the system.

The service manager and the service advisors actions are unethical and unprofessional. I would like to resolve this without involving a attorney. Please address my concern asap. I can be reached by phone but preferably by email. Thank you

Read full review of Chrysler
View 0 more photos
Hide full review
ComplaintsBoard
A
6:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler dealership customer service

Really pissed. At the end of July I took my Dodge 350 to FOrt Walton Beach, Fl Lee Dodge dealership because transmission was stuck in 3rd gear. They installed new sensors, solenoids and a new power control module (computer). Cost $2300. Two weeks ago and less than 1000 miles the truck became stuck in 3rd gear again. I took it back and same dealership service Dept said I needed a new transmission because oil pan had metal in it indicating torque converter had come apart. Estimated cost $6000+. They accepted no responsibility for previous work for exact same issue. I declined their offer (have to admit I am not proud of my choice of words). 😡😡😡

Took the truck to Tony Bigot's Transmission (FWB) and after running diagnostics they identified a bad ground cable. Oil pan was pulled and no metal was found. Changed fluids to synthetic. Truck fixed $250.

Lee Chrysler Dodge dealership in Fort Walton Beach, Fl is a complete SCAM. They sold me parts I did not need and never fixed the truck. 😡😡😡

Read full review of Chrysler
View 0 more photos
Hide full review
ComplaintsBoard
K
5:55 pm EDT

Chrysler service

had two consecutive horrible experiences with this dealership. After the first one I said to myself the car was fixed no harm done, but after the second horrible experience I decided to write this review. I brought my Dodge Dart in because the transmission was malfunction while driving and the car could not go anywhere . I had to turn the car off then on to work again. That happened to me once at the George Washington bridge. To make the story short. I drove the car to service 7 am on a Monday. The associate (Dani) took care of the papers and told me that the diagnosis will take the whole day and by the end of the day he will let me know. I called at the end of the day and (Dani) mentioned that they need another day of diagnosis. I sad fine. The second day I called and (Dani) mentioned that they have put an order on a part and should be IN the next day. I said OK. I called the third day to see if the part came in, Dani mentioned . yes the part is here but will start working on the car and should be done by noon the next day. I called at 2 pm and dani said that they put the part in but they have not put the car together yet. should be done tomorrow. I called the next day (Dani ) was on vacation and the service people told that the car is not ready because they have not got the part yet.. I start raised my voice for the lies they been telling me and after demanding talking to someone the assistance manager says they can provide me with a car. They should have done that from the first day but they did not tell me. At that point it took two more day to complete the work. I took my car back.A week later the same problem returned to the car with one addition problem. I took the car back. and asked immediately for a car because it it the same problem ( Dani refused and sad that happened after two days after diagnostics of the car) I said it is the same xxxx problem. They I wanted to talk to the manager. they mentioned that the manager comes at 8:30 pm (I was there at 7) I will wait. . When the manage came i told him the story but he asked me if i purchased the car form his dealer ship. I said no he was reluctant but told them to put me in a car. They gave a 200 Chrysler. The second day of having the car, the dealer ship called and asked me if i can return the car because they have a recall on it. I knew it xxxxxxxxx and need their intent. they down graded the card for me. That was insulting because there are no recall son that car. Do not get fooled by this dealership.
There president and vice president have commercial with an 800 # to call them if there a complain abd guess what no answer or a replies to the messages you leave

Read full review of Chrysler
Hide full review
ComplaintsBoard
E
11:32 am EDT

Chrysler a vehicle I purchased 6 weeks ago

I Purchased a 2011 ford edge on April 8th 2016.The first day I picked up the vehicle the sunroof would not close they told me this may be cause it was cold outside. On the way home there were more issues there was a warning regarding the back door saying that it was open and when I reversed the back up sensors did not work. I called the dealership and they fixed those problems ASAP. About 2 weeks later the front door safety switch began to malfunction just like the rear door did when I called them they asked me if I had purchased the extended warranty. I responded by saying this should be there problem as it was a safety related issue after some back and forth they agreed to fix it. There was also some burning smell coming from the vehicle in which they said they could not find anything wrong. Now on Friday May 27 2016 I was driving home from work when my breaks began to cut in and out some times the break peddle was so hard I couldn't even push it. Thankfully I was close to a auto mechanic shop and asked the guy to look at it for me. At this time he told me the master cylinder was done after further inspection he found that the break fluid reservoir had power steering fluid or engine oil in it rather than break fluid. I have asked the manager at the dealership how they certify and safety this vehicle and he can not and will not answer this question. Now the vehicle will have to undergo a serious repair and I am not even sure these mechanics are qualified to do the work. AT this point I don't even know if I want the truck back as it is so unsafe, I do not want to risk my family safety. At this point it would even be nice if they were return my call in which I have left messages. I would like if they could offer me another vehicle in which I have paid for, that is safe preferably the same make and model. Or in worst case scenario a full refund.

Read full review of Chrysler
Update by elizabethnol
May 30, 2016 11:37 am EDT

I would like some kind of resolution and most of all answers as to how they let a vehicle leave there lot like this.

Hide full review
ComplaintsBoard
S
8:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler airbag recall replacement-service agreement

I took my 2004 Ram truck to Jeff Wyler Eastgate for the airbag recall replacement per the notice received from FCA. My problem with the service agreement is that for Jeff Wyler service personnel to work on my truck I must sign a contract that completely releases the dealership from any and all liability on my truck, including my personal property. During the ensuing conversation with the service writer it was agreed that they could run my truck into the building and they would not be responsible for the damages. MY LOSS! If someone stole the tools from my truck it would be my loss! If they test drove my truck and blew the engine it would be my loss. Obviously, I would not sign the service agreement and the required recall work has not been done. In my humble opinion, only a fool would have any service work done by this dealership. Why would anyone allow them to potentially destroy their vehicle and not be responsible?

Read full review of Chrysler
Hide full review
ComplaintsBoard
M
4:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler dodge journey

I went to Maple Ridge Chrysler - MRC because I was told that they were a good company, well I was wrong. I bought a new Dodge Journey 4 cyl, assured by not only the salesman but the sales manager that it was a good car economical on gas, boy did I get took. I do 80 percent highway not rush hour and 20 percent city I can't get any better then 10.1L/100km. I have complained about bad shifting since the day I got it, now I have an irratic idle. Brake pedal goes all the way to the floor when sitting at a light. I have addressed this several times with the dealership only to be told they can't find anything wrong, when a master mechanic old school tells me the issue is vacuum related, when I tell the service writer this he says a check engine light will come one if it is, I am sorry I was in the automotive industry for over 10 years and know that that is not true. I have had 2 recalls since I bought it, both rather disconcerting both could have caused accidents one the car could have caught fire the other was a braking issue.
When the sales department decided to help they offered get me into a new car a Dodge Caravan for more money and to give me $15, 000 for a car that I just paid $30K for not even 6 months prior do they think I am stupid. I want Chrysler to force them to buy this piece of garbage back and I will be on my way. I am so done. I got railroaded it seems I told them when I got the car how much I could pay 400 a month maximum, they set everything up, they said take the car home with you, I did this was a Saturday, Monday I don't here anything, Tuesday it appears that there is a problem with the financing, I go back, I am told I can't have the extended warranty, the undercoating and sealant package, the tire warranty or the insurance included in my financing and that my interest will be higher which makes no sense I got the same interest as someone buying a use car, my brother has excellent credit and it was being financed under his name. Not only that the payments are 100 more then what I stated but I was caught between the rock and a hard place. I have never been so disillusioned by a company in my whole life. I will never buy a Dodge again nor will I ever deal with MRC once this is resolved, they are crooks, the cost for just an oil change is ludicrous

Read full review of Chrysler
Hide full review
ComplaintsBoard
P
2:21 pm EST

Chrysler ignition switch replacement

On 01/15/2016 the service adviser at my local dealership told me that my the ignition switch on my 2010 Dodge Journey needed to be replaced at a cost of $410.00 plus tax. He also stated that the problem was the same as the one that Chrysler has a recall in for but that my vehicle does not qualify for a recall repair. Same part, same problem. I would like Chrysler to stand behind their product and repair the faulty switch at their expense not mine.

Read full review of Chrysler
Hide full review
ComplaintsBoard
R
6:31 pm EST

Chrysler 2004 chrysler pacifica

I took my pacifica in for routine maintenance and upon picking up my car, I was told that my engine craddle or subframe is so corroded that it is unsafe for me & my family to drive it. I have a 2800.00 repair bill and chrysler's response, "nothing we can do. Have a nice day". Not acceptable! Shame on you chrysler!

Read full review of Chrysler
Hide full review
ComplaintsBoard
L
3:23 pm EST

Chrysler canadian made chrysler pacifica 2006

When I went to a local garage for an oil change, I was told by the mechanic that the van would no longer pass inspection. I told him by all appearances that the Pacifica looked in great condition although I had an front end alignment that had not held and caused two new tires to wear out prematurely. He then proceeded to point out the the front frame that cradles the engine was rusted and cracked. That allowed the frame to flex and could lead to the engine falling out and would probably take the steering with it. He proceeded to the rear and showed me the same amount of rust and cracked metal. He also said the rocker panel on the passenger side was gone. We both concluded it was unsafe to drive. After some research on the internet I found similar examples from 2004 through 2006. As the car was in good shape, we decided to replace the frames. The only other option was scrape value as Chrysler apparently knew of the problem so trade value was almost as worthless as scrap. I found frames from down south that had not been effected by road salt and had not rusted. Anyway $3000 later, I was back on the rode. We replaced the front and rear frames, inner and outer rocker panels on both sides, all tires that had been ruined by the front end flexing, and an assortment of front and rear end parts that go with the change overs. The K frames are made of pressed steel and do not have proper drainage points. The frames also lacked proper protection from the salt that is put on our roads to aid snow removal. Chrysler of Canada should have known this and offered a replacement for the frames. This would have occurred even sooner as we live in central Maine but for the last two years, we spent the worst part of the winters in sunny Florida!

Read full review of Chrysler
Hide full review
ComplaintsBoard
D
10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler bait and switch sales; non-existent customer service

I am amazed that this place is still in business. First, the sales experience: we were looking for a car for our teenage daughter. Found a 2014 charger at this dealership. Of note, not one of the vulture like sales persons knew anything appreciable about the car or its operations. They were however very concerned with making sure they were seen talking to us to get a part of the commission on the sale. Then the classic bait and switch (Read that as deceptive trade practices under the texas business and commerce code) in that at the last minute, knowing that we were planning a timed surprise gift of the car to our daughter, they jacked up the price almost 2k for unwanted "dealer add-ons" despite the fact that we had agreed on an "out the door" price. Second, service: my wife made an appointment to get the windows tinted, adjust the nitrogen filled tires, and a minor fix to the tailpipe (Replace bracket). My wife shows up on time but was told she was not on the schedule. She was told she would have to wait 4 hours in order to squeeze her in despite having an appointment and also that they did not have the bracket on hand. She rescheduled. Returned at the new date and time. She waited in the grimy and cramped waiting area. After four hours, someone noticed that the car had not even been moved! All of the staff blamed each other (It was "fleet's" fault; it was "service's" fault; it was a "we owe" issue, etc. ). Finally after an astonishing six hours, she got the car. I checked the tires when she got home. They had 45 - 47 psi! They tried to tell my wife it was because it was hot outside and they expanded. Nonsense! The main reason to have nitrogen is the absence of fluctuation of tire pressures due to changes in weather.In other words, the psi does not significantly vary like ordinary air. I called the service guy who admitted that he just topped them off with regular air just to get my wife out of there. He also apologized for lying to my wife when he said that the high psi was no big deal as the tires were rated to comfortably run at 42 psi. This is a lie. I inspected the tires which were rated at a maximum of 42 psi (Recall they put 45-47 in the tires). This is a safety issue indeed. I asked if he would feel comfortable as a dad with his daughter's safety driving the car in dallas fort worth traffic with such overly inflated tires... He did apologize and said to just come back (20miles away) and they would drain them and fill them with nitrogen. That was 4 weeks ago. I took time off work and went over there and waited. They brought the car back and said sorry but they were out of nitrogen. Each time I try to call, I get put on hold and many times, hung up on. Nobody and answer simple questions like "do you have nitrogen"? We have been absolutely amazed at the lack of attention to detail, the complete absence of customer care and the sheer incompetence of this dealership. I have tried many times to reach out to the service manager, mr. Eric sanchez, as well to mr. Chase cooley (Whom I met during the sales phase) , to discuss the above and a myriad of other troubles with this dealership. I just want to let them know just how bad this place is being run. Not one time has anyone bothered to call me back. Not once despite many calls to them. The take away? From my perspective, they just do not care once they get your money. I do not want anything for free as a concession for the dismal performance of their sales and service departments. I simply wanted to draw their attention to the problems because if they do not know, they can't fix it. They just do not seem to care. Perhaps this posting and the many others I plan to post will get their attention so that they can fix the problems. At very least, all potential buyers will go into a business relationship with both eyes open after reading this and the many other complaint posts about this clay cooley dodge dealership.

Read full review of Chrysler
Hide full review
ComplaintsBoard
P
11:38 am EDT

Chrysler horrible company!

Stay away from these people, they are heartless, horrible, greedy, despicable human beings.I don't know how they sleep at night!

I bought a 2015 Fiat 500 from Fiat of Ontario. Chrysler Capital financed the car at 19% interest and charged me a $900 "Bank fee." There were problems with the Fiat that could not be fixed so the dealership who also sells Jeeps told me to bring the car back and they would give me back everything I paid for it and put me in another car. This time Chrysler Capital charged me a $1, 200 "Bank fee" and 21.5% interest. When I questioned the interest rate increase CC told me that it is the dealership that "chooses" the rate, when I questioned the dealership they showed me the form from CC that clearly showed the 21.5% percent interest rate, so CC lied to me.

When I bought the Jeep, I was asked by the dealership to purchase an extended warranty contract so they could break even on the deal. So I did, after having been told that after 30 days I could cancel it and get the $2, 100 back as a refund, back to me. Well, that wasn't true, I am dealing with the dealership on that as we speak, however, I requested that CC credit my account payments with the $2K, they refused. So, after charging me $2, 100 in "Bank fees" and a 21.5% interest rate, they refused to do what I asked them to do.

It is clear to me that they have no interest in keeping me even remotely happy, there is no lever of acceptable customer service in any of this, and they are horrible, heartless, greedy people, and are the poster child for what is wrong with "capitalism" in this country.

There was a day...but no more, and I HATE these people.My advice, stay away!

Read full review of Chrysler
Hide full review
ComplaintsBoard
S
6:17 pm EDT

Chrysler rip off

The problem begin in may 2015.The steering became very hard to turn i thought it was just the power steering fluid needed and then i noted that i couldnt put any fuild in myself. So first i took it to a local goodyear just to put the fluid in for me...They came back and stated that it was my rack and steering. But i didnt want them to work on my car thinking that they was trying to over charge or rip me off. So i took it to gwinnett chrysler dodge jeep ram in stn mtn ga and that where i got rip off. They stated it was my fluid pump and it needed to be replace..And the price for fixing it will be a total of 1796.00. After three days it went back to the same way it was when i bought it in the first time..I took it back to the dealer in stn mtn and they said i must had hit something in the road because now it my rack and steering.. And it will be another 1097.00..Wow..How they didnt see the problem the first time. I tried talking to the service department and the hq. No one would return my calls and when i did talk to someone they gave me the run around.I will never buy a chyrsler or dodge ever! good year here i come!

Read full review of Chrysler
Hide full review
ComplaintsBoard
N
8:47 am EDT

Chrysler throttle body

Just bought a 2010 dodge journey in May of 2015 with 40, 000 miles from Mike Riehls Chrysler-jeep in Roseville Michigan and it broke down in my driveway already on July 10, 2015. My car is still under warranty but the dealership is saying its not covered and I have to pay $600 in repairs. I was treated very very poorly by the dealership and Chrysler Headquarters is doing nothing to help. I dont even want the vehicle anymore and now Im stuck paying for a piece of crap for the next 5 yrs. Someone please help

Read full review of Chrysler
Hide full review
ComplaintsBoard
D
11:39 am EDT

Chrysler sub frame rust

had front end work done recently and was told that front end of my under both tires that frames are all rusting out and that car not safe to drive its a 2004 pacifica all wheel drive just recently put about $4000.00 into it runs excellent well taking care of it 241.000 miles on it mostly high way I/m retired now on a budget now with kids in college now .this machanic of 30 plus years has not seen anything like i/ve heard alot of complaints about crysler pacificas rusting out and i can/t afford to fix it considering the money i paid the car 11 years ago something got to be done thanks donald lohan

Read full review of Chrysler
Hide full review
ComplaintsBoard
C
3:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler honesty

I took my car in for an oil change. When it was done I asked how the transmission level was. I was told the level was good. Then I asked the person changing the oil if they had a dip stick and he said no, but sometimes they ask service to come and check the transmission oil level. Then he went on to say they were to busy today. So I asked again did you check my transmission oil level and I was told no, because they go by milage. (75, 000 flush and change). So I said you did not check my oil, did you? He replied no, but it is good, and if I want it checked I can go to service and they will check it for $15. I have asked this question on several other oil changes and always got a response it is fine. Well, now I find out they never check it, you need to go to service and pay for something that is free in every other vehical! This is wrong that they lead you on giving you the false impression that they checked the oil. If my car transmission fails due to oil level, who do I blame?
Due to the false impression they gave me that my transmission oil level was checked, they should give me a 100, 000 mile extended warranty on both my 2008 Chrysler 300s that I get serviced there and actually check the transmission oil level when I come in. If a transmission fail it could be a 4 or 5000 dollar repair and I have two vehicles serviced there.

Read full review of Chrysler
Hide full review
ComplaintsBoard
N
11:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chrysler deposit refund refusal

I visited Westborn Dodge to purchase a 2015 Charger. I gave a deposit for a vehicle, at that time I was told that my deposit would be refunded. I was not told that there were any stimulations on if my deposit would be refunded. I told the sales man what I wanted on my vehicle and he assured me that he could deliver. About a week later the vehicle came in, and to my surprise it was not the vehicle I asked for. I went to the dealership to get my deposit back and they are refusing to give me my money until the vehicle is sold. First of all, I will never know when the vehicle will be sold and I was never told that this may happen. Also, I've talked with the sales man (Scott) plenty of times, he never addressed me by my name EVER! I contacted another dealership and was told that this is against the law. I will never go back to Westborn Dodge and I suggest anyone looking for a vehicle to look elsewhere. It has been 2 weeks and I'm still going through processes on how to get my deposit back on a vehicle I never purchased or signed any papers for. This is the 3rd car I've purchased and the worse car buying experience I have encountered. The asst. sales manager was rude and the sales manager would not even come out of his office to address me or the situation.

Read full review of Chrysler and 2 comments
Hide full review
2 comments
Add a comment
C
C
Carol McCrudden
, CA
Jul 10, 2018 11:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Did this ever get fixed?
I am going threw the same issue.

L
L
LJ11
, US
Jul 11, 2018 9:35 am EDT

It was resolved after 3 weeks. However, before that happened I had to contact channel 7 news (Call for Action), because I was going to put this whole thing on the news. Once someone from channel 7 contacted the sales manager from the dealership, I was then contacted by the asst. sales manager to come get my deposit back. I ended up purchasing a vehicle from a whole other dealership and driving it to Westborn to get my deposit back. My experience was over 3 years ago, and it’s a shame that they’re still doing this to people. Take this situation as far as you feel the need to. Good luck with everything!

ComplaintsBoard
P
9:56 pm EDT

Chrysler could not fix the problem

I bought a used truck from Maple Ridge Chrysler back in 2011. After my truck was into maple ridge chrysler 6 times for a leak under the passenger side dash I gave up on getting them to fix the issue. I have since replaced the heater core which they said was in good condition, but it was actually faulty.

Staff there including Jim were useless and rude to me. Don't buy used from Maple Ridge Chrysler, they don't stand behind their products.

Read full review of Chrysler
Hide full review

Chrysler In-depth Review

Overview: Chrysler is a renowned automotive company with a rich history and a strong mission to provide quality vehicles to its target market. With a diverse product range, Chrysler offers sedans, SUVs, minivans, and electric/hybrid options to cater to various customer preferences.

Product Range: Chrysler's vehicle lineup is impressive, offering a wide range of models that excel in quality, performance, and features. From luxurious sedans to spacious SUVs and practical minivans, Chrysler's offerings are competitive in the market. When compared to competitors, Chrysler vehicles stand out in terms of design, technology, and overall driving experience.

Customer Service: Chrysler's customer service experience is commendable, with excellent pre-sales support, helpful dealership interactions, and efficient post-sales service. Customer satisfaction ratings and feedback reflect the company's commitment to ensuring a positive ownership experience. Additionally, Chrysler provides effective online support channels to address customer queries and concerns.

Reliability and Durability: Chrysler has built a reputation for reliability and durability over the years. Industry reliability ratings and customer reviews attest to the company's commitment to producing vehicles that stand the test of time. While there have been occasional recalls and known issues, Chrysler has taken prompt action to address them and ensure customer safety.

Safety Features: Chrysler prioritizes safety and equips its vehicles with advanced safety features. The inclusion of these features contributes to high safety ratings and impressive crash test results across different models. Chrysler's safety offerings align with industry standards and often surpass those of competitors.

Technology and Innovation: Chrysler showcases technological advancements and innovations in its vehicles. The infotainment systems, connectivity options, and driver-assistance features are well-designed and user-friendly. Chrysler is also actively involved in the development of electric and autonomous vehicles, demonstrating its commitment to staying at the forefront of automotive technology.

Pricing and Value: Chrysler adopts a competitive pricing strategy, offering affordability compared to its competitors. The overall value proposition of Chrysler vehicles is commendable, considering the quality, features, and performance they offer. The availability of financing options and incentives further enhances the value for potential customers.

Environmental Impact: Chrysler is committed to sustainability and environmental responsibility. The company ensures its vehicles meet fuel efficiency ratings and comply with emissions standards. Additionally, Chrysler actively engages in eco-friendly initiatives and partnerships to minimize its environmental impact.

Industry Recognition: Chrysler has received numerous awards and accolades in the automotive industry, highlighting its excellence and innovation. Industry rankings consistently position Chrysler favorably when compared to competitors. The company's reputation and standing within the automotive market are well-established.

Conclusion: Chrysler is a reputable automotive company that offers a diverse range of high-quality vehicles. With a strong commitment to customer satisfaction, safety, technology, and environmental responsibility, Chrysler stands out in the market. Potential customers can confidently consider Chrysler based on its strengths in product range, customer service, reliability, safety features, technology, pricing, and industry recognition.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Chrysler customer service

Phone numbers

1800 870 714 800 1692 1692 More phone numbers

Website

www.chrysler.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chrysler?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chrysler Customer Service. Initial Chrysler complaints should be directed to their team directly. You can find contact details for Chrysler above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chrysler. Discuss the issues you have had with Chrysler and work with their customer service team to find a resolution.