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1.4 675 Reviews

Chrysler Complaints Summary

72 Resolved
603 Unresolved
Our verdict: With Chrysler's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:16 pm EST
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Chrysler company taking too long to provide coverage

Purchased an extended service contract from NW Jeep for my 2002 Mini Cooper on 2/19/2008. In February 2009 the transmission failed. Annapolis MINI contacted them immediately for authorization to repair. Chrysler Service Contracts stated that the dealership needed to repair my Mini and THEN submit a request for coverage. Chrysler Service Contracts requested all service records since I owned the vehicle. They were faxed to Chrysler the same day. I contacted Chrysler on 2/27/2009. They refused my request on the status of my claim because "they have a dialogue" with the dealership. On 3/5/2009, I spoke with the service department at Annapolis MINI. They have not been contacted by Chrysler Service Contracts as of that date.

According to the extended service contract, I have complied with the claim process and the transmission is a covered component. I believe they are delaying the approval assuming that I will pay for the repair and then have to keep trying to get Chrysler Service Contracts to possibly pay for a covered component. Chrysler Service Contracts needs to honor their written contract.

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drowell
Greenwell Springs, US
Mar 19, 2012 9:07 am EDT
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I purchased a 7yr. 100k mile Chrysler Service Contract for my 2007 Chrysler Town & Country vehicle. I purchased the vehicle used with 13, 000 miles on it from Venice Chrysler in Venice, Florida on 6 March 2008. It was my understanding the contract began at the date of my sale...WRONG!
Today I contacted Chrysler Service Contracts and was told the contract began on 14 August 2006 (the date of the first owners purchase). I was unaware of this until today...19 March 2012. So I spent $3300 for a Service Contract that is NOT for 7 years, but rather for 5 years.
Salesman did NOT make this clear
No extended warranty again!

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Smitty101
, US
Nov 17, 2010 3:27 pm EST
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I purchased an maximum care service contract on my Mercedes. Chrysler Service Contracts is a nightmare to deal with. The will give verbal authorizations to servicers and then change their mind on covering the repairs after the fact. I have had service work done at both the Mercedes dealer/servicer and later at an Independent Mercedes servicer. Both servicers end up spend hours on the phone having to argue about getting paid on the repairs. No one knows what they are doing at Chrysler Service Contracts. They will use any excuse to not pay your claim and have no idea about the vehicles they authorize to repair. Do not buy a Chryler Serivce Contract.

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Sue Everest
Troy, US
Mar 09, 2009 12:51 pm EDT

I also dropped a black dress coat w/ belt off at Somerset Cleaners of Troy, MI. When I went to pick up the coat it looked worse than when I dropped it off. To top it off when I got home the belt was missing. So I called and they said they found the belt and I could stop by and pick it up. When I picked it up there looked to be dog hair on it, I don't think it was even the belt that belonged to my coat. I showed the kid the dirty belt and he said that he could put it through to be cleaned again. I said, "no thanks." I will never return!

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12:53 pm EST
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Chrysler automotive service issues

Reference to the former complaint posted: there is some discrepancy with the actual dates of service submitted. It's imperative that the information be documented accurately and this was my typographical error.

It should be noted this experience began on Dec. 8, 2008 and Dec. 12, 2008 when the Jeep failed to start. Assistance was provided by Auto Rescue [protected] and the battery was replaced. For a couple of days the truck seemed okay. Dec. 17, 2008 the vehicle was towed to the original dealership where it had been purchased, and subsequently a series of tows and service appointments have occurred since. After each service order I was advised by the Service Department that the vehicle would start "every" time while in their care. That was not the case once the vehicle was returned.('picked up and drove home consecutively) myself each time with promise that the problem had been resolved.

Dec. 8, 2008 Standard oil check and new battery. 8211 mi.

Dec. 12, 2008 Drove to dealership no service. 8279 mi.

Dec. [protected] Replaced module, receiver immobilizer, switched oil pressure. 8460 mi.

Jan. 5-13, 2009 Replaced totally integrated Power module. 8495 mi.

Jan. 19-22, 2009 Unable to duplicate customer's complaint. 8607 mi.

Jan. 26, 2009 Failure to start, roadside tow service enroute(contacting the dealership today) 8681 mi.

The previous documentation is the actual time the vehicle was serviced (duration) and doesn't record the number of times or dates the vehicle failed to start. Intermittent starts and stops have been consistent and truly an inconvenience.

There have been a series of 30(thirty)

or more business telephone calls to my residential and mobile telephones from personnel at Braeger Chrysler beginning with the General Sales managers, technicians in the Service Department, the salesperson on the showroom floor and the Financial manager, who both facilitated the original purchase 1 year

ago: Jan. 9, 2008.

What's more frustrating the vehicle had not reached its 1 year anniversary before it began having problems. It was purchased in full; no lien, to date holds 8681 mi. and currently STILL under the Basic Limited Warranty which is 36, 000 miles or 3 years(which ever occurs first)

My decision to pursue Legal Counsel-

(consultation) no binding contract with an Attorney was determined by the vague explanation in the Supplemental booklet received at the time of purchase regarding my options(recourse) since the laws vary from state to state. The Federal Warranty Guidelines and specifics that govern "lemon laws" in the State of Wisconsin were carefully explained and my questions answered from a legal perspective.

After careful consideration given the series of events it is my understanding Braeger Chrysler without equivocation negotiate a new contract, offer another vehicle new or of equal value; or simply return my money.

Respectfully, I do believe that their Service Department has made the adjustments: replacement parts that were applicable, and the dealership has been cooperative. Yet, this is NOT indicative of "good business" practice if Braeger Chrysler Jeep continues to make excuses for manufacturer responsibility and ignore the inevitable!

Again, my request is simple: a new, reliable mode of transportation or return the amount spent for the vehicle purchased.

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2:56 pm EST
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Chrysler extreme labor charges

On 1/22/2009 I took my 2004 Jeep Liberty with only 39000 miles
in for an issue. The check engine light came on and it was running
at a rought idle. The service tech. called back and said I need a TP
sensor Code Po122. The part was $75.84 plus a replacement wiring
harness that Chrylser had changed out for another $20.37 for a total
of $96.23 cents. The price for the parts was OK, the labor was an
extreme cost of $295.95. There also was a charge of $29.60 cent
disposal fee, which is also a farce. The job did not take more then
20 min. for I have changed out these parts in my own vehicles
before. Here it is Chrysler is hurting for business and sales and then
they can turn around and want to make it up on labor to repair their
own crappy vehicles. Then they wonder why people do not want to
buy a Chrysler product. I am going to get on every web site I can and
tell my story. Like other people in the nation, I just got laid off and
all I need is a $400.00 repair bill to keep my vehicle running.
I hope the goverment does not help them out and that this company
goes under like the other. I can be reached at [protected].

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Gloria
, US
Dec 19, 2008 9:28 am EST

I have a 2005 Jeep Liberty. Today for the fifth time this year, I had to take time off to go to the dealership and have the rear window regulator fixed. I have been told there is no fix for this. Since my warranty ran out, I get to pay $107.00 everytime I have one break, and this is the third time in six months. Chrysler support person response to this was "Sorry, can't help you with that". I think it was the way he said it that got me. The service tech say that all Jeep owners think they shouldn't have to pay for it. This is a factory defect. To me when you can go to a Jeep dealership and on any given day find atleast three Jeeps waiting to be serviced for this same problem, it is a factory defect and not a one time issue.

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allan hunt
ft.lauderdale, US
Feb 03, 2012 8:35 pm EST
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I have a Jeep liberty.Same problem.Go to an independent window repair.At least they will stand behind their warranty for 1 year.If you live in So.Fla., there is a company called power window repair.How is your motor holding up?Did it swallow any valve seats yet?I have an 03.At 53, 000 It did this 3 times in 1 1/2 mo.It was over 5 yrs. but Jeep did stand behind it after the first time.It's over 8 yrs. now and the clear coat paint on the roof is badly crazing, cracking, and peeling.I don't feel that should happen.I called Chrysler direct but they won't do anything.This is the last Chrysler product I'll ever buy.This paint problem is definitely a defect.Maybe mine was painted after lunch.

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steve 50
, US
May 04, 2009 2:47 pm EDT

I also had a Check Engine Light come on, it was the EVAP system, which had a leak in it. Probably a loose gas cap. They told me it was a Vacuum Purge Valve. They had just changed the same one out less than 2 years before. They claimed it was cracked. I checked the old one and it was not cracked. I replaced the old valve in the vehical and it for an hour and no Check Engine Light came on. I went back to complain and they stonewalled me (Ohara Jeep in Falmouth MA) they now said it was an internal crack, I told them that's not what was said before and I checked for an internal crack and there was none. Little rip off joint, if you ask me. I am sending the old part to Chrysler and see what they think of their dealer ship, which is rated at 1.3 out 5 for dealership ratings 1 being the worst.

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9:38 pm EST
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Chrysler - fraud

When I purchased a 2006 Dodge Caravan from Maple Ridge Chrysler for $17, 600. on April 2, 2008, they proved to be devious, dishonest and untrustworthy. Prior to the sale, they were over friendly, driving me to and from their lot, offering me hotdogs, coffee and even paying for my lunch. But BEWARE: To facilitate a tough sale, they pledged, "SATISFACTION OR...

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6:57 am EST
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Chrysler jeep commander hvac does not work properly - and local dealer will not repair

The HVAC system does not work properly. HVAC blows 90 to 110 degree hot air out floor vents when set midway in the cool setting. While blowing hot air out floor vents on cool setting, Defroster blows cold air out top vents. Front windshield freezes and snow and ice does not melt and very hard to defrost. A $35, 000 Commander was not designed to blow hot air while on the cool setting. Vehicle should mix hot and cold air appropriately to allow for all levels of temperature control. This vehicle only blows 2 air choices, hot or cold, with a distribution of 75% hot air, 25% cold air relative to control knobs. There is no warm or cool air.

Suburban Chrysler Jeep of Novi, MI will not repair HVAC any further stating - this is how the HVAC system works. Service department has replaced HVAC Head Control - the knobs - twice, but will not attempt to repair the internal mechanisms. Apparently, service mechanics in shop believe there is a problem - they would not have replaced Head Control twice. Engineers do not design HVAC systems to blow hot air while on cool setting - it is very likely the vehicle was assembled incorrectly or was assembled with incorrect or defective parts.

Also, Service Department has damaged the dashboard and console component panels and have yet to repair them correctly although I was told by service department that they will repair them, but that means I have to take the car back another time for their mistakes.

Chrysler issued Technical Service Bulletin [protected] on April 14, 2007 relevant to the HVAC situation my Commander has, but since my vehicles build date is slightly after the TSB build date, the dealer will not even attempt the necessary fix. My vehicle build date is April 2007. The TSB indicates that Heater AC Housings Left Hand Drive and Right Hand Drive are to be replaced to allow distribution of air flow. Dealer told me about this bulletin, yet they won't even consider it as an option.

I was told by a Chrysler Jeep employee that the problem could possibly be that my vehicle received the dual zone diverters although my vehicle has the manual controls.

All I want is my HVAC to be repaired so that it works properly, along with my dashboard and console to be put back together correctly.

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12:06 pm EST

Chrysler used car faulty

I bought a 2006 Buick Rendezvous From this dealer on Nov. 20, 2008. After about 6 hours of negotiation on price and payments. That was ok, all car dealerships are like that. They are trying to make the most money they can from any sucker who goes in there. So, I bought my vehicle and on the way home my service engine light goes on. So I call them the next day and they tell me to take it to my nearest Buick dealership and let them run the computer on it. So I pay the 80 bucks and they say nothing was wrong the battery was just low, probably just from sitting on their lot. So, I say OK. Over the course of the next week my car doesn't start 10 more times. All the while I'm calling the dealership to get the details on my warranty. No one has any answers... My salesman (Sam) even hangs up on me... So I call the Sales manager, he looks up my profile, and there is not even a complaint in my file. He says this is definitely a problem and that he'll talk to the service manager and try to get my car into the shop. By this time I am sure its my alternator. I ask is this going to be fixed free of charge, he says we'll see. My car has to be driven back down to the dealership (1.5 hours away) just for them to look at it and see if my full coverage warranty covers it. I bet it'll cost me just for them to look at it. So it's been 9 days that I've owned my car and still no answers and no warranty paperwork in the mail. They have no customer service after sale... I DO NOT RECOMMEND YOU BUY A USED CAR FROM THIS DEALERSHIP!

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David Wiiils
Jacksonville, US
Mar 06, 2012 3:59 pm EST

Same problem with New Trucks, My truck was in the shop for 6 days and they repaired 1 spot with a piece of dirt in the paint. they ignored the 6 dents on the roof and say I am responsible. they make promises and then back out and say i misunderstood them. they say I should have seen them in the walk around with there salesman yet we never looked at the very top of the truck and salesman nevr sugested i do. I think they were aware of them and misled me by not requesting i inspect the entire truck, the salesman should have pointed this out. They don't have full discloser and are dishonest.

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9:16 pm EST

Chrysler customer service

We previously bought a Chrysler car and paid all payments on time through Regency, no problem. When we traded it in, they did not give us the opportunity to set up payment date and they set it 2 weeks before payday. We told them immediately and they said after 6 months it could be changed only. Now every month they call, every day, all day, from 7:30 in the morning to 9 at night. Yesterday I told the caller she is in violation of the law calling so late and she said she'd "call whenever she felt like it." You tell them the same thing every time they call but it does no good, they call again anyway. I would never ever buy a vehicle through them again, EVER.

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Eddie Davenport
, US
Sep 15, 2015 4:45 pm EDT

I am very upset as to what happen at Landers Chrysler Dodge Jeep Ram Dealer ship, In Southaven, Ms. I had appointment for my recall for my 2006 300 Hemi Chrysler, 18000 miles, VIN# 2C3LA63H46H316668 AT 10:00AM. CONFIRMATION # [protected] Upon arrive their for service for my recall airbag I was inform by you all service personnel that it will take all day, I ask why I have a 10:00a appointment he just stated sorry and obtain my keys for service. After three hours waiting I ask him have they started on my car he stated NO. At that point I inform him I will file a complaints about your attitude and the service I receive. At that point I ask for my keys and went to Gossett Motor 20 miles from my home on 1901 Covington Pike, Memphis, Tn. Service Advisor Tracy Davis was very courtesy and gave me appointment for this Friday.At this point I will no longer take my business or buy another car from Landers Chrysler Dodge Jeep Ram.

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MIKE DODGE
ventura, US
Dec 13, 2014 5:37 pm EST

CHRYSLER IS ONE OF THE WORST VEHICLES FOR
1. RELIABILITY
2. CUSTOMER SERVICE
3. THE DO FIT IN WITH THE GOVERNMENT AS FAR AS TELLING YOU ONE THING AND COMPLETELY DOING ANOTHER.
DO NOT PURCHASE ANYTHING CHRYSLER EVER. YOU HAVE BEEN WARNED!

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SHANTE2131
Newark, US
Dec 10, 2008 6:20 pm EST

TRANSMISSION SHOT ITS GONE

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Danny C. Vaughn
Rogersville, US
Jul 02, 2014 12:03 pm EDT
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I cannot find fuses for cigarette lighter and trunk lights in2012 Chrysler 300. Neither one will work. Both went out same time.

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George Ppezza
Glen ellyn, US
Dec 28, 2010 9:16 pm EST
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To someone who cares AT CHRYLER if they lose a (4) generation Chrysler loyal client! My grandfather and grandmother, my mother and father, my immediate family and now my children buy strictly Chrysler vehicles ( since the 1950's) We own 5 vechicles by Chrysler right now and we are in the market for 3 more. My complaint: One of my vechicles is a 2007 Jeep Commander with 62, 000.00 miles and we just experienced a loud knock under the hood. I did buy the extended warranty on my 2007 Jeep Commander. We took it to the Wheaton Jeep Dealership in Wheaton Illinois on Roosevelt road and was told we can't warranty this vechicle because we need all your OIL CHANGE reciepts. Seriously? I have the extended warranty, I did all my oil changes every 3000 to 4000 miles and now Jeep Wheaton will not fix my vechicle unless I come up with Oil change reciepts. Again Seriously!
" Fix my damn vechicle or loose a four generation plus future generation loyal client!" Our family lives and breath Chrysler products ... Tell the Jeep dealership in Wheaton Illinois to be proffessional and stand behind there warranty and customer service. My e-mail address: george.pezza@sbcglobal.net

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IsaMac
Weston, US
Apr 05, 2010 9:30 am EDT

I have owner Jeeps for over 15 years. NEVER AGAIN. Not complaining about the vehicles just the company in general. Dealing with customer service specially the service contract extended warranty is nothing less than a nightmare. They are rude not helfull at all and I am still waiting for them to refund me the remaining of my service contract refund. Unfortunate, because it just makes me never want to deal with Chrysler again and would never advise anyone to do so.

Frustaded with their customer service!

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Glenda Forrester
Wake Forest, US
Apr 02, 2010 4:45 pm EDT

We have a 2002 Chrysler Concord. I will NEVER buy another CHRYSLER. The O2 sensor went out our car when driving would jerk and when you press the gas it would bogg down we had to Pay over 300.00 dollars to replace. Thinking that would take care of the engine light that came well it didn't it would drive fine then it would not kick out of second geer it was acting up alot. Well, 2 months later we had to have a new transmission put in 3, 000.00 dollars and1 month later the engine light is back on again. We have had nothing but problems, such a lemon, and to beat all the tranmission is worth more then the car is. I've been unemployed for a year and it's such hard times. I would not recommend anyone to buy a Chrysler. My girlfriends mother has the same exact car make and model and has been having the sqame problems with her's. GO FIGURE

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TiredofChrysler
Dallas, US
Jan 14, 2010 7:59 am EST

I tried to purchased my lease vehicle I had financed with Chrysler Financial and the remarketing dept called me day in and day out asking for the remaining lease payments. They were rolled into the retail contract. I never received a new payment book, but received a lot of collection calls. So I sent in what I thought was the payment just to find out it was different that was was quoted to me. The remarketing dept has no communication skills and no training. Needless to say I gave them the car back and bought a FORD. Can you believe that several companies STILL want to do business with them? Even going so far as to hire them to do their remarketing?

Its crazy!

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10:48 am EST

Chrysler bad service

One week after I purchased a used vehicle from Mission Chrysler Jeep I was contacted by the salesman who asked me to return to the dealership. The Finance Manager inputted the wrong VIN number and we had to redo the paperwork. He stated for my trouble Mission would give me $100. Have never seen it! When I questioned the Finance Mgr he stated he didn't know anything about it!
Also, within the first 5 months I had returned the car for repair 3 times and have been taking it to a mechanic ever since!
I will never purchase a vehicle from Mission because of their subpar service and terrible quality of used cars.

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8:00 am EDT
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Chrysler awful company and misleading website

Chrysler LLC advertised on their web site that the 2008 LX Town and Country minivan's standard equipment included power mirrors. My wife and I purchased this auto knowing that we needed those power mirrors, for I am incapacitated, and it is extremely difficult to get out of the car to adjust the mirrors manually after my wife has driven the car. My wife and I both drive this auto on a daily basis. My wife and I would never have purchased this LX minivan if we had known that there would not be power mirrors installed when we bought it.

I contacted Chrysler LLC, and told them of our problem, and subsequently they told me that the dealer would have to contact them. I did that, and the dealer indicated that if Chrysler LLC did nothing, they would make it right by installing those power mirrors. As it turned out, the selling dealer provided lip service and did nothing to remedy our problem. So, the buck was being passed back and forth between the dealership, and the Chrysler Corporation. Now, as of today, the dealer, although promising to make it right, by installing the power mirrors reneged on that issue, and told me that there is nothing they were going to do in this matter. So, here we are with a new Chrysler LX minivan with no power mirrors, and there is nothing that the dealership, or Chrysler is going to do to make it right for us. The dealership indicated that if I spend about $5, 000 more, I can return the auto that we bought and get a model with power mirrors! Wow, I am retired, and on limited income and my wife works part time, and now that dealership wants to upgrade me to a better model for thousands of dollars more.

Chrysler LLC, or the dealership should make this adjustment and install those power mirrors with no additional cost to us. My wife and I were misled by the Chrysler website, and now they, or the dealership will do nothing on our behalf, in which we are entitled to at this time.

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8:57 am EDT

Chrysler max care sevice contract

January 16 2006 I puchased a brand new Jeep Wrangler fron Mike Shad. At that time I was sold and paid for a Daimler Chrysler Max Care Service contract in good faith at a cost of $2011.60. To date I have paid principal and interest on this plan. When I needed to use the service I was told the contract was no good. At that time I made several personal visits and phone calls to Mr Karl Murphy's office who sold me the contract as well as Mr John Bobango the General Manger who both told me they would make it good. After 33 months of payments and several hundreds of dollars of out of pocket repairs I have no results. Please Help

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9:34 am EDT

Chrysler no service

We stopped in this dealership on Aug 22, 2008 to look for a used car & truck. We couldn't see any prices on the vehicles that we were interested in and no salesperson came out to help us. We went into the dealership building and walked across the length of the building twice. The receptionist was on the phone, no one even acknowledged us. Needless to say, we walked out and left and went down the street and bought a car and a truck. I hope to never step foot in that place again. Being new to the area, we will sure tell everyone looking for a auto to avoid that place. We have already told the other dealerships that we have visited, what horrible customer service this dealership has. Well they lost out on 30, 000. Hope they go out of business.

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whatever
Lethbridge, CA
Feb 12, 2009 6:06 pm EST

maybe everyone does like lethbridge dodge and that's why the staff where all busy with other customers, and this guy is a dumb@#!%&

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4:39 pm EDT

Chrysler unable to repair my auto

Since July, 2008, Rinehart Chrysler Dodge has not been able to fix my 2004 Crossfire that THEY sold me. The latest word from them is that a representative from Daimler Chrysler is flying in to see what can be done. They refused a loaner car without charge. This is unacceptable as I am disable and had a kidney transplant on February 18, 2008. I can not be without a car for this long. What if I have a medical emergency. This has caused undue stress to me and I have been ill for at least the past 3 weeks. I would appreciate any help that you can offer.

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9:34 am EDT

Chrysler rude supervisor

I had been making payments for 11 months on my dodge magnum...my payment date fell on the same date as my mortgage so I was sending in my car payments 2 weeks after the due date thinking I would just pay the late charges as they accrued. I found a payment bill under some papers one dfay and discovered it was over 30 days past due ! I called chrysler finance and told them I would send out a check on that monday which was 4 days later and I did that in the amount of $325. The wed. after that monday I received a call from the repo dept. stating that I have to get them $660 by 8 pm that night or jeopardize my contract ! Well, this first guy was reasonable and gave me til 4 pm the next day to get in the remaining $335 since I sent in $325 already. The first payment was for july and the second for august. I then called chrysler financial and set up a payment for the following sat . after I got paid and was told everything is fine, got a secured confirmation number and called back chrysler repo dept. to tell them this. Upon my call some young woman told me that this is not an option and I need to send in $660 again by that night. I told her I already sent in a check for $325 monday and was told by another repo dept. advisor that I have until 4pm the next day to get $335 more in.She wanted nothing to do with this so I asked for her supervisor. This guy got on, wish I could remember his name, and I told him about the next day thing and also about the secured payment date I set up with a financial represetative for the next sat. He then got very rude. He stated that I have been paying late every month for 10 months which I admit I have but I also have been paying the late fees at which he responded..."this is not the way to pay, payments are due on the due date and there is no grace period, your in default of your contract".He told me the check I sent out isn't here yet so I have to pay $660 by 9 pm that day and he deleted the payment arrangement I made also for sat. I told him a check is in the mail and he said "I don't care, it isn;t here so send in $660 tonight" ! I told him I was in work and it would be impossinle to do this tonight since I work til midnight and my wife does also and his response was..."well, you have access to a phone at work, use your time wisely and make some calls and get that $660 in here by 9 pm tonight". I asked about other options and he just kept raising his voice and saying there is no other way get that money in here and he slammed the phone down on me in mid sentence. I then called the financial dept. and they gave me another secured payment date for the following sat. which was deleted by this same guy as I was talking to the financial dept ! I finally got to a financial dept. supervisor and I ended up sending in $335 that thursday via a phone payment. All in all this was a total screw up ! I should have been told that my payments have been late and there is no grace period a long time ago( although I found out differently from another supervisor). Albeit, this repo dept. supervisor treated me like some degenerate off the streets. If this is how they are trained to treat thier customers I will never buy another chrysler product ever again ! The financial dept. workers were polite but this guy should be fired immediately ! After they receive my payments I will be allowed to change my due date so as it won't be due at the same time with my mortgage payment. I want to take this further to have this rude, obnoxious employee (supervisor)in the repo dept. disciplined. I really wish I could discipline him myself !

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Jim M.
Clermont, US
Aug 03, 2009 7:52 pm EDT

Dear Chrysler,

I just wanted to send a letter thanking Chrysler for making such great trucks. The quality of your vehicles is, in my opinion, the best of all three American Automakers. Over the last 13 years I have purchased several new Chrysler/Dodge vehicles and have loved every one of them. I use the vehicles for work and pleasure and have minimal mechanical issues, all of which Chrysler was more than happy to help me with.
In 1996 I purchased my first Dodge Truck. It was a Ram 1500 SLT Extended Cab model. I was so happy with it; I bought a new truck for myself in 1998 when the Quad-Cab models came out. I picked up a 1998 Ram 2500 Quad Cab, and a second truck, a leftover 1997 Ram 2500 SLT with a V10 for my business the day my first child was born. Both of these trucks I used for my snow-plowing business and they were phenomenal vehicles. The power, the comfort and the reliability were top notch. I also purchased a new Chrysler Voyager in 1997 for my wife. She loved the vehicle and drove it for several years. She decided in 1999 that she wanted a Durango, so I ran down to the dealer & picked up a 1999 Durango SLT Plus. It was loaded, leather & all the trimmings. The Durango was a great vehicle as well. In the spring of 1999 my 1998 Quad Cab was severely damaged in a hail storm, so I decided it was time for a new truck. I ordered a 1999 2500 Quad Cab 2500 V10 and a 5 speed. This truck was by far my favorite to that point. The power was phenomenal. I had so many compliments on the truck every time I drove it; it was a huge source of pride for me to have such a quality vehicle. After September 11, 2001 the economy took a bit of a downturn and we all suffered. But we came through it. When things finally got back to normal, I purchased a 2005 Dodge Caravan for my wife. She missed the Voyager she had 10yrs earlier and I knew exactly where to go to make her happy again. Straight to the Dodge dealer. The next year I decided it was time for me to get the truck I wanted, so I went back to the Dodge dealer and got myself a 2005 Ram 3500 Cummins Turbo-Diesel. This was the best truck I have ever owned… it could do ANYTHING I wanted, many things that people thought were impossible. I spent a lot of money on this truck getting exactly where I wanted. It got even more compliments than the other Ram I had in 1999. And to make things better, if that were possible, it got 20 MPG no matter what I did with it. I was also hoping as soon as the economy turned around and we all got back to work that I was going to buy myself a new Challenger R/T. I still have all the original window stickers for all of them too.
But, one Thursday morning a few weeks ago, Chrysler decided that they couldn’t be bothered with me, a staunchly loyal customer, and help me out of a bit of a pickle. You see, I own a construction business in Florida. Lately the construction industry has been hit pretty hard. I was struggling to make the payment on my truck. I had gotten behind in the past, got it caught up only to get behind again. It seemed a vicious yo-yo effect with my payments. I needed that truck to keep my business running. If my business quit running, I would lose everything, including my home I had been in for 10 years. Without that truck, I could not make a living and support my family. Without making a living, I could not afford the truck. Well, I was under constant pressure from Chrysler. The calls started at 8am Sharp every day. My phone rang on the average every 30 minutes until 9pm. So, I averaged about 15-18 calls per day. I had spoken to the supervisors at Chrysler financial, trying to explain my situation. Nobody seemed to care. I would tell a customer service agent that I was going to make the payment in 3 days when I got a check from a client, but my phone never stopped ringing. I would answer it and a new customer service agent would start on me again, telling me they were going to come get the truck. Nobody at Chrysler Financial ever read the history of the record or bothered to think “Hey, maybe there is a reason why this is happening and we should show a little mercy or perhaps just give this loyal customer a break and try to work with him”. So, as I said earlier… Chrysler took my truck back. I know I was behind, I accept that. I know it’s just business. But I wish somebody, somewhere in the chain of command at Chrysler would have taken a moment to say “Maybe we could show a little kindness to an obviously loyal customer”. I was even told by Mr. Hill at Chrysler Financial that (and I quote) “we don’t care, you are JUST A NUMBER” and
"I can't help if you're a deadbeat". Well, the Repo man took my truck three weeks ago now. I wasn’t able to do the job that I was getting ready for that morning; my Mortgage company was expecting to get a payment from, as was Chrysler. Now that I can’t make the house payment either, they are foreclosing on my home. So losing my truck seems to have caused a snowball effect that my family will not recover from. I have lost my truck, which I paid over $23, 000.00 on over 3-yrs, the $18, 000.00 dollar trade in, not to mention the $7000.00 dollars in upgrades I put in it and was not allowed to recover. And now that I don’t have my truck, I am losing my home, which I have paid $198, 000 over the last 10 years on. Wow… all because Chrysler refused to help me. Because Chrysler refused to lower my payment and stretch out my loan. Did anyone bother to look at my history with Chrysler? No. Did anyone listen to me when I tried to tell them that I had bought “8” NEW Chrysler vehicles over the last 13 years, myself alone, not counting several friends and family members I had taken to the dealership MYSELF to help purchase a new Dodge/Chrysler? No.
I can honestly say that I know this letter will fall on deaf ears. I now know exactly how Chrysler treats its valued customers. And I can honestly say I understand why the Big Three have all but gone belly-up and had to sell off their products to foreign investors. It’s such a shame too. Americans out of work, unemployed and financially dying because of one little word... Greed. For Americans to be put in a position that they HAVE to or WOULD RATHER buy foreign products and sell our Country down the drain all because of greed. It has been a pleasure and an honor driving the Dodge and Chrysler vehicles that I spent over $250, 000.00 dollars on. I would love to have another someday, but I can promise you this: I will NEVER spend another red cent on anything that says Dodge or Chrysler on it as long as I live, and I will make sure I tell everyone I speak to about this as well. The rest of your potential customers should be aware of how much Chrysler values its’ customers.

Respectfully,
James R. Muniz
Acct#: [protected]
Vin#: 3d7MS48C85G810230
jmuniz4@hotmail.com

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Chrysler extended warranty

I am currently trying to get advice on my ordeal with my 04 Chrysler extended warranty. I purchased the vehicle new in Feb. 04 with a 5year/ 100, 000 mile warranty My vehicle just turned 70.000 miles. I have been told by the dealer-ship and Chrysler that my warranty runs out June 08, this year. They both tell me that the in-service date is June 03 which is eight months before I owned the car. My copy of the original warranty agreement states the in-service date as Feb. 26, 2004. Now who has the correct information? I have read other complaints on the in-service date as being a problem and to be

be careful on your extended warran-tees. No one ever explained the in-

service date deal to me the day I purchased the vehicle. I don't see how Chrysler can get away with cheating their customers on their warranties if my original copy has the date of Feb 26, 2004. If this is not enough to protect me then where is the honesty and integrity of this major auto maker? Beware even if you have signed documents! I am currently awaiting a response from Chrysler Warranty. I have faxed all my paper work to Chrysler Warranty last week so let's just see if they honor their agreement or if they

wait to respond "after my warranty expires" according to their records.

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James Bannon
, CA
Sep 15, 2016 8:28 am EDT

I think that your warranty stinks. When buying a year old car, which I did, no one explains that it takes effect from the date it is originally put into service. Which means if you buy a 2011 vehicle, in 2012, and purchase the extended warranty for 5 years and 100, 000 km, it ends in 2016 not 2017 like are believing. When purchasing a car you need a LAWYER present so that you don't get riped off like I just did.

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Lousy in Louisiana
, US
Nov 09, 2015 8:31 am EST

Thank you all for your comments. I just bought a 2014 Jeep Compass as NEW but it had been driven by an employee of the dealership as a program car. I was encouraged to buy the MOPAR extended warrranty. Less than a year into driving, I find out that this extended warranty overlaps with my manuf. warranty of 3 years or 36000 miles. Why would I pay for an overlap? Appears they will replace items if they break but not normal wear and tear. I am not a mechanic, how will I know the difference and since all companies are so profit oriented, do you think they will tell me the truth. Good News, I found out that I can get a refund on my extended warranty which I paid $1700. Let's see how much they jipp me on the pro-rated amount. As consumers we have to stay alert!

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Bobs_Broken_Dodge
, US
Sep 03, 2015 3:52 pm EDT

I own a 2009 Dodge Ram Laramie used 3 yrs ago with the Mopar Vehicle Protection (4 yr unlimited mile max care with car rental and towing). I had to take my truck in for issues with my transmission and had to have it overhauled 3 seperate times in less than 6 months. It has been in the shop out of commission for over 8 weeks for these repairs. Due to my frustrations with having to take it back several times for the same issue (transmission), I asked for a replacement. I was denied and told that they only replace what is broken. In other words, they do NOT overhaul the transmission like all other car/truck manufacture warranties, they only replace any small broken components and put back all the old used high mileage parts and give it back to you. I am so disgusted with Dodge and Mopar Vehicle Protection Plan that I will NEVER buy their products!

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andy
,
Aug 08, 2008 5:05 am EDT

After 5 days of being late I get between 8-12 calls a days both at work and on my cell. Repeated message URGENT MESSAGE! How urgent can 5 days late on your auto be. The reps on the phone have the worst manner in the world. They speak to you as your the worst ### in the world. They have even called my mom and got payment from her. Is that ethical. We have about 12 chrysler products within my family. I will never ever buy a chrysler again.

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jmd_trucking
Columbus, US
Feb 04, 2011 12:28 am EST

I'm a driver associate (truck driver) delivering componets for Chrysler vehicles and they are in the business/habit of not paying its partners for services rendered! I want my money!

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Maine 1
Gardiner, US
Sep 09, 2010 8:28 pm EDT

Rusted K Frame with Chrysler Pcifica 2004. I was told it was unsafe to drive and am waiting to hear back from Chrysler.

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Movewiththe235
, US
May 18, 2010 5:13 pm EDT

When will Chrysler new models be coming out. The Detroit Auto show is the big event and they have none. I know they are partnered with Fiat now and it could be good but i want to know when they are going to have new cars.

Would someone at Chrysler please respond and let me and all the other buyers know.

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billsout
Framingham, US
Nov 17, 2009 9:48 am EST

Chrysler, compuware and a division of compuware called professional services all state no record of my employment.. witness lies under oath..watch my video to pressure them to end this injustice! google: blacklisted engineer to capture my video!

bill butler

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anniemac
Somers, US
May 19, 2015 3:08 pm EDT

Dodge Ram pickup, we were foolish to listen to the sales pitch about extended warranty, cost us $1K, at 32, 000 miles it covers NOTHING, zero, everything excluded. Waste of money, but now that is close to expiration I get ads in the mail several times a week wanting us to buy an extension ... Sure wish I had the $1K I wasted on the worthless warranty to put towards the repairs we paid out of pocket. BEWARE.

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Lois
,
Apr 24, 2007 12:00 am EDT

Bought new. Now transmission has failed at 58,000 miles. Not covered by warranty.

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Chrysler buyer beware!

We purchased this vehicle and immediately had mechanical problems. We attempted to return the vehicle the next day due to problems but were unsuccessful. We would have picked our 2nd choice if they would have allowed us to. We were told by the salesman that it was "Certified". It was not and we have had to return the vehicle several times for repairs.

This vehicle has had front end control arms replaced, power steering pump, a/c compressor, the cd skips and has not been able to be repaired. The front end started to shake today when you apply the brakes (6/14/2008)

We have just challenged the loan with Wachovia and the down payment with our bank. Hopefully we will get some satisfaction.

Buyer Beware!

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Chrysler bad service

I brought my car in for repair service to have the front seat cover replaced and to have them replace my sun visor bumpers that have fallen off. I've owned this car less than a month. I purchased it used with 16000+ miles on it. The car is still under factory warranty & I also purchased the extended warranty they offer at this dealership. Anyway to make a long story short, when I got my car back, the rubber bumbler installed, wasn't the same, it didn't blend in with the car at all. The seat they repaired, is now in worst condition than it was before they repaired it. They broke the side panels that are connected to the seats. Today, 6 may 08, I finally got a chance to bring them the car. I've been calling this dealership service dept since the 4th. I've left several message with the rep (Kimberly) at the service dept. No one called me back. I've called repeatedly for a manager & was put on hold each time for 15+ min. this is ridiculous. I will bring them this vehicle on Monday & leave it with them. I've spoken with the bank & I don't ever want to have any more to do with the type of southern hospitality I received from this dealership.

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kathy montgomery
Suffolk, US
Dec 12, 2008 11:08 am EST

I AGREE ABOUT THE SERVICE THEY GIVE YOU IT DO SEEM LIKE THEY ARE ALL ABOUT THEMSELVES INSTEAD OF THE COMPANY. ITS ALL ABOUT MAKING THEIR COMMISSION AND AFTER YOU HAVE PURCHASED A VEHICLE AND CALL THEM FOR INFORMATION AND EXSPECT THEM TO RETURN YOUR CALL AFTER TRYING TO REACH THEM FOR 2 WEEKS, IS FUSTRATING AND NOONE CAN TELL YOU NOTHING OR ANSWER THE QUESTIONS THAT NEED TO BE ANSWERED. I AM STILL WAITING FOR SUSIE WILSON TO CALL ME BACK AFTER TRYING TO REACH HER FOR 2 WEEKS AND SHE STILL HAVE NOT RETURNED MY CALL I ALWAYS GET THE ANSWERING MACHINE, AND I DO LEAVE MESSAGES TO CALL ME.

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John L
,
Nov 09, 2008 1:44 pm EST

This dealership is the worst. I was stupid for going through with the purchase. The F & I guy tried to do what is called "price packing" Lower interest rate if you buy the extended service. I opted not to, and was told my loan wasn't big enough and I was welcome to get financing elsewhere. I notified Jimmy Mooore inwriting of this and he called ONE WEEK later and said the finace guy would be reprimanded. not only that, I took delivery with an empty tank. HORRIBLE SERVICE

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Randy Porter
,
Aug 05, 2008 1:36 pm EDT

I was looking at buying a truck there and i took one home for the night and now they are trying to make me to make me pay for it. the sales department has no idea what is going on and there are only there for themselves it seems like and not for the company

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Chrysler unfair practices, lies and threats

Phone call on another's behalf received from Chrysler Financial.. Person led me to believe they would work with customer. I got in contact and person returned the call. They (Chrysler) proceeded to belittle, harass, and threaten the customer. She tried to make a payment at that time, ..they refused to accept payment. Demanded the full amount of multiple payments.

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Chrysler denial of responsibility, like with other customers

COMPLAINT: We brought our car in for repair for replacement of headlights and correction of the passenger front axle on 6/18/08 the day before an important trip. Both of these repairs were done to our general satisfaction.

HOWEVER, as we retrieved our car minutes after the service department's closing time, we discovered that the driver side door suddenly would not close after opening it. The door had closed all right when we brought the car in for repair. We wondered what could have happened at the dealership that would cause the door to be so much lower or higher that it would not close. The service area had closed as it was after 7 PM and we had to get ready for our trip for the next day. Thus, my husband suggested we just talk to the dealer after our trip and that perhaps we could just lift and slam the door simultaneously, and it would stay closed. This tactic worked that evening as we left the dealership and we drove home.

Yet that evening at home we discovered, after getting out of the car, that closing the door was not a simple matter (as the metal around the door latch had bent). We managed to close the door but were afraid to open it. When the customer satisfaction surveyor called, we described our displeasure about the problem but said that we could answer more questions when we were back in town. Thus, throughout our entire vacation in the next week+ the driver entered the car through the passenger side and scooted over to the driver's seat.

When we returned back home, the surveyor called back and we answered all the questions and described our sudden dismay about the surprising fact that our door would not close easily when we picked up our car the evening of 6/18/08.

I endured crawling across the passenger seat to drive the week or so after the vacation but could not schedule time to go to the dealership because of the need to catch up with work. Eventually the door would pop open with every bump in the road and would not stay closed at all. I had to tie the door closed to keep it from swinging open while driving. That is when I told my husband we had to schedule a return to the dealership, as the door was dangerous and intolerable after the last repair visit.

I called David Montgomery, the service manager, because Tim True, our usual "advisor, " had frequently seemed dismissive of any minor complaints and seemed patronizing. I suspected that some complaints had never been written down in his log of issues about the car.

A hint of door problem had already been identified to Tim True at the end of an earlier repair visit. The door closed a little roughly after the earlier dealership repair but without a major problem. He looked at the latch and he somewhat dismissed it with a glib brush off that maybe the catch needed to be adjusted. He did not offer to fix that problem at that time. Because the door opened and closed OK, and we did not want to complain, we did nothing about the minor latch roughness of the door.

The same dealer had repaired that door at one time because a burglar had pried the door open and damaged the lock (not the latch). When the door was repaired by the dealership, the resulting lock was not flush (like the passenger locks) with the outside door metal, as if a gasket or washer was missing, and the window no longer moved smoothly within the door. These were not major problems and thus we did not complain about the poor workmanship, since the door and window were still functional.

However, the door as of the day of the 6/18/08 repairs has become completely dysfunctional because it does not close. Driving in this condition is HAZARDOUS and potentially LIFE THREATENING. The door damage on 6/18/08 during the dealer's custody of the car during repair cannot be ignored given the life-threatening situation if the car is driven with the problem. The door can swing widely open during busy traffic. No mention that the door would not close properly was written on the 6/18/08 Wolfchase receipt/report (perhaps because an errant service technician who did not admit the creation of the problem to the service manager). The car was just in the lot and we just got a key to retrieve it at closing time.

Now David Montgomery and presumably Tim True deny any responsibility whatsoever on behalf of the dealership.

By the way, the dealership's mission statement says: "... Our dealership focuses on positive, fair and honest sales and SERVICE transactions. At Wolfchase Chrysler-Dodge-Jeep, customer SERVICE is our top priority..."?

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agirlfromMemphis
Memphis, US
Jun 01, 2011 2:38 am EDT

Both David and Tim true are total d-bags. Got the exact same feeling. There is a reason why their dealership has had 24 BBB complaints in 36 months which is excessive even for a dealership. If it makes you feel any better, I was a total b-itch to both of them and they deserved every minute of it. lmao! Thank goodness i now own a GM!

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Chrysler poor quality of the product

This is my 6th Chrysler Product and my first Dodge product. My previous 5 mini-vans were Chrysler Town and Country and this is my first Dodge Caravan. To be honest, Lego is made of stronger plastic than my Dodge bumper. The vehicle only has 6800 miles on it and the bumper needs to be replaced. This winter, I turned around in front of a snowbank, I wasn't even going 2 mph and the bumper tore.

I am astonished at the poor quality of this product.

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Chrysler car negotiation!

My significant other, Ken, and I went into the Wolfechase Chrysler/Jeep dealership on Saturday, May 17, 2008 to test drive a Jeep Liberty. We had a very pleasant and cooperative salesman, Chris, who went with us on a test drive. When we returned to the showroom, we asked for a price on the vehicle we had driven. Chris came back with a price, which was several thousand dollars more than we wanted to pay, so we gave a counter offer that we knew was 2K too low to see if we could get a better offer on the vehicle. (I think this is customary--oh, we already told them we had financing.) At this point the general manager, Verde, came out to speak with us. With no prelude, he said that we were obviously looking for a much lower cost vehicle, that the Liberty was a higher end vehicle, and had we looked at the Jeep Patriot--which was clearly more in our price range. He began to tout the virtues of the Patriot, all the while looking directly at me, rather than having any eye contact with Ken. When Mr. Verde was finished speaking, Ken replied that he was a little angry and insulted as we had come in specifically regarding the Liberty, which (Verde) had not done us the courtesy of discussing. He was clearly upset and told Verde that we were leaving. At that point Ken held out his hand, which Mr. Verde refused to shake--saying that he was angry as well.

Perhaps I am wrong, but I didn't feel that the situation was well handled by the General Manager. Why didn't he ask us if we were willing to come up on our price for the Liberty instead of talking down to us regarding what we could "afford?" He had no idea what we could purchase and our financing was for quite a bit more than the original price of the Jeep Liberty. When Ken stated that he was "angry" it was clearly not personal, but directed toward the offer of a vehicle we had expressed no interest in what-so-ever. Hasn't this general manager ever heard of a counter-offer?! Or haggling? It ended up being a very bad and unprofessional experience and we will not return to this dealership or be able to recommend it to anyone else.

I see by the comments that we are not the only people to have a bad experience with this dealership. Thanks for letting me vent.

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Chrysler In-depth Review

Overview: Chrysler is a renowned automotive company with a rich history and a strong mission to provide quality vehicles to its target market. With a diverse product range, Chrysler offers sedans, SUVs, minivans, and electric/hybrid options to cater to various customer preferences.

Product Range: Chrysler's vehicle lineup is impressive, offering a wide range of models that excel in quality, performance, and features. From luxurious sedans to spacious SUVs and practical minivans, Chrysler's offerings are competitive in the market. When compared to competitors, Chrysler vehicles stand out in terms of design, technology, and overall driving experience.

Customer Service: Chrysler's customer service experience is commendable, with excellent pre-sales support, helpful dealership interactions, and efficient post-sales service. Customer satisfaction ratings and feedback reflect the company's commitment to ensuring a positive ownership experience. Additionally, Chrysler provides effective online support channels to address customer queries and concerns.

Reliability and Durability: Chrysler has built a reputation for reliability and durability over the years. Industry reliability ratings and customer reviews attest to the company's commitment to producing vehicles that stand the test of time. While there have been occasional recalls and known issues, Chrysler has taken prompt action to address them and ensure customer safety.

Safety Features: Chrysler prioritizes safety and equips its vehicles with advanced safety features. The inclusion of these features contributes to high safety ratings and impressive crash test results across different models. Chrysler's safety offerings align with industry standards and often surpass those of competitors.

Technology and Innovation: Chrysler showcases technological advancements and innovations in its vehicles. The infotainment systems, connectivity options, and driver-assistance features are well-designed and user-friendly. Chrysler is also actively involved in the development of electric and autonomous vehicles, demonstrating its commitment to staying at the forefront of automotive technology.

Pricing and Value: Chrysler adopts a competitive pricing strategy, offering affordability compared to its competitors. The overall value proposition of Chrysler vehicles is commendable, considering the quality, features, and performance they offer. The availability of financing options and incentives further enhances the value for potential customers.

Environmental Impact: Chrysler is committed to sustainability and environmental responsibility. The company ensures its vehicles meet fuel efficiency ratings and comply with emissions standards. Additionally, Chrysler actively engages in eco-friendly initiatives and partnerships to minimize its environmental impact.

Industry Recognition: Chrysler has received numerous awards and accolades in the automotive industry, highlighting its excellence and innovation. Industry rankings consistently position Chrysler favorably when compared to competitors. The company's reputation and standing within the automotive market are well-established.

Conclusion: Chrysler is a reputable automotive company that offers a diverse range of high-quality vehicles. With a strong commitment to customer satisfaction, safety, technology, and environmental responsibility, Chrysler stands out in the market. Potential customers can confidently consider Chrysler based on its strengths in product range, customer service, reliability, safety features, technology, pricing, and industry recognition.

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