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4.4 1002 Reviews

Chrysler Capital Complaints Summary

78 Resolved
142 Unresolved
Our verdict: Engaging with Chrysler Capital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:13 am EDT
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Chrysler Capital ms kerr

This Kerr woman is very rude person who has no customer servise skills and should not be allowed to be in direct contact with customers. She is a liar and she hung up the phone in my face. I believe, if you check your recorded phone conversations that she has had with other customers you will see that she has a problem which will result in more complaints other mine. This is the second time she been rude to me and I am making a formal request that she never calls me again.
When I asked to speak to her manager I get the run around like everyone is afraid of her. I am not afraid. Though I may not send my payment in on time, she does not have a right to speak to me as if I am less than human. I think her manager should monitor her calls and not allow her to make phone calls until her attitude changes.
Blenda Ryles

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11:46 am EDT
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Chrysler Capital disposition fee

My lease on my 2007 Jeep Grand Cherokee is coming to an end on April 2, 2009. I was planning on getting another Jeep, but Chrysler Financial stopped doing leases as of August 1, 2008. Since I only lease my cars, I decided to go with a Nissan instead.

I just made my last lease payment to Chrysler Financial to fulfill my contract. However, to my surprise, I found out that I still owe $425. I called Chrysler Financial to find out what this extra ‘fee’ was for. I was told that since I didn’t lease or buy another Chrysler, Jeep or Dodge, I had to pay a $425 disposition fee.

I stated that I knew nothing about this fee and asked why the dealership never informed me before I signed the contract. All they said was that they were sorry that no one told me but if they told everyone about the disposition fee, they wouldn’t sell any cars.

Then I was told that it was my fault for not reading the contract close enough. One guy I spoke with said, “You must not lease cars very often because every dealership/company has a disposition fee.” The Nissan that I just leased is my sixth car and I have NEVER heard of nor have I paid a disposition fee! (FYI: I called Nissan, Toyota and Honda and NONE of these companies have a disposition fee!)

In the end, I will have no choice but to pay the $425 disposition fee since it was stated in a binding contract, I signed it and I refuse to let it affect my credit. However, it is NOT going to stop me from running my mouth, letting everyone know about the shady business practice Chrysler Financial is conducting! I know I may only be one person, but word of mouth is powerful and I intend to inform as many people as I can so they don’t make the same mistake I did!

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mk1984
Davis, US
Oct 12, 2009 2:55 pm EDT

My theory on the disposition fee is that although they allow you alternatives to waive the fee if you lease or purchase a vehicle through chrysler couldn't one argue that this is a material change to the contract if the company no longer leases vehicles? The material change therefore would make the disposition fee a voidable term in the contract, especially if the lease option is no longer available. Didn't the cell phone companies get caught up in a similar lawsuit over early termination fees while raising rates on text messages without consumer consent to the material change, therefore invalidating the early termination charge?

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Mags0715
, US
Sep 29, 2009 5:30 pm EDT

Wow Pedro, mature and useful response. I'm better off for reading your comment, thanks so much for responding.

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pedro
, US
May 17, 2009 10:07 pm EDT

You stupid idiot Chrysler Financial is not bankrupt it's Chrysler. The comapny that owns CF also owns GMAC and now GMAC is the finance company for Chrysler.CHeck your facts before you open your mouth you stupid ignorant ###

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Advocate 4 the people
New Orleans, US
Mar 31, 2009 5:33 pm EDT

Doesn't matter how much you bad mouth Chrysler Financial...They are going belly up anyway...hahaha...Should have leased a Nissan in the first place...(and yes..there is a fee for Honda and nissan if you do not re lease or purchase. Been with Nissan for 11 years and have leased 4 of them...trust me ... there is a fee

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9:30 pm EDT
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Chrysler Capital harassment

I gazzie glenn is currently on disability for some surgery I had and having, my account # is [protected], I have disability through chrysler with monumental insurance, their # is [protected] claim#a532051-2 which havent paid my disability since december 2008, I have explain that to chrysler on several occasions, but they keep on calling my phone 10 to 20 times a day, monument keep sending me form after form after the doctor have completed it, I need help, my number is [protected] thanks. My payment is $700.00

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8:35 am EST
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Chrysler Capital harassment from an employee

I received a call from C.J. Malloy, an employee of Chrysler Financial, Loss Mitigation Dept. at 8:53a.m., while I was at work. He continually was harassing me (because I am a women?) for payment -threatening me of confiscating the vehicle. We are 2 payments behind + late fee ($818.86), which I have been calling since last night to make the payment, but was unable to get hold of a representative to discuss. I have been calling since 7:00am this morning, since they are the times it says the office is open on the invoice, but only to hear they were closed.

The total due on the lease of $2, 780.22, with the lease ending in June. He badgered me and berated me on the phone. I told him we have someone working on this for us, who will contact them today today to discuss payoff of the lease or trade-in. He kept asking who the person was that would be calling and that they can't call. A nasty child-like boy pushing me around on the phone. Today our accountant was to work out with Chrysler if it would be in our best interest to pay-off the lease or trade it to purchase and lvehicle, out-right with no loan. He would not hear it - it is very hard to write to you and explain how he continued to push me around -He has upset me and led me to tears at my job. That is not good customer service, especially after being long-time customers of Chrysler for many many years. We are in this situation because of the economy and my husband being out of work! We are living on one small salary with two children. I have asked previouly, time and time again if they could help us work out the payments, since we only owe $2, 700. on the vehicle, but they would not! I intend to bring this to President Obama's attention!

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Rosebud6
, US
May 26, 2009 10:07 am EDT

10 days ago by kywes1154@aim.com 0 Votes
"maybe you shouldn't be late on your bills, then they wouldn't have to call you. Be a responsible adult and pay on or before your due date. "

Apparently this guy has a silver spoon and has no idea what the real world is like with a family. Pay your bills on time... Please send me a check so I can. Must be nice to make enough money to not have to worry about things. I understand the pain of the poster as I have taken about 18% pay cut over the last 6 mths...

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kywes70
New Market, US
May 15, 2009 2:59 pm EDT

maybe you shouldn't be late on your bills, then they wouldn't have to call you. Be a responsible adult and pay on or before your due date.

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1:43 pm EST
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Chrysler Capital - harrassing collection calls

Not only do they call my home more than 5 times a day, the have called my landlord (using a reverse address locator), they have called my Fiance's work after one (ONE) phone call. Our cell phones were shut off. They would call our home phone, our cell phones, our landlords number (he is listed ~ same address) and now they have even added my elderly parent...

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10:07 am EST
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Chrysler Capital avoid them!

We turned in a Dodge Durango at the end of our 4 year lease. We were charged $2309 for excess miles beyond the lease agreement. We received a letter via mail approximately 1 week after it was turned in. Since we did not have the funds available, we contacted Chrysler and were told that no arrangements could be made. We sent $1000 and in December the account was charged off and forwarded to a collection agency. We paid the entire balance but it went on our credit report as a charge-off. No wonder they asked for a bail out! I am still in the process of them fixing my credit report and will not stop until I do. I would appreciate any information on how to address.

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Cant stand stupid!
PP, US
Apr 23, 2009 11:56 pm EDT

Do not blame Chrysler for your excess mileage bill. You knew when you signed the contract that you would be charged excess mileage if you went over that was your choice. As for the bailout if Chrysler didnt have customers like yourself not following thru with their contracts Chrysler would not need a bailout!

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2:38 pm EST
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Chrysler Capital lien release

I tried several times to reach Chrysler Financial, through various numbers given to me by both the DMV and dealers. No one answered, the options did not apply to me, and at times I was told no one could take my call, and to call later!

(I am trying to take care of business after the death of a family member!)

Anyway, after many frustrating calls, I finally got to a rep, IN MEXICO, and I told him the next call would be to the Better Business Bureau, unless I got answers and help from him. These call centers can't do a thing, other than send you elsewhere...

If it helps anyone, he told me this:
I can fax my request to: (Can't call, just fax!)
[protected]

or mail it to (Can't call, no number!)
Attention Customer Service:
PO Box 950
Charlson, PA 18914

You'll need an account number (I did not have one, but when I finally got through to a live person IN MEXICO (yes, I am repeating this), he gave it to me. (I am Hispanic, so I'm just frustrated that I can't get quick real service here, geez, for an American car brand!)

I'd rate this as HORRIBLE SERVICE overall, but the rep was helpful, and said it would take about 12 business days for me to get it/ for them to fax to my DMV. I am counting...

I thank GOD that I got through.

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11:49 am EST
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Chrysler Capital have not recieved registration/pink

I Joe Chacon gave a cashiers check to Chrysler Financial on 4-2-08 to the seller of a 2005 sebring vin#1c3el55r55n561729 ms tomoneres dl#e1029932 and car license is6c0s575. I submitted a transfer title, bill of sale, smog, and accuired car insurance from gieco (but at the time AAA) for the vehicle and was told by the seller;Andrea Timonere and DMV in Org County Ca, that the resitration would come in the mail. I understand it is illegal to drive without registration and yet i have no choice! I cannot reach Ms. Timonere at [protected] or [protected] and Chrysler dose not give help me because the car was originally under the sellers name, even though I sent a check for 11, 000.00. and they cashed it back on 4-6-2008. All i am asking for is my due registration and pink slip for my car
What the hell can I do BBB said it's out of there hands and to contact you. please contact me asap. extremly upset. Joe Chacon.

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7:43 pm EST
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Chrysler Capital latest collection scam

Today my daugher received a call from Chrysler Financial asking for me or my husband. My daugher inquired about the nature of the call and the lady got rude and hung up the phone! I called them when I got home from work and was informed that my payment had not been received and was due 15 days ago. I immediately informed the lady that I mailed my check out on January 2, 2009.

She then admitted that their post office didn't send C.F. their mail? I am not exactly sure what happened with their post office or any other for that matter, and was surprised when she requested my payment again - Today - either electronic check or credit card payment. I reluctantly agreed to do a check over the phone. It then occured to me that I was already broke but what if they did get the check I already sent out and cashed that too? I asked her and she stated that they would cash my check and just credit my account for next month. She also told me that it would be a $15.00 fee to process the electronic check or credit card today. Then I lost my mind. What? the post office screwed you guys over so now the customers have to pay? I told her it was ###. I din't do anything wrong...she told me something about trying to contact 40, 000 people over this and I responded with "I don't care that is not my problem it is not my company" I told her I would pay it. I told her I would instead send out a check in the mail for FREE and they could just wait to get it. She had the nerve to tell me that they were already waiving my $10.00 late fee for not having received my payment (LIKE THEY ARE DOING ME A FAVOR? WHEN I ALREADY SENT MY CHECK AND THE POST OFFICE FESSED UP TO THEIR SCREW UP) but if i didn't pay today I would continue to accrue interest at a late rate until they did get my check by mail. Forget that. I refused to pay and then had to demand very nastily 3 times to speak with her boss. She put me on hold, came back 50 seconds later and told me that her boss informed her that all payments would be processed tonight. I asked her if that meant that my original check was already recieved? She assumed so. I hung up.

How many people made a second payment today and also the additional fees for doing a check over the phone? She said they had 40, 000 people to call so how much do they really make of f this scam?

I am refinancing with Capital 1

Jackie DeLaRosa
Sahuarita, AZ

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Bob Popolopolis
, US
Dec 19, 2009 10:43 am EST

Although I agree in principle with this young lady, I'd like to add a little something:
The payment isn't made until the transaction is completed.
Finance companies do not run the post office. The post office is usually very sufficient, but errors can be made. The customer is supposed to make the payment (post it to the account) "on or before the due date". Several days after the due date, a late fee is typically imposed. That fee is stipulated in the contract. Some states put a cap on the late fee, others don't allow them at all.
If you mail a payment out, and it hasn't cleared your bank, it might be lost in the mail. No, it is not the customer's fault. By that same token, it is not the fault of the finance company. However, it is still the customer's responsibility to make the payment (post it to the account).
Look at it this way: Your company mails your paycheck to you. If you don't receive it, whose responsibility is it? You letting your company know you haven't receive it is the same as the finance company notifying you. Your company reissuing a check is the same as you reissuing the payment. In principle: no difference.

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7:04 am EST
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Chrysler Capital bad service

I had the misfortune of being all of a day late with my payment to chrysler when I got two nasty calls from steven lewis. He first called and left a nasty message on my cell phone saying it was "mr. Lewis" calling.

The next day he calls again as "mr. Lewis" as if that makes him more important sounding (The guy is all of 21 and already a rude and nasty individual. He inquires about the payment. I tell him i'll send it in 3 days (Big deal get over yourself).

He then become abusive and yelling at me that I don't take my debt with the company seriously and that i'm not the kind of person they want to do business with. I warned him about his tone and that if he wanted to talk to me he'd better change his attitude fast. He ignored it and continued ranting like the little piece of crud he is. I warned him again, it had no affect and hung up on him.

I called back to talk to a supervisor who confirmed that "mr. Lewis" is steven lewis (Call the company sometime and say hi to our nasty little friend). I asked her if her company condones this sort of behavior and apparently they do. She was no better than him. I just don't get why they feel they have to be abusive and nasty and can't just have a polite conversation with you. I will never ever finance through them again and would love to shove my car up steven lewis' trunk. How sad and pathetic this man is. He probably makes all of $3.25 per hour to walk around like a pompus little jerk. I have no idea how people like that sleep at night but hoepfully karma will bite him soon enough. Again that was steven lewis.

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BenH54
, US
Dec 15, 2009 10:03 am EST

After 20 years of leasing vehicles with Chrysler Financial. We will never purchase anything using them again. Was unable to lease another car due to losing my job. Chrysler hit us with the disposition fee and said if it was not paid immediatly they were sending it to collections. I sent them 100.00 and told them I will send them another 100.00 in a month. The rude people in collections said that they would rather we didn't pay anything so they could report it to our credit report. I sent them numerous letters and they infomed me they are not required to reply to any written letters. Maybe I will look into the leasing options for Honda and Toyota. At least they have not taken taxpayers money and then treat us like crap. SO DONE with the US Banking System

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Madarism
, US
Nov 12, 2010 5:27 pm EST

I bought a new Jeep Liberty and I only owe a balance of $800.00. I was a few day's late and the Constant call's began. They call every day even though you tell them when you will pay. I feel the harassment has become the source of my failing health. My Doctor said it was from worring. I told Chrysler to please call every 3 days as my health can't handle the harassing call's and of course they simply do not care! PLEASE DO NOT do business with them, and if you do make sure you tape record all call's as this is what my Attorney advised me to do.

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TER10
, US
Apr 07, 2010 6:42 am EDT

EXACT;Y THE SAME THING HAPPENED TO ME WITH THE SAME 2 PEOPLE - MISS ANGELA JONES AND MR STEVEN LEWIS ITS BEEN AWHILE SINCE I TURNED MY LEASE IN BACK IN 2008 BECAUSE OF THEIR THREATS TO COME GET IT. I ONLY WISH I HAD FOUND ALL THE SITES FIRST BECAUSE I WOULD HAVE TOLD THEM TO GO BLOW IT OUT THEIR ARS. I ONLY HAD 11 MONTHS LEFT BUT THEY REFUSED TO LET ME BE LATE AGAIN ( MY HUSBAND TOOK SICK AND WAS OUT OF WORK ) i WAS NEVER 30 DAYS LATE AND ALWAYS PAID THE LATE FEE OF $50.00 EACH MONTH. nEVER A WORD FROM THEM FOR MONTHS ON DENYING PAYMENT. ISNT GETTING THE PAYMENT ALITTLE LATE WITH AN ADDITIONAL $ 50 PER MONTH BETTER THEN WHAT YOUR GETTING NOW? IDIOTS...

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simplygladys
Moreno Valley, US
Feb 05, 2010 11:56 pm EST

I went through a similar situation. Seems like these ignorant "customer sevice" reps have no heart. They dare to believe that they're perfect and that they've never been late on ANYTHING! Bull! They're just bitter about their lousy low paid jobs. I mean.. I would be too if I sat miserably at a cubicle having customers yelling at me all day over the phone. Needless to say, that still doesn't grant them the right to harass people and streat them like the ### of the earth. They're cold hearted, rude, interruptive, won't let you finish talking and full of disrespect. Thats all I ask. Have some respect! Why can't they call and politley ask when will they receive payment. They dont have a clue of what one could be going through. They don't know one's life from Adam. All they worry about is terrorizing you and collecting their money. They're a bunch of JERKS! Supervisors and ALL!

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terrie
, US
Jun 17, 2009 7:37 am EDT

Are you kidding me> I see ole steven lewis is still at it with his attitude not only did i deal with him but I had the terrible pleasure to deal with his side-kick Angela Jones now she is a real peach, I was only 2 weeks late on my payment and when i paid it i also added the late fee - then my husband landed in the hospital and was out of work for a month, I called chrysler to see if i could get a deferment and was told they dont do that. so I was late again ( it was still less then 20 days late) went online and made the payment never heard anything from them. Untill the following month when that little [censored] head steven called demanding payment I told him its pending online check the website he said we wont except it. after about 20 minutes of his ranting I told him look its pending and hung up on him. Keep in mind i have had my last 4 vehicles financed thru chrysler financial and have never had a issue till this time. Any ways needless to say they suck bad as far as working with consumers and they really dont care what the issue is. atleast miss Jones & Mr lewis are never dealt with anyone else there.

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Cant stand stupid!
PP, US
Apr 24, 2009 12:00 am EDT

You fail to mention how far past due you were or how often you have defaulted on your contract. Let me reassure you the supervisors at Chrysler are all educated and have degrees and probably make more than you!

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1:29 pm EST
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Chrysler Capital online payments

I have tried repeatedly to make an on-time online car payment. First the website will not accept my id and password which has not been changed. The website will not let me change my info due to "technical problems. " When calling customer service, my call is terminated with the recorded message that "your call cannot be accepted at this time." Did all the employees go home? I can make a one-time phone payment for the "convenient" charge of $12.95 which I do NOT think I should have to pay because Chrysler cannot keep their online payment system in working order or retain enough employees to answer the phone.

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msgurl
Louisville, US
Jun 10, 2009 7:13 am EDT

I've had a very similar situation happen to me repeatedly with Chrysler. Even when I recently gave my account information to the representative over the phone, it still mysteriously didn't go through even with them keyboard the information--and that's after I was told on the phone by that representative that the information DID go through. There's some kind of consumer protection issue happening with Chrysler and its payment system. I wonder if other people are having similar problems? Or if this problem should be reported to state agencies?

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Chrysler Capital payoff scam

At the end of October my 2004 Jeep Liberty was stolen and two weeks later my insurance company sent Chrysler Financial a check for the pay off amount. About 4 days later I received a letter from Chrysler saying that my account had been closed. So imagine my surprise when a week later I received a phone call from Chrysler saying that I missed my last payment and I needed to pay, even though they had a check for $9, 500. So I contacted Chrysler and they said that it was a "bad check" even though it was from an insurance company, so we needed to send another check (they gave no reason why the check was bad, so we had no idea how to fix this supposed "bad check"). So my insurance company send ANOTHER check. I called Chrysler a week later and they told me they received the check and that my account was closed. But imagine my surprise when a week after that I was getting harassing calls from a collection agency for a payment that I was supposedly a month late on. So again I call Chrysler and again they tell me that it was "bad check" but they have no idea why its a "bad check". So my insurance representative called the bank the checks were going to, and guess what, it wasn't a "bad check" it was that chrysler financial refused to ENDORSE the check! So it was sent back because it couldn't be cashed without an endorsement! So after a month and a half arguing with the rudest and unhelpful customer service agents, a THIRD check was sent and it seems to have finally been cashed! It took 3 checks and a month and a half for this to be settled, and I believe they purposely "forgot" to endorse the check to try and get me to pay more interest payments than I needed to pay. Also the person at the bank said that this has been happening frequently with Chrysler Financial, so beware. They have horrible customer service and their collections department harasses you constantly (even though I told them that my car was stolen and they had two checks in their possession to pay off my account). I will never use Chrysler financial again.

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Wanda Seale
Lutz, US
Feb 09, 2009 5:06 pm EST

I agree 100% with you. Chrysler Financial is the worse company to do business with.
I was 1 month late on my payment due to sickness and hospitalization. I called Chrysler to let them know when payment would be there. I was called back and told I could do extension for the payment. I went to Western Union sent the extension payment and called Chrysler Financial and was told extension was done and I no note due till 2/10/09. About 2 hours later my jeep was repossessed and I called Chrysler to get no one. Next morning I called Chrysler and was told my extension was void and I would have to pay 375.00 for the repo+payment due+payment not due yet+275.00 to repo company . They were very rude also. I HOPE & PRAY THEY GO BANKRUPT. This is how they make their money I guess by beating their customers.

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9:21 am EDT

Chrysler Capital harassing phone calls, rude.

We have been having a financial hardship. Our loan has one year left. I have always overpaid to make it even. Some months in the past years I have paid up to $900.00 a month just to stay ahead, in case times like these have fallen upon us. Well, last month I paid a payment short of the amount due by 75.00. I just didn't have the full amount.
They called me starting at 8:07 AM, and called my cell phone, my work phone, my husband's sister's (?) home phone, my husband's 87 yr old grandfather's phone, and the best yet...my neighbor's across the street and next door's phone.(how embarrassing) How is this legal?
My payment is due on the 12th. It was the 14th and they did receive a sort of payment. Now w/ internet, they can find out anything, it's scary, and someone needs to do something about it. I owed these ppl $75.00 . In my state of MASS, we have a 15 day grace period on all loans, so they cannot even charge me a late fee until after 15 days. This was 2 days. And not even a full paymet.
The guy on the phone wouldn't take my payment unless I gave him next month's along with it! It wasnt due for another 28 days! He told me I need to imagine what would happen if they came & repossessed the truck, then how would I like it?! Then he told me I shouldn't live above my means! (Which I definitely do NOT) So I added up all the payments since last Dec & divided by 10 months (October) and on average I have paid them $444.63 per month. Guess what my payment is? ...$390.21.
He said that it doesn't matter. He was a TOTAL
A- hole! The manager had no manners either.
I will NEVER EVER recommend Chrysler to anyone..EVER. I will never use them again. One yr left & I am DONE with them!
There are way to many other banks out there to waste time & aggravation w/ a company that can't train their employees to have respect or manners with a customer.

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JoJo
, US
Mar 22, 2009 7:06 pm EDT

I hate Chrysler too! I have received so many nasty calls from Chrysler Financial until now I fuss with them and over talk every conversation I can with them.

Their customer service is rude. My husband lost his regular job over a year ago, but we have managed to never become 30 days past due. That however is not good enough for them.

Also they hate it when you remind them that they beg for your tax money to pay their bills. The Chrysler rep said oh this is Chrysler Financial and we are different from Chrysler the manufacturer. I asked her was the name Chrysler on her check, if so then they are the same in my book.

They are the worst to deal with. I told them that I was recording my conversation with them for quality assurance. They didn't like that at all. She kept saying are you sure you aren't recording me. They know they are rude. She eventually hung up on me. Oh well that proves my point.

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Chrysler Capital scam charges

For the last 11 months we have had no income and have done everything we can to pay our bills to keep our perfect credit as good as we could. We have been a few days late and have been charged late charges, which we have paid.

I tried to pay online yesterday and the website wouldn't take my payment. I called today and they would not waive the late charge stating that there is no grace period -untrue since they don't charge a late charge until the 11th day. The supervisor I spoke with frustrated me to the point where I was yelling and screaming at her to stop talking and listen to me. I never yell and scream - this is just not something I do. She said, "All I want to hear from you is your routing number on your account to pay your bill."

We have bought nothing but Chrysler products since 1972. We have been customers at the same dealership since 1994. No other creditor that I have spoken to over the last couple of months has treated me this way. They have treated me with respect and understanding. What is wrong with Chrysler? Weren't they bailed out a time or two? They should understand tough economic times better than anyone!

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sara
,
Nov 04, 2008 8:40 pm EST

let's go to the Attorney General about the way they mistreat customers who are trying in good faith to make their payments

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2:30 pm EDT

Chrysler Capital difficult to work with

I have had them four 4 months on my new car and they have been horrible from the get go. They would not let me to auto pay unless I hit 3 months and then they want extra money to do it and it doesn't go towards my balance. You would think they would want auto pay. Now, I have been trying to make a payment on the internet for 2 days and it had been down. Now they want to charge me over $9.00 to do it on the phone. I said no, it was their problem the website was down and could be down for another 48 hours. I guess they will just get a late payment. I am not spending $9.00 to make a car note when they advertise the internet and then they can't provde.

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LOST123
Henderson, US
Mar 22, 2011 12:35 am EDT
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i have bought and payed off several cars though chrysler. great company and vehicles. until now my husband leased a jeep and its was in his name only a 39 month lease never was late made extra payments ... and nov 2009 he passed away not nowing much about this lease i just payed it and am still making payments this is the only car i have i had lost everything when my husband passed home my job now askin for them to extend my leaseso at the very least i can still go look for work and take my children to there activitys .WAS TOLD NO WAY THAT THEY WOULD NOT EXTEND MY LEASE TO GIVE THE JEEP BACK . how does one accept this i have nothing and if i can make payment why would they care . i just cant believe this is happening i am in a panic i had to file bankrupcty after my husbands passing find a rental property and lost medical insurance living on social security and looking for work anything . i only owe 20, 000 on the jeep and i cant get a loan because of all the mess that happened in 2009, my husband was only 45 when he passed in my arms left behind 3 children and myself which i had been with him since i was 16yrs old high school sweethearts and made it though good times and now bad is hitting me with no one. a billion dollar company that cant accept situation that are out of are control and have some compation in this econemy people everywhere are loosing everything .COME ON PLEASE UNDERSTAND ITS NOT THAT I AM ASKIN FOR A FREE RIDE JUST TO EXTEND MY LEASE TILL I CAN GET A LOAN AND HAVE A CAR TO FIND WORK AND TAKE CARE OF MY CHILDREN. FROM A VERY LOYAL CUSTOMER FOR OVER 15PLUS YEARS THANK YOU

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7:38 am EDT
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Chrysler Capital fraud and scam

For 7 days I was trying to get through on the web site to make a payment. Needless to say 4 hours wasted. So I called, (I tried previously for an hour and it was speaking french and the I kept getting hung up on) they have the rudest customer service I have ever dealt with in my life. How is it if you are one day late they hound you but for 8 days I was trying to pay and could not get one person to help me. Yes, for all future payments it will go in the mail. But when you offer an on online payment method to make it easier, shouldn't it actually work? And when you finally get someone on the phone, they charge you for making a payment over the phone. For anyone looking to lease or buy DO NOT go through Chrysler financial.

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chrystler fiancial hater
Las Vegas, US
Apr 27, 2009 9:08 pm EDT

NON CARING company, hoping they go bankrupt! will never deal with this P>O>S company again!

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3:33 pm EDT

Chrysler Capital lease/purchase

Upon ther termination of my lease I called chrysler finanacial regarding purchasing my vehicle - they ran my credit check and told me the price & the terms - I requested that they forward me the paperwork to make the purchase - they said they would - however they never did - in the meantime I turned the vehicle in because they told me the lease turn in time was in 2 days - I then unfortunately had a car accident with my new vehicle the very next day after turning in the vehicle and called the dealer to retreive my vehicle for purchase - they said it was ok and I called chrysler again and asked where the paperwork was for purchase since I had not received it since speaking to them only to be informed that they could no longer sell me the vehicle and had to buy it from the dealer direct - now the dealer tells me that they can not sell it to me and that it is against the law. This is totally bizarre

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lenore cabbil
Coweta, US
Jan 27, 2009 3:38 pm EST

I totally feel your anger..I leased a vehicle not knowing to after they told me to sign papers i was in a lease. I voiced my concerns about having a lease and was told don't worry. Well i went to turn in lease early to do the loyalty customer money where you can purchas another vehicle early. After seeing i was late several paymets due to my husbands buisness, i was denied. I was told to come back later near lease. Well here it is near lease and still can't get financial help from chrysler . I was told to find someone to finance my car..cause they wouldn't or turn it in. Now i am where i feared i am without a car and no help. But yet in still chrysler wants a bail out and is looking for someone to help them...llee@cox.net

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6:39 am EDT
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Chrysler Capital terrible employees

I have written many times to make payment arrangements with Chrysler Financial for my vehicle. I have fallen behind due to some financial hardship. They do not answer my emails. I have asked them to call at reasonable hours because I work a night shift and don’t get off work until 0200. They continue to call as early as 0720 and as much as 7-8 times a day. I have asked them not to call my mother, she is the co-signer on this account. I told them she is 83 years old, with a heart condition and other health issues. They continue to ring her house multiple times daily and harass her to the point that I fear for her health. One of the last times someone told her that they do not take a payments over the phone and that she needed to get to Western Union right away and sent a payment. She told them she couldn’t, that she is handicapped and didn’t have a way to get there. The person told her “Too bad, figure it out.” They also told her that if she is too old to drive she had no business co-signing on a vehicle for her daughter.

On or about 9/6/08, I received a call from a woman who advised me that my payment was late. I agreed to make a payment by phone to be taken out on 9/12. (so I guess it’s just something they offer when they feel like it). I gave her my account information, she repeated it back to me. About a week later I got a notice from my bank, she had tried to take the money out of a totally different account. One that they had previously on file but that I had closed quite a while ago. When I found this out, I immediately mailed a payment to them which they have still not posted.

Today, I called to set up a second payment over the phone, trying to get caught up. I was transferred by Mr. Jones to a woman by the name of Miss Gukari. She refused to take a payment over the phone from me? Her co-worker was going to do it earlier in the month! I asked to speak to a supervisor and was transferred to a Mr. Allen. He began the conversation quite civilly but when I told him that due to employee error they had tried to take the money out of a closed account he said “And I suppose you are going to tell me that your payments are late due to employee error also.” I said no. I said I was trying to catch up and wanted to make a second payment today over the phone. He also refused to take my money. He said “would you like the information to go to Western Union today”, I said I couldn’t go today because I work 11 hour shifts and do not get a break long enough to do that, that I would like to make it over the phone. He said “would you like to clean out your car so I can pick it up tomorrow?” All in all, I felt very harassed and belittled by this man. I then asked to speak to his supervisor and was just told “No”. I ended up having to take time off work without pay to go to the Western Union office to send a payment.

To sum up my complaints: Ignoring emails, ignoring regular mail, calling at unreasonable hours, harassing my mom, rudeness, demeaning attitude of employees, ineptness of employees, annoying number of calls per day.

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Renee
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Nov 02, 2008 11:00 pm EST

I have recently falled behind in my payments and am probably going to surrender my vehicle. I made this clear to a chrysler rep and she told me to take it to my nearest dodge dealer, go in and call chrysler so they can fax me a paper that I have to sign and then send them back. I personally dont feel that I should have to do this. Cant they just come and get it?

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10:57 am EDT
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Chrysler Capital rip off

I paid the excise tax on my leased vehicle on May 6, 2008. My next bill from Chrysler acknowledged receipt of my payment (both the monthly lease amount and the excise tax--$940 in total) but it still appeared as a charge--they were still asking me to pay $940.

It's been like that ever since (six statements!), despite two calls to "customer service" and a written letter in July. I'm writing again. I'm at my wits end--I don't know what else to do to!

On top of that, the excise tax was partly abated, so Chrysler actually owes me $285.

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Chrysler Capital terrible experience

Chrysler Financial is not willing to work with a customer They constantly harass us both at home and work, 4-5 times a day. We have hit on some hard times, but do the best we can to make the payment. It may be late but a payment is made Chrysler Financial has even sent us letters indicating that if a payment is not receive in so many days that they would come and take the car.

They have even gone so far as to call our neighbors to make sure that we have not left the area because our payments where late. Our vehicle is nearly paid in full (only a few months left) We will never purchase another Chrysler vehicle.

The customer service is really very bad.

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ZAguze
, US
Nov 11, 2011 2:32 pm EST

My name and signature was put on a contract as co-signer, without my knowledge or permissions and even though it was proved to their attorney's it was not me. they garnished my wages.

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Chuck D
, US
May 17, 2011 3:28 pm EDT

Chrysler Financial hides their id (uses Kansas caller id), leaves the impression that the call has to do with an existing account, when it, in fact, is another annoying attempt at creating new business!
CLEARLY a case of mis-representation in order to skirt the "Do-Not-Call" laws!

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jacqueline mountain
Surfside Beach, US
Apr 18, 2010 3:33 pm EDT

paid off never recieved title. very arrogant surpervisor go to the dmv and wait for a replacement. asked to send me title said no way we will send you lein satisfied . bascially get lost chrysler customer of 18 years tough you get no title horrible experience.

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christiane champagne
st calir shores, US
Feb 02, 2009 12:20 am EST
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I was hit with "return fee when myl ease ended even when I bought another Chrysler.When I tried to talkwith Chrysler they treated me like a "dumb girl" and told me to "pay my fee and suck it up."
I have a lawyer looking into this. I will never purchase another Chrysler product.

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bobmadison
Hartford, US
Apr 27, 2011 2:44 am EDT

Don't ever use chrysler financial. They will screw you...

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1olle
, US
Sep 04, 2009 8:15 pm EDT

I posted a comment on 8/12. I ran into a man today that I have known for a while and he buys Dodge trucks all the time. Oil field rep. He buys 60, 000.0 dollar trucks. I said what you up to he said well fixin to go get another truck for one of my workers. After talking to him for about 10-20 minutes I told him of a little website he should go see first. You know what I am talking about. Shortly after he called me. He told me I am hedding towards the ford dealership to look at trucks. Six hours later I saw him at a Subway, can't help to notice the brand new Ford F-350 in the lot. If these Chrysler Financial employees would recognize that if you are rude and abusive to the people who pay your salary they will turn on you. I was treated like I was nothing. I hold a job. Sometimes it is hard to pay payments on time but that does not give these people the authority to make you feel like garbage. They probably were picked on as kids and they hate themselves so much THIS IS THE ONLY WAY TO GET TO PEOPLE. Well *** guess what you suck and until you guys starts showing a little respect I am going to tell everyone how horrible yall realy are. Thanks again. If you are a Chrysler Financial employee and you are reading this find a tree to hug.

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Veck M.
Studio City, US
Apr 30, 2012 6:30 am EDT

I just filed a complaint with the FTC about Chrysler Financial and TD Auto Finance, I strongly encourage everyone to file one as well. I am skeptic that it will get immediate results but it will force TD Auto Finance to change their ways and prevent other people to go through this experience.

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Toniy
Rocky Mount, US
May 02, 2009 12:13 pm EDT

Chrysler is the worst. No wonder they are in trouble!

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Tate
,
Sep 23, 2008 2:49 pm EDT

I couldn't agree with you more. They called my neighbors too so I reported them to the Attorney General in CT for violating the Fair Trades Practice ACT. They didn't do that again.

Chrysler Capital Customer Reviews Overview

Chrysler Capital is a financial provider specializing in automotive finance for Chrysler, Dodge, Jeep, Ram, and FIAT vehicles. They offer a range of financing options, including loans and leases, tailored to meet the needs of individual customers. Additionally, Chrysler Capital provides dealer financing solutions, supporting their dealership network. Their services also encompass online account management and payment tools, facilitating convenience for their clients. Customers can apply for credit through their website, which streamlines the process of acquiring a vehicle.

Chrysler Capital In-depth Review

In summary, Chrysler Capital offers a range of financial services with a focus on auto financing. The website is user-friendly, and they provide various loan options suitable for different needs. Customer service is adequate, with multiple channels for communication. Online account management and payment options add convenience, although fees and penalties could be more transparent. Customer reviews are mixed, and while there are some complaints, there are also positive experiences. The company's financial health seems stable, and they offer special programs and incentives. Online tools and resources are helpful, and the company shows efforts in accessibility and compliance.

Company Overview

  1. History and Background
  2. Range of Financial Products Offered

Loan Application Process

  1. Ease of Navigation on Website
  2. Clarity of Application Requirements
  3. Approval Timeframe

Loan Options and Terms

  1. Variety of Loan Types (e.g., New, Used, Refinance)
  2. Loan Term Lengths Available
  3. Interest Rates and APRs

Customer Service

  1. Responsiveness and Availability
  2. Knowledge and Professionalism of Staff
  3. Channels of Communication (Phone, Email, Chat)

Payment and Account Management

  1. Online Account Management Features
  2. Autopay and Payment Options
  3. Clarity of Payment Schedule and Terms

Fees and Penalties

  1. Transparency of Fee Structure
  2. Late Payment Penalties
  3. Prepayment Penalties

Customer Reviews and Testimonials

  1. Positive Experiences Shared
  2. Complaints and Issues Raised
  3. Overall Customer Satisfaction Rating

Financial Health and Stability

  1. Company's Credit Ratings
  2. Financial Performance Indicators

Special Programs and Incentives

  1. Loyalty Programs
  2. Rebates and Incentives for New Buyers
  3. Partnerships with Dealerships

Online Tools and Resources

  1. Loan Calculators
  2. Educational Articles and Buying Guides
  3. FAQs and Help Sections

Accessibility and Inclusivity

  1. Services for Non-English Speakers
  2. Accommodations for Customers with Disabilities

Legal and Compliance

  1. Adherence to Financial Regulations
  2. Privacy Policy and Data Security Measures

Conclusion and Final Assessment

  1. Overall Impressions and Recommendations
  2. Suitability for Different Types of Consumers
  3. Comparison with Competing Financial Institutions
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Contact Chrysler Capital customer service

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