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Please contact me at[removed] or email at [protected]@yahoo.com to discuss this.

I am requesting information as to the process of filling a formal complaint against a service advisor, the service department, a technician of the service department, and the Service Director of a local Jeep dealership.

A very negative review left by me online did not resolve the issue.

Further, emails exchanged between myself and the Service Director only produced comments from the Service Director so idiotic that I could not believe a member of management actually said in writing!

I do not feel that escalating to the General Manager will solve the issue either as I have already requested a meeting with him and the Service Director on two other occasions, both ignored.

This is the last chance I am giving this dealership to make things right before I shotgun blast my experience, the emails received from the Service Director, and the lack of accountability and ownership to every social media site I can find, and all Jeep groups I am an administrator of warning fellow Jeepers NOT TO USE this dealership for service of their Jeep as well as launching a formal BBB complaint if possible.

To Whom It May Concern

I've been a jeep owner for nearly 30 years and own two currently but the experience with corporate Chrysler Jeep over the last few months is changing all of that.

I couldn't be more frustrated with Chrysler Jeep's response or lack thereof. Jeep engineers have determined that my 2014 Summit with less than 60k miles needs a complete new engine. The car has been into the dealership 3 times over the last year over this and is currently off the road at the dealership awaiting Chrysler's bureaucracy.

The dealership reports no one know where or when and engine will be available. Not available anywhere at any depot in the country nor does the system have any indication of when the engine long block will be available. Further, there's nothing in the system that indicates when it's even in production.

My VIN number is 1C4RJFJM7EC415752. The dealership has all other parts it needs but the main long engine block part 68317975AA

The vehicle is off road at Dwayne Lane Chrysler Jeep in Everett, Washington - Repair order 6235273.

I've made repeated calls to Chrysler Customer service at [protected] to no avail. No one has any information about where or when the engine part will be available on a part that is still under warrantee for the engine.

I would greatly appreciate your prompt response and would appreciate a call to my cell phone so I'm sure not to miss you. [protected]. I'm on the West Coast.

Best, Eric Wilson

I am very unhappy with the service I received after purchasing this car in 4/2018. I have 4 months of pure happiness. Then the malfunction light came on. I had purchased the 2 year powertrain warranty and the service dept @ Montrose Kia in Sheffield, Ohio. told me it needed an ignition coil and the spark plugs changed. Cost $395.00 not covered under warranty. 2 days later the ignition coil cracked and blew up per their words. I waited 2 1/2 for a tow truck to come and get me to take to this dealership. I then was told they would would look at it and figure it out. After 9 days of calling everyday, and being led on that they could not figure it out. I was finally told it was the PCM Board. $1600.00, not covered under warranty again., but they were trying to get it covered, they were still waiting to here. Needless to say having the car only 4 1/2 months this very disturbing as I am told it is rare to go out? I have even read online it rarely goes out ever. I am very upset at how long the dealership took giving me an answer and not giving me a loaner car, as I had to go to work. I work for University McDonalds Womens Hospital in Cleveland and not having a vehicle was very, very difficult. After having a friend of mine call 2 hours after I was told the PCM Board was bad(who is a mechanic) and definitely not covered. Again I was lead on(they were trying to get it covered), I believe because I was female they gave me a real runaround. I am a very responsible person and this has been extremely upsetting to me to the point it has caused me a lot of anxiety. I just bought the car, I know its used but really? Too put out this kind of money within 4.5 months for an Electronical problem that never happens it unacceptable. I am now again another week w/o a vehicle. My mechanic friend is trying to see if he can order this and put it in himself, which he is not sure he can as he has never done. My name is Vikki Sheets-Lisicky, my phone number is [protected]. I really feel I should be refunded the cost of this PCM part/labor. I will also be writing a bad review on the site where I bought the car for such bad customer service to me. Sorry, very unhappy Chrysler owner right now.

I own a 2014 Ram 1500 Sport. In January I noticed a small rust bubble in the hood of my vehicle about the size of a pencil eraser. In early February I went to the dealer(Naples Dodge) and inquired about a corrosion warranty, they informed me it was covered and sent me for estimate at their body shop. Then informed me they would send info into Chryslerfor approval. After 2 to 3 weeks I checked back and they seemed to lose the info, so they claimed they would send in again...to make long story short I still haven't gotten anywhere. I was checking in about twice a month even had to get new guy on it because previous advisor was no longer there. The rust is now 2 to 3 inches long and almost 1 inch wide. And now also have rear bumper with similar issue
I would like to get some satisfaction as soon as possible this has been going on for over 8 months, and repairing the hood at this point doesn't seem to be possible as to how much it has spread. My name is Ron Walker
My # is [protected].
Truck vin # is1C6RR6MT2ES113360

We received a letter from the company, stating that all large caravan SUV models had to be checked and adjusted for a factory error. Today we went to leave it early in the morning when we finally received it back at 4:30 p.m. a few kilometers away our car flashed two warning lights, made a strange and loud noise and turned with difficulty. My car arrive in perfect condition and was returned destroyed, when we called the manager of the Shop it was impolite and said : they had not done anything to the car an if something was going wrong with have to pay for, could not believe what we heard tomorrow morning I have to go again and loss my working day.

My wife's has had her car for 4 years and at 100, 000 miles and had to replace rac and pinion, oil cooler, pasenger window relay switch, and service the air ( it was not blowing cold air) on the first trip. ($3, 400). A day later air is not blowing cold air again!
So the second trip to the dealer, turns out to be condenser leaking. There is no damage to the condenser, it's just leaking. Needs replaced ($940). Now I understand wear and tear, but in 4 years multiple failures all around the same time is unacceptable!
I doubt I will buy a Chrysler dodge product again.

Good Morning. My name is Rodrigo Loza, When I was an active duty Ecuadorian Air Force Colonel stationed at the Embassy in Washington DC I bought a Liberty Sport 2004. over a week ago I traded it into the Local Jeep dealership, MARESA Corp, even though I had maintenance issues with them before. I purchased a 2019 Compass Sport for 40 thousand dollars, cars are extremely expensive in Ecuador. They appraised, at 30 USD, the Liberty for 11500 initially, I walked away, but then they called saying 14000. Deal went through, they even drove the Compass into the show room to hand it over to my wife and then said no, they had not sold the Liberty to a third party. None of that was mentioned as they rushed into the sale at the end of August. So, until they sell it, and the compass is now registered to my Wife Martha, We have no Liberty, no compass and we paid in full including the 14 thousand they said the Liberty was traded in for. The reason I file my complain in the US, asking for your help, is that MARESA CORP treats customers with disdain and I will NOT get an answer from them. [protected]@hotmail.com

My car has no heat on the passenger side... Blows cold air and hot air on the driver side.. We have changed the actuator blend doors on the car to find out that is not the problem. I have done my web search's to find out I am not the only one with this issue. There are people with the same car's 2008-2013 with the same problem (and I mean many people) why is this not a recall... No one is able to figure out the issue we have all tried everything, and I even called a dealer and the told me what I did would fix the problem. I have been a faithful chrysler customer.. But if this doesn't get resolved it will be the last.. I will not put 2500.00 /3000.00 into this car and have it not fix it. I believe it is up to you to help the customers that paid good money for these vehicles brand new to fail us with no clue at to what we need to do to fix them.

Check engine light and traction light codes cam sensor changed still same problem. Dangerous cause while driving engine shuts off also just out of warranty dealer ship said oil leak from coolant oil pump from bad design. I also had to replace radiator and I work with several carriers beside me that drive the same Jeep but there's was caught while under warranty my dealership didn't check anything and Faithfully took it there for oil changes in to be checked so I know these problems do exist with most Jeep my question is why is there a recall on these problems especially when it's the engine shuts off while driving and if it doesn't do that it goes into limp mode which is also very dangerous

My wife's 2012 Town and Country wouldn't start after work. The battery was pulled out of the car, tested good(all cells good)and charged overnight. It was re-installed in the car the following morning reading 13.52 VDC on a Fluke meter. The car still would not start, even with a jump. I called Chrysler Roadside assistance. The tow truck driver tried to start the vehicle, encountered the same issues, said the battery was strong and stated that the issue was not the battery but something in the electrical starting system, suggesting starter motor issues. The car was was towed to St. Charles Chrysler.
I met with the service manager Randy Kennedy. I explained the circumstances in great detail regarding the battery.
I did not hear back from him until more than 27 hours later. His first statement to me was "We don't really know what's wrong with the electrical system". He went on to say that they were able to jump start the car to start it but it died shortly afterward, leaving a sulfur smell in the air and a voltage of 6 volts.
This is where my complaint starts. I suggested that it may be possible that his mechanics may have over charged the battery during the "jump" causing the sulfur odor and burning out some cells. He became immediately indignant and insinuated that I was calling him a liar. He told me my business was not welcome there and I was to remove my vehicle from the premises. I was never rude to this man, except when I hung up on him while he was berating me. This Town and Country is the 3rd Mopar vehicle that my wife and I have bought new. With this kind of treatment, I will probably never buy another Mopar product again.

I purchased a 2015 Town & Country van on July 6th 2015. I have previously owned Honda's. Haven't purchased a car in 15 years. Found this car online. Went to the dealership & drove it, liked it & purchased it. 6 weeks later the integrated module went out. Of course this isn't under warranty. At 50, 000 miles this part shouldn't we wore out. Very unhappy! The dealership didn't offer a certified used car warranty because they wanted me to buy one from them. The sales manager was a bully. Should have run from the start. Started having problems with this part 2 weeks after I purchased the car. This part controls the entire car! Only covered to 36, 000 miles. If the car won't run then why do you need a warranty on transmission & powertain to 100, 000 miles. It started with ac pulsing, then interior lights flickering, to check engine light on & off. Next head lights went out & car moved into sleep mode. Had to pay $1100.00 only 5 weeks after purchasing the car. If my Honda Odyssey didn't have 300, 000 miles on it I would probably sell this car. Needed something dependable to travel with my family. Well I was out of town on vacation & had to have it fixed to get home. I'm scared every time I crank it or hear a beep. Can't use the car wash anymore because I've read that the pressure of the car wash messes up the part. So I get to hand wash it on top of my busy schedule. I think the car drives and drives great. I went with this car because of all the options and the low miles. I hope that Chrysler will help me out with this bill to make me a happy customer. Oh and to top it off I only have a 1 yr warranty on this part.

I had to replace all four tires on my Dodge Ram due to "DRY ROT". My Ram is just over two years old with less than 92, 000 km when this occurred. I have never heard of Dry Rot happening to tires unless the tires were old or in storage to long. It's unfortunate that Chrysler has a quality product but chooses to use sub standard parts and equipment on their vehicles. Chrysler should reimburse customers for faulty products they chose to use. The tires had lots of tread appeared good but the belts inside apparently cause small pinholes that causes this damage. I will be re-thinking my next vehicle purchase.
August 24, 2018 is when I purchased new tires and replaced, the initial incident occurred on August 22, 2018.

Heads up to all the people out there with a 2011, 2012 and 2013 Town and Country Chrysler mini van. They did NOT do a recall but they said "if" your vin matches then they will extend your engine warranty to 150, 000 miles.
Come to find out, you will run into a lot of problems just being over 100, 000 miles to get yours fixed for free. Chrysler has a manufacturing defect in the cylinder head on the left side of the motor. The cooling passages were cast to small making these heads susceptible to burning up the exhaust valves on the left side causing a misfire. We have 100% leakage in cylinder # 4 and they refused to fix because we are 3, 000 miles over the warranty!
*** me off because I was never notified that this was a possibility.
The car showed symptoms for awhile now with a ticking noise which is a symptom of the valve seat coming loose if I had known this the car would've been taken in before the 150000 miles and it would've been fixed! I'm beyond pissed at Chrysler and will never by a car from them again because they don't stand behind there product when they know of an issue there vehicles have!
Also, in order to get ahold of any management at the Corporate office you have to put in a request and wait up to 24-48hrs for a call back! Your case manager will NOT call you at all.
Every customer rep says different things (so heads up on that) and lastly, they hung up on you as well!
This company is extremely unprofessional and the customers (us) do not matter because to them it's all about the bottom line and dollar sign. Sad

I have 2017 Renegade only 15, 000 miles and the issue of the engine power loss happened to me this weekend in Colorado Springs on vacation. Driving, went to exit the busy highway and the car surged like it was trying to lose power twice then died. Stopped, turned everything off and restarted with the messages "Service Engine" and "Service Transmission" Got to a nearby parking lot to call someone and found a close by Jeep Specialty shop to run code reader...it threw a P00735. The guy there says he has seen this a lot in the Renegades, said transmission is getting too hot. He cleared codes so we could make it to the closest dealer (since the other place we called said they couldn't get to the vehicle until October) and they couldn't find anything and sent us on our way. Basically told that until it does this again, no one can do anything...so I have to wait until I'm driving and this happens again, to tow it to dealer and see what's going on. Hopefully I won't get into any wrecks. Crazy that this has happened to so many people and no one does anything about it...either someone will have to get hurt in wreck because of this or they get sued for them to pay attention.

Last week both of my sliding doors on my 2016 Dodge Caravan with 50, 000 miles stopped working. They would not open manually or electronically. Fuses were checked along with battery. Both fine. I have 4 children including one in a car seat. Non functioning doors means a useless and UNSAFE vehicle. I cannot travel with my children for fear of a car crash that they would be unable to get out from. Took the vehicle to a Dodge dealership hoping for warranty or recall. But neither. Just outside of a warranty on a vehicle that is only 2 YEARS OLD!

Dealership called to inform us the repair would be $2500! Told they would have to "break" the doors to fix it and order new.

This should be a manufacturing issue! This van is 2 years old. This is an unsafe vehicle for my family that is obviously a manufacturing problem or recall issue. I would like this investigated if there are other complaints of this same type. And I would like my van repaired by Chrysler! I would also like a rental vehicle until my vehicle can be deemed safe for my family again.

I have been waiting THREE MONTHS for delivery (since 6-7-18) of an ignition key for our 2015 Jeep Renegade (keys were in purse that was stolen). These laser-cut keys are only available from Chrysler's factory apparently. Chrysler Customer Assistance has been completely useless. They escalated my complaint and gave it a case #[protected]. They cannot tell me where the keys are made, why there is a delay from the factory, when I might expect the key. And told me something about it not being expedited because it isn't "special handling".. can't tell me what that is or if it is something I can pay to get! I may never drive this car again! I know I will never deal with a Chrysler vehicle again because of this.

I WISH I COULD GIVE ZERO STARS. Worst experience of my life. Car sold in poor condition, failed to report proof of insurance to proper parties, and altered my paperwork after I signed the purchase contract.

1) My car was not detailed. The inside of the car didn't seem to be vacuumed or cleaned at all. Underneath the passenger seat of my car there was what looked like dried up chocolate everywhere.

2) The oil light came on the week I bought the car.

3) My car was sold to me with a broken antenna... I guess the whole antenna was missing so I never noticed it was broken. Still confused how I was able to buy and drive the car off the lot in this condition.

4) I was not provided with a full spare tire kit...I got a flat tire on I95 (on June 20th) and realized that I did have the spare tire but I did not have the tools to deploy that tire. I had to call AAA that day to help me.

Napleton Northlake CDJR never provided Proof of Insurance to my lender. Because of this my lender added over $3, 000 of CPI (force-placed auto insurance). I was furious... so I called Corporate and the actual store to have them provide me with copies of all my paperwork in relation to my vehicle purchase. When I received both copies I noticed that one of the copies were altered. The reason why they fraudulently altered the paperwork was because they sent the Proof of Insurance to the wrong lender and didn't realize it until I requested a copy.

This store does not care about the clients satisfaction and neither does the Corporate office.

As of now Crown Dodge will get a 1 Star rating, something is just now right. We will be monitoring the progress of this post for responses and depending on how they handle it they may get a better rating. Chrysler needs to know what their dealerships are doing just to sell a vehicle.
On 08.12.2018 we drove up to Crown Dodge which is about 85 miles/ 2hour drive from where we live to purchase a 2018 Chrysler Pacifica Touring L and ultimately purchased a 2018 Chrysler Pacifica Limited. Two reasons we drove to this dealership was because they had the vehicle that we wanted and they were rated better than a few other dealerships that had almost the same vehicle we wanted. Upon arrival we checked out the Touring L and yes it was great, but wasn't the vehicle we thought we wanted. We checked out a Pacifica Limited and this is the vehicle we fell in love with. It was a bit more but we decided it was a vehicle that we were going to keep for a while.
Negotiation time, we sat down with the Sales Person and I informed him that we had a check in hand as well as a trade-in. We did the back and forth a couple of times and then walked away because we did not feel like playing their game anymore due to the payments being too high and the trade-in value was a low. We were set to leave in our car when approached by a finance manager. He asked what was wrong, we explained and he stated the what ifs. Not only did he get out payments to where we wanted but they paid off our trade-in, great.
On 08.14.2018 I text the Sales Person because we noticed the front left headlamp out. His response was that any dealer can fix that and he was sorry, ok I get it we don't know when lights will burn out.
On 08.24.2018 I called the Buena Park dealership and asked if I could get a headlamp replace their because it was a 2hour drive to Crown Dodge to get a light replaced, they said yes. We took the car in at around 4:15pm, they looked at the vehicle and came back stating they will have to order the part and to come back on 08.25.2018 to get it replaced.
On 08.25.2018 we returned to the dealership to get the light replaced and was notified by the Service Rep and Technician that there wasn't a light bulb there, in fact the locking ring was missing. Now this was a surprise to us, how could a reputable dealership sell a customer a vehicle with missing parts and know about it. I asked how this could happen and they gave me the answer, which was that every car that comes off the delivery truck should have a PDI (Pre-Delivery Inspection). Now a PDI is explained something like this and was taken from a website and wording could be different for each dealership but the Safety Check should be the same for all, "Before a vehicle is ready for customer to take delivery Pre Delivery Inspection (PDI) must be performed on the vehicle. This inspection not only ensures that is in 100% perfect condition, but completes finishing touches such as: filling car up with gas, washer fluid, engine oil, installing radio ddc-radio and license plate brackets, tightening bolts, check damage, etc, etc." Under the Functional Operation Section of the PDI is Check headlights, instrument lights, turn signals, emergency flashers and brake lights. Crown Dodge charged this Destination Charge, over $1000, which in my opinion they never performed and is part of the selling price which is the contract we signed. If they did not perform the PDI this would mean they sold us a vehicle that was not ready to be sold and not safe to drive and voiding the contract do to non-compliance. How is it that we can get a guarantee now that the vehicle was ever safe?
I contacted Crown Dodge and was asked to contact Robert the Service Director on Monday 08.27.2018 regarding what they are going to do to help me since driving 2hours to bring the vehicle in and spend the whole day up there with no other means of transportation and we really don't want to spend the whole day at the dealership.
A couple of other issues, our contract states that I bought a Chrysler Town N Country which we definitely did not. Also our Mopar warranty deductible is written as $100, when I accessed the Mopar website is reads $200, I contacted them as well and they have it as $200, what the heck is going on? Did they sell me the warranty at a higher price and with a low deductible and then report a higher deductible, because with the higher deductible the warranty cost wouldn't be the same. Did they breach the contract?

Hello. I recently purchased a brand new Jeep Grand Cherokee from Ziegler Jeep in Downers Grove, Illinois. Since then, my vehicle has been in the shop twice and as I'm typing still needs attention. The warning lights have been triggered however nothing is wrong. They involved Chrysler the last time and they had no clue why. I need to drop the car off on Monday for the same issue which now marks the third time this vehicle is being serviced. I believe this falls under the Lemon Law with it needing service for a vehicle less than a year old and less than 10, 000 miles. The service department told me this morning to contact corporate. I am hoping someone can help us. Either fix this issue indefinitely or replace the vechicle with the same make/model/ and color of course. This is my husbands very first brand new car we have ever owned and the worst experience ever. Please contact either of us for more detail. - Joseph & Deborah Cubon [protected]

Hi my name is diane lillquist I live in guilford ct. I am very upset about my dodge caravan we had our electric back passenger side door fix for the same problem 3 yrs ago. and the same problem is happening again for the cost of 1, 200 plus I am very upset I need my car I have a 10 yr old grands ok n that t in transport to school and sports etc each day I need my car. I also am a fire fighter for guilford I cant go on any call because my car is broken and is not safe to use. we have had dodge caravan for over 30 yrs and have pass the cars down to family member they are still running great. but my 2007 caravan has been a problem with the back doors not working right and breaking the door was fixed 3 yrs ago and broke again. I don't no if I should fix it or get a new car we are on a fixed income I could trade the car in I dont know what to do. I am very upset I hope you can advice me.
Thankyou diane