Chrysler
reviews and complaints

This is a common problem that I am sure Chrysler surely knows about. I have a 2002, my sister has a 2006, they both have the problem. I have seen the lens assembly half full of water. I drilled holes so it would drain. Guess Chrysler is waiting for a big law suit and really ugly publicity before they do something.

I finally found the source of the water in my tail lights to be in the tight spot between the brakelight and the turn signal light. Looks like the light cause the section to overheat and split creating a large but hard to see opening for water to enter. I used some red high temperature silicone that I had left over to seal it up.

I have this issue now w/ a 2006 pt cruiser, no light burn out yet but I am guessing the seal is worn out but it's not like we have old cars. i've had terrible luck w/ chryslers and the pt cruiser. i am so done with them.

I purchased a 7yr. 100k mile Chrysler Service Contract for my 2007 Chrysler Town & Country vehicle. I purchased the vehicle used with 13, 000 miles on it from Venice Chrysler in Venice, Florida on 6 March 2008. It was my understanding the contract began at the date of my sale...WRONG!
Today I contacted Chrysler Service Contracts and was told the contract began on 14 August 2006 (the date of the first owners purchase). I was unaware of this until today...19 March 2012. So I spent $3300 for a Service Contract that is NOT for 7 years, but rather for 5 years.
Salesman did NOT make this clear
No extended warranty again!

I purchased an maximum care service contract on my Mercedes. Chrysler Service Contracts is a nightmare to deal with. The will give verbal authorizations to servicers and then change their mind on covering the repairs after the fact. I have had service work done at both the Mercedes dealer/servicer and later at an Independent Mercedes servicer. Both servicers end up spend hours on the phone having to argue about getting paid on the repairs. No one knows what they are doing at Chrysler Service Contracts. They will use any excuse to not pay your claim and have no idea about the vehicles they authorize to repair. Do not buy a Chryler Serivce Contract.

I also dropped a black dress coat w/ belt off at Somerset Cleaners of Troy, MI. When I went to pick up the coat it looked worse than when I dropped it off. To top it off when I got home the belt was missing. So I called and they said they found the belt and I could stop by and pick it up. When I picked it up there looked to be dog hair on it, I don't think it was even the belt that belonged to my coat. I showed the kid the dirty belt and he said that he could put it through to be cleaned again. I said, "no thanks." I will never return!

Dear Chrysler,

I just wanted to send a letter thanking Chrysler for making such great trucks. The quality of your vehicles is, in my opinion, the best of all three American Automakers. Over the last 13 years I have purchased several new Chrysler/Dodge vehicles and have loved every one of them. I use the vehicles for work and pleasure and have minimal mechanical issues, all of which Chrysler was more than happy to help me with.
In 1996 I purchased my first Dodge Truck. It was a Ram 1500 SLT Extended Cab model. I was so happy with it; I bought a new truck for myself in 1998 when the Quad-Cab models came out. I picked up a 1998 Ram 2500 Quad Cab, and a second truck, a leftover 1997 Ram 2500 SLT with a V10 for my business the day my first child was born. Both of these trucks I used for my snow-plowing business and they were phenomenal vehicles. The power, the comfort and the reliability were top notch. I also purchased a new Chrysler Voyager in 1997 for my wife. She loved the vehicle and drove it for several years. She decided in 1999 that she wanted a Durango, so I ran down to the dealer & picked up a 1999 Durango SLT Plus. It was loaded, leather & all the trimmings. The Durango was a great vehicle as well. In the spring of 1999 my 1998 Quad Cab was severely damaged in a hail storm, so I decided it was time for a new truck. I ordered a 1999 2500 Quad Cab 2500 V10 and a 5 speed. This truck was by far my favorite to that point. The power was phenomenal. I had so many compliments on the truck every time I drove it; it was a huge source of pride for me to have such a quality vehicle. After September 11, 2001 the economy took a bit of a downturn and we all suffered. But we came through it. When things finally got back to normal, I purchased a 2005 Dodge Caravan for my wife. She missed the Voyager she had 10yrs earlier and I knew exactly where to go to make her happy again. Straight to the Dodge dealer. The next year I decided it was time for me to get the truck I wanted, so I went back to the Dodge dealer and got myself a 2005 Ram 3500 Cummins Turbo-Diesel. This was the best truck I have ever owned… it could do ANYTHING I wanted, many things that people thought were impossible. I spent a lot of money on this truck getting exactly where I wanted. It got even more compliments than the other Ram I had in 1999. And to make things better, if that were possible, it got 20 MPG no matter what I did with it. I was also hoping as soon as the economy turned around and we all got back to work that I was going to buy myself a new Challenger R/T. I still have all the original window stickers for all of them too.
But, one Thursday morning a few weeks ago, Chrysler decided that they couldn’t be bothered with me, a staunchly loyal customer, and help me out of a bit of a pickle. You see, I own a construction business in Florida. Lately the construction industry has been hit pretty hard. I was struggling to make the payment on my truck. I had gotten behind in the past, got it caught up only to get behind again. It seemed a vicious yo-yo effect with my payments. I needed that truck to keep my business running. If my business quit running, I would lose everything, including my home I had been in for 10 years. Without that truck, I could not make a living and support my family. Without making a living, I could not afford the truck. Well, I was under constant pressure from Chrysler. The calls started at 8am Sharp every day. My phone rang on the average every 30 minutes until 9pm. So, I averaged about 15-18 calls per day. I had spoken to the supervisors at Chrysler financial, trying to explain my situation. Nobody seemed to care. I would tell a customer service agent that I was going to make the payment in 3 days when I got a check from a client, but my phone never stopped ringing. I would answer it and a new customer service agent would start on me again, telling me they were going to come get the truck. Nobody at Chrysler Financial ever read the history of the record or bothered to think “Hey, maybe there is a reason why this is happening and we should show a little mercy or perhaps just give this loyal customer a break and try to work with him”. So, as I said earlier… Chrysler took my truck back. I know I was behind, I accept that. I know it’s just business. But I wish somebody, somewhere in the chain of command at Chrysler would have taken a moment to say “Maybe we could show a little kindness to an obviously loyal customer”. I was even told by Mr. Hill at Chrysler Financial that (and I quote) “we don’t care, you are JUST A NUMBER” and
"I can't help if you're a deadbeat". Well, the Repo man took my truck three weeks ago now. I wasn’t able to do the job that I was getting ready for that morning; my Mortgage company was expecting to get a payment from, as was Chrysler. Now that I can’t make the house payment either, they are foreclosing on my home. So losing my truck seems to have caused a snowball effect that my family will not recover from. I have lost my truck, which I paid over $23, 000.00 on over 3-yrs, the $18, 000.00 dollar trade in, not to mention the $7000.00 dollars in upgrades I put in it and was not allowed to recover. And now that I don’t have my truck, I am losing my home, which I have paid $198, 000 over the last 10 years on. Wow… all because Chrysler refused to help me. Because Chrysler refused to lower my payment and stretch out my loan. Did anyone bother to look at my history with Chrysler? No. Did anyone listen to me when I tried to tell them that I had bought “8” NEW Chrysler vehicles over the last 13 years, myself alone, not counting several friends and family members I had taken to the dealership MYSELF to help purchase a new Dodge/Chrysler? No.
I can honestly say that I know this letter will fall on deaf ears. I now know exactly how Chrysler treats its valued customers. And I can honestly say I understand why the Big Three have all but gone belly-up and had to sell off their products to foreign investors. It’s such a shame too. Americans out of work, unemployed and financially dying because of one little word... Greed. For Americans to be put in a position that they HAVE to or WOULD RATHER buy foreign products and sell our Country down the drain all because of greed. It has been a pleasure and an honor driving the Dodge and Chrysler vehicles that I spent over $250, 000.00 dollars on. I would love to have another someday, but I can promise you this: I will NEVER spend another red cent on anything that says Dodge or Chrysler on it as long as I live, and I will make sure I tell everyone I speak to about this as well. The rest of your potential customers should be aware of how much Chrysler values its’ customers.

Respectfully,
James R. Muniz
Acct#: [protected]
Vin#: 3d7MS48C85G810230
jmuniz4@hotmail.com

I think that your warranty stinks. When buying a year old car, which I did, no one explains that it takes effect from the date it is originally put into service. Which means if you buy a 2011 vehicle, in 2012, and purchase the extended warranty for 5 years and 100, 000 km, it ends in 2016 not 2017 like are believing. When purchasing a car you need a LAWYER present so that you don't get riped off like I just did.

Thank you all for your comments. I just bought a 2014 Jeep Compass as NEW but it had been driven by an employee of the dealership as a program car. I was encouraged to buy the MOPAR extended warrranty. Less than a year into driving, I find out that this extended warranty overlaps with my manuf. warranty of 3 years or 36000 miles. Why would I pay for an overlap? Appears they will replace items if they break but not normal wear and tear. I am not a mechanic, how will I know the difference and since all companies are so profit oriented, do you think they will tell me the truth. Good News, I found out that I can get a refund on my extended warranty which I paid $1700. Let's see how much they jipp me on the pro-rated amount. As consumers we have to stay alert!

I own a 2009 Dodge Ram Laramie used 3 yrs ago with the Mopar Vehicle Protection (4 yr unlimited mile max care with car rental and towing). I had to take my truck in for issues with my transmission and had to have it overhauled 3 seperate times in less than 6 months. It has been in the shop out of commission for over 8 weeks for these repairs. Due to my frustrations with having to take it back several times for the same issue (transmission), I asked for a replacement. I was denied and told that they only replace what is broken. In other words, they do NOT overhaul the transmission like all other car/truck manufacture warranties, they only replace any small broken components and put back all the old used high mileage parts and give it back to you. I am so disgusted with Dodge and Mopar Vehicle Protection Plan that I will NEVER buy their products!

After 5 days of being late I get between 8-12 calls a days both at work and on my cell. Repeated message URGENT MESSAGE! How urgent can 5 days late on your auto be. The reps on the phone have the worst manner in the world. They speak to you as your the worst ### in the world. They have even called my mom and got payment from her. Is that ethical. We have about 12 chrysler products within my family. I will never ever buy a chrysler again.

I'm a driver associate (truck driver) delivering componets for Chrysler vehicles and they are in the business/habit of not paying its partners for services rendered! I want my money!

Rusted K Frame with Chrysler Pcifica 2004. I was told it was unsafe to drive and am waiting to hear back from Chrysler.

When will Chrysler new models be coming out. The Detroit Auto show is the big event and they have none. I know they are partnered with Fiat now and it could be good but i want to know when they are going to have new cars.

Would someone at Chrysler please respond and let me and all the other buyers know.

Chrysler, compuware and a division of compuware called professional services all state no record of my employment.. witness lies under oath..watch my video to pressure them to end this injustice! google: blacklisted engineer to capture my video!

bill butler

Dodge Ram pickup, we were foolish to listen to the sales pitch about extended warranty, cost us $1K, at 32, 000 miles it covers NOTHING, zero, everything excluded. Waste of money, but now that is close to expiration I get ads in the mail several times a week wanting us to buy an extension ... Sure wish I had the $1K I wasted on the worthless warranty to put towards the repairs we paid out of pocket. BEWARE.

Bought new. Now transmission has failed at 58,000 miles. Not covered by warranty.