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5:38 pm EDT
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Chris Malta deceptive representation of time, resources and cost of ecommerce training

In February 2015 I received an email from chrismalta.com to participate in a paid online seminar explaining the true ins-and-outs of an ecommerce website. I paid the seminar registration fee, and attended the seminar.

It was a briefing of what makes for a good website-presentation, and how to lead that searcher to become a customer. And the entire training would take a year to eighteen months. The true disclosure of time and other resources was not given.

Chris called me the next day, to explain the cost and method of payment.
I asked him if I get a curriculum and detail syllabus. He said it is just what we have been over, a syllabus is not really necessary. In August of 2018, I again asked for a copy of the detail syllabus; I gave the reason why I wanted it, and this time I received it (a twenty-five-page document titled ‘2018 Course Detail').

On March 25, 2015 I paid the cost of the training, and training commenced in April 2015.

Course Sections 2, 4, and 6 required the purchasing of Quick Books Pro 2015, and subscription to Lynda.com for 28 hours of playing time Video training:
Windows 8.1 - 6 hours of video playing time
Gmail Essentials and Learning Chrome - 2 hours video playing time
MS Word 2013 - 6 hours of video playing time
MS Excel 2013 - 7 hours of video playing time
Google calendar about an hour of video playing time
Quick Books Pro 2015 - 6 hours of video playing time.

The thing to bear in mind here is that Lynda.com courses have no reference material. It is a matter of playing the videos until the information is grasped or understood. This could involve playing the videos more than once. Any subsequent reference or lookup requires playing the videos again if subscription is still current, or renew subscription first.

Course Sections 35 through 39 required the purchasing of monthly subscription to Adobe Creative Cloud. And Lynda.com paid subscription for 130 hours of playing time video training:

Design Aesthetics for the web - 3 hours of video playing time
Adobe Creative Cloud Essential Training - 3 hours of video playing time
Photoshop CC 2017 One-on-One Fundamentals - 16 hours of video playing time
Photoshop CC 2017 One-on-One Advanced - 17 hours of video playing time
Photoshop CC 2013 Mastery - 10 hours of video playing time
Adobe Color CC Essential Training 3 hours of video playing time
Illustrator CC 2013 One-on-One Fundamentals - 12 hours of video playing time
Illustrator CC 2013 One-on-One Intermediate - 12 hours of video playing time
Illustrator CC 2013 One-on-One Advanced - 12 hours of video playing time
Illustrator CC 2013 One-on-One Mastery - 12 hours of video playing time
Deke's Techniques 269 Video Training - 15 minutes of video playing time
Deke's Techniques 270 Video Training - 15 minutes of video playing time.

I completed the training up to course section 41, in August, 2017. The flood, Harvey, then came and destroyed my house and the fullness thereof.

I contacted Chris Malta in September of 2017, requesting that due to my disruption, and the time it will take me to reestablish, I cancel the remainder of the course and be given a prorated refund. He said no, but I may resume the course when it is possible for me to do so. I asked him to give me the entire course work material all at once, that I may or may not work on it at my leisure, he said no. I decided to resume the course.

In June 2018 I was recovered from the effects of Harvey to the point where I could resume the course. I contacted Chris. He informed me that too much time has elapsed to resume the course, but I may restart at the beginning of course section #10.

To decide whether to drop the course or restart at section #10, I needed to assess what I have completed, and what I have yet to complete, so I asked Chris to send me a copy of the syllabus, and I explained why I need it. He sent it to me.

The remainder of the syllabus lists 79 more sections and 37 more video training. Undoubtedly, these require additional expenses for video training subscriptions and or the purchase of software products.

Retrospect: The original presentation to me was deceptive. Had I seen the syllabus, or, had I been told the full extent of time, resources, and expenses associated with this course, I would not have signed up for it in the first place. Now I am faced with the options of dropping the course and losing the almost six thousand dollars, including the cost of the course itself, that I have already sunken into it, or resuming the course at a point where I would not only incur additional cost, but repeat most of those I have already incurred.

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Pearl09
, US
Nov 23, 2022 11:06 pm EST

I have tried to contact Chris as advised, to get the next part of my course, however, since they now have my money, I am getting no response and cannot even call. This has ruined my Family and I cannot believe the world we now live in. Everywhere I seem to write a negative post it seems to magically disappear.

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LauraAMaj
, US
Nov 10, 2021 9:37 am EST

When I was first looking into taking this course, I saw the post above and was a little skeptical, but with all of the positive comments below it, I decided to take the plunge.

I'm glad I did.

This course is one of the best investments I've ever made. It does take time, hard work and money however Chris made that absolutely clear at the beginning of the course, and unless you want to pay a marketing agency 10x's that amount to get your online business set up for you, this is 100% the way to go.

The money you spend will be for priceless information and resources that you will use over and over again for your business. If you're serious about starting an online business, this is the way to go.

I've fallen for a couple of scams, there are plenty of them out there-- this is not one of them. Chris Malta is the real deal. If you're serious about starting an online business, start here.

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Clifton W Parks Jr
, US
Aug 08, 2019 3:45 am EDT

Chris the bottom line is you have to work hard to be successful, and if you didn't work hard being successful you have to work just as hard staying successful.

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Clifton W Parks Jr
, US
Aug 08, 2019 3:42 am EDT

Chris the bottom line is you have to work hard to be successful.

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Clifton W Parks Jr
, US
Aug 08, 2019 3:40 am EDT

Hello Chris,
I wrote a great reply, some how it was erased. Im pissed.

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Jeanine F.
, US
Mar 19, 2019 11:00 am EDT

I too was a victim of scam artists who had minimal teachings and you were lucky to have a conversation with your coach (I won't even use the word "teacher") without a weekly appointment if you needed help in between weeks, you would wait for 3-4 days only to speak to another coach, not even your own! Chris' approach to genuine teaching was worlds apart from the scammers, and less expensive.
My husband and I took the E-biz courses together and from start to launch it took us a little less than 2 years. We are older so learning was a challenge, I will admit. But Chris stood by us, answering our calls and questions whenever we needed teaching and interpretation of the course studies. We were never deceived about the length of time. It's human nature to want to get through difficult stuff quicker, but NO business owner EVER has an easy time IF they do it right, which is what Chris teaches. We weren't happy shelling out money we struggled to get before even making a sale, but there is NO business in the world that doesn't have start-up costs. And it certainly wasn't $6000! Chris was never misleading about that!
In conclusion, I feel Chris was born to teach. His patience, willingness to help on a weekend, holiday or late evening and his genuinely honest persona is what made us stick with him during difficult times. If you make the commitment to learn and grow a business from nothing to something, you best be realistic in knowing it won't happen overnight and it won't happen for some as quickly as others who may have some initial experience.
When we realized how very different Chris Malta's course is compared to the scammer course we took, put up a website and didn't sell a thing in over a year, it was clearly evident that the course material was like night and day. If you want to get it done quickly and half-[censored], DON'T go with Chris Malta... I really don't have to finish this sentence, do I? The answer is obvious.
It's not rocket science. This man who lost everything also lost his soul, which is very sad. That is still no reason to consciously try to trash a man's reputation. Shame on you. Chris is a good man, a great human being and has worked hard to build his business, NOT through deceit and over-compensation, but in a refreshingly honest approach to teaching what he has learned over 40 years. Any student of his is lucky to have access to his knowledge and expertise.

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JesseJr.
, US
Mar 14, 2019 1:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

E-commerce, it isn't rocket science.

E-commerce may not be as challenging as rocket science yet it isn’t a cake-walk either. It does take time and learning for success when applied. For instance, every bit of education you obtain is a long term investment within yourself regardless if it for your business or your current situation.

I’ve come to know Chris Malta well over time, and your false representation of time, resources and cost of e-commerce training is an inaccurately misleading statement, “to say the least”!

Chris Malta's business is ethically sound. In other words, he has a genuine openness to help anyone achieve their life long dreams if they are willing to work for it in the e-commerce business. In today's world, when we hear of success stories, we are taken back not to become aware of that particular person's journey fully. We only marvel at the results!

You see, we sometimes are critical to their results not seeing the days, months and even years on their path to success. My experience is that we all have our very own journey, and circumstances are sure to come!

I can recall when I decided to take on these courses as a student. Chris kindly ask me the same questions and then told me these very words and I would quote! "It takes time, and there is a bit of learning involved with a lot of hard work. But if you're willing to work at it. Then you should be fine!"

My saving grace was he was going to be there the entire way! Enough for me, I am all in!

There wasn't a timeline given; he asks me my calendar. Again, for most of us, we would say tomorrow instant riches! However, instant gratification isn't happening.

Today in our new generation and society we take technology and want every now! Everyone would like to have their cake and pie to eat without waiting for the best ingredients to take time to marinate together for success so to speak.

For me, in my current profession, (federal employee with great responsibilities) the time element was going to be my greatest challenge. We all have circumstances and not to mention, and my son is living with Autism. In my life, I come to call these situations "So What" problems. They aren't going away. Our creator places them there for a reason and in my humble opinion, to draw us near him for love and his help through these situations.

Chris Malta’s E-biz was a perfect fit for me to learn at your very own pace. You owe it to yourself to learn everything, and it is an investment into your very own future. The truth is, e-commerce is no different than any other business or profession for that matter when learning and hard work is involved. In fact, I’ve found Chris Malta’s course to be one of the most challenging things I’ve had to deal with.

When you think about it, the real battle is being played right between our ear loaves. My heart goes out to you on the event of hurricane Harvey.

Please pick up where you left off and get back into the game of life with us all. You'll learn so much more about yourself during this journey. This story to your book isn't over by any means.

My wife is Asian, so I can quote Confucius, "A journey of a thousand steps begins with the first step"! You have taken the first steps, and your journey isn't over! Join us again; see how this story ends. It is your story!

Chris Malta is the very essence of integrity, honesty, ethical and credible as a business owner-teacher. If his business model were the norm, I wouldn't have a job! Remember, I am a federal employee with benefits beyond your imagination!

Chris Malta's E-biz foundation is orchestrated so well for his students. I'm amazed at the level of knowledge and his profound foresight of expertise in this realm. He has my confidence and should not have received this blunder of feedback.

You took such a precise effort in trying to ruin such an excellent person reputation. It's coming back to you like a boomerang! I don't want to stand within 10 feet of you when it does. You know the truth, don't let it manifest in your mind. Do the right thing and apologize and then comment back the truth. You'll feel better I'm sure!

I'm saying this because both you and Chris know the truth, and I'm basing my feeling on what has only happened in my experience with Chris Malta. All is forgiven, to make a point. This deformation could have been an ugly legal battle if you knew my stance from my employer!

As it turns out, I'm grateful we're able to come in peace to find the truth! Give Chris a call and apologize, you are wrong! Better yet, comment back on your post and on up on it the right way!

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MichelleH.
, US
Mar 13, 2019 7:58 pm EDT

I would also like to comment regarding the complaint made against Chris. I have been a member of WW Brands (of which Chris is the founder) for many years and have always found them to be the ONLY B2B Directory that I could trust. I've listened to Chris's videos and have read his blogs and newsletters over the years. He has always been straightforward, and frankly, a "breath of fresh air" in the ECommerce world.

I became a student of Chris and EBiz Foundations a couple of months ago. I am currently an active seller, but I want to expand my business to my own website. After listening and reading about Chris for so long, I decided that I wanted someone EXTREMELY knowledgeable to teach and help me. I didn't want to spend countless amounts of time and funds on a scam or "quick-fix" that I knew were available on the web ... there are a ton out there! Because of what I knew of Chris, I felt he was the RIGHT person to help me.

From the very moment I contacted Chris (and YES he does answer his phone!), I knew I had made the right decision. Perhaps the person that lodged this complaint wasn't listening, but Chris NEVER said it would be an easy road to riches. He NEVER said it would be quick. In fact, he told me that the courses would take TIME, possibly twelve months or more, depending on the person. He told me it would take PERSEVERANCE, but that he would ALWAYS be available to help and mentor along the way. I can honestly say that he is ALWAYS there when you need him.

I was NEVER blindsided by any lack of course information. Chris sent me the course syllabus BEFORE I ever signed up with him. I knew there was video training involved, but that is just a smaller part of the whole course. There is much more information and training involved. In regards to cost for the courses, I was told that upfront as well, it isn't even close to 6K ... so I'm not sure where they got that figure from! In addition, this person never states in their complaint, that by the end of the courses you are taught you will have a LIVE, FULLY FUNCTIONAL, website of YOUR OWN! If they had a PROFESSIONAL company design a specific website for them, and I'm talking about a real legitimate company ... not some template you can find online, you would pay thousands of dollars! They would design it for you ... but guess what, you would never know HOW they did it! You need to learn all of this for yourself, so YOU can be in total control of your own destiny!

To anyone out there that may be reading this ... listen, I do feel sorry for this person for losing his house and going through what he did, but I wish he wouldn't have lashed out and caused possible harm to Chris's name. There are so FEW honest people in the online world and I would hate to see anyone like Chris, who persistently strives to HELP & EDUCATE us less knowledgeable folks, hurt by an unnecessary derogatory comment.

It takes HARD WORK and DEDICATION to make it in this business and I am thankful that I have Chris there to help and teach me!

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LennyB
, US
Mar 13, 2019 1:19 pm EDT

I too feel for this guy, losing all in a hurricane. Very devastating. However, in spite of all that, he did come back to restart his course. What he didn’t like was he had to review/renew his market research, that’s all. After two years it should be a little out of date. What I think is that he was not or ever was ready to continue or finish the course because this course is really detailed and difficult. You need to be in a focused frame of mind.
I know from my experience in the online business world that there are many more scams than legit courses out there. When I started with Chris Malta, I was coming off a “slam, bam, thank you ma-am” e-commerce course that got me up and running in two weeks … WOW. No, not wow, “whoa” is the word because I never made one cent with that program. Six months wasted there. Why? Because I was only told what to do and not why. A $6000 mistake. This is just one of the few mistakes I’ve made. Anyway, I digress.
Let me say that EBiz Foundations is a soup to nuts course that everyone in the ecommerce business should consider before jumping into the fray. Anyone worth their salt in the ecommerce, online business does say that there is no quick or easy way to be successful. This is definitely not for everyone. Just for the ones who are willing to work hard and long to achieve their goals.
I know you can feel overwhelmed and discouraged at times. I have and still do at times. Maybe this guy is feeling that too. He got to section 41, more than half way. He only needed a week of review and refresh, and he would be on track again. What a shame he misunderstood that he only had to do one chapter over again.
Starting any business costs a lot of money and time. My wife spent nearly 5 years, 18+ hours a day and a [censored] ton of money before she saw a profit. The point is, if you believe it, it will happen.
This guy needs to own his decision to quit and not continue. Nobody else is to blame. He knew the rules going in.
You know what they say: “winners never quit and quitters never win”. He will never know what could be.

Lenny B.

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Rolando Ramos
, US
Mar 13, 2019 12:17 pm EDT

My comment will most likely be short but to the point. So I apologize in advance.
When I met Chris and talked to him about me potentially starting his course, I realized right then and there that this was going to be a long ride but then I also knew that I have made several mistakes in the past while trying to start a "get rich quick" type of business, I new this was the right type of business to do because I never felt this was an easy or short path to take and definitely had a the legalities it needed to get a solid foundation for my business but most important because I was never lied to and have always been told the truth about every process. No only Chris is 100% of the time there to support but I have never seen anybody except for this "unknown" person complaint about his awesome work and ethics and most of all his course, which if you ask me it should thought in every school at some point.
I just wanted to say that we are adults, and we all go thru challenges in life and that YES, THIS MIGHT NOT BE FOR EVERYBODY and that's OK, it's only for the people that "already know what they want in life" and have made a really solid decision to go for it non-stop no matter the adversities, I'm very surprised that this unknown person went thru a lot and so far in the course that decided to not do it anymore, but hey, we all have different needs and challenges in life and some are just not 100% ready to sacrifice and do what's needed to have a very successful business.

Regards.

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