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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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E
11:46 pm EST

Chowking maggot

Good day, I am one of your customer last week, bought a chopseuy rice thru delivery (catered by chowking paco - my receipt was lost, so I was not able to attached it as a proof of evidence, however, I believe recording from the call center would also be considered as a proof. Anyways, I wrote this letter to inform you how disappointed I am from the food I had received that time because, upon openning the rice, I saw a died small creature (maggot like) mixed with my rice (pictures are attached in this email). I did not report immediately because during that time, I am so hungry, tired, mad and so busy that making another phone call would consume my time.
We all know how sanitation is important specially in food bussiness like chowking because, any contamination from this might lead to healh problems. And chowking as one of the leading restaurants serving thousands of filipino people has no right to commit any mistakes in food sanitation because impurities from the food served can kill thousands of people. So please consider this letter and re-evaluate your sanitation.

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12:35 pm EST

Chowking service

I am a regular customer at Chowking Bacolod and I work in a BPO company. I usually take my lunch between the hours of 2AM and 4AM. At least once a week, I have observed that there will be times that there are no crews at the counter and no guard outside because all of them are having a meal together. I can send pictures as necessary. Not only does this represent poor customer service but also a safety hazard as there is no guard on his post.

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8:05 am EST
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Chowking feedback on customer service. (to your employees at chowking sm naga city)

I just want to let you know of today's (Dec 3, 2018) incident at Chowking, SM Naga City. I'm not going to tell the whole story for I want to keep this short and I don't want to be of any trouble. Please be aware of your employees especially the ones at the counter. Please make sure to hire those with outstanding performance and have a good working experience to deserve the job to be one of those at the cashier. Today, I encountered one employee who was really absent minded of what he's doing and transacted the wrong orders. It seems to me that he wasn't paying attention enough to what the customer was talking about. And not just that, but the money transacted was also affected. I gave him 500 pesos but he asked if I have a 100pesos because the order was at PHP and I was absolutely sure that I gave Php100 but then he gave me the change for 500. It was also partly my fault for giving another bill, but HE actually forgot what I gave. I was to blame for being also absent minded for the 100peso bill, but it was only because there was a wrong transaction on my orders. And when delivered to my table, they still gave the wrong food. To be honest, I have a lot of problems on the incident today, but I only summarized it because I don't want to blame the whole place. I didn't get my money back and that's okay. But please, hire employees who have enough training to be there at the counter. And to all employees, please entertain your customers accordingly and appropriately. Thank you. (The food is good btw but the incident affected my appetite)

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6:19 am EST

Chowking poor reception of cashier

Monday, December 3 2018, my friends and I ordered at Chowking along Session Rd., Baguio City. The Cashier asked us our orders. Identifying products availability, the cashier kept saying they only have Pork Chaofan and no toppings available. Then the manager beside her said that they only have Beef Siomai for toppings. Then we settled our order. Minutes later, while having our food another dining crew delivered a Sweet and Sour Pork a table few steps away from us. We asked the dining crew how is it possible that they have that product which the cashier said otherwise. And to our surprise, the dining crew said they have varieties of food to offer. I hope you do something about this. This is very insatisfactorily inconvenience for us customers!

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7:15 am EST

Chowking no available wanton noodles

I entered the store around 8:47pm before closing then there still a lot customer inside n fall in line to buy food in the store then when it was my turn and i asked by the cashier who took orders, she told me the there was no wanton noodles to served and i asked her why then she answered me no wanton noodles without any further explanation. I think this is a fast food chain whin is the brand is chowking wherein the store will serve as long the store is open until the last customer. In which the service quality of the store and the personnel were not informed and manage customer satisfaction in which i was not satisfied with the cashier who handle my concern "not serving wanton noodles" or i was not able to see any sign in which thay wanton noodles "is not available" please improve your service!

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11:22 pm EST

Chowking I am complaining of their very delayed delivery and there were lot of orders lacking upon delivery!

We ordered a food for lunch, at exactly 11:30 but sad to say, our order came at exactly 1:25 and there were lot of orders lacking, we ordered 4 chicken but only 2 pieces were delivered! I hope that next time, they should check the orders before delivering! And also they should be conscious in time! The customer should not wait that long! Improved your services!

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8:36 pm EST
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Chowking service

We just dine in here in Chowking in Petron Federal Macapagal Ave branch. I would like to complaint the cashier here name JOANN. She's very noisy! (dinaig pa palengke sa ingay!) she shouted several times the ordered food into the kitchen. It bothers us who's dining in that time! I didn't see the Manager or the supervisor on duty that time to manage his/her people. Hope you can do something about that branch.

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9:20 am EST
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Chowking food/unserved

Hi Chowking, I hope you can manage your queueing system. I went to Chowking Calamba around 19:15 pm and bought chicken lauriat. I specifically requested for thigh part and Ms. Shyren the cashier at that time told me to wait for 15 to 20 minutes, since the only available part is breast. And I said, ok. After the payment, she handed me my change and receipt, she didn't give me any table number so I assume, I only need the receipt to claim my food, since on the lower part of it, it has a table number (#87) printed on it. I sat on one of the vacant chairs in the store 'till 19:47 then follow up my order, but my order was not yet prepared on claiming area. I sat again patiently waiting 'till 19:55. Then, I approached again the crew and follow up my order. And to my surprise, the crew said it was already served. Not to me but on other customer. Moreover, the crew asked me if I could extend 10 minutes of waiting to prepare again my order, but this time, I refused.

I don't complain on the time I've spent waiting for my order, but I am really pissed on waiting for nothing. Though, the manager (Mr. Ray) kindly refunded my money as I demand earlier, still I was disappointed with the service they've provided. I'm looking forward to hear your respond and action on my complain. Thank you!

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1:24 am EST

Chowking product received unsatisfactory / time guaranteed... failed

Ordered 2 buckets of chicken... all breast served. Returned 1 bucket and asked if possible change it to thighs and legs, cooking time 6 mins but arrived a little over 10 mins, all wings served. We asked for the manager and reported what happened. Returned 4 pcs and we requested to change it to thighs, cooking time 8 mins and again arrived more than 10 mins after our follow-up call, served 4 legs. This was last Saturday, November 24, early dinner, around 5:30-6:00. I don't remember any incident from other stores that serve chicken that if you order a bucket, you'll get one kind of chicken part only? It should be assorted, right?

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J
9:57 pm EST

Chowking wanton mami regular and regular asado siopao

1. The wanton mami regular that we received almost spill out of the cup.
2. I did not receive the regular asado siopao which is included on my order.
3. Why did you remove the hotline or email address of your complaints department on the receipt.
4. The delivery took an hour before the food was delivered knowing that there is no weather condition and the time we ordered is during lean hours.

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2:48 am EST
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Chowking rufino st., corner dela rosa st. branch

I used to visit the said branch once a week since July of this year. It was disappointing that until now, the aircondition here is still not ok. Sometimes, the main door of the branch is better open than not. You can feel that the air coming from outside is better than the ambience inside. Since I have visited this branch, everytime I am going to use my happy plus card, since July, never had the chance to use the card because they always decline and say that it is offline, as in everytime. What is the use of putting thehe particular machine is infront of the queue line of the customer, if it is ALWAYS offline, and customer can see, that the machine ia working. Don't know their explanation about this, but they should promote using the card by encouraging customer to use their happy plus card everytime they are going to order instead. Or maybe, this is one of the tactics for them to acquire cash instead.
Anyway, hopefully, that the aircondition will be fix as soon as they can because I have notices this thing for almost 5 months. Can't believe that they can tolerate their branch is operating like that even they can also observe that almost all of their customer is feeling uncomfortable inside.

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9:54 pm EST
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Chowking change/sukli

Good am. I have a complain about sukli. Yesterday around 2:30-3:00pm (11/20/18) kumain kami sa fastfood niyo sa emall cebu. Our order's worth Php 220.00, I give Php 1, 020.00 sa cashier niyo Php 1, 020.00 kasi nag ask siya ng Php 20.00 para Php 800 close ang sukli niya. Hindi ko nakuha ang sukli ko at hindi rin naibaigay sa cashier niyo ang sukli ko.

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10:04 pm EST

Chowking chopsuey

The chopsuey ala carte has a strand of hair, from a male staff most probably because it's short around 1.5 inch, mixed with it. I'm so disappointed about this. This is the details of my order transaction via delivery — - or #[protected] 11:00am 11/20/2018 by shie. Please guarantee the sanitation of your workplace because we pay the food with our hard earned money. Thanks

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11:37 am EST

Chowking customer service

Chowking trinoma branch across kfc, ground flr. Staff named Regine and store manager named Faye. At around 3pm yesterday, Nov 17, my family of 4 dined at chowking. At the counter, after paying the bill and while waiting for my order, I asked the crew for an extra serving of chilli sauce to which she replied, "refillable po yan." I told her that what she gave is not enough for us bec we're a family of 4. She said, "pang siomai lang po kasi yan", and turned looking pissed while getting an extra chilli sauce. When she returned, i asked if i can just pay for the extra sauce but then she said, "wala pong bayad pero pwede ka magparefill." I asked her if there's a difference if i can ask for it now rather than asking for a refill later. She was so argumentative and did not bother for good customer service it's useless to talk to her, so i left and talk to the manager instead. To my surprise, the manager responded with the same reasoning and rude approach asking for my receipt to check what i ordered. I can tell by then that nothing's gonna happen with my complaint. And so i stopped my argument, and just focus on our late lunch so we can leave the place asap or else i'll be more stressed. While eating, i can see both ladies murmuring and making faces from afar.
My family likes Chowking and this is the first time I encountered such behavior from their staff. And what's the big deal about an extra chilli sauce? I was so pissed off i couldnt finish my food and already lost my appetite. That branch has the worst customer service I hope you could do something about it.

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5:05 am EST
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Chowking orders not delivered

i ordered tru food panda today nov 18 and their system appeared it will be deliver by 6pm. yes until now, my orders hasnt arrived yet. Chowking Cs tokd me that it was rejected, and no one informed me that it will not push tru. My kids are expecting the food, however im really disapointed that no parties recovered the problem. 2 hrs of waiting is a waste of time!

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12:08 am EST
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Chowking late delivery

Sobrang late ang pag deliver 2hrs na mahigit wala pa din yung order.. Nag bigay yung call center agent ng 60mns waiting time ilang oras na wala pa din.. Sa waltermart chowking bumagsak yung order namen.. Ilang beses na kame tumawag sa 98888 ang sabi papatwagin nila yung store mngr. Ilang minuto nakalipas wala pa din tumatawag.. Walang kwentang delivery hotline yan.. Magsara na kayo!.. May ulcer na yung kakaen wala pa din kayo...!

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J
8:17 pm EST

Chowking take out policy

Gusto ko lang sana i.clarify, we had leftover foods so i asked one of the crews to pack it for take out. Nagtanong siya kung okay lang sa plastic, sabi ko sa food box niyo lang kasi kakainin pa ng bata. Then she told me na may charge na daw, P5 for the packaging. New policy niyo ba to? Dati naman kasi okay lamg to have ones leftover food properly packed.

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M
12:39 am EST

Chowking food served (buchi) were mostly burnt.

I was on my way home to Dasmarinas Cavite but instead of getting off in Dasmarinas Bayan proper, I decided to get off at Anabu, Imus where there's a Chowking Branch and went to buy a platter of siomai and buchi as I've been craving for it for several days already. After 15 to 20 mins, I finally got my order and went straight home not checking the orders in the bag except I asked for extra condiments for the siomai.

Upon reaching the house, I excitedly opened the bag of siomai and buchi and to my dismay, the buchi served are mostly BURNT!

I hope they have quality control when it comes to the food they serve in this branch just like how it is in other branches. I went to the store approximately 1:30PM of 11/16/2018.

Thank you.

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10:49 am EST

Chowking rude manager

Hi okay sana yung service ng mga staff niyo eh kaso ang may problema ata si manager excuse me lang po tao po ang mga staff mo wag ka rin sana masyadong bastos ganyan ba talaga umasta ang isang manager sa staff kung makapag mura ka akala mo nasa kalye ka. By the way di ko kase alam name nung manager na yun wala kase siyang nameplate pero lalaki po siya. Bago lang siya sa paningin ko madalas ako kumaen jan sa bagong bukas na chowking na yan . Pero di ko akalain na ganyan pala manager jan tsk. Sana bigyan ng aksyon yan ng mas mataas. Di tama yung ginagawa mo sa staff mo. Nangyare to last nov 14 naawa kase ako sa staff mo na walang ibang magawa kundi umiyak nalang. Nakakalungkot isipin na nag tatrabaho ng maayos yung staff mo tapos ganun yung gagawin mo.

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2:01 am EST
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Chowking attitude of crew and manager

Russel assistant manager
Bumili po ang nanay ko na senior citizen ng 3 halo halo nagbigay sya ng id as senior discount nagtanong ang nanay ko sa crew kung bakit isa lang ang nadiscount na kung bakit sa sm marilao pde nmn lahat madiscount ang sabi ng crew isa lng daw tlga ok sabi ng nanay ko .hindi ko lng po nagustuhan ang attitude na pinakita ng crew sumimangot sya at nangiirap dumating ang manager na si russel sinabi nya sa manager nya na gusto daw nmin na ipadiscount lahat ang binili ng nanay ko ang nakakadissappiont lng imbis na pagsabihan nya ung crew ginatungan nya pa ang sabi ng manager sabihin mo sa costumer mo sa sm sila bumili ..dapat bang gawin nila un sa harap ng costumer gusto ko lng silang mabigyan ng disciplinary action

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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