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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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M
5:41 am EDT

Chowking poor service

I ordered 1pc chicken with choco pao sa store nila. Nung una oorder plang ako almost 2minutes akong nakatayo in front of counter, dinadaan daanan lang ako ng cashier nila, walang nag aasisit sakin! Then next yung pag serve ng food! Ang tagal nang andunsa warmer nila yung order ko! Andami nilang crew pero walang pumapansin ng order ko! Dinadaan daanan lang nila ! Even yung manager nila! Tatlo pa naman silang manager na naka onfloor dun ! Then kung di ko pa sabihin sa service staff nila na andun na yung order ko sa warmer nila HINDI MASERVE sakin yung order ko! Then pag kaserve saken ng product angliit ng chicken yung itchura nia parang chicken na nabibili sa kanto ! HINDI WORTH IT YUNG BINAYAD KO! Ngayun lang ako nag encounter ng chowking na ganun! Nakakabadmood! Yung feeling na gutom ka na nga di tas ganung quality pa makukuha mong product !

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K
2:39 am EDT

Chowking I complain about the service and the food

Umorder po kami ng pancit sobrang oil po tapos hindi masarap ung lasa nya.. At ung inorder kopo lauriat ung rice nya po plane lang diba fried at ung siomai nya naka fried ei hindi naman ako nag request ng fried naka steam un diba po. Ung mga product nyo hindi na po nasusunod ung proper procedure.. At pag pasok namin sa chowking wala pong counter.. Im wait a long time before she take my order.. Then she not approach me very well hindi pa sya nag smile... Ang rude pa nyang sumagot.. Then bakit po walang counter manager na naka assign na mag bantay sa mga crew nila kung nasusunod po ba ang proper procedure na food na iseserve sa customer... I hope that the next time i visit ok na ung food and the service ng store ninyo... Sana po mabigyan ng aksyon ko... Thank you for listening my complaint...

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T
6:49 am EDT

Chowking food serving time

Goodeve! It's a Halloween Event (Trick or Treat) in SM Clark. My son decided to eat in Chowking and as of 1pm there's no available chicken? Hindi ba nila na-anticipate na may event that time and well informed naman siguro sila ng Mall Admin beforehand. At the counter naman, the cashier didn't greeted me and ang bungad nya agad ay offline ang happy plus card because he noticed me na hawak ko yung happy plus card. And napansin ko na everytime na kakain kame dun ay lagi na lang offline. Di man ba nila naiisip na i - report o ipagawa? 1pm pa lang wala silang available na chicken at take note 1hour daw serving time? Pagod and gutom na kame that time due to trick or treat event kung di lang talaga nirequest ng anak ko ang Chowking. Madalang lang talaga ako magcomplaint pero that time bad service talaga na-experience namen. Upon entry pa lang marame na unbussed tables kung di mo pa tatawagan, di ka pa lalapitan para linisin. Sa sobrang inis ko, tinanong ko yung dining if anu number or email add my customer service nila ang response nya sakin itatanong sa manager nila na nasa counter na di man ako binalikan at again naghintay na naman ako.. Then after few minutes, umalis na kame na pagod and gutom.. I feel pity for my child kasi gustong gusto nya mag-dine in sa Chowking due to incompetent crew and bad service umalis na lang kame. I hope this complaint serves an improvement sa kanila. Sayang mga walk out customers na umaalis ng store due to bad service experience.

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S
Sakura07
, PH
Nov 18, 2017 10:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

We also had a unacceptable experience at Chowking SM Clark last Friday, around 12:30 pm. Kakaout lang namin from graveyard shift and super gutom at pagod. Nung magoorder na kami na kami ng Agent ko, this cashier named VINCENT gave me an attitude. Mgkasama lang kc kmi ng order nmin then after inistate nung Agent ko ung order nia and I thought the crew(Vincent) already got.it punched, I started to take my order. Looking at thr menu, I asked if available ung Kangkong. He din't answer me, instead, bnalikan nia ung Agent ko sabay sabi "Coke ba ung drinks?!" Mejo napahiya ako kaya tumigil muna ako.
(Nung umalis kami dun lang cnb ng agent ko na inistop pala ako ng crew thru hand gesture which is unacceptable! Di ko napansin kc nakatingin ako sa menu)
Then hinayaan ko lang sya. Tapos nung okay naung drinka na ulit2 nia kinuha sa agent ko, sabi ko "Are you done?" Then tumango lang sya. "Chaofan with siomain and Sarsi-" di pan ako tapos magsalita, ni cut na nia ako "walang sarsi". Dun na ako nabastusan tlga pinacancel ko nlang order namin at ngwalkout kami. Nanginginig ako sa puyat, gutom at galit. Gustong balikan ng Agent ko para ireklamo pero mas inintindi nlang nmin ung gutom nmin at kumain kami sa ibang foodchain.
To the Management, I've worked in fastfood chain as a Cashier and I know how tiring it was. Pero alam ko na kailangan ko din maging mabait sa customer ko kc nga NKIKIPAGTRABAHO LANG TAYO AT BNANAYARAN TAYO. But this crew named VINCENT really got an attitude. Pataas taas pa ng kilay. Ni hindi pa nga sya masyado pagod dhil halos kakaopen palang nila that time. I hope this will not happen again.

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I
11:30 pm EDT

Chowking delivery turnaround time

I ordered online and after checkout, I was sent order number [protected] at 11:01AM. I know that the standard delivery time is 60 minutes. I called the deliver hotline 98888 and asked for the status of the order. I was told it's under process and I should wait for the second email. The second was received at 12:23PM and the email said that it will take 60 minutes for the order to be delivered

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E
8:26 am EDT
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Chowking poor hotline service and careless branch

I was so disappointed sa hotline service nyo or should I say dun sa order taker, I was ordering chaofan + steamed chaofan, pero sabi nya hindi daw available ung steam and only fried lng dw.. E db nka-steam lng ung siomai before nila i-fry I doubt kng i-ffry nila lahay un w/o orders pa.
So nag-onli e na lng ako to get rid of the order taker... After 5 mins nagffup ako 40mins dw delivery.. After 30 mins I checked to confirm kng out na for delivery.. Out na daw after 45mins tinawagan ako ng branch only to tell me na nagkamali dw sila ng pick up ng order kasi instead na pque branch ang kumuha ng order ko casimiro branch pla... And the [censor] ako pa tinanong kng pano na kasi dw malayo... The hell ako pa pinag isip.. Pinagpasapasahan p ko ning rider at mgr.. Tska lng nila naisip itransfer ako sa pque branch... But another 45mins waiting time... So I ended up cancelling my order...

To chowking... Kindly educate your staff on the use of online ordering and carefull reading of addresses!

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R
2:05 am EDT

Chowking food safety

October 29, 2017

Subject: Store Food Safety

Dearest Area Managers from Cebu,

I was so upset of the store performance " Chowking Cebu Gaisnao Grand fiesta mall, Tabunok Talisay city cebu branch. Me and my Ante ordered 1pc chicken with wanton soup plus Halo all for dine.

- deviation noted-
*no promise *no managers on the floor *found Battery inside wanted soup bowl and was served.
*please contact me asap [protected] for more details please see pic for your reference. MOD Grace

Reymark Nebria

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M
11:51 pm EDT

Chowking services and sanitaries

Kumain kmi sa chowking xentro mall fresh n famous foods, inc ground floor. Mabilis nmn naserve ung food pero ung utensils nla like glasses are super yuck napakadumi i asked one of the crew sbi ung ginagamit daw nlang paghugas if you can see nakakadiri tlga ung baso nla and pitsyel. May lumapit na crew inalok kmi ng desert we order halo halo kso ung bata nmin kmi ndi naubos kya i asked again if pwede itake out na lng den sbi nung isang crew we need to pay 5 pesos kada isang glass kse daw tira na lng daw un halohalo kya kelangan bilihin nmin ung baso first tym ko narinig sa chowking yan na may bayad ang baso sa take out na tira mo..hope you can visit the store to see their services and their sanitary..thank you

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R
4:50 am EDT

Chowking yang chao and beef chaofan

Good day Mam/Sir! I would like to complain regarding the uncooked rice that was served to us today. The items that we ordered was Yang Chao and Beef Chaofan. This incident happened last Octber 29, 2017, Sunday around 9am-10am. We weren't able to complain it in the branch since we had our order take-out. The branch is located at Plaza A. Hernandez, Tondo Manila. I hope that this incident would not happen since we paid the right amount of service and yet we got disappointed. Thank you and God bless!

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B
9:44 am EDT
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Chowking very slow and poor service

Kumain kami ngayon sa Chowking Madrigal branch Muntinlupa City. We ordered chao fan, pearl milk tea and chicken for my daughter. Sabi 15 minutes daw. So we waited for a few minutes at dumating na yung chao fan and pearl milk tea pero yung chicken wala pa. We waited for 10 minutes pero wala pa din kaya nag follow up kami. Wait lang daw so we waited again. Inabot ng another 10 minutes nag follow up na uli hubby ko at hindi sya umalis sa counter hangga't wala pa yung chicken. Pati yung hiningi namin na water inabot ng 20 minutes. Mabibilaukan na yung kumakain wala pa din yung tubig.Take note hindi masyadong marami ang tao nung time na kumain kami. Even yung tissue wala grabe ito yung worst Chowking branch na nakainan ko!

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G
6:21 am EDT
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Chowking lomi

today october 26, 2017 18:55, i ordered lomi in chowking centris. this is my third order from previous orders dates.

i was surprised that saute pork and liver were not included in lomi.

only to found out that the store is owned by a moslem.

i was charged higher due to incomplete ingredients.

the cashier shouks have informed me in advance or a post can be seen. NO PORK Serve.

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J
7:16 pm EDT

Chowking disrespectful crew

I ordered at chowking edsa central at 2:30am with my friends and my order was porkchop milktea and tofu. The cashier inform me that I have to wait so I waited. Then later on they served porkchop and milktea. Hndi ko alam kung ilang minuto ba nila niluluto yung tofu ksi almost 30mins nko naghihintay. My friends already finished their food and so as my milktea. So nung pina follow up ko sa server which is si lou merong guy na nasa front ng kitchen wearing white uniform and matangkad na sinigawan yung server na nag fofollow up. Hndi nmn sana ako mag cocomplaint kaya lng that attitude is not tolerable and my friend heard na sinabi nung guy na "Pag follow up kayo ng follow up mas lalo kong hndi ilalabas yan, etc etc.." Dba? Will you tolerate this kind of attitude? I want you to suspend him. I need an action to this. My or # [protected]

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A
9:38 am EDT

Chowking product

Hello, Ma’am/Sir.

Good day!

I would like to inform that I am so disappointed that everytime I order at any branch of chowking there is no sufficient raw mats.Just like awhile ago (Oct.22, 2017). I order Chicken lauriat the menu include 1pc.chicken with rice, canton, soimai, buchi & chicharon for dine in @Chowking City Mall.But, unfortunately there is no provided sauce for soimai & chicharon but only gravy was given by the cashier.She, said that no available sauce for it. As a customer, it is the responsibility of a manager in charge to check all the availability his/her raw mats. And, must accountable to provide the satisfaction of their customers needs. I do hope that before serving the order please always check if the products is complete before serving it. Completeness and accuracy is next to satisfactory of a customers. Thank you.

PS: No action taken regarding on my concern I emailed it last October 22.2017. And, no ones answer it. I’m so very disappointed to the management.

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Update by abigail deguma
Oct 23, 2017 9:40 am EDT

No action taken after what concern arise

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N
11:36 pm EDT

Chowking delivery service

Good afternoon! This is just to complain what i experienced from chowking delivery service. I placed an order for a friend. It was chowking roces in q.c. Catered our order. I
Placed my order at 11:45 as per customer service who took my order delivery time maximum at 45 mins. My time on my cp was synchronized to the delivery service time so i am expecting the delivery at 12:30 pm. Time has passed delivery service were 6 minutes late. I called the delivery service and said that the rider was dispatched at 12pm. As far as i know when it is late a customer must have GC but they did not gave it to my friend. I even called the delivery service again not once but twice and said that the branch will give a call to my friend to settle it. I checked with my friend its so sad that no calls nor text received from chowking roces. You should Do the Talk and comply to your commitment! You are about to give customer satisfaction to your customers. To the Rider and Manager on Duty of Chowking Roces yesterday October 21, 2017 kindly review your commitment to customer. Dont ruin the reputation of Chowking! A simple call or text will do, is that really hard to do?

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M
8:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking your online delivery service!

I would like to complain about my order online dated today, october 15, 2017 @ exactly 7:37pm. I received a confirmation on my email but the order didn't arrive. Around 8:26 pm, after one hour, I received an advisory that the store where my order has been placed is already closed. Sobrang nakakainis! Sana po nag aadvice kayo ng mas maaga. Para nakaorder na kami sa iba. I'm never ordering from you ever again. This is the 2nd time we've experienced this from you. Sana pala nung una palang nadala na kami. See attached photos below to support my claim.

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E
5:39 pm EDT

Chowking staff

i used to dine at chowking AIC gold tower, this is my 2nd complain regarding how they treat some customer. i just ask some additional creamer and sugar, but ELLA the cashier said it has a charges, how happen that it has a charges today but yesterday has no charge. dhe give it to me for free but she throw the sugar and creamer in my tray. what a staff.

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C
6:16 pm EDT

Chowking customer service

A pleasant day to you. I would like to complain about the staffs of chowking legarda in baguio city at around 6:30am october 8, 2017 wherein instead of the waiters who will serve the food to the customer, the guard was the one who served it. I know he wants to help but its inappropriate manner. His sleeves touches the plate and giving the whole food tray to the customers. I know he lacks knowlege about proper way in serving but the waiters who had learn about proper serving and manners in handling behaviors or gestures in the work place they are the one who are chit chatting in the restroom. I hope that next time they should know there their proper way in working specially in the type of industry wherein they handle food. Thank you

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L
6:00 am EDT

Chowking service

10-02-2017

madalas ko to mapansin sa store na to.Yung isang manager napaka bastos magsalita namamahiya ng crew kahit may nakaharap na mga costumer.Ako yung nasasaktan sa mga bata kapag ginaganun sila hindi lang isang beses na napapansin ko to.Sana Mabigyan ng aksyon to dahil kawawa ang mga bata. Kung ganito lang naman ang manager na hinahired nyo I think in the future wala na kayong crew.

he's name is Mr.Abe

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M
9:11 am EDT

Chowking online order processing

I placed an order for food online.
I ordered a meal which is for siopao and milktea. It was supposed to be 100.00.

But when my order came; checking the receipt, it was charged/processed separately. So I have to pay extra for it. The total is 126.00

I know it is just a few pesos to pay extra, but think about the dissatisfaction as a customer.

Is it to hard to process the correct order? Or is it a scam on your part so your customers get to pay extra?

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D
10:39 pm EDT

Chowking service of crew name ruzz

When I went to Chowking UN Branch near Lrt station, I ordered 1pc Chicken plus wanton. It took 10mins before they served it to me. I asked for a sauce with chili to the server name RUZZ, Ive waited for it but no one give me what i am asking for. I cannot leave my table because I have important things on it and there's a customer also beside me. I approached the cashier and ask for chili sauce but suddenly I saw RUZZ doing something near the handwash area. I talked to him why he didnt gave me the chili sauce and toyo. Then he impolitely said that it has a charge that is why he didnt lend me. Why he didnt approach me again so that i can pay. What i am asking is soy sauce without charge with chilli sauce. He was so boastful and inappropriate manner. I talked to MOD name Ramel. Please do action on this. I am not happy the way RUZZ interact to customer and he want me to be wrong in the front of his manager. I didnt enjoyed my food. Bad service

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K
12:05 pm EDT

Chowking meaty wonton mami with uod

Chowking branch Garnet cor. F.Ortigas Jr. Road Oct 1, 2017 around 4:30pm. Pagpasok pa lang namin may mga batang yagit na nasa loob ng store, wala bang security guard dun? The worst is yung kinakain ko na Meaty Wonton Mami nakitaan ko ng uod na kulay green. We inform them. My manager na lumapit nagsorry naman asking kung gusto ko daw ng replacement or refund na lang. I chose the latter kase nawalan na din ako ng gana kumain. I am so disappointed kase first time ko kumain ng mami nila my uod pa. I want feedback from the management.

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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