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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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A
1:36 am EDT
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Chowking delivery concern

To: chowking - paseo branch

Good afternoon! I just want to raise my concern regarding your delivery. We ordered at chowking and the call center agent told us that she will pass our order to the nearest branch. Since we are from biñan, the nearest branch is chowking - paseo. We call them at 10:21am today, then our accepted is promised to deliver after 1hr. After an hour, we follow up our order almost 4 times. But the call center agent always said that she will follow up to the nearest branch. But after all the follow ups, they just said it's been cancelled already. We waited almost 2 hrs then they will just said it's been cancelled without even informing us or giving us a call back. We are very disappointed for what happened and for your service especially the paseo branch which said to be the branch who accepted our order. My point here is if you can't accommodate orders or delieveries due to lack of staff or even large food order deliveries, kindly inform us immediately or give us a call for us to know it. But not the way you just cancelled and not even try to reach us to apologize. It is your resposibility to apologize, of course. You are not giving right customer satisfaction. We are expecting this case will be settled and all the chowking branch will be informed about this kind of issue so that it will not happen again. We are expecting actions about this. Thank you.

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JKWilliams
JKWilliams
, US
May 12, 2018 12:21 am EDT

Ha ha! Who on earth would want food from a place called "Chowking?"

"Can somebody please help me! I'm Chowking!"

stupid name sheesh!

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G
10:08 am EDT
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Chowking poor customer service

We ordered set meal and tinanong ko ano available part, it took the cashier several mins para lang masagot tanong ko kasi ang tagal din ng feedback ng kitchen including the kitchen manager, and finally sabi ni cashier na breast and thigh part ang available so I told her na breast part lahat. ayun, balik uli sya pagtatanong sa kitchen manager ng ilang minuto ulit then sabi di daw pwede, kaya nagtanong ako kung bakit.tinanong nya ulit si kitchen manager "bakit daw?". (Imagine, simpleng tanong lang ng customer sa isang frontliner staff di man lang masagot agad). So ayun, sumagot na uli si cashier na di daw po kasi pwede, 20mins pa po.(medyo irritated na ko)Nagtanong ako ng available part then sinabi yung available part tapos ngayon sasabihin wala at 20mins pa? sana maisip nila na most of their customers eh travellers and malamang kaya nag stop over kasi nagugutom then nung sinabi ko na willing to wait balik na naman sya kay manager para sabihing "willing to wait daw!" sabay sai ng 1 crew na di nga pwede kasi frozen pa! "walang naka thaw?" tanong ni cashier sa kasama nya. so sino sa tingin nyo ang di maiinis. yung gutom kana tapos ganito ka ihandle ng mga staff. fyi po, bibili kami at di hihingi. kasi parang ayaw magbenta. imgine 5:30pm, walang available chicken. very poor customer service! nanghingi ako ng customer service contact store email lang din ata ang ibinigay sakin.([protected]@yahoo.com) tsk!

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11:18 pm EDT
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Chowking calling isn't much helpful

After giving my details, I was asked to hang up and was informed that store would be the one to call me.. And I did not receive any call at all. I've been patient trying to call the hotline a lot of times because it was busy but its fraustrating that I get nowhere once even though my call was answered. Transaction would not be completed. Is there really a chowking delivery? Very unsatisfied..

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10:24 pm EDT
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Chowking cancelled order without notification

We called Chowking at 9:15am MLA today at the onset of the call the representative advised that there was an ongoing system issue and asked if we were willing to wait for 90 minutes; we advised that we were. At 10:45am MLA we called to follow up on our order only to be advised that it was cancelled due to influx of orders. We were not notified of this cancellation. I asked to speak to a manager and was able to speak to Vanessa, she advised that we should have been able to receive an SMS notification that our order was cancelled, I advised her that the previous representative did not ask for a cellphone number when she took the call, we provided the landline number and the delivery address, but was not asked for an alternative contact number/cellphone number. I have worked in the service industry for 8 years and understand that there are circumstances that you will not be able to meet the expectations of your customer due to unforeseen circumstances, but this is a deliberate oversight which caused a huge inconvenience to us. This is unacceptable service from an establishment that caters to the public.

You should have alternative methods to address and cater to the influx of call orders especially during instances wherein you are undergoing system maintenance.

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C
9:45 am EDT

Chowking unprofessional treat of your manager name angel

9:30pm nag decide kami ng asawa ko na kumain sa chowking dau near Bus Terminal ang Citymall. Im so disappointed kasi habang nakapila ako biglang dumating yung girl na nakared at sinisigawan nya yung mga crew sa harap naming costumer at nagdadabog pa dahil may mga orders sa harap na dipa naideliver. Kung ano ano pinagsasabi nya which hindi maganda pakinggan. Then i ask the trainee(diko na natanong name nya) kung manager ba nila yun the she answered me yes ma'am bakit po? I answered nothing. Then nagtanong ako ulit kung available ba ang thigh part then biglang sumabat yung manager name Angel na "Wala! Legs lang available. 15mins pa" nakakabastos diba? Pwede naman nyang sabihin ng maayos hindi yung nagbubusit sya. Diko alam kung badtrip sya or what pero ganito ba kayo magtraine ng managers nyo? She's so unprofessional. Di nya bagay maging manager kung ganun ugali nya. Hindi nyo ba nadiscuss sa kanya kung anong meaning ng COSTUMER SERVICE? Which is kahit anong galit mo kailangan pa rin ngumiti. Daig nya pa ang walang pinag aralan. Sana magawan nyo agad ng aksyon to kasi sa totoo lang nakakawala ng gana kumain sa chowking na yun kung ganun ang managers nyo.

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C
10:28 pm EDT

Chowking food online delivery

I placed an order at 11:14 online (#[protected]) and 10 minutes later there is still no confirmation regarding our order. The last time i ordered online it took one hour before a confirmation email stating that our order is now on processed and another 30 minutes before it arrived. What is wrong with your online delivery system? Please do something about this..

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8:37 am EDT
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Chowking request not served

I am so disappointed with your crews! I requested or you can say begged for a glass of water not just once or twice but six times! I know this complain may be lame but hey! Your crews said "ok po wait lang" but what the heck? My request was never granted. I even decided to just go to the area where your products were assmbled but again and again nobody gave a water! Mygosh such a simple request from your customer and yet you cant give it?! Next time just provide xtra glass of water at the side if you can properly assist your customers 🙄

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S
7:08 am EDT

Chowking delivery

We placed order at 5:30pm for order # [protected]. The order was processed at 5:51pm. It's 8:03 pm and nothing arrived. The company should provide us with an acceptable reason since this is an embarrassing experience to our guest who waited for the food and proper compensation for the damage done and for our time wasted. You may contact me at [protected]@gmail.com

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8:06 am EDT
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Chowking very slow customer service

My family and I are very disappointed of the very slow and poor service of chowking smcity iloilo.
We entered the fast food before 8pm and went on queue at counter 2. Our orders were catered and we directed ourselves to a vacant table while waiting for our orders of: 3 chaofan, 1 kangkong, chicharap and one order of fried dumpling. Note that these were just short orders however it took almost 30 mins to be delivered to us. We're okay with this they might be very busy. But we noted one order was missing and we followed up the fried dumpling. After several ff up attempts even to the two supervisors, still we haven't received any. I instead went to the counter and checked what happened to our remaining order since we're done eating already. Noted that the time from the or is at 8:16 pm and the time that I went to the counter at 8:50pm to ff up. When I asked if they have a customer feedback form that's when they panicked and act on our remaining order. My! This is not a genuine customer service. I think you should look into the crew in your store. They should be carrying the "fast food" brand.

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Update by Arlyn Zulueta
Apr 30, 2018 8:10 am EDT

Note the turn around time for just a simple order from 8:16 to 8:50pm of April 30, 2018. Ridiculous!

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6:36 am EDT
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Chowking customer service

I feel bad that i need to complain Customer Service area but you need to check location on Robinsons Jaro, seemed that the employees were over worked and were not friendly anymore, I ordered Tofu and it took me 20 mins to wait for it. Heres the catch though, I said i want to complain the manager chary because I saw her holding my order but she passed it on to a waiter - she couldve done it herself. And so when I planned to complain it was funny that I was seconded by other employees. Chowking? Customer Service please and Loyalty! You need to check why there's a need from Internal employees for US to file a complaint, arent you doing your Job

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J
8:05 am EDT

Chowking chowpan

Maxadong ngulat kmi s portion or s dmi ng chowpan n inorder nmin usually ndi ganon ang serving ask ko un crew ganon n dw ngaun 2 scoop n lng kya s totoo lng ndi ako nabusog for d first tym same w/ my children kc s totoo lng my 2 anak dn ako n nging crew s store nu so madalas ako kumain kya nkaka dismaya kung bkit ganon n lng kadami... Sm fairview lgf annex

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9:37 pm EDT

Chowking service of counter sha

We came at this this branch around 7pm. Went in line to this counter. What I first notice was the staff in this counter was not in the mood. She did not even smile to us when our turn came. I clearly told her all of our orders which was good for 4 persons. I made some changes or requests to her like to change our cups into disposable cups and to add siopao to wanton noodle soup but later decided to remove it because the kid who were with us did not want it anymore. We gave a very simple instruction which was to not put ice to one of our drinks because it's for the kid. She did not understand it after we told her that for 2 times and did the opposite of what we told her to do. We let that slip because she was already pouring the drink to the cups. I went to our table and let my partner carry our drinks. Since she did not understand our request for the drinks my partner then requested some cups with ice but she just gave one cup of ice with like 5-6pcs. Of ice and said that she can only give one cup. My partner let that slip again. But his mother really want some ice so she came to her for ice and this counter sha gave her one cup of ice with 2-3pcs. Of ice and said that she can only give one because we requested to not put ice on our drinks which what she did not understood well and did the opposite of our request. Tita then told her that she's requesting ice because there was a misunderstandind earlier with our drinks. What we can just tell about this counter sha is that she was very rude all through out the service that she gave us (if you can still call that customer service). It seems like she don't like her work so she is exibiting this very negative bahavior. Sad to say that she is working in this very reputable company to ruin the experience of your customers, esp. Your long term customers as well your brand. Maybe you should give lots of training to her for good or exceptional customer service or ask her if she still want that job.

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1:02 am EDT

Chowking delivery cancelled without notification

We made our order via food panda, one of the items is pork chao fan. It said in the notification the order will arrive in 1 hour. Then 30 minutes later they texted us that chao fan pork is not available, we could not reply on the number they used to text us. So we called their hotline number then informed us that our entire order was cancelled, not just the pork chao fan.. So we graciously relayed our order via phone only to inform us that most of our preferred items are unavailable. Exasperated, we just did not push through with our orders because there was no point. Chowking, you need to greatly improve your delivery services! I thought you were associated or a sister company of jollibee.. You very poorly cannot compete with jollibee's services. You are a shame to the fast food industry!

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M
7:21 am EDT

Chowking unserved orders.

About 6:31 pm.. We went to chowking gaisano mall tagum to take dinner. The order was taken exactly 6:31 pm. I understand that it is made to order. But, after 30 minutes of waiting, I ask the crew to follow up our orders... Out of 4 orders that we had (we were four in the family about to eat) only the two orders were served. So I ask again to follow up, and the crew told we to wait... After 15 minutes again I made another follow up to the counter. The counter just smile and ask another counter to follow. Until the rest of the costumers in which we are ahead of them in taking the orders, were all done eating and our orders were not served. So I made again a follow, this time with a strong voice, only then they told me that they forgot our orders! Really, the orders are all paid then they will just say that the forgot, what is the purpose of the pending number that they gave? Omg! We leave the store with empty stomach... I did ask for refund and transfer to other food chain... Grabe ang serbisyo! Is that the kind of service that you want to offer to us chowking? I just hope that you have to make actions to this.. Lots of lapses that they had, but this time? Subra na! Ibang usapan na. Or #[protected] counter person: daryl april 21, 2018 18:31pm chowking gaisano mall tagum>... If want to verify this here is my number [protected]... Just hoping that this will not happen again...

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10:43 pm EDT

Chowking service

Chowking's food is always delicious. But the service is not. I've ordered food and it's understandable that sometimes you have to wait for like 10 mins. Because they still have to prepare it. But not this time! They had me waiting for a flat 25 mins. Just to get my order? And i've been counting all of the customers that they already served. And it's already 2 to go's and 3 dine in's. And I have to make move first just to get my order? Are they not listing the complete order on their queue? I still have to show them my receipt just to get my order? Train the crews properly please. Not a really good customer service

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K
7:43 am EDT

Chowking ambiance and crew

Music is too loud (rock/metal/punk genre)
Tables & chairs needs upgrade
Crew dont have the basics of customer service, as simple as having courtesy of telling me that the till is close I was just standing in front and was just passing me by meanwhile after I transfered to a diffrent tilll the crew who just ended her shift made chika of the casheir and shes blocking my tray w/ her bag.
I used to dine often here in sm consolacion cebu however this day marks my last dinner and this will surely be shared to freinds and family.
Improve your training to improve your service before you loose more parokyano

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J
3:18 am EDT

Chowking bad service

We always eat at chowking hi-top anonas aurora blvd. Their service is always satisfying, but not today.

I and my friend ordered a chicken lauriat and we're disappointed because it was not in standard serving proportion and the pancit did not meet the standard temperature. It is not hot enough.

Also, the cashier looks that they don't love what they are doing. You can't see smiling, even if they greet you, it's nonsense. There's no life.

Also, when I eat the pancit, I always put asado sauce on it and i've been doing that to all chowking branches. I asked for an asado sauce and the crew told me "para san po sir?" I told him "para sa pancit". He told me this "para lang po sa siopao yun kaya di po pwede".

Sa lahat ng branch na nakainan ko, lagi sila nagbibigay, what is 1pc of that? Para naman sa satisfaction yan ng customer niyo? Sobrang damot niyo naba?

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4:36 am EDT
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Chowking poor service-chowking citymall calamba

Chowking @City Mall Calamba I took my lunch @ 4:30pm not a peak hr Im the only customer to serve but it take 2-3 mins before they take my order beacausr counter staff busy doing something. While taking my order no greetings, no smile fr staff counter and it seems like lumilipad ang isip while talking with her co-staff. I said pki take out chocopao binalot nman nya. Then im waiting if she will put it in supot pero hindi...
I initiate n sbhin s knya n pkisupot, then i'll ask chili, nalaglag ang saucer sa chili sauce so I said to them don't distract her. I need to ask also for tissue. When I'm about to eat I realize wala rn ang softdrinks. So I need to leave my food na nkatiwangwang pra kunin ang softdrinks ko. To think na this is foodcourt style not safe to leave your food at ang layo ng table ko sa counter nila at wala nmang staff n ng aasist sa labas... I ask for a manager but its takes a minute again bago lumabas ang Manager

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M
M
monica eusoff
, US
Aug 25, 2021 11:14 pm EDT

i ordered chao fan without kangkong leaves via food panda but chowking give the rider chao fan with kangkong leaves...sana nagbabasa kau ng note s mga orders sa inyo

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10:51 pm EDT
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Chowking poor service

We dinned just a while ago sa chowking lipa hiway branch and we ordered for a xhicken lauriat and pork chaofan with shanghai. Apparently sa cashier named rod said if we are willing to wait for the chicken for 10mins and I said yes. So I went to look for an available seat and sadly there were no clean table so we decided to sit on a couch with unbussed fud on it. We waited for about 5mins for someone to clean it up but no one did. So we called for someone to clean it. And then our first order was served. We waited for the chicken lauriat and yet nobody amongst the crew and even the manager bother to ask and serve us our pending order so we decided to ask the lobby crew named von about our order and to our dismay its ready but no one is bothered to serve it because they were all busy doing the pre close activity of the store. Nun I serve pa yun chicken lauriat kulang pa pgkakaassrmble. Walang chicharap. Grabe. Gutom na gutom ka tapos ganun klaseng serbisyo ang makukuha mo! Sobrang nkkdismaya! And whats worst is as we were eating the 2 lobby crew started to clean up the lobby ang stack the chairs on top of the tables to think na andun pa kme and the other grup of customers na kumakain. Hanggang sa ngbagsakan na ang mga chairs and it was so irritating na kumakain ka pa and pinagliligpitan ka ng mga tables and chairs. Para bang gustong ipatating na bumilis kme sa pgkain. Eh ang aga pa naman para gawin nila yun. Nkaka bwisit ng sobra. Napakatagal na ng queing time konpara mgorder tapos yun pending order ndi pa iniintindi tapos kumakain ka pgdadabugan ka. Cno matutuwa kumain ng ganun!' worst chowking branch ever

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8:49 am EDT
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Chowking service, staff and manager on duty

Last april 5, 2018 we decided to eat at chowking camiling tarlac branch... We order pancit canton, chao fan w/dumpling toppings, buchi, siomai and milky white halo halo... After 15 min of waiting naserve naman agad our order except for my halo halo... Until naubos na naman yung food pero yung halo halo wala padin... I decided to cancel nalng kasi nga nawalan na din ako ng ganang mghintay and hinahabol ko din yung last trip ng bus pauwi... I talk to the cashier and manager on duty pero hinahanp sakin yung receipt and I told to them na accidentally nakuha ng nglinis ng table kasi natapunan nya ng liquid at nabasa... And the staff admitted na natapon na nga nya yung receipt... Pinag antay ako ng pinag antay... Nakabalik nako galing bangko pero pgbalik ko wla padin... Trace pa daw nila receipt... Ngbayad ako pero d naibigay yung order ko... I decided to walk out at inform them na I will file a complaint... Ang akin lang is pwede naman nila irefund muna yung cash and later on hanapin yung receipt... Hope mabigyan nyo ng action...

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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