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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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G
10:18 pm EDT

Chowking service

My friends and I chose to have lunch again in chowking yesterday Aug12 around 3pm, unfortunately there is only one near at the office and that is Chowking at bgc stopover. We really don't like the service there. The poorest service ever but had no choice cos we love chowking. The service crews are not friendly. They never smile. Even the cashiers are not attentively listening and what we observed everytime we went there they were chatting with their co-workers and once you approached them to have your orders taken, they all look like "baka may pinagdadaanan lang" cos they never smile. And yesterday their service became worst. As the cashier whom took my friends order, asked her 3x "dine in po b?" hindi talaga sya nakikinig. Then "sanay na din kami sa sobrang bagal na service nila" so we did not order much. But when my friend's order was served it was wrong! But she decided not to change it dahil nga sobrang bagal nila magserve. So she just spoke again to the unattentive cashier and told her "3x mo ako tinanong if dine in, tapos ngyon mali pa order ko, hindi ka kasi nakikinig" she said it in a nicely manner and in fairness to the cashier she said sorry but the damaged has been done. One more thing we always ask the cashier if they can add the chili on the order so it will serve at once. Kasi nga sobrang bagal. But they always say sa magseserve na lang daw. So it's like we waited forever for our orders to be served and another forever for the chiili. Oh well atleast sa kanila may forever.

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J
12:26 am EDT

Chowking bad attitude

Meron lng akong nais ipaalam base sa nkita ko.. Ung guard ng chowking sa reposo npaka bad.. Nrinig ko sya sinisigwan nya ung isang kahera.. Ndi ko alam kung anu ngwa nya. Pero naawa ako kse namula bgla ung kahera.. Ganun b tlga ang mga guard. Db dpt. Ipaalam nya muna sa manager bgo sya mg. Ganon ndi ung sya mismu mgsisigaw sa mga staff.. Tpos second visit ko ung server nman inaaway nya. Sana uag nman gnun.. Uag gnun ugali nya .tpos nsa pnto sya panay sya daldal. Nkaawa mga staff kse pinaphiya nya .chowking reposo tinotolerate nyo ung gnyan.. Uag nman dpat.. Salamat. Good day. Sna sa susunud n pnta ko uala sya kse nkakainis ang muka nya...

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M
10:56 pm EDT

Chowking pubic hair in food

August 12, 2017

Picture is attached for pubic hair in pork chao fan, right on top of the rice when you open the box. This could not be inadvertently done because it's as if it is a garnish!

Very disgusting, crew who made this should be fired. High chance this in not the only mess he/she did with food.

I'm 8-months pregnant and asked my husband to buy this during breakfast for me, to eat this during lunch. But i never could touch the food. I will definitely go back to the store later and demand for my money.

I could never eat in chowking again, very disgusting and have no regard for food as grace/blessing, what more for their customer.

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D
9:35 am EDT

Chowking I am complaining about 1 piece bloody chicken

august 2, 2017
around 7:00pm
chowking @ quezon city hall nearby

bumili girlfriend ko pra sa dinner nila ng tita nya sa NKTI.
then nag kumakaen na sila ayun yung inorder na 1piece bloody chicken hindi na naubos dahil sa nakita at tinamad na kumaen.. after an hour sumakit tyan ng girlfriend ko. at yun lang ang kinaen nya..

please lang na sana wag madaliin pgluluto ng chicken at sana quality.. hindi na binalik ng girlfriend ko yung manok para mgcomplaint para hindi na lumaki issue.. shinare lang namin yung nangyare.. i hope na sana hindi na maulit at mangyare sa iba.. thanks.

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W
1:01 am EDT

Chowking chowking delivery online paasa!!!

We ordered at around 11:22am via online delivery, got a confirmation that it will be delivered after 60mins but 2hours later there is still nothing! Usually someone will call us to confirm about the order but at that time no one called! We are at a funeral home at that time so we didn't think too much about it until after a few hours. We called to follow up and was said that the order wasn't processed. Such a great service, huh!? So we just cancelled it, of course.
And I know this complain will be ignored, for sure!

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S
4:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking delivery/gc of chowking bedrock branch

Chowking Bedrock operated by Tan Howking Inc. order #[protected] nobody called me to confirm my order. i waited for too long then someone from Chowking Bedrock called and inform me that there is no available rider to cater my delivery. Then she told me that they would just provide me a free GC. However, the rider didn't give the GC reasoning that the girl who received the delivery didn't asked for it! this is so upsetting. Then i've called the branch again telling them how upset i am with their delivery service! Then told me that they would just note it that i have a pending gc and the rider would note it in our receipt. However, the rider didn't return. I called them again and told me that they would note it in their system the next time i will order. Until today, i've ordered again and upon delivering the food, they asked me the receipt with the one noted by rider. This is so frustrating! Inconsiderate! I starve during our last transaction because of the delayed delivery due to late notice of unavailability of rider, and then now, they're making it hard for the customer to avail the pending gc, wherein fact it is their fault that the rider didn't return to put a note at our receipt, and even assured me that they would also note it in their system. The service is so bad, especially on how they deal with the customer. The point is not about me getting the GC, it's about their service, they offered the GC and the assurance that it will be availed by me for the inconvenience they've caused.

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J
9:21 am EDT

Chowking poor service

we were able to eat at chowking malabon pero nung nag order na kami inabot kami nang sobrang tagal sa hindi namin malamang dahilan. almost 1 hour kami nag antay fair ba yun? is that your time standard for servicing an order?. and to the fact na mag isa lang kami nung nag order kami so we expect na mabilis na maibibigay ang food ordered namin, but worst pa pala at ang mas nakakainis sa ginawa ng crew nyo i nauna pa ang mga naunahan namin eh pareho lang naman ang inorder namin... kaya cancel order na lang ang ginawa ko, as far i remember mike ang name ng cashier nyo.

Chowking malabon branch near malapon muninicipal hall beside mercury drug store

will appreciate if this issue will have an action plan...
you can reach mo at [protected]@gmail.com

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R
1:51 am EDT

Chowking just order large bola bola and medium coke/unattended by 2 crew & a manager

I am complaining about 3 staff of Chowking Pacific Star Bldg Branch located at the corner of Makati Ave and Buendia Ave. These people are all at the counter 2 were discussing something, I asked them what counter is open then a lady ask for my order but still was set aside and continued their discussion. The Manager knew that a customer is waiting but not even lift a finger. It was so annoying to my part. I just hope you can talk to them and probably guide them more about customer service...i decided to let go my order. its unfortunate that Chowking has this kind of crew here at Pacific Star.

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Q
7:51 am EDT

Chowking very poor service

Date of Incident: July 19, 2017
Name of Counter: Aby (as stated in the nameplate)

My boyfriend and I decided to dine at Chowking here in Naga City, Camarines Sur. The branch is located along elias Angeles Street. Our order's worth was around 250 pesos and so I gave a 500 peso bill to the counter named Aby. She gave me two Php 100 bills, two twenty peso bills and some change. Our order was: 1 Chowfan with shanghai toppings with Sprite (dine in), 1 Chowfan with pork siomai and with Pineapple juice (dine in), and 1 chowfan without any toppings or drinks for take out. After ordering, I asked her, "Iseserve nalang ba?" (in Bicol). She said, "Ako nalang po Ma'am ang maglalabas (ng product) iwan mo na po ang resibo, etong pending number nalang po ang dalhin nyo" that was in verbatim. I then agreed cause I didn't know that I will have a very unsatisfactory experience after.
The dining crew then served pork chowfan with shanghai, sprite and PJ.
My boyfriend started eating his meal (chowfan with shanghai) and we were just talking. 15 minutes passed and wala parin remaining orders namin. We were bit in a hurry as my boyfriend has a basketball game. I was feeling impatient because I saw that the customers who just came were able to get their orders which I saw was also Chowfan with Pork Siomai. That meant na may products naman na available. My boyfriend then decided to follow it up. We waited for a few more minutes then wala talaga. A crew approached us then asked kung ano daw ba order namin. So inisa isa ulit namin yung order. We were very disappointed cause they did not even know our orders. that meant na we were waiting for something na hindi naman pala darating kung hind namin finollow up. My boyfriend even spoke to the manager. We waited for another 7-10 minutes para mserve yung remaining orders namin which were: 1 take out of chowfan w/o toppings and drinks then 1 chowfan with fried siomai. A crew served 1 take out chowfan and 4 pcs of siomai after a few minutes. We were like, seriously? where's the chowfan for dine in? yung supposedly lalagyan nyo ng siomai na toppings? sa isip ko lang po yun sinabi. I was really trying to be polite kahit na disappointed na ako sobra. The crew asked me kung nasan ang resibo. I told him to ask the counter as she asked me to leave it to her in the first place. Anyway, naserve namn nila yung lahat ng orders after a very long time but I already made up my mind na I will lodge a complaint about it. We asked the crew who served the food to give us a copy of the receipt. But he was not able to give us anything. The crew apologized for what happend pero I don't have anything against the servers kase they were polite. I was just disappointed with the counter as she is denying knowledge about the receipt she requested me to leave. After eating, my boyfriend and went to the same counter to ask for a copy of the receipt. We demanded for a copy of it but the counter won't give us any thing. She said that she is not aware where the receipt is. I reiterated to her that she asked me to leave it after I ordered our food. My boyfriend asked her to give us a receipt then she said, "Kelangan pa po talaga ng receipt?"
We know that we have the right to demand for a receipt. This is a responsiblity of all business. But we were so concerned of the time so we let the counter be. Pero my boyfriend saw a bunch of receipts in front of her POS and he said that it could be our receipt. The counter said they are not and they are accounting copies. My boyfriend borrowed the receipt as we were really looking for a number to call for this complaint. He was only able to get the name Fresh N' Famous. Anyway, we are very curious as to why this counter behaved very suspiciously. We did not have anythng against any other crew but her. We don't have any photo as my phone's battery was dead during that time and the counter won't give us a receipt even after demanding for one. At any rate, I am very confident that all transactions are recorded via your CCTVs so I'm sure that you will see what happened.

We expect that we will hear from you about this. Please check your counter's behavior as well. Please send me an email about this. I will be waiting.

My email address is queenie.c.[protected]@gmail.com

Thank you. I hope this won't happen again.

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F
7:48 am EDT

Chowking restaurant

To whom it may concern,

Hi Chowking. Would just like to raise a complain regarding the incident that my Boyfriend encountered.

His order was punched at around 7:17 and it took them 30-40mins to bring his order to him (Siopao and Beef Mami)
Without any explanation or heads up!

He dined in by himself. And the newly arrived customers were first served before him.

This happend at Chowking Pavillion Mall, Biñan Laguna.

We don't want to be a [censored] about this, but this is unacceptable.

Would like you to investigate and review CCTV if necessary.

Reprimand will be the course of action.

Kindly expedite and hoping for your kind consideration.

Thank you.

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N
1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking pork chao fan and chili sauce

[protected]
OR [protected]/ Chowking Casimiro
14:08
07/19/2017

I ordered online through chowking delivery, 2 chicken lauriateplus chicharap and pork Chao fan and 2 extra chili sauce, it is indicated in the OR thinking that the plastic bag has everything I ordered I trusted the delivery guy so I didn't open the bag anymore when we are about to eat the chili sauce and Chao fan. are not in the bag. I am frustrated and disappointed with the service, I paid for the food and I'm expecting it to be delivered too. I love chowking so much but right now I am disappointed. I demand an explanation.

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K
6:58 pm EDT

Chowking your inefficient manager

yesterday (July 17, 2017) at chowking meycauayan bulacan (CK1627), I ordered 1pc chicken with wonton soup and pork chaofan with dumplings about 12:23pm on the receipt perse, after 20minutes actually 12:45 na yun! i made some follow ups, kc natapos na kumain yung mga kasabayan ko umorder, nauna pa nga yung next customer sa likod ko na makakain, napakatagal na at wala naman sinabe ang cashier na need ko maghintay. so after I made follow ups, tpos sasabihin sa akin, that I still need to wait for another 10minutes to cook my order? chicken at chaofan lang ang order ko, pero 30minutes lutuin? I made a complaint with the manager on duty (Jeanette ang name nya), nakakabwisit lang cya dahil wala cyang magawang paraan at naka ngisi pa cya! Alibi nya nacira ang printer nila! of all the customers, yung order ko lang ang hindi naprint? and her suggestion is for me to either wait for the another 10minutes or refund the meal! tangina nyo, I am a PWD and i have a child with me, tpos gagaguhin nyo ako ng ganyan?! Na high blood ako sa manager nyo! at until now high blood pa din ako dahil sa inyo! kapag may nangyari sa akin, it is all your fault! Walang kwentang Manager nyo! mabuti pa yung cashier nyo maayos kausap! magpalit na lang kamo sila! or better you fire her kasi wala cyang kwenta!
reference: table #05 / OR #[protected]

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A
1:59 am EDT

Chowking chowpan

Goodafternoon tanung koh lang kung anung update aa complaint last july 13, 2017. Simula kc nung tinawagan ako ng chowking kahapon ng umaga wala n kaung update sakin kung anung ng yari ndi ako maniniwalang walapang result sa pag rereview nyo..anu ganun nlng ba un? Kelangan koh ba tlga pumunta dya para malaman kung anung ginagawa ng management nyo sa reklamo koh? Naipasa koh na lahat ng medical resut ko sainyo napatunay na my bacterial infection sa kinain kung chowpan 15:26 ung oras sa reciept ang counter si ms. Wilma, nka blue ako n t-shirt at nka blue na bag or# [protected]
Ung contact no. Na binigay nila sakin [protected] out of coverage area agad..nung time na nag complaint ako ng pananakit ng tiyan at pagtatae ma 6pm un july 13 wala man lng assistance n binigay ung manger on duty n c Cath ni kahit gamot ma lng pangpakalma mag isa pku pumunta ng ace medical center kait nanginginig n ang tuhod koh..i dedemanda koh tlgaang branch n un..

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J
7:52 am EDT

Chowking lauriat lumpiang shanghai

Nagpadeliver kmi now lang. Tas habang kumakain anak ko nung rice nya may napansin ako buhok na white, kinuha ko siya akala ko maliit lang aba ang haba. Sinong tao gaganahan kumain pag ganyan so pinalampas ko na sabi ko di ko na eat rice pancit nalang nya, meron din small hair at black naman. Sana naman po ayusin ang pagseserve sa tao, madalas mga bata mahilig kumain sa ganyan dahil alam namin mas malinis kapag kilalang mga food chain. Di lang ito yung una pinalagpas ko na yun dahil di naman siguro napansin na may lumipad na buhok. Pero this time anhaba nya po. Nakakadiri naman tlag kumain pag may nakasam buhok sa kinakain nyo. Ayusin naman po . CHOWKING CASABELLA BLDG.QUEZON AVE COR. ROCES AVE 18:47 PM JULY 10 2017

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U
12:07 am EDT

Chowking online order

[protected] order number. nobody called me to confirm my order. i waited for too long so i called your hotline. when the rep checked it it did not go through & told me she will just place the order again. this is so upsetting. if i didnt call then i would starve completely. its another 60 mins of waiting for the new order which is completely different from what you always say 30 mins guaranteed

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J
11:45 am EDT

Chowking quality of food and poor service

Tumawag ako online pra sana magpadeliver, pero.unfortunately daw, wala na magddeliver, hassle agad. So kinailangan pmunta sa nearest store which is sa pantranco. I was at your store before 12 midnight. Napaka bagal ng serbisyo! Pati sa happy plus card sinabi card daw namin ung defective tpos nung may sumunod na guest declined din ung card. Tpos bglang bawi niya na ung sakanla pala ung may sira. Sayang naman ung load nung card. so ito na umorder na kami. Ung lomi namin prang may sticky na something pa parang gaw gaw na hndi natunaw. Prang tubig pa ung lomi. Ung yang chow akala mo naman bnuhusan ng mantika. Very bad experience. Paki ayos naman po Chowking.

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A
9:10 pm EDT

Chowking late delivery / missing item

Me and my colleagues ordered around quarter to 5pm and the CSR told us it will be delivered with a maximum of 1 hour and because we are hungry we let it be because we know it will not take too long since they are near our establishment. After 30 mins. the delivery came and we were not able to go down right away because our service elevator is coming from the 30th floor so it took around 10 mins. before my colleague got in the elevator. When she arrived at the ground floor the delivery man left without giving us any notice that he will be leaving. I started to get pissed off because we are hungry. I called at the store directly to tell them what happened and the tele marketer called the driver and according to the driver he waited for 20mins.?Hello!It only took around 10mins. We knew that he went to other establishment for delivery. Okay lang naman kung nagsabi sana siya.Naghintay ng matagal yung katrabaho ko sa baba tapos malalaman na ganun?Dahil gutom na kami we let it pass and eat. I opened my chicharap and my manager get some. We knew na makunat na yung chicharap and walang vinegar! SInabi ko pa sa CSR na pakilagyan ng vinegar para sa chicharap. I really got pissed off dahil 6pm ang out ko. Tumawag ako ulit sa store and they said papalitan at bibigyan nila ko ng vinegar so I expected na 5mins. lang nasa baba na siya. After ko sagutin yung tawag bumaba agad ako para maghintay sa labas. I waited for 30 mins. at wala pa din. Tumawag ako sa store at sinabi daw ng driver na binigay sa guard. Tinanong ko yung mga guard and they said na wala naman iniwan. I believe them kasi after ng call bumaba na ko agad at naghagdan na ko para mabilis ako makalabas kaya malabong binigay niya sa guard kasi ang tagal ko naghihintay. This is the worst thing that happened to me in Chowking!

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J
8:36 am EDT

Chowking milktea

Kabibili ko lang po ngayong gabi ng milktea. Nung inumin ko po sya, halata pong matigas pa yung pearl. Ganun po ba talaga yung milktea nyu? Sa chowking pacita po ako bumili. Saka po ngayon lang po ako naka encounter ng milktea na walang small size. Please do enlighten me on this matter po. I know this is a small issue kaso favorite ko sago kaya sana pakisabihan crew sa pacita chowking na ayusin ang pagtatrabaho.

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K
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking clarification about this computation

I have ordered over the counter for 1 x chowking lauriat (Chicken and pancit) whichi 130php and added 1x chowking pork chowfan without drinks which is 82php. I am a pwd and would like to have some clarification about the computation of my bill.

1 csfc canton 130.00v
1 pancit mr
1 csfc 1pc
1 coke 120z
1 pcf 4psio 82.00v
1 pcf
1 psio 4pc

7 item (S) 212.00
Sales senior citizen 106.00
Less: vat 11.36
Sales without vat 94.64
Less: senior disc 18.93
Total due 181.71
Cash 500.00
Change 318.29

Vatable sales 94.64
Vat-exempt sales 94.64
Vat zero-rated sales 0.00
Vat amount 11.36

So the discount I get from this meal was 30php? Can someone explain this please.

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J
4:25 am EDT
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Chowking chowking gen. roxas avenue cubao

Malapit ng mapanis yung chow fan as in malapit nah. Yung isang customer panis na daw yung kinakain nila pero pinalitan nila ako nagmamadali nah kaya hindi ko napansin agad pero parang hindi ko na gusto yung nakikita ko habang kinakain ko. Yuck talaga. Chowking gen roxas katabi ng eurotel. Sa tagal kung kumakain ng chow fan dun lng talaga ako nakaencounter ng halatang reheat kc papanis na cia. Eto rin yung branch na nagpabayad sa akin ng chili oil.

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chowking. Discuss the issues you have had with Chowking and work with their customer service team to find a resolution.