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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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K
3:35 am EDT
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Chowking chowking delivery hotline

We ordered thru hotline delivery and they said it will arrived at 2:51pm today, it was 4:30pm and still no delivery arrived. We followed up 4x and they keep on saying the the rider is out, so we asked the branch that they passed our order, it was Chowking Boni Avenue. We are located at Sta Ana Manila, there are 2 branches near here, Chowking Sta Ana and Chowking Kalentong, why did they passed it to Boni? I was very disappointed. And there was no one from the Boni Branch who called us,

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4:08 am EDT
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Chowking product and service very poor

I had late lunch today April 5, 2017 at chowking all home Taguig. 13:57 i ordered food, sat down and wait for someone to clean our table. Unfortunately there is only 1 staff on the floor name Jason, i have noticed some chowking people chitchating at the corner. Then i asked whose the manager because the store's very dirty! Guess what the manager Jen Candido was no where to found. Aside from food late served! (Roughly 30mins) the softdrinks taste like water with a pinch of sugar.. food was cold, which i assumed no one care to help "Jason" to serve it because all was busy chitchating in a corner..

This was the worst experienced i ever had with Chowking, maybe you need to focus more in this branch.. Once again thank you for ruining our day.

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J
2:15 am EDT

Chowking dining service

This complaint is directed to the branch here in Gaisano Mactan. When I got my priority number, I look for any vacant table. Luckily I've found one, I noticed that there was a left-over plates from the previous customer if I was right. I've waited for some time as this thing is kind of normal in any fast-food chain that there will be someone who will clean up this mess. After a few minutes my food had arrived and I was thinking, "oh! Maybe he'll be the one who will clean this one". But I was wrong, the staff just left those leftover and didn't even say a gratitude to the customer for waiting. Is this thing is normal in any Chowking branch, cuz this is my first-time. Please escalate this ASAP. Thank you.

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K
12:10 am EDT

Chowking delivery

The time now is 13:09
Delivery is not yet coming.

Pls see below:

Chowking Online Store
Dear Kathleen Joy Barranta,
Your order # [protected] has been
Processing.

You can check the status of your order by logging into your account.

Good Day please be informed that your order is already confirmed. Kindly synchronize? your time with us. Our time now? is exactly 11:48:50 AM . Please expect your food to be delivered 45 minutes up to the lobby/main gate of your location. Thank you for ordering online and we hope you will order again soon.

If you have any questions or would like to follow up on your order, please feel free to contact us at 98888. This is an automatically generated message. PLEASE DO NOT REPLY TO THIS EMAIL.

Thank you again,
Chowking Online Store

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B
8:09 am EDT
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Chowking chowking delivery service

I have ordered online today 8:13pm dated 20 March 2017, however after an hour I called your hotline number 343-8888 telling me that the Chowking Delivery is only up to 8pm & my order didn't go thru your system.

I am very disappointed since the website clearly stated that the Delivery is up to 9pm & I have confirmation that our order was received (Your order # is: [protected]).

I have attached the print screen of my order confirmation.

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M
2:42 am EDT

Chowking poor service!

So, ganito na pala magserve ng take-out na pancit sa chowking👎🏻👎🏻it's just happened kanina lang, 10:58 am. My officemates and I decided to eat our lunch at chowking, starmall alabang. I ordered chowking chicken lauriat. I told the cashier din na patake out nung pancit, she said ok ma'am, in a very polite manner naman. There's a guy dining crew (Na medyo rude) na nagbgay smin ng orders at take out na pancit. Kampante naman ako, so hnd ko na inopen para icheck. I was going to eat that pancit for our coffee break in office. During our coffee break, pag open ko, eto na nga! Dikit dikit na yung tissue sa pancit kasi wla syang taklob😔😔 sayang! Tissue lang talaga ung nakapatong sa ibabaw ng pancit😞😡haaaay!
Is this proper way pag nagpapatake out ng pancit sa chowking? 😒😣😾👊🏻 db hindi naman? 😣

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D
3:52 am EDT

Chowking manager jenette gopoco and security guard harassed my mother who's a senior citizen

Last Friday, March 10, 2017, while looking for parking sa kahabaan ng Juan Luna st., usad pagong dahil sa traffic. Sinabi ng nanay ko na ihing ihi na sya. Since traffic naman, sabi nya lalakad sya forward to approach Chowking that acdg to her, lagi sya kumakain dun pag nasa divi sya. Nagmadali si nanay para timing pag tapat ko sa chowking e tapos na sya umihi. Pag tapat ko sa chowking, maya maya nakita ko ang nanay palabas na pero hinarang sya ng guard. Acdg sa kwento ng nanay after nya makalabas...Kailangan daw nya bumili bago sya lumabas. Nakiusap sya at sinabing naghihintay ang anak nya, kaya tatanungin muna ako kung ano order ko pero di sya pinayagan. Maya maya, lumapit yung manager at hinarangan din sya lumabas ng pinto kaya ang pobreng matanda ay napabili ng sapilitan. Acdg sa manager, policy daw nila na customer lang pwede gumamit ng CR. Ang sama ng ginawa nila sa nanay ko, , , ipinahiya nila at pinagmukhang kawawa. We already filed formal complaint to the police and today nila i forward sa fiscal's office. To the chowking mgt, why are you tolerating that kind of policy, hindi sya makatao and the way they treated senior citizen. We will hold you responsible to this.

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A
9:55 pm EDT

Chowking customer service | antipolo branch

Good Morning, I would like to file a feedback on your Antipolo Branch.

I had ordered to the cashier A King's Special, extra fried rice for Dine In and 2 ala carte pork chowfans for Take Out.

After waiting for awhile, i received my order only to find out that the cashier punched in the Beef Tapa and not the Kings Special. I did not return the order and accepted it since I did paid for it anyways.

However, my coffee was not provided. The cashier told me that it would be given to me later so I assumed it was being brewed. After eating, my coffee still was not delivered and I had to get one of your crew team to get me my coffee.

That particular crew took my receipt in exchange for the missing coffee as well.

Also while this fiasco was ongoing, your crew failed to honor the request of a senior citizen to make sure the chicken she had ordered is a Leg part and had to wait for another few more minutes when she had already waited for at least 20 minutes.

Also 2 months prior to this incident, Your crew team also had left me waiting for 30 minutes when the order was actually ready for quite some time already.

As a quality analyst for my company I find this quite unpleasant.

Please address the following:
1. The cashier's active listening and comprehension on what the customer ordered. Provide a recap on the orders punched in before proceeding. (This part was never done for 3 times I had went here to order and eat)

2. Return the receipt back to the customer when providing the missing Items. It is unacceptable that you take away the proof of receipt from the customer when you had clearly forgot to provide the items.

3. A direct feedback form aside from your receipt on branches that is collected on a fixed basis (I will leave that up for you to decide how you will do this)

I hope that this feedback can make the Antipolo branch better as I had no qualms over with your other branches.

Regards,

Alvin Ong

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Y
4:12 am EST
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Chowking order of take out

Good day im going to complaint one of the store you got along Commonwelath branch near Villiongco st. beside Commonwealth market today as of 4:23pm March 3, 2017. I'm start taking order in cashier for a meal of 2 chaofan with a toppings of shanghai, fried siomai and a chaofan without toppings, also a 2 large size of Siopao Asado for take out.. Regarding to the receipt I've paid at a time of 4:23pm i got my order exactly 5:15pm. . I'm so disappointed to the crew also the staff for making customer wait too long. I guess they need new or add stuff and crew to do some their work.. My complain is not only for me, also for other customer who also disappointed waiting too on their meal on this incident cause.. Im so badly said and

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H
6:32 am EST

Chowking product and service complaint is the exact term

Chowking bajada is the worst fast food chain ever!
Nag order kog sweet and sour fish for breakfast and they serve pork (I don't eat pork meat, and inform them na to make sure na it's fish).
2nd time was I ordered the same, but yung fried rice kay naay buhok, so I talk to their supervisor and promise na they'll make sure na clean and order ilang kitchen facilities.

3rd time, same order, they serve sweet and sour fish na may halong pork (I already informed them that I don't eat pork). So, di na jud sya accidente. You tried to be calm, then ingnan lang ka sa same supervisor named argie na nakausap ko last time na: "so anong gagawin namin sayo ma'am?"

Lord god, gusto ko masuko pero wala ko kasabot sa akong ma feel. Insensitive lang kaayo ka sir argie, salamat kaayo. It's not only about the food, but you have customers who has different religions na di kumakain nang ibang meat. The fact, na nag trust kami sa service nyo, but we end up disappointed.

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C
8:40 am EST
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Chowking service!

Ordered today (Feb 25 2017) Chowking Maysilo Boni branch.

No one bothered to call or even text me that the delivery will be late. I phoned the branch and asked where my food is, was able to talk to the manager (Rommel) who's super apologetic but was not able to provide the answers to my questions. Kept saying that the rider is already on his way- to think that my house is just a few blocks away from their store.. it took them 3hrs to complete my order.

They made the delivery twice because the order was incomplete. So they had to return and bring back the missing items. For the first delivery I waited 1hr and for the 2nd delivery 45mins and the other hour was spent complaining to the manager over the phone. On the 2nd delivery - still incomplete.

I phoned them again and asked why was the order still incomplete. They said that - that should be okay since I will not pay for it. That pissed me off! In the first place- I have the money to pay them, if they were able to deliver everything on time and complete, I will be more than happy to pay them! My point is they should deliver everything / ALL as how the customer ordered it on their website!

Chowking Maysilo is operating in a 24/7 schedule. If they cannot deliver quality service they should just operate on a 9hr shift or the normal schedule. They are giving Chowking a bad image.

I want to escalate this! The manager (Rommel) and the other crew (Abby) were not helpful at all. And even have the audacity to tell me that it's a win-win situation since I will not pay for the food. It was never a win-win situation because I am already hungry - had to endure hunger because of the miss outs made by the people who handled my order. So much time was wasted and I got frustrated because they are a fastfood chain but as I see it, they do not value time.

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P
2:56 am EST

Chowking bad service, insanitary

I am pissed off! I just dined in here at Chowking Zabarte Mall branch. Umupo ako sa isang bakanteng mesa. Ang mesang ito ay hindi pa nalinis so i was expecting that the crew would clean up the mess before he serve my order. My goodness! Inilapag ang order ko sa madumi at punung puno ng mga used plates, baso, kutsara at maruruming used tissues! Hinayaan ko muna ng 15 minutes baka busy lang pero walang nangyari. Bastos at walang modo ang mga tao sa branch na ito! Mga walang modo! Please see attached photo.

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M
2:59 am EST
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Chowking hygiene/sanitation

Good day.

I would like to inform everyone and file a complaint regarding the pansit canton that I ate in chowking with used bubble gum on it. That used bubble gum was inside my pansit canton and I didn't notice it until I chew it. Sobrang nakakadiri and hassle too on my part, from one saliva to my own. What if that person is sick!

Calling sanitation and hygiene officials from this branch. Hope you take action on this. If not I will file a complaint on san mateo sanitation division and dti.

Pls. See attached photo.

They refund my money back and I had to ask them for a medical assistance/check up as I chew the used gum that was inside the pansit canton. Negligence and irresponsibility on your part sm chowking san mateo. And I want to take action on this.

It happened yesterday february 12, 2017 - 11am. Sm chowking san mateo branch.

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M
2:51 pm EST
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Chowking 200 certificate if late

We ordered from chow king's call center on Jan 27th 2017 at about 4:30pm. The representative that took my

call told me the branch that would cater to my area would be the branch in Philcoa. Then he then took my

order and gave me the time of 4:38pm and said the delivery will be there in 30 minutes or you will

receive a P200 certificate that can be used the next time you order. I was a bit surprised that he only

gave 30 minutes delivery time so I reconfirmed it with the agent and he said yes maam 30 minutes.

As we waited for our order that should be delivered by 5:08 based on the 30 minute time frame given. At

about 5:03 our landline rings. My husband picks up the call and it is Chowking Philcoa saying there was a

problem with our order. So my husband says what is the problem. They go on to say there was a problem

with the system and ask for a 10 minute extention. My husband tells them, that is not our problem. The

time that was given to us was 30 minutes or it is late. He tells the person they should coordinate with

their call center so these issues do not arrise. He goes on to say that your company put this scheme in

place for a reason. If you will not follow it why have it in place. The person from Chow king Philcoa

then says okay sir, we will make sure your order is not late.

The order finally arrives and YES it was late. Before we can even open the gate you hear the rider saying

sir hindi kami late! My husband opens the gate and says Hi.. Yes you are late. its 5:13pm. The rider

insist sir its only 5:05pm on my watch. My husband tells him why are you basing it on your watch. The

call center gave us 4:38 which is sycronized with our time. So YES you are late. He continues to insist

and then says he will have to call the branch. My husband allows him to call. He is explaning to the

manager that we are insisting it is late, he then passes the phone to me.

Me: Hello?
Manager: Yes Maam! (Very Stern voice) What seems to be the problem with your order?
Me: I said there is no problem but you are late therefore we should receieve a P200 gift certificate.
Manager: Maam you have to base it on the time it says on the recepit.
Me: Sir why would it be based on the receipt when the agent specifically said the time is 4:38pm you should receive your order in 30 minutes or you will recieve a P200 certificate if late. Then I tell him I really done understand, why you have this scheme in place if you will not obide by your rules and told him this is false advertisment.
Manager: No Maam
Me: Sir your branch even called us to inform us there was a problem and asked for an extension. Then now you will insist you are not late..

This is no longer about the 200 pesos but now about principle.
Manager: Okay Maam we will look into it.
Me: Isnt that what you should have done before you called me? Rather then insisting you were not late.
Me: Okay investigate and return for the bill.
Manager: why arent you paying for the bill?
Me: you said you would investigate.
Manager: P200 lang certificate and not the whole amount.
Me: okay then, I will pay the balance deduct the P200.
Me: I will never order from Chowking again. Head office please look into these cases.

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R
5:19 am EST

Chowking poor service

I would like to share my experience at chowking nepo mall, angeles city, pampanga. At exactly 8:20pm, this 11th day of january 2017 I ordered for 1 chicharap and 2 orders of 4pcs siomai steamed. The frontliner cashier said "fried nlng pu yung available" but as I can see from there steamer, there are lots of siomai. So I told her "di ba available yung mga nandoon?" she answered me "para po sa lauriat yun". I saw a manager and call his attention, pointing out the steamer and I told him I want to order ala carte siomai. He told me "waste na pu yun" then I saw the kitchen person getting some siomai and still serving it.

Please be considerate of people's freewill to buy. Make sure to serve just, and fresh products. Be honest and do serve within expectations.

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U
4:06 am EST

Chowking poor service

Hi i wrote a complain because of poor service..i order 1pc chicken with choco pao..then i told to the cashier..that "can you take out my choco pao"then the cashier replied "sure"then after 5minutes my lumapit na crew he told me that my order is 1pc chix with shanghai..i told him that my order is not shanghai..i told him that my order is choco pao..sbi ko pa sa cashier pa take out nalang..then pumunta ako sa cashier "diba may order is 1pc chicken with choco pao"then cashier replied "yes sir"ehhh...bakit sa receipt ko 1pc chicken with choco pao...cashier told na ok na po sir..sige..then i wait for more than 20minutes then mali parin ang na serve saken..alam nyo ba yung feeling ng gutom na gutom ka tapos ganun pa mangyayari..nanginginig ako sa gutom..tapos sabi ng manager "sorry sir palitan ko nalang po"then i'll wait again for my order..then may lumapit na crew he told me that my order tooks for 3minutes only.."i told him that i'll wait to long then you given me another 3munites..im so dissapointed...yung feeling na nawalan ka ng gana kumain dahil sa nangyari..this happen january 10, 2017 at metropoint in chowking beside lrt at 3rd floor..this is my worst ever happen this day..i wont let it happen again...the managwrbon duty that day "jewel fernandez"

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9:27 am EST
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Chowking I am complain about the poor services

Incident happened December 29, 2016 around 1:45 pm in store of chowking montalban Brgy sanjose Rodriguez, Rizal...sobrang kupad pagong na serbisyo, Hindi mga friendly Ang mga staff nio mula cashiers n Mas Madami Ang chatting kesa sa kumilos ng Mas mabilis, mga crew na pag inutusan mo mga naka simangot, na Kung tumingin sayo eh papatayin ka! At store manager at branch manager n papetics Lang na parang walang pakialam Kung madaming Tao na Hindi marunong mag supervised sa mga staffs Nia Pra mapa bilis Ang serbisyo, .at express lane na walang wenta dahil sa bagal na serbisyo, .mga crew ng chowking montalban branch Hindi marunong mag assist ng mga customers! On duty pa lahat pa petics na mga manger na walang ginawa kundi hawakan Lang Ang cp at mag kulong sa opisina Nia..na imbes na tulungan Ang mga staff's Nila para mapa bilis eh nga nga p! Sabayan pa ng almost 1hr n pila na parang edsa Ang haba ng trapik sa pilahan na di umuungos Ang andar, .1hr kana nag hihintay s pila pag order mo pa not available p ung order m! Tas pag serve pa ng food m eh abutin din ng siyam siyam sa Tagal! Ayusin nio Naman serbisyo niyo aksyunan nio, .at train nio ulit mga crew nio sama nio n rin mga store manager dito at branch manager na d marunong mag supervised at mag assist ng Tao Nila!teamwork dapat d Lang dapat mga member Ang kumikilos dapat pti leader Pra pamarisan at mahawaan ng kasipagan lahat, .nakaka dismaya kumain sa fast food na ganito!

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11:09 pm EST

Chowking cashier didn't give the change no cctv on the cashier area

I don't usually post in social media the happenings or events in my life but yesterday was totally unacceptable. We went to Chowking It Park - since my friends are planning to celebrate birthdays outside the country... everyone was so happy. I ordered my food, nobody is next to me i paid 1000 bill and ordered beef chowfan and milky white worth 165. i was looking for spoon and fork and straw... the cashier placed my drink and number on the tray and my receipt. i was told it will be to follow... since we are very happy... i placed my things on the table and stayed at the place more than an hour. I went to my husband's workplace after we ate and went to emall to have my phone fix. Upon checking my bag putting all the things outside my bag i was nervous because i did'nt get my change. for the 1k bill. my husband and I went to it park again. we talked to the manager named Anna and asked abt Cctv and she said she will review it... UNFORTUNATELY THE CCTV WAS ONLY FACING ENTRANCE AND DINING AREA. CASHIER JUST GAVE THE EXACT AMOUNT OF THE MONEY TO THE MANAGER.

#notochowkinganymore
#goodbyesiomai
#goodbyemilkywhite
#notaloyalcustomeranymore

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3:58 am EST
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Chowking payroll

Dear Sir/Ma'am:

Good day!

I am writing to express my disappointments on how payroll is being processed in Chowking, branch in Aguinaldo Street, Iligan City.

My sister-in-law is working as Service Crew and was promised for an ATM few weeks after date of hire. However, up until this date, there was no ATM issue for her to access her salary. Plus, she was not given options on how she can gain access to her own money in the bank.

I would like to get this reported. i wish this will be resolved. We want some feedback on this matter.

You may reach my mobile number +[protected].

Thank you.

TANYA

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10:04 pm EST

Chowking wrong item delivered

I brought online a combo meal of wanton mami with chuncky asado and regalar drink instead they deliver me a Chinese style chicken and chocopao. The delivery man told me that he will come back but he didn't i waited for almost an hour and a half. The store also called me but didn't do anything. I always purchase/deliver online specially i have a vey tight schedule and this is the 2nd time.

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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