Menu
Chowking Customer Service Phone, Email, Contacts

Chowking
reviews & complaints

chowking.com
chowking.com

Learn how the rating is calculated

1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Chowking has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chowking. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chowking reviews & complaints 1224

Sort by:

Newest Chowking reviews & complaints

ComplaintsBoard
C
6:22 am EST

Chowking customer service and wrong order

Good evening. Nag order ako sa branch niyo sa Marquee Mall Pampanga. Ang sabi ko sa cashier one piece chicken meal na thigh part. Na call na niya sa kitchen kung available at may sumagot naman na oo, pero 15mins daw sabi ng cashier. Okay naman dahil babalikan ko nalang. So after 15mins bumalik ako at dinala ko na yung meal, pagdating ko sa tindahan ko, nakita ko na breast part yung chicken ko. Bumalik ako sa Chowking at dun sa babaeng nagkuha ng order ko, nagtanong pa " Hindi po ba thigh part?" E malamang, babalik ba naman ako kung thigh part yung nakalagay diba? At sa pagkakatanda ko dapat naglalagay ng Special instructions sa order diba? Tapos sasabihin lang nung cashier "Ay Ma'am wala na po pala thigh kanina pa po" e ano yung narinig ko? Marunong akong magkapampangan. At isa pa, irereklamo ko talaga yang cashier niyo ang maldita, ERI yung name na nakalagay sa receipt ko, pero to be accurate, payat siya ng singkit. Akala mo kung sino malditang mag order take, nakalimutan na yata 7 key steps of cashiering? Iirap-irap pa. Nakakabwisit. And next time, kung TL man siya, hindi niya dapat hawak yung swipe card ng Manager, wala din MOD on floor that time. Bawal yon diba? Rule pa naman ni CK yan. Managers always on floor dapat. nakaka disappoint.

Read full review of Chowking
View 0 more photos
Hide full review
ComplaintsBoard
A
3:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking service

Your branch in Villar Sipag is the worst and lousiest fastfood resto i've ever been to! Arrived at 430pm (off peak) and it took 20 mins for my order to be taken by their staff girlie (note that im 3rd in line) and another 30 mins for our order to be given (milk tea and halo halo). They prepared it only when I complained. And their Manager, Carla isnt aware of the chaos in their store. Instead of apologizing her reply was she will reprimand the staff. Talk about command responsibility. Never coming back here and will make sure people are aware of this. FYI there were other customers who complained and a few left out of disgust.

Read full review of Chowking
Hide full review
ComplaintsBoard
T
12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking fried tofu or gravy

We ordered late at night around 11pm and the Indian cook guy served raw tofu or spoiled gravy and that causes me and my husband having diarrhea from Tuesday (February 5) up to now. He is even making faces for the late comers as he is cleaning although we were notified that they closes at 12.
We are so much in pain and brought us on this complaint.
Nevertheless, cashier and manager serves well. We just wanted to highlight this for others not to suffer.

Read full review of Chowking
Hide full review
ComplaintsBoard
J
1:52 am EST

Chowking pineapple juice

Hindi sinabi ng cashier na may dagdag pag pineapple juice yung drinks. Nabigla din ako kase sinabi nya yung mga drinks sunod sunod like coke, sprite, ice tea at pineapple juice. So naiisip ko nun na parehas lang bayad walang dagdag kase di naman sinabi nung cahier then nung magbabayad na 229 something so nabigla ako kaya hinayaan ko na pag upo namin tiningnan ko resibo nabigla ako kase upraged medium pa yung puneapple juice kaya pala laki nung bill namin. San sa susunod iniinform yung customer na may dagdag something di yung basta basta punch nung order. Tsaka ayusin pag greeting basta na lang nagsasabi na yes order po. So inpolite. Hope you give action. Thank you

Read full review of Chowking
Hide full review
ComplaintsBoard
H
3:29 am EST

Chowking service crew

Nag order kami around 5:05pm. Pumwesto kami sa table kung saan may mga naiwan pang dapat linisin. Nag tawag kami ng isang dining para ligpitin sana yong table pero tumango lang sya. After that nag antay parin ako ng almost 5mind pero wala parin. Kami nalang yong nag adjust. Nilipat nalang namin sa kabilang table yong mga kalat then hindi naka sanitize yong table. Pangalawang beses na tong nangyari. Sana magawaan naman ng action ang ganitong pangyayari. Thank you

Read full review of Chowking
Hide full review
ComplaintsBoard
A
12:00 am EST

Chowking manager at chowking robinson general trias

When we ordered food at the mentioned chowking above my partner asked if we can use sodexo as a mode of payment and the cashier said yes. When we were about to pay the manager Risa advised that they dont accept it as it was crampled and this is chowkings policy (please see pics attached). It was indicated under terms and conditions that crampled sodexo can be accepted so long that the barcodes are not encroached.
Why are you accepting this mode of payment if you're not agreeing to their terms and conditions?

I went back to ask the managers name to one of the crew members. I was then told her name is Risa but they dont want to tell me her last name so I approached the manager instead. So I asked,

Me:Te pwede ko po ba malaman name niyo po.
Manager: Risa
Pwede ko po ba makuha last name niyo
Risa lang bakit? (nakataas kilay)
I'll raise a complaint against you
Manager: taas kilay and just shrugged her shoulders na parang sanay na or ok lang.

With this kind of experience where in super love ko ang food sa chowking pero kapag ang experience mo with the staff specially sa manager is not good, nakakawalang gana.

Read full review of Chowking
Hide full review
ComplaintsBoard
C
9:40 pm EST

Chowking customer service

I went to order sweet and sour with Choco pao to go during my lunch. Around 11am. I was I believe the second customer of the day.

I was asked to wait 10 mins but it was longer than expected. Also, the customers after me got their order and the crew has been serving orders of other customers whenine was left out. I had to follow up many times to get my order served.

This is not a good customer service especially this is a fast food. I went to Chowking instead of buying my food in the same restaurant my colleagues went into. U have to consider that I am a loyal customer to you yet did not get the same value from ur customer service.

What are you going to do about this?

Read full review of Chowking
Hide full review
ComplaintsBoard
E
10:51 pm EST

Chowking service

I went to chowking macapagal branch at the petron gas station area. I ordered a sweet and sour fish rice meal with pineapple juice. The time was around 11:40 am. Then sat at the table with the number 114. After five minutes, I was able to move to another seat. Then waited, around, 12:30pm there was no sweet and sour fish. So I approached the releasing area and ask about the order. The server was surprised and ask what was my order. The restaurant was already packed with people, even the customers whom just arrived after me were already leaving because they were done eating. Is that how you manage your customer? Well the manager only gave me a free soup with the assurance that she will look for the receipt.

Read full review of Chowking
Hide full review
ComplaintsBoard
J
5:12 am EST

Chowking unprofessional approach of the manager

My mom and I approached the manager about the crew who was adding too much ice on our milk tea drink, we requested if they can LESSEN the ice. When we got home we realized the manager REMOVED all the ice in our drink. We thought that our request was taken personally, even though we kindly asked the manager about our concern. The food was good. But the service is so disappointing!

Read full review of Chowking
Hide full review
ComplaintsBoard
V
5:05 am EST

Chowking take out service

I don't know why there has to be a an additional charge if I prefer my order served in takeout boxes, but the charge is waived if it really is a takeout order. Your utensils are maintained in a very unsanitary way and this applies to all branches I've visited so far. I worked for like a month at Chowking as a cashier during my freshmen year and customers would even complain about a lipstick mark on their soda glasses. IF YOU CAN'T KEEP IT CLEAN, THEN YOU DO NOT HAVE THE RIGHT TO CHARGE A CUSTOMER IF THEY PREFER THEIR ORDERS IN TAKEOUT BOXES FOR SANITARY CONCERNS.

Read full review of Chowking
Hide full review
ComplaintsBoard
A
1:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking crews are very lazy, unapproachable and incomplete order.

It was lalaine who took our order and we ask for take out because we're in a hurry that time but we've been waiting for to long. Crews are more into stand by and chatting with each other. Nrick (who served our order) double checked our receipt to complete the order, after he gave the big paper bag he took the order number and left us. We arrived to our home and notice that our order is incomplete.

Read full review of Chowking
Hide full review
ComplaintsBoard
V
2:42 am EST

Chowking comfort room

To Chowking sta Rosa .
Pauwi nako kaninang 8:30AM from NBI sta Rosa hindi pako nag breakfast.kaya nag hanap ako ng makakainan sobrang gutom na gutom nako peru na popoop ako nung time na yon buti nalang may nakita akong CHOWKING malapit Lang kaya bago Sana ako mag order nag CR muna ako para comfortable akong kumain. Peru nung pag despence ko na nang tissue may lumabas na poop sa despencer at tumalsik sa kamay ko :'( Hindi nalang ako nag order kasi nawalan ako nang gana Sana Hindi na maulit sa ibang costumer.. 😞

Read full review of Chowking
Update by verjohn dela torre
Jan 25, 2019 7:03 pm EST

Any response to this matter CHOWKING?

Hide full review
ComplaintsBoard
D
1:36 am EST

Chowking customer service

It was around 2:30 in the afternoon when my sister and i went to Chowing P. Noval to have our lunch. My sister ordered pork chao fan and a lomi while i got myself, also a pork chao fan and a wanton mami. In the middle of eating, I was requesting for an extra soup for a my wanton mami from one of their employees. After a couple of minutes, i saw this employee doing another task which is busting the table. And so i asked another employee who is currently serving the food of the neighboring table where i was seated for an extra soup. And again after several minutes, i saw him busting the table again. I was starting to think, how could this specific branch of Chowking doesn't serve its customer faster. As far as i can see there are only 3-4 tables being occupied and thw crews keep on busting the tables instead of serving the customers who asked for something. I received my extra wanton soup after more than 20 minutes and i already lost my appetite because my companion is already finished and also because it took too long for an extra soup to be served. I hope even though the customers look young and may be students at times, the crew should prioritize which should be done first and as much as possible, give their customers satisfactory services.

Read full review of Chowking
Hide full review
ComplaintsBoard
F
10:49 pm EST

Chowking contact center service

I've called chowking to order then suddenly the line disconnected but the order has already been placed. I have now the impression that its good. So kailngan ko pang tumawag just to know na walang na place sa order ko. Wala kayong sense of ownership! A minute or two of call back wouldnt hurt u just to confirm the order is good. Train your employees well or might as well put the phone service down. VERY DISAPPOINTING. Someone called again just to ask for my order THE THIRD TIME! Marami ata kayong oras para magsayang ng oras ng iba.

Read full review of Chowking
Hide full review
ComplaintsBoard
M
1:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking honesty

I and my friend went to chowking petron C5 taguig to have our dinner. We ordered meals which is sweet and sour pork meal and chowfan with halo2x meal, around 12am to 1am, after we eat, i was waiting for my halo2x to serve so i decided to claimed it at the counter area and advice them to have it take out since its very late already, i decided to add for a milk tea and gave 100 pesos for the large milk tea, in which binigay naman ni counter crew and milktea ko but di niya pinuched at binigay sakin ang sukli ko.. which is pwede naman niya e punched yung add on ko since di pa naman siya nag oder take from the costumer na nakapila..
i hate those people who are trying to steal money from the company since i work in a fast food chain abroad. This is not the first time i encountered but many times..

Read full review of Chowking
Hide full review
ComplaintsBoard
J
2:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking manager raymark gatmaitan

reklamo ko lng ung team leader ng chowking sm sucat raymark gatmaitan naturingang leader sya bastos pa sya makipag. usap... sya na mali sya pa mataray magsalita.. umorder ako ng pancit canton meal at lomi pero s halos 30mins na pag. aantay ko ng order binigay sa akin wanton soup at lomi nung sinabi ko mali napunch nya na orders imbis na magapologize sya sa akin sya pa ung magtataray.. ndi ko pinarefund ung order ko umorder ulit ako ng pancit canton pero di nila ko inassisst at alam nya na dapat ipriority nya ko kase pregnant ako pero masyadong bastos ang raymark gatmaitan na yan... hindi porket team leader sya e magtataray na sya sa customer.. actually inaawat na sya ng kasama nyang staff pero salita pa rin sya ng salita... ganyang ba ang leader na hinahire nyo... mabigyan sana ng aksyon ang complain na to.

Read full review of Chowking and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kryzty Regine Miranda
, US
Jan 18, 2019 3:18 am EST

naturingang manager sya e hindi sya mrunong mkipagusap sa customer e mukhng di ata cya naturuan ng customer service imbes na mag apologize sya at knausap kmi sa gilid dhil isang counter ang meron e salita pa sya ngsalita sa harap ng npkraming nkpila s counter in short ntigil ang pagkuha ng order at namamahiya pa sya ng customer. hindi dpat nlalagay si mark gatmaitan sa counter at hndi sya mrunong mkpagusap ng maayos

ComplaintsBoard
B
11:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking chowking delivery (gaisano grand mall lapu lapu city)

Good day! This is to formally express my extreme dissatisfaction with one of your stores in Lapu Lapu City(located in Gaisano Grandmall Basak). It happened today, January 16, 2019. I was able to place my order at exactly 11:30am and was told by the agent that my food will be delivered within 45mins. However, 50 mins passed and yet I haven't received any updates from the Chowking store. So I called your delivery hotline again, and I spoke to a not-so-rude agent who raised her voice on me. She coordinated with the store and asked them to call me instead. At 12:35, I received a call from the store and was told that they have dispatched a rider to deliver the order. But the crew that I spoke to wasn't so nice at all. 😔 I received my order at exactly 12:45pm. My major complaint is that the store should have at least called me in advance to let me know that they will be late. I waited for too long considering that my partner is sick and needs to eat on time so he can take his medicines. I didnt have time to cook either. So my only hope is through food delivery. This is the reason why I called Chowking in the first place. I hope that this will not happen again. But I want you guys to take actions on these. Just like other resto, they take such acts seriously. Please contact me right away for updates. I wish that you're kind enough to cater this complaint.

Read full review of Chowking
Hide full review
ComplaintsBoard
J
6:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking extra rice/serving

Like today (01/10/19) I decided to take my dinner sa Chowking, since may hinahanap akong option na may halohalo at lumpia. to be honest, its not that really big deal sa akin pero the thing is I paid my food for the exact amount and suddenly na shock kana lng pag receive ko sa additional/extra rice ko parang di inayos pag serve at yung itsura nya parang kinamay pag serve yung kanin. like seriously, parang old cooked rice na sya or what kasi medyo may bilogbilog na sya and thats disappoints me. ok lang sana if na microwved sya di namn. gusto ko sanang mag request for a new order sana however di ko nalang ginawa kasi yung ultimo cashier who receives the order matagal at natataranta and positively, I understand bago pa sya sana namn dapat may mag assist namn sa cashier para easy ang flow ng queue. I hope this feedback will be notify sa service na need to improve sa suggested serving.

Read full review of Chowking
Hide full review
ComplaintsBoard
C
4:34 am EST

Chowking chowking manager in landmark makati

Everytime I go home to Philippines Lagi kami nag dine in with my family sa Chowking Landmark cause I love chowking's Halo-halo. Nag work na din ako before sa F&B in Philippines and here in abroad. While we were on the queue with my mom I heard a manager yelling to her staff infront of other guest. It was not right. And then few minutes ago I saw her staff walking while crying. I talked to her and she said her manager was yelling at her because of improper grooming. I feel sorry for the staff just because I was in the same position as hers before. I went back and check if icould speak to the manager just to get her name but unfortunately she is not around, The Managers' name was Jen. Well I guess the company needs to train your leaders how to give respect to their staff. I just wanted to call the attention of your HR and Training Department. Hope this issue wont happen again. I guess its better for a leader to sit down his/her staff and talk about the issue in a proper manner and not to shout and embarrass the employees in front of people.

Read full review of Chowking
Hide full review
ComplaintsBoard
L
10:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking slow food service and not properly trained crew and supervisor for customer service

On January 6, 2019 at 11:16 A.M. (stamped time on the receipt), my order was placed. after 20 minutes, my ordered food is not yet served. I saw your crew and requested him to follow up for Table # 30; however the guy just looked at me and turned his head and continue to clean up a table instead of assisting me to follow up my order. As I called his attention again, I asked for his name since his name on his name plate is unreadable due to excessive erasures ( which is unacceptable). Instead of giving me his name, answered me that he was from another store. Wit no hesitation, I approached the counter and asked for the store supervisor. I briefly told the store supervisor of my concern and asked for the name of the crew who's beside us, she doesn't even know his name and just told me was new to the store. I expect an immediate recall and retraining of your store crew and staff under the following name respectively.
Store Crew: Jiggs Ethon
Supervisor: Cylice Lamera

Read full review of Chowking
Hide full review

Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Chowking contacts

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chowking?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chowking Customer Service. Initial Chowking complaints should be directed to their team directly. You can find contact details for Chowking above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chowking. Discuss the issues you have had with Chowking and work with their customer service team to find a resolution.