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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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F
8:43 pm EST

Chowking packaging ng take out, size ng chicken

Ang mahal mahal ng pagkain tapos pipitsuging box lang nakalagay yung mga pagkain? Hindi yung normal na lalagyan na may chowking ah. Yung kulay white lang, tapos yung manok, wala na ba liliit yan? Yung pag present nyo ng pagkain pang trentalog lang. Sayang pera sainyo. Magsara na kayo. Nakakadissapoint wala na yung quality sainyo, basta may mabenta nalang kayo. Mahal mahal ng chicharap kala mo naman masarap, wag nyo na lagay sa chicken meal yan kasi tatlong piraso lang din naman. Hindi sa di ako thankful, ayusin nyo quality ng pagkain. Sobrang liit ng manok na napunta sakin. Siguro sabihin nyo, sana sa iba ka bumili, wag kayo mag alala, sa iba nalang talaga. Sara nyo na cavite branch nyo

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10:31 pm EST

Chowking delivery hotline

Jan 2 2019,

At 8:40 am we called the #98888 to order our lunch.

The operator ask my name, delivery address and phone number and alternate number. Then asked for my order.

Below are our orders:

Pork Chao Fan ala carte - 1 QTY
Pork Chao Fan with Steamed Siomai - 3 QTY
Chinese Style Fried Chicken with Pancit Canton with Reg. Iced Tea - 1 QTY

As per the operator, the order time is 8:49 am. She asked me if its okay that the delivery time will be 60 mins upon store opening (9am). Then I said yes. Then she repeat our order and gave our total bill.

We EXPECT to receive the item at 10 am. We waited until 10:20 am yet we received no call and no delivery food.

I called the hotline #98888 again to follow up for our order. They said to hold on as they checked with their system. The operator advised us that she generated a report and to wait for at least 5 mins and wait for the call.. And so we waited. . .

We called again around 11:05 am and one of my colleague start to call the hotline #9888 again. Then same scenario happen, they advised us that they will make a REPORT again and for us to wait for a call at least 5 mins.

11:30 am and we received no call on my mobile phone or our landline. We called again still the same scenario.. And we are already hungry...

11:35 am we call again same scenario, but while talking with the hotline operator I received a call from my mobile phone and he said that they cannot find our order. He said that there's no call record at 8:40 am from our landline. We don't know what happen because I know when I called as early as 8:40 am that the call is recorded.. So why are they saying that we don't have a call record..

As per writing this, its already 12:27 pm, and we still don't have our lunch.
We are very disappointed.

#NeverAgain

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C
8:10 pm EST

Chowking 3rd floor comfort room

Crew was not approachable and polite when asked where the CR is. I also used the 3rd Floor CR, I heard two crews talking whether there is someone in the women CR. The other one said there is, while the other one checked and confirmed. While checking I was about to go out the CR. I smiled to the crew. He did not returned my smile but instead said "bukas na ba ang 3rd floor? " to the other crew. How insensitive.

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10:39 pm EST

Chowking service

We came at this branch around 9am today. Went in line to this counter. I first noticed the counter on duty "SARAH" was not in the mood. She did not even smile to us when our turn came. When im ordering she is not focusing on what im saying! wla syang eye to eye contact together with her customers. ako pa nagparepeat skania ng order kc pamali mali ung mga order ko sa mga sinasbi nia. While she is preparing our drinks nakikipagbulungan at nakikipagtawanan sya sa ibang staff. How come na hindi nia kayang makitungo ng maayos sa mga guest pero kaya niang makipagtawnaan habang nakatalikod. anong klaseng customer service ho ba meron kayo? hindi po kc once lang to nangyari pero twice na with the same counter person din.

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P
1:08 am EST

Chowking serving

As time goes by, your serving becomes so little. Not only the serving also the ingredients. Your food is not like before; its not savory.. its bland. It doesn't taste like chowking anymore.. it taste like some typical food on the road. And your servings take too long. Also the staffs especially in malls, they clean the table even if there are still people eating. Its so rude.

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10:08 am EST

Chowking services and facilities

Masyadong madumi yong area kahit di naman matao, gabi na nung kumain kami, and worst napakatagal dumating nung follow up order nmin na halo-halo. Nilagay lang nila sa table 30mns bago pa binigay samin, kung dipa ako nag follow up 2 times. Humingi din ako ng feedback form para maireklamo sila tinawanan lang ako ng manager.. Wala pa silang name tag..

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9:37 am EST

Chowking food they serve.. pork chaopan

1 time kumain kmi ng ank ko sa chowking robinson gentrias.ang order ko ay pork chaopan 30mins ako ng intay so isip ko bk niluluto p.pg serve nun food sobrang laming at buo buo yun rice.then bumlik ako sa counter pinkita ko bkit gnun so kinuha nun crew binlik s kitchen.tpos binlik sakin prang yun p din winisikn lang yt ng tubig at nilammas .kasi mlmig p din at tinikman ko lsang tubig .fi ko nlang kinain

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J
2:21 am EST

Chowking chinese fried chicken style, chicken lauriat, solo halo halo

I ordered Chinese style chicken, chicken lauriat and solo halo halo today thru chowking delivery, im really disappointed to their services because not all my request are granted and my orders are incomplete, I ordered chinese chicken style with drinks, and halo halo with ice cream but they delivered only chicken without drinks and plain halo halo without ice cream, its unfair to me because i paid the whole amount but i received the incomplete item, it really pissed me off, I told the customer service thru phone that kindly bring change for 500 because my total bill is 348 pesos, when the rider came he give me my order but it is incomplete, then he gave me my change and he said mamasko po, So i gave him 20 pesos for the tip, when I count the change it is only 52 pesos, then I realize he already get 100 pesos from my suppostedly 152 pesos change, I am really really disappointed to chowking Imus Branch Not only for the incomplete item delivered but also for trust issue of their rider for not giving the customers exact change. If they want pamasko or reward they must wait for the customer to give them and not automatically get pamasko or money from the change. I know its christmas season, pero sino ba naman magiging masaya sa kulang kulang na order mo na marereceive eh nagbayad ka naman ng tama then automatic binawas pa sa sukli mo ang pamasko nila eh nagbigay pa ko ulit, poor service. 😞 I hope the management have something to do with this kind of act and pay attention on these matter. Thank you

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M
9:03 pm EST

Chowking store manager - jewel hernandez

Early this morning (Dec 28, 2018), along Dela Rosa cor Rufino, we parked in hazard signal and asked my sibling to purchase our breakfast at Chowking. I asked her to use my PWD card and just stayed in the car to avoid towing. She came back and said that they do not allow discounts if the ID holder is not around or no authorization letter. I was not suppose to buy anymore but out of principle i went down and inform them that i am just inside the car since my knee is in pain again (ACL). I questioned them why they are not allowing my sibling to avail of the discount.. (again, it's not about the price but the principle) she said she need to see the card holder. I don't mind if they don't allow for as long as they know their implementing policy and can clearly explain to me. Arrogantly, she was not able to do so and answering my question with another question. I don't think she doesn't deserve to manage a store if she has this uncouth manner. I know i am just one of the many complainants who will not affect your sales, but at least do something and improve customer service.. for other people man lang.
I hope you do something about this employee. I'm seeing lots of complaints below and if these complaints are being resolved, then there would be no more complaints but praises.
I will escalate this to National Council on Disability Affairs. I'm not making this BIG DEAL. I just want improvement on Customer Service... because WE ARE PAYING CUSTOMERS.

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F
2:26 pm EST

Chowking service (worst)

I am working in a call center company for five years now here in Mall of Asia Complex, and ever since the Chowking started here in One E-com building, they never improved their customer service. WORST SERVICE!

1. Only one cashier personnel is taking order even though there's a 15+ or 20+ customers in line.
2. The busboy/busgirl, is chitchatting with the kitchen personnel, instead of cleaning the tables that we're about to use.
3. There is no manager-in-charge as always, especially when we are about to submit a complaint because of the poor service.
4. Whenever they serve food, it's like every menu is "made-to-order"; we have to have a pending number and wait for almost 15 minutes every time. And instead of enjoying the food after 15 minutes, we have to stand and go to the front desk again to ask for the condiments that they forgot to serve! Most of the time they are serving the food without tissue or there are incomplete drinks etc., versus on what we actually ordered. Same thing with take home orders; there are no utensils, no condiments and tissues, unless we double checked the items that we receiving before going.
4. Exhaust fan is not functioning/not enough to accommodate the area. The smell can affect out clothing. That's why most of the time, me and my colleagues are eating outside the restaurant or just gonna take out our ordered food.

Please escalate this and make a survey on the employees that are eating on the area; especially us that are on the night shift and working in a call center company. Please take action.

Thank you.

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T
5:24 am EST

Chowking chaofan and the service

Your branch near MRT CUBAO gave us the worst service! This store is also near sogo and cant be searched in map like this garbage doesnt exist

FIRST May matanda na nakapila dun sa gitna di man lang sinabihan. Tapos nung narealize nya ng walang pila dun. Pumila sa dulo ng SENIOR/PWD lane na hindi naman PWD/SENIOR ang nakapila! Ngayon pinapila namin sa harap namen, yung RUDE nyong crew tiniginan ng masama yung matanda tapos nagdabog pa!

SECOND inorder namin dalawang piraso lang ng chao fan take out. Walang sinabing time samin pero naghintay kame ng fvcking 25 MINUTES! YUNG MGA CREW NYO NAKANGANGA LANG NAKATITIG SAMEN WALANG GINAGAWA NAGKKWENTUHAN KAHIT NAKADUTY! WALANG MANAGER SA FLOOR! PURO TRAINEE NASA LABAS!

THIRD, TURNS OUT NA NAWALA PA PALA NILA YUNG PENDING RECEIPT NAMEN DAHIL SOBRANG TAGAL KO NANG NAGUUPDATE HINDI PA SURE YUNG TRAINEE NYO KUNG SA AMIN TALAGA! AT WALA MAN LANG NAGOPOLOGIZE NA ANTAGAL NAMEN DUN. INSTEAD HINDI KAME KINAKAUSAP NUNG CREW NA PARA SYANG TANGA AT BINGI! WALANG KWENTANG STORE!

FOURTH, yung shanghai na binigay samen SUNOG ampangit ng itsura TUYOT pa. . I have photos.

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MaRhea Choa
, US
Dec 28, 2018 12:25 am EST

i think the company should train their staff before getting them on the floor. had the same experience.. and despite raining complaints... the management is not doing anything.. otherwise, that could have been addressed and may now experience improved service. Chowking management sucks!

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P
10:39 pm EST

Chowking exceptionally poor delivery (thru foodpanda) services

They have this habit of accepting delivery orders and then would eventually cancel orders after the customer has waited for more than 30 minutes. They do not inform the customer immediately. It is only upon checking with foodpanda that we will be informed they cancelled our orders without even telling us their reason. Seriously?! If you can't improve your services, then just close your branch! You are not helping at all.

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J
2:09 am EST

Chowking missing condiments/items

Chowking Riverbanks never missed on missing items or even just a simple condiments that the customer requested or should be included on their order. This is not the 1st time I called for delivery. I believe the manager should always check on the items be they hand it over to the rider. I do love chowking products but if I keep on experiencing this kind of issue. I may no longer eat chowking products.

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F
6:35 am EST

Chowking crews and service

Currently here at Chowking, Robinsons Tejero. Not satisfied about on how crews treats their customers as well as the serving time. Says that it will take 30 mins but then we have waited for about an hour not just that, they are a lot of customers waiting to have an available seats not thinking first or asking customers if they are willing to wait. And I suggest that you must train well your crews since it looks like they doesn't care for their customers and one of the crews' so rude.

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L
3:11 am EST

Chowking 3 lauriat meals (2 chicken and 1 shanghai)

I ordered today for take out at Timog branch, the crew said it would take 18mins. for the chicken to be cook and I agree to wait but it's over 30mins. already and still my orders are not yet done and seeing more than 5 customers after me got their orders for dine in and take out. I asked the crew saying, "miss follow up yung orders (holding my number "99") please", but she ignore me and I asked the cashier who took my orders and still not even react and I still wait. It's over 40mins. when the cashier gave my orders but when we got home my orders are incomplete all 3 lauriats has no "buchi". Me, my husband and my son we're so disappointed for waiting too long and yet our orders are incomplete. We paid for what we order and we are so dissatisfied.

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MaRhea Choa
, US
Dec 28, 2018 12:31 am EST

all boils down to poor training before getting them on the floor... poor management...poor customer service... sad to say - - poor PAYING customers

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N
10:17 am EST

Chowking delivery guy

Dec 13, 2018 Thursday 12:04 pm

Hello, I am concern about one of the delivery guys who delivered my food earlier (Dec 12, Wed) at 9:30-9:50 pm in front of our apartment. He asked if he could escort me back in our floor but I politely declined. At 11:55 pm, he reached out through my contact number which is kind of invading my privacy since my number is supposed to be confidential and not used for any other purposes. I am also concern with my own safety since he already knew where I live and this was the first and will be the last time that I would encounter anything like this. The contact number of the said delivery guy is [protected].

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5:33 am EST

Chowking lauriat, sweet and sour pork

Chowkings Lauriat is one of my favorite meal ever since. It has been a long time since I didn't eat at Chowking. I tried to dine at Chowking tonight because I felt hunger along the way going home. I stopped at Edsa, Pasay rotonda beside the kabayan hotel to dine. I'm so excited to taste my favorite meal while I'm waiting. The food was served and to my surprise, the plate havent filled just like before a long time ago. It is not the Lauriat that I saw before. Why? Because the serving food is few. There is no more siomai on the plate, the pancit canton was too few, its like a food for the baby. The noodles they used are the noodles in the wonton noodles. Pancit Canton noodles are thicker than the noodle soup. Taste is not superb. My wonton noodles soup is not hot anymore, lukewarm. The noodles was too soft including the wanton, I believed this was overcooked. The overall rating is not satisfactory, failed in other word. The standard is deteriorating. Hope this could help Chowking to improve and satisfy their customer. Thanks

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9:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chowking cashier tung laging nasa drive thru

Decamber 08, 2018 12:03am nag drive thru kame then ok na lahat ng order pag abut samin naka lampas nakame ng window then napansin ng husband ko na parang kulang yung laman ng plastic then nag park kame pumasok sa loob husband ko para itanung bat wala yung bunchi sagut ng kahera hindi daw na take order hindi kase namen makita yung receipt that time so . Unalis kame ngayun nakita namin yung resibo natale order yung buchi . How can we refund it ? Sana bigyan pansin nyo tong message nato . lagi kame jan bumibili ng pagkain sobrang gustu ko yung food nyo kaya sana mavasa nyo to godbless .

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12:31 am EST
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Chowking service

Just want to address my concern to this store, Golden Foods Inc. Alphaland Southgate Mall Branch twice na kaming kumain and the crews are "BASTOS" WALANG GALANG sa mga costumers. The first one is the cashier sobrang sarcastic, walang galang 2nd is today named Albert Acero Jr. We asked favor for chili sauce and calamansi but he replied in sarcastic way and said "ilan ba kailangan mo mam lima, anim, sampo? Is that yhe way you trained your employees?

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Chonalyn Tejido
, US
May 15, 2019 11:26 am EDT

Kumain kami sa chowking terminal 3 last may 11, 2019. Napaka rude nung MAC/MACY. nanotice namin na naka next counter please parin sya so inabot ng kasama ko na pakelamero skanya sa isip n baka hindi lang natanggal, sagot ba naman dyan lang yan at padabog niyang binalik kasi mag next counter daw sya kuno. Napagsabihan ko yung kasama ko o ayan sa pagiging concern mo natarayan ka pa. Habang inoobserbahan ko siya hindi naman sya nag next counter open parin counter nya. Wala lang trip nya lang ilagay dun at magsungit.

At ito pa nung magbbyad kami wala siyang panukli kaya sabi nya ibabalik nalng nya. Natapos na kami lahat lahat kumain hnd naman niya binalik yung sukli so lumapit ako. Pinagtawanan ba naman ako kasi barya lang yung kulang nya skn sabay sabing e wala nga akong barya. So ano ako pa mag aadjust? Kahit barya lang yun hnd mabubuo ang bente kung wala yun.

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A
10:12 am EST

Chowking chowpan

Umorder ako ngaun 12/6/18 11:45pm ng 3 chowpan 3 halohalo 1 wanton 1 kang kong at isang chicharap
Tinannong ko ang cashier habang bc mag chismisan ang manager kung ok na lahat at onulit ko pa sa knya ang sabi nya ok na daw...tapos wala na syang binigay na resibo...ng dumating samin ang order ay 3 chowpan isang wanton at isang chicharap...tinanong ko ung crew kung asan yung kankong ang sabi nya ginagwa pa daw...sinabihan ko ung crew baka maubos na yung kinakain namin ska dumating yung kangkong pero hindi ako pinansin...ng naubos na yung amin kinakakin wala pala talaga na pounch yung cashier na naka duty ngaun lalake at yung halohalo isa lang na pounch nya take out pa dahil sa kakachismis nila ng kanyang manager on duty...kahit ikaw maiinis sa ganun d ka manlang intindihin kwentuhan muna bago customer tama ba yang ganyan

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Chowking contacts

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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