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1 United States
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I wanted to book room, but wasn't sure about that. So I cancelled my reservation about 5 minutes after making it. I contacted customer support asking if everything was fine and was told that they sent me a cancellation email. But I didn't receive anything. I called again requesting a cancellation email and was told they need some time to do it. The next day I checked my mail and it was empty. I called my bank to stop the payment and they said they couldn't do anything. I had no other choice, so I filed a dispute. Ridiculous company.

Jan 13, 2016

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