Choice Hotels
reviews and complaints

When you check into a room they make you sign the registration card which shows the room rate on it. What did it say?

EVERYONE has spiders. Even you. duh

I had an overnight stay at the EconoLodge in Middletown, RI in March 2017. During the evening the rain had come down heavy and only to awake to the parking lot full of bits and pieces of the shingles from the roof causing the debris to fall and hit the cars in the parking lot and my car alone has significant damage. My car is black so this really stands out and it is only a 2017 vehicle. I am pushing to get my repairs covered by the hotels insurance company, but Mr. Patel is not very helpful and it is very frustrating.

I stayed at the Econolodge in Columbia, MO. for almost 3 weeks, spending well over $1000. During that time, I sustained a rib fracture from the slick bathtub. I notified employees of the hotel, but nothing was ever done. I have the ER documentation and the days I was at the hotel. Ever since then, everyone I have dealt with has been EXTREMELY rude. A gentleman hung up on me when I asked for his employee number. I am tired of being treated so appallingly, am in pain (was prescribed Norco), have a witness to the injury, and am going to contact an attorney first thing in the morning. I have tried to be nice, but no one will help me. All documentation is available upon request.

MY SON HANDED HIS CELL PHONE OVER TO THE DESK CLERK, SO I COULD BOOK HIM A ROOM. SHE REFUSED TO TAKE MY CC INFO OVER THE PHONE. MY SON IS NOW SLEEPING IN HIS CAR IN THE PARKING LOT OF A NEARBY WAL-MART. WHY WAS THIS ALLOWED, WHEN I KNOW FOR A FACT, THAT 99% OF THE RESERVATIONS THAT ARE MADE ARE DONE OVER THE PHONE USING A CC. AND NO, THERE WERE ROOMS AVAILABLE. IF ANYTHING AT ALL HAPPENS TO MY SON, I WILL HAVE MY ATTORNEY CONTACTING YOURS. THIS WAS TOTALLY UNAVOIDABLE., THE DESK CLERK WAS RUDE, AND WOULDN'T EVEN LISTEN TO EVERYTHING I HAD TO SAY. OH, I KNOW THAT 1 TYPE OF EACH ROOM IS HELD DUE TO T HE POSSIBILITY OF OVERBOOKING OR A POSSIBLE MAINTENANCE PROBLEM. IN THIS MORNINGS CASE, SHE JUST DIDN'T WANT TO DO HER JOB.

MARILYN BALGORD
[protected]

We had a 2 night reservation 10/22 - 10/24/08 at the Paris, Tn. 38242 Econolodge. After a full day's drive we checked in the late afternoon. We were assigned a room # 115. I assume we were the only people staying there as was the entire parking lot was empty. We went to the room and there was dog feces immediately outside the door. We did not bring our bags in and promptly went back to the desk and complained. The receptionist assured us that it would be cleaned up immediately. We then went to dinner.
Upon returning to the hotel 1 1/2 hours later the feces was still not cleaned. I went back to the desk and again complained and wanted to leave. The receptionist got the manager, Tanya. Tanya, at that time, was in the lounge. She, instead of taking immediate action and having it cleaned or offering us another room, blew us off and then instructed the desk clerk to charge me for one night only. And she did as I was billed on my credit card. I left disgusted with this hotel. I would not recommend EconoLodge with this type of customer service. I would rather sleep in my vehicle. Thank you. I should mention that the receptionist was very nice. The manager should be counselled and retrained in customer service and satisfaction or terminated.

The only thing stupider that calling an attorney for an issue like this is posting your name and phone number on an Internet complaint board.

As the others have stated - when you book a room over the phone, you use the credit card to hold the reservation but a card MUST be presented when checking in. This was completely avoidable, had you or your son done a bit of homework ahead of time.

"THIS WAS TOTALLY UNAVOIDABLE" So why are you complaining if your realize it was unavoidable? As a young man, I slept in my car many times - it didn't kill me.

How did you get injured? Was something faulty at Econolodge?

I went to one on the way to Florida- years ago. There were ANTS in the room. Not just one ant. But a group of ANTS. Never again will I go to an econo lodge. I can't even believe they are still around.

This hotel is the worst place I have ever been to in my entire life. My room was infested with roaches and the front desk attendant did nothing about it. He was well aware of the problem and didnt find it to be a big deal. I would not recommend staying at Quality Inn & Suites to anybody unless you are ok sleeping with roaches on your pillow. This place should be shut down...

I was staying in the comfort Inn in Westchester Oh, I was there on Business, I came back to the hotel opened the door, and the door closed to fast and amputated myy finger, the date of accident 03/22/1=2011 Their Insurance is Ohio Casulity and from the begining that Insurance has did everthing possbile to pay a liability claim, the Commpany that operates this hotel is Greene Magement corp we have asked numberous times from them to contact us to settle this claim, going on two months later were still trying to contact them.The Hotel mangement will not disclose any information on Greene mangement. we are tired of these stall tactic, we have demanded a settlement, for the second time. I was a invited paying patron, I deserve better service than this, as for the Insurance Co Ohio casulity they need to get busy and settle this matter, I have also contact Insurance Commission and Beter Business Bueaur as well. This hotel is a mess with the door, please let the public know about the saftey hazzard that exist at this motel, I do have photos of finger, which are to horrible to show on the internet.

Avoid staying at Comfort Inns. I stayed at the one in Skokie and had a major issue. When I called the corporate office all they said was that they had no authority over the individual hotel and thus they could not do anything.

To Whom It May Concern:
My name is Armando Martinez and I’m employed for Lockheed Martin at Fort Worth, Texas and my wife, Donna, works for the Government as a Realty Specialist also in Fort Worth and I’m writing this letter to Quality Inn & Room Stays.com for basically ruining my vacation at Galveston, Texas. It was an extremely unpleasant and upsetting experience for me, my wife and children and being taken advantage and loss of money.

We Checked-In to Quality Inn & Suites Galveston (see address below) on June 7, 2012 and Checked-Out on June 9, 2012. On the morning of June 9th, my wife balanced our checking account and found we were Double-Charged for one room by RoomStays.com for staying at the Quality Inn & Suites Galveston (see below).

Quality Inn & Suites Galveston
5924 Seawall Blvd
Galveston, Texas 77551

I immediately called RoomStays.com Customer Service. They told me that we had reserved two rooms at Quality Inn & Suites Galveston and I told them that this was not true. When we arrived at Quality Inn & Suites Galveston, we were given keys for one room for me, my wife and children to stay in. I was never told that we had two rooms reserved under our name. If that was the case, I could’ve resolved this issue the day we Checked-In. I do not understand why Quality Inn & Suites Galveston did not tell me we had two rooms?

Anyhow, RoomStays.com Customer Service called the manager of Quality Inn & Suites Galveston and explained the situation to the manager. The manager spoke to RoomStays.com Customer Service and they went ahead and charged us for the room we never stayed in and were reimbursed for only one night. I argued with manager to point that I told him to call 911 for being robbed and he told me to leave the premises and his property. My wife upset was upset and scared we started packing immediately.

I didn’t know what to do so I spoke to the manager again and I explained to him that as a consumer that I had been screwed and he would’ve done the same being in the same situation. He did give us a discount to stay another night but I stayed to appease my wife and children. I was embarrassed, humiliated and actually felt discriminated. I felt the same every time I walked through the lobby or when I walked by a Quality Inn Representative. Anyhow, I only received one confirmation email from RoomStays.com with the following information:

Itinerary Number: [protected]
Confirmation Number: [protected]
1 Room: Two Queen Beds Ocean View Accessible
Guest: Donna Martinez
2 Adults. 2 Children

I did not receive any other emails from RoomStays.com before I Checked-In to Quality Inn & Suites Galveston; we were only given keys to only one room and never told I had two rooms by Quality Inn. I want immediate reimbursement and compensation for my dreadful experience with Quality Inn Corporation. I hope I do not have to seek legal counsel on this situation.

Armando M. Martinez
109 Bolivar Drive
Weatherford, Texas 76085

Armando M. Martinez
JSF/F-16 Completion Supervisor
Lockheed Martin Corporation
Work Cell: [protected]
Personal Cell: [protected]

I will never order from the chef depot again. Although I am pleased with the items I ordered the customer service was poor. I spoke with Jessie and he was very rude and unprofessional. He sounded angry and made me feel as though i was wasting his time. My greatest regret is that I didn't record my conversations with him. Maybe ordinary customers aren't as important as restaurant owners or top chefs. I would like to speak to the owner and and express the need to provide quality service to all of his customers. A good customer service rep makes deposits not withdrawals. I recommend customer service training and anger management classes for Jessie. All I wanted to do is return an item and reorder the correct item. Jessie should not be allowed to represent this company!

I called the hotel before I checked in and was told by someone who identified himself as the manager that it would $118 for the first night, the hotel had a pool and it would be $149 for 2 additional nights. When I actually got to the hotel, I was charged $219 for 1 night and was told that I was unable to cancel the reservation the first night and that the hotel didn't have a pool. I then called the Comfort Inn 800 line to file a complaint, and the rep was able to get the clerk to drop the price down to $139 +8%. I was told by the manager that the hotel used a gym pool but it was only open during certain hours. The rep with the 800 line took it upon themselves to drop the complaint. When I talked to other hotel patrons, they stated they had the same problem with overcharging, and the manager stated he was running out of rooms, but the hotel maids stated that there were plenty of rooms. I will not be staying at another Comfort Inn again if this is how your managers behave.

While my friend was staying at a Comfort Inn and stepped out of her room for coffee, a security camera caught on film a guy (who was staying in the same motel, a workman working on remodeling) who snuck into her room through a closed window, stole her purse and left again. The police were terrific, but the manager would "comp" her only for one night instead of two. They're lucky she's not suing. Think of the next young woman you know and tell her Comfort Inns don't care about her security.

BEWARE of this hotel. After paying for two nights in Memphis, my boyfriend and I went to Beale Street our second night and our debit card was rejected, stating that we had reached our withdrawal limit for the day of $1, 000.00, which was NOT right. Sure enough, after consulting our bank account, the EconoLodge we were staying at had charged our card FOUR separate times in the same night. This was nearly an $880.00 unauthorized charge made by Econolodge in the course of a single day. My boyfriend called the front desk instanty and they had no clue on how to handle the situation (REFUND OUR MONEY? you took it out, you can put it back in!), they were rude, and acted as if WE had our information wrong. After nearly an hour of discussing the matter and being on hold, my boyfriend finally reached someone who assured us the situation was resolved. Low and behold, once back in Arkansas, our account HAD NOT been refunded. My boyfriend spent hours on hold trying to find someone who knew what the heck they were doing, while Choice Hotels held on to over $800.00 of our money for a $200.00 hotel stay. Finally, he reached someone who assured him the matter would be investigated and resolved within 72 hours. Wow, thats fast...Not. The next day my boyfriend received 3 calls while at work, an environment in which he cannot answer his phone, and was left a hateful voicemail by a customer service rep who not only got his last name entirely wrong, but declared that if he did not call back at once the matter would not be resolved. He called the next day, and they asked for personal bank information while he was sitting in his office, etc, etc, I cannot begin to describe the rudeness and unprofessionalism and waste of our time! Finally we were told the money would be credited back within 48 hrs. We shall see. In the meantime, we requested a free night, and were DENIED! They were nice enough to refund our $20.00 parking pass...thanks a million, EconoLodge. Not only this, but we were underwhelmed by our stay and the overall condition of the hotel. The downtown Memphis hotel is dirty, outdated, has an unfriendly and slow staff, and the best part was the cleaning lady opened the door on us after knocking once at 9 am the second day of our two night stay. Then she never came back, and rudely told US we should have put a do not disturb sign on the door when we saw her in the hallway. The rooms were dirty, and you could hear everything going on in the next room. WE WILL NEVER STAY AT A CHOICE HOTEL AGAIN!

When we went to check in we were told that dogs were not allowed but we had made a reservation with a dog included. So they decided they had to honor the reservation. Recently they had decided not to allow dogs. Having a dog is the only reason we stayed here. Well the place was dirty. They were refurbishing the place. I saw spiders in the room and then a ### roach ran across my husbands bed. We were so upset about the cockroaches (more showed up) that we slept with the light on to try to keep them at bay. I often travel with a dog and if the place is not good enough for my dog then it isn’t good enough for me. Since they didn’t want my dog staying there I should have figured out that it wasn’t going to be a good place!

This is the first Quality Inn we have stayed at and it will be the last one. I just wish they had a LaQuinta in the area. They are clean and take dogs. Imagine that.

I booked a room in Econolodge (Niagra falls-US) for the memorial day weekend. Just one night before our scheduled departure, my 2 yr old son fell sick (high temperature and coughing). We thought he'd be ok by next morning ... but next morning his condition worsen. I decided to cancel the trip and called Econolodge to cancel the reservation. To my surprise, the GM of hotel Mr. BS Patel, says that he would still charge me because they have a 48 hrs notice deadline. Mr, Patel does not understand that the health issues (specially of a 2 yr old) are not predictable under any set timeline. He surely must refund the money but argues that he won't. I am looking for options to get the money back.

I suggest you file a complaint with your CC company. This is what is known as services not rendered. Because a motel is not a tangible product that you can hold in your hand, it then becomes a service. If you did not receive the service, you have a right to have your money back.

I am just beginning a battle with an "Econo Lodge" in Monterey, CA. I was also charged for a room I did not stay in. I was mislead by the manager and the room smelled of a pungent odor which I believe was some kind of chemical used to cover up another odor which could be any source unknown. My friend has respiratory allergies and we were only standing in the room for about 2 minutes. We went elsewhere after returning the keys, and were told the room was "used" and they had a receipt (for the charge to my credit card) that said I had checked in! Unbelievable! Bad service, unclean rooms and misleading me about use of a roll away bed...I am not going to sit back and take this abuse of a profit hungry motel franchise that has NO customer service skills!

The manager at this hotel is not nice do not stay here or work there he fires the same day you start and he is unprofessional at his job he doesn't allow people rooms they are select people which is wrong

Owner has her family living on property they work 7 days a week.. no breaks... worst company to work for she try's to roll over our hours if we get overtime... worst management ever

My fiance and I rented a room at the Econo Lodge in Union City, GA. The room smelled of urine and the toilet when flushed would seem like it was getting ready to overflow. My fiance and I decided to leave and he went to the front desk to get a refund. The little man at the front desk had the nerve to insult me and my fiance by saying he knew all my fiance did was have sex with me, no refund. How dare he! He lied to us by saying the manager would be there the next morning which they were not, he lied to the cops and told them we were there an hour.(By the way, Union City Police are great!)
I would not recommend this hotel to any of my family, friends or other consumers. I guarantee they won't be in business much longer. Trust me.

this hotel took 150.00 from my account and said we were smoking in the room which we were not as we had our children and grandchild with us I am appalled we would never put our children in danger of second hand smoke we did smoke outside which was allowed as there were signs and ashtrays outside that said smoking permitted on premises they refused to give me my money back so I have opened a claim with my bank I have filed a complaint with the hotel and have sent a letter to the better business bureau I should have filed a complaint for false advertisemnet the photots online made the hotel look beautiful but it was a dump but we just figured lesson learned know what your getting before you pay ask to look inside and check things out if I had wanted a smoking room I would have gotten one and I would have gotten a separate room for the children but we have never smoked indoors so we never had a problem going outside I just feel it was al a big scam Thanks

Stay away from this place! Broken Air conditioners, lousy internet service and owners who are beyond rude! They play lets make a deal with rates (low for some, scamming others) and will throw you off of the property if you complain. Desks clerks are rude and unprofessional. The old Indian lady who owns the place will simply make you leave if you have a complaint about ANYTHING including maintanance. Rip off!

We stayed at Econo Lodge on July 18 & 19, 2017. During our stay we had dirty sheets on the beds. We had an extra adult which we had to pay extra for but received no extra towels. When we went to use the towels in the room they had hair balls in some. Others were dirty and stained. On white towels that is gross. They claimed there was wireless internet free of charge. We could not connect to internet. The room was very dirty. Next when we wanted to bath a child in the tub there was not plug to stop water. So the only choice was a shower. The sink had no plug as well, but it did back up if you ran water in it. We had one bar of soup and a hair dryer. Most places have bath stuff in the rooms. Not this room. And for breakfast a full continental breakfast? Cereal, toast, packaged muffins, coffee, & orange juice wasn't what we expected. Sorry but we will think twice before we stay there again. We could of stayed at Confort Inn for $10 more.

On April 1st, 2017 my family and I checked in to the Econo Lodge in Henderson, NC. We stayed in rooms 210 and 212, we were there for a funeral. Both rooms were a disgrace. Room 210, a king size room had a filthy bath tub. You could see the dirt stains on the tub, the shower wall and the shower curtain. Room 212 was just as bad. All of the beds, the king and the doubles in room 212 had dirty bed spreads on them. The bedspread in 210 was not only dirty on the top when I pulled it down to turn in for the night I found what appeared to be dried up pie crust. Just disgusting. There was no tissue in the tissue box, and room 212 had no tissue box at all. There was caked up dust everywhere. The windows had fingerprints and dirt all over them. Room 210 you had to slam the door for the lock to catch or it would pop back open. In room 212 the ironing board was left standing, my guess by the previous guest. The furniture was mixed pieces that did not match. The tables were chipped. If I wasn't in a rush to get to the service I was attending I would have checked out and stayed at the local hotel. I would think staying at a nationwide chain such as Econo Lodge that the dwelling would be up to par. I would not recommend this hotel to my German shepherd much less a person. I was and still am very disgusted by the conditions of the rooms. I would never stay at another Econo Lodge. My name is Ramona Conner and the room was booked under my husband's name Merril Conner

I am just beginning a battle with an "Econo Lodge" in Monterey, CA. I was charged for a room I did not stay in. I was mislead by the manager and the room smelled of a pungent odor which I believe was some kind of chemical used to cover up another odor which could be any source unknown (and probably DO NOT want to know!). My friend has respiratory allergies and we were only standing in the room for about 2 minutes. We were not offered a different room and after paying for the room, they attempted to add a charge for a roll away which was never disclosed upon check in. Because of the smell potentially causing respiratory distress, on top of not wanting to be gouged extra money, we went elsewhere after returning the keys. The next day I returned to request the charge be removed from my credit card and we were told the room was "used" and they had a receipt (for the charge to my credit card) that said I had checked in! Unbelievable! Bad service, unclean rooms and misleading me about use of a roll away bed...I am not going to sit back and take this abuse of a profit hungry motel franchise that has NO customer service skills! I am pursuing the franchise owner, then if not satisfied, will pursue the corporate offices of Choice Hotels!

I stayed at your hotel in Somerset Pa. 125 Lewis Drive this past weekend, 7-16-15 thru7-19-15. It was nice stay, the problem is I left a set Pajamas in the room 111.I called to see if they found them and they did ask them to send them to me, said i had to send a pre-paid box and they would ship back to me. Well the Post Office can't send a pre-paid box the box has to be weighed with the clothes in it .So we can't get the articles back.They are very light weight.I just can't believe that the hotel won't shipped it to me.It is very disappointing that they won't help us.I do know that i won't recommend your hotel to anyone.

We were in Room 125 and it was just as bad. Horrible horrible place.

June 11, 2017

Dear Mr. Nick Patel,

My name is Deborah Simpson. The reason I am contacting you is that June 8th, 9th, and 10th our family had a Family Reunion and we had a chance to stay at Econo Lodge, in Rock Hill, SC. I have stayed in other Econo Lodges and needless to say, our stay wasn't pleasant. First let's start with the charge on my debit card. Enclose is a copy of my receipt show I was suppose to have been charged $133.18, but when I pulled up my bank statement this is what I was charged.:
06/11/12 CHKCARDECONO LODGE ROCK HI SCUS   $143.97, this is a $10.79 difference. In room 230 when we checked into our room, there was a big hole in the bathroom door and bathroom floor was dirty. We reported that the same night we were in the room. On June 9th, my grandchildren came in and we were given room number 210. We were told that was the only room left. This room was a disaster, the shower rod was tore out of the wall, the knobs on the sink didn't work. You couldn't hardly use the sink. The tub was dirty, so they had to use the showers in other families members rooms. All the rooms were suppose to be together but they weren't. 225, 230, 231, 210, 111, 110 and 109. Room 231 the wash clothes looked dirty and we had to go to the office and get more. I believe the gentleman that work the mornings we were there was named Jim. He was a very nice man and has outstanding customer service skills.

Mr. Patel, I don't appreciate being given a receipt for one price and being charged another on my card. That's no way of handling business. When customers come to the Lodge they expect to have clean rooms, towels and wash clothes. I don't know if you are aware of complaints we had at your business, but this looks bad on you being a General Manager. I do expect to receive the money I was over charged on my card. I will also be sending copies of this letter to the main office and to the BBB.

Sincerely,

Deborah Simpson

I work for a hotel that is part of the Choice Hotels chain and I am very familiar with the Choice Privileges program. For the free night stays, those are part of seasonal promotions and they must be booked through ChoiceHotels.com in order to be valid and must also be redeemed through choiceprivileges.com. You cannot walk into a hotel and say you want to redeem your free nights, it wont work that way. Regular points are earned through any otehr stay at any of the Choice Hotels.All Choice hotels are required to post brochures, materials, and mats at the front desk explaining ALL these features. If by chance someone did not tell you the specifics, blame the hotel staff not the Chain. Front Desk staff are supposed to be trained to offer and explain the free program to every guest.

I stayed at Econo Lodge, run by Asian Indians, in the Andrews Air Force Base area, at 7851 Malcolm Rd, Clinton, Maryland. This was two nights in June, 5th & 6th, 2018, just a couple of weeks ago in room 139. I am still itching from the bites, presumably bed bugs that were in the bed covering. The carpet was sticky with gum splotches, or otherwise dirt tamped-down into the flooring. It was a smoking room by default, but the stench was so great that breathing caused the taste to concentrate in the back of my throat. The room needed a source of fresh air. The worst was the bed bugs, that after the second night were leaving evidence of their feasting. it was left on the front of my body and shoulder. Sleeping on my back, as it were, they must have been in the top coverings rather than the mattress itself. The bathroom floor squeaked beneath my rubber soled shoes and was sticky.
.

I made reservations with Econo Lodge in Kenner, Louisiana not realizing that the a facility would be in operation at that level of filthiness. I tried to get reimbursed for the reservation and the owner/manager (Paul) refused. The facility needs an immediate visit for health and safety. I tried to get something done through Booking.com because they are the organization I went through to make reservations, not realizing they (Booking.com) would even be associated with a facility of such filth. I have many photos taken in the room that was assigned to my family - prior to us unloading I went to check the room because the condition and smell of the lobby was disgusting. As I entered room # 106 the smell and filth was unbearable. I took a few pictures to have for proof of the filth. If you forward me an email address I will be glad to send the pictures for proof of the nasty conditions of the facility.

My wife and I recently registered with this hotel in Radcliff, Kentucky to visit our son in the military. We have stayed here once before with our dog. Our first stay was passable. This stay was horrific! Arriving on a Friday, we stashed our belongings and our dog. Our son and wife picked us up for dinner. We fed, watered and walked his dog and ours. We left the dogs together, since it's againest the law to leave them in a vehicle unattended. We went to dinner, came back and everything was fine. We made plans for Saturday to have a cookout at my daughter-n-laws parents house.This was 35 miles away. Saturday arrived, we were off and running, leaving the dogs to keep each other company. Approximately 3:30pm we returned to once again to water, walk and feed the pets. Returning at 7:30pm we came back to our room to find no dogs. We went to the desk clerk, who acted like we were bothering him(very arrogant attitude). My pets are trained guard dogs and would not have left unless provoked. He told us he would get the manager. When she came to our room she said she closed the wide open door and called law. She said the police couldn't do anything and that she was sorry! At that time she said that the dogs apparently unlocked the door. They told us that they tried to catch the dogs with no luck. We contacted the police. After arriving and taking our statement and further investigating, the officer told us that the camera in the parking lot was a live feed with no recording. What good is that? We checked with numerous tenants, who seemed to know everything about what happened, but did not see what happened to the pets. Plus there were numerous suspicious people around has if they were watching us to see what we would do. My wife was scared to death to stay there and wanted to leave, instead we spent the night looking for our pet, and our sons pet. We stayed and left early Sunday morning. On the way out of the office, I was asked if I wanted to stay another night. HUH! Do I want compensation? Yes I do! Will I get it? More than likely no. I think maybe what ever money you would refund us, you should spend on new personnel at this sight. I will never stay with your business again. Believe me, ALL MEDIA SOURCES that are available to me, will hear this true event. The sad think of this, is that these big shots in their suits won't even see this. You big shots ever hear of UndercoverBoss? Good luck to those who decide to stay here at this dump! P.S. Make sure you check expiration dates at breakfast, the yogurt was expired and the pastries were stale.

I stayed one night at a motel November 2009: Econo Lodge, 340 Upper Riverdale Road, Jonesboro, GA 30236, [protected]. I was severely hurt by bug bites while sleeping and had to seek emergency medical care the next day. And suffered for the next week. As of January 2010 there has been no resolve. I can only recommend you be very careful where you stay, never place your cloths or suit case on the bed.

I am appalled about the low standard of one particular hotel; the place is a disgrace to other Econo Lodge owners. Moreover, it is a disappointment for any loyal customer who has come to expect a certain standard from this line of hotels. My wife and I do not look for extraordinary amenities but we do appreciate clean surroundings and rooms. The premises are uninviting. To get to the room, the customer walks over a sticky outdoor carpet with pieces of litter everywhere. Going up the stairs, one is greeted by the smell of urine. Our room was in a horrible state. Apparently nobody cleaned the blades of the ceiling fan for months. The socket of the sliding door that was separating the living area from the bathroom had brownish build-up of grease and dirt. One was best advised not to look at the carpet lining under the Jacuzzi when walking to the bathroom. The most disgusting piece, however, was the bathroom sink. Even when wiped clean, it looked filthy. Discolorations of unknown origin gave the appearance of a clogged sewer that has just back flushed. If you happen to think that this is acceptable, you are invited to brush your teeth over this bathroom sink and you will soon begin to see my point, I must mention that the equipment in our room was not in proper working order. The TV set did not respond to the remote control. We notified the front desk about the problem, but it was not resolved to our satisfaction. This, however, was of lesser concern to us. Feelings of disgust at the thought of returning to our room every evening finally made us switch hotels. After two nights we checked out and moved to another hotel a few blocks down the road. This entirely negative experience gives rise to several questions. What are the standards that a hotel must fulfill in order to be registered as an Econo Lodge How run-down can a hotel become before somebody tells the owner that it cannot be operated as an Econo Lodge any longer? Whether or not you feel compelled to answer these questions, my decision is not to consider the Econo Lodge anymore for future vacation planning unless I have previously stayed at a particular location and found it satisfying. With only ten days of vacation I will not afford to waste even a single day with a negative lodging experience. NEVER VISIT THEM.

The motel was dirty. The carpet was covered with animal stains. The bathroom was dirty, ring around the camode, there was dirt behind the toilet. I hasn't been updated for a long time. They scammed us out of two payments for the room. Nick, the manager (I think) would not even consider that he collected a payment from Hotels.com and then another from our credit card. He is determined to keep both. We are seniors (husband is 88) and we were too tired from our trip to ask for another room. We did not know that Hotels.com was going to keep our money after a cancellation or we would have not paid again with a coupon.
Motels.com has someone who doesn't speak good English when you try to cancel and we did not know that they would keep our money. We have now paid twice for a horrible room.
Both places are scammers.

1. Makeup on the towels in the bathroom
2. Coffee pot dirty and had old coffee in it
3. Telephone very sticky, we had to clean it before picking it up
4. Spiders around the room
5. The picture speaks for itself.

This was the Econolodge in Lebanon in. 4/26/12

My husband and I were traveling to see our grand kids and stopped overnight at the E conolodge in Cave City Ky.
The hotel was off the chart horrible.!
First we had a coupon that said the rm price was going to be $35and newly renovated. They charged $45, some crap about a weekend charge.
We asked if the room had a fridge micro and we were told yes, only to get to the rm and find that not only were the items requested not there but that the cable had been ripped out of the back of the tv the door had obviously been kicked in before.
We went to the front desk and asked to switch rooms only to be told, If I need a fridge I could use the employee fridge in the main entrance. Mind you I need the fridge to keep my ice packs for my injured knee frozen.
They refused to switch rooms for us and were acting very put out by the request. So we asked to refund our $ and we were told NO! Corporate says we cant do that. So we stayed.
We returned to the Lobby to check local attractions in the area when 4 elderly people were discussing a refund as well. They told the front desk lady, ( who admitted she had no Idea what the policy is on a refund) that they had bed bugs in there room and wanted a refund. So the she called the manager and lied telling the manager the elderly lady was threatening her about calling the police.
Needless to say the manager came down, very put out and started screaming at the elderly couples telling them HE was gonna call the police.
The couples left without at refund.
If this is the corporate way, you can bet I will never stay in another of your hotels and be treated so badly again.
T Lane

While Traveling From Farmville, VA to Camp Lejeune, NC I had car issues, I had my sister who had just had surgery the day before and my 2 year old Granddaughter. The issue with the car was more than the mechanic could fix that day so we had to stay overnight at an Econo Lodge because it was the only hotel in the area. This was in Henderson, NC. The staff was not friendly and there was only one person on at a time. The room was nasty there was newspaper on the floor under the AC because it was leaking the light fixtures and any flat surface had cobwebs and dust all over them, the paint was chipping and scratched all over, words etched in the closet doors, Carpet was filthy and there were broken TV's on the sidewalk outside the rooms. The parking lot looked like the hotel was deserted and there was trash everywhere in the parking lot. the outside of the building needed to be cleaned or repainted and any landscaping needed to cleaned up. When we went to get our "free continental breakfast" at 8:30 we had to ask for coffee to be made and then he only made enough for one cup and acted like I was asking for the world. This was a bad situation for us already and was made worse by this experience. I will never use this facility again and will never recommend Econo Lodge to anyone. After sending my complaint in the corporate office never even contacted me, that leaves me to believe they don't care how they are represented.

Adventure to Vicksburg or how smell like a smoker when your not a smoker

I was very impatient to get to Vicksburg. Step down my bag in the hotel and drive to downtown then historical places where my priorities.

Well, it turns out to be another story. Fellow me.

I enter Vicksburg econo lodge front desk saying “hello, how are you doing today ?”, silence ! 5 seconds latter and louder I send “HOW ARE YOU DOING TODAY ?”, still the only thing I hear is silence.

30 seconds latter the person behind the desk (yes there is someone) takes plenty of time to tell me “I just can’t talk to you I’m too busy doing what I’am I doing”. It seems that at that precise time, counting the money where more important than answer a customer that is saying “hi, I happy to spent my dollar in your hotel”.

1 or 2 minutes latter, she decides it was time to take care of the costumer (me of course, still without any welcome), by complaining about the fact that the postal address attached to the credit card that has been used to book the room does not match my own address.

(I’m not fortunate enough to get a second home in Los Angeles), I’m only a stranger having some holiday in the US with a prepaid room from AmericaTours international and Instructions on the Voucher are very clear :

Bill room & tax to: AmericanTours International, LLC 6053 west Century Boulevards, Los Angeles CA 90045.

This person started to get very irritated, be unpleasant and calling the name of JESUS, as if I where responsible of her incapability to understand the situation.

At the end I get my room key, leave the desk and try to forget and forgive for that bad day. However, It doesn’t take too much time to realize that something was wrong with the room. It smells very very bad. Guess what, it was a room for smoker.

I saw red in my eyes, someone must be responsible for this. I catch the key, run toward the front desk. The Miss was not there anymore, instead a younger men kindly change the room number.

I don’t known why this person (the Miss), has reacted that way, when I enter the front desk. How could someone working at this position be so arrogant and so rude. At best it is unprofessional, here it is intentional too.

Let recap :
acte one : a very unpleasant person doesn’t take the time to welcome costumer
acte two : an incompetent person try to make you responsible of her incompetence
acte three : this same person takes decisions for you without costumer agreement.

This is my fourth time to the US, and the worst thing that hapend to me.

There is only one conclusion, this person don’t like black people, (yes I’am black) and I refuse to give one penny to a company with employees like Miss Tommie H. that practice racism. I refuse to let other fall into that trap.

BTW : Adding a drop of yellow liquid into an ocean of water won’t make called Orange juice in any way.

I started my membership in May 2018. I accumulated enough for a free night stay including the option of using my remaining points + cash for an additional free night stay at any choice hotel stay. Unfortunately, the website would not allow my husband to charge "his" card on "my" member account. Their explanation was to avoid fraudulent activity.Although I understood the reasons behind the safeguard, O was unable to find the rules and regulations or policy of redeeming points. Unfortunately, I did find this statement, "Choice may change the amount of Choice Privileges points required for a free night of any hotel at any time without notice. Choice may add, modify or delete Program terms or conditions with or without notice, and may terminate the Program at any time.You may not combine your points with points belonging to anyone else, including your spouse."

Baddabook baddaboom

The Quality Inn hotel in Carrollton is not the best place to spend the night when visiting Carrollton, Georgia. The room was uncomfortable and the guest who stayed at the hotel was very loud.

The employees at the hotel are very helpful in helping you get checked in and the parking lot was clean and there were good parking near my room. My biggest complaint is that the guest who spent the night there. I spent the night there on July 3, 2009 and there was a youth baseball team spending the night there because of a baseball tournament happening somewhere in Carrollton/West Georgia Area. The team was very loud and I could hear people talking outside my room all night from 10 PM until 2 AM. I didn’t sleep well as a result and I could not wait to leave the hotel.

Would I recommend this hotel? I would not recommend this hotel if you are solo traveler or traveling with your family. It’s a good place to spend the night if you are traveling with a group. If you are spending the night in Carrollton, try to spend the night at the Holiday Inn, the Hampton Inn or the Jameson Inn or drive 20 minutes north to Bremen and spend the night at one of the many hotels in Bremen. Although the hotel cost around $60.00 a night with a room with a refrigerator and a microwave, try to spend the night elsewhere if you can.

Stayed four days in January 2011...price different upon arrival, hidden fees(pet fee) not told when making reservation a week before. Thieves in the housecleaning area. One was arrested a week ago 3/2011. Had stolen items taken during our stay. Manager will not talk with you face to face. Need I say More! Negative Reviews from other guests...police are there every night, with a problems!

I read the reviews of the Comfort Inn in Toledo Ohio on Secor Road and did not want to stay but a large group that we were with had reservations so I booked. What a nasty place! Filthy carpet, dirty doors, and we had to change rooms because the smell was so overwhelming in our room. The suspicion amongst our friends was a very strong bug spray! It isn't hard to be clean. Never to stay at a Comfort Inn again, did I mention that this was the second Comfort Inn on the trip and I said the same thing that night?

The whole chain is a rip off, Pretty simple advertising, stay 2 get 3rd free.Nothing about points. Third night is in parking lot in your car with no ammenities,

I stayed at Cambria Hotel because it was part of Choice Hotels and it wold qualify me for a $50 card. When I checked in, my employer received a discounted rate. As I paid, I looked up my Choice Hotels member number so I could get my second stay recorded and even referenced that when I gave my info to the front desk agent. After my stay, I received a survey to my personal information. I shared that I was not impressed and found some stuff below standard. I did not give my personal information, but the GM of the hotel called me a few days later. I was shocked to receive the call because I intentionally did not include my personal information in the survey.

A few weeks go by and I log on to see how I could get my $50 card. I was surprised and disappointed to see my second stay not count toward the card. I spent the next 90 minutes on the phone with a total of four people - with a bulk of that time, 60 minutes or so, being time sitting on hold.

One person, Valerie, seemed interested in trying to resolve my issue. The other three people meaninglessly said "I understand" and did nothing at all to resolve my issue. At one point, after over an hour, I told a rep to either tell me I am receiving the card due to me or cancel my membership. At this point, she kept asking me for my name and contact information, something had given her (and two others at that point) already. She refused to cancel my membership, so I asked to speak to a supervisor. She told me it would be one minute. Approximately 20 minutes later, a supervisor came on and said that the hotel, not choice hotels, is responsible for accepting or rejecting my stay. I stated that I had never heard of the hotel until I found it on the choicehotel.com website and that they cannot just deflect responsibility to the hotel, because I trusted choicehotels.

I said that I was not interested in dealing with choice htoels anymore and that they will get the benefit of the 14, 000+ points I had (I could actually have purchased a $50 gift card for $22, according to their website). I knew I was taking a loss, in addition to the 90 minutes on the phone, but the principle of the matter made it the right thing to do with such a company.

My impression was worsened when the supervisor stated that the length of the time I was on hold to resolve my issue was out of their control - including denying that staffing the call center for the volume of calls they get was their responsibility.

I had to fight for the credit of my four-day stay a month earlier - another call with tons of time wasted on hold and calling multiple times before it was resolved.

I would have stayed at another hotel if I was not trying to earn the $50 card. To not be told that my stay would not or even may not count based on the rate they were giving me, I would not have stayed there. In addition, I am disappointed that my honesty was used against me in retaliation. I also did not appreciate receiving a call when I did not authorize my information to be associated with the survey.

I recently stayed at the Quality Inn Ontario Airport Convention Center, and booked the room on ChoiceHotels.com, expecting to get the rewards points and fulfill the requirements for the current stay 2 separate times get 1 night free promotion.

I selected the Stay and Fly Package, as I was going to stay at the hotel for one night and leave my car there. This is the PPKFLY Rate, and according to the website, is eligible for Choice Privileges points.

However, after 1.5 weeks, I never received points for this stay. I submitted an online webform requesting the missing points, and was told that the stay is not eligible for points. I called customer service and was told that the stay is not eligible for points. I asked to speak to the customer service representative’s manager, and the manager was rude to me, made me wait on hold, and then I was told that the stay is not eligible for points.

But I paid over $100 (with tax) for a hotel room, and parking, for a package that the website says is eligible for points. How can such a mistake by the Choice Privileges Rewards program be repeated over and over again? And on top of that, the level of customer service by the representative’s manager is below satisfactory, to put it nicely.

I called and spoke to a customer service representative, and was told again that my stay did not qualify for points because it was the PPKFLY Rate. I asked to speak to the associate’s manager, because clearly there had been some mistake. At this point I have filled-out 2 missing points requests on the website, and spent time waiting on hold, hoping to resolve this issue.

After waiting on hold again, the manager gets on the phone with me, and tells me that because my stay was the PPKFLY Rate, and I did not stay at the hotel, I only parked there, that I was not eligible for points. She was very condescending towards me and said she was sure that I saw that when I made my reservation online, I saw that it was not eligible for points. Then I explained that I did stay at the hotel overnight, and she did not believe me. She asked again if I actually stayed there, and got a physical room key, or did I just park there? I repeated myself, and said yes, I did stay there. Then she said that she had to call the hotel and verify that information, and then put me on hold.

I am pretty tired of being poorly treated, ignored, and put on hold at this point. Then, she comes back on the line and tells me that I did indeed stay there, and that I was not eligible to earn points for that stay because it was the PPKFLY Rate.
Why did she need to verify with the hotel, and put me on hold, if it did not change anything? Why did she ask me repeatedly if I stayed the night there? And why, when the online reservation system clearly says that the rate is eligible for points, why am I told that the stay is not eligible to earn points?

I have spent several hours of my time dealing with this. I have been a Choice Privileges member for 7 years, and I am very unhappy with the way things are going now. I have planned tens of hotel stays with this chain because of the rewards program, and now I am losing points, time, and money.

We have used Choice Hotels for a number of years, and usually stay in Comfort Inns/Suites. This February we took a motor trip down south to New Orleans, from New England, and used the online reservation service along the way. That was fine, BUT, upon checking in, we found that MOST of the franchise owners/Innkeepers were of Indian or Pakistani descent. While that, in itself SHOULD not be a problem, what we found was, having given these people our NAME, ADDRESS, PHONE NUMBER, CREDIT CARD NUMBERS and EVEN OUR DRIVER LICENSE (which they PHOTOCOPY) upon check-in at these places, we IMMEDIATELY began getting SPAM PHONE CALLS of INDIAN/PAKISTANI/FOREIGN CALL CENTER Origin on our HOME PHONE while we were away. When we got home, we had THREE WEEKS worth of SPAM/SPOOFED/SCAM calls on our answering machine and Caller ID; as many as SIX DAILY. This continued for FIVE WEEKS AFTER we returned home, as well. All in all, we received about 75 SPAM PHONE CALLS in a two month period.

While we have gotten these calls in the past, we had them fairly well 'tamped down' to only 2-3 weekly, and sometime less than six monthly with various tactics including picking up/hanging up without answering to break the calls and 'confuse' the robodialers, as well as using TWO CALL BLOCKING systems. Obviously, when we were on vacation, we were not there to do that, and the calls built up and increased in frequency as we went along on our vacation, and immediately afterward.

Coincidence? I don't think so. Most of these innkeepers were HEAVILY ACCENTED, telling us that they were NOT born in this country and thus were IMMIGRANTS. They EASILY could have friends and family back home to GIVE, TRADE or SELL our information to, and get us on all kinds of SPAMMERS LISTS overseas, where US. laws are not easily enforced. They think they are superior to Americans, ESPECIALLY if they practice Middle Eastern and other Asian religions, and feel NO loyalty to us, this country nor our laws. Most are simply trying to save up enough here to one day RETURN to their home countries to live in relative luxury there by native standards.

We complained to CHOICE HOTELS HEADQUARTERS in early March 2014, but they did NOTHING; did not even respond. (Of Course.)

From now on, we will give out a FALSE phone number on our registration forms; maybe the number of our local police department or sheriff's office. THEN when THOSE numbers get SPAMMED, then perhaps something will be DONE about it.

Just want to make sure that all you complainers of the "Room Guarantee" understand...the guarantee is for a room, not the room type!