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Choice Hotels International
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1.7 243 Reviews

Choice Hotels International Complaints Summary

43 Resolved
200 Unresolved
Our verdict: With Choice Hotels International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Choice Hotels International reviews & complaints 243

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10:26 am EDT

Choice Hotels International customer service

I have a choice privilege account that I have not used for some time. I decided to check rates for several nights/weeks I need in the Denton, TX area but when I try to log in, my account is locked. I tried calling twice but get stuck on long hold waiting for help. I tried emailing but their link bounces back every time! My account membership is RXS59681. I can spend my money elsewhere but if you are interested in my business, provide some help, please.

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5:19 pm EST

Choice Hotels International excrement left in toilet in assigned room upon check in

To: Choice Hotels Customer Service
From: Client #GP-OXR1002
Date of incident: February 11, 2019
Desired resolution: refund

1. Excrement was left in the toilet in the room we were assigned we discovered when we entered the bathroom. This appeared to be an intentional act. Whoever serviced the room did not do quality control inspection of the room which appeared to have been serviced in all other aspects.

This was the most disgusting experience for us as seasoned business and leisure travelers of the US and internationally.

2. Also, the hotel back entrance that we were instructed to use to get to our room did not require a key to enter. This door was not a secure entrance as the door was unlocked to the public and was in the back of the hotel way behind the main entrance. Lack of standard security for guests.

3. The room heater unit was off and the room was very cold and took a long time to warm. Properties usually leave the heater on low during the winter for the comfort of the guests.

After attending a family funeral had it not been so late in the evening and after a long day of driving we would have checked out immediately and asked for a refund. We checked out before 6:00 AM the next morning.

A very disgusting, unpleasant and unacceptable experience which questions our Choice Hotels patronage in the future.

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8:15 am EST
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Choice Hotels International service

My friend was insulted by a manager at the hotel because she had her own cup to drink orange juice in at breakfast. He came up from behind her and got in her face and started yelling at her. Everyone stopped and was looking at her. She told him she was sorry and that he could have the cup. He controls yell at her then he went over to the desk. When he came back he said we could have the cup. I told no to take it. We didn't mean to start anything. There was no sign about outside cups we wanted to drink out of our own but that was fine. I just wanted him to leave so people would stop looking at us. I also complained to desk manager which got no where. I am so disappointed that this is what started my Thanksgiving Day! I have pictures and plan to make them public. I have stayed here at three times never again!'

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4:49 pm EST
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Choice Hotels International choice hotel in harrisburg mississippi

11/17/18 booked rooms, several rooms had roaches in the bed and bathroom. I had booked for 11/17/18 and was going to book again for 11/18/18 but had hotel cancel the 18th due to the bugs roaches in the room. One of the rooms did not have the bed made. I was trying to book 2 nights to get the xtra bonus points. I however had to choose a different hotel in Hattisburg Mississippi that is outside the choice chain. This is not acceptable. I am very unhappy with choice hotel.

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10:30 pm EST
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Choice Hotels International hotel cleanliness

Hello my name is Troy Droegemeyer
I stayed at your 2520 Sterling Rd., Hollywood, FL quality inn and suites airport/cruise port south hotel on Saturday, November 10 .
This has been the worst experience I have ever had and hotel as I checked in at 6 o'clock and the room was not ready to give me keys and I walked into the room and there was construction workers there I want background with the front desk and asked for another room they said they had no other I want that two hours later and you are finally finishing up. I did not know that they did a bunch of drywall repairs and caulking and painting in my entire night was a disaster as I coughed the entire night because of drywall dust everywhere. And when I say everywhere I mean everywhere all over the sheets all over the bed all over the bathroom it was terrible.
A customer should not have to inhale drywall dust all night long I have pictures to prove it that place was a [censored] hole and it was wet paint and white caulking everywhere the construction worker to let me in the room said he couldn't believe it I was going to stay there that night .
I stay with choice hotels over 100 nights here in this place was on acceptable. So I contacted the office and spoke to "Dara"the assistant manager, and she said that they were going to give me 30% off this is unacceptable plus I had an additional $25 charge on my credit card so I paid almost $200 to sleep in the [censored] hole.
I have many other choices as far as hotels are concerned if you do not fix this you will lose me as a customer forever. This is unacceptable !

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Update by Troy Droegemeyer
Nov 16, 2018 10:31 pm EST

This is unacceptable

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lucretia1
, US
Dec 19, 2018 2:44 pm EST

We went to Louisville, Ky for a short trip from 12/14/18-12/16/18 and stayed at Econo Lodge at 1901 East Blue Lick Rd. Phone no [protected] DO NOT STAY IN THIS ECONO LODGE just nasty carpet filthy, furniture delamanating, bathtub no stopper, NO HOT WATER, Holes in walls not fixed or painted over, extremely poor breakfast choice basically none gravy and biscuit. No conditioner towels were old and dingy they need to use some bleach, no laundry bag heater in room hardly worked room had awful smell had to buy candle to light and get lysol spray before I was staying also outside in field where people that live there are throwing leftovers rats are present! This was the worst place I stayed in 30 plus years I will never stay at another Econo Lodge EVER! The only reason I stayed I had booked on lined and paid prior never ever again will I get sucked into that ordeal! Lucretia

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7:30 am EDT
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Choice Hotels International services received - condition of the hotel - kandi lenker rewards #gp-kll19274

Stay date: Arrived October 5, 2018 for one night on confirmation # [protected] and arrived October 5, 2018, for one night stay and parking for 7 nights for confirmation #[protected].
On 8/28/18, I booked a room through Park/Sleep and Fly for Comfort Inn & Suites BWI airport Reservation ID 1867963 Conf #[protected]. ($119.97). Same date I booked another room at Comfort Inn Conf #[protected] ($83.71 room only). On 9/4/18 I called to confirm both rooms and was told they didn't have them yet. I called 9/7/18 and was told no information available and to email them. I sent an email to confirm 2 rooms were booked under my name - no response. On 9/12/18 I sent follow up email, again no response. On 9/24/18 I called again and they said they had one room but no park/sleep fly. I emailed park/sleep/fly and they said it was reserved with a follow up email from them. They again sent the request to Choice Hotels and I was assumed by Park/Sleep/Fly we had rooms. I again called the next week to Comfort Inn and was told we did have two (2) rooms. What a nightmare dealing with them. I use park/sleep/fly at least 3 times a year at BWI and have no had an issue. Upon arriving, the lobby was kind of musty smelling and not very clean. We checked in and went to our rooms. The bathroom had a lot to be desired! Tub caulking was black and looked moldy? Loose toilet seat. Had to put towels on the floor as it was sticky and didn't want to walk on it. Pieces of the door and walls were falling off. I went to bathroom in the middle of the night and upon closing the door, the corner of the door fell off! Was an uncomfortable night (but we had no choice but to stay as it was late and other hotels I checked had no vacancy.) Morning checkout at 6:00 AM, there was no luggage racks to be found, no person at desk for quite some time. I went around calling out but no response. Finally someone arrived. Breakfast wasn't open before we left for the airport, but frankly, I would have been afraid to eat anything at this hotel anyway. I can say the transport to the airport was okay as was the return pick up but other than that, this hotel was horrible. I would request that we be refunded our payment on both rooms as this was not what we signed up for - I've stayed at Choice Hotels before and never have had an issue like with this Comfort Inn. I will never stay here again and now question Comfort Inn - I would appreciate a response from you as soon as possible. My email address is [protected]@hotmail.com

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Update by kandi lenker
Oct 18, 2018 7:32 am EDT

Please respond to kandilenker@hotmail.com

Update by kandi lenker
Oct 18, 2018 7:31 am EDT

Stay date: Arrived October 5, 2018 for one night on confirmation # [protected] and arrived October 5, 2018, for one night stay and parking for 7 nights for confirmation #[protected].
On 8/28/18, I booked a room through Park/Sleep and Fly for Comfort Inn & Suites BWI airport Reservation ID 1867963 Conf #[protected]. ($119.97). Same date I booked another room at Comfort Inn Conf #[protected] ($83.71 room only). On 9/4/18 I called to confirm both rooms and was told they didn't have them yet. I called 9/7/18 and was told no information available and to email them. I sent an email to confirm 2 rooms were booked under my name - no response. On 9/12/18 I sent follow up email, again no response. On 9/24/18 I called again and they said they had one room but no park/sleep fly. I emailed park/sleep/fly and they said it was reserved with a follow up email from them. They again sent the request to Choice Hotels and I was assumed by Park/Sleep/Fly we had rooms. I again called the next week to Comfort Inn and was told we did have two (2) rooms. What a nightmare dealing with them. I use park/sleep/fly at least 3 times a year at BWI and have no had an issue. Upon arriving, the lobby was kind of musty smelling and not very clean. We checked in and went to our rooms. The bathroom had a lot to be desired! Tub caulking was black and looked moldy? Loose toilet seat. Had to put towels on the floor as it was sticky and didn't want to walk on it. Pieces of the door and walls were falling off. I went to bathroom in the middle of the night and upon closing the door, the corner of the door fell off! Was an uncomfortable night (but we had no choice but to stay as it was late and other hotels I checked had no vacancy.) Morning checkout at 6:00 AM, there was no luggage racks to be found, no person at desk for quite some time. I went around calling out but no response. Finally someone arrived. Breakfast wasn't open before we left for the airport, but frankly, I would have been afraid to eat anything at this hotel anyway. I can say the transport to the airport was okay as was the return pick up but other than that, this hotel was horrible. I would request that we be refunded our payment on both rooms as this was not what we signed up for - I've stayed at Choice Hotels before and never have had an issue like with this Comfort Inn. I will never stay here again and now question Comfort Inn - I would appreciate a response from you as soon as possible. My email address is kandilenker@hotmail.com

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1:42 pm EDT

Choice Hotels International best internet rate guarantee report

Claim to price match other web sites but refused my discovery that Expedia was cheaper. Sent link to Expedia and they claim the lower price was not available.

From: [protected]@hotmail.com
Sent: Wed Oct 10 2018 11:09:58 GMT-0600 (Mountain Daylight Time)
To: [protected]@hotmail.com
Subject: Best Internet Rate Guarantee Report
Thank you for contacting Choice Hotels International
Your request will be researched, and you will receive a response from us within 48 hours.
Rate Information
Confirmation Number:
[protected]
Check-in Date:
Dec 25, 2018
Choice Booked Rate:
56.99 USD
Lower Rate:
54.00 USD
Found at:
https://www.expedia.com
Contact Information

Guest Name:
James Bolinger
Country
United States
Address:
210 San Miguel Ave,

Salinas, CA, 93901

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Update by Michael Bolinger
Oct 11, 2018 1:44 pm EDT

Sent at first - they said Expedia was higher. Not sure how 54.00 (which is 53.99 when booked) is higher than their price of 56.99 (both prices before tax). If they don't want to honor a guarantee they should just end it.

From: choicerate@choicehotels.com
Sent: Wednesday, October 10, 2018 10:43 AM
To: far_terrace2@hotmail.com; far_terrace2@hotmail.com
Subject: RE: Best Internet Rate Guarantee Report

Hello James,

I am glad you are interested in the Lowest Price Guarantee program! After reviewing your claim, I see that the competing website is offering a higher rate than the reservation made with Choice Hotels. As a result, the claim is not eligible for the Lowest Price Guarantee program.

If you find a rate lower than your reserved Choice Hotel on a competing website, you are welcome to resubmit your claim form and we’ll be happy to process your request at that time! Please visit our terms & conditions page for a full list of qualifications, or if you have any additional questions about the Lowest Price Guarantee program.

We hope to welcome you at a Choice hotel soon!

Mike K
Lowest Price Guarantee

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10:09 pm EDT

Choice Hotels International missing money

We stayed at a quality inn in woodstock, Il. We had money missing from are room and we talked to the morning person and the night person about it and got one story. But when we talked to the manager who I know took it he told us another different story. He denies be able to get into are room. He also told is which I know their is a device u can use to tell who used a key card to enter our room. Well he did nothing about it. We went to the police and filed a report. When asked he denies having access to the rooms which I know is a lie and then he denies that their is a device to read the door locks.

I just started working at a hotel and know the manager has access to all rooms and yes their is a device to read the door locks. Why would he denie it and say he has no access if he didn't go in room?

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3:07 pm EDT
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Choice Hotels International summer promotion

In July Eugene Oregon I had 4 stays booked at Comfort Suites.
Because the hotel could not extend/ rebook me at the same rate, I had to book myself 4 separate times to get the days I needed. In July 2018, I had 4 stays.
1. When combining my 1st stay with my 3rd (nonconsecutive) qualifies me for 1 gift card.
2. Combining my 2nd stay with my 4th (nonconsecutive) qualifies me for a 2nd gift card.
3. Finally I also had a 5th stay 8/3 in Nellis, Nevada.

I was sent 1 gift card, and all supervisors I spoke with COULD NOT defend in writing (promotion rules) why I should not receive the second gift card. They just told me to go to the website or read the rules. I said I did read the rules and that's why I am calling, because it states no where in the rules, how my circumstance should not qualify me for the 2nd gift card.

A particularly rude supervisor Mario #121780, refused to give me anyone else to speak with, saying "there is no one else". He also, I am assuming wrote unfair and untrue notes in my account, so that no one else would help me.

My request to resolve this issue is for the $50 give card I earned.

More backround information:
Summer 2017 I booked 2 rooms at a quality Inn in Eugene Oregon, for a total $2000 2018 Summer I spent approx. $1300. I've qualified for GOLD recently.
Not to mention my other frequent stays in Eugene Oregon over Thanksgiving and other times.

For future promotions, maybe award members for total amount of days or $$$$ spent at your hotels instead of "qualified stays", because your summer promotion as written actually REWARDS customers for checking OUT of your hotels and spending LESS with your company. Had I known that this is how your company was going to "reward" me for my lengthy and frequent stays, and spending large amount of dollars in your hotels, I would have definitely CHECKED out multiple times and spent my dollars elsewhere...OR I would have just taken my total business elsewhere, like I can see on BBB website, many other customers are doing. I have several rentals in Eugene, Oregon and often I need to book more than 1 room for at least a week, to do repairs resulting in thousands of dollars spent at hotels, not a few hundred vacation dollars.
One would think, ego-driven supervisors would keep matters professional and not make it personal when dealing with good paying customers/ Gold Members.

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9:36 pm EDT

Choice Hotels International running bank card several times when it was approved each time/paid cash and got receipt for $0.00 charged

Econo Lodge (176644)
Jackson, MN
2007 Highway 71 North
checked in by gm
After running my card four times, with "approved and accepted" each time on the signature pad, I got flustered and paid cash. Got a receipt for no charges against my card. 09/03/18. Rm # 24. Invoice #'s [protected] for $87.89; [protected] for $87.89; [protected] for $164.79. She ran my card four times for one room. This person took change from cash drawer for the four $20.00 dollar bills I gave her. gave me my change and put the rest of $100.00 cash in a different drawer.
I filed a complaint with my bank. because I signed they said it was legit. that woman charged me a week after I left and the above transactions were reversed.
I was traveling/ moving from MN to AK. I am now 3000 miles away and $90.00 short of funds I was counting on having.
Why was one of the charges double; why did she have to try four times when I saw it was approved? Why didn't I go to the Super 8 next door? Why was my name on the receipts I got "lafavor, james".

Barry LaFavor

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Update by Barry La Favor
Sep 21, 2018 9:40 pm EDT

Mistakenly wrote four $20 instead of five $20

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10:36 pm EDT

Choice Hotels International quality inn sacramento convention center

I booked two room on July 28th to celebrate my birthday in Sacramento. To begin with they gave us a room that was occupied and we walked into the room with people in it. Then they gave us a room that was not clean and another where we kept getting locked out of. We had to go downstairs to get keys three times for getting locked out. We didn't enjoy our night thinking that they would make the same mistake again and allow someone else in our room. We were late to begin with to dinner because of they're lack of customer service and ensuring that they were up to date with what rooms were occupied. Not once did they bother to apologize they just rudely give us our keys three times. When we came back from dinner we were locked out again. And since they didn't bother to clean the room we had to share a towel to shower with. Yes we could have walked downstairs for the 4th time but by then we were so irritated we just didn't want to deal with anyone that lacked experience and good customer service. I have emailed choicehotels.com 7 times to ask for a refund and they keep giving me the run around. They offered to give me 3, 000 points that would equal $300.00 and when i went to try and book a room instead of the value being $300 dollars it was about $10 dollars. Now I am not sure if this company lacks experience or they just simply don't care about their customers and care more about making money. They have tried to ignore my emails over and over again and I have asked for a customer service telephone number and instead they provide me with the same email address that gives me the same inexperienced individuals that I have been dealing with since the beginning. I do not recommend anyone to go through this company they have horrible customer service and obviously their supervisors and managers do not have a clue how to satisfy a good customer instead they try to ignore the issue.

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11:19 am EDT
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Choice Hotels International hotel reservation

Choice Hotels has a lowest rate guarantee in which they promise to match and give a $50 debit card. I sent in my firm and after over 24 hours Corey C. told me "they couldn't find it" So I sent them print screens of their rate and the other sites rate(agoda) made contemporaneously. The still have not responded after 3 full days to that or ant of my folliw up emails. I have left voice messages no one ever answers the number for that service. The general number is answered but they try to transfer me to the same number that no one answers. I have talked to over 15 people but not even the supervisors can help and they readily admit that they can't match the price I got. They absolutely refuse to honor their promise even when told a complaint is being filed.

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Update by Kachnik
Sep 12, 2018 11:28 am EDT

I filled out a form for the lowest rate guarantee because I found a lower price. Over 24 hours later I received a reply from Corey C. that he "couldn't find it" I immediately sent a contemporaneous print screen of both the lower price on Agoda and their higher price. Many follow up emails voice mail messages unanswered phone calls over the next three days has resulted in no response what so ever. The number Corey C. gave is never answered. I have been on hold for several hours at the general number and even the supervisors ADMIT they cannot match the lower price but they all absolutely refuse to honor their promise to even match the price. let alone give the $50 gift card that is promised for finding a lower price.

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10:46 am EDT
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Choice Hotels International quality inn near finger lakes and seneca falls, 2468 mound, rd, waterloo ny 13165; hotel cleanliness and services

We stayed at on the 2 to 4th Sept. We where very dissapointed because

1. We booked because they had a whirlpool and swimming pool to find the whirlpool was under Mtce on this busy weekend.

2. The hotel was filthy in all aspects - see photos. Even where you would expect leanliness like the fittings in the bathroom.

3. Breakfast layout was chaotic.

4. Dead bird outside our entrance despite having told Mgt.

5. Noisy ice cooler outside our door

6. pool area not maintained

7. carpets filthy

I suggest you get contract cleaners in and a maintenance team. Management need to be trained in what to look for.

It was disappointing as a special occasion for me and my partner and the word "Quality " as in Quality inn is a mis interpretation

Elaine Custers Room 116 - email [protected]@gmail.com

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12:54 pm EDT
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Choice Hotels International room facilities

We are currently staying at Hotel Principessa Isabella in Rome 2018/08/26 to 2018/08/30.

Nice accommodation but very limited service. No tea or coffee making facilities in the room & a €5 charge to get it yourself from reception area - only during the day hours. Very frustrating as it is well away from local cafes.
We have never been in a hotel that does not provide such a basic facility.

Rob +61 [protected] (available Italy hours).

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1:27 am EDT
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Choice Hotels International promotion

I have unfortunately tried to give Comfort Suites customer service a chance to try to work at making things right with this. I was tossed around today from person to person. I had a tally of 25 people! I was on the phone from 10 am to 3 pm. When I gave up for the day.
This spring I worked towards the stay two nights, and get three nights free. I actually ended up staying three nights that were all booked using their comfort suites site. That is all I was told about the requirements about this promotion. Well today, I called to use my free night stay. Was told I did not have enough points. Points? I was never told points had anything to do with it? So let me explain this to you, Each hotel gave me about 1, 100 points for each night. Then given 6, 500. That was for my free night stay. The place I was trying to book needed 25, 000 points. OK, so its an equal or lesser value? so I looked up the places I stated at to see how many points it cost for there. The first one was 30, 000. The second one was 25, 000 and the third one was 40, 000. Wow so I was not looking for my free night stay to be more than what I stayed at. I did an experiment and tried to find the lowest point reservation I could. Which was a motel in Portland. It had one start on reviews. It was in a crime and drug rated area and that reservation took 12, 000 points. At this point I called the customer service back and started my way back up. Explaining about how I was never explained about this points being apart of it. How I actually planned my trip of these three stays around Comfort Inns so that I could get in this promotion. Some of them costing more or being out of my way. Nobody cared. Some would say they were transferring me and put me back at the main menu. Some were just rude and hung up on me. Then I talked with one supervisor that just told me that well I can give you 2, 000 points. Ok not to be rude, but now that I know about your points that is now a slap in the face. He finally told me that I really should be calling the hotels... They are the ones that did the false advertising and never told me to the points. I asked him... Are you serious? That is what you want me to do? So, I called one first. I talked with a supervisor at the front desk who was leaving a message with her manager. She was furious and stated don't worry I have started something and there will be a call back to me regarding this matter. I talked with another hotel who actually was the one that told me about the promotion in the first place. He had been with comfort suites for 5 years. He was the one I talked to when trying t place the reservation. He told me to hang up and make the appt online so that I got in on this promotion. He told me that even his brochure said nothing about points just that both appts had to be made on choice hotels website. He took my information then gave me the managers email so that I can also email him this information. The third one I will call back next week when his manager gets in.
So, I tried to call choice hotels supervisor back to let them know what I found out when calling all these hotels. By now I had quite a few notes put in my file for he was rude from the get go. Stated he refused to go into circles and there was nothing to be done and hung up on me.
Is there really no resolution? I have started putting reviews up. Most of the places that I have put reviews already had kind of the same reviews as mine.

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8:27 am EDT
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Choice Hotels International poorly managed

We stayed 2 nights at this hotel and it was THE worst hotel we have ever stayed at. When we checked in and got to our room, it was not the type of room reserved, (king) so we went back to the front desk and was given the right type of room. The window in the room was partially open due the fact the screen was so bent the window would not close or lock. we fixed it ourselves. The coffee pot still had a dirty coffee filter in it and the pot had coffee in it as well. Then next evening we attended a concert, got back to our room at 10pm and it had not been cleaned. We had to call the front desk to ask for clean towels. After 30mins and no clean towels, we had to call and ask again. This hotel is in good shape, but is so poorly managed that it takes away from any good there is. We will never stay at this hotel again

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8:00 am EDT

Choice Hotels International room condition

On 8/6/18 my wife and I checked in to the Quality Inn (PA412) to meet up with other family members to attend my father-in-laws funeral. We unpacked and left the room to meet up with other family members staying at the hotel. We attended a family gathering and returned to the hotel around 11:00 PM that night. When we entered the room we noticed there was about 10-15 fruit flies in the room. We took it with a grain of salt and went to sleep. When we woke the next morning there was about 75 to 100 fruit flies in the room, they were everywhere. It was so bad we ended up going to another family members room to get ready to attend the funeral. Needless to say, we stayed at another hotel for the remainder of our stay.
Quality Inn (PA412)
1740 New Butler Rd.
New Castle, PA 16101
Account: [protected]
Room: 142
Check In: 8/6/18
Check Out: 8/7/18

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12:28 pm EDT

Choice Hotels International double billing!

In july 2018 my husband, an I were able to make a visit back home. With the help of my mother, son, an sister. They covered the cost of our 4 night stay, at the comfort suites north on dupount rd., from july 11 th. To checkout, on sunday morning july 15 th... The bill said zero balance due! Later that sunday afternoon, on our way home, I noticed they had charged my sister' s credit card [ 2 ] time's. The hotel manager has been contacted.!. She's the one, who double billed my sister. Now the hotel is giving my sister the run around! Because like any hard working person these day's, a dollar doesn't go very far.! An all she asked is to refund her credit card the $ 101.58 that her credit card was over charged! It's been nothing but a night mare. The hotel locked us out of our room the 2 nd. Day we were there. Said their was a $ 86.10 balance due on the choice rewards. So my husband had to pay it, to get back into our room.222 an to top everything off we got home. When I started to unpack a couple day's later, in horror, to find someone had stole both set's, of my wedding ring's, right out of my travel bag! With a value of almost $ 10, 000 dollar's! An the hotel, really did nothing but blow me off! An the! Same for their corp. Headquater's! Police say, pretty much they can't do anything, do to some travel non sense! So their you go folk's! An that's the god's truth! Sincerely deborah williamson p.S. Nothing but a terrible nightmare! My email is [protected]@gmail.com if anyone might have some helpful advice.

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5:34 pm EDT
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Choice Hotels International double charge

I made online reservation for a reserve now pay later room. Two days before arrival my credit card was charged for two nights. Upon arrival the clerk asked for my card and ID. She charged me for two days again. When I tried to use my card again in it was overdrawn. I called and talked to the clerk she said it was normal for them to charge double, in 3 to 5 days my card would be credited for the overcharge. I asked to talk to the manager, clerk said the manager was out of the country. I asked for his phone number, clerk refused to give me his number. She was very rude, called me a liar, later I called the office, she hung up on me and refused to answer the phone 4 times when I tried to call back.

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9:36 am EDT
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Choice Hotels International customer service

Calling them for service is a joke... There is no one that ever answers the phone. The recording keeps playing the same message over and over. I am a member with a "diamond" rating... And my calls were all made during the posted times they have scheduled on the web site... I have called them and waited 28 minutes then called them the next day and waited 17 minutes no answer.

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annafarris16
, US
Jul 03, 2018 2:42 am EDT

As an employee at one of choice Privileges hotels I have come across some very mean members, and I want to know how I can file a complaint on your members, so they don't continue to go to other properties and do the same thing as been done to me. We as employees, need a hot line or something, in our behalf, because these members go back and write bad reviews on our hotel because they can, even if the situation is beyond our control, and that's not right. I believe in guest first and all that, but sometimes we need to be protected too against some of the bad apples and there are a few. So I'm suggesting that you help us as employees to be able to contact someone and give the member number and have something posted on their file just like the are able to comment on our hotels

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annafarris16
, US
Jul 03, 2018 2:30 am EDT

How can a hotel employee file a complaint on a choice member

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Contact Choice Hotels International customer service

Phone numbers

132 400 1800 500 600 More phone numbers

Website

www.choicehotels.com

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