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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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3:45 pm EDT

Choice Home Warranty home repairs

Every time I call to make a claim they find a loop-hole and deny the claim! This company is a rip off. They lie to people to get their hard earned money. Don't be a victim like me.

I have called 3 times with different claims and every time they send someone out and I pay the $45 service call fee. Then they tell me it is not covered. The service company then quotes a huge estimate to do he work.

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6:07 pm EDT

Choice Home Warranty warranty coverage

Worst company ever, every time you submit a claim they come up with some bs reason that they will not cover the item, terrible service contractors mis diagnosis of failed parts almost every time . Will never recommend this company to anyone . All the service contractors that I have talked to do not like choice home warranty because they refuse to pay for legitimate claims or they have a hard time gettting paid by them . Worthless home warranty

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Colleen Nider
, US
May 09, 2018 9:58 am EDT

What a ripoff this company is! Their booklet says items are covered, but they EXCLUDE ALL working parts so you have no claim & they have no obligation. Don't waste your $$ here, you will be ahead to look for another company!

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Author of the review
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Donna Matlock
, US
May 11, 2018 6:38 pm EDT

This company is a scam, take your money and have every excuse in the book why it’s (Not Covered)

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K
3:31 pm EDT

Choice Home Warranty choice home warranty

I purchased a home last year and had a thorough home inspection which found no issues with the major systems other than age. I bought a CHOICE HOME WARRANTY to protect against major system failure. Three nights ago I came home to a warm house. I checked everything and realized the AC was running but not cooling. I called CHOICE and had to wait two days until late on a Friday for their chosen tech to appear. Shortly after I received the news that they were denying my claim due to lack of maintenance. Annual maintenance is required they said, even though I have only had the policy for %ten months. The AC system is 15 years old and my warranty document clearly states that systems fail after 13 years. The Claims supervisor, Gina, said people she knows service their AC system twice a year. Really? So I got a reputable company of my choice to look at the system and sure enough it failed due to age. CHOICE is a really bad choice. Don't waste your money. 699 negative reviews with BBB has them sliding towards a "D" rating. Beware!

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11:02 am EDT
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Choice Home Warranty scam. warranty for home repair/replacement appliances, a/c units, etc.

I have now had Choice Home Warranty for 3 years. While we have had "many" claims, from A/C several claims, most recently our stove that caught fire and got so hot stove top cracked, then refrigerator leaked all over the floor, freezes lettuce, temperature controls not working, they have "never" covered anything, until we just got the email back stating something to the effect of..."congratulations, your claim for your stove/oven has been approved in that replacement cheaper than the cost to repair. You can replace or accept the cash, although get your replacement quicker". If you don't want the cash, hit decline, which is what I hit. then it said I had to call." I called and the man I spoke with said "that was just basically a form/auto email that they sent out automatically and that I could get $299.00 sent to me. I have a Kenmore Elite, top of the line, and I asked if I could just get it replaced as I didn't know of what I could get with $299.00. He said, "we don't do price matching and we will send the check to you within 30 days. ARE YOU FREAKING KIDDING ME? We waited 3 weeks for repairman to be found and still waiting on check and scared to use oven/stove due to the fire. They "advertise" that they replace appliances "due to wear and tear over the years, etc". This was a TOTAL WASTE OF MONEY. AFTER 3 YEARS, I FINALLY GET ONE OF MY CLAIMS, BUT ONLY get $299 and NO REPLACEMENT or offer to REPLACE STOVE/OVEN. What a crock! Maybe I should sue them for false advertisement, since I see where they have been sued before and "after lawsuit, they agreed to CHANGE THEIR WAY OF ADVERTISING and basically tricking homeowners to believing they meant what they advertised". NOT!

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5:03 pm EDT
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Choice Home Warranty a waste, deceitful, a nuisance to consumers and vendors

This Deceptive company does not pay claims, loopholes for everything. Denied valid claim. Approved claims and denies vendors payment. If a claim is approved, its only for partial of payment. Offers incentives to cancel on good terms. Not licensed only ID. Suggest notifying Consumer Affairs, Better Business Bureau, Construction Contractor Board, Trust pilot, and Inc500. This company is Detrimental to HOMEOWNERS!

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9:51 am EDT

Choice Home Warranty home warranty

I used them for a year and regretting every minute of having a policy. Should have stuck with my instinct that these insurance policy rarely pay off. I am a landlord and when the dry crept out, you sent Choice. They are good at telling you all that is not covered. So it's due to clog vent and broken belt, maintenance issue, so not covered. Fine, thinking $180 part will do the job. Then the technician came back and told me now the motor is broken. I called Choice again and they just pushed me to deal with the incompetent technician. They washed their hands clean. All the while repeating that idiotic phrase over and over again blah blah. They will not work with the technician. They simply insisted on denying my case and left me to deal with the guy instead. I swear I will find every board to complain about them. They are only out for your premium, I sense very little effort in taking care of the customer beside having supervisor standby to make the claim denial more repulsive. Choice (North Carolina) is absolutely not helpful and constant evasive about their responsibility. Keep your 💰

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3:37 pm EDT

Choice Home Warranty tech service, subcontractor

As a Subcontractor who has provided services to clients for Choice Home Warranty I will say I will not provide any future services, nor would I recommend this Company to any Subcontractors as they do NOT pay for any services even if you follow their guidelines to a tee... We have even had them advise their clients to stop payments on checks paid to us for the "Service Call Fees" upon arrival. This Company is a "complete scam" and I am notifying the State of Virginia as to stop their practices in our State.

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10:24 pm EDT

Choice Home Warranty claim denied

Had. A leak in my refrigerator. Moved in 6 weeks ago. Called to have a tec come to look at refrigerator. He said nothing he could do it was the insulation between refrigerator and Freezer. So I asked will the company replace refrigerator since it can' t be fixed? He said warranty a joke and they will find a way to exclude it. After many calls and not be able to get last names or their supervisors I was offered 150. I can't replace any refrigerator with that. Can you please help me

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6:01 pm EDT

Choice Home Warranty air conditioner repair

I've had choice home warranty for a number of years.
I will say they did fix a few things.
I have had to battle with a number of times to get some of the claims covered.
Choice finds every reason they can to avoid paying your claim.
They deny claims due what should be considered normal ware and tare.
They say it does not matter how old your appliances are they will cover them, what they don't say is we will cover but not pay to repair,
Our air conditioner needs a new evap coil, they denied the claim due to grease and rust.
It has a leak, so that happens .
I get the unit serviced twice a year as we were told if you don't maintain your appliances Andes they will deny.
I did that and they still denied.
I had s toilet that needed a new flush pump, simple, oh no the plumber they sent put the wrong size donut in and the toilet started to leak, so he said we needed a new toilet, choice denied the claim saying it had rust around the nuts on the tank inside.
We were without a toilet over a week, so my husband hired anothe man to check it out .
There was only one problem, wrong size donut.
The toilet was fixed in 20 mins.
The people they send are often not qualified to do their job.
They all say they know choice finds reasons not to pay.
Please do not use this company.
That should not be in the business as they are not what they say they are.

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11:19 am EDT

Choice Home Warranty service and false claims

First I was lied to -They told me had a+ rating with BBB. Then told me they have excellent 5 star reviews-See all the complaints online. Third called the next day after signing up the night before and tried to cancel -took 3 phone calls after being humg up by the salesman I had -Jason(the lier) then took two more calls and waiting over a 1/2 hour to get someone. Then he gave me a hard time trying to cancel.
WOW!

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Vicki Fiehrer
, US
Apr 06, 2018 9:51 am EDT

Yep, we fell for this company. Hot water heater went out. We knew that it was a heating element. We had three scheduled appointments and none of those appointments were kept. Sometimes we were literally on the phone with these people for hours. Customer service is awful. After 7 days of being without hot water a technician finally arrived. The contract that we have states that if they cannot fix it they will replace it. The technician could not get the heating element Out of the Furnace. He came back two times and could not get the heating element to budge from the hot water heater. At that point in time he called choice and told them of the situation. Expecting that the technician would come and tell us that he had ordered a new hot water heater, we were very surprised to hear that they were only going to give us $225. That was the price of the two heating elements that we cannot get out of our hot water heater. When we called choice to remind them that their contract States unrepairable appliances will be replaced, we were told that they would not replace our hot water heater under any circumstances.
Please do not use this company for your home warranty. Please read the reviews and understand that these people care nothing about your safety and comfort.

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3:48 pm EST

Choice Home Warranty home warranty insurance

I had been a customer of choice home warranty for almost 3 years, paying $40/month for warranty on my appliances. I submitted my first claim in feb. 2018 for my dishwasher, which was leaking. Chw set up an appointment for me with an appliance repair company in a city 30 miles from where I live. The appliance company never showed up, so I called them. I was told that they do not service the village I live in, and the owner had informed chw of this. When I called chw they claimed that they were not aware of this, but I could contact an appliance repair company on my own, pay for the repair and submit the bill to chw for reimbursement to me. The company I called sent a repairman to my home the next day. He determined that the leak in my dishwasher was caused by a faulty hinge in the door that had caused the door to spring off its natural setting and let water escape from the dishwasher. He advised that both hinges be replaced in the door. He told me that he had to call chw for their permission to go ahead with the repair. When I had not heard back from the repairman for a week, I called him. He said that chw was supposed to have called me with the ok to perform the repair, and that I was supposed to call him to schedule an appointment. So I immediately called chw and was told that because the problem with my dishwasher was not mechanical, my claim had been denied. I asked to speak with this person's supervisor, and he told me the same thing. I told him that their failure to communicate properly with both me and the repairman was intolerable, and that it was ridiculous that they would not cover the repair of the door of my dishwasher because I was not able to use it without repairing the door. When he said that was too bad because of their policy, I told him that their communication skills were sorely lacking, and I told him to cancel my policy immediately. I do not recommend choice home warranty!

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6:16 pm EST
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Choice Home Warranty customer service

I do NOT recommend Choice Home Warranty. While their prices may be inexpensive, their customer service is horrible. It took six phone calls in one day to get an answer to my refrigerator problem. While it was finally resolved, the problem is a lack of communication between departments, but I wasted almost an entire day on the phone with them. I decided to switch companies and had to get angry with Ryan--a retention employee, who kept trying to get me to give the company another chance. I repeatedly told him NO and said I'd already switched companies. He was rude and arrogant. I don't lose my temper very often, but I lost it with Ryan.

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9:18 am EST

Choice Home Warranty pool spa warranty coverage

On Sunday, Feb 25, 2018, by pool/spa heater was running extremely hot, making all kinds of noise, and not heating the in-ground spa. Submitted a claim online to Choice Warranty and they scheduled a tech from Pool Motor Exchange to come out on Friday (3-02-18) to diagnose and fix the problem. The tech came out and diagnosed my problem (heat exchanger unit burned out) and the unit needed replacement. He submitted this information to Choice Warranty. Choice Warranty called me and informed me they would not replace my unit. They stated that since the problem was a heat pump, it was excluded from the warranty. I explained to them my unit was a Hayward Gas Pool Heater 400 BTU, NOT a heat pump. After 20 minutes of discussing their stance, reading the contract to them where it clearly states that a Pool Heater is included in coverage; only a Heat Pump (a completely different product) is the item excluded, the Choice Warrant service rep offered $300 to help me replace my pool heater, which is ridiculous when to replace the unit would cost $2, 000 or more.

I sent an email to the claims department with a link to a web site that compared a pool heater to a heat pump and asked them to reconsider their stance. As of today, I have had no response. I will continue to pursue the issue because I foolishly signed up for a 5-year plan. I expect this company to meet its obligations without putting its customers through this demeaning process of arguing and escalation whenever a claim is made.

Choice Warranty should have replaced my unit in good faith to me and/or at least offered a reasonable amount of money to help me to replace the unit. Their customer service is really unprofessional and they don't care anything about the customer(s).

"do not be fooled by this company they are unethical and will find every loop hole possible to avoid replacing or fixing your issue"

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1:45 am EST

Choice Home Warranty home warranty

On Thursday (2-22-18) my air condition was not cooling. Called Choice Warranty and they scheduled a tech from True Mechanical Heating and Air to come out on Friday (2-23-18) to diagnose and fix the problem. The tech came out and diagnosed my problem (condenser and coil leaking) and the unit needed replacement. He submitted this information to Choice Warranty. Choice Warranty called me and informed me they would not replace my unit. They stated since both the coil and condenser needed replacement I have not maintained my unit. I explained to them my unit operating since 1998. The condenser outside regularly cleaned by my brother and son and filters changed. Considering my unit is 20 years old it had exceeded the given time of function (10 years). American Home Shield has been the company I'd used for many years and they have serviced/repaired my unit so. They never stated to replace and it has cooled my home efficiently these 20 years.

I spoke with Choice Warranty supervisor Samara on 2-22-18 and she stated they would not replace my unit and she'd give me $200 to help with the cost of the replacement which is ridiculous when to replace the unit would cost $3, 500 or more. I asked for the manager and I was given Princess who stated to send any receipt, etc. I had as proof of what performance done on the unit. On 2-26-18, I got a call from Kendra of Choice Warranty who stated they have not changed their minds and they are not replacing my unit. I asked for the resolution department because I did not need to hear their repeated speech. I was transferred to Lenesha who stated again no and they won't give the $200 because I did not acknowledge they have gone above and beyond. This was so ridiculous and insulting. I asked for someone higher up and she said there's no one higher and if there was the answer would not change. At this point, I was livid, I asked for the cancellation department and she said she's that person. I told her to cancel my warranty with them and refund me my money because I am not satisfied with their warranty and services. Lenesha stated I am not getting my money back and I totally lost it. She kept stating all the months used up, which was not true. I just renewed last year for 3 years and 6 months. She finally realized her error and stated my refund would be prorated and I'd be penalized $50. This company is not ethical at all.

Choice Warranty should have replaced my unit in good faith to me and/or at least offered a reasonable amount of money to help me to replace the unit. Their customer service is really unprofessional and they don't care anything about the customer(s).

"DO NOT BE FOOLED BY THIS COMPANY THEY ARE UNETHICAL AND WILL FIND EVERY LOOP HOLE POSSIBLE TO AVOID REPLACING OR FIXING YOUR ISSUE"

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9:38 pm EST
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Choice Home Warranty ac

Policy number [protected], 2/18/17 we had an AC service call to our residence. The technician reported to us and included pictures that our coils and drain pain cracked causing water to poor thru out ceiling. The next day I received an email to call a claims representative and was told that the drain pain was not covered under warranty. When I asked about coverage for the coils she stated that there was no report of damaged coils that I would need to contact the repairman and have him call to clarify claim. I did so and he contacted Choice Home Warranty. When I called back that stated that they have not received such amendment. I then contacted the repairman again and again he called them. Today they continue to deny any such contact.

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3:53 pm EST
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Choice Home Warranty home warranty

I have carried Choice Home Warranty since 10/17/2014.I have only submitted 5 claims.I have had multiple problems with Choice on 3 of these 5 claims.I filed a claim on my refrigerator in 9/2016 and it wasn't resolved until 8/2017.They only offered $450 to replace a $942 side-by-side refrigerator.One claim took 9 days to receive an appointment with a service technician and another claim took 6 days.CHW has problems getting the claims initiated timely, they are also using inferior service repair companies.Companies not calling to set appointments, not showing up for appointments, not returning phone calls, etc.These are the exact same problems that Choice was in a lawsuit over in 2015.Their advertisements on line and with BBB state: If the covered item is beyond repair, CHW will replace your unit with a similar or like feature model, or even send you a check to buy a new item.At CHW, we strive to deliver the best customer service to our clients.We know how important it is to maintain great customer relationships, and taking care of our clients has always been our top priority. The company always has been committed to resolving complaints made by dissatisfied customers.On the BBB site, it asks the consumer to contact CHW's Consumer Advocate, Tracy Mleczynski before filing a complaint. I called and left three messages, never received a return call or anything.I sent a certified Return Receipt letter to president, Victor Mandalawi as well.I never received a response or acknowledgement from him.Now, CHW is refusing to repair my washing machine water valve.They're calling it a Hose Bib, which is an excluded item in the contract.By definition on multiple web sites, a Hose Bib is an outside faucet.I have just filed a dispute with them and am awaiting for mitigation or arbitration.CHW have only 1, 5 stars on YELP, 1.1 star on mythreecent.com.I should've done my homework before signing up with CHW I will definitely be cancelling their service as soon as my mitigation completes.

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8:21 am EST

Choice Home Warranty appliance repair/replacement

I was pleased with the service I have/had received until they told me the value of replacing my high-end appliances. I had to make two claims at the same time, a stainless steel Kenmore Elite dishwasher and a Whirlpool Front Loader Washing machine. A technician was able to come out and [censor] the cost, which cost me $45 for each appliance. CHW decided that they would give money to replace both appliances. They were only going to give me $299 to replace my $700 front loading washing machine. They were only going to give me $179 for my stainless steel Kenmore Elite dishwasher.

I talked with customer service and they managed to offer me a repair for my dishwasher, but it would no longer be under any type of warranty. She also was able to offer me $349 towards a new washing machine.

I bought this warranty to make sure I would be covered, but this is not the case. By the time I pay the service fees, wait for repair or a replacement check, and pay the yearly coverage, I can replace my appliances with the money I save by not have a warranty.

Customer service was helpful, but this still leaves a very bad taste in my mouth and I will be researching a new company.

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2:57 pm EST
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Choice Home Warranty business practice

I was contacted by Choice Home Warranty with a very good offer for 6 years of coverage. I told the representative Tim Davis, I would like to review the contract with my husband and would call back if we accepted. He was insistent that I had nothing to loose and coverage would not start for 30 days and I had that time to review. He failed to mention the $50.00 cancellation fee noted in the contract. My husband and I reviewed and compared the coverage to our previous American Home Shield contract only to realize the coverage was terrible. Then we saw all the complaints on this company and obviously did not want to keep the coverage. I called the next day to try and cancel and it was a nightmare. They keep you on hold a really long time so I sent a request to the manager via email to cancel with no response. I called back and same thing, on hold 30 plus. When I finally told them this would be my last call and I would be disputing the charge with my credit card company they finally agree to cancel the coverage but it appears they are keeping the $50.00 cancellation fee. Although the charge showed up on my credit card immediately, it takes 15-30 days for the credit. Sam and Lewis were the managers I were dealing with and once Lewis finally confirmed he would cancel the policy he just hung up on me. This company is just trying to rip people off.

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3:19 pm EST

Choice Home Warranty can't get them to fix this plumbing

Since before Thanksgiving we have tried to get this company just to authorize a plumber to snake the drain. Our washer drain over flows but none of the other drains do. The first technician that they sent out looked at the drain and said that he would let us know when he received an authorization from the company. He called and said that the claim was denied.
I called the warranty company and the agent told me that the technician told them that he snaked the drain. We were standing next to him the entire time her was there and he DID NOT snake the drain. At that time the agent called the technician who admitted that he DID NOT snake the drain!
We were asked to get a second opinion at our own expense. We did get a second opinion and the plumber even called the warranty company. He told them that the pipes need to be cleaned out. They asked him several questions and then hung up on him. He called me back and relayed this information to me. I tried to call the warranty company back and received a recording stating that the office was closed. Which is strange because they claim to have 24 hour service.
I received an email indicating that the company needed to talk to me. I called and the agent informed me that the plumber told them that the pipes had collapsed. I told the agent that wasn't true. AND that we just need the drains cleaned out.
The agent asked me to call the technician and call them back. I told them that I doubted he would since they hung up on him! She told me to try and let them know what he says!
This is absolutely ridiculous! We have paid $60 twice to get this fixed and it still is not! The company constantly changes its story and I wish we could cancel and get out money back! If we had the money that we paid them then we would have enough to get the plumbing fixed ourselves!

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5:16 pm EST

Choice Home Warranty home warranty denied

After several months of being repeatedly called (unsolicited) by Choice Home Warranty (CHW) sales persons, I finally decided to purchase their contract to cover my home systems & appliances in July 2015. The salesman never asked the square footage of my home nor did he ask how many air conditioners (A/C) were at my home. I did ask him if all four of my A/C's were covered under the contract and he said only two would be covered. On 8/26/15, I called CHW and told them my living room A/C was not cooling. They assigned a claim number, [protected], and dispatch "Good Quality Heating & Air" to our home. The technician arrived at 3pm and replaced "contacts" on the outside unit, which did start the unit; however, several hours later, the system was still not cooling. The technician returned at 9:30pm and diagnosed that the compressor was bad and could not be replaced, hence he was going to recommend to CHW the unit be replace. (NOTE: The Good Quality Heating & Air technician was superb!).

On 8/27/15, a customer service agent for CHW informed me that my claim was being denied due to "pre-existing conditions" and added that my home was over 5000 square feet and should have been rated at a higher premium. I have resided in my home in San Antonio, TX, since Nov 2012 and the A/C in question has functioned in the TX heat from Mar to Oct in '13, '14, and Mar to late Aug '15; hence, I can't comprehend the denial based upon "pre-existing conditions". There is no way my wife would have put up without air conditioning for 7 weeks in July & August's south Texas heat! The technician who CHW selected told me that he has seen CWA often times deny claims when it will cost CHW big money! I terminated my contract with CHW on 8/27/15, inasmuch as they seem to be charlatans, and received a PRO-RATED refund of the contract price! As for the square footage of my home, had the salesman asked initially, I would have told him that the home was more that 5000 sf. Obviously, CHW has access to public records reflecting this kind of information and could have contacted me about any additional premium prior to my requesting service. Based upon CHW's technician's recommendation, I did replace my A/C system and would expect CHW to reimburse me for the replacement --$4000 (receipt will be provided).

There are several ligament Home Warranty companies out there -- CHOICE HOME WARRANTY is NOT one of them. If I'm reimbursed by CHW, I'll amend this post -- but don't hold your breath (I'm not)! BT him.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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Use this comments board to leave complaints and reviews about Choice Home Warranty. Discuss the issues you have had with Choice Home Warranty and work with their customer service team to find a resolution.