Menu
Choice Home Warranty
Choice Home Warranty Customer Service Phone, Email, Contacts

Choice Home Warranty
reviews & complaints

www.choicehomewarranty.com
www.choicehomewarranty.com

Learn how the rating is calculated

1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Choice Home Warranty has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Choice Home Warranty. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Choice Home Warranty reviews & complaints 1359

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest Choice Home Warranty reviews & complaints

ComplaintsBoard
H
1:41 am EDT

Choice Home Warranty repair/replacement of dishwasher under warranty

On 8/15/17 I was given an offer of $260 instead of repairing or replacing my dishwasher after getting a written estimate for the amount of $595. The contract states that "commercial grade" brands, such as a Bosch (the brand of the dishwasher in question), has a limit of $1000. I feel the offer of a $260 buyout is to low, because the unit would be impossible to replace for $260. I am thinking that I will take this to arbitration and share my experience with the facts on several social media outlets if this is not resolved in a fair way that can refute the costs I would actually pay to get the unit repaired or replaced.

Read full review of Choice Home Warranty
View 0 more photos
Hide full review
ComplaintsBoard
S
3:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Home Warranty a/c unit stopped working and chw declined the claim

If there is Minus Five star in the reviews, I would give Choice Home Warranty Minus Five Star. CHW is a BIG SCAM and they are defrauding the public. My A/C went bad on in middle of June 2017 night. I called CHW on next day morning. The A/C technician showed up day later. The technician showed me leak in the Evaporator Coil and made report and sent the Leak Check report to CHW. The CHW wanted some more pictures of the Leaky Evaporator Coil. The A/C technician came back again and I had to pay $125.00 for the second diagnostic check. The A/C company sent the second Leak Check report with pictures. Three days later when I called, CHW representative told me they received the report with pictures and it will be 24 hours before they will review and make any decision. Finally two days later CHW claim representative called and told me that the A/C evaporator frame is Rusted and the tube joints are corroded and it is not covered under warranty (read the small print). I argued and told the representative that in Common Home Warranty Questions CHW clearly mentioned that the age of a home or its systems and appliances does not matter. CHW covers items that are in good working condition and properly maintained. I said my home A/C was working fine but they don't listen . They were rude.
Finally, I cancelled my contract with the CHW and requested refund for the rest of the contract. I called an independent A/C Technician who found problem with the outdoor main A/C unit too. So I ended up replacing whole A/C system with new one. I paid $3800.00 for the new system
There are some Five star reviews saying... "The A/C went bad in the morning and CHW sent A/C technician in two hours. After A/C system check, the technician sent report and with CHW approval the A/C was fixed by the evening on the same day". I do not believe it because it took 21 days to get answer from CHW and I had several back and forth phone calls with CHW as well as the A/C company. Still I am surprised that how it was possible for other CHW customers to get their A/C fixed within one day. Just imagine how a person can live in Houston without A/C in heat index of 108 deg F in June -July. I do not recommend CHW to anybody. They are fraud and they should be prosecuted.

Read full review of Choice Home Warranty
View 0 more photos
Update by Suresh K.
Aug 02, 2017 3:32 pm EDT

I wrote several e-mails to CHW. Most of the time they gave very cold response.

Hide full review
ComplaintsBoard
I
9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Home Warranty ac

My AC died Friday, July 28. I talked to insurance They sent me a technician who stated that my compressor died to issue with a discharger. This insurance company declined my claim right a way and say this is due to lack of maintenance which technician himself said this can not be re predicted

All claim I opened with them was declined for some reason, this insurance is a scam and I am going to talk to a lawyer to sue them in Texas. The worst company I ever had

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
S
8:44 pm EDT

Choice Home Warranty ac unit stopped working and chw kept declining the claim

I have CHW and my AC unit stopped working in early July. Contacted CHW, they didnt send a technician on time, therefore with their permission I called Summers Heating and AC (local tech). Tech found that compressor needed replacement for a 17 yr old unit. I had done the maintenance (tune up) one month ago (in June). When I submitted technicians diagnosis (that clearly said internal problem with compressor and it needed to be replaced) along with the quote to replace the unit, the CHW claims agent declined the claim saying I did not maintain the unit without asking for maintenance record or having their tech come and check.

After pushing back and talking to their manager, she finally allowed me to submit maintenance record. They never called me with resolution, I called a day later to find out that did not change their decision - now they started saying it was not proper maintenance. I asked them to define proper maintenance and they said they are not in the business to explain what that is. After much push back they started offering 300, 400 and finally 500 as a courtesy. I didnt want their fake courtesy I wanted them to pay for this covered repair that was quoted as 3200 dollars.

I had another tech get a second opinion and his report clearly sated that the well maintained unit failed during normal operation - compressor needs replacement, recommending full AC unit replacement. Submitted this and now CHW came up with different reason saying it was not normal wear and tear. I asked them to define what normal wear and tear is and what is the warranty really supposed to cover, to no clear answer.

I went to BBB for help but they lied to BBB on their response and BBB closed the case. This company is a fraud - will sell you warranty confirming everything is covered as long as you maintain your unit and will look for any and all reasons to not pay for it. When I asked the question "how can you decide my unit wasnt maintained or it failed outside of normal wear and tear" their answer was simple - if it was maintained it does not break, normal wear and tear does not cause the AC unit to fail. What a lame excuse rather than accepting the responsibility per contract and avoid hassle for customer they simply kept denying the claim.

Details of my complaint is attached

Read full review of Choice Home Warranty
View 0 more photos
Update by Sushil Guragain, PMP
Jul 28, 2017 8:52 pm EDT

looks like the site only allows me to attach the picture so could not attach details - therefore adding comment with my desired outcome. My desired outcome is for the company to pay for the AC replacement I ended up doing due to the heat - could not keep fighting and live in hot weather. CHW - stop adding stress to the customers and cover for the type of issues the warranty was intended for.

For those of you who read this complaint, be aware, this company may look ok when there are smaller issues but the moment you have a real issue (the main reason you buy the warranty for such as AC breaks down during hot summer day), they will turn their back on you and leave you in a stressful situation.

Hide full review
ComplaintsBoard
M
11:42 am EDT

Choice Home Warranty air conditioner

Technician found a/c condenser coil leaking, technician stated that condenser was clean except for oil stain.Che denied the claim stating coils were dirty due to lack of maintenance.I advised them what technician stated and that I clean the coils monthly.Che advised me that they would not cover repairs but would offer me 250 dollars towards price of repairs.I declined and cancelled the warranty.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
K
3:20 pm EDT

Choice Home Warranty plumbing leak

I contracted with CHW for a plumber to repair a leak behind a bathroom wall and underneath the house at the tub. The plumber came out to inspect and I paid him the service fee. He claimed the tub needed to come out, the wall had to be cut open and would take all day. He also stated he would need to be paid up front per CHW and their fees for the wall and the tub. Long story short, I had to hire another plumber because this one did not fix the plumbing and damaged my tub. CHW said they did not want to get involved and told me I had to take the plumber to small claims court, when they were the ones who contracted this guy out to me. I am very displease and unhappy because I made several calls to them trying to get this matter resolved even sending pictures of the damages and returned checks and they did nothing. I would not advise this company to anyone.

Read full review of Choice Home Warranty and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jenny S Hoover
, US
Sep 27, 2017 1:07 am EDT

I had a similar experience with CHW on a home I purchased. The air conditioner went out, CHW sent a repair tech out who said the unit needed to be replaced, It was approved and replaced by the same company that CHW sent out, they placed the drainage tube from the unit to BEHIND THE WALL! Of course, when the unit was used for a couple of days I had flooding coming through the wall and covered the laminated kitchen floor with water, CHW techs caused major damage to my home that cost several thousand to repair, floor in the kitchen had to be taken up and replaced, 4 walls had to be either repaired or replaced, CHW "did not want to be involved" with the dispute or pay the cost for damages, caused by their inept techs. This insurance is a complete fraud and scam!

ComplaintsBoard
E
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Home Warranty hvac leak/failure claim# [protected]

I have been a top producing Real Estate Agent in the Austin area for nearly 23 years. I never fail to be amazed at the lengths a home warranty/residential service contract company will go to to avoid or decline coverage even on the most legitimate claims. In this most recent case, a long term client purchased one of the most deluxe plans possible from Choice Home Warranty, when purchasing a high end, recently built, quality condo in the Zilker Downtown area of Austin. From the Sellers Disclosure, through professional home inspection in addition to professional HVAC Technician of good reputation inspection, The Thumbs Up was given to the HVAC system, all working properly and documented. But, even after that, Beware the fine print that says rust will be a cause for decline of coverage! What HVAC unit in the world will not show some rust on the coil system if it begins to leak or fails!? This whole industry seems to be suspect, But Choice Home Warranty is now on the Top of my Sh.. list and believe me when I tell you, that the 200 Agents at my firm will hear about my clients experience at the Quarterly Meeting this week. Really bad marketing decision Choice!

Read full review of Choice Home Warranty and 1 comment
Hide full review
1 comment
Add a comment
E
E
etcountry
Livingston, US
Jul 25, 2017 5:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

CHOICE HOME WARRanTY lies, steals your money and does NOT check out contractors. After screwing up our a/c they said it is up to us to make sure their contractors do what they should. They just provide contractors

ComplaintsBoard
M
6:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Home Warranty salesman misrepresented coverages

Hello James,

I'm gonna take a moment to introduce myself before I describe my initial experience with your company after having switched over from American home Shield. I'm not real big into to tooting my own horn or sing my own praises, it's not humble. I do want you to ostensibly understand what kind of consumer I am and also understand that I typically have a 10 to 1 ratio of positive emails and letters of commendation to companies that have take care of my family and I, as opposed to what you will read below. I am a public servant, a former school principal, who left my position in leadership to be of more direct service to those in need. I'm a special-education case manager and I teach secondary language arts, so I in particular appreciate the importance of values in action. I received the gifted and talented rising star teacher of the year award some years back because my students, parents, and leadership saw a common vision for doing what is right for others. That is precisely what I am missing in my initial experience with your company sir. The values are lacking in how your employees deal with customers, and whatever vision you seem to purport, does not trickle down to the initial customers experience.

After many years of working with American home Shield, wherein they had done right by my family until we had a problem with our guest toilet system, I got a phone call from one of your sales reps after I put in an inquiry online.

The sales rep and I, and I am unsure if it was perhaps a subcontractor that works for you, but he was extremely knowledgeable, thorough, and kind in answering my extensive questions. My questions centered around our air-conditioning system problems and heating problems because we live in a home that has older units, but they have been serviced exquisitely by American home Shield and Vanguard, the two warranty companies that I've worked with since taking ownership of this house four years ago. As such, they have been maintained excellently, and I have service records going back to show that we have done our due diligence and there were no pre-existing conditions before I made the mistake of calling in a claim with my new home warranty company, your company, which absolutely falsely represented what was and was not covered when I initially spoke about switching companies to your sales rep.

In a nutshell, our air conditioning unit stopped cooling at the beginning of this week. I had just cleaned out the drain pipe with a quart of bleach, and replaced the filter, as I do on a monthly basis to stay ahead of any problems.
Last year, something similar had occurred when I was with American home Shield, and they had somebody out the next day. It turns out that our coil in the upstairs unit had become corroded and that frozen over. I'm shield chemically dipped it, refilled it with refrigerant, and got us back up and running! When I spoke with your sales rep, I specifically referenced the type of contract that I had with American home Shield in the coverage on my air conditioning and heating units. I was concerned that due to the difference in price, the covered services would not be comparable, so I specifically requested that he specify what was not covered because I needed to be sure that the coverages were comparable.

I asked the same questions several different ways and each time he responded in the affirmative. He assured me that anything home Shield covered under my last contract, would be covered under this new contract. I specifically asked questions about the ac coil and whether or not there were any hidden costs, fees, or there any exclusions under this potential contract with your company that would prevent any work from being done on the air conditioning unit in regard to the AC coil since I knew we had had issues with that the previous year. I was assured that it would be covered as long as there are no pre-existing conditions and we have kept up with our maintenance.

He said that I would need to read my contract and direct any more specific questions to the representative within Choice Home Warranty, as he was a vendor working with the company, so I did exactly that with someone internally with Choice Home Warranty. Does this mean that because he said take the 30 days to carefully read my contract, that he is allowed to flat out bold face lie and this represent what was stated in those first few phone calls when I was considering switching? He also stated there were no exclusions in this regard and not to worry. He emphasized that there was a 30 day trial period where I could not call in any claim and to please read my contract carefully during that time. I made the mistake of taking both of their assurances at face value.

A few days ago, M and M Comfort control air conditioning and heating came to my home. They were quick to take my $60 and slow to be thorough. He didn't even check the outside unit, simply went straight to the upstairs unit, called the air conditioning coil, had a brief conversation with me making it sound like there wouldn't be any issues with getting us up and running in the next two days, and was it out of my house in under half an hour. I watched him as he showed me that there was some condensation, but mainly a lot of rust/ corrosion my coil and said it needed to be replaced. I offered to take out my records from American home Shield to show them all the work that is been done and explained that the coil had just been asked to dip last summer for the same thing, expecting that he could either ask dip it or replace it. He specifically stated as I questioned the coils function and purpose that every air-conditioning units in the world of this nature has rust and condensation outside the coils based on their function. He did so because I was surprised to see any level of rust after they been chemically depth and put back in GOOD WORKing order last summer by American home Shield. Two things came to mind at this juncture. I knew this was expensive part because American home Shield had said that if I had another issue with it, they would probably just decide to replace instead of repair, so I had faith that my conversations with your two representatives had an accurate.

I was absolutely wrong! Much to my family's pain and suffering, as we have four children, the youngest, my son Aiden is seven years old and has severe allergy problems. The temperatures not household 90° as we waited in good faith for the part to come in. The day before yesterday, I received a phone call from one of your representatives regarding the repair. I called you back immediately and I immediately saw what people are referencing when they complain about your company online. Your representative explained to me that this was excluded in my contract, would not listen or be respectful when I asked her to pull up call logs or get a supervisor on the phone Who could investigate the situation because what she was saying was directly contradictory to the discussions I've had prior to signing up for service with your company. She wasn't just curt, she was rude. Her attitude towards my four children being stuck in 90° weather after I had assurances that this type of thing would be covered fell upon deaf, uncaring ears and she was quick to dismiss anything I had to say, not even letting me finish my sentences, I believe she was attempting to escalate this dispute as she began yelling at me, and when I asked to be transferred and threatened to cancel because of how I was summarily being dismissed after those assurances of been offered, she put me on a 45 minute hold, and then I was disconnected after waiting. I called back and was put on hold again and disconnected again. The simple fact of the matter is that I did my due diligence verbally, representatives from your company summarily lied to me, and now my family is suffering in 90° weather with a repair that at the very least should be made if your company was unwilling to replace the coil because it is a costly part. You can rest a sure that this is not the last time that I'm going to follow up on the promises that were made to my family and I. Simply kicking back in saying read your contract does not excuse your company from the verbal assurances I was given, and if anybody actually cared enough to do what is right by the customers you work so hard to attain, then somebody will be looking at those call records to help protect the customer in this case. I have done no wrong. I have paid my monthly fees and my out-of-pocket deductible's, and I receive nothing but heartache and discomfort, as we are now taking my son to the doctor because his allergies and asthma or acting up due to the human environment were being forced to live in as a result of your companies misrepresentation, negligence, and lack of basic professionalism in fielding a request for something very basic. Commonsense dictates that if every air conditioning evaporator coil has some rust and condensation on the outside, that when I asked about that part being excluded, I should've heard a yes and been told that that is specifically excluded because I would've never made the error of judgment in believing what your two representatives very clearly stated multiple times when y'all were attempting to earn my family's business as a new customer. I may not always do the right thing, but you can be damn sure that want to comes to the people on the trusted to serve as an educator, I would've never perpetrated the untruths that your representatives did, much less what I have been so unyielding and rude when a customer told me that something had been misrepresented or falsely stated when attempting to signed me up. I think it goes beyond unconscionable that this seems to be the excepted practice within Choice Home Warranty. I challenge you to look up my call records and you will quickly see that I am not incorrect in restating what I was told when I signed up for your service. These are the kinds of negative interactions that leave people with a bad taste in their mouth, and makes them less willing to believe in the basic honesty and goodness of others. Fraud purposes and intense, what's your company provides has been misrepresented, falsely portrayed, and is now not even up for discussion regarding my family's case. I was denied the right to speak to a supervisor, I am transferred and then disconnected every time I call to follow up, but I am not going away quietly. I would expect as a business owner who takes pride in his mission and vision, that perhaps you might be the person in a position of authority to actually do something about this injustice. Please feel free to contact me directly on my cell phone at 210–849–2866 as I am a reasonable, rational, levelheaded man who is willing to entertain some sort of meat in the middle solution. Well I will not except, and will not silently fade away from is the misrepresentation and [censor] and that your company has caused my family. Looking forward to hearing something other than a canned response from your PR department since you prompted people to contact you regarding issues with your company online.

Respectfully,
Michael David Tamaren, M. ED.
[protected]

Sent from Yahoo Mail for iPhone

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
M
5:38 pm EDT

Choice Home Warranty sales

7/15/17 I was contacted by Choice after an online quote request. At first Sales Rep was very nice and after continuing on would not accept "No" as an answer as I would need to speak with my wife before moving forward. I would try to say something and Rep would talk over me. If this is a precursor to their customer service I will not use them as a home warranty company. I see very good comments and very bad just the same when researching them but seems to be a 50% good to 50% bad.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
S
4:19 pm EDT

Choice Home Warranty warranty - washing machine

I switched my home warranty contract to this company after much discussion with the representative as of 5.1.17. I was looking to switch because the company I was with did not have service technicians in my area. The representative assured me that this was not the case with their company and assured me that they had 24-48 hour turn around time. I logged in 7.12.17 at 9:15 pm online to make my first claim and received no information so I called after noon on 7.13.17 to check the status as online still just said processing. I was informed that it could take them up to 48 hours to process the request for service. I explained that I was told that there was a 24-48 guarantee for service, the representative put me on hold and came back and said it would be until 7.26.17 before someone could come to look at it. I explained again the guarantee I was given when purchasing the contract. I then spoke to a supervisor who told me there was nothing I could do unless I wanted to pay for the repair and if it was approved they would reimburse their approval fees but it would take 30+ days. I told her that I felt like this was unacceptable as I have already paid for the contract to cover those repairs and I should not have to pay and wait for them to maybe reimburse. She didn't say anything put me on hold which I stayed on hold for over 40 minutes. I then hung up and called back. I spoke to 3 different representative who told me that they could cancel my contract but I would only get back the prorated amount. I explained that I wanted a full refund since what I was sold was not what I was told I was purchasing and I had only had this contract for two months. They assured me that there was no one else that I could speak with because the only other person would be the CEO and he doesn't talk to customers. I was then disconnected. I have reached out online but have not yet received a response.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
S
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Home Warranty does not cover items stated and looks to get out of any coverage

I called CHW to file a claim. After sending an electrician, they tel me it is not covered when I have a recording saying this is covered. They have the worst service and should be shut down.
If you google them you can see ALL their complaints
They sent out an AC person to fix my AC it turns out the wire from the air handler shorted . The AC guy did a temp fix and told me to call CHW to send out an electrician. They denied the claim although I was told DC elect. was not covered but AC elec. in the home was covered except for intercom, and doorbell. I have this recording saved.

Read full review of Choice Home Warranty and 1 comment
Hide full review
1 comment
Add a comment
D
D
David Complains
, US
Oct 31, 2018 11:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Because my A/C heat pump is missing a large amount of coolant and the technician is unable to locate a leak (which cost me $275) I am told that they will not honor the warranty as it not normal wear and tear.

ComplaintsBoard
P
4:05 pm EDT

Choice Home Warranty air conditioner

I called home warranty 9 days ago because my a/c stopped cooling. They sent a tech who said the a/c needed service because it was not running. He completed the repairs which last 4 days. He came back and said I had a leak and filled it with Freon. Three days later it stopped cooling again he came back and said the evaporator coil was leaking. Company said the tech said the unit was old and did not recommend repairs. Company offered me $570 for me to get it repaired or use money for a new unit. It is 95 degrees outside and the check would take 30 days. Heat index is 101. Check cannot be expedited, not their policy. Policy states if repairs cannot be done they will replace unit. They will not honor their warranty.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
D
1:38 pm EDT

Choice Home Warranty payment

When we singed up in 10/05/2015, we told them the service area. Once we were vendor then they were given us the area we don't service. We called them and spoke to Scott. He told us he will give us the payment after his meeting and the area we service they don't have work. The next day called and I found out that he was not with the company. I spoke to another manager. He told me that there is work in the area we service. Again it was the area we don't service. Called them again told them we can't work together. Told us that we will get the payment in a year. Told them that I had Invoices and can't invoice them. He said that is fine they have the work order and they will process them and we will receive the payment. In one year called them for payment and told me that those invoice that I couldn't bill we were not going to get pay for. Told them that you guys block us from doing invoices online and I was told we will get pay for it. They didn't pay us. They owe us about $3000. I will not recommend any contractor to work with Choice Home Warranty.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
H
5:22 pm EDT

Choice Home Warranty warranty coverage from choice home warranty

Please do not! use this company. They do not cover anything. Have a dishwasher that needs seals replaced, They dont cover seals. What do they cover.
A big rip off and scam.

Put in a claim for my pool, that was not functioning properly. Not covered either.

The money I am paying them I could have it all fixed.

I wish I had never signed on with this company

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
D
10:10 am EDT

Choice Home Warranty ac unit

I am a retired U.S. Army disable Veteran,

I suffer from breathing issues that has disable me from the military. My AC unit is not cooling my home that is needed for me and my wife. I was told by the customer service representative that no one will be available until Monday that I find to be unacceptable service.

From this service that is being provided I can on say that this company has no concerns for the customer but only the money. I am so disappointed with the service.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
D
3:29 pm EDT

Choice Home Warranty waste of money & sub par technicians

I am unsure why this company has the title of a Home Warranty Company when the list of exclusions is 3 times longer than what is actually covered. It is truly a joke! The caliber of “professionals” sent to my home was subpar to say the least. And if you're lucky enough to meet the requirements for a claim, I would advise anyone to lock up any valuable when anyone sent by this company comes to your house. They are questionable to say the least! One company (2 men) came out at 8:30 at night! I've only had 3 claims and it appears that none of the businesses have been official. It seems that the technicians are also the secretary. On my final claim, which was my last straw, I called the assigned electrician 4 times in attempt to schedule an appointment. He told me each time that he would call me at a certain time with a time he was coming out. Two weeks later, still no service or calls from this “electrician”. I called the company to ask for my claim to be assigned to a different company and was told he was the only one in my service area. I live in a very large city and this electrician had the area code for a neighboring state! After expressing my disbelief and anger, I was told that I could call someone out, pay myself and be reimbursed. I explained this is dangerous since every claim I have submitted has been denied and not paid. So after 6 months of just giving money to this company, 3 claims, NO paid claims at all….. I called to cancel. Save your money and please do not read the reviews from their site, they are hand -picked and do not express the real stories.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
L
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Home Warranty plumber

Mr smith plummber [protected] he sent a thug out and the young man lied and said he was going to bring me a part out for my stove but he came out for plumming issues and said he could look at two things so he looked at plumming and stove and had me to give him my model number of stove and never returned my call.. on top of that I told me smith I didn't know where the leak was coming from he sent an un experience person out that didn't know or look at anything he just collected my $60 dollars I told mr smith he should have sent someone out for a leak detected and I tried to tell him about the man he sent out never brought my part back he said the man don't do stoves I said well he lied to me and he got rude with me and been treating me like [censor] because I wouldn't sign papers to fix plumming issues until I could find out about my insurance everybody else on my claim has been nice besides him so now imma drop my home warranty with yall and go elsewhere because I shouldn't have to deal with this kind of treatment.. claim number is [protected] 7215 Harold walker dr Dallas tx 75241 I'm paid up for a year and I won't be renewing imma see if I can cancel early and get a refund

Read full review of Choice Home Warranty
Update by Latarsha bryant
Jul 05, 2017 1:21 pm EDT

Somebody from cooperate call me asap

Hide full review
ComplaintsBoard
T
10:02 am EDT

Choice Home Warranty warranty/customer service

I just want to advise how disappointed I am with this company. I put in a claim with the company regarding a plumbing issue and the guy they assigned never showed nor did he call to advise otherwise..so I contacted choice warranty back and they said all they can do is contact the plumber who advised her he was behind and will be there in two days and once again no plumber ..but this time I have a toilet leaking so bad into my basement it ruined boxes of clothes and house hold items, I had to place a large trash bag on my washer and dryer which cost around 2300 to prevent further damage from the leak. Very unhappy with the lack of concern with this company. I also adv them the water takes a hr to go down in the drain in the kitchen and you cannot live in that kind of environment with young kids and a heart patient. But no one seems to care.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
A
7:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Choice Home Warranty air conditioning unit

On Thursday, June 29, 2017, I called Choice Home Warranty (CHW) to report my broken air conditioner.

On Friday, June 30, 2017 at approximately 12:45pm, the assigned vendor, San Luis Air Conditioning (SLA) no pun intended, arrived to evaluate my unit. the technician reported I needed a new compressor. He went on to relate he could not replace it without approval from CHW.

Considering I live in Yuma, AZ, arguably the hottest place on the planet, I hoped CHW would make air conditioning repair a priority. Unfortunately, that was or should I say, "is" NOT the case. Why? Let me explain.

The tech informed me that timely repair would depend on when and if CHW approves the compressor replacement. At any rate, the earliest it could be done is on Saturday, July 1, 2017. I informed the tech that I'd already taken one day off work to have the unit repaired, not anticipating the a review process by CHW. I couldn't take another day (loss of pay) for him (SLA) to fix it. Consider also that the upcoming weekend is a holiday weekend so the earliest my unit would be Wednesday, July 5, 2017, a whole five days to roast in this Arizona heat and to repair my unit. Do I need to reiterate where I'm living and why?

I called CHW to complain, the representative (rep) told me that there are likely other customers in my area waiting for service so the company (SLA) doesn't have time to be concerned about my issue. That's funny since other customers didn't make my payments to CHW. Also, why should I be concerned about SLA's scheduling problems. This repair will cost me dearly with loss of two work days and the so called "small service fee." Other than me, who's concerned about that? This is woefully inadequate customer service. Do I have to tell them to allot enough time between calls to efficiently and effectively address issues, and to adequately respond to their customer's concerns?

The rep goes on to tell me he can do nothing until SLA sends them the required paperwork...(more down time). This is infuriating since they advertise their customers can expect repairs on the same day. That's laughable and less importantly, a bold faced LIE and borders on false advertisement. But that's an argument for another day. CHW does not mention it is only concerned about whether they have to spend some money to repair or replace.

The whole reason homeowners subscribe to companies like CHW who advertise repair or replace need items with one phone call. I am very disappointed in CHW and it's claims to be a credible and reliable business. Situations like mine can only interpret the way they deal with their customers amount to a scam.

The following is a chronological list of my dealings beginning 6/30/17:
4:37pm - Rcvd call from SLA stating they're still awaiting call from CHW about whether they will replace compressor.

On Monday, July 3, 2017, I contacted both CHW and SLA to get an idea about how much longer it will take to repair my air conditioner. They both played me against the other. CHW claims the only just received the “diagnosis” from SLA. When I made the follo up phone call to SLA, I was told SLA submitted the “diagnosis” to CHW on Friday, but when SLA contacted CHW on Monday, July 3, 2017 SLA related they were to, d CHW had no information. Later on Monday, July 3, 2017, I received a phone call saying CHW will not move forward on my unit because the problem was caused by over heating and cold have been prevented by routine maintenance. The replacement compressor costs $1, 300.00 which they obviously did not want to pay. I am outraged by their failure to live up to their part of the contract we have together. I have always kept up the routine maintenance on my units. Couldn't it be that the unit is over 13 years old which is pretty average for a unit working in this Arizona heat averaging 116 degrees. I believe CHW is complicit in refusing to replace the compressor and hereby filing a formal complaint.

Read full review of Choice Home Warranty
Hide full review
ComplaintsBoard
R
10:21 am EDT

Choice Home Warranty ac unit

My name is Rosie Oliver I live in Pearland Texas and have had CHW for 3 years. This past Feb my ac started to have issues so I called and filed a claim with CHW they came out and did some repairs and left. In March it happened again so I called again they came out added Freon and left. A few weeks later in April it went out again this time they stated my compressor was grounded and it was not covered because it was not wear and tear. I explain to them that I had 2 calls before why was that not looked at so prevent this from happening since the whole time my compressor was working fine I’m Feb and March when they came out. They told it me was not wear and tear and it was not covered that was it. We waited 11 days with no AC calling them trying to get them to help they offer to pay $275 towards the replacement but that was it. I had to get a whole new condenser and compressor costing $4600.00 out of pocket. Ito get that money I had to refinance a car that was paid off and think that this is fraud what they did. They could have prevented this from happening if they would have caught the issue in Feb or March instead they bandaged it until it failed so the could state it was not covered. I would appreciate any help you can give me. We bought this for big items like this failing and I think I was wronged in how this was handled.

Read full review of Choice Home Warranty
Hide full review

Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Choice Home Warranty?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Choice Home Warranty Customer Service. Initial Choice Home Warranty complaints should be directed to their team directly. You can find contact details for Choice Home Warranty above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Choice Home Warranty. Discuss the issues you have had with Choice Home Warranty and work with their customer service team to find a resolution.