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Choice Home Warranty / warrenty fraud

Oklahoma, OK, United States Review updated:

I purchased a warranty with Choice Home Warranty. I filed a claim on a washing machine. A technician came out a couple days later and stated the washer needed a complete overhaul. Choice denied the claim stating that the washer had an “unknown pre existing condition”.
Upon learning this I told them there was no need for them to honor the claim. Clearly we misunderstood each other’s intentions, I thought Choice was going to take the worry out of being a home owner and Choice must have thought I was not going to file a claim. I went on to say that continuing the relationship did not look like it was in either parties best interest. I asked for a refund of my money. The front line rep told she could not do that and a manager would have to contact me within 24 hours. When the supervisor spoke with me he accused me of fraud among other things. He told me did not have the ability to cancel a policy and I would have to wait for a billing supervisor to contact me within 24 hours; two days later I have not received that call. When I called to back to ask for a supervisor I was told that one would be in touch in 24 hours (I see this happening).
I have called my credit card company to dispute the charge and I have contacted an attorney. It just really should not be this hard.
Spend your money elsewhere.

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Comments

  • Po
      25th of Aug, 2009
    choice home warrenty - customer service
    choice home warrenty
    Abilene
    Texas
    United States

    Choice home warrenty is in my opinion very poor customer service after trying to get my home airconditioner fixed i reported in on the 19 0f aug today is the 25th i got the run around about choice home warrenty and the contracter playing phone tag all day to find out choice home warrenty would not honor my repair due to routine maintiance records i do not have for the last 3 years to show record of 6 month maintanice Just note read the contract on line avalible 24/7 they will tell you that as a consumer it is your obligation to do routine maintanence on your property applience or it will not be eligible for repair so after talking to james reedchoice home warrenty (supervisor) who argued with me on the phone and called me a lier he is rude and very disrespect ful poor poor poor customer service he was a total nightmare to deal with how he has his job i dont know so people take this expierence and lern from it and i hope you never have to deal with a disshonest company who will treat you like crap they will take your money till you have a problem and they will charge you for service even after you cancelled and wont refund your money @ all Good luck

    0 Votes
  • Di
      11th of Feb, 2010
    choice home warrenty - DENIED CLAIM
    Choice Home Warrenty
    Simi Valley
    Colorado
    United States

    They denied me a new Tolilet when mine would not work anymore. It kep backing up and the plummer was out a few times and said your drains are fine your toliet is old and need to be replaced . Well when they called to get the ok they denied my claim. I had to pay for my own toliet and the plummer to put it in. THIS WAS TERRIBLE . What a DISHONEST BUSINESS THEY ARE DO NOT USE. I also filed a complaint with the better business bureal . They did not care.

    0 Votes

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