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Choice Home Warranty / not received check for chw claim reimbursement money claim # [protected]

Edison, NJ, United States
Contact information:

Hello, Multiple times I try to contact choice home warranty via email/ Contact Us page from their website as well as via phone.

But we are not getting a proper answer from them.
We haven't received our check for our CHW Claim Reimbursement Money Claim # [protected].

Their response is below via email.
Thank you for your email. Please be advised the check was mailed on 10/16/18 check # 557510 for $279.99. Please allow 10 to 15 business days from mailed date to receive your check. Thank you for being a valued customer of Choice Home Warranty.
Offline Team @ CHW
Employee ID [protected]

But I reply to them that we have not received check till today 10/24/2018. What will be the next step? Provide us with an tracking info etc. But they are not responding.

Please help us to get our money back.

Thanks,
Payalben Shah

Pa
Oct 24, 2018

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