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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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10:16 pm EDT
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Choice Home Warranty ripped me off

I purchased two home warranties for $794. They told me I could cancel within 30 days for a full refund. I decided to cancel the next day when they incorrectly charged my credit card and wouldn't answer my phone calls. First they wouldn't cancel my order for weeks and then they tell me that there is a $50 cancellation charge for each policy. They refunded my money minus $100 and now they won't every answer my phone calls.

Read full review of Choice Home Warranty and 1 comment
Update by saricon
Apr 08, 2011 10:17 pm EDT

That's exactly what happened to me. I am so mad and they just give me the runaround. I wish I read your complaint first.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:56 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

ComplaintsBoard
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11:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Choice Home Warranty plumbing

I've bought Home Warranty for $380, paid in full, and later received the letter from them with coverage explanation. After 4 month the toilet tank was broken, cracked, leaked and I called to submit a claim. Home Choice Warranty provided me phone # of plumbing contractor which I had to call. First meeting was scheduled, but nobody shown up. I called a contractor to find out what's happened. After my third call the contractor called me back and said that he had a case of emergency work and couldn’t attend that time. There were no apologies, or regrets expressed. I am usually a vey understandable person and we rescheduled our meeting. Then I received the email from Home Choice Warranty that my claim is denied. I called them to explain the situation. The representative was a girl, who was terribly rude and mean to my non-American accent. She finally agreed to relive the claim opened. On the second meeting, the contractor called to the Home Choice Warranty for authorization and the company said that toilet tank is not covered. He demanded $60 check before he came in my entry door. There is exactly copy-paste text from Choice Home Warranty site:
TERMS OF SERVICE AGREEMENT CHOICE HOME WARRANTY
8. PLUMBING SYSTEM/STOPPAGE
INCLUDED: Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots - Toilet tanks, bowls and mechanisms (replaced with builder’s grade as necessary), toilet wax ring seals - Valves for shower, tub, and diverter angle stops, rinses and gate valves - Permanently installed interior sump pumps - Built-in bathtub whirlpool motor and pump assemblies -
When I called them again trying to clarify what the TOILET TANK words mean in the description of their coverage, I have got a response that they don't cover the porcelain cracked. I tried to cancel this scam policy, but the customer service representative said me that is impossible, they can not release me after 30 days cancelation period gone. They don’t provide me a service which I need and paid for, and they banding me with this crap warranty, which they interpreter how they want. Ok, I was stupid; I didn’t check their rating, but other Customers: DON'T pay them ahead. I live in the USA for long time, and I had never had such scam, poor service here. They treat their customers as they want; there is not any coverage guaranties that they kept. Their main goal is to grab your money and escape from any obligations to provide a service. They are trying to find the reason don’t fix your problem. They discriminate me as a foreigner, hopping that it is too small amount of money that I would suit them about. At least I will try to suit them because I think this fraud must be stopped.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:56 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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Travelinmonkey
, US
Sep 20, 2011 12:33 am EDT

As of my research, they have not been licensed in the state of Nevada & Washington

Contact your State Attorney General and ask where you can file a complaint about your Home Warranty company. That department will help you out a lot

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2:52 am EST
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Choice Home Warranty scam!!!

Do not give these guys a dime! Learn from our mistakes. They have a "f" rating by the better business bureau and the state of wa has legal action pending against chw (Oct 2010). It's a shame companies like chw spend more time and energy trying avoid repairs than actually doing what they're paid to do. You'll call in and say you need a repair and they'll say it's not covered. They get very creative by mis-categorizing appliances to avoid repairs. These guys are a joke. Save your money and look elsewhere.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:57 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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vtl1972
Rosemead, US
Apr 05, 2011 7:03 pm EDT
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Same problem here. Avoid this company.

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Manoj Babu
Voorhees, US
Feb 24, 2011 1:25 am EST

I also took home warranty from Choice Home Warranty. I recently had problems with my water heater and I called CHM. They send a technician on the next day and I paid $45 service fee. The techinician said the water heater needs to be replaced. When thetechinican called CHM, they said they will not cover my water heater. The cost for the replacement is $1600. They don't want pay this money. What a joke.. I have paid monthly premiums and when I maid the first claim, it was denied. When I called them back to cancel this warranty, they said I have to send a letter by mail. Very poor customer service. I made a huge mistake by taking home warranty from these people.

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11:40 pm EST
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Choice Home Warranty complaint

I to am another customer that Choice Home Warranty SCAMMED. I held a policy with AHS for over 6 years..actually pretty happy with them...but their cost and service fees kept getting higher. So I decided to look for another company that "I thought" offered the same warranty as AMS. Well they DON'T. My story sounds like many others...I have a home that is about 10 years old...this is the reason why I like having a Home Warranty. I call Choice to file a clim regarding my Heat Pump. They send someone out to look at it (this man was at least 70 years old...and took about 10 minutes to look over my heating unit). I was told by the Technician that the compressor in the unit was bad and he would request that the unit be replaced. I receive a call from Choice the next day telling me that this was a preexisting problem. I told them that I had a policy with AHS before I was with them and if it were preexisting that I would have had them fix the problem. After spending hours on the phone with several different people...they finally let me speak to one of their supervisors. Besides being very unprofessional and extremely RUDE ...He gives me a bunch of BS about this being preexisting and they would not cover our unit. Stay away from this company...they are not what they say they are when they are trying to sell you the policy. Don't be SCAMMED like me...just say NO to Choice Home Warranty.

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sammiller
Houston, US
Apr 06, 2012 9:19 am EDT
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Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!

So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

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12:49 am EST
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Choice Home Warranty illegal selling in washington state

I signed an agreement with Choice Home Warranty back in Dec 2009, they suplied me with a home warranty that covered most major appliances and systems in my home. I filed two claims with them and did not recieve any service calls at my home for the said repairs and ended up doing all the work myself. The first was to replace the seal in my freezer and the second to replace the fan in my microwave which I was told I would be reimbursed for and have not been. I was just informed last week that Choice home warranty is not licensed to sell insurance in the state of washington and that the Washington State Insurance has issued a cease and disist order (case number 10-0199) to them. They have cancelled my contract as of last week and once I found out what they have done I requested a full refund of all monies paid including the reimbursment since they were not acting leaglly when the sold me the contract in the first place. They have responded by saying they will not reimburse my fees since they "provided a service" which they clearly did not.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:57 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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Travelinmonkey
, US
Sep 20, 2011 12:29 am EDT

I had a big fallout with Choice Home Warranty. Basically, I got in contact with the Nevada Department of Insurance who found that CHW is NOT licensed in the state of Nevada and the underwriter mentioned in the contract does NOT exist.

I was able to get my contract cancelled and received 100% money back. I recommend everyone call your state's attorney general's office and they will guide you to the appropriate department at the state level to help you out.

ComplaintsBoard
K
12:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Choice Home Warranty home warranty scam

I had a Choice Home warraty from 10/2009 to 12/2010. In May 2010 my A/C stop working and i contact to this SCAM Company. They senth some technician after 2 days and after that instead of repair they sent another tech for 2nd opinion. I already paid deductable to firt tech as it was part of contract. Now 2nd tech start asking money again. After 7 days they ask for maintaience document, which i provide them, but they did, nt repair A/C. They stat threatning by calling on my home phone. I complaint to BBB and their customer service manager offering me to cancel the policy instead of providing solution for A/C Repair.
Clearly they are Scammers, Only here to Collect premium from innocent people. Please check their rating on BBB, and read reviews on them. They are very Big SCAM, dont waste your money.
Thanks K Raza, Richmond TX

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:58 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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sammiller
Houston, US
Apr 06, 2012 9:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!

So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

ComplaintsBoard
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6:08 am EST
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Choice Home Warranty dont pay there contracttors

I have done 3 jobs for this company they paid the first one after 2months the other two that are both for $55 each i got authorized by choice 8-23-1-and 7-5-10 called and faxed them several times no response. lucky i only am out $110 hope to prevent other contractors from getting beat by this scam company.also contacting the bbb

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:58 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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6:43 pm EST
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Choice Home Warranty service scam

I bought a two year contract with choice home warranty. I payed all at once rather then monthly payments. I had a issue with my broken microwave. Chw sent someone to my home who told me the microwave was broken by normal ware and tear and they would order a new one for me. Two weeks later I call chw to get a up date, they said they did not know who they sent to my house and for me to go ahead and hire my own contractor to do the work and they would repay me. The next day they called and said they found someone to come to my home and service me. The second man came told me the same this as the first. I waited two weeks once again for my new microwave, then called them for a up date. Then chw told me it was not covered because my microwave that had been working fine for 5 years had been wired incorrectly. I disputed this. Then chw sent me a email telling me it was not cover because it was a preexisting condition. I wanted to speak with a supervisor and I was told one would call me back in 24 hours. I was told this 4 different times. They has never called me back. Now I have been trying to cancel my service agreement with them for over 7 month now. I was told I had to send a letter of cancelation. I sent the same letter three time, the last time I sent it certified mail. Chw still tell me they have not received my letter. Once again I have been told a supervisor will call me in 24 hours.in there contract it states I am entitled to a pro rata refund. So I guess the longer they wait the more money they get to keep? This company has the worst customer service,,, actually no customer service at all. I believe they are a scam.

Read full review of Choice Home Warranty and 2 comments
Update by Cindy Dorcey
Apr 04, 2011 12:21 am EDT

Maybe we should start a class action law suite. I'm very angry as well. I payed for two years.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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lejon
Waldorf, US
Apr 03, 2011 5:11 pm EDT

I'm having the same exact problem as we speak..I also paid them in full for the year contract. Upon calling in my first claim for my wash machine there was BS from the start. The first Tech informed me that he dosen't service my area which CHW is well informed of. The Second Tech came to my home took my $45 service call fee and never came back to service my wash machine. The third Tech that CHW referred informed me that he had issues with CHW and would call me ounce he cleared things up with CHW. He never called and in total I have been dealing with this disaster for going on 3 weeks. So after countless phone calls to CHW only to receive fake apologies, insensitive agents, extremely unprofessional so-called Managers...I am drained and scammed out of $435 for the year. I'm pissed beyond belief! I'm convinced CHOICE HOME WARRENTY ARE CROOKS!

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9:33 pm EDT
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Choice Home Warranty - Vendor non payment

I am a service provider in Texas who did work for Choice Home Warranty.I recently have been told my accoun was closed and would have to wait a min of 365 days for payment.I completed 8 work orders submitted for payment and after 3 months of calling and being told 1.Never recieved fax 2.Proper paper work not on file 3.Fax machine not working 4.Check is in...

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Choice Home Warranty vendor non paymen

Choice Home Warranty is not paying the vendor for services rendered. To date we have two outstanding invoices for work we performed that they authorized. Do not do any repair work for Choice as you will not be paid.

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Green Solution Maintenance Svc.
Charlotte, US
Nov 15, 2014 6:25 pm EST

I'm from the NC area and I have done work for CHW and they did not pay my Company as well from work done. CHW is a false and the have a lawsuit now by the state of NJ.

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KTLaster
Whitney, US
Jan 24, 2023 5:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My email is ktservicestx@gmail.com

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American Comfort Services
Clayton, US
Nov 18, 2023 10:17 am EST

I didn’t get paid either and how do we join the class action law suit.

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American Comfort Services
Clayton, US
Nov 18, 2023 10:23 am EST
Replying to comment of KTLaster

We need to file a class action law suit

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TexasLonghorn
Houston, US
Sep 20, 2012 5:30 pm EDT

If any vendors or contractors are working in Texas and having problems with Choice Home Warranty, please give me a call at [protected]. I am investigating some issues that you may be experiencing as well.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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AAirLLC
Indianapolis, US
Sep 04, 2011 2:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We also did work for Choice and they will not pay! STAY FAR FAR AWAY FROM CHOICE HOME WARRANTY. Stanley does nothing but lie.

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Wanted to be Paid
Lake Elsinore, US
Nov 09, 2010 12:52 am EST

Do not work for Choice Home Warranty. We also completed work per their authorization and have not been paid.

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1:23 pm EDT
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Choice Home Warranty non-payment

Stay away from Choice Home Warranty. They are the most unethical company that I have ever dealt with.

We are an appliance repair business in Texas. We signed on with Choice in early 2010. We completed about 10 service calls for Choice to repair appliances. They have never paid for any of our costs. Their system is always down, the check is in processing, they can't find the work orders, the fax isn't working, there is a question about the invoice... The excuses go on and on. They never return calls.

Choice Home Warranty is the wrong choice. Avoid them like the plague.

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American Appliance Repair
Woodbridge, US
Dec 16, 2009 4:06 pm EST

I have been working with Choice Home Warranty for about 1 year. I recently had a problem and no longer will be working with them, they take a long time to pay out the claims, but recently I have been getting the run around about a payment. I performed the work in August and its December and still have not received payment. I filed the claim on 9/11/2009 it is 12/16/2009 and have not gotten paid yet. I stared calling in November for payment and was told that checks are written on the 30th of every month. I called on December 4th, and got the answering machine at 3:30 pm, I left message to get a return call, never got a call back. I called on December 7, 8, and 9th and was told that a manager would get back to me in 24 hours, but that never happened. The last time i spoke to a supposedly manager I was told that on December 16 I would receive payment but, not surprincingly I did not received payment. When I call I ask to speak to the manager I was told that my account had been transfered to main headquarters but, could not give me a phone number to call and speak to someone. I was told that I should write or send email to get response. If you a contractor please don't mixed up with these people, you will probadly loose money and precious time with them.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:59 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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rozchuk
, US
May 13, 2011 12:33 am EDT
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What a pity...these complaints go waayyy back and nothing ever happens to this company. They are still out there scamming under the same name, address, etc. All the frustrations sound the same over the years. Too bad customers do not read this site first. There would be less business for this unrepretable company. We were "taken" one year ago and they tried again today to sell us their goods (lies) but luckily we didn't forget.

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Appliance Repair NY
Spring Valley, US
Jan 29, 2010 12:53 pm EST

i am a contractor in new york and we are having the same problem since 11/09 no payments recieved and same run around about the managers.

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Choice Home Warranty denied microwave/convection claim

Beware of this company!

Everybody in this company goes to work everyday with one goal in mind:
To deceive you!
I put in a claim for my mircowave/convection oven that needed a sensor.
After I paid the service call fee, and parts were ordered, I get a call from "john" at chw saying, i'm sorry we only cover built-in's not counter tops.
When I told him it was a built-in, he says that not what the repairman told us.
I call the repair company, they said thats not true and they will call chw and call me back.
They called back and said now it is covered and scheduled the next appointment to my house to repair.
Then, I receive a cancellation notice emailed to me saying policy is canceled, due to my request and all claims pending will not be covered!
Called chw, talked to "john", he was a programmed robot that wouldn't budge and said they could not re-instate the policy because I cancelled it!
Now, the repairman company is coming out under no coverage and deducting my $45 service fee from their no warranty parts & labor cost of $125.
So, I am now paying $75 more to get this fixed, all due to the fraudulent ways of chw.
Stay away from this company!

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Don Musoe
, US
Jun 08, 2011 5:05 pm EDT

Our microwave has been broken since March 2011 and it is June 8th today. Three technicians, 12 calls and 8 house calls later we still do not know what is wrong with the microwave and have bought a temporary one.

I just got off the phone and their systems are down for 48hrs and they expect me to email an emergency email account?

CHW has very poor service and I do believe are a scam.

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Choice Home Warranty Service

I have been without a refridgerator for three days now. I have had two contractors come out to look at the refridgerator and determined that is was not reparable; American Home Shield is still looking for someone to repair the refridgerator, since my refridgerator is a closed end system no contractor is willing to touch it. I ask what is the company policy for locating a contractor for a difficult repair...ie how long do you call around until you determine that this refridgerator is not repairable and needs to be replaced? I never received a straight answer on that, one representative stated that there was no company policy on that. All they can do is reimburse me for renting a refridgerator, which sould like a great idea, but where am I going to put another refridgerator? Really? Or, I could buy a dorm size refridgerator until they can get mines fixed. So I will count up the cost and repost for everyone to see. THIS IS NOT THE COMPANY FOR YOU...I have been a customer of them for years...they don't have a problem as long as you continue to pay you monthly preminum like a good little customer...but you will get the runaround with this company. I have called every two hours, they will give you an outside authorization to see if you can find someone..don't do it because if they won't fix it then you start the process all over again. That is what I'm experiencing. Please find another one right away after this is over I will be cancelling my policy ASAP!

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acnaib
Powell, US
Jun 01, 2010 7:10 pm EDT
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We filed a claim regarding our Refrigerator and they sent us a laundry repair man. He came removed the bottom panel and said dust caused the problem of the freezer portion of the refrigerator to go out. We thought that sounded strange but went on his advise and waited 24 hours to see if the freezer would work. Well it did not and had to call again this time he cam out and state it could be the compressor or a leak. Which it could not be a leak because there was not water. He did not leave any paper work and we found that strange but requested that we call Choice and get some one who knows about compressors. But when he reported to Choice he stated it was a leak. When we confronted Choice they refused to send anyone else out. The customer service person return out phone call 5 minutes before they closed and when challenging him he hung up on us. This is unbelievable I wish I had done my homework prior to selecting this company. There are thousand complaints on this company. I am contacting the Attorney General office and anyone reading this should do the same. Maybe they will investigate and do something about this.

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brian papesh
,
Oct 31, 2008 10:23 am EDT

This company lies to get you signed up about a free $50 home depot card, and when you have an issue you will be put on hold for long periods and sometimes disconnected. For this reason I tried to cancel on oct 2nd 2017 and was assured it would cancel and the monthly auto draft would not take place on oct-17 2017, but did anyway and upon contacting someone on oct-20 they said it was in fact cancelled on oct-2 and the auto draft would be refunded in 2-3 days. Well, never happened and when I called back they said they owe no refund because it was cancelled on oct-20. I have been calling everyday since to get this corrected and have been hung up on, sent to supervisor voice mails and never get a response. I am very frustrated and can't imagine what would have happened if I had a claim. This is the worst customer service I have ever witnessed.

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Biswarup
Edison, US
Apr 07, 2009 11:50 am EDT

I bought a year's service from this warranty company (NHP) on Feb 2017. I had a clogging and sewage backup problem last week (March 30th 2017. They say that they are 24 hours available, but I did not get them on the phone until March 31st 9 AM. I was on hold for 15 minutes after which the representative gave number of the plumbers. When I called the plumber, he said he won't be able to do the work. I went back to the warranty company and requested another plumber who said he doesn't work in the area. When I got another plumber, he said that he won't be able to make it until the next day. I could not wait any longer and asked them whether I can ask service professionals (SP) (a plumbing agency) to do the work and they gave an ok with a condition that before SP begins the work, the SP plumber should call NHP. SP came and called NHP and they gave an OK to most of the work they did. However, after that, every time I am trying to call NHP to know the status of the claim, I am put on hold for 15 minutes and then the call ends. One lucky time my wife could get hold of a representative and she said that the claim is denied as the toilet was removed. When asked what about the other work that was done, she said they will be looked into and hung up. Ever since then I cannot get hold of any representative and it has been one week now. I want NHP to stop making false promises and give my money back. Any suggestions on how to deal with them would be appreciated.

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leecar
Bullhead City, US
Sep 07, 2011 7:56 pm EDT

Have had this company for almost 3 years I will sigh up for another year. It took 3 days to get the water heater fixed. The plumber fixing the stopped drain did it in one service call and simple wiring problem was fixed in 24 hours. It is to hard to get them to do repairs with the same quailty of parts you had. Not all of the companies they use are good. Some come out and dont fix it at all then you have to call BBG back, now we have a missing part so the second company will not fix if the part is missing. So if it was there the first time and fixed there would be no problem. I dont get it I call a service tech comes out says yes it is broken all parts are there why can't he fix it? This started August 22 now it is Sept 7 and I am still waiting for BPG to get a hold of first company. Will post if I ever get it fixed

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loverain
Houston, US
Feb 16, 2012 5:30 pm EST

I made a claim that the Kenmore radiant cook top in my house is cracked. They sent a contractor to exam it on Monday, Feb 6th. The contractor took some photos and charged for $60 service fee. He said the photos would be given to the Home warranty company in the next day and I should expect a phone call from home warranty company by Wednesday, Feb 8th. I did not receive any phone call. I called them several times from Feb 8th to Feb 13th. Every time I was told the same story: they deny the claim because the contractor said the crack was caused by some impact, but not during normal use; I asked for the photos;They said no photos received from the contractor but they would request the photos from the contractor and would call me soon。 The same conversation repeated for several times. I called them on Feb 14th again. They changed their answer and said the claim was denied; that is it, no photos, and no more actions.

They lied about the cracks, which appeared in normal use without any impact, any heavy pots or pans dropped on the surface. The heat when cook made some cracks grow fast along the shape of the conductive wire loop underneath it. Finally the cracks become a round loop, separated from the smooth surface and fell off due to gravity. Everything happened within 30 minutes when I cooked and I did not even notice it until I finished cooking and lifted the pans away from the cook top. The same thing happened to another burner in the same cook top last week.

I believe this kind of cracks is not “noval” because it happened during normal cooking without any impact or pots falling. The company insisted that the cracks were caused by some hard impact or pots dropping. They lied. As a home warranty company, they have seen this kind of claims too many times and they just use their routine excuse to deny them. I even offered them to duplicate the same cracks by any hard impact or dropping pots on the two good burners left in the cooktop and. They refused it because they know they lied.

They made good promises when I purchased the contract. Now, when I want to use it, they lied and denied claim which should be covered. I want to report this abuse and request them to correct what they did by covering my claim.

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Disappointed Consumer in DC
Washington, US
Jun 18, 2009 5:07 pm EDT

I just learned that the company was a scam. Last March 2017, I purchased 3 years of service for $1, 049.73 (effective through 3/15/2017. Although I mailed in my rebate form to receive a $50 gift card for each year's service I purchased, I never received the 3 gift cards. I inquired numerous times but never got a follow up. I did place a service call, however, and they did have a service technician repair the problem during my first year. Now, I need service again. I called on Monday, June 15, 2017 but the phone just rang and rang. Then, I called again this morning (6/18/09) and the number is out of service. I googled the company and just read that the business was shut down in April 2017 by the Office of the Attorney General of NY for running a fraudulent home warranty business. See http://www.oag.state.ny.us/media_center/2017/apr/apr27a_09.html for more information. If you have an active warranty with NHP, contact the OAG and file a claim in case a class action suit or some other opportunity exists to get your money back.

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Disappointed Consumer in DC
Washington, US
Jun 18, 2009 5:15 pm EDT

I forgot to mention NHP's address is 42 West 38th Street, NY, NY 10018. The number, which no longer works now, was [protected].

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Biswarup
Edison, US
Apr 22, 2009 8:26 pm EDT

They also do not have any office in Iselin contrary to what they claim in their website.

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Choice Home Warranty they never answer the phone or email.

Signed up for 1 yr at $380. and canceled within 3 days due to the many complaints I saw on the net - tried to call them "...lines being updated." Tried to get an email reply, they did not reply. I Recd $330. two mos later and have written the Atty Gen. in NJ and the BBB. Judjing form the nature of the complaints, and my experience, this firm is to be avoided. I dealt with Richard Altamn who establisted my account. He's a smooth talker and a no action guy after the sale.

Lloyd in NC, Oct. 3, 2010

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 6:00 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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saricon
Las Vegas, US
Apr 08, 2011 10:27 pm EDT

The same thing happened tom me exactly. Two warranties... $100 fee. What a scam. I tried the BBB but they were useless. So what can we do? Can we band together and fight them?

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Choice Home Warranty microwave

Made a service call...microwave turntable is burned out. This is one of the parts they say is excluded. Burns food and they seem to think that's ok. Very dissatisfed. I think most of these home warranty companies advertising is dishonest. You think you are buying an insurance policy only to find out nothing is covered and on top of that you are paying someone $45 to tell you what you already know. I would not choose them again.

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Cindy Dorcey
Adelanto, US
Nov 08, 2010 6:47 pm EST
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My microwave burns too. I was told by Choice home warrant that my microwave had been wired wrong, even thou it had been working great for 5 years. Choice home warranty is a scam.

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Choice Home Warranty - non payment to contractor

After doing several repairs for policy holders, and having all calls pre authorized by chw representatives... No payment has been made... All calls were submitted per chw policy, and all policy holders were taken care of, no complaints. They keep saying "be patient" it has now been over 4 months and no payment to our company has been made. The account...

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Choice Home Warranty bad service

This is in regards to our claim #[protected]. We had signed up with your company last year for piece of mind that when our appliances/hot water heater/furnace/AC ever went out or needed to be replaced, we were covered in cases such as these. We were thrilled to know that we had protection for a monthly fee in instances where if something went wrong, it would be fixed or replaced.

Well, come to find out were my wife and I ever wrong...Our A/C unit went out this past Tuesday evening. We contacted your company, your company sent a contractor out (Sunshine Heating and Cooling). The contractor told us we needed a new A/C unit. Your company has now refused to pay the claim because you need our last 3 years of service invoices. Huh really? Well let me check the Home Service Agreement regarding where it specifies this. Hmmm...I don't see it. Let me read it again. Hmmm...Not there. So, calls to Customer Service...Oh and I use the term 'Customer Service' very loosely when dealing with your company. Let me just say as I have been in Customer Service for over 20 years in various positions including management, that if I had hired any of the people you have working in your Customer Service department at my company, I would have received a pink slip and a grade of 'F' for talent evaluation. Speaking of 'F', I noticed last night that is your grade from the Better Business Bureau...Shocking! But more on that later...So, I call Customer Service yesterday to explain to one of your CSRs, who actually sounded like he was about 15, but I digress...To let him know (Shaun) that we have a friend who comes out and does that on the side for us and we pay him cash. I won't bore you with the details of my conversation because from what I can see doing a search of complaints by other consumers towards your company, looks like you have your hands full...

So, I call once again to speak to a manager (Jim). Told by one of your Customer Service Reps that they will have a manager call me back. Call me back? What? Why? When? Your CSR tells me in about 4 hours...4 HOURS!...Seriously? Oh wait, now I know why it took such a long time (oh and by the way, I had to call back because I never got the return call from a manager) because they have so many other complaints they have to deal with. So, finally get a hold of a manager (Jim) explain the situation about the refusal of theclaim, why do you need the last 3 years of Service invoices, explained we have a friend of ours do it on the side, nowhere in the Home Service Agreement does it state this, etc. etc. Then he interrupts me that he is trying to explain the agreement and rattles off all of these section numbers in the contract where it states this...OK, I went through this agreement twice, don't see this...So, I raise my voice because quite frankly, the runaround is ridiculous. He then says to stop raising my voice and well, I raised it again and then he hung up on me! Yet another shocker! Let me tell you why I raised my voice...It has been between 98-100 degrees here for the past several days! So, let's see...NO AC + hot temperatures + poor service + lack of empathy = TICKED OFF!

OK, this gets better...So we speak to Randy at Sunshine Heating and Cooling. He says that when he spoke to someone at your company, Randy had told them twice that our AC unit was well maintained and simply put, just died...This is where the whole piece of mind thing comes in, but obviously not with Choice Home Warranty.

So, Mr.. Moss, let me ask you some questions:

Do you not trust the contractors you hire? In other words, if they tell you something has been well maintained why do you need 3 years of service records? Form the looks of the complaints I saw, doesn't look like your contractors don't trust you very much either

So what about all the other consumers who have people fix stuff for them on the side or actually do it themselves? Do you deny them as well? Especially ones who self-maintain their stuff. Can they send in a hand-written piece of paper that says the did it? Does that suffice? According to your manager (Jim), it must be serviced by a bonded and insured contractor. Really? Where does it say that in theHome Service Agreement? Yeah, Jim your manager's response..."Well it doesn't..." Yet another shocker...

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chucko
Chesapeake City, US
Aug 26, 2009 6:22 pm EDT

I have used home warranty companies in the past, I have a two rental units and decided to provide a home owners warranty service to my rental units.
I had a heater problem in one of the units and Choice sent out a repair company to do the repair. Two days later I have the same problem. I turns out the repair company put the wrong size jet on the oil pump and it burned out because it wouldnt shut off. They billed Choice for a new oil pump, that was not replaced. I call and told them about the pump not being replaced and I still have a problem. Choice told me to call another company and submitt the bills to them for reinbursment. Two month later I am still trying to get my money back as promised. Which is really hard since they never take my calls and never call me back.

My advice is don't use Choice Home Warranty.

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vijayk
, US
Sep 01, 2009 6:06 pm EDT

I have been a Choice Home Warranty customer for couple of months. I guess my biggest mistake was that I didnt check around for their reputations and get referrals. My advise if that no one should ever deal with this company. It is a complete fraud company. They hire cheap contractors who will never fix your problem and you will call them 100 times to follow up on everything from setting up appointment to get approvals on service etc. My refregerator is out of service for almost a month and they havent been able to fix it. I would advise everyone who is planning to look at choicewarranty to beware and make sure they dont get into similiar trap. Dont beleive the industry ratings. I am sure they pay for these services to give them high ratings. When it comes to services my experience couldnt be anything by horrifing. The amount of calls I have made in last four weeks could have gotten me to run for Senator :-)

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jamesguo
, US
Feb 22, 2012 7:24 pm EST

bad service, not responding, not honor the contract.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 6:00 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 5:43 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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sammiller
Houston, US
Apr 06, 2012 9:25 am EDT
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Please contact me if you have a problem with Choice Home Warranty. I will give you all my case numbers of open cases with the FCC, Texas Attorney General and NJ Attorney General. I have also been in contact with a couple of attorneys interested in a class action against this company because of NUMEROUS complaints logged against Choice Home Warranty.
fallcolor10@gmail.com...together, we can shut this company down!

So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

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GA HVAC
Hinsville, US
Jan 05, 2012 12:38 pm EST

This company screws the customer and the contractor... If the customer actually gets a repair approved.. you can BET on it that the contractor won't get paid for it.. So either way... this scam company has not paid one penny out... They just take your money !

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Mr. Appliance of Collin County
Plano, US
Jul 06, 2010 3:21 pm EDT
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They probably didn't replace it because billing Choice (as you now know) is the same as doing the work for free. Horrible company, awful.

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TMisner
Tacoma, US
Sep 01, 2009 7:51 pm EDT

Hi there, I am from a servicer who did a total of 2 calls for different appliances, that we never got paid for. Trying to get in touch with someone or to get someone to return calls or e-mails is a joke, I have reported this company to BBB and filed a claim with the attourney general's office in New York, but they couldn't get in touch with them either. Both jobs that we diagnosed were both denied. Good luck to you with your ordeal. Thanks for listening, Tonya

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Choice Home Warranty does not pay bills

Our business has done work for chw for over a year. All of a sudden they stopped paying their invoices and gave us a run-around about having to fill out duplicate vendor forms and submitting our invoices through email. I've emailed the company 5 times and every time the mailboxes are full. I call everyday and haven't been able to talk to a live person in over a month. They weren't great to work with and would argue over every job that needed approval but since they aren't paying or replying at all we will no longer do business with them. We recommend never using this company.

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Choice Home Warranty 1
Edison, US
Apr 09, 2012 6:00 pm EDT
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To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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shane86
Germantown, US
Sep 24, 2010 12:14 pm EDT
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I represent an attorney in Tennessee that is experienced in consumer protection class action litigation. If you would like to discuss the situation you are having with this company, please contact me via phone or email. We are currently investigating this, and other, home warranty companies for questionable billing, customer service and contract violations with consumers and businesses.

You may contact me at:
shane@clbrownlaw.com

or by phone at:
[protected]
[protected]

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Emeline1958
Earleville, US
Sep 24, 2010 12:03 pm EDT

CHW do not always pay their vendors, therefore, the vendors will not come out for them. I had one vendor actually come to my house to be paid because CHW did not pay him. I contacted CHW and threw a hissy fit and the man did not come back to me. Perhaps they decided to pay him.

They have been closed for the past 3 days because of change to their system. I have been waiting since 9/16 to have someone come out to fix a tenant's range. It is now 9/24 and no go. I got a contractor myself who used to do work for CHOICE and will not any longer. I will pay him immediately and hope to collect from CHOICE.

I intend to file my 2nd complaint against CHOICE with the Office of Attorney General.

These people should not be in business and I will not contract with them again.

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Choice Home Warranty terrible service and bad business practice

Choice Home Warranty is a scam! They will not pay and will find loopholes not to pay. Here is what I wrote to the President of this so called company. Do your homework before using this company or any other home warranty company. The BBB has rated Choice Home Warranty with an F!

Mr.. Moss,

This is in regards to our claim #[protected]. We had signed up with your company last year for piece of mind that when our appliances/hot water heater/furnace/AC ever went out or needed to be replaced, we were covered in cases such as these. We were thrilled to know that we had protection for a monthly fee in instances where if something went wrong, it would be fixed or replaced.

Well, come to find out were my wife and I ever wrong...Our A/C unit went out this past Tuesday evening. We contacted your company, your company sent a contractor out (Sunshine Heating and Cooling). The contractor told us we needed a new A/C unit. Your company has now refused to pay the claim because you need our last 3 years of service invoices. Huh really? Well let me check the Home Service Agreement regarding where it specifies this. Hmmm...I don't see it. Let me read it again. Hmmm...Not there. So, calls to Customer Service...Oh and I use the term 'Customer Service' very loosely when dealing with your company. Let me just say as I have been in Customer Service for over 20 years in various positions including management, that if I had hired any of the people you have working in your Customer Service department at my company, I would have received a pink slip and a grade of 'F' for talent evaluation. Speaking of 'F', I noticed last night that is your grade from the Better Business Bureau...Shocking! But more on that later...So, I call Customer Service yesterday to explain to one of your CSRs, who actually sounded like he was about 15, but I digress...To let him know (Shaun) that we have a friend who comes out and does that on the side for us and we pay him cash. I won't bore you with the details of my conversation because from what I can see doing a search of complaints by other consumers towards your company, looks like you have your hands full...

So, I call once again to speak to a manager (Jim). Told by one of your Customer Service Reps that they will have a manager call me back. Call me back? What? Why? When? Your CSR tells me in about 4 hours...4 HOURS!...Seriously? Oh wait, now I know why it took such a long time (oh and by the way, I had to call back because I never got the return call from a manager) because they have so many other complaints they have to deal with. So, finally get a hold of a manager (Jim) explain the situation about the refusal of the claim, why do you need the last 3 years of Service invoices, explained we have a friend of ours do it on the side, nowhere in the Home Service Agreement does it state this, etc. etc. Then he interrupts me that he is trying to explain the agreement and rattles off all of these section numbers in the contract where it states this...OK, I went through this agreement twice, don't see this...So, I raise my voice because quite frankly, the runaround is ridiculous. He then says to stop raising my voice and well, I raised it again and then he hung up on me! Yet another shocker! Let me tell you why I raised my voice...It has been between 98-100 degrees here for the past several days! So, let's see...NO AC + hot temperatures + poor service + lack of empathy = TICKED OFF!

OK, this gets better...So we speak to Randy at Sunshine Heating and Cooling. He says that when he spoke to someone at your company, Randy had told them twice that our AC unit was well maintained and simply put, just died...This is where the whole piece of mind thing comes in, but obviously not with Choice Home Warranty.

So, Mr.. Moss, let me ask you some questions:

Do you not trust the contractors you hire? In other words, if they tell you something has been well maintained why do you need 3 years of service records? Form the looks of the complaints I saw, doesn't look like your contractors don't trust you very much either
So what about all the other consumers who have people fix stuff for them on the side or actually do it themselves? Do you deny them as well? Especially ones who self-maintain their stuff. Can they send in a hand-written piece of paper that says the did it? Does that suffice? According to your manager (Jim), it must be serviced by a bonded and insured contractor. Really? Where does it say that in the Home Service Agreement? Yeah, Jim your manager's response..."Well it doesn't..." Yet another shocker...
So here is a scenario...My fridge is on the fritz...Call CHW...Service Contractor comes out says need a new fridge...Call CHW, are they going to tell me to provide 3 years of service invoices? Really? What about a stove? Hot water heater? Washer? Dryer? Mr.. Moss, do you have your fridge serviced every year? How about your stove? Dishwasher? Washer? Dryer?

Back to that whole 'F' grade from the BBB...Yes, we have filed a complaint with the Better Business Bureau.

So, here is what my expectations are...I want a phone call from you to discuss remuneration. And when I say phone call, I don't mean me having to call you, you need to call me! I am not in the mood for any East Coast BS...Born and raised in New Jersey myself, so let me just say I am up to the challenge. My number is 314.479.2304.

If I do not hear from you by end of business Monday August 9th, I will be contacting my attorney.

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DavisAC
, US
Aug 12, 2010 7:37 pm EDT

Brian,

Have you had any success with your claim since your post? I had an almost identical experience with CHW. My air unit went out and CHW has refused to authorize my claim because I cannot supply 3 years worth of maintenance records. As you indicated, though, nowhere in the contract does it state that you are required to provide any maintenance records, let alone 3 years worth of them. Section VI.12 is the section they said supports the requirement. But that section just says that they are not responsible for repairs resulting from a failure to maintain the equipment, and that you are responsible for maintenance. In my case, CHW’s assigned provider said that my air unit failed due to normal wear and tear, which is explicitly covered in Section 1 of the Contract.

I am contemplating claims for fraud and unfair and deceptive trade practices (a statutory claim in my state), which will allow recovery of multiple damages plus attorney’s fees. I encourage you to do the same. You will notice that the contract has a mandatory arbitration clause. You may also want to investigate whether this would be enforceable in your state’s courts – I have found plenty of support to show that it is unconscionable (and therefore unenforceable) in my state.

In any event, I would be curious to know whether you have had any success or what steps you are taking at this point.

Davis

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Choice Home Warranty NO RESPONSED FOR SERVICES

I purchase a Home Warranty Contract on 10/06/09 for 1 year. Place my first claim for service to my Air Condition on 6/16/10 by phone [protected] no reponses then [protected], no reponses and by email time two no responses. Air condition need to be service not work ing third claim on 7/22/10 can't reach them by web site. Given email address [protected]@nationwidehomewarranty.com. Phone #[protected]

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

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www.choicehomewarranty.com

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