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Chipotle Mexican Grill
Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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www.chipotle.com
www.chipotle.com

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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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Newest Chipotle Mexican Grill reviews & complaints

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L
10:59 am EDT
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Chipotle Mexican Grill terrible customer service

I am a huge fan of this restaurant! Literally my fave. But my experience yesterday was the absolute worse! Never have I been treated so wrong. I am currently pregnant, I asked the crew member for a extra chicken and was not only asked why but told that it is extra if you didn't know. Who the heck are you to ask me why I want extra chicken? Terrible customer service !

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8:19 pm EDT

Chipotle Mexican Grill burrito bowl

Hello, my name is Frank Oftring. I am a huge fan of your restaurant and eat there multiple times per week. Two days ago, I took my girlfriend to lunch at the chipotle in Mansfield MA. While we were eating, she spit out a mouthful of food and we found a piece of plastic in her burrito bowl. I hope this will not happen again and I want to continue to be a loyal customer but this incident really upset me.

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4:38 pm EDT

Chipotle Mexican Grill being a worker

We don't get paid good yet we work so hard ! Managers literally do nothing but sit in the office while crew run around trying to do everything. It's annoying and just too much work this is why employees always quit it's not worth the pay all the things we do. You guys should really appreciate your crew more and pay us a little more we work so hard and do so much sometimes I don't even get a full 30 minute break ! I get 10 minutes not fair at all

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S
10:39 pm EDT

Chipotle Mexican Grill chicken bowl

I went to a grill in Chicago ordered 2 chicken bowls as I was talking to the cashier about 1 of the skimpy bowls she tried to hear nothing of what I was saying & continue to ring me up so when I didn't pay her the server stepped down & asked what did I say so I told her while the cashier still trying to ring me up the server asked well what else do you want on there? before I could say anything else she slop some salsa in the bowl & slide it to the cashier, I took it & paid for it which is something I would not have done but I had my11yr old and it look like he was embarrass or uneasy so I took him outside and explained why I was doing what I did but when I got home my rice was hard and it didn't taste like the others I've had... dispite the reviews I wanted to give them a try I should have took hieve I will never go to that location again

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G
3:31 pm EDT

Chipotle Mexican Grill guac, rice, sofritas

Hi I was just at your chipotle in casselberry Florida and the guacamole was brown and clumpy and bland I asked the girl if it was okay she stirred til green was exposed and served it. I told her it looked weird she assured me it was fine I ate it and it was nasty I threw it away also the rice was awful something was bad and I'm sick so I want either a refund or something

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A
6:08 pm EDT

Chipotle Mexican Grill online orders

I did a online order tonight for chipotle and when I got there I waited 20 min past the time it was supposed to be ready and then get home and my whole order is wrong. Last time we waited 45 min for our online order and there weren't even busy this time. They didn't discount my meal or anything. The employees were very polite but extremely hectic and unorganized. I'm not one to complain but after working all day the online order is supposed to be for convenience and it ended up being more of a hassle and then my and my husbands bowls were completely wrong. Very unhappy and not wanting to continue eating at the belair location. We have never had a problem at any other location.

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R
6:03 pm EDT
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Chipotle Mexican Grill food

I went to a chipotle in Beaverton, Or on Cedar hills blvd and they were out of almost everything I wanted on my burrito and instead of refilling the food and giving me the normal amount I received about half of the normal amount. I ordered guac on the side and they filled it and then scooped some out unnecessarily. There was also a large air pocket in my guac and so I only got about half a cup of it. Overall very unsatisfied with the chipotle experience.

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T
10:38 am EDT

Chipotle Mexican Grill burrito

I ordered a burrito at my local chipotle and had a pretty terrible experience compared to the previous times I have ordered from this place. The burrito was considerably small (5 inches long at the most) and the chicken was vert dry and difficult to chew and there were tiny hard pieces of meat that were burnt. Also the cheese AND salsa had ran out which added to the dryness of the burrito. As a chipotle fan I was very disappointed by the quality of food that I recieved.

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6:40 pm EDT
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Chipotle Mexican Grill service in minneapolis mn location

We ordered my son a kids meal and when we got home we opened it and there was no quesadilla in it. It only had a very small portion of rice and beans so we had to find something else for him to eat quick. This is super frustrating for a family with 2 full time working parents who needed to grab food on the go bc we had an incredibly busy evening and no time to make food. Is it too much to expect food that we bought to be in the box when we get home? We normally love chipotle but lately have been finding that their service and quality of food has gone down and will rethink before going there next time and may just replace it with the hundreds of other fast restaurants we have to choose from.

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K
1:40 pm EDT
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Chipotle Mexican Grill raquel

I visited your location in coney Island which is fairly new. I have never experienced such an unprofessional, rude and disrespectful employee such as Raquel. I am a loyal customer to chipotle and have purchased from various locations. She was rude and rushing as if she was in a hurry it was approximately 12pm and the location was fairly empty so I don't understand where her frustration was from. I asked her if she was having a bad day because of her attitude towards me. I was being helped by another employee and Raquel kept saying little things under her breath. I asked for the manager and in front of her manager she was still mouthing off. She was very aggressive and I was scared for my safety and the safety of the other paying customers. She is a poor representation of your company. I also spoke with the GM Mr. William Tang and he suggested I write on this forum. Possibly Raquel could use a few in-services on customer service or possible not deal face to face with customers. I will never eat at this location again.

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D
4:56 pm EDT

Chipotle Mexican Grill online services

Today I've used 3 different cards, and 2 different phones to try and order my food online and it's not working. All my information is right, I have money on my card and I'm not sure what to do at this point. The only reason I won't go into the restaurant and order is because my card is at home, but I have all the information on me. This is the 3rd time this has happened this week and nothing is getting resolved. Please help

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L
6:19 pm EDT

Chipotle Mexican Grill I was charged, $12.09 no food at the counter

So I use the Chipotle app to buy my food or the time and I have my credit-card already on file I placed an order at 12:30 p.m. Eastern time in New York City when I went to pick up the order at the counter they said didn't have my order so what I did was I placed the order again but when I checked my Chase account my bank-account there was a charge for the same amount from the previous order, that process try my bank, but the actual order never got to the store system..
My name is Richard De La Cruz,
My cell is [protected] My email account for chipotle is
[protected]@YAHOO.COM

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L
10:16 pm EDT

Chipotle Mexican Grill store open/no rice!

I stopped in at the Fayette Mall Chipotle in Lexington, KY, where I live, on August 14th, 2017. It was 8:35 PM. I ordered a burrito bowl to go. Upon ordering the man taking the order asked if brown rice was ok, because they didn't have any white rice. I told him no. Because I do not like brown rice. He offered to pay for my meal, which was a nice gesture. And I appreciate that. However, I find it aggravating that there was NO white rice readily made/available. I understand it was close to closing time but I don't think it's acceptable not to have food prepared (rice of all things) when the business it still open. If it's a policy that food preparation stops at a certain time of the day to prevent food waste then I feel like it needs to be posted that some food items may not be available depending on the certain time of day. I love Chipotle. However, was very disappointed that I stopped there today and of all things...no white rice. Thanks for your time.

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8:40 pm EDT

Chipotle Mexican Grill food

I asked for lemons, got to my table squeezed the lemons no juice came out. No problem. I go to the register and request more lemons. I open them at the register and notice a white fuzzy substance. So I bring it to the cashiers attention. He really didn't have a response so I just requested another lemon. This too has the same white fuzzy substance. So the cashier tells the manager. The manager is very defensive and tells me "that's not mold, it's frost from being in the refrigerator". I said sir frost melts this is not that if you touch it, it does not disappear. He then proceeds to tell me that mold it green not white! Then says we'll do you want lemons or not?
I'm very disappointed in the way the situation was handled. Chipotle has had many issues with bad publicity and outbreaks in your stores. I would think that your employee would handle this in a more professional and cautious manner.
I will never eat at chipotle again and you may want to do a better job with your training.

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6:44 am EDT

Chipotle Mexican Grill inappropriate behavior

Chipotle store at 380 NJ-3, Clifton, NJ 07014, my order number was 397 at 7:18 pm. I was served in a rude manner by waitresses. It took me some time to pick what I want to order and the waitress was nervous about it. She said, "hurry up, I have other orders...". So what? She could have come up a bit later. When she brought my order that wasn't what I wanted. However, she just that it was late to change my mind and I have to eat what she got for me. But if I wanted something different I had to pay. That's what she told me.
I'm sure I will never go there again. Too rude and disrespectful.

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8:03 pm EDT

Chipotle Mexican Grill barbacoa bowl

I went to chipotle today after looking forward to it all day. My bowl order took a very long time, the beans were clearly old and dried out, I was given the very last of the barbacoa and it wasn't nearly as much as usual, and the entire bowl was flavorless and not very appetizing. I was very disappointed with the quality of the food and service today.

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5:49 pm EDT

Chipotle Mexican Grill burrito bowl

I got 2 Chicken Burrito Bowls from the chipotle at 3925 Walnut St. in Philadelphia, PA. I was mixing up one of the the bowls when a something odd fell out of the bowl. I picked it up to examine it, and it was a fingernail. It wasn't a random hangnail, that would have looked jagged. It was clean cut, almost as if an employee got some nail clippers and clipped a nail into the food.

The other bowl wasn't fine either. That bowl wasn't fine either. Both of the bowls were steak, despite us repeatedly saying to make them chicken. The steak bowl that managed to avoid having human contents in it was mostly steak gristle, and therefore unchewable.

In conclusion, your "fresh food" standards shouldn't mean freshly clipped employee fingernails.

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2:07 pm EDT
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Chipotle Mexican Grill food

I went to chiptole today, and I honestly love chipotle, well I went today and I wanted to eat chroizio it honestly looked so dry with 3 servings left and I ask if they were gonna make more and they did but really bothered me is that they served it to customers still even though it was super dry, I know chipotle is suppose to have fresh food but honestly nothing looked fresh ! I waited for chorizo for 12 mins and Honestly it still didn't even look good it was burnt and really big chunks of it .I also got a chicken bowl for my other bowl and the chicken was burnt . This is the worst chipotle I have ever went to ! Never going here again if I have to go 25 mins out to get chipotle I guess I will !

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3:54 pm EDT

Chipotle Mexican Grill rice bowl

Today I had a chipotle rice bowl for lunch while I was at work. It was half chicken and half steak and half white an half brown rice. It had light black beans in it and light mild salsa. It also had sour cream, cheese, corn and lettuce in it. Only a an hour or so later I felt so sick I had to leave my office early. I love chipotle and their bowls but I felt very sick after and had to leave the office immediately because of it.

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J
2:33 pm EDT
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Chipotle Mexican Grill service

My Kids and I just had the worst customer service experience at the location in white bear lake Minnesota.
We ordered
1 steak bowl
1 half chicken and half steak burrito
1 bowl chicken and steak double meat.
The young man put a full serving of steak in the first bowl.
Next, he did the burrito half and half. He even made sure to take some meat off the serving spoon to be half.
Then, he did a half of each on the final bowl as well.
At the register, the cashier was ringing up the items when I said I should not be charged for double meat on the last bowl since it had just as much meat as the burrito. Another young lady then interrupted and stated that They would not charge for double meat in the burrito. Then same female said they could remake the burrito so it would have less meat if I'd like it to be half and half?
She and 3 other employees then continued to argue with me while several other customers were in line behind us saying the bowl and burrito were double meat but, they Would only charge double on the Last bowl. I couldn't believe how disrespectful, rude and argumentative these employees all were to me.
We left, without our food and went to another restaurant.
This is not the first bad experience at this location but, it will be The Last. I will never go back there again!
Last time we all got food poisoning!

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Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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