Chipotle Mexican Grill
reviews and complaints

I went to the chipotle on court street in Athens Ohio, and I ordered online. When I checked out it said $8.49. Once I went in to pick up my order I was given 2 bowls. I went back in and told them I only ordered one, then I looked at my bank statement. I was charged $53 I was charged for 6 bowls. I was supposed to receive a phone call from the manager over a week ago and I’ve called several times and everyone keeps telling me they are looking into it and I will receive a call the days I call. I never get a phone call back. I threw away my chipotle and the one they told me just to keep. I refuse to ever eat at chipotle again. I’m not sure how hard it is to refund me. If anything give me $45 in cash so I can get reimbursed because the $53 has already been accepted and has gone through so you have my money. So by giving me $45 in cash, the company isn’t losing out on any money and we can break even. The sad thing was I was about to apply for a job there. But I am never ever eating there again. And I ate there a lot. I’m going to make sure I tell my whole family and everyone I know about how terrible the service is.

I am an Employee named Eva Cantu I work at Chipotle in Bakersfield @ 4950 Stockdale Hwy. They always send me home and I am tired of it. They always have an excuse to send me home. Then on top of that the workers are rude and always complaining. I feel very upset I just want to transfer to the one on Mount.Vernon because my mom always wastes gas taking me work and it's like really I'm wasting her gas by having little hours.

This weekend I took my girls to Chipotle. The Brentwood store on winton rd in cincinnati is disgusting the rice is hard the steak and chicken is old the corn is watery the chips where chewy and stale. We threw it away it was unedible. That was almost 40$ worth of food. I eat at chipotle at tri county at least twice a week I have never had a company with them everything is spot on. I think Brentwood needs some employees that care about the quality of food before some gets very sick. We will never eat there again and that's where we live so sad.

Hello my name is Emani Moore and I work at the Ralph's near the chipotle on san vicente. Last night on 10-16-17 at around 9 pm I went into your restaurant for a veggie burrito and I was treated horribly by members of your team and by the manager. For starters, the entire counter was dirty and all the ingredients we mixing together. They restaurant had no shells for any burritos and no vinaigrette sauce. the girl on the line did not wear an apron or gloves and my bowl touched her shirt. when I asked her to please put on a apron she refused to make my bowl and told me no. when I asked to speak to the manager, she said her name was darrien and immediately asked me to leave the store. I was insulted at the way I was treated by your so called top performers. she had no idea what the situation was and she saw nothing wrong with the way her store or her team was carrying herself. the manager had horrible customer service and cursed at me. I will never eat at this restaurant again and it was so unsanitary I hope others do not eat there either for their own safety.

10/17/2017
I ordered 2 tacos online along with chips and queso for pickup. The tacos came in a bowl of course since it was take out. I was using my fork to eat the toppings out of the bowl and there is a big black long hair wrapped up (possibly cooked with or into) in my chicken! I'd like to receive a full refund (for my tacos), as I am not going to eat them for obvious reasons! Of course, I ate my chips and queso and they were wonderful.

This past Friday I ordered a steak bowl with rice, beans, vegetables, medium salsa, corn, sour cream, cheese and lettuce. I was very unhappy with it all because the steak was chewy I had to pick it all out. Also it was cold and undercooked. The entire bowl was bland and had no flavor. My bowl was covered in the bean juice. Very upset and disappointed by this. Usually my food is great from it but this one was unable to eat and I feel like I wasted my money on something that I ended up throwing out and also getting sick from for a few days. I didn't eat anything the rest of that day and ended up throwing it all up. The next two days I could barely stomach any food and I am just now feeling back to normal. I would love a refund of some sort on this or some way to get my money back. As a frequent customer I would like to return to Chipotle. Thank you for your time. Chelsea Hara

Today I went into the Chipotle located on 229 Cedar Ave. South in Minneapolis Minnesota (55454). I am a student at the University of Minnesota and visit this location at least 3-4 times a week. Today I went in and got to the check out portion of the the line and the cashier took my gift card and took off with it then went to help make burritos in the line. I just got this gift card yesterday for my birthday and when she came back she asked me for payment. I told her I had already paid her and she replied that I hadn't. When I asked her about my gift card she said she tried to run it but it was empty. This can not be true because this was a birthday gift to me yesterday and I had not used the gift card yet. The cashier said her name was "Shaniq." I was so outraged that I told her I would not pay again and that she had STOLEN my money from me by taking my gift card.

Chipotle has been my favorite fast food restaurant all throughout college. But after today's experience. I will not be going back unless this company can do something to correct this wrong because this is absolutely criminal behavior.

I got charged for double meat and only got a single scoop of chicken, normally I dont give a [censor] but this keeps happening and I was already in a [censor] mood with classes then this happened. Im probably just not coming back to your resteraunts cause it keeps happening, but I felt as a marketing major it would be helpful to let yall know what aggrevates your customers so you could at least try to improve

I went to pick up an online order and when I arrived my food was still being prepared. I saw 2 bowls and 2 side tortillas on the counter and witnessed one employee take 1 tortilla and give it to a customer who waited until paying to request a tortilla while another employee put the 2 bowls and now 1 tortilla in a bag and hand it to me. I politely told her that I was missing and tortilla, and she paused and gave me a strange look. And then proceeded to tell me that there must me 2 tortillas in the 1 aluminum foil wrapper- while speaking to me in a condescending tone and still giving me a strange look. Since there were many customers waiting, I decided not to argue and just went home. While I know that it's a small thing of not having an extra tortilla, I do not appreciate the service I received and ask they work on not making their customers look like idiots. Thanks.

I just visited your establishment located on white bear avenue and hwy 36 in Maplewood Minnesota, with my daughter and a friend of mine. My daughter and I have been huge lovers of Chipotle for years. Unfortunately tonight has changed that for us. I spent over $30.00 on 2 fajita bowls, one order of tacos, chips and 2 bottled beverages. But when i describe the food as being repulsive, inedible really, I am sorry to say, i am giving undue credit. The brown rice (because there was no white rice) was cold and stale; there was much much to many cold mushy sqwishy cold sauteed vegetables, by too much I mean a full heaping spoonful on each dish. The chicken was cold and salty, the mild salsa, as well as the corn were more liquid than vegetable, the guacamole tasted rancid, and there seemed to be close to 2 cups of cheese on each dish. I normally can't get myself to stop eating even when full, but tonight I couldn't bring myself to take a third bite.
I feel very strongly that I may possibly not choose to ever eat Chipotle again after this horrible experience.

Disappointed and disgusted,

Carla Shapiro
[protected]@gmail.com

On Saturday Oct 14 I had the displeasure of eating at Mexican Grill Boylston MA. Not only was the staff rude and unwelcoming the chips were as hard as rocks and the rice and beans were cold. In addition, the chicken was cold which is clear violation of health codes. If this is not rectified I will report to the state House. This is why people are constantly getting sick from the food because proper health measures aren’t being taken. If the issue was just with try chips it could’ve over looked. But the chicken was cold, which means that it is at a temperature where bacteria can live and grow. If anything upsets my body or anyone else you will be hearing me again. Don’t be sorry, be better!

I went to your Apple Valley location in Minnesota and I've never been this surprised. I had to wait in line for 3 mins during the lunch rush. That's the shortest time I've ever waited in line. The staff was friendly and the food was nothing short of perfect. I talked to the manager Mark and he was very friendly and knew everything about Chipotle! I would give this store 5 stars (6 if I could). The store was clean and out of all the chipotles I've been to this is my favorite!

I ordered 3 bowls online. When I picked up the order and came back to work, I realized that all three orders were completely mixed up and didn't have the correct ingredients. One of the bowl I chose not to put tomatoes because the person has an allergy to tomatoes, and all three bowls had tomatoes. My order was placed 10/11/2017 @ 12:45 at Chipotle Pinecress under Mileydys

I am writing you today to discuss a issue of concern. I frequent the Chipotle on W. Market St. last night I ordered two chicken bowls. The rice was hard the beans were also. It was also very sloppy when put together. The entire presentation was just terrible. I spend a great deal of money with this company. I was very disappointed with the customer service and my food last night. So what can be done. To fix this situation.

I ordered a plain bowl with white rice, lettuce, chicken, and cheese, because i have severe food allergies. When i opened my bowl, there were beans, guac, and a couple other ingredients in the bowl, ingredients i strongly dislike. As a result, i had to throw out the entire bowl. I generally love chiptole, however this was an extremely displeasing experience.

I love Chipoltes food.
But suddenly Chipoltes has made their portions so small I'm ready to boycott them and NEVER eat there again.
Chipoltes is a rip-off.
I used to get a bowl that was so full of food it filled the aluminum tray and pressed against the lid.
I just came from Chipoltes at 5976 Orangethorpe Ave., Buena Park, CA 90620, and I am once again so disappointed with the portions I actually feel as though I completely wasted my money.
Last chance for me.
Make it worth my money or you will lose a customer forever.

I walked into your Chipotle around 5:26pm on October 9, 2017. An inconsiderate lady took my order she was very serious and rude in the manner she was speaking, but I didn't mind I shrugged it off, I completely understand everyone has their days. After she put the rice and beans on my bowl, I noticed that she wiped some beans and rice off the counter with a napkin, it was clear after she did this her gloves were dirty and wet. I was expecting her to have changed her gloves, but she did not. This lady with no name tag, wiped off her same gloves with a napkin and processed to take the next persons order. Soon after this other lady was about to finish my order, without changing her gloves from her previous order, I had to stop and remind her to change them. This is completely unacceptable, unsanitary and atrocious. I guarantee you if these employees were to make themselves a bowl, they wouldn't have used those same pair of gloves. Their address is 6317 Multiplex Dr, Centreville, VA 20121

On Sunday October 1, I went into a Chipotle store at 15880 Pines BLVD
Pembroke Pines, FL 33027
This a manager Javier Ramos, was sharing out portions, he gave me a little bit of rice, I told him that I wanted more rice. I asked to speak with a manager and then he told me that he was a manager. Now I must point out that I am a loyal customer of over 5 years. In those 5 years no one has ever denied me of the amount of rice that I choose. I hope you write this young boy up, because this boy is totally out of line. Please respond back to me A.S.A.P. If you don't respond, i shall be forced to go to Pollo Tropical.

Richard

Hello,
I am disappointed to report that in last three weeks, twice, including today, my online order is not ready. And the reason is that the store has not received the order. When I show them the confirmation emil, they prepare the order for me.

If that was the case, why would I go about oredering it online? I hope, Chipotle would immediately look into this and stop this embarrasment for the customers.

Thank you,
[removed]
[removed]

The music is loud as all can be. The young lady taking the order could not hear a word anyone was saying. She had stand on tip toes. I had to repeat my order 4 times. Then it was still wrong but I just wanted out of there and paid for it. When I got home the entire dinner was ice cold. The meat was uneatable. The rice was crunchy. I live 5 mins from the store. I love your food I am there at least once a week. This time I was not happy with any it.