Menu
Chipotle Mexican Grill
Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
reviews & complaints

www.chipotle.com
www.chipotle.com

Learn how the rating is calculated

1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Chipotle Mexican Grill has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chipotle Mexican Grill. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chipotle Mexican Grill reviews & complaints 646

Sort by:

Newest Chipotle Mexican Grill reviews & complaints

ComplaintsBoard
T
5:53 pm EDT

Chipotle Mexican Grill unethical behavior

My son went to Chipotle to get something for me to eat, because I'm under the weather. Upon his return i noticed that the Bowl was half full, the lettuce were old, and my chicken was burnt. I asked my son what happened(because he seemed very distraught) and he said that they would not give him what he wanted and they were very mean and rude. I called to make a complaint and the lady(Chealsea) told me that you guys do not have a complaint center or corporate number.

Read full review of Chipotle Mexican Grill
View 0 more photos
Hide full review
ComplaintsBoard
S
11:16 pm EDT

Chipotle Mexican Grill poor customer service

On 7.7.18 I purchased a chicken burrito bowl form your establishment @ 311 s Wacker in Chicago, Il. And as much as I purchase food from here due to me being an employee in the building this is the second time I was not satisfied with the customer service I received. The first time I ordered and I paid for a half of burrito bowl due to the fact I was ignored when asked for more rice & why was I only receiving a spoonful of rice and meat. And on 7.7.18 when I purchased the same product the food was not fresh and I was refused a fresh order, None of this was acceptable.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
K
11:44 am EDT

Chipotle Mexican Grill burrito bowl

This afternoon so went into Chipotle to pick up lunch for my brother and I. It was not busy at all, but there was a worker working on a large cater order, so when I arrived, she rudely and extreamly quickly threw together by two bowls. I understand, she was swamped with orders, that's besides the point. By burrito bowl contained chicken, which was burnt to a crisp and not editable. Additionally, the rice must have been out for a while, because it was hard rather than fresh. And finally, the bag of chips were stale and not enjoyable either. Normally I would not spend the time writing a complaint as everyone and every place has their days, however I arrived at 11:20, after they opened at 11:00. It is unacceptable that after 20 minutes 3 of my items were bad- which leads me to believe they were left over from the day before. Which is also unacceptable.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
M
9:10 pm EDT

Chipotle Mexican Grill customer service

I had a mobile order got to the store they said they didn't have it was told to go to the back of the line received absolutely awful service from every individual. Told me I had to pay again then once I showed my receipt they said "we'll see about that" then I asked if I could have my chips and drinks and they replied "we ain't got chips" so I asked for a refund and she said "you can get a card but that's it" I get it's a stressful job but never in my entire life have I ever been so disrespected at an establishment. All the co workers continuously said was " I'm tryin to leave by midnight, I'm tired, I'm ready to go I'm over this" not paying any mind to the customers. My husband and I religiously go to chipotle and we will never return to this location. I wish words could explain just how bad the service was.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
N
6:14 pm EDT

Chipotle Mexican Grill amount of food

I am complaining about the chipotle at 95834 ZIP Code in Sacramento California regarding the employees who are too busy talking to each other and not listening to what the customer wants and also the amount of food they put it in our burrito bowl. I ordered a burrito bowl I barely got a little bit Rice a little bit beans . Horrible service 🤬This is the second time I have been to this location and the service just has been horrible they have teenagers working there who have no idea what they're doing or paying attention to the customers they are too busy talking amongst themselves

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
H
11:28 pm EDT

Chipotle Mexican Grill online ordering/customer service

Sunday July 1st 2018 I had family over, and we decided on chipotle for dinner.. I made an order online for pickup almost 2 hours before the pick up time. When i arrived i stood there for awhile before someone ( who wasn't busy ) finally asked me f i needed something. I told them i had an online order to pick up.. He looked around, left and never came back. Another guy asked me what i needed, I told him and he looked at the online print out area, brought it over to the girls making food, waled by me and said it's being worked on now. I stood there for another 30 minutes waiting for my food. I watched people in the long line come and go. I watched the cashier with a bad attitude and dirty looks. What it the point to the online ordering that is meant to prevent waiting around. There as no apology, they didn't try to make up for it, nothing. I will not be going back to that location. Horrible service with horrible attitudes to match

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
F
5:42 pm EDT

Chipotle Mexican Grill chipotle burrito

Today I bought a burrito from Chipotle PG Plaza and this burrito was the worst of the worst the meat was dry burn / scorch made the whole burrito taste like it was burnt very nasty then I only got a half a hand full of meat on a burrito you can count the pieces and all of them were burnt and scorched I could not eat this sandwich very disappointed I would like to be reimbursed $7.58 for a sandwich I had to throw away this place is fairly new and already it's gone to the dogs for me I want my money back

Read full review of Chipotle Mexican Grill
View 0 more photos
Hide full review
ComplaintsBoard
M
7:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill poor visit experience

We visited the canal winchester Ohio Chipotle, and first they were completely out of vegetables, salad dressing, when we checked out I had two free kids meal and they rang the bill up in two separate transactions because they couldn't combine which I get, but in stead of charging my card twice they could have rang the one free kids meal up by its self, because there is no purchase necessary. While we we're getting our drinks, the station was out of forks, napkins and trash was over flowing. I'm not sure what the manager has done on his shift but he was managing poorly.
We had a total of 5 meals with dissapointment.

Read full review of Chipotle Mexican Grill
View 0 more photos
Hide full review
ComplaintsBoard
J
12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill burrito bowl

Good day,

As i'm writing this complaint in complete disgust i am saddened to say my expirience for lunch today was HORRIBLE. My beans were extremely hard, let's not mention that there wasn't any brown rice/fajitas ready. Still willing to support the company and get food, the employee had such a horrible attitude and an utterly ignorant response as to why my food wasnt meeting my expectations. Never thought i'd waste my lunch break and money on trying to get good food to still be hungry at this very moment. Such a waste of time & my day is ruined thanks to your employees poor work ethic smh.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
T
8:15 pm EDT

Chipotle Mexican Grill bowl container that wasn’t part of my bowl

Today June 30 at 240pm I was on a lunch break I had order two chicken bowls to go. We had mixed rice one had beans & chicken & the other had chicken. I sit in for a few & ate my some of my chicken bowl & then closed it back & left. When I got home I warm the bowls up & as I'm mixing my food together at the bottle of the bowl I see a piece of bowl container that wasn't missing from either of the bowls I had. This is by Woodley park station

Read full review of Chipotle Mexican Grill
View 0 more photos
Hide full review
ComplaintsBoard
L
3:03 pm EDT

Chipotle Mexican Grill stocking and preparing

I'd like to first start by saying that I love chipotle and I'm a hard working mom of 3 that doesn't get to frequent your establishment often. Well today after work I stop in to grab dinner and I asked for a Patron margarita. Well this hasn't been the first time that there hasn't been any in stock. The staff was quick to say that the manager Sabrina was lazy and never makes any. I proceeded to inform them that it's not fair to have it on the menu and supply it. Please inform them of their poor customer service skills, failure to supply what's on the menu, wasting my gas and time.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
T
1:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill chipotle bowl - requesting a full refund

I decided to take my kids to Chipotle on 6/27/18 for dinner to go. They both ordered burritos and I decided to get a chicken bowl. I eat from Chipotle all the time. My bowl had: white rice, black beans, lettuce, extra cheese and corn) I ate half of the bowl last night for dinner(put the other half in the fridge) for lunch today 6/28/18. At 1:00 pm I decided to eat lunch. Well I noticed that something didn't look right about the 1st scoop of food I was about to proceeded to put in my mouth. I examined the food and OMFG it was some sort of bug or worm. I killed it of course. I WILL NEVER EVER SUPPORT CHIPOTLE EVER AGAIN. Let along ever eat at an Chipotle establishment again. I'm most definitely requesting a full refund from my purchase on yesterday. I have no idea if there were bugs in my kids food.

Located in: Westheimer Towne Center
Address: 8401 Westheimer Rd A100, Houston, TX 77057

Read full review of Chipotle Mexican Grill
View 0 more photos
Update by Tomikio Holmes
Jun 28, 2018 1:29 pm EDT

email address: tomikioparis@yahoo.com

Hide full review
ComplaintsBoard
M
7:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill customer service

2380 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 is the address that my girlfriend and I eat at. Once a week at least we visit. For the past month or so, we have experienced very rude, and unprofessional behavior towards us and other customers by the on the females that is usually working the condiment line. It has us to the point of not wanting to go in anymore because we expect a rude experience from this particular female. Its very disappointing, and also very discouraging. I hope that something can be done to correct this issue, because it is only getting worse with each trip. Thank you for your time, and we absolutely love Chipotle Food. Unfortunately I do not have the client number.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
A
6:13 pm EDT

Chipotle Mexican Grill hacked account

I am a texas resident and I received two charges for the total amount of $140 from two different locations. I'd like a full refund of these charges. I did not authorize these charges online. Account is under adrienne long in dallas texas 75287.

The charges were to :

15500 excelsior dr
Bowie, md [protected]
Phone: +[protected]
- and -
15475 annapolis road
Bowie, md 20715
Phone: +[protected]

The charges were made at 4:47 pm & 5:09 pm cst on weds. 6/27
Please provide a full refund as soon as possible.
Thanks,
Adrienne

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
C
4:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill customer service

Hi I'm Camry 21 I live in Statesville North Carolina. My family & I recently visited our local chipotle in Mooresville North Carolina the Custer service was terrible they are over charging other for rice which they have never start charging us till yesterday the restaurant was filthy they were very rude food was cold-ish was not done the way they used to be, we travel all the way to the Hickory location in NC now just to get awesome Custer service which is very sad. I'm emailing submit a complaint for anyone to see if there can be a stop to them after we ate at the location in Mooresville I go to Facebook their Chipotle site it was nothing but rude, horrible, disrespectful comments on their reviews I was disgusted with how they were treated as to what experience we had gotten when we went we need one in Statesville NC so my family & I don't have to travel so far to get over charged for something we never gotten charged before we need a UnderCover Boss to be sent to that location my family loves Chipotle we don't want to stop or travel farther due to horrible customer service help your Statesville Chipotle lovers.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
N
8:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill burrito and chips and queso

I went to the Chipotle located at 700 Forest Ave, Suite 90 Richmond VA 23230 and I mainly went for a steak burrito with pinto beans, brown rice, cheese, sour cream, and lettuce. They had no more steak nor pinto beans at least cooked and they close @10pm and i was there @8:30pm...they should of cooked more since they were still open and had time. I even got chips and queso and the chips happens to be stale and the queso wasn't even fresh it was chunky and its not supposed to be like that

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
A
3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chipotle Mexican Grill portion sizes

Chipotle has always advertised fresh organic and plentiful ingredients... but now it feels like they are taking advantage of their customers' loyalty and have not only gone up on prices but ALSO started skimping on portion sizes. Why is it that a serving size of chicken is a chicken breast but the workers sometimes give less than half that, and definitely NEVER more than that. Is this $8 worth of food?

Read full review of Chipotle Mexican Grill
View 0 more photos
Update by Alex Kosmakos
Jun 18, 2018 3:04 pm EDT

Back when Chipotle first opened, the burritos were actually worth 7$... Now any location you go to the workers look at you crazy when you even ask for more RICE ..Rice is the cheapest item in the food bar, and I am paying for the burrito either way... You ask for more and they sprinkle grains you can count on both your hands onto it like it is supposed to satisfy you. Plus the chicken portions are ridiculous. A normal chicken serving is a chicken breast. They barely give HALF that portion for any given burrito or bowl. Workers are quick to ask you if you want guac or queso but even THOSE they skimp on. Like as the customer you're not paying an extra almost $2 just for those toppings. It is ridiculous that as a customer you can't even go to one of your favorite restaurants because every time you leave upset that the workers gave attitudes and you still don't have your money's worth. Locations include GA: Buford, Pleasant Hill, Lawrenceville-Suwanee

Hide full review
ComplaintsBoard
Y
7:19 pm EDT

Chipotle Mexican Grill rice

Every time I go in I get the same two people I get one scoop pf rice when I say 1 bowl extra rice 1 scoop extra so I asked for more second scoop want even a scoop so i asked for the 3rd she just looks at the other girl they stare at each other and ignore my request. Am I suppose to act stupid like nothing happened. The additude they have is so awful I complian at the register the girl said after 3 scoop they charge extra I don't care charge me extra let me know about it don't just ignore your customer that you see 2 or 3 times a week.

Read full review of Chipotle Mexican Grill
Hide full review
ComplaintsBoard
E
1:15 pm EDT

Chipotle Mexican Grill management and cashier

I walked into chipotle today, and the First Lady who started the bowl was amazing and very friendly. It wasn't until the bowl reached the cashier that the issues began. My total was 12.27 and I asked what was I charged for I've never payed this much for a bowl she said double chicken. I asked could she delete the double chicken. She then huffed & puffed as if every customer that walks through the door does not pay her salary. I'm in awe because I'm a sales manager and horrible customer survive at the front of the house is bad for business. The manger Linda was extremely nonchalant even when I asked for the GM business card. All in all, I'm sure if that cashier remains a cashier, I can bet money on this will not be the last complaint. PERSONALIZED SERVICE is what keeps business growing! And also anyone who would allow a dollar to walk out the door is not a great representation of a driven business.

Read full review of Chipotle Mexican Grill
View 0 more photos
Hide full review
ComplaintsBoard
M
9:46 pm EDT

Chipotle Mexican Grill liar & rude supervisor in milestone, germantown, md branch

Hi there

Earlier today at 12.54 pm, I and my husband were harassed by a male supervisor called Gerald at Chipotle, Milestone, Germantown, MD branch. My order number was 207. This is not the first time. Everytime we were served by this guy in the past, he was very rude with me and my husband, served us reluctantly and tried to charge me extra for the food. We asked him why was he charging us extra, he couldn't give any valid answer. He lied in front of everyone that he was charging us for sides. But we have been eating at Chipotle for many years in various branches, was never charged for sides. If you don't replace this guy, we shall ask everyone to stop going to this store. Please let us know what action will you take about his discriminatory behaviour? Thanks.

Nancy

Read full review of Chipotle Mexican Grill and 1 comment
Update by Mikaell
Jun 09, 2018 9:52 pm EDT

Hi there

Earlier today I and my husband were harassed by a male supervisor called Gerald at Chipotle, Milestone, Germantown, MD branch. This is not the first time. Everytime we were served by this guy in the past, he was very rude with me and my husband, served us reluctantly and tried to charge me extra for the food. We asked him why was he charging us extra, he couldn't give any valid answer. He lied in front of everyone that he was charging us for sides. But we have been eating at Chipotle for many years in various branches, was never charged for sides. If you don't replace this guy, we shall ask everyone to stop going to this store. Please let us know what action will you take about his discriminatory behaviour? Thanks.

Nancy

Hide full review
1 comment
Add a comment
F
F
fitzwater1
, US
Nov 02, 2020 1:10 am EST

Love Chipotle food! Everything going great until cashier gruffly handed my bag of food to me. I automatically said thank you and she said"YEP" in a very rude way and that was it. Went out to car and walked back in and told her that she was very impolite. 2126 N. Eagle Rd., Meridian ID Host: Hollie ORDER# 261 11/01/2020 4:45 PM Thank you

Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Chipotle Mexican Grill customer service

Website

www.chipotle.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chipotle Mexican Grill?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chipotle Mexican Grill Customer Service. Initial Chipotle Mexican Grill complaints should be directed to their team directly. You can find contact details for Chipotle Mexican Grill above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chipotle Mexican Grill. Discuss the issues you have had with Chipotle Mexican Grill and work with their customer service team to find a resolution.