Chipotle Mexican Grill
reviews and complaints

I LOVE Chipotle. It's literally my favorite place to eat out but today I was beyond disappointed. First, I always get the vinaigrette on my burrito. However, at 1:06 pm I was told they were out of it for the day. So I guess no one will be able to order a salad all day. Then they were almost out of rice and he scraped a spoon full of white rice to put in my burrito and when I asked if I could have a little of the brown so that I could have a least a little rice he scoffed and slammed the brown rice on. Then my chips were not fresh. In fact, they possibly weren't done? They were so soft I could bend them and roll them up. They weren't crispy or crunchy the way the should be. Such a waste of money considering I always ordered guacamole to eat with them but I couldn't eat any of them so the chips and the guacamole went to absolute waste. This is by far the worst experience I've ever had at Chipotle. It will definitely be awhile before I go back to this location.

I placed an order at a Chipotle restaurant for a Chicken bowl. Before having my order billed, there was a person in front of me who ordered a chicken bowl as well. Despite informing the cashier that the person ahead of me had my order instead of his, the cashier disagreed. I still yet received the other person's order instead of mine. I would advise chipotle to listen to their customers and ensure they receive proper service. The location of the restaurant is: 5565 Auto Mall Pkwy, Fremont, CA 94538.
I would prefer a refund for my incorrect order.
Reference to my receipt number: [protected]

My son went to Chipotle to get something for me to eat, because I'm under the weather. Upon his return i noticed that the Bowl was half full, the lettuce were old, and my chicken was burnt. I asked my son what happened(because he seemed very distraught) and he said that they would not give him what he wanted and they were very mean and rude. I called to make a complaint and the lady(Chealsea) told me that you guys do not have a complaint center or corporate number.

On 7.7.18 I purchased a chicken burrito bowl form your establishment @ 311 s Wacker in Chicago, Il. And as much as I purchase food from here due to me being an employee in the building this is the second time I was not satisfied with the customer service I received. The first time I ordered and I paid for a half of burrito bowl due to the fact I was ignored when asked for more rice & why was I only receiving a spoonful of rice and meat. And on 7.7.18 when I purchased the same product the food was not fresh and I was refused a fresh order, None of this was acceptable.

This afternoon so went into Chipotle to pick up lunch for my brother and I. It was not busy at all, but there was a worker working on a large cater order, so when I arrived, she rudely and extreamly quickly threw together by two bowls. I understand, she was swamped with orders, that's besides the point. By burrito bowl contained chicken, which was burnt to a crisp and not editable. Additionally, the rice must have been out for a while, because it was hard rather than fresh. And finally, the bag of chips were stale and not enjoyable either. Normally I would not spend the time writing a complaint as everyone and every place has their days, however I arrived at 11:20, after they opened at 11:00. It is unacceptable that after 20 minutes 3 of my items were bad- which leads me to believe they were left over from the day before. Which is also unacceptable.

I had a mobile order got to the store they said they didn't have it was told to go to the back of the line received absolutely awful service from every individual. Told me I had to pay again then once I showed my receipt they said "we'll see about that" then I asked if I could have my chips and drinks and they replied "we ain't got chips" so I asked for a refund and she said "you can get a card but that's it" I get it's a stressful job but never in my entire life have I ever been so disrespected at an establishment. All the co workers continuously said was " I'm tryin to leave by midnight, I'm tired, I'm ready to go I'm over this" not paying any mind to the customers. My husband and I religiously go to chipotle and we will never return to this location. I wish words could explain just how bad the service was.

I am complaining about the chipotle at 95834 ZIP Code in Sacramento California regarding the employees who are too busy talking to each other and not listening to what the customer wants and also the amount of food they put it in our burrito bowl. I ordered a burrito bowl I barely got a little bit Rice a little bit beans . Horrible service 🤬This is the second time I have been to this location and the service just has been horrible they have teenagers working there who have no idea what they're doing or paying attention to the customers they are too busy talking amongst themselves

Sunday July 1st 2018 I had family over, and we decided on chipotle for dinner.. I made an order online for pickup almost 2 hours before the pick up time. When i arrived i stood there for awhile before someone ( who wasn't busy ) finally asked me f i needed something. I told them i had an online order to pick up.. He looked around, left and never came back. Another guy asked me what i needed, I told him and he looked at the online print out area, brought it over to the girls making food, waled by me and said it's being worked on now. I stood there for another 30 minutes waiting for my food. I watched people in the long line come and go. I watched the cashier with a bad attitude and dirty looks. What it the point to the online ordering that is meant to prevent waiting around. There as no apology, they didn't try to make up for it, nothing. I will not be going back to that location. Horrible service with horrible attitudes to match

Today I bought a burrito from Chipotle PG Plaza and this burrito was the worst of the worst the meat was dry burn / scorch made the whole burrito taste like it was burnt very nasty then I only got a half a hand full of meat on a burrito you can count the pieces and all of them were burnt and scorched I could not eat this sandwich very disappointed I would like to be reimbursed $7.58 for a sandwich I had to throw away this place is fairly new and already it's gone to the dogs for me I want my money back

We visited the canal winchester Ohio Chipotle, and first they were completely out of vegetables, salad dressing, when we checked out I had two free kids meal and they rang the bill up in two separate transactions because they couldn't combine which I get, but in stead of charging my card twice they could have rang the one free kids meal up by its self, because there is no purchase necessary. While we we're getting our drinks, the station was out of forks, napkins and trash was over flowing. I'm not sure what the manager has done on his shift but he was managing poorly.
We had a total of 5 meals with dissapointment.

Good day,

As i'm writing this complaint in complete disgust i am saddened to say my expirience for lunch today was HORRIBLE. My beans were extremely hard, let's not mention that there wasn't any brown rice/fajitas ready. Still willing to support the company and get food, the employee had such a horrible attitude and an utterly ignorant response as to why my food wasnt meeting my expectations. Never thought i'd waste my lunch break and money on trying to get good food to still be hungry at this very moment. Such a waste of time & my day is ruined thanks to your employees poor work ethic smh.

Today June 30 at 240pm I was on a lunch break I had order two chicken bowls to go. We had mixed rice one had beans & chicken & the other had chicken. I sit in for a few & ate my some of my chicken bowl & then closed it back & left. When I got home I warm the bowls up & as I'm mixing my food together at the bottle of the bowl I see a piece of bowl container that wasn't missing from either of the bowls I had. This is by Woodley park station

I'd like to first start by saying that I love chipotle and I'm a hard working mom of 3 that doesn't get to frequent your establishment often. Well today after work I stop in to grab dinner and I asked for a Patron margarita. Well this hasn't been the first time that there hasn't been any in stock. The staff was quick to say that the manager Sabrina was lazy and never makes any. I proceeded to inform them that it's not fair to have it on the menu and supply it. Please inform them of their poor customer service skills, failure to supply what's on the menu, wasting my gas and time.

I decided to take my kids to Chipotle on 6/27/18 for dinner to go. They both ordered burritos and I decided to get a chicken bowl. I eat from Chipotle all the time. My bowl had: white rice, black beans, lettuce, extra cheese and corn) I ate half of the bowl last night for dinner(put the other half in the fridge) for lunch today 6/28/18. At 1:00 pm I decided to eat lunch. Well I noticed that something didn't look right about the 1st scoop of food I was about to proceeded to put in my mouth. I examined the food and OMFG it was some sort of bug or worm. I killed it of course. I WILL NEVER EVER SUPPORT CHIPOTLE EVER AGAIN. Let along ever eat at an Chipotle establishment again. I'm most definitely requesting a full refund from my purchase on yesterday. I have no idea if there were bugs in my kids food.

Located in: Westheimer Towne Center
Address: 8401 Westheimer Rd A100, Houston, TX 77057

2380 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 is the address that my girlfriend and I eat at. Once a week at least we visit. For the past month or so, we have experienced very rude, and unprofessional behavior towards us and other customers by the on the females that is usually working the condiment line. It has us to the point of not wanting to go in anymore because we expect a rude experience from this particular female. Its very disappointing, and also very discouraging. I hope that something can be done to correct this issue, because it is only getting worse with each trip. Thank you for your time, and we absolutely love Chipotle Food. Unfortunately I do not have the client number.

I am a texas resident and I received two charges for the total amount of $140 from two different locations. I'd like a full refund of these charges. I did not authorize these charges online. Account is under adrienne long in dallas texas 75287.

The charges were to :

15500 excelsior dr
Bowie, md [protected]
Phone: +[protected]
- and -
15475 annapolis road
Bowie, md 20715
Phone: +[protected]

The charges were made at 4:47 pm & 5:09 pm cst on weds. 6/27
Please provide a full refund as soon as possible.
Thanks,
Adrienne

Hi I'm Camry 21 I live in Statesville North Carolina. My family & I recently visited our local chipotle in Mooresville North Carolina the Custer service was terrible they are over charging other for rice which they have never start charging us till yesterday the restaurant was filthy they were very rude food was cold-ish was not done the way they used to be, we travel all the way to the Hickory location in NC now just to get awesome Custer service which is very sad. I'm emailing submit a complaint for anyone to see if there can be a stop to them after we ate at the location in Mooresville I go to Facebook their Chipotle site it was nothing but rude, horrible, disrespectful comments on their reviews I was disgusted with how they were treated as to what experience we had gotten when we went we need one in Statesville NC so my family & I don't have to travel so far to get over charged for something we never gotten charged before we need a UnderCover Boss to be sent to that location my family loves Chipotle we don't want to stop or travel farther due to horrible customer service help your Statesville Chipotle lovers.

I went to the Chipotle located at 700 Forest Ave, Suite 90 Richmond VA 23230 and I mainly went for a steak burrito with pinto beans, brown rice, cheese, sour cream, and lettuce. They had no more steak nor pinto beans at least cooked and they close @10pm and i was there @8:30pm...they should of cooked more since they were still open and had time. I even got chips and queso and the chips happens to be stale and the queso wasn't even fresh it was chunky and its not supposed to be like that

Chipotle has always advertised fresh organic and plentiful ingredients... but now it feels like they are taking advantage of their customers' loyalty and have not only gone up on prices but ALSO started skimping on portion sizes. Why is it that a serving size of chicken is a chicken breast but the workers sometimes give less than half that, and definitely NEVER more than that. Is this $8 worth of food?

Every time I go in I get the same two people I get one scoop pf rice when I say 1 bowl extra rice 1 scoop extra so I asked for more second scoop want even a scoop so i asked for the 3rd she just looks at the other girl they stare at each other and ignore my request. Am I suppose to act stupid like nothing happened. The additude they have is so awful I complian at the register the girl said after 3 scoop they charge extra I don't care charge me extra let me know about it don't just ignore your customer that you see 2 or 3 times a week.