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Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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Newest Chipotle Mexican Grill reviews & complaints

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11:51 am EDT
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Chipotle Mexican Grill a chicken salad and a chicken bowl.

My mother and I went to the Chipotle in Bonita Springs Fl.The quacomole was brown and old, the chicken was so dry and spicy and the lettuce had a brown tint to it. The service as well was bad and the cashier said "they don't know why the quacomole was that color they have been receiving brown avocados." I always eat here and normally love it and was very disappointed.

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11:49 am EDT
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Chipotle Mexican Grill ordered online

Very disappointed with the quality of food I purchased at one of your location in Bridgeport, CT. I ordered a veggie bowl and the veggies were missing. I called the restaurant to inform them and was told "even though you ordered veggies it just mean you didn't want any meat in your bowl" WHAT! And the rice was under cooked. As you can see my order confirmation below shows veggies should've came with my meal. I will select a better lunch option than to eat at Chipotle again. (P.S. Will also pass the word around)

https://order.chipotle.com/order-confirmation

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8:42 pm EDT

Chipotle Mexican Grill amount of meat in your damn 10$ burrito

I bought ur chicken burrito and it didn't have any chicken in it, plus my guacamole was 3/4 full at 3 something dollars.. and avacado is 1$. Put meat in your damn burritos, if it cost to much to actually sel what you advertise then stop being a company. This isn't the first time but may be my last time. How expensive is a lb of chicken. 3$ ? Maybe new management should be implemented. This is ridiculous

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2:34 pm EDT

Chipotle Mexican Grill employee interaction and service

I am working on a project in San Ramon, Ca so I have been eating lunch at the chipotle on crow canyon Blvd for the past 2 weeks. There is an employee who is loud, aggressive and disrespectful to the point I almost walk out if he's working. He is always at the front of the service line. All of his interaction with the customer is him yelling. He will yell "next in line!" And then "What do you want? I said what so you want!?"the customer will tell him their order, and he responds with, " And!? And!? And!?" While he rolls his eyes back and looks agitated. Then he litterally throws the bowl down the line to the next employee before the customer is done talking and then repeats this unnacceptable behavior with the next customer. As if the interaction with this man wasn't insulting enough, every customer dining in the restaurant has to listen to him scream at every one ordering food for the next half hour while they eat their food. His interaction with the other employees on the line is just as bad. He seems to make them all uncomfortable as well.

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12:39 pm EDT

Chipotle Mexican Grill closing early and horrible customer service

My husband along with seven kids (4 mine)lol and myself went into Chipotle 7106 Midlothian tnpk. On 10/31/2017 @9:48 all in costumes to get the $3 booritos and bowl we were turned away they stated they were closed in a nasty tone but the sign said close @ 10:00pm I was infuriated but I just left and had to explain to the kids that they did nothing wrong something needs to seriously be done about this

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RachelIe Durham
, US
Nov 01, 2017 1:55 pm EDT

On and unfortunately I was so infuriated that I took my anger out on the kids. Now I find out that someone reported me to CPS. Probably one of the workers. Now they are investigating me and keeping a check on me. I had to again explain to my kids that they did nothing wrong.. That it was Chipotle's fault that I hit them.

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12:18 pm EDT

Chipotle Mexican Grill unethical behavior

I asked for double steak I didn't get it and a single scoop of chicken it was made sloppy and I would like to get a free burrito because of the service I had if u could please email me or send me a text or phone call [protected] or email at [protected]@gmail.com and I would like a free burrito and what I asked for what was in it and I didn't like they way they treated me in the store and I didn't like how they made my burrito and I would like a new or something for the inconvenience the date was 10/31/17

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11:20 am EDT
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Chipotle Mexican Grill aggressive attitude while purchasing food from vendor

While I was purchasing I asked the cashier to let me use the restroom, he told me a code to go open the door, then the code didn't work 3 times so I went back to cashier and ask if he could assist me opening the door then he told me in an aggressive way that if the restroom is locked to go find another restroom somewhere else ! Then he came and opened the door after I asked again but gave me really bad attitude and I asked why he was so rude, and when I closed the restroom door he punched the door so hard, I got so scared that I peed in my pants, my family was outside purchasing the food my wife is pregnant my daughter is 20 years old and this was very disappointing . I spoke to management after the incident and he just said he was sorry, the cashier never apologies for his behavior. Then I went home I couldn't sleep because I felt like someone wants to hurt me, he scared my whole family and I don't think this is acceptable, you guys should surely get back to me as soon as possible, or I will be placing charges against that chipotle store and employees legally for the way I was treated and the way they made me and my family feel ! Store - 14708 ventura blvd, suite . Sherman oaks ca 91403 [protected] store number ! Host cashier - palmer, Order number 565 10/31/17 9:08pm, my name is Juan my number is8182176912

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3:18 pm EDT

Chipotle Mexican Grill bad/horrible customer service

I came in the restaurant on Sunday, October 28, 2017. There was approximately 5 people ahead of me. It was finally almost my time to order, when there was a gentleman in front of me who was next, which this is when the issue started. All of a sudden the employee's stop taking our order and announced that they would not be taking any more orders until they made an on-line order of 9 Burritos. Myself as well as the gentleman who was next looked at each other baffled as to why it would take all 4 employee's to make burritos, and not continue to take orders of the customers that had already been standing in line for at least 15 minutes. The manager (Salem Miller) who was not customer service oriented at all, shouted to all of us that she was short handed as far as employee's to help, and that they were having a recruitment issues. First of all Chipotle employee situation is not my problem, and I should have not been made aware that there was an issue. The gentleman that was a head of me got so frustrated that he just stormed out of the restaurant, and now the line is out of the door, and there were 2 ladies behind me who said what we were all thinking was to make sure that we filed a complaint. It made no sense that the line is out of the door, and you stop with taking the orders, to have all 4 people you do have working there stop to make 9 on-line orders. I never seen where it takes 4 people to make a burrito. The manage Salem was walking around slamming this, pacing back and forth, and finally decided to help make the burritos. This person did not say she was so sorry for the inconvenience, she did not offer a discount, she did not offer to throw in chips, extra sour cream, cheese nothing. Her attitude was you either stand here and wait, or you can leave it made no difference to her. I come to this particular Chipotle at least 1 a week, if not twice a week. When I asked the manager on how to file a compliant she yell "just go on line, and the pointed to the business cards. If this person was working for me and she treated my customers the way she treated all of us, she would be at the unemployment office on the following Monday. I think what really got me is I asked for extra meat, and as long as waited while we watched her stomp around, that when I got ready to pay, she could have came over to the register and said don't charge her, this is on us for her inconvenience. But know we all had to suffer through and watch her the sour look on her face. I am now faced with the dilemma of where am I now going to get my Chipotle fix, or am I going to say just forget it, and not patronize the restaurant every again. I can get burritos, tacos and and bowls anywhere, but I also want to be treated like a valued customer. I work hard for my money just like everyone else, but I also would never let a customer know that I am having staffing issues because that should not be there concerns. I have to say this was the worst experience I have had in a restaurant in a long time, and it is been a while since I have actually taken time out of my busy day to sit down, and pull out a computer in order to file a complaint. Shame on you Chipotle, Shame on you ! Worst Service right up there in my top 10.

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1:53 pm EDT
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Chipotle Mexican Grill retailmenot offer

On yesterday I read the information on retail me not about a $3 boorrito. No where did it state that you had to be dressed up in coustome to receive this offer after going in the store and ordering my two burritos the total came up to $16.46 I asked the cashier was the burritos not $3 he was stated no you had to be dressed up to receive the offer. He also stated that the way the company put it out there that is was confusing. What can you do about this for me to honor the coupon. My order #178 12:53pm code [protected]
Thanks Chevonna Wells [protected]

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7:48 am EDT
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Chipotle Mexican Grill management

To whom it may concern,
I'm a former employee at chipotle. I've had many problems with my GM because he never treated me fairly or with respect. Today was my last day and I believe that there are a couple things you should know about this chipotle 3353 Corridor marketplace. Store number 2192. One of the main reason I left was because of favoritism, unsanitary and they didn't reheat there food properly in the morning. Protocolo was not being folllowed. I was also told they the served expired lettuce once to customer during the AM shift. Instead of throwing it they decided to use it and take a risk of getting customers sick.

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9:35 am EDT
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Chipotle Mexican Grill employment complaint

Hello my name is Nayson Brown I'm a former employee who was just notified yesterday that I was terminated from the Red Bank NJ location . I never received a write-up in my couple of months of working at that location. I am currently a high school student and I play football. I gave my general manager copy of my football schedule and she knew that I had football practice every Saturday morning. So my schedule these past two months was Saturday and Sundays from 3:30 to 10:30. I called last Saturday to obtain my schedule and to inform my manager that I was sick and was calling out. She informed me it was okay and not to come in on Sunday too. Now I was informed yesterday when I called that I was terminated for missing the shift. She said that on Saturday when I called out that I was supposed to be in at 10 a.m. I never work Saturday mornings because I have football practice in the morning so I was confused as to why she would even put me on that shift knowing that I had football practice every Saturday morning. My issue is I never received a write-up or anything they just terminated me for missing a shift i never worked before. It's unfair how high school students are being treated and I would like a copy of the employment handbook so that I can seek Legal Council and ill be contacting the Better Business Bureau and the Department of Labor.

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12:47 pm EDT
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Chipotle Mexican Grill cleanliness of restaurant/ food

I was at the chipotle on glenway crossing in price hill and the lobby was really dirty and trash was over flowing and the workers food station was a dirty mess also, I almost walked out because this was the station where they make your food and the workers were not doing anything about it what's so ever. I got a steak bowl and the steak was really hard and cold. I was going to take it back but I was headed to work and had no time. I'm sorry but that's nasty. I will not be coming back to this location no longer.

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12:25 pm EDT
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Chipotle Mexican Grill chipotle

My fiancé and I went to the chipotle in pinole last night at 9:40 pm. After standing in line for for a few minutes one of the employees from the kitchen comes and says out loud "Just you guys know where all out of black beans and chicken" how is that possible it's 20 minutes before closing! They clearly didn't want to make more even though there was still more than enough time to do so before closing. Not to mention there was a pretty decent size line of customers waiting. We decided to leave and so did several other customers. Just so you know you guys lost a long time customer.

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11:32 am EDT

Chipotle Mexican Grill customer service, items served, dirty restaurant

My Name is Ashish Gupta,

My son and I always go at least 3 times a week to this chipotle located at 7332 Baltimore age college park md 20740 either for lunch or dinner.
Every time we go we always order the bowl ( veggie or chicken ) We had noticed that they always served little and more little on every visit ( we believe that there is a measurement for the rice, meat, etc ) they always do half of the measurement cups... NOT ACCEPTABLE we are paying for the full price for our meal.

2nd. This store is always felted and dirty, no one cares about the lobby been dirty, trash overflowing from the trash can, the area where the employees are working is completely dirty and disgusting.

I tried to speak to the Manager Mr. Edgar Sanchez about all this concerns and he couldn't be more rude to me and my son. ( Obviously with his reaction he didn't care ( no apologies )

There is definitely a huge problem at this store, The Health department and the District Manager from this location, should stop by and make sure that
things don't continue this way.
I'm extremely disappointed about this place and the only reason we go there is because my son college is around the corner.

Place take care of this matter ASAP..

Thanks,
Ashish Gupta
[protected]@eravos.com
[protected]

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11:11 am EDT
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Chipotle Mexican Grill i'm complaining about service

Residential when visiting a tent with a not very pleasant experience, because when ordering to add two ingredients, the user indicated that he has dedicated himself and only apologize for the inconvenience. you can indicate that it is possible that it is a restaurant as popular as the same price for a product that does not satisfy the need of one of its customers. I kindly told him that he could offer me a special price, but that he had no connection with the ingredients I wanted and only ignored my request. I left the store feeling that my opinion is that one of their customers was totally ignored. I would appreciate you having to attend to my complaint and improve this aspect of the service being more just with your customers

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5:39 pm EDT
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Chipotle Mexican Grill customer service/overall satisfaction with experience

I visited the chipotle in lincoln, ne on 28th and pine lake road on october 25th, 2017 around 5pm. I placed an online order for a burrito bowl, a burrito, and a side of chips and guacamole. When I arrived to pick up my order, it was not ready, which is fine. However, the gentleman at the register seemed very new, and did not attempt to ring me up for my order or tell me it would be ready soon or anything. I asked him if I could pay for my order at least and he had to ask for assistance to ring in my coupon and charge my card. He told me the food was being worked on, and I waited. When they brought me the bag it was missing the chips and guacamole. I asked for them, and then I noticed that the burrito I had ordered was only about 3/4 of the way wrapped up, with a 1/4 of it just sticking out.

Because I have been a chipotle customer for a long time, I have noticed a decline in the amount of food that comes in my burrito bowl over time. Since the app is so great and gives me options to ask for extra of what I want it's no big deal. However, I am extremely unhappy with the service that I have received not just in this situation, but in the last probably 20 times I have visited a chipotle store in lincoln.in this particular instance, my bowl was so full of ingredients I could not even eat it without taking some of it out before I stirred it up. I understand that I asked for extra, but the amount of food in my bowl was so ridiculous I can only assume that the person making it did this on purpose out of frustration for how many things I asked for extra of.

I work in customer service, i'm a manager of a store in fact. I completely understand how frustrating it is to get over exaggerated, rude complaints from customers when minor things go wrong, which is why I have hesitated to complain in the past.
But when I feel that I can't even place an online order and come in to pick it up without feeling like a nuisance to the employees, I have to say something.

Thank you for your time. I look forward to hearing your response to this situation.

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3:51 pm EDT

Chipotle Mexican Grill serving sizes

I visited the Chipotle in West Haven, CT on October 22nd at approximately 4:40 (East coast time). I asked the worker for a bowl for here and told him I would like brown rice. I was given a one scoop of rice. I told the employee that was unacceptable and that I would not pay for that bowl. This is the second time I had this issue with this chipotle branch. I was then told that was the serving size. Customer service at this store is very terrible. The portions are unacceptable and the customer service is unacceptable to me and my family. I would like this issue fixed because I love to bring my family to chipotle, however I am second guessing that.

Thank You,

Michael R. Tantimonico

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5:44 pm EDT
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Chipotle Mexican Grill food

Hello,

I came to chipotle with a guest tonight and they were busy. I waited patiently and the manager asked what I wanted from the cold toppings although I was physically standing by the meat selections. I asked for sour cream and a number of other things. When we added my sour cream I noticed that it was the texture as water when he poured it on top of my bowl. I inquired about this because I have been to chipotle about 4 times in the last 2 weeks and never experienced this at this location. He insisted that the sour cream is always that texture and proceeded to close my bowl. After opening it and tasting it with a friend we both noticed that it was indeed the texture of water. We requested that a new sour cream be put out and he continued to say that there was nothing wrong with the sour cream. After debating and telling him I was just here yesterday, he rolled his eyes and went to get a fresh sour cream. He did not offer to make my bowl over, instead he handed us sour cream in a side container. I am very unpleased with my service especially from a manager and I have never experienced this issue. I would like feedback along with how this issue will be handled because I am a loyal customer to your company and this was unacceptable.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:27 am EDT
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Did you ask him directly to remake your bowl?

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9:44 am EDT

Chipotle Mexican Grill overcharged and not refunding

I went to the chipotle on court street in Athens Ohio, and I ordered online. When I checked out it said $8.49. Once I went in to pick up my order I was given 2 bowls. I went back in and told them I only ordered one, then I looked at my bank statement. I was charged $53 I was charged for 6 bowls. I was supposed to receive a phone call from the manager over a week ago and I’ve called several times and everyone keeps telling me they are looking into it and I will receive a call the days I call. I never get a phone call back. I threw away my chipotle and the one they told me just to keep. I refuse to ever eat at chipotle again. I’m not sure how hard it is to refund me. If anything give me $45 in cash so I can get reimbursed because the $53 has already been accepted and has gone through so you have my money. So by giving me $45 in cash, the company isn’t losing out on any money and we can break even. The sad thing was I was about to apply for a job there. But I am never ever eating there again. And I ate there a lot. I’m going to make sure I tell my whole family and everyone I know about how terrible the service is.

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10:54 pm EDT

Chipotle Mexican Grill my hours and how I am treated

I am an Employee named Eva Cantu I work at Chipotle in Bakersfield @ 4950 Stockdale Hwy. They always send me home and I am tired of it. They always have an excuse to send me home. Then on top of that the workers are rude and always complaining. I feel very upset I just want to transfer to the one on Mount.Vernon because my mom always wastes gas taking me work and it's like really I'm wasting her gas by having little hours.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 12:37 am EDT
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This is the nature of retail, especially for hourly employees. They can cut your hours for any reason that they wish, and any other location may do that too.

Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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