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Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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J
2:20 pm EDT

Chipotle Mexican Grill service

I ordered a salad through door dash, and every time I order they forget to put napkins, forks and knifes inside the bag. I always call the store and tell them nicely to don't forget it next time, even though I understand they are busy.
At this time I called before to make sure they bring me forks and napkins because I'm at work and I can't eat without them.
Anyways, I called and the manager called Adriana answered I told her to please provide me napkins she was very rude saying that they already do it and hang up the phone while I was talking, so I called again and I asked to talk to the manager and she said she was the manager and hang up on my face again. I thought it was very rude, I canceled my order trough DoorDash, and I will never step at any chipotle store again. I will also tell my friends about what happened this way they can avoid this frustration.

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M
7:45 am EDT

Chipotle Mexican Grill food

The picture below is enough to Express how I fill about the service. You need to put more adults in the store. Young people don't want to work. When you ask for a manager the first thing out there mouths is they not here. I paid close to $30.00 for three bowls and I get this. My name is Marla Greene, 4427 Falls Terrace SE #1, Washington DC 20019, I work at 601 F Street NW, Capitol One Arena Washington DC. 20004. The Chipotle is close to work. I hope Chipotle service and food will get better soon.

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J
8:50 pm EDT
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Chipotle Mexican Grill cleanliness and customer service

The chipotle in St. Louis Park, mn was bad enough before they moved and now it's just disgusting. When I asked for chicken that was not the last in the pan and a little of the just cooked chicken it was carried halfway across the kitchen with the girl letting me know she was irritated. I could hear all of them talking about customers soooo disrespectfully! The kitchen didn't look like it had been cleaned in days and the entirety of the counter top was filthy With quest and lettuce. Then when I got to the register my burrito was picked up ((wrapped at this point terribly but wrapped) and once I said what kind he dropped it in the counter causing the tinfoil to split and my burrito hit the filthy countertop. When I showed him he completely rolled his eyes. Expect more of your staff quite frankly. They could be held to a much higher bar and this was below minimum viable.

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T
9:30 am EDT

Chipotle Mexican Grill I am complaining because my chicken was uncooked an my rice was burnt an beans were gross!

I went to a new chipotle on 125th In Harlem first when I order my food I had to wait over an hour to get it when I did they gave me the wrong stuff . Once I went back they gave me stuff I didn't ask for an uncooked stuff (IM 6 MONTHS PREGNANT ) when I went back to talk to the store manager bout the issue he took the meal an said sorry didn't refund me my 14$!

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JtorresTx
, US
Aug 23, 2018 10:02 pm EDT

The guacamole simply disgusting. I attach the photograph. Chipotle in Houston Tx Beltway 8 and West Road.

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G
10:52 am EDT
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Chipotle Mexican Grill associate at clemson restaurant

Elissa from the downtown clemson sc location. I work at lowe's and me and another person goes to chipotle twice a week and we are noting but nice to them. We order a good bit from this location. Today 8/8/18 and Elissa we so rude to us. She talked about us behind our backs. Ther were no more forks and i looked in the storage bins and she was like i can get those for and rolled her eyes at me. We pay a good bit there and she has always been rude to us since we started going there.

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A
4:56 pm EDT

Chipotle Mexican Grill upset!

Hello today out of many horrible days at chipotle here at 475 n beverly dr beverly hills, ca 90210
Ive placed an order online and you guys charged my card I go to pick up my food and the grill s broke so you guys dint have any meat... When I ask for a refund you guys tell me itll take 3 business days to be place on my card and I dont understand why.. I always have many problems here at this chipotle you guys always screw orders up things are gone but you guys dont update your order now my money is gone. And the meat you guys do have avail how? When the grill is broke? Is it old!? Im highly upset and will like my money back today! Also I tried calling a corporate line it does work either. I will no longer support you guys please refund my $25.73 thank you!
- a pissed off hungry! Women!

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N
2:53 am EDT
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Chipotle Mexican Grill service

I just finished my class and I was heading to the chipotle in Burbank for lunch which my lunch was around 10 am since I had class around 6 am. The chipotle was said to be opened at 10:30 and when I got there exactly at 10:30 the doors were locked and the workers acted like they didn't see me. So I waited and they finally opened at 11:15 which is almost one hour later than when they were supposed to open. Service wasn't even great the workers seemed upset and rushed to get me out of there.

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K
3:32 pm EDT
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Chipotle Mexican Grill fake 20 dollar bill

8/2/2018 I went into Chipotle at 9:06pm. I bought a chicken bowl and a chicken burritto my total came out to be 15.09. I gave them 100 dollars and my change was 84.91. Today I went to use one of the 20s I got from Chiptole and the other business told me it was fake and I couldn't use it. I dont have a lot of money to begin with and the fact that Chiptole is telling me they cant give me my 20 back as soo as possible makes me very upset. I need my 20 back so they told me to leave this complaint. Im not happy about it and probably wont ever be coming back to Chiptole and that's saying a lot because Chiptole is one of my favorites, but i got royally screwed over and you guys did NOT do anything to help me out. Thanks

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J
1:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chipotle Mexican Grill veggie burrito bowl

On Tuesday, July 31st I purchased a vegetarian burrito bowl, along with 3 others, from the Osgood Rd location in Fremont, CA. I ate the bowl around 1:30 PM, less than an hour from my purchase. It was the only food I ate for the rest of the day (for it was very filling). Around nighttime, I started feeling queasy and extremely unwell. I ended up having diahearra and throwing up for hours into the nighttime. The next morning I felt weak and couldn't eat anymore food. I am sending in a complain for food poisoning and would like to receive compensation in terms of the four burrito bowls I purchased this past Tuesday.

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A
7:42 pm EDT

Chipotle Mexican Grill poor customer service

I go to chipotle on regular basis usually few times a week. Noticed over time their customer service got poorer, tables and floors are not properly maintained many times tables are still dirty from previous customers. If not everyday, every week workers change/quit in locations that i go to. This seems to be one of reasons that employees are not trained properly. My last visit was today 7/26/208 10:13:40 am ( ET) . order number 193, 1405 S powerline Rd, pompano beach Florida.
When ordering in person, specially in lunch time servers are nervous and in rush to keep up with cutomers, adding or omitting toppings that goes into my order.. I had to repeat many times but still end up not getting what i really want to order. today person adds beans to my plate without i am asking. and added guacamole to my plate while i am asking to be on side. when i repeated to remind what goes inside of my orderwell to avoid more errors, person at counter got visiably annoyed and push my order on side ignoring me and going to next order. i just had to take my order however she prepared it . i think with chipotle simple setup its hard to miss making errors as everything is there in front on display just little training or with some attention lots of times these errors can be avoided. As i go there regularly i witness some other on going issues aswell . since its not directly related to me, probably its not up to me to point them out . to mention one ... inconsistency in amounts of steak or other ingredients being served . sometime about two spoons of steak or beans served but other times less than half of amount of previous times.

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K
Kingston6
, US
Aug 04, 2018 9:58 pm EDT

The location on Old York Road in Abington, PA has had a major decline in customer service. Additionally, the area that food is served is now almost always sloppy. The food being prepped and pushed down the line on the counter now will often times be dragged through sour cream, lettuce cheese and guacamole.
Yesterday evening, I requested hard shell tacos with shredded beef as the meat choice but a slab of meat was what was put in the taco. When I asked for the slab of meat to be removed, the person serving simply took his gloved hand and shredded the beef that was in the taco and moved the tray down the line. The rest of the taco was so sloppily put together even the stranger beside me had to comment.
My kids’ meals had so much junk on the covers of their containers they didn’t want to touch them.
I did not want to cause a scene and the place was crowded so I took the food and left with the hope that filing a complaint will improve things at this location.

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S
5:42 pm EDT

Chipotle Mexican Grill chicken bowl

I placed an order online to the Dover, Delaware location. I had other errands to run and I live 35 minutes away in Maryland. I got home and my order wasn't what I ordered. I ordered a steak bowl with white rice, extra sour cream, light-hot sauce, extra corn and cheese. I didn't get extra sour cream, I got extra hot sauce, no corn at all, and no cheese. My boyfriend also got a bowl and his was wrong to, with no corn no sour cream and no cheese.

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A
12:05 pm EDT

Chipotle Mexican Grill chicken burrito bowl

I ordered 2 chicken burrito bowls. It was around 4pm and not too busy. First I was told I would have to wait 3 minutes for the chicken to be done. 15 minutes later it still wasn't. When I could finally place my order, no one was paying attention to me and the wrong salsa was put in. When I finally got home after I paid, I saw that the lettuce was old and wilted, the chicken was charred and burnt all over and completely inedible, and I received a tiny portion of chicken after paying for double. The chips I got on the side were incredibly stale and the queso had a funny smell to it, so bad that I did not trust myself to eat it. Needless to say, it was one of the worst dining experiences of my life.

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B
2:35 pm EDT
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Chipotle Mexican Grill burrito bowl

I returned 3 separate bowls this afternoon because the meat was undercooked. The first 2 bowls were chicken and then I switched to steak. After the steak also proved to be undercooked, I lost my appetite and demanded my money back. Each time I told the cashier that the meat was undercooked. She said almost nothing each time but proceeded to give me a new bowl. In the case of the chicken, there were raw pieces of chicken mixed in with the cooked pieces. I warned her that the serving crew was continuing to serve and she said nothing. I stood and watched them serve additional customers with the raw chicken, without so much as even pulling the container off the line to inspect further. I have the receipt proving time and date I visited; cashier's name was Avery, according to the receipt. I spoke to the manager or supervisor who performed the return on the register. I also warned him that the crew was continuing to serve the raw meat. He said they would look at it but then immediately turned around and went back to the kitchen. At no point during the approx 10 minutes of ordering, eating and returning 3 bowls did I see any staff even look in the container to examine the meat.

It was scarcely two years ago that Chipotle faced a massive backlash from customers over contaminated food. Thru it all, I continued to eat Chipotle, often twice per week. I believed that reports were way overblown and the restaurants I visited always were clean and staff was responsive.

This reaction I experienced today (complete lack of concern bordering on negligence) really has me worried. I love Chipotle and have always believed the best about the company. I eat there at least once per week. Now I'm not so sure, and I will think twice before I eat there again.

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M
1:59 pm EDT

Chipotle Mexican Grill paying $8 for steak bowl getting very little food steak.

10811 Foothill Blvd Rancho Cucamonga California 91730.
We having coming to this places for 4yrs. Love the food. But this early morning at 11:21am my family and I came to eat total of 5 people and the servers that were in charge of serving the food were serving the food with limitations. Little food for the pay. The put very little steak on my son bowl he ask if she can add more they charged $3.25 more because was extra/steak. Same thing with every item. It was almost paying for a kids meal $3.75. And staff was very rude about like if they or Chipotle were going to be poor for the pieces of steak they served. We are very disappointed about today. We didn't enjoy the food and sad about it. Is not paying for the extra money but it was how unprofessional they were. Low costumer service. I wouldn't come back to this place.

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L
12:39 pm EDT

Chipotle Mexican Grill chips and guacamole/poor service

I have regularly dined at Chipotle's but am very disappointed with my last experience. I ordered several bowls and 2 large orders of chips and guacamole to go for dinner and ate at my daughter's house. I ordered one less bowl because we wanted to try chips and guacamole. Well we started eating and the chips were horrible...they tasted stale and were inedible so this ruined the meal experience. Later on my way home I stopped by Chipotle's and brought the chips with me. I asked to speak with the manager and only the assistant was available. She was not pleasant and acted like I was unconvincing her. I then said your chips are very stale would you like to try one to see what I mean and she said no, they just weren't cooked properly. Then to top it off after I explained dinner was ruined she asked me if I wanted a refund for the chips. I said of course I do and she literally proceeded to refund ONLY for the chips and NOT even the guacamole. I asked why she didn't refund the right amount and she said, you didn't bring the guacamole back. I said no because we threw it away...how can you eat guacamole without chips. What's also important to mention is that she didn't even think to apologize. Horrible customer service!

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5:26 pm EDT
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Chipotle Mexican Grill Burrito bowl, chicken tacos, chips

The chips were verrrrryy stale, the burrito bowl was cold and had raw onions all throughout it, the queso was cold, we added tofu but didn't get any in any of our food, and there was maybe 2 pieces of chicken on all of the chicken tacos. All of the food was cold, all of the food had raw onions, all of the food had no tofu, which we ordered to be in it (yes, with the chicken).

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9:50 am EDT

Chipotle Mexican Grill meal order

On Friday July 6 myself and two coworkers placed online orders at chipotle located in Washington DC at 2300 Washington Pl. When we returned to work all orders were wrong and it was a drink missing. I informed the store they asked if we could come back before closing i explained to the young lady that we were on a field trip and asked if we could call back about the orders because we wanted to have all the food at once the same as it was paid for. I called back and asked if it was ok if we received the orders on Monday because we would all be together. Monday when i called the store a young man asked for my information and said that he would call me back ASAP because he didn't see a slip for my orders until this day the young man or the manager has yet to return my phone call.

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3:19 pm EDT

Chipotle Mexican Grill the service even though we called in ahead of time

We had 3 orders we had to keep asking for them that we ordered on line I actually considered canceling our order. The gentleman in front of me actually canceled his. My order did not have corn like I ordered I had to open up the tray and ask him to put corn in it. I don't think its the workers fault. I think they need help and are way over their heads in orders. Management needs to take notice of this. We ordered online for a reason. we bring a huge amount of business to your Restaurant I would think the system would be run smoother. I think they need help back there. the tacos that I ordered for my co-worker looked horrible. Presentation is a big component in wanting to eat the food too. My food was dry, I think they are in such a hurry to complete the mounds of orders they are not thinking of quality only quantity.

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12:25 pm EDT

Chipotle Mexican Grill product

I LOVE Chipotle. It's literally my favorite place to eat out but today I was beyond disappointed. First, I always get the vinaigrette on my burrito. However, at 1:06 pm I was told they were out of it for the day. So I guess no one will be able to order a salad all day. Then they were almost out of rice and he scraped a spoon full of white rice to put in my burrito and when I asked if I could have a little of the brown so that I could have a least a little rice he scoffed and slammed the brown rice on. Then my chips were not fresh. In fact, they possibly weren't done? They were so soft I could bend them and roll them up. They weren't crispy or crunchy the way the should be. Such a waste of money considering I always ordered guacamole to eat with them but I couldn't eat any of them so the chips and the guacamole went to absolute waste. This is by far the worst experience I've ever had at Chipotle. It will definitely be awhile before I go back to this location.

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K
9:48 pm EDT

Chipotle Mexican Grill chipotle bowl

I placed an order at a Chipotle restaurant for a Chicken bowl. Before having my order billed, there was a person in front of me who ordered a chicken bowl as well. Despite informing the cashier that the person ahead of me had my order instead of his, the cashier disagreed. I still yet received the other person's order instead of mine. I would advise chipotle to listen to their customers and ensure they receive proper service. The location of the restaurant is: 5565 Auto Mall Pkwy, Fremont, CA 94538.
I would prefer a refund for my incorrect order.
Reference to my receipt number: [protected]

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Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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