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Chipotle Mexican Grill
Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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www.chipotle.com
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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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M
10:11 am EDT

Chipotle Mexican Grill the food

It made my daughter throw up multiple times. She had a chicken bowl ... she had to goto the er for food poisoning. This is the worst Chipotle . You guys need to close down . You guys always serve under cooked meat and your managers don't even run the store! There's always one person working in front. I will call Corprate if you guys do not fix this issue. My daughter is sick because of you guys!

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R
9:13 pm EDT
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Chipotle Mexican Grill horrible customer service experience

I went to the Chipotle in Humble, Texas just like anyone else would go to get a delicious burrito right? As soon as I walk in the lady greeted me and asked me which option I wanted. I said burrito quickly because I was on the phone with my ill mother who's heart is being monitored. The lady then allows the burrito to over steam and walks off to clean and completely ignores me. She simply completely forgot she had a customer and I stood shocked at her behavior. Soon after a younger employee came to help me and craft a new burrito together because the original tortilla was overcooked and hard. However, I had already lost my appetite. I didn't eat my entire burrito. I'm appalled and disgusted by this behavior and experience. Waste of money and time! I will never eat at Chipotle again in Humble, Texas! Poor staff and highly unprofessional.

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Update by Reynaldo100
May 08, 2018 1:34 pm EDT

Think you should mind your damn business. Its simple you don't say [censored] and go on your day hoe. I wish I would come across ya big mouthed [censored] in person. It's so easy to sit back on the web and act big bug. Someone commented a very disrespectful comment about my mother's death and I lost it earlier.

Update by Reynaldo100
May 08, 2018 2:04 am EDT

Shut the [censored] up you [censored]ing sick mother[censored]er. Your mother should had had the abortion that is you. Your lucky I don't know you [censored] hiding behind a screen. I'm gonna search that IP Address.

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S
1:23 am EDT
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Chipotle Mexican Grill employee at chipotle

Her name was Gabby and she was very rude to her staff and guests. I was there getting takeout and I just witnessed the whole situation. I do not like when they treat other Employees like they are dirt. That is just wrong and until she is gone from. That store I will not be back. I feel she should give them respect if she wants any respect. And as how she treats her guest she made this couple wait for there food a good 25 min.

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M
8:34 pm EDT

Chipotle Mexican Grill customer service

On Saturday, May 5, 2018, I visited the 7091 Security Blvd, Windsor, MD 21244 location. I was not satisfied with having to wait 29 minutes in line to place my food order. Nor was I satisfied when I finally was able to give my order and went to pay and the cashier informs me that they're only excepting exact change, credit, or debit. I informed stated sir how am I able to determine what my exact total for my order is going to be before I get to the register. He them goes into the register and hands me $7.20 and state I don't have enough change toe give you. I indicated that's unacceptable because if I didn't have enough money for my order it would be cancelled. I then went through my purse and was able to find the exact change. I also asked to speak with a manager and was told no manager was available. Before leaving the store I asked the cashier if it is the policy to collect the exact amount in cashier then you should have change to provide to the customers from collecting throughout the day. The hostess name was Savino according to the receipt.

Michelle Macer
[protected]

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G
6:34 pm EDT
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Chipotle Mexican Grill salad bowl

Husband bought salad for me last night at 5079 N. Academy Blvd. There was gravel in it. Felt very nauseas and went without dinner.
I just called location, was informed they did not want salad or grave (which I kept), but the receipt. I offered to scan it to them, whereupon they stated I had to return in person with receipt to get refund for 1 salad.

I do not have time or money to travel back to restaurant. I was informed that I would not be reimbursed for that trouble!

Again they refused to accept a scanned copy over email.

Horrible customer service!

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A
3:08 pm EDT

Chipotle Mexican Grill service

Hello, something needs to be done about the chipotle in Jeffersonville, Ohio. There is always a line out the door and around 5 employees standing out back smoking on there vapes... ALWAYS. Its becoming everytime I come here. I wish that the employees at this location cared about customer service and were a little more professional than this. It really looks very bad. And I am not the only one that had noticed this. I have talked with numerous other friends and they have all been very frustrated with the lack of proper business handling. I hate to complain but it is flat out ridiculous anymore and something needs to be done. It is unfair to the other employees that are still in the building trying to handle all the stress due to the lack of people inside helping and as well as it is unfair to the customers as they wait extreme amounts of time to get there food making them late to work, events, ect. Work isn't supposed to be easy and they should not be exempt from doing it.

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K
1:02 pm EDT

Chipotle Mexican Grill food portions

The last few times that I have visited the store at 4323 NE Chouteau Trafficway in Kansas City, MO, I have been very disappointed. Both times I have ordered a burrito bowls and barely received 1/2 a bowl. The first time I just thought it was because I went at an extremely busy time, but I went today and again only received maybe 1/2 of a bowl of food. I received a small portion of rice, chicken & veggies. When I asked for guac, I only received 1/2 spoonful and I pay extra for that. I am not sure what your protocol is for portion sizes, but I do know that I have been a customer for a very long time and my bowls have always been 3/4 to completely full. If you are only going to provide 1/2 of a bowl of food then my price also needs to reflect that change. For $10.00, I will take my business elsewhere.

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A
1:01 pm EDT
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Chipotle Mexican Grill unethical behaviour

This was second time in a row when we visited around 9:30 PM in chipotle (Melbourne florida) and they were out of most of the items. First time when we complained, the manager asked the employee to refill the items from stock.

But yesterday when we asked for salsa, corn and onions/pepper, their look was rude and they suggested either take it or leave but they cannot do any thing.

We like vegetarian bowls and when you are out of most of the vegetarian item. They should have informed before starting with the order.

Also the closing hours is 11PM, so they should not run out of stuff at 10 PM.

We want a refund because we did not liked the combination we ate without items we like in chipotle and also it happened second time.

I am attaching the copy of invoice.

Thanks & Regards
Amit Srivastava

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J
3:33 pm EDT

Chipotle Mexican Grill service

I visited the location on the Upper East Side and the service was awful. The employees look unhappy and uninterested in helping anyone, even smiling seemed hard for them. The employee preparing the food is beyond rude I had to repeat my order multiple times to him and the cashier threw the food inside a bag and threw it on the counter. I guess I'll be looking for other options for lunch, should really focus on hiring the right people and then training them to really uphold your standards which I'm hoping is great service which this location definitely lacks.

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M
1:05 pm EDT
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Chipotle Mexican Grill food poisoning

I visited chipotle yesterday on canal at 10:50 Am I bought a half and half chicken and steak and a cup of guacamole and chips around 5 o'clock yesterday I started throwing up and running off I went to the hospital and they stated I have food poisoning a manager did call me today but was not trying to hear what I was telling her. I really don't appreciate this at all.

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A
12:41 am EDT

Chipotle Mexican Grill I am complaining about bad customer service at the chipotle mexican grill in kent washington on ramsay way.

An employee named Anna was very rude to me today. I was going through the normal routine of ordering my food and I asked for three soft corn tortillas on the side and she implied that they have never given out soft corn tortillas only hard shell tacos. I simply pointed out I was served 3 soft corn tortillas 2 days before and I pointed out that the Hispanic girl who was working right next to her gave them to me when she served me and Anna said "thats not true" "that didnt happen" to which I replied I don't like being called a liar and she said "well we dont have them any more". Her bad attitude ruined my dining experience and I hope this will be taken care of. I tried calling corporate but it was after business hours please contact me at [protected] my name is Anthony Parish thank you.

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D
3:25 pm EDT

Chipotle Mexican Grill guacamole and chips

Hello,

I recently visited your Sawgrass store, located at 129 NW 136th Ave #190 Plantation, FL 33325 at 12:15 pm, where I purchased guacamole and chips. I got back to my place of employment to eat what I thought would've been a good appetizer to my lunch but I was unfortunately disappointed...the chips taste as if they were left out for over a week. I was unable to return my purchase because I was on my 30 min lunch break. I normally do not write complaints but I feel as though I wasted my money on this food item. I typically do not have any issues with any of you locations. I do hope to have a better experience in the future, because I will continue to patron this location. I just felt a need to inform you of my experience.

Thank you,

Danielle M.

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M
2:35 pm EDT
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Chipotle Mexican Grill bowl

I made a food order the person who attended me only placed half a spoon of rice, half a chicken and a little bit of everything. the assistant manager was in the box let him know and it did not matter his answer was that that was the measure. I know it's not like that. why since I moved to Atlanta I buy chipotle at least 4 times a week. this same manager the other ovation that I tell you that an employee is putting her finger in the nose did not pay attention to me either.

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M
11:32 pm EDT
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Chipotle Mexican Grill a so called 3 pointer and bad service from the cashier

I usually get a kids meal for my daughter but I get it I a regular bol instead of the kids box, any other chipotle I visited didn't have a problem with my request but this time at this store (#124) did, when I got to the register I asked how much was for that item with only has rice and steak, but the amount of steak was too little so I ask for extra I knew it would be extra, however when the cashier told me it would be 9.35 for it I got really confused I asked why and she said it's a 3 pointer with extra meat, I don't know what a 3 pointer is so when I try to ask why she would interrupted me and after a few minutes she just took it off my tab saying she fix it, I dint want a free meal I just want it to pay the right price. She just keep giving me attitude. I also try to.complain about the old steak I got she said "I offer you to fix it" I think she meant by not charging me but that's not fixing old dry meat.

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9:34 pm EDT
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Chipotle Mexican Grill upset devoted customer

Hello, I'm a devoted customer that loves your food. I went there on Monday April 23rd with a bogo. It was around 11 in the morning and purchased two chickens bowls, the cashier at the time was very rude asking me where I got this bogo and who gave this to me. After I explained that an employee gave me a bogo she sighed at me. By this time I just wanted to get my food and leave. I'm very disappointed with the service and how the cashier dealt with it.

Very respectfully,

Robert
[protected]@gmail.com

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M
6:41 am EDT

Chipotle Mexican Grill product service I am complaining about my food.

On April 25th 2018.. at around 6:30 pm I purchased a chicken burrito from your new store in Brockton Massachusetts at the Westgate Mall I took it home and was eating it and bit down on a chicken bone not only did it hurt but it cut my gum I live about 20 minutes away so returning to the store last night was not an option. Im extremely dissappointed.

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C
10:36 am EDT

Chipotle Mexican Grill customer service

on Friday April 20, 2018 at about 8:00pm. I went to the Chipotle in Forestville Maryland. The young lady was very rude to me. I was given white rice instead of brown rice. I asked for chicken I was given 1/2 scoop because they were running low on chicken. She was smart to me making two customers behind me leave the store. I was hungry for Chipotle and did not feel like driving to another location at that time. When I got home the rice was crunchy. It was awful.

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2:13 pm EDT

Chipotle Mexican Grill customer service

First off, I am extremely upset at the lack of effort and energy that the employees have at the Las Vegas Maryland location. The employees seem like they do not want to be there working and in turn do not put enough of each ingredient on the salads so I am forced to request for a little bit more of each ingredient. When I make this request, I am given attitude that is very negative. Also, when I pay extra for guacamole, they do not add enough. For $2 more I expect to get enough avocado considering the extra charge. Also, I used the restrooms and they were unclean and I could tell they hadn't been kept up. I really hope that service like this does not continue because I enjoy eating at this chipotle but do no like this location's customer service.
Thank you,
Paulina Senices

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M
1:54 pm EDT

Chipotle Mexican Grill everything

We order a burrito with steak, guacamole and even chips and we got the tiniest portion of chips possible. They gave me one scoop of meat on my chicken bowl and my girlfriends steak was disgusting, it was cold and tasted gross she asked me to try it and it was cold and nasty. We paid $22.14 for food that was far below satisfactory, I get better tasting food from McDonald's and that's the last place I want to eat. I'm most likely never buying chipotle again. Next time i'm gonna go to Qdobas down the street.

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P
10:10 am EDT

Chipotle Mexican Grill chicken rice bowl - to go

i bought a chicken rice bowl at 1497 3rd ave on april 15th 2018 and took it home. when i took a bite i found something hard in it. i took it out and it was a brown square that looked like a piece of slate. i took it back on april 17th and spoke to the manager -tomas espejel. it turned out to be a piece of a magnet. he was very apologetic. he kept the piece, and didn't know how it happened. i just thought you should be aware of the incident. thank you,

ellen mirsky
[protected]@aol.com

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Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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