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Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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A
10:56 pm EDT
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Chipotle Mexican Grill cheese

Please look at the picture and let me know if this amount of cheese is right?!:)
Per manager that's the amount they serve. Really?
Is this a joke?
People just come over and train them here. They have no intelligent clue about the portion.
I've never seen something like this in my life plus I asked about sour cream but didn't get it.
Joke place!

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10:48 pm EDT

Chipotle Mexican Grill unethical behavior against an employee

Hello, I am submitting this complaint in regards to a situation that took place this past week. It is not a complaint about customer service, but rather a complaint in respect to an employee who was hurt while on the job. Chipotle is a company that I bring business to, and it is quiet disappointing to know how young employees are neglected. These young employees are afraid to speak out in fear of repercussion. I am submitting this concern in hopes that managers will be held to a higher standard and accountability when caring for their workers. I would like to describe the incident with more detail, but am hesitant, as I do not want the individual to become a target. Typically on hire, most companies, supply their employees with a handbook. However, when I asked this individual to reference what the policy is concerning on the job injury, they commented that they were never supplied with one. I'm just curious what your policy is pertaining to injury on the job. Should this individual have had the opportunity to receive medical care? Because they didn't. They completed their shift while still injured. I work the medical field and what may seem insignificant at the time could become a condition that may require more attention. Not, to mention unavailability secondary to hospitalization. My apologies if my submission conveys any aggression, I am just simply a concerned customer for the welfare of human life.

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11:35 am EDT

Chipotle Mexican Grill I got sick

I went to chipotle in highland park (ford parkway) in saint Paul MN, around 2:30 yesterday and bought a steakburrito bowl . and got food poison. And I am still sick. I love chipotle and I have been a customer since 2002. And never got sick from eating there but my experiance from yesterday was different. And i am sure it was the food my cousin who went with me is also not feeling well.

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3:55 pm EDT

Chipotle Mexican Grill complaint about food

Ordered 4 to go bowls 2 steak and 2 chicken. The food didn't look as fresh as it normally does and I didn't want to tell the person behind the counter cause they seemed in a rush and was arguing with another person during the rush at night time. I then tried to eat the items along with my family and the rice seemed not cooked and meat was overcooked and rubbery on the steak and chicken.

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12:34 pm EDT

Chipotle Mexican Grill customer service

The lack of customer service at the Tennessee Street location is appalling. I have been to numerous Chipotles in several states and have never experienced such rude and terrible employees. I got to the cashier to pay for my order and asked him how his day was, he rolled his eyes, and put his hand out for me to give him my form of payment without responding to me. I then asked for a few vinaigrette's, again, he did not acknowledge that I asked him a question he just swiped my card then handed me two vinaigrette sauces and said, "That's all we have." It was a very unpleasant experience. I understand that the store can be busy at times but that is not an excuse for terrible customer service.

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1:08 pm EDT
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Chipotle Mexican Grill service

My name is Christina and I was 815 Hutchinson River park, Bronx, NY 10465
When did chipotle Weigh or measure the amount of servings to be put in a bowl to than charge the customer?
I am a regular customer at that location but today I was charged for extra cheese. I was told that extra cheese is an ounce of cheese but no one weighed the amount of cheese to be put in my bowl in order to show it is an ounce and than to charge me extra money on top of purchasing my bowl. I think it is not fair to charge the customer for a serving that is not measure to show the consumer its an ounce. when did chipotle becoming an establishment that charges customers based on measurements.?

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11:51 pm EDT
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Chipotle Mexican Grill service

I went to Chipotle at 9:15 pm and before I even walk in I am told my an employee that they don't have guacamole, CHEESE, queso amongst many other things because there was no time to prep anything as only 3 people were working. Why is the restaurant open if it can't provide anything useful and this is the second time something like this has happened. I have to waste my time driving all the way to Chipotle to find out they basically aren't serving anything. It's pathetic and I never want to go there again.

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6:57 pm EDT

Chipotle Mexican Grill Rude behavior, hygiene and ignorance of manager and whole employees

I always go to the location seven corners, falls church Virginia chipotle.
This is not the first time I am facing issues.
The customer service is awful. Most employees don't speak a word of English. I don't even know why they hire such people.
So I wait in a long light, get there and I tell the girl I want chicken, she keep asking if I want rice and can't even say one sentence correctly. This same girl in the past put her elbows onto the bowls. And I told her I don't want to eat from that bowl. She basically lay her hand and lean that way. Like a resting mode. I mean seriously people eat from bowl and elbows got no gloves on. Zero hygiene.
When I told her she ignored for 5 times I asked her. And I had to ask for manager to change bowl because she wasn't doing it.
Today I tell her 5 times I want extra chicken and fajita. That is the only two item I get on first part which one employee put in bowl and a different employee take care of cold part. I told her I want fajita. She walked away. I repeat 5 times excuse me I want vegetables. She ignored.
Then my bowl was on raw next. There was an online order being prepared. She passed it from top of my bowl and put it first.
I understand online orders Starbucks and all other places do this. But they don't pass a cup over what is already in raw.
And I told second employee serving cold ingredients.
She ignore she say oh it's online order and they ignroe and don't even listen. Excuse the language but zero f*ks given. Seriously extremely disrespectful behaviour. First they don't give what I want asking for fajita, I go on and wait and it just gets worse and worse and more disrespectful.
Every time I go to this location, I am left with lots of disrespectful behaviour and ignorance and extremely rude way of treating customers. The lady next to me another customer witnessed everything and turned to me and said "she is so useless, trust me" and I agree with her because it is not my first time here. I know how this goes yet I keep giving chances.
I asked for manager and guess what?
They tell me the employee serving cold ingredients is manager. Well, I absolutely didn't believe such rude person can even be a manager evveeeeer! I asked her name and she say mariela or dariela. Absolutely lied her name no doubt.
This happened on 18th September 2018. Around 7:20 pm.
I'm sorry, but I am not paying for what I am not getting and plus getting treated like some 3rd world country without any rules and regulations.
The customer, the lady who witnessed spoke up for me and told the girl who pretended to be manager that how the girl ignored me first I asked for extra chicken she is like deaf then I ask her fajitas and she walked away like I never existed there. Don't even put their head up.
Also. Another time I was here I asked for Tabasco as there was no sauce on any tables and by fountain. They say we ran out. Are you kidding me? I have never seen a chipotle ran outta sauces. This is absolute sanity. So careless employees. Please just fire this people and find some useful respectful people that care at least 20%. These people care neeeeegatiiiive 100%. Negative.

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4:42 pm EDT
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Chipotle Mexican Grill charged twice for one time visit

The Chipotle on Valley Mills in Waco, Tx has had many problems with charging me more than once for one time visits. I have called and talked to the manager there and they are refusing to do anything about it. I am not sure if this is a way for them to get more money out of people, as this is not the first or only time it has happened. THIS IS NOT OKAY.

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9:10 pm EDT

Chipotle Mexican Grill customer service-federal heights

On Friday 9/14 around 7:00PM I ordered online from the Federal Heights, CO store and when I got to the store the cashier said they did not have my order. I then showed her my phone receipt and she still said "we don't have it" and acted like I was a real imposition. Then a different employee said he found it and it was shoved under their cash register- he said they should make me a new order and when they did the cashier just shoved it at me and said "here"-like it was my fault. I have never lodged a complaint previously but this incident has really disappointed me. Management should know the kind of damage one disrespectful employee can do.It will be quite a while before I eat Chipotle again.

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9:53 am EDT

Chipotle Mexican Grill customer service

We stood in line for over 15 minutes at 790 Arlington Ridge #209, Akron, OH 44312, longer than normal at this location. As we became the second in line for ordering, I noticed the employees were filling online orders instead of taking care of the customer in front of them. The workers made the 2 people in front of us wait while they filled 5 bowls for an online order. The workers finally took the order of the two in front of us, then told us to wait. They then filled two more online orders, for a total of 11 separate dinners. The perception the workers created was they didn't care about the customer in front of them. In fact, we were ignored for so long, we walked out of Chipotle without being able to order. Not one employee apologized for the disrespect. The only reason I am speaking about my experience is because I am a customer service representative and have had extensive training in this area. I was apalled at how poorly the situation at Chipotle was handled. Please fix this issue immediately

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12:28 pm EDT

Chipotle Mexican Grill leaking water

I go into Chipotle weekly. I have complained to Cris many times. Nothing changed months later. The ugly water leak is leaking o the food and puddle on floor. I met your new manager Pablo. He told me he has contacted the right people to have it fixed. He went out of his way professionally so to make sure he is on it. I did tell him if not fixed I'm calling health department. Because Pablo is reliable, We know him from another place he managed and I want to say you have yourself a top notch man there. Highly respected in this small community. I will give him a chance to rectify the problem.

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6:45 pm EDT

Chipotle Mexican Grill burrito bowl

My food was suppose to be ready at 7:30 I was rushing to get home and I get here it's not ready then when I do receive my bowl it has beans on it when I ordered it with none I am highly unpleased with my visit here ! The people weren't that happy to remake it even though it's not my fault I ordered it correctly. I do not think I'm going to be coming back to chipotle... at least this one .

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7:40 pm EDT

Chipotle Mexican Grill inedible item found in burrito

09/01/2018
Today after work, I decided to get Chipotle for lunch for my boyfriend and I. I dropped his food off at his work and proceeded to go home to enjoy my food. I love Chipotle and eat there often, and my burrito today was very good. However, I found PINE NEEDLES in my burrito today... I noticed the needles before swallowing, so no physical harm was done, but its frightening that I could have potentially been injured by pine needles in my food. I also have no idea how they could have gotten in the food. A photo of the pine needles is attached.

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8:15 pm EDT
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Chipotle Mexican Grill my food order

I ordered food to go from your Patuxent location and once I arrived to my hotel to eat my food I noticed that I didn't get my guacamole and my whole bag of chips was stale. For the amount of money you spend on the order you expect better. I was really disappointed. I normally enjoy your food but this time the merchandise was unacceptable.

Nicole Adams

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7:13 am EDT

Chipotle Mexican Grill food was terrible

on 8/24/18 my family and I had been at the BWI airport and our flight was delayed, so my family and I decided to give chipotle a try, we never had your food before.so we tried the taco bowles. we had ordered 4 of them and 2 steak, 1 veg, 1 chick .well the meat was dry the refried beans were dry and hard and the lettuce was bad, we asked for extra guacamole and sour cream .it was not on the tacos. we had spent over 60.00 at this place. when we received our food and notice how awful it was we went back and told the young man about the issue. well he said too late we are closed I would have to come back tomorrow .i told him we cant cause we are flying out of town for a week. he said there is nothing he can do, and that we should of got here before they closed.
well i will never visit your establishment ever again.
so much for all the thing i heard about how good your food is.

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Update by monica burgess
Aug 25, 2018 7:15 am EDT

i feel like i was treated like your company just don't care

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1:15 am EDT

Chipotle Mexican Grill service and food

Yes I'm complaining about Chipotle down on ASP Avenue Norman Oklahoma at the OU area the food was the food is bad there's crock roaches everywhere and the employees are rude one particular is the short girl who is mixed black and white she has an attitude and negative. my family felt very uncomfortable around her and nervous cuz how much she scared my kids I know I'm not the boss but you should take care of that soon as possible at least try to fire her she's the most rudest and meanest employee there

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1:27 pm EDT

Chipotle Mexican Grill store not open/ order not correct/ management was rude

My name is Dana Hudson I do Managing for a living with a team of 50+ ppl and we do our company gatherings with Chipotle as our food serving because we work right around the corner. I have been to this location and only had bad experiences my last two visits.

9120 SW hall Blvd. SuiteD
Beaverton OR 97233
[protected]

My Cell is [protected]

I showed up last month at 10:30 the usual time and employees sat looking at me eating so I waiting for a half hour and missed my lunch I Talk to the "manager" and he took a formal compliant.

I show up today and look up on teh co. website teh hours it says open all shift at 10:45 A.M.

I again sat and waited missed my lunch and got the same manager "Kyle" he said I am always complaining. It floored me he answered phone I told him the doors are locked he said ppl are not finished with their breaks yet. Didn't come to the door. I came in again late back to work, couldn't enjoy my food and says you complain all the time .. now keep in mind same manager new staff. He embarrasses me to say to his colleague all of the above. i am very upset. I asked him to comp it he said no email Chipotle. i then said he put my sauce on my bowl when it was suppose to be in cups. I am not happy. Clackamas OR they have Chipotle by my house always helpful not here.

Kyle was very rude and didn't acre just like last time..I am writing you and the BBB

Please call me asap.
[protected]

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Update by Dana Hudson
Aug 21, 2018 1:33 pm EDT

Sent to Chipotle

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9:47 pm EDT

Chipotle Mexican Grill richfield, mn location - aug 2018

Hi - My son and I had burritos last night. I expected a line due to the promotion. The line was probably only 10 deep, but the delays were horrendous. The root cause was all of the electronic orders - I watched at least 10 items being prepared for several orders over ~10 min before the line even moved. That's not my primary feedback. I'm one of the thousands who has been concerned about food safety issues at Chipotle. I watched the store manager bring garbage bags outside, take some 'vapes', return into the restaurant, walk behind the counter and open the fridge and bring a guest an item from inside that fridge to the guests table - without washing his hands. Further, the cashier had several hundred braids, I assume they were fake extensions, they went half way down her back. I watched her enter the food prep area and with her back to the food, she would spin around, causing her long hair to swing over the food - this happened several times. The gentleman on the grill - I watched his sharpen his knife on one of those pole devices, swishing back and forth for at least 5 min. He then promptly started to cut up chicken. He forgot to wipe the fine metal residue off of the knife before using it. The worst part of the evening was when my son and I were having our burritos prepared, the counter was full of burritos. I watched various staff swap out empty metal containers from the hot table and drizzle water from the backside of the containers across all of the food being prepared. Given that it was the end of the day, I could see the dirty water in the hot table, which also contained quite a bit of boiled food pieces. Having this dirty water drop across people's food each time a container was removed is not sanitary. Please speak to your district manager and share this with the staff. It's these types of issues that need to be corrected.

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3:46 pm EDT

Chipotle Mexican Grill food

Sabrina the district manager is very rude I called spoke to Jim her other manager on 7/24/18 to file complaint for ordered that was messed up and how rude the cashier Michelle was to me on 7/24 Jim told me to come into office an he would replace my order of two chicken bowls I cudnt make it that day had to stay at work so wen I came in one week later the manager Sabrina was very rude to me an my son an told me that they will not be replacing the order without reciept so I end up paying for my order never received my replacement order so next time I came back yesterday with my receipts she told me she still was unable to replace my orders so I will no longer be a customer there and I'm now filing complaint an will also write a review for the horrible services I rcvd in three different occasions. Thank you

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Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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