Chipotle Mexican Grill
reviews and complaints

Chipotle Mexican Grill on 54th St & 3rd Ave, New York, NY

Not a very pleasant experience. Unfortunately, the event happened with the Manager Dora. I think this facility needs to be retrained starting with her. My order was to go, towards the end of my order when I was ready to pay. I informed the cashier that my order was to go as I had mentioned to the starter. I paid, asked for a shopping bag for my order for I had a stroller. The cashier asked me to move a side while a lid was coming. Meanwhile my food was left opened, crossing hands for other orders $ other customers has paid and minutes later I asked what's going on with my order, Cashier states "Just waiting on the lid" Finally manager Dora say" You need a lid" Comes back seals my food throws me my order across the counter, takes the shopping bag I request those in another order which is the customer behind throws her the shopping with the food. The rest of my other order is still sitting on the other side. I had to basically bag my own stuff, I apologize to the customer behind me for me crossing over to pack up my remaining order. No apologies after the fact until I said something. Dora the manager very dry about the situation. I walked home for I leave up the block. I was not satisfy with my order, I know myself was not able to eat my food for it was exposed for a while. I returned requesting my meal to be redone or to reimburse me. Dora was willing to do so, but with a very distasteful manner.
I do not wish to be compensate, all I want is for this facility to be retrained on ethics and principals in regards to customer service. Without customers, your facilities would not succeed.

Yovanna

I went to Chipotle on 9/24/17 at 97 Boston Turnpike, Shrewsbury, MA. I go to this location quite often and have usually had good service there. They often run out of fajita veggies and whenever that happens to me I usually get a freebie bag of chips. Today, when I went, they had run out of fajitas (it was around 3pm) and I do the usual and ask for the free bag of chips since they ran out of something that is on the menu. He told they don't do this type of compensation, and when I said I always get a free chip at this location when they run out of a menu item, he went and asked another employee. Now, this employee began yelling at me from the grill station he was working at, acting like my question was completely absurd. It's one thing to calmly come up to me explain that they were not going to allow it this time around, but to yell at a customer across the room in front of a whole line of people is extremely unprofessional and unacceptable. I have given a lot of business to this location and am a frequent customer and have never been treated so poorly. I would like to be compensated for being treated poorly- a coupon for a discounted or free burrito would be most appreciated. But, I also am worried about this specific franchise. I think that it may be a maladaptive environment for the other employees that work here because he was also treating fellow employees extremely poorly and yelling at them as well. If I see this employee again I will get his name or take a photo of him send an attachment of his picture. Someone who is so unprofessional towards customers and co-workers needs to be reprimanded for his aggressive verbal behavior towards both his customers and fellow employees in a professional setting. Thank you for taking the time to read this entire message. I truly appreciate it.

I'm a fan of chipotle restaurant but I must say the Chipotle Restaurant at 9141 Alaking Ct Suite 1 Capitol HeightsMD 20743 is by far the worst most unkept, rude workers and unacceptable food. I live just around the corner and have continued to patronize this place after seeing new managers rotate assuming it will get better. I spent spent$26.13 on 09/23/[protected]@1:21pm service by Noelia on two bowls a steak and chicken bowl, side of guacamole surprisingly fresh this time get home both bags of chips stale which they had to know and a large Queso that taste like a combination of sour and old cheese. This is utterly ridiculous in such a nice area and perfect location off the beltway to get this type of bad service and food. There is a Chipotle coming up in Forestville mall less than 10mins from me and one in Woodmore which is 20mins from me, I say this to say if this location doesn't get it together they will loose plenty of customers.

I live in Orlando, I went to a Chipotle near my work and wanted to try the new queso and had to wait 20 minutes to get my order. The cashier was very friendly and offered me a buy one get one free coupon which I appreciated. I went in to a different Chipotle today to use said coupon to surprise my boyfriend with lunch. As we are eating our lunch I found a long, dark hair in my burrito bowl. This made my boyfriend and I lose our appetites. We frequent Chipotle but are starting to lose faith in your chain. I think a refund is in order as we would like to continue going to your restaurant however these bad experiences are leaving a bad taste in our mouths.

Went to a Chipotle at 10:50 am in Oakville Canada when it says they opened at 10:45am to be served bad guacamole. I asked for the fresh guacamole being made and he said oh what I'm serving is fresh. No it wasn't it tasted awful and it was runny and brown when we looked at it and asked for the fresh being made. So he lied and served us day old gross tasting guacamole when the customer ask if it was fresh. He said he made it dismorning lying. Just rude when it's expensive to its throw away. It was last sat on opening store #2815

I went in and I ordered my food for to go and when I went home to eat my bowl I bit in a huge avacado seed and I just got my wisdoms teeth out a couple of days ago and now the pain I had of my wisdom teeth removal came back and I'm very upset. I just want you guys to know because this isn't even the first time that this has happened to me one time I actually found the peel of the avacado in my meal and this only happens when I order the guac on my meal. If I'm paying extra for guacamole it would be nice to not continuously have problems that comes along with it. I don't mean to be coming at you guys in a rude way but this is the second time this has happened to me in the same exact location and I just want to let you guys know because I don't think I will be coming to chipotle anytime soon if this does not chnage soon.

The staff does not wear name Tags. They have Horrible attitude. I Asked a question and got stared at, eyes rolled, and a Rude no as she pointed to the sour cream when I asked if they had vegan cheese or vegan sour cream. This my first time here. This particular employee mumbles miserably so her words are intelligible and gets visibly angry when every person asked her to repeat herself.

Hi,

On Tuesday September 19, my girlfriend and I stopped for lunch at Chipotle #993 on Secor Rd and Central Ave. in Toledo Oh. We ordered two steak bowls and two drinks. The new addition of queso has added a lot of new excitement to the menu, and a lot of stress to the employees and customers. First off, my girlfriend was neglected at the front of the line due to an online order, we were then split up due to the completion of that online order. This should not occur, the in-store customers should always take priority at the front line. Secondly, the fajitas were out of stock, not a huge deal but something to note. Thirdly, multiple workers were complaining while making our food, asking "what time is it?" and saying "I can't wait till I get off." These complaints made us feel uncomfortable. Lastly, due to the delays our food received while being prepped, by the time we sat down in store, the rice and steak were mildly warm, and that's an overstatement. Overall, I usually have a great experience at Chipotle and I love the food, but this time was very bad, and I will not be returning to that same Chipotle for quite a while.

I had bought a bowl with a kids meal, afterwards I felt rushed just as the cashier probably did to he seemed new, and I understood. I asked for a bOwl with the hot sauce on the side and also some sour cream, it I still got hot sauce on my food that I was sharing with my 5 year old. When I was charged I didn't get an extra bag for the kids meal plate. At home I notice I didn't have the things I asked for on the side so I had to drive back again to get those things . I had a long day I didn't want to spend it driving around for food twice!

Friday night our family placed an online order. The restaurant was fine with taking my payment in full online when they didn't have most of my order in the restaurant. Why don't they take items off the menu when they don't have them or shut their online ordering down when items are out of stock. No black beans, no salsa, no steak, no corn, ridiculous! They called to tell me they were out of these items, but hung up on me when I answered the phone. I called the number back and found out it was indeed chipotle and spoke with Zoria and she told me they couldn't cancel my order and that I had to google corporate's phone number to get my money back because she didn't have their number either. Then Edwin got on the phone claiming to be a supervisor and told me he couldn't cancel the order either. He did apologize for all of the runaround, but he couldn't believe I was told I had to look up the phone number for Corporate to get my money back. So I asked him for his Manager's name and phone number and he told me it was Mark Reyes, but he said he didn't have Mark's phone number, only his email. Could someone at Chipotle find a pay phone and call me because apparently no one has a phone there! Very disappointed loyal customer. Would really appreciate my money back ASAP!

This afternoon my family and I we went to eat as always at this chipotle, and my daughter does not like to get her salsa inside her tacos so she asks for it on the side and so its always the same cashier that tries to charge us each time for the salsas on the side. I understand if i was a person that asks for 2-3 salsas on the side besides the ones inside my food, but thats why she doesnt ask for it inside but on the side. All the other locations never charge me and this one does. Its very uncomfortable that every single time they try charging me. I love the food but i think that at this location i will never go back. It makes me feel like im getting more than we are suppose to which I am not. This Happened at 3701 W. Northwest Hwy, Bu Dallas Tx 75220.

We were rushed through entirely too fast...the server didnt appear to be listening to what we were saying as pertained to how we wanted our food prepared. An inadequate amount of food was offered. The serving area seemed a little chaotic...as in no one really appeared to know what exactly needed done ... and what quantities were appropriate. Also the tiny water cups were inadequate.

Usually the service and food at the chipotle on Lindbergh in Florissant, MO is amazing. Yesterday we spent $20 on a burrito bowl, chicken quesadilla and queso and chips. My partner got the queso on her burrito bowl. The queso was gritty and powdery. It didn't even taste like cheese. It ruined her burrito bowl completely and she threw it out. I took 3-4 bites of the queso and chips and threw that out as well. Also, the chips were stale. Our dinner was pretty much ruined. I feel I should get a refund because our dinner was inedible. We will not be ordering the chips or queso again.

This evening I went into a chipotle, I recived great custumer service from the staff until I was about to pay. I ask for dressing for 3 of my salads the cashier gives me one and says nothing, I ask for my 2 other dressing and she says we don't have any more. I ask will you make some she goes to the back and she says they will make some dressing you just have to wait. I said I would wait. I ask for a large bag of chips she gives me a regular. I ask again for a large and she says you ask for a regular you never said Large. I leave my food and leave the stablishment. I called so I can speak to a manager explain the situation and he not once apologize he says he talk to the girl and she told him what happened never once acknowledged the poor service Not once.

This was the second time in many years I was disappointed. My coworker and I had the same experience the food was not the same, no salt, & stale chips. The gauc was also disappointing meaning the not normal taste with the usually taste. The guac tasted like water. ORDER 350 9/15/[protected]@ 12:31 . This location let me down twice I canat return to this location Please refund my money
[protected] [protected] [protected]@yahoo.com
10 S. lasalle

I went to Chipotle on Okd Forest roads. In Lynchburg, VA and after ordering online I noticed that they missed the cheese I requested. I couldn't go back to the store as I alreaady started it. I am very disappointed becuChipotle is my go to place in this area. The online krder should be more convenient for us to use without having to worry about missing ingredients.
Thanks for your understanding.

Tonight I came into the Lakewood, OH location walking in at 7:40 I know it was going to take some time as the line was long. I got to the front of the line for them to tell me they had to do an online order after I have waited over 30 minutes. The line was nasty and had food all over it as the time I stood in line I didn't see them wipe it or any line person wash there hands. It was the most nasty experience I have ever had. I did ask for a side of corn and one of the online orders need it so they took mine and I was standing by the register after I paid waiting for a corn. It was very upsetting.

I went into the chipotle today at Dublin by the giant eagle in Columbus Ohio. The service was horrible, they gave me about half as much as I usually get and The lettuce had gone bad that they put on my burrito bowl in the guacamole was completely brown throughout the entire scoop and I had to wait where I was standing in line for 10 minutes for some sour cream. Is there anyway I could get a refund? Feel free to call

On Saturday September 9, 2017 around 9:25 in the evening after a movie I went across the street to the West Market Chipotle (Portage Trail Akron OH). It was 35-40 minutes before they closed and they were swamped with people from the movie. The guy making the bowls literally gave me 6 pieces of chicken on the bowl trying to preserve food for the line. I asked for manager and informed her that I go there 3 times a week and I have never got such a small of amount of meat and it was not even a spoon full which he claimed was 4 ounces and I would love to know how he guessed that and had nothing to measure with!. The manager apologized and agreed that she understood and would give me more. She walked over to the Girl at the counter whispered something in her ear and the girl literally put one more piece of chicken on my bowl. I was insulted and offended that they tried to play me like I was stupid. Not only do I usually order double chicken for almost 3 more but I refused to that day because they are low on food. So I informed them to keep their bowl and I walked out. You can't expect people to spend 6.50 and more for rice lettuce tomato's and corn...really how much are them ingredients worth without meat? so after I left there I rushed to your location by Akron University on Exchange Street. When I got there after seeing they were playing the same game I asked for double chicken my problem there was she charged me but the kids she knew behind me weren't charged and were giving chicken and steak and had a huge portion and wasn't charged for double chicken at all! So I have to beg for more and pay almost 3 dollars more and friends get more than people who paid! I did take a cell phone picture of the guys bowl that she gave all that meat to with no extra fee! So I feel there need to be a standard instrument used for all Chipotle's to prevent this from ever happening. I traveled to two in one day and was very disappointed. The reason I am mentioning this now is because I go too often and pay for double all the time because they pick and choose who gets a half spoon full and who gets more. My mother and I go at least 3 times a week and I have even introduced this place to her friends who never would of tried this type of food. I don't appreciate having to always fuss over something I am paying for.