Chipotle Mexican Grill
reviews and complaints

Annapolis Chipotle location is well below par of other locations: it is dirty, staff is rude and untrained. The worst Chipotle we visited and we will never go back. I ordered Taco Kit for my son, and server, Ashley, just threw the sides on the taco, and when I mentioned that it is not the way it is supposed to be done, she told me I am wrong, do not know what I am talking about, and told another server to finish her job. I asked to see the manager who confirmed that I was right but otherwise seemed to not realize that the main problem with her staff is that they are very rude, not only untrained. The company seems to lack an efficient quality control.

A catchy title? Really? You would like to be entertained as you’re being informed of the disarray one of your stores had fallen into?

I patroned the roseville, mn store on labor day evening and felt like I had walked into a college dorm room! The volume of the music made ordering an episode in pre-laryngitis and our success in finding a clean table was only actualized by a proactive exercise in personal janitorial exercise. The number of straw wrappers and soiled napkins strewn about was pathetic and a blatant representation of mice at play while an indifferent cat was away. Maybe he/she (The boss) was there who knows? I am going to believe…. No.

Lastly, the size of sodapop puddle left unattended for the duration of my trying time within your store was, for me, unprecedented! It comes as no surprise your stock price has plummeted.

I found a bug/grasshopper thing inside of my chicken burrito! I bit into it and chewed. Felt as though it didnt taste right so I spit it out and finished the rest of the burrito. Upon further inspection, it turned out to be an actual full bug! I took pictures of it on the foil and everything! That * is not right and I feel like i'm going to throw up! I hope to get an immediate response back and I will be sending multiple messages to make sure I get heard. You better hope I dont get a hold of a law suit! Because I feel sick right now!

The chipotle in waterford lakes area in orlando "always" has very rude females working there. Many times me and relatives have been treated badly by these girls. They just have bad attitudes, and make rude remarks to customers...Even the idiot checking us out was rude...It was a really bad experience...Many times...Dont they teach these [censored]es how to treat customers or some csutomer service skills?

I got my chicken bowl with only 6 pieces of chicken and with out rice... also my chips with green sales was not ful the container was half ful.

I went to Chipotle at the Laurel Md location on March 22. I ordered a chicken burrito bowl with everything including the red hot pepper salsa. The bowl looked scrumptious so I dug into it. Not too long after taking several bites, my mouth was on fire. I ran up to the counter and requested water but they said I have to buy the cup. I didnt order a drink because I couldnt afford it so I had to deal with the burn. I asked why they didn't warn me and they said they dont need too. Had the runs bad too.

On 12/08/10, I ate at the Chipotle in Oak Brook, IL on 22nd St.

I asked to speak with the manager. She was a very short (4'11" Hispanic woman). I am a vegetarian and wanted guacamole tacos. In the past, when I have asked for quacamole tacos, I have ended up with very soggy tomato tacos with a garnish of guacamole. That wasnt what I wanted. I wanted guacamole tacos. So, I told her what I wanted. I wanted an order of tacos. That isn't what she charged me for (unbeknownst to me at the time). She charged me for two tacos, when I expected to get three. At no time did I tell her I wanted to buy my tacos individually. I was charged $2.20 per taco + $1.80 for guacamole (for a total of $6.71 with tax). The guacamole was the main ingredient for my vegetarian tacos. It was not like I was asking for extra garnish. When someone buys meat tacos you do not charge extra for the meat. When I left I was starving and had to go eat lunch someplace else.

Also, the parking spots in the parking spots only left about 14" in between cars. If I lived close to that location, I wouldn't go there anyway, because the chances of your car getting dinged are extremely high.

How is a vegetarian supposed to get what they order and not be overcharged?

I have always been an advocate of the Chipotle Pepper (I capitalize because it is that important). I believe it has a natural blend of spicy and smokey that, possibly, proves the existence of god. So, imagine my surprise when I discover a burrito restaurant down the street from me named "Chipotle". "Dream coming true", I though to myself as I entered the establishment with a giddy spring in my step...

That spring was de-coiled and made less springy (and overall depressed) to discover that this restaurant is mixing the Chipotle Pepper with other, more-inferior peppers. I will not stand for this blending of flavors. If "Chipotle" is going to name itself after the Master Spice than it should be commit to using the Master Spice. Leave those inferior, unclean spices to Taco Bell.

March 1, 2010- I went to Chipotle this location I usually visit once every two weeks-sometimes with my family sometimes it's take out. Well this particular night I decided to order my 2 of a kids bowl along with 5 other adult orders- at the time of placing order I stated what I wanted a kids bowl that included only pork and rice was what caused the issue after fixing all five other orders I was told I could not order a kids bowl to go. It was not what was said but the manner that it was said in I spend at least $130.00 in that Chipotle a month not to mention others in the area- yes I consider myself a loyal customer. But at what poi t do you stop training your staff customer service it took the manager to cone out and fox my order after finding all I wanted was pork and rice for a toddler I was charged for two sides but why isn't this advertise take what is to go and what is eat in. That is why it is called take out- any other restaurant that offers take out they offer the kids meal to go as well. This was embarrassing to me because the staff that only spoke English when it was convient to them decided to embarrass me I order 5 other adit meals you see me and my family in here every month. Please train your staff with better manners! Great food but you need good service to sell it.

This complaint is regarding the rude and emabarisng behaviour i was subjected to while purchasing dinner at Chipotle. I had ordered bowl of vegatarian burrito and a bottle of water which cost me $ 8.70. I had initially paid $7 and then paid the cashier and extra $9 . The cashier had conviniently forgotten that i had paid him $7 and stated tht all I paid him was $ 2. And made me paid the entire amount again.
I paid the amout without arguing at that point and returned after my dinner to verify if the footage had captured me not payin or other wise. The cashier was extremely rude ad called on hi smanager and other staff to make his poit and refused to show the footage.

the entire behavouir ws very insulting and emabarring. This incident happened on 2/4/2010 at 9:15 PM. The concren is not of the extra 8.70 dollars that I had to pay but of the rude behaviour which was uncalled for and should have been controlled.

I worked for this company briefly at the location in avendale, arizona. The apprentice trainee melissa has zero skills at her job. She treats the employees like dirt. Not only that, but she serves expired chicken for lunch to her customers because she was concerned with saving money on food rather than the customers health. The red baskets that they serve their food in, are never sanitized. She never makes sure the emplyees wash their hands and reprimands employees in front of a line full of customers. She was a previous employee at another chipotle a couple of years ago, and was fired because it was not disclosed that it was her mother that hired her and her sister to work at that store. She waited for all old employees to leave before she reapplied for the positin neglecting to tell human resources that she was fired before for lack of ethics. And lying on her application. I would highly recommend not to eat in the unsanitary environment, and definitely do not seek employment at the avondale, arizona location at 99th & mcdowell.

My daughter and I had lunch at this location on 1/4/09. It was the first time my daughter had been to one of Chipotle's restaurants. We both ordered burritos and dined in the restaurant. About half way through her burrito, my daughter bit into an extremely sharp rock that was in her burrito. The rock was between 1/4" to 1/2", in other words easily seen by those preparing the food. It is the most dangerous object that I have ever seen in any food. We immediately informed the staff at the restaurant. The manager was not present so we could not speak directly to them. We have followed up with the District Manager who directed their insurance company, Gallagher Bassett Services, Inc to contact us. To make matter worse, they offered a coupon for a free burrito. We have written to the head office in Denver, CO and have not even had the decency of a reply. This company does not have high food standards and does not care about the health of their customers.

My daughter and I had lunch at this location on 1-4-09. It was the first time my daughter had been to one of Chipotle's restaurants. We both ordered burritos and dined in the restaurant. About half way through her burrito, my daughter bit into an extremely sharp rock that was in her burrito. The rock was between 1-4" to 1-2", in other words easily seen by those preparing the food. It is the most dangerous object that I have ever seen in any food. We immediately informed the staff at the restaurant. The manager was not present so we could not speak directly to them. We have followed up with the District Manager who directed their insurance company, Gallagher Bassett Services, Inc to contact us. To make matter worse, they offered a coupon for a free burrito. We have written to the head office in Denver, CO and have not even had the decency of a reply. This company does not have high food standards and does not care about the health of their customers.