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AEC FBO review: fake iphone supplied 268

C
Author of the review
11:22 am EDT
Resolved
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E-stores china offers genuine apple iphones on www.chinaecarts.com. they claim to obtain these directly from apple supplier foxcon. their product description is verbatim apple and they even claim to offer a 12-month warranty by apple. I ordered an iphone4s and received a cheap fake, apparently running the android operating system instead of ios. after my threat to start an international campaign against chinaecarts, they seem to have taken some compromising data off their website. the e-mail-correspondence is self-explanatory:
………………………………………………………………………………………

Dear madam or sir,

Please refund my money first to

Account [protected], ing-diba bank, bic ingddeff or
Paypal: [protected]@gmx.net

After refund I will send the "iphone" back.

If I don't receive the refund within 24 hours, I will start campaigns on international forums against chinaecarts.com, report chinaecarts as fraudulent dealer to various institutions worldwide and get your website blocked for commercial transactions.

Thanks and best regards

Siegfried eckleben

P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

See also: www.isabels-art.com & www.seckleben.com

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]

Mehr sein als scheinen!

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 06 june 2012 02:23
To: se
Subject: re: order no: [protected]

Dear
Please return the full package to us if you not satisfy the products, we not sell fake products to customer, we will give you refund once we get the return package.
在 2012-6-6 上午2:34,"se" 写道:
Dear madam or sir,

I have received both packages today, thank you.

I have 2 complaints:
1. I did not receive the 1 x classic stylish soft silica gel phone case for iphone 4.
2. the "iphone4s" you sent me is a fake! its hardware is of much lower quality than apple and it runs android software, not ios. the only western languages available are usenglish and french. even in us english the keyboard often contains chinese characters which I cannot read. etc., etc.

Your website http://www.chinaecarts.com/unlocked-apple-iphone-c-18_223.html clearly offers under "apple products" : china wholesale unlocked apple iphone 3g/3gs, iphone 4/4s, those iphone are 100% branded new and original come from apple iphone factory in china directly (foxcoon). buy china cheapest apple iphone with low price!
The product description exactly describes the true iphone with ios, siri, gps and 8mp camera, etc. the one I received does not have these features.in addition, your faqs even promise 12 months warranty by apple:
Faq:
1):why the price is so cheap?
Answer:the iphone of us come from apple iphone factory (foxconn) in china directly. so the price is very cool! we may adjust the price according to the factory price per week.
2):the iphone on your website are branded new and original unlocked factory version?
Answer:yes, our iphone are 100% brand new and original unlocked factory version, they can be used worldwide. also they have 12month warranty by apple like other original iphone.
3):is the iphone free shipping?
Answer:yes, we can ship the iphone worldwide, we will choose the best shipping method to shipment the item according to the destination country. such as dhl, ems, ups, fedex, aramex, airmail etc.
4):can I use discount coupon for apple iphone?
Answer:sorry, apple iphone order not accept discount coupon now.
5):can I get more disocunt if order in bulk?
Answer:that depends on the stock status, if we have more stock available, there will be some discount for bulk order.
6):which payment methods you accept for apple iphone?
Answer:now we only accept western union (5% discount) and bank transfer (5% discount) for apple iphone order.
7):why not accept paypal for payment?
Answer:apple iphone is best-sellers, also it is high value products, apple factory only accept payment in advance, in this case, to keep our business well, we not accept payment by paypal (we accpet payment by paypal for other products). thanks for your understanding.
8):do you have black/white color?
Answer:you can leave comments to us about the color before check out.

So there must be a mistake, I received a cheap iphone imitation instead of the article I ordered.

I see 2 solutions to this problem:
1. you refund my money immediately.
2. you send me a genuine iphone 4s by dhl immediately. (not by mail which will take another month, because I will be travelling for about 4 months, which is why I wanted a real iphone.)

I will return the fake iphone after receipt of the money or the real iphone, if you pay for the shipping,.

Should I not receive a satisfactory reply within 24 hours, I will have to conclude that it was not a mistake, but deliberate fraud. I will then start campaigns on international forums against chinaecarts.com and report chinaecarts as fraudulent dealer to various institutions worldwide.

Best regards

Siegfried eckleben

P. s. my e-books
From bigbang to overpopulation
Vom urknall zur überbevölkerung
Van oerknal tot oorbevolking
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

See also: www.isabels-art.com & www.seckleben.com

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia
Tel +[protected]
Mobile +[protected]
Fax +[protected]

Mehr sein als scheinen!

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of chinaecarts.com
Sent: 04 june 2012 02:20
To: se
Subject: re: order confirmation no: [protected]

Dear,
We check the package status with hongkong post, they said the package status is well, please wait be patience, you can contact with your post office and ask them the pacakge status. because the package now in your country. thanks

Regards
2012/5/9 se
Dear madam or sir,

I have made the following payment today:

Auftraggeber siegfried eckleben adresse p. o. box 933
Swakopmund kontonummer [protected] ing-diba bank, frankfurt, germany:
Iban de84500105175405281876 bic ingddeff zahlungsempfänger zielland china name des zahlungsempfängers liu dan feng adresse des zahlungsempfängers 1/f, bei fang building shen nan zhong road shenzhenphone:[protected] iban / kontonummer [protected] bic / fedwire routing number bkchcnbj45a, bank of china 518046 shenzhen china entgelt regelung our: betrag 415, 62 eur gegenwert 415, 62 eur zzgl. entgelt 22, 00 eur gesamtbelastung 437, 62 eur verwendungszweck order number [protected]

Please send a proforma invoice with low value with the order.

Thanks

Siegfried

P. s. my e-books
From bigbang to overpopulation;
Vom urknall zur überbevölkerung;
Van oerknal tot oorbevolking;
Are available in the apple ibook store, at amazon, lulu, xinxii and other e-book dealers.

Siegfried eckleben
P. o. box 933
Swakopmund
Namibia

Tel: +[protected]
Cell: +[protected]
Fax: +[protected]
Web: www.isabels-art.com & www.seckleben.com

>

— original message —
From: chinaecarts.com [mailto:[protected]@chinaecarts.com]
Sent: 09 may 2012 06:36
To: siegfried eckleben
Subject: order confirmation no: [protected]

Order confirmation from chinaecarts.com

Siegfried eckleben

Thanks for shopping with us today!
The following are the details of your order.

Order number: [protected]
Date ordered: wednesday 09 may, 2012
Detailed invoice:
Http://www.chinaecarts.com/index.php?main_page=account_history_info&order_id=20124298

All accessories black color please!

Products

1 x unlocked factory version apple iphone 4s 16gb branded new free shipping
(cec_apc_102) = €401.09
1 x classic stylish soft silica gel phone case for iphone 4 ([epc_ipa_050]) = €4.29
1 x iphone 4 protector for front screen and back protection ([epc_ipa_201]) = €0.61
1 x fm transmitter with cigarette mount holder and charger for iphone / ipod
([epc_ipa_505]) = €11.57
1 x usb data cable for iphone 4 / 3g / 3gs / ipad ([epc_ipa_603]) =
€0.58

Sub-total: €418.13
Dhl to na (0.53kg): €14.81
Payment type discount: -€17.32
Total: €415.62

Delivery address

Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia

Billing address

Siegfried eckleben
Sonnengarten no.1, nonidas st.
Swakopmund, 99999
Erongo, namibia

Payment method

Wire transfer payment (bank wire transfer enjoy 5% discount! 2-3 working
Days)

Make payable to:

Account name:liu dan feng - account number:[protected] - receiver
Telephone:[protected] - bank name:bank of china shenzhen beifang building sub-branch - bank address:1/f, bei fang building, shen nan zhong road, shenzhen, china - swift code:bkchcnbj 45a

After the payment, please send payment receipt to us. important note:please leave payment remarks empty when you make payment, or else we cant get your payment. thanks

Your order will not be shipped until we receive the payment.


This email address was given to us by you or by one of our customers. if you feel that you have received this email in error, please send an email to [protected]@chinaecarts.com


Copyright (c) 2012 chinaecarts.com. powered by zen cart

This email is sent in accordance with the us can-spam law in effect 01/01/2004. removal requests can be sent to this address and will be honored and respected.


Chinaecarts terms
Address: room 5188, seg building, huaqiang road, shenzhen, china
Website:www.chinaecarts.com
Email: [protected]@chinaecarts.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

268 comments
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richfortunato
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Oct 20, 2008 11:38 am EDT

aasoft wareshelp charged my checking 39.95 i do not know whatnthis is i called the number they put you on hold they say your the next then they say call back all operaters are un availible

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Fran
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Oct 18, 2008 9:23 pm EDT

Please some one tell me how to get a hold of these people.they took money out of my account twice and it caused overdrafts. We are on social security and only have limited income, we need the money back. Please if any one knows how to get it back email me. Thank you, rftyrrel@comcast.net
Fran

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kathy anderson
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Oct 18, 2008 6:43 pm EDT

They have taken tw 49.95 amounts and a 39.95 amount and caused meto be oevrdrawn. I'm having the bank file fraud reports also and switched accounts. I just got a call (recorded message) to go to consumerbills.com and it does lead nowhere. It USED to go somewhere before this dumb phone call but you couldn't get anyone on the live chat. Let me know what we can do and get these people!

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deborah j hennon
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Oct 18, 2008 12:55 pm EDT

someone took money out of my account and i filed fraud charges on you so i want my money back in my account as soon as possible.9f54d

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Bianca LaCroix
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Oct 17, 2008 9:37 am EDT

They did the same thing to me. When they took the payment from the checking account it wasn't even under my name it was under my husbands name. Te bank let a check get processed with my name on the check but my name isn't even on the account. It's the banks fault for letting it go through so my husband is going today to get refunded for the three charges they took out and hopefully get the overdraft fee too. Then my husband will close the account so they will not take more money out. Funny thing is I dont even know who this company is.

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Tammy
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Oct 06, 2008 9:11 am EDT

I just found out that 16.95 was taken out of my account by this company. I did not authorize this. I had spoken with a customer service representative and they said when I order Pedi Paws and submitted my information when the pop up window with the free walmart gift card came up I had clicked on it authorizing them to take the money. I believe this to be a scam, because they were advertising a free gift card. I got out of the page before entering any information that they wanted and somehow they got my bank information anyway. They said they will refund me the money. But I am not holding my breath. I have since closed my card so no more fradualant charges are taken out just in case this happens again. If you are having this same problem make sure that you turn these people in to your better business bureau and attorney general's office otherwise no one will really know.

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pablo
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Oct 03, 2008 2:19 pm EDT

this is a matter that has to be amended by ourselves. anyone up for a road trip to this place and beating some ###?

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blake A. Cole
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Sep 26, 2008 2:29 am EDT

I just purchased a product online and had it happen to mr I tried to cancel immediately, but I have a feeling it is too late. I also want to have a talk with the so called legitimate company i ordered from for allowing them access waht a sleazy operationMaybe my bank can catch it tomorrow.

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Ryan
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Sep 24, 2008 4:49 pm EDT

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" Button depending on the site you order from.

Here are the Terms and Disclosures that is directly below or above (depending on the site you order from) the "Ship My Kit" Button.
Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD™ and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding™ and Network Agenda™ for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "Easgrant1". For questions, call [protected].
For customer service you may call [protected] and they'll be happy to assist you.
The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let’s face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource Center. This is our members website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly news letter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource Center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ were you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of it for themselves before they are billed for it.

If you are another customer reading this and you can contact our customer service department at [protected] and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call us directly at [protected] and I would be happy to address your concerns ASAP.

Sincerely,
Customer Service Administrator

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Kathy
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Sep 24, 2008 3:03 pm EDT

I have found the same thing with my bank account in the amounts of $19.95 and $39.95 and to top that off, it also put my account into the negative which meant that also have the $35.00 bank charge for all items that got returned! I cannot find any contact information for this company, so if anyone out there has that and would post it I would be so very grateful.
Thanks!

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Ron and Suzi Skaugset
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Sep 19, 2008 1:36 pm EDT

This morning I was doing my online banking and noticed this 79.95 amount taken out of my/our account. I contacted this number [protected]..The woman I spoke with was not helpful @ all. Ron then called them and they proceeded to tell is we were members ? and supposedly sent us emails .. This never happened. I /we still don't actually know what we are members of. This is rather frightening, what is going to stop them from doing it again? We do a great deal of online shopping and such and I am pretty sure that is how they got there information.. THIS IS A HORRIBLE SCAM..

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Melisa
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Sep 17, 2008 9:36 am EDT

I had the same problem and I called [protected]. I told them I wanted to cancel because I didn't even know what I had subscribed to and they verified who I was and cancelled the "membership". The also give you a confirmation number and the person I talked to said to keep that number and if the money gets withdrawn out of my account that I can call the number back and they will deposit the money back into my account. It hasn't been taken out this month, so hopefully it worked! Hope that helps some of you! Also the reason that some of the phone numbers are differnt/ in differnt locations is because it's an internet company and the Customer Service number you can call deals with numerous other internet companies.

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Lindsey
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Sep 16, 2008 4:32 pm EDT

I just found a charge for $16.95 and called my bank (Chase)to file a claim, I explained the situation to them and told them I never agreed to this charge, they filed the claim and credited my account back the money. Afterward they sent me a new debit/credit card and changed my account information. I'll have to wait a few days for a new card and the money should be back in the next 48 hours. I recommend this to anyone who is finding this on their account statements, it sucks that I have to change my account information but at least they can't steal anymore of my money!

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drew
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Sep 16, 2008 4:28 pm EDT

same deal here. just call your bank, cancel the card, and tell them the transactions are fraudulent and unless your bank totally sucks they will credit you back all of the charges PLUS any overdraft / NSF fees you incurred because of the fraud transactions.

if they dont- SWITCH BANKS because you're definitely not with a good banking institution.

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ileene
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Sep 16, 2008 1:54 am EDT

i was charged 39.95 and 45.95. Both charges came from consumerbill.com A check was submitted to my bank account both times electronically. I have called the phone numbers on the bottom of the checks and they are not in service. I went to the website and that was really no help either. Now i am going to the bank and get something done about it.

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Kevin
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Sep 15, 2008 11:07 am EDT

I am going through the same thing. This compnay has been charging me $16.95 for the past few month even after I sent numerous cancellation requests to them.

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Mike joneser
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Aug 24, 2008 4:38 am EDT

I have also been a victim of the same scam and, I want answers now, to why this mistake has taken place in the first place. Thanks for sheading light to this problem it needs to stop. Now I have to apologize to everyone I accused of doing this to me, when AEC should be apologizing to me.

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pauline
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Aug 23, 2008 9:01 am EDT

I was charged 39.95 never applied for any catalog and that amount was not in my account so i was charged 35.00 by my bank for insignificant funds.

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Chase
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Aug 22, 2008 11:55 am EDT

I had the same exact problems as everyone else. The statement from the person who claims to work for the company is indeed false. There is a slight chance that I may have signed up for something by accident while applying for a credit card. I admit that. But the said "employee" stated that a confirmation was sent. That is a load of crap! I know for a fact that I never confirmed anything of the sort, let alone a charge of $3.95 followed by one of $64.50! HOWEVER PLEASE READ>>> I was able to contact the company by the [protected] number and speak with a lady who was quite rude but did cancel my "membership" and refunded me the money back into my account.

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Lynn
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Jul 12, 2016 6:27 am EDT

I just received a pre-approved letter with a card attached. The card has a full account number on it with an expiration date and MY NAME. I don't know anything out this company and didn't request to revieve a membership. I tried calling them, however it only gives you the activation department phone number. If you call and press 0 to speak to someone it doesn't let you. If you go on their web site and click on "contact us" it gives you an error button. This company needs to be shut down. This letter also went to a rental home I used to live at, however I stop by now and again. I am very upset because if I wasn't there, someone could have taken my card and activiated it without my knownledge.

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Modesto
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Aug 20, 2008 12:43 pm EDT

I am also a victim of the scam. I just got off of a livechat that the website (www.consumerbills.com) offers to talk to a customer service rep. I asked them to cancel my "membership" that I supposedly signed up for and they gave me a cancellation number. I saved a transcript of the chat with everything on it so I guess we will see if I continue to get charged or not.

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dquinonees
Monterey Park, US
Aug 20, 2008 10:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I too, was charged $19.95 for a service I have never ordered. I am also going to file a complaint citing fraud as I have never ordered or requested services from this company.

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neena
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Aug 19, 2008 11:42 pm EDT

The same thing happened to me today $39, 95 was taken out of my account for a membership I did not authorize. That is not the only thing thee copy of the check is written with the header (Ya know where your name usually goes) JOHN DOE, ya think my bank would have caught that. I haved claimed Fraud and hopefully my bank will be more alert in the future!

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barbara terwelp
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Aug 19, 2008 4:58 pm EDT

i have notice your company is taking 17.95 out my checking account since, nov 07, i want the money replaced back in my account. i file forged papers with my bank, lets take care of this right away.thank you

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April
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Aug 18, 2008 4:52 pm EDT

this also happened to me last month $16.95 was taken out of my account i filed a fraud complaint w/ my bank nothing was done well it just happened again $16.95 well this time im doing a little investigating needless to say im going to have to close my account but not befor contacting the (BBB )I HOPE SOME ONE CATCHES THE PEOPLE MAYBE SOME ONE SHOULD CONTACT 20/20 I Just cant figure out how the got my debit card information i guess I wont be trying to find any good deals online any more!:(

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joseph cabell
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Aug 15, 2008 4:34 am EDT

do not trust this company, they will charge your bank account

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domenic castanon
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Aug 09, 2008 2:36 pm EDT

I did not authorize government grants to get money from my bank account and they did it anyway.

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domenic castanon
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Aug 09, 2008 2:33 pm EDT

Wheres my book?

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Valery
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Aug 07, 2008 3:35 pm EDT

It has happened to me to. This company have charged $16.95 my credit card twice, in june and july. Where they have found my credit card # do not have any clue. I agree with you some how we have to stop them, but how, do not have any idea

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jayray
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Jul 12, 2016 6:27 am EDT

It seems AEC FBO Platinum Membership has many complaints of this nature.

It's unfortunate that some companies do not act with integrity in handling customer information.

I would suggest you also contact the major credit reporting agencies and put a fraud alert on your information. They will do this for free and monitor your account. If you or anyone using your information tries to apply for credit, or process an E-Check with a merchant that you don't normally use, the merchant will be required to call for authorization and ID verification.

I appreciate you mentioning Old Navy because they have actually won awards for the safe handling of their customer information, and they have a system that actually cooperates with other major retailers like Wal-Mart along with the major credit agencies, and Processing companies such as Visa and MasterCard to identify customers and securely advance their transactions.

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Lottie Mabry
,
Jul 12, 2016 6:27 am EDT

They took out 79.00 out of my account without my permisson. when you try to call they are closed.

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Robert
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Aug 05, 2008 5:38 am EDT

I was also charged twice in July 2008 for $16.95 each. i have a feeling that banks are not doing a good job keep our money safe. i bank with WAMU and this also happened on my personal, acct just about a week ago. for $89.99 a company out of Canada, not only WAMU auth the charge they also had a $2.68 conversion fee, since it was out of USA transaction. all i'm saying is look for another bank take your money out, banks are not safe anymore.
here's the link for the other scam:
http://forums.moneysavingexpert.com/showthread.html?t=977247

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Sandra
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Jul 28, 2008 11:40 am EDT

They did the same thing to me when I called the company I was hung up on I kept calling back was hung up on a total of 10 times everytime I asked to speak to a supervisor I was told there was one was also told i would not be getting a refund as it is policy. I lost it i did not sign up for anything these people are thieves i have to say i am at loss for words i did not know that there were people that dedicated themselves to ripping others off. i asked for their corporate information and NO ONE would give it to me. i have already filed a complaint with the BBB and am also going to file one thru the Neveda Bureua of Consumer Protection. I advise all of you that have issues with them as I do to do the same.

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Sandra
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Jul 28, 2008 10:17 am EDT

I've callled and have been hung up on a total of 8 times when I ask for corporate information. I've asked for a Supervisor and all I've gotten is the same person Finally the last time I called I was able to talk to a Supervisor who was just as rude as her employees. I was told that there was no need for them to talk to me anymore as I had already been advised that there was a no refund policy and needless to say was hung up on once again.

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Sandra
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Jul 28, 2008 9:37 am EDT

On 7/28/08 I signed on to my online banking account to check my account balances as I had received an alert that my bank account was overdrawn. I was charged on 7/25/08 $79.95 by Platinum SRVC80. I have never in my life heard of this company. I called my bank Bank of America and was provided a 800 number. The Bank of America advised me that it would be faster to go thru the merchant to get my money back if they did not want to help me I could call back a file a dispute. I first called the 800 number provided to me by my bank and was told that I had called the wrong company and that they had no record of me. I provided them with my bank information and nothing. I did research on the internet and found a phone number [protected]. I called them after they verified my name they were able to pull up my information. I told the person on the phone that I wanted my money back because I never signed up for anything. He told me that I apparently I did otherwise they wouldn't have my information. I told him that they stole my information because I never signed up for this He then asked if I had applied for any payday loans I responded that I had he then told me that within a window of a couple of seconds the company had snatched my information and that what I thought was submitting an payday loan request I had actually agreed to sign up for their services. According to this rep they had even sent me an email verifying my information and advising me that I had 3 days to decline to accept the offer otherwise they'd debit my account. I told the rep that I did not receive type of email and wanted my money back he told me that unfortunately he couldn't do it since they had no type of refund policy so too bad. I called back after being hung up on to be told to contact the police for fraudulant charges. They would trace the IP address and that was that. The IP address would of course lead to my computer what I want them to understand is that I DID NOT sign up for this service willingly. They basically stole all of the info from the payday loan application. Needless to say I had to contact my bank and file a dispute but was told by the Platinum Svc 80 company good luck.

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Sandra
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Jul 28, 2008 9:21 am EDT

My account was charged $ 79.95 from this piece of crap company. I finally got a phone number to call them back only to be told I had a membership with them. I was like wtf how when I did not sign up for one then the person on the phone a man starts to tell me that I do have a membership otherwise they wouldn't have all of my information and that there is nothing they can do to refund my money as they do not have a refund policy. They were rude and told me that if I wanted my money back to contact me local police agency and they can file a fradulent activity on my account why should I have to go thru all of this? I want my money back there is no need for anything whatsoever! I am filing a complaint with the Better Business and Federal Trade Commission. This is ridiculous how they can steal your information via the internet by tricking you into making you believe that you are applying for a payday loan only to be tricked into being charged $79.95 for some b.s. membership.

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oleida marin
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Jul 22, 2008 2:25 pm EDT

Quienes son esta gente o cual es su # de telfono que me estan sacando de mi cuenta de cheque $19.95 todos los meces

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Harchuba
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Jul 19, 2008 8:55 am EDT

I too have fallen victim to this company's unauthorized billing to my credit card. last month a charge for $16.95 from a Prime Time Savings Clearwater, FL. I filed a complaint with my credit card company. This month it was the same charge from Prime Time Savings Oceanside, CA. I guess they are feeling heat because they are moving around. The additional action I took when I contacted the credit card company was to report my account # compromised, and requested a new card,
I have no idea who these people are, nor have I received any goods or services from them. I cannot find a phone number for this business in either city. I wonder if there is any agency on the federal level that I can complain t0?

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Liz Lyons
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Jul 09, 2008 7:21 am EDT

It has happened to me to i have not gave anyone any permission to take money out of my acct. they only took 14.95 from mine and has been doing it ever month for awhile now.. i have to go to the bank and sign a statement that i have not told them to take out the money and to try to stop this from happening again.. if anyone knows how to stop this or how to file charges against them pleasae let me know be i will do that i want my money back.. and i will do whatever it takes to do so..

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Genevieve
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Jul 02, 2008 5:40 pm EDT

Beware of Platinum SRVC. I have no idea who these people are or even how they gained access to my account. I was given the same 800 number but it went to a recording about directory assistance and to call [protected] (what kind of phone number is that anyway?) and that each call was $4.95! Outrageous! The recording also had an email address which was service@callingpin.com, I emailed but haven't recieved a response. Big surprise. I discovered this $79.95 transaction this afternoon, so I have flagged my checking account for fraudulent activity. Tomorrow I go to close my account and cancel my debit cards. My bank says I can fill out forms that they will use to work towards getting me my money back. It's going to be a big hassle, but at least they won't be able to take anymore of my money and my bank is going to get what they did take from me back! I'm going to report this to BBB and whoever else will listen so these people don't continue to scam innocent people.

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